user
Commonwealth Motors Chevrolet Service
155 Marston St, Lawrence, MA 01841, United States
Appearance
Commonwealth Motors Chevrolet Service
Comments
Jo
Review №1

ANOTHER outstanding experience with Jim Taylor and Commonwealths service department. They repaired the entire front bumper of of Sequoia in record time and right on budget. The car looked spectacular when I picked it up. They even have Enterprise car rental on site. Super convenient. Brian, Gary and Lucy were awesome. Thanks gang

ro
Review №2

The person at the parts department did an outstanding job getting the parts I needed for my truck. Very polite and friendly.

Sc
Review №3

I service my car & truck there for oil changes & stickers. Excellent service. Usually appointment not necessary. Shuttle service free. I have been trading here for 40 years.Clean, Reliable , Honest People.

De
Review №4

Was so easy to buy a car from. No arguing over the price.Super easy to buy through. Very satisfied .Then a person spent easily an hour showing me all the bells and whistles.Would highly recommend them again. Never felt like I was dealing with the Old kind of dealerships Where the sales man kept running back and forth to make you a BETTER deal.

To
Review №5

Flexible hours/service and comfortable lounge

Pa
Review №6

Great dealership.. professional and courteous staff

Kr
Review №7

Amazing customer service. The Chevy staff goes above and beyond to make sure you get what you want!! I always leave happy. My 5th purchase from Commonwealth. I will never go elsewhere

Ka
Review №8

Horrible service took vehicle in 4 times peoblem still not fixed

ja
Review №9

Great place for a car. Always trust them to make sure I get the right car

Jo
Review №10

Fast, and friendly service.

Ca
Review №11

You cant beat the courtesy of the people at Commonwealth motors

Sh
Review №12

Very convenient and professional crew there.

St
Review №13

Im extremely upset with Commonwealth Chevrolet and the lack of honesty in the deal I just made with them. Part of my deal included a quote for the value of my trade in. After final negotiations we agreed upon a price for the vehicle of interest. The sales staff highly encouraged me to sell my vehicle on my own because they said I would get much more for my vehicle than the quoted trade in value. I specifically asked my sales rep that if I decided in the next week or so to settle on the trade in quote if it would be a problem and he said no problem. This was not the case. I returned 9 days later to find out that they are now allowing $2000 less the quoted value. What was extremely upsetting was that if they had just informed me of this information I would have been much more inclined to have taken the full trade in deal. I will never recommend this dealership to anyone. Informed consent is obviously not a part of their mission statement. I guess Commonwealth Chevrolet has now confirmed my longstanding distrust with automobile dealerships!!

Ge
Review №14

You guys gotta have the worst radio commercials in the history of radio.

TI
Review №15

Courteous and professional at all times.

Sa
Review №16

Somewhat unclear new protocols on service. They need better signage. But pretty quick once you know the routine.

Sc
Review №17

Great place to have work done on my car that I bought there. I do all of my regularly scheduled work done there.

Al
Review №18

Lexi in sales was great. She was able to get me in the car I wanted at a good price. She was also able to entertain my son while we took care of the boring (paperwork) stuff. I highly recommend Lexi at Commonwealth Chevrolet.

Fr
Review №19

If you shop them least youll regret it.

V
Review №20

Not great

Jo
Review №21

The customer service at the Chevrolet Service department at Commonwealth Motors is phenomenal. When I came it to have the oil changed, the brake pads/rotors replaced and four new times put on, they were ready. All the prices quoted five months earlier stayed the same. They did not increase by one cent. In fact, they told me about a $100.00 rebate for my new tires. I could not ask for more. Oh, and they even gave me have a rental car for the day... free of charge!

Pa
Review №22

Great experience with Ed at Commonwealth Chevy. First time leasing a vehicle and he walked me through all the steps and got me a great car within my budget. Looking forward to doing business with Ed again in the near future.

Da
Review №23

I went with my 69 yr old father. We had a deal, they offered another one, then offered another one.... he felt uncomfortable. He wanted to leave..... the sales manager began to talk down to him and myself and refused to giv him his deposit back that that had for 1/2 hr...... very poor business practice.... I’m filing a complaint with the AG

Ro
Review №24

Martin, in service is a quality employee. If I owned an auto dealership, I would try to steal him from Charlie. Attention to detail and customer care. A class act. Thank you, Martin.

Bi
Review №25

1st issue:: I brought my car in for the 60k service. The Service Technician that I originally spoke with advised me that the service would be $589 with a 10% discount for a coupon that I received. he put on the contract and I signed. Later on that day a different person called to advise me that there were additional issues with my car that needed to be done and asked if I would like that work performed. I advised not at this time. I asked her what is the final balance so I can go to the bank and grab the money. She advised me that it would be $399. I asked if she was sure because that was not the original price. She said it states here you owe 399. When I got to the service department to pay the bill I was told it was 618. I said that does not make sense for 2 reasons. First the girl I spoke with said it would be $399 + $18 for batteries. Second that was an error and I should have gotten charged the 589 - 10% discount. They ended up stating that they could give me the %10 discount but not the $399 price. I figured it may have been an error so I proceeded to pay my balance. 3rd Issue: When I got to the car I tried testing my keys. My keys are wireless. My keys stopped working so I tried to use my back up and they did not work either. I went down and explained to the technicians and they said you probably just need a battery. I paid for two batteries and to my dismay when I got out to the car and tried them only one key worked. I went back in and explained only one worked and they wanted to charge me $55 for the second one to reprogram it. I went to them with my problem they are suppose to be the professionals and diagnose the problem and provide me with the solution. If it was not a battery issue then they should have advised me that it was a programming issue. I did nothing to cause a programming issue so I believe this should have been taken care of without trying to charge me $55.3rd Issue: When I originally bought the car I was told any time I come in for service on my car they do a complementry cleaning. I gave them my car with no expectation as to when I would get the car back. I asked the dealership if they can get me a quote on a tiny dent in the car. The autobody place said they can just come over and look at it. It was a small dent. When I was leaving I realized that the complementary cleaning was not done. When I asked why they said they had to get it to the auto-body place and they did not have time. Since I was not given a time by them and left my schedule open for the entire day time was not an issue. They could have taken the 15 minutes to clean the car but they chose not to.4th issue: When I got in my car to finally leave I see a blue plastic bag left on my car. So not only did they not do the cleaning they made a mess of my car. Pictures to follow

St
Review №26

I love this place Sandra Howard and Steve Brajak are determined to make the customer happy, they are honest and care about customer service, the sales team Jamie Dimare and Andy Frost were great upon a recent purchase of a new Chevy Cruze

al
Review №27

Good deals

Information
15 Photos
27 Comments
4.2 Rating
  • Address:155 Marston St, Lawrence, MA 01841, United States
  • Site:http://www.lawrence-chevrolet.com/
  • Phone:+1 978-965-4933
Categories
  • Auto repair shop
Working hours
  • Monday:7AM–5:30PM
  • Tuesday:7AM–5:30PM
  • Wednesday:7AM–5:30PM
  • Thursday:7AM–5:30PM
  • Friday:7AM–5:30PM
  • Saturday:7AM–4PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
Similar organizations