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Associated Supply Company, Inc.
2265 Renaissance Dr, Las Vegas, NV 89119, United States
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Associated Supply Company, Inc.
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Me
Review №1

This place talked me into buying their cartridges. I got the first set and they did not work, i had to send them back when I was one week away from my deadline which was a total inconvenience. I had to use other peoples printers. I finally got the new cartridges come to find I had to use all of their cartridges at once to make my printer print! I should have NEVER used this company. I should have just stuck with HP. It is worth the money. These can also mess up your printer. I totally regret this purchase.

De
Review №2

Send poor quality refilled cartridges that print blurry or gray pages then harrass you until you dont even want to speak to them. Even AFTER speaking to them, leave threatening calls saying that I didnt. All to save $10 over retail OEM. Which is actually a $40 loss after I have to pay to send back cartridges they wont stand behind.

Do
Review №3

I have had two phone calls telling how bad a company I have and that I’m hiding behind my phone because I will not answer your calls. I don’t need any cartridges at this time, I don’t have time to tell you why each time you call. Keep you cartridges- I’ll pay more somewhere else. I don’t need your comments. You can take me off you calling list. Concealed Carry Of Amarillo.

Ry
Review №4

This is the most honest review you will read.This company is absolutely fake.Start doing some poking around and you will see what they are doing. They hire super low wage employees, most have felonies or unable to get work anywhere else. They hand them a script and dialer and they start the calls.Most the employees quit the FIRST day. They recognize this is a hot box approach to get credit cards for ink and toner supplies and client does not get the product.They are moving fast. Changing cities. Working in temp office spaces.RUN if you’re thinking of working here.PROSECUTE if you’ve been ripped off.Want more info? Look up the owners record: Perry Binen. She has a fiery temper and needs to be investigated.

Ir
Review №5

Paul Stefano is a superb representative for this company and their products are excellent. Paul calls me on every scheduled time and their toner lasts far beyond my expectations. I used to have to buy toner every three months and their toner lasts 2- 3 times longer. Their prices arevery competitive also. Kudos to Paul and his company!

Mi
Review №6

Associated Supply Company is extremely reliable. My rep Fred always calls at our agreed upon intervals to check to see if we need anything. We are a small business who doesnt buy that much from them but Fred makes me feel just as important as a large company. As a small business that is so important to me!

Gl
Review №7

We were offered the free trail, to see if we would like the ink. Paul said he could match any price I gave him, that was a lie, apparently the prices I get for my ink off Amazon or inkfarm were too LOW, and they couldnt match them. I will not use this company again. They charged us more then we were told in the beginning, and gave me a small discount. I ended up paying $100 for 3 ink cartridges. They didnt even last as long as the rep said, and 1 of the black inks was a completely different cartridge and didnt even work for my printer. Who sells remanufactured cartridges for $45? Thats absurd, I can get 2 BRAND NEW ones for the same price.

An
Review №8

This is a special shout-out to Simone. She has been outstanding over the years. Simone is very easy-going and courteous in her pitch. Im never bothered by her follow-ups because I realize that a huge part of her job is to make sales. Ive had issues with the products maybe a few times but this company has always rectified bad experiences. Highly recommended!

Mi
Review №9

I love the service! They dont hit me with a sales call every week. I keep one back up toner on hand and their service call reminds me to check it. Thanks to associated supply, no more emergency trips to Columbia to buy toners. My toners have always worked great. Great company to work with and my rep, Siemone, is the best!

Wi
Review №10

Paul Destefano has been consistently rude to my office assistant. She is doing her job by letting him know that I am not in need of any supplies. I cannot support a business that allows its employees to be rude to mine.

Ki
Review №11

I have been a customer of Associated Supply Company for years, GREAT CUSTOMER SERVICE! Paul, my sales rep, is amazing, very knowledgeable and always gives me the best prices. Not to mention, I havent had to place a call to refill my order in years because he will call me back before I run out.Great quality and great customer service, thanks Paul!

Ma
Review №12

Will no longer be using for printer ink. Products where good, however the sales guy who keeps calling every week cant take a hint that I dont use as much as hed like to sell me. His attitude is awful and he talks to me as if he is the end all be all of printing supplies. Ill go elsewhere and pay a little more for better service and to be treated with respect. The worst part, is that all incoming calls are recorded and he knew that as a disclaimer message is played when you call my shop. Never again with this company.

As
Review №13

I have been working with Sam for over 5 years, he is amazing at what he does. He has the best customer service. Over the years I have received a couple bad toners but he had them replaced for me fast! So the toner isnt always perfect but they do stand by their product and that is all you can ask for.

Rh
Review №14

Our rep Fred gives us great deals and excellent service. Weve been with Associated Supply since 2007. Weve changed printers over the years and Fred always accommodates us. When one of our printers died and we have a half dozen cartridges, he graciously took them back and sent us the cartridge we need for our new printer.

Da
Review №15

My representative Sam provides great service. So glad he works for Associated Supply. The company is very reputable and dependable. Very easy to deal with. Keep up the good work. 😎

Li
Review №16

Ive never had anything but great experiences with Associated Supply. My sales rep is always friendly and enthusiastic, always ready to help, and explains all specials and sales. Recently we had to replace a damaged cartridge we had just received and we got a replacement very quickly, no questions asked. Im very glad to have been doing business with Associated Supply for over 5 years now.

Ni
Review №17

Bait switch company, do not trust them. Initial order was great, High yield ink cartridges for $11. When it was time to reorder they tried to charge me $22 each, stating that was always the price even though I had the original invoice in front of me. They told me I had to pay $22 for high yield or $11 for regular. After some arguing they agreed to do high yield for $11 again. However when I received the order, the cartridges were a different brand and did not last as long. Then they called me again to try to get me to reorder. I explained that I was not interested doing business with them ever again due to their bait and switch tactics. Again, they argued with me stating they sent me the same high yield cartridges that they did the first time. Finally I stated that I still had the boxes for both orders and they quit arguing and got off the phone.

Sa
Review №18

Be careful, they will rip you off. Especially Ken

Es
Review №19

Shout out to Simone is Great! She calls when I am almost running out of supplies and gets me what I need. I have e-mail and called at different occasions and received the help I needed. Good staff!

Sa
Review №20

Small, cramped work conditions, sales calls, cold calls, old school print from phone book and call businesses, lots of rejection, BE TOUGH, owner shouting (grouchily) COME ON! which doesnt exactly inspire, not much training, $13hr but gotta be THICK SKINNED TO EARN IT, 150 call daily quota and should get at least 2 sales so GOOD LUCK! , office is in obscure area BEHIND a shopping center so CAREFUL OF HOMELESS/VAGRANTS and bathroom is in another part of building OUTSIDE. No break room. No lunch. Only 1 15min break. I left half into my 1st day.

Ke
Review №21

Worse telemarketing company I have ever worked for! The turn-over is extreme! Over 100 employees in the past 5 months - per a manager. I worked for 3 days before I was let go due to not making a sale. There was no training whatsoever! These people are the most unprofessional I have ever worked for! Cursing on the sales floor, speaking disrespectfully of other employees, and my own manager threatened to quit on my third day of employment! The office was dirty, run down, & they dont even have bathrooms in the office! We had to take a buddy with a key, to the outside restrooms.You are told to rebuttal a customers no thank you 5 TIMES before hanging up! They encourage employees to speak over people and interrupt customers! This place is the reason no one likes telemarketers! So unprofessional!At first, a manager told me they did not have to comply with the national DO NOT CALL list. When I asked why, her response was, DNC does not apply to businesses. When I corrected the managers, they had to ask the owner, before confirming they are suppose to uphold DNC regulations.DO NOT WORK HERE!Luckily, I was paid the hourly base wage I was told I would be. But no warning, training, or coaching before termination.

ke
Review №22

We like their ink but they will not quit calling us please quit calling so so annoying. We will purposely by our ink somewhere else if you do not quit calling and we will send of the flu virus through the phone and you will get sick ha ha quit calling

Wa
Review №23

Was offered a trial cartridge considered to be high yield. The cartridges I normally use from HP normally last about 6 weeks. After about 4 weeks, this cartridge started smudging on every 3rd or 4th print out and I will now have to replace the cartridge without using the rest of the ink. I will admit, I did not call and complain in a timely manner, but when I spoke to the rep ( somewhat rude man), he blamed everything except his product. I would not suggest using this company. PS~ I offered to pay $79, which is what I pay for HP cartridges, but he only allowed a small discount with the threat of sending us to collections.

Ka
Review №24

Tested out these so called compatible ink cartridges they are trying to sell. NONE of them worked. Returned them via FedEx and they were signed for...have proof of delivery. Received call from Pamela stating that they never received the package of unused cartridges. So, I looked up everything on my FedEx account. Signed for 4 days after it was sent. For some reason she thinks I am going to pay them for something that I have proof of delivery being returned to them. HA!!!! She is the rudest person EVER!!!

Ro
Review №25

I have dealt with David for a few years and he always does me right. He is not a pushy salesman and keeps in touch but not to the point of bugging me. If there is ever a problem he gets it taken care of right a way. I highly recommend him and there company, Primo Auto Sales Merced CA.

Ki
Review №26

Fred is very consistent with making sure that he checks in with me for my ink supply needs. Gives generous terms as well!

Sh
Review №27

Paul is awesome and has always given great customer service!! I have been ordering ink with this company for over 3 year and have never had any problems with them. Will continue ordering from Paul!!

Ty
Review №28

I order ink from this company about every 6 months, very friendly and helpful staff, and amazing prices compared to my local department stores. I would happily recommend them.

Jo
Review №29

Mario has the highest quality of customer service! highly recommended! their products last longer than name brand toners! i wont go anywhere esle ever again!

MM
Review №30

This is annoying. I asked to please receive company information FIRST via email (would waste money on postage/ paper or ink on their part) or postal mail first and then we would decided if we would consider doing business with them. Immediately I was talked over and then request ignored with the idea to speaking with a different person in the company. That is a red flag enough for us. We do not need a harassing company to railroad over our ESTABLISHED set of policies.

Br
Review №31

I buy ink, soon the ink is incompatible with my printer. Associated supply calls to sell me more ink. I tell them that the ink I bought doesnt work. They say we will replace it. Just buy another set of ink (Im assured now the ink will be good) my printer soon rejects the ink again.I throw all the ink away, and block associated supply on my phone.

Ch
Review №32

They do call all the time. But I call that follow up. They respect my time and dont keep me on the phone long. They have kept up with all our needs. They have replaced what doesnt work and have done it in a timely manner. Seimone is amazing. Their customer service is top notch!Thanks again. Louanne Office Manager

Ti
Review №33

Siemone Kamnick has been giving us excellent service and competitive pricing for the past 8 years that I have been ordering office supplies!

Sh
Review №34

When Associated Supply first contacted me I was hesitant about doing business with them because of all the bad reviews and how inexpensive their products are compared to what I normally spend. Our company has been doing business with them now for about 6 mths and I have had NO PROBLEMS. The ink doesnt smear etc. We even dated the first few items they mailed so that I could see if they lasted as long as the HP brand and they have. I had an issue with one of the cartridges they sent out, I called they sent me a new one and even sent me a pre-paid label to send the damaged item back. I have had no problems with them and order ink monthly.

Bl
Review №35

When Associated Supply Called, they werent rude but super confusing on the phone. I did do their Free trial but their inks didnt work with my printer. They did assure me that I was be getting brand new ink but upon peeling the label off one of the cartridges, I discovered that it was a refilled recycled HP cartridge. Frankly, Im not interested in dealing with a generic refilled cartridge that doesnt even work with my printer.

sh
Review №36

I would never do business with them again. apologized and promised me new ink for my new printer since their old ink leaked all inside my printer and ruined it. Now they changed their story to i have to place an order to get 1 ink cartridge they promised. ABSOLUTELY STAY AWAY

Ka
Review №37

The woman who always contacted us was an exceptionally nice person HOWEVER that does not excuse this companys methods. THEY WONT STOP CALLING even after denouncing their extremely sketchy and inferior product. Best thing to do is never answer the phone. Ever.

Bi
Review №38

I purchase from Paul the ink for a brother printer, the ink last longer than recommended which has been incredible and they save me a lot of money than purchasing from anywhere else. Ask for Paul, he will take care of your needs.

Co
Review №39

Worst company i have ever ran into...send you product they say you can try for free and when you dont like it and want to send it back they still want you to pay for it...they compeltly lied just to send us product! they used refilled ink not the ORIGINAL CARTRIDGES FROM THE MANUFACTURE AS I WAS TOLD BY THE HIGH PRESSURE SALES PERSON THAT I COULD BARELY UNDERSTAND! NOW CALL EVERYDAY SAYING WE OWE ALMOST $400 bucks when orginally it was suppose to be $150... I HAVE ONLY A A FEW WORDS FOR ANYONE LOOKING INTO THIS COMPANY!!! RUN FOREST RUN!

La
Review №40

Cool little company to work at. The environment is Calm cool and collective. The staff overall are friendly

Ry
Review №41

I love working for this company, In ten years, my paycheck has never bounced!

Ch
Review №42

Called and asked for my mother who passed away 8 years ago. Unsolicited phone call. Completely unprofessional.

Be
Review №43

The worst products I have every purchased. Toner for an HP printer which cost $169 and a Toshiba printer which cost $65 and there was so much excess toner all over the copies as well as the inside of the printer. Copies were dirty and not usable. I will never use anything but genuine product again. Now I need servicing on my printer and copier to get the insides cleaned! Very disappointing.

Mi
Review №44

I have used the ink that associated supplies and it works fine in my printer

Pa
Review №45

We dont go through ink as quickly as they would like so they call daily sometimes 2-3 times a day. OVER AND OVER, we have threatened to call the BBB we have begged and begged them to stop calling our store and they WILL NOT STOP.STOP CALLING US

Re
Review №46

Its always a pleasure dealing with Associated Supply. Simone is my go to lady, she always takes care of me and the company I now work for.

Ky
Review №47

I did not want to even give them one star. Ink Cartridges DID NOT WORK, and expected me to pay to return them. TERRIBLE CUSTOMER SERVICE. DO NOT DO BUSINESS WITH THIS COMPANY!!! Representatives are rude and disrespectful. With I had checked their reviews before agreeing to use their product.

Li
Review №48

Shady to say the least. I have never heard of this company before. Got a call today from Ken Sadwed, claiming I owed them money for cartridges I ordered from them this past year. I told him I order all of my office supplies from a guy here locally, and have for several years. Ken claims I placed an order and never paid for it, and that he has proof of delivery. I told him repeatedly that I have never heard of his company, and he threatened to take me to court, saying they have left dozens of messages - I never got one, and that it had been turned over to collections and I had been mailed dozens of notices again, which I have never received. Ken said so what are you going to do when I bring this proof off delivery to court, yeah, right, you are going to spend the money going to court for the cost of a toner cartridge? SCAM SCAM SCAM.

Di
Review №49

Ink was great just for printing documents. Tried to print a photo, and it smudged, and would not dry even after 5 minutes - unacceptable.

Ja
Review №50

WHY BUY THE MANUFACTURES OVERPRICED ITEMS WHEN YOU CAN GET A GREAT DEAL FROM JAMES HARRISON

Br
Review №51

This company will not stop calling. We have told them multiple times to take us off their list and stop calling. They told me that they can not do that. We would have to contact Dun & Bradstreet because that is who they buy their lists from. Do not EVER buy from them. They will never stop.

Ke
Review №52

BEWARE of SUNSET/SANDHILL ADS (Las Vegas) hide this postingbeware of any and all ads placed with this heading, it is actually associated supply company and it is the biggest farse i have ever come accross. i have been in the marketing arena for a few decades and have never seen suchliars and thieves. they pull yo in at ten bucks an hour with the promise of working hard to gain stability within the company...NOT SO! once they get you comfortable, SCOTT then starts to manipulate your sales and giving them to his little girlfriends there. the verification unti is a joke and loyal to scott and the vultures that sit around waiting for you to give them a sale. these are the so called vetern closers that are to lazy to pick up a lead sheet so they burn the front and back line being decietful and dishonest. unless you just need to pick up some cash stay away because even the spiffs for sales made if they decide to buy lunch for themselves with it thats what they do..BEWARE LIARS AND THIEVES ONLY AT SUNSET/SANDHILLits ok to contact this poster if you are a

Au
Review №53

Horrible company.......Would never recommend their ink to anyone......it comes in cheap packaging and is mostly dried out.....They try to tell you it is better that you buying a new ink cartridge!!! NOT TRUE!!! and there customer service is HORRIBLE!!!!!!! We spoke with supervisor Ken who was nothing more than a whiny rude adult child....and then pamela started calling us...she was very rude, threating, and just all out unprofessional!!!!!! I cant believe these people have been in bussiness or even have customers.....The lied on the notes to our account saying they talked to all these different people but I am the only one that works here.....I would never ever recommemd this company to anyone....personal or perfessional......We have even gone as far as to contact almost ever dealer in our area so they know not to use them....We played Pamelas voicemail for some of them and the agreed the Company is HORRIBLE!!!!!!! CHEAP PRODUCT...BAD CUSTOMER SERVICE!!!!! HORRIBLE COMPANY>>>>>Should be FFFFFFFF rated!!!!!!!!

CC
Review №54

As a family run business for 20 years, theyve forgotten what it means in having a friendly kind caring concern in working with people. As a first time caller this is what my experience was... Unpleasant and extremely unprofessional rude company.

St
Review №55

SIMPLY THE BEST SERVICE AND PRICING......

Wa
Review №56

Bought ink from them twice (shame on me) both times printer stopped printing with incompatible cartridge. Next time I will save my money and buy the real thing.

Ki
Review №57

Ink explodes when you open it. No good.

ja
Review №58

Fred (ext 302) is fantastic!!! Very helpful and friendly!!!

Vo
Review №59

Printer cartridges are not black they are more of a gray. Then the use of the gray cartridge ruined my printer and I had to buy a new one. Totally not worth the minor savings. DO NOT DO BUSINESS WITH THIS COMPANY!!

Br
Review №60

Wont stop calling our office attempting the sell regardless of me asking them to take us off their call list.

Aa
Review №61

Wont stop calling very harassing

Ju
Review №62

Just unprofessional , & rude.

Ly
Review №63

Junk company

Se
Review №64

Joke

Information
4 Photos
64 Comments
2.8 Rating
  • Address:2265 Renaissance Dr, Las Vegas, NV 89119, United States
  • Site:http://associatedsupply.com/
  • Phone:+1 800-345-9072
Categories
  • Office supply store
  • Copy shop
  • Print shop
  • Screen printer
Working hours
  • Monday:7AM–3PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:7AM–3PM
  • Friday:7AM–3PM
  • Saturday:7AM–3PM
  • Sunday:7AM–3PM
Payments
  • Credit cards:Yes
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