The gentleman i spoke to Chris was so nice. I had just gotten off a 10 hour night shift at 9am and our app was originally at 3:45, spoke to him and he told us to take our time that they look forward to seeing us. He was very nice and professional. Then when we got there Greg in the service area took great care of us. My fiance made a right choice to go to them directly they are very nice people and even did a carwash afterward. 🥰 saved us time, money, etc.

They’re very speedy and nice here! If your car ever needs anything else done on top of whatever you’re going in for, they’ll let you know and won’t do anything more unless you give them the green light. They keep you updated if things are taking longer than anticipated too! I utilize the lounge while I’m waiting and usually do school work or have a snack at the snack bar. I love taking my RAV4 here ☺️

Awesome as always car looks new!!!

Some of the best customer service and honesty I have ever seen was with Toyota of Knoxvilles Service department. Shannon was one of the best service reps I have worked with owning multiple brands and by far he went over and above to be honest and transparent about service needs. Customer service was easily transparent with him and for that I am grateful and will keep my business with them. I cannot complain one bit. Thank you Shannon!

I orginally had a review with negative feedback however the service manager contacted me and we were able to resolve the issue under warranty. I feel like you should give credit where it is due and they did reach out to correct the problems.

My fiancé bought a truck from here, awesome experience with his sales man, but he bought the truck before it was able to get serviced and detailed so he had to make a later appointment if he wanted to drive it off the lot that day. So he made an appointment, dropped it off, gets a call a few hours later saying he’s not scheduled even though he’s had this appointment for a week at that point I guess whoever took his information never wrote him down for it and then was told that it already had been serviced even though he and a mechanic friend looked at it and knew it hadn’t been, I believe they were able to squeeze him in for a detailing that day so he made another appointment for a servicing. When that appointment happened, they found mold so they said they had to get servpro out there to clean it but they wouldn’t be there till Wednesday and they wouldn’t have a rental for him till Wednesday so he picked up his truck to be able to drive it till Wednesday. Come Wednesday they said it could take up to 2 weeks, then half a week in he called for an update and they said Servpro would be there that coming Wednesday, come 2 weeks into it, they said Servpro just started working on it.. so what was the point in holding his truck for 2 weeks for them to just have started working on it 2 weeks in? Also the service guy he was trying to get ahold of, John Fox, was hardly helpful and never answered the phone and he had to go through his salesman more than half the time to get an answer about updates on his truck. I will have to see what his name was I believe it was Brian something but he was of great help with actually getting updates on something that isn’t even something that he’s supposed to be dealing with. There were many times the service department told him that they would contact him first thing the next morning and then never did at all. Very poor service, expected more professionalism from a company representing Toyota.

Terrible experience with 4 wheel drive repair or any other major repair (past experiences). Untrustworthy, poor customer service and they will over charge. Men - NEVER allow your kids, wife or mother to take a vehicle here for service unless you like being taken advantage of. Youve been warned.....

Great service. Told me exactly what was wrong and helped me understand the issue in great details.

I just stopped by to get air in my tires & the gentleman that was working there was more than happy to help me & I thought that was awesome 🙂👍👌🥳

Qulity customer care & service, not to mention their food cafe is worth checking out. Id recommend the turkey panini.

This place has been exceptional every time we have been there! Even when other Toyota dealerships have not done the same. Do not go to Hoover Toyota in Birmingham Alabama.

They did a good job on service

Engine light came on, took the beast Tundra 1794 series in and they went through the diagnostic and said it was possible a fuel pump, they did a few more test and said everything was checking out and sent me on my way at no charge! Nice, very of Toyota Service Department.

Recently had the airbags replaced due to a manufacturers recall and the service was incredibly fast and well done. Chloe R. and the other staff were fantastic to work with and are highly recommended.

Friendly staff and great OEM battery prices!

I have a had the best experience every single time I’ve came in. MICHELLE, the service manager has been so incredibly helpful every time and remembers me which is huge for a customer. She has overseen an issue with a fuel level sensor that was faulty, which had me stranded on the side of the interstate with my son, and she personally worked with the tow truck service and made me and my son feel at home while I waited. Also a factory recall and even offered to install something as simple as a lock for the armrest Consol storage box which I broke by leaning too hard on (I’m big boned didn’t judge me). I will keep coming back and TOK has her to thank for that. Michelle, you’re great. Keep up the great customer service.

Service was great and quick. The Manager, Shannon Casey, had all my concerns checked out. He was professional, intelligent and caring. Now, I am confident, that my vehicle is in great condition. Thank you so much.

Very nice place the car i rented was clean but you can tell where they just sprayed cleaning on everything and didnt wipe it off. I was sticky everywhere. But over all very nice.

Great service and very good people who take pride in their jobs.

I have absolutely loved owning my Toyota and I have been very grateful to the service department for the top notch work and the lack of trying to gouge you in service fees and unnecessary maintenance. I completely, 100% feel that Toyota of Knoxville genuinely appreciates their customers through the entire process. I would highly recommend you consider this dealership the next time you buy an automobile. You wont be disappointed.

The latest visit provided great service. Service representative Cody went out of his way to satisfy. The waiting room area was spread out at least 6ft. They were extremely busy, but still cared for how I was doing. They offered food and drink for free. Great experience on this visit.

Called to price a part, kept getting voicemail. Called back a third time only to be told that they are busy and will get back to me whenever they are not. They never returned my call.

Friendly crew make your car service experience a quick and effective touch point. Keep it up Toyota KNX

Very quick and super nice peopleWell organized

I brought my mothers car in for a recall issue and the service was excellent. Its run like clockwork! And you could eat off the floor.

Great work but for some reason I feel dirty after leaving

I purchased new wheels and tires through the dealer when I purchased the vehicle. They gave me a time estimation of 5 hours which is already far too long for mounting and balancing new wheels. They ended up taking 7 hours. I spoke with the service director, Michael Haun, and got the response that COVID was to blame, he boasted about how Knoxville Toyota is so big for a reason, and Im the only one that this has happened to. The service department here was absolutely terrible.

Went in for my 15k and had Cody as my specialist, v3ry COVID safe procedures and super friendly staff! Very happy this is my new Toyota place.

They are nice and do a very good job!

I own a 2012 Tundra and have been taking my vehicle there for over four years for regular maintenance. The staff are always helpful and knowledgeable on all Toyota models. If you are looking to get out quick for any maintenance or service I recommend going early in the morning when they first open up. Ive never waited longer than an hour.

Toyota Service department excels in many ways. They text and call you to keep you notified of the status of your service, one gets timely updates, and the service is courteous.However, the work performed was having ties replaced and interior bulbs replaced. While I recognize that there was some troubleshooting involved in this process as there was concern with voltages, this being an all day event. I cant fault Toyota for the amount of time. However, it was stated that there was an included car wash and that did not occur. Im not disappointed about this enough to have it addressed, but I feel that these sort of things cause problems in service shops; what happens when you expect specific service to be completed but everything but that service is completed? Hopefully nothing, but in my experience, I can say Ive almost been stranded because of issues like these at other shops. I dont want to set the stage as if this shop is a bad one; Ill be returning until Im given a reason not to, but I felt like I should explain why at this time it received a 4 out of 5 stars. (It is still a good rating).

Very good customer interaction and very trust worthy

Service was very good, as always. Keeps me coming back.

Only the best. Enjoy a great breakfast or lunch while your car is serviced.

Toyota knoxville always takes good care of me! They always communicate with me while my car is being serviced and they are very helpful! Staff is friendly and all seem to work together to make sure everyone has a good experience.

Test drove a Rav 4. Very nice people.

Always love coming here to the great service people always kind,polite,and humorous! Thank you for the great experience always!!

Best service department in Knoxville!

Checked my battery, got me in and out quickly

The service was Excellent and the staff was very helpful and the facility was very clean and maintained for the times we are living in I would definitely recommend theyre services

My appointment was early and they got me out in record time. The parts were replaced without cost due to the recall of my car parts. The customer service representative phillip was extremely helpful doing his job and very courteous.

Easy in and easy out. Also included a shuttle ride to work while my vehicle was in the shop.

Waited for 2 days for more than 3 hours each time to get a tire replaced that was under a tire warranty. Worst customer service ever. Try to find an alternative to this Toyota dealership. Contacted Toyota corporate to see why this dealership is so awful.

There was one part of the service that slipped through the cracks but Andrew made it right as soon as it was noticed. He was very good about taking care of the situation.

Very nice people to deal with service was fast.

Quick and courteous check in for my truck, then a comfortable waiting area!

Best customer service experience.

Great service. 100,,000 mile warranty.Whats to worry about?

I always get my Toyota serviced here.

Great experience with every visit!

Very efficient. I was in and out with my loaner car in 20 minutes.

Good service very costly.

Great people, great service, every time.

Great service and friendly folks

Great experienced as usual. Never been treated bad or disrespected as a client here. If so, Id bring it to their attention, and I firmly believe theyd take care of it. Ive done business with them since 95. Back when they were in the old building on the pike.

Best car dealership I have ever used ...real square deal service department done right first time. They will always have my business. Bought two cars from them and will buy more..

Have always done good work on my car and are pleasant to work with.

Professional. Quick appointment. Friendly. Honest

Knoxvilles okayest Toyota dealer. Great people, amazing work

We Always have the Best Service for going on 17 years, They even give you a Beverage while waiting for your Service🙂... Mr Moore addressed all our Concerns and made us feel confident about our Visit.Thank you again

Thankful we were able to get a battery for our key, to open the doors automatically.

Slow one hour service then 4 HOURS LATER i got my car

Very courteous staff. Very informative and intuitive. Great communications. Fairly quick with the recall repairs I needed.

Great place!

Two vehicles purchased at this dealership. Friendly staff. Ideal service experiences.

It was very good

As always great service EXCEPT... I was told Id get a call in 3-4 hours. I had to call them after almost 8 hours. My vehicle was just about ready though.

Fast and friendly service. Very accommodating and they always get the job done well.

Great place to buy and service my vehicle everyone is very helpful and nice

Did a inspection and repair charged for price and upon driving less than 5 mi and looking atthe vehicle obviously there were mechanical issues and fluids that were low so to do a 32-point inspection Ive not heard of before but supposedly they didnt really do much of a inspection on any points when I called and advised of the issues they supplemented I come in and pay again to have another inspection as well as for additional repairs are ready paid for when I stated that they basically this is a generalization they basically said well deal with it then either come back and pay or fix it somewhere else so I wasted a lot of money and Im not happy about that one bit

Always friendly and helpful.

So thankful for the shuttle service too!

Professional service writers and top notch service!

Great service, friendly staff, great prices.

I work here

Awesome service

Great service center

Great service & great people

The staff was friendly.

HorribleThank goodness that Fox Toyota and West Toyota are close by. I will never use Toyota of Knoxville again.

Cool

Toyota service didnt fix anything after two hours

Toyota is all that has to be said here....if you never owned one then you have really never owned a real car

Wont ever eat there again

Always great service

I have a pause when taking off at stop sign and I cant seem to fix it Ive had it in twice they say they cant find whats wrong with it I would call it may be a surge or pause dangerous very dangerous

Terrible

These people are the best!!!!!