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Malibu Collision Repair Center
7741 Maynardville Pike, Knoxville, TN 37938, United States
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Malibu Collision Repair Center
Comments
Em
Review №1

Exceptional customer service from the receptionist to the technician. They have saved me more than once. They treat you like family and provide professional service.

Ku
Review №2

I cant say enough good things about them. They helped me through every step of the way and updated me twice a week. Helped me with my insurance company and on the payment process. Couldnt have had a better experience without jim and Rick. GREAT JOB GUYS!

Mi
Review №3

I have to start with the good - Joy in the front office was really nice and I enjoyed talking with her. However, the communication from them was less than great. I was told that my work on my car would only be 1 week. Then 1 MONTH later, I had barely heard from them, unless I reached out. I understand that things happen, especially with insurance paying for things, but I wish there would have been more communication from them. I got my car back finally, and the entire thing smells of paint thinner.... I guess thats semi to be expected as they painted it but MY GOODNESS its strong.... Overall, they did do a decent job on the work, it looks nice on the outside and they cleaned it. BUT the sealant on the door they fixed is extremely loose now, like the clips they used arent the right ones. I guess we will see how it holds up over time.EDIT: The shop reached out to me and made things right. They came and picked up my car, brought me a rental car and then fixed everything that I had an issue with and brought it back to me. Im much happier now with the condition the car is in.

Jo
Review №4

My Corvette unfortunately got into an accident and half the passengers side was severely dented and some of the paint gone. Malibu took care of me and got my vette looking better than it did when I bought it! Joy, the receptionist, was super nice, talkative, and just had a good personality and treated me like family! She made my experience a lot better and I recommend Malibu for any body work or painting among other things!

Do
Review №5

Friendly Staff, Repaired my Truck Good as New. Worked easily with my Insurance Company.

Ro
Review №6

Rick was very honest and helpful...put me at ease and confident that my truck is in good hands...I will always recommend them.

Co
Review №7

Dropped my truck off to paint the hood. Didnt have an appointment and still got it done in day and a half. Looked amazing and very professional staff. Sends text messages with updates.

Sh
Review №8

Quality work. Excellent entire body paint job.

Ro
Review №9

They were extremely helpful and friendly.

Ma
Review №10

Had my Tbird convertible fixed here after it was hit and ran in a parking lot. My car is special and had only 23000 original miles on it. I am extremely picky and hard to please. They did a great job paint matching and sourcing hard to find original parts. I would highly recommend them.

Da
Review №11

They are truly the best. I wont go anywhere else. Helpful, kind, and very respectful.

Ki
Review №12

We are currently waiting for them to fix the mess they created. They returned my Armada missing pieces of the door and chrome around the window. There was dried wax all over it. I ask for it to be washed and detailed. Only the repaired areas received wax. It appeared to have only been sprayed off.. There are more scratches on the vehicle now compared to before I dropped it off. Do not take your vehicle to Malibu Collision!

Ki
Review №13

Went in to get an estimate and was out the door in 15 minutes!

De
Review №14

They took excellent care of my car. Answered all questions honestly.

St
Review №15

My wife and I recently had out Kia Sorrento repaired.at Malibu. The team at Malibu is great to deal with from setting up a time for an estimate, working with insurance, handling the rental car pick up and drop off, and keeping you informed during the repair process. We were highly pleased with the repair and to find out the outside of the vehicle had been detailed upon our pick up. This was our third experience with Malibu and it was another great job.

Kr
Review №16

Husband chose to get our car fixed here and it was such a good experience. They have done amazing work and the price was great! We will definitely choose them again if we need repairs on our car.

Ji
Review №17

Have had two vehicle repaired there very kind friendly caring group there .My vehicles always look beautiful I recommend them to anyone if you want your car fixed to its original self .Jill Church

Ca
Review №18

I could not be more thankful and appreciative of this business. I brought them an odd request and the finish product was amazing!!! I wanted to get my husbands grandfathers 1940s craftsman lunchbox style toolbox redone for him as a Christmas present. The times, effort, and compassion shown to me brought me to tears, literally!!!I had previously called 9 body shops to ask if they could paint it for me...all 9 shops wouldnt even give me the time of day. Malibu was the last body shop I called and I could tell they were a little puzzled but was very willing to take a look at it.They spent so much time with me picking out the right color and finish to restore the toolbox.The owners and employees were absolutely as kind as can be and they will have my continued business.

Me
Review №19

Did a good job repairing my Mazda. Nice people seem very honest. Would recommend.

Ma
Review №20

Went to try to get an estimate. When they came out to ask us where the damage was, we told them we wanted to have the car fully repainted. It was not a damage or insurance job. Lady told us we would need to speak to someone else. Man came out and she told him and he rolled his eyes and said he didn’t want to paint a car. They went back in, never said a word to us and left us standing out in the hot. We waited for 5 mins and no one ever came back out so we left. With all the good reviews, I expected better treatment. Would not even leave 1 star if google didn’t force me to.

ph
Review №21

I RECENTLY HAD MY VEHICLE REPAIRED AT MALIBU COLLISION, EVERYTHING WENT GREAT, LADY AT THE FRONT DESK WAS VERY PLEASANT AND THE ESTIMATE WENT QUICKLY AND THEY SCHEDULED ME IN RIGHT AWAY. I PICKED UP MY VEHICLE A WEEK LATER AND I WAS AMAZED HOW MY NICE IT LOOKED.GREAT JOB!!! 5 STARS!!!!

AN
Review №22

Excellent customer service and they do wonderful work on vehicle after the get done vechile looked brand new would recommend Malibu to anyone

Br
Review №23

A+++ Service! I had a damaged rear driver side quarter panel and driver door and they made my 2013 Camry look better than it did the day I bought it brand new. Kind professional staff that handled all the head-ache/communication with my insurance company. I couldnt be more thankful!

Ch
Review №24

Called and the person answering the phone was very respectful. Will go there for business

Br
Review №25

They have fixed several of our family vehicles after automobile accidents. Fair, honest, and professional staff. We will use this business again.

Ni
Review №26

Called to set up an estimate but the guy who answered was rude as soon as he picked up the phone. Great way to start an interaction and get someones business. Ill be going elsewhere. I suggest everyone else do the same.

Jo
Review №27

Fast,friendly service and staff

Pa
Review №28

I went to get an estimate for fixing my alignment issue. They said they would charge me $285 just to measure the damage before they could even give me an estimate.

Sa
Review №29

Fixed original repair that was chipping from bumper. Took almost three months to have the work done, but it looks great.

Ni
Review №30

Had our car in there twice and still comes out looking like a new car. Paint matches and guaranteed quality work.

ti
Review №31

Do not go there, they made us sit in the car, in the heat rather than inviting us in to wait for the car to be accessed. They didnt offer a beverage, didnt come and check with us to apologize for the wait or anything.

Ma
Review №32

Kept it simple. Took care of paperwork, gave me a date to bring vehicle in and one to pick it up and did good job.

Sc
Review №33

Nice people working here.

Mc
Review №34

They done a bang up job! thanks guys!

Mi
Review №35

Great work done here.

An
Review №36

Friendly and they do things right.

Al
Review №37

My husband went there for estimate because State Farm had them on a list .They are the most unprofessional body shop I have been to . RUDE they will never get a referral or our business ..

Ri
Review №38

Ok

Information
60 Photos
38 Comments
4.1 Rating
  • Address:7741 Maynardville Pike, Knoxville, TN 37938, United States
  • Site:http://malibucollision.com/
  • Phone:+1 865-922-4700
Categories
  • Auto body shop
Working hours
  • Monday:8AM–6PM
  • Tuesday:9AM–12PM
  • Wednesday:Closed
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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