Was MOST helpful. Local dealerships had wait time of 30 days or more to repair my completely disabled truck. Called Gwatney and was informed that it could be looked at and repaired immediately. Got truck repaired in one day and was back on the road. Shout out to Natasha and Matt for their excellent customer service and commitment to taking care of the customer!

Natasha was amazing. I will always stay wherever she is. She is knowledgeable and extremely kind. I recommend her to everyone I know.

Good EveningI have been customer of Gwatney (Jacksonville) for many years. Natasha is the most kind, knowledgeable, respectful customer service person I have had the pleasure of speaking with.Her smile and personality and out going attitude represent the pride that she has in job and her customers. Natasha will go the extra mile to find an answer and NEVER makes you feel like you’re a bother. Her customer service makes the service experience a great feeling of appreciation for visiting her place of employment. If everyone enjoyed there job like Natasha does it would be a beautiful place.Natasha “thank you” for always working with me and always having a beautiful smile throughout the process of my service call. Natasha your truly a GREAT CUSTOMER SERVICE AGENT! Gwatney cars are the best but Natasha really sells the cars with perfect customer service. Thank you Christel Gulley

I had a great experience with the service department. I had a bad experience with another dealership where they tried to find a reason to charge me instead of just fix the recall that I was promised. So since they didn’t fix it, I found myself at Gwatney Chevrolet in hopes to get it fixed for good. It was like a night and day experience. This dealership got me in quickly, and it took less than an hour to get my car fixed. They drove me home, picked me up, and didn’t treat me as any less of a priority with it being a free service as they would anyone else. Everyone was super friendly as well.

Grant Walker was my salesman, and he was extremely helpful. He made sure that we were given a great deal and sold us the exact vehicle we needed. I would highly recommend him and Gwatney to anyone shopping for a vehicle.

If I could give zero stars I would. I will never bring my car to Gwatney again. Terrible terrible service they provide. I took my 2016 Malibu to them 2 weeks ago due to condensation inside my front windshield. That was the only issue I had. Come to find out water leaked in my car. They fixed that issue. Well I noticed after the rain last week my car had an extremely foul odor. Almost unbearable. I let the windows down to air it out. On Saturday I went to the car wash and noticed water was coming through both my panels in the back. The panels were loose. I also had condensation on the back window. None of these were an issue for me prior to two weeks ago. Gwatney messed up car and are not being honest about it. They are trying to blame that issue on a car accident I had 4 years ago. They messed my car up when they attempted to seal it 2 weeks prior. I had to pay $431.42 for this repair, which Im not happy about. I have been a customer since 2014. I no longer trust them and the customer service in the service dept is awful. They give a you are bothering me vibe and wont even acknowledge you. Taking my business elsewhere.

I would like to give a BIG THANKS to Natasha in the service department. She went above and beyond. She kept me updated while my truck was in the shop for five days. The communication was awesome,and thank you Fred for doing a great job on my vehicle. I have had a great experience everytime I visit Gwatney Chevrolet in Jacksonville Ar. They are so nice and friendly. I purchased my truck from them 7 years ago. They have been so wonderful to me throughout the years and the service is amazing. I highly recommend them. Service with a Smile 😁

Gwatney has yet to fail me on my service or sales. Most everyone can get it “right” every once in a while, but Gwatney has been spot on every single time I have dealings with them. Everyone there deserves Kudos when it comes to this customer’s satisfaction! Thank you Gwatney and the fine staff that always take good care of me and my vehicle!

I had great experience at this service department when I needed to get my car alignment done. I highly recommend & appreciate Natasha, my advisor & Boyd, my technician. They covered every concern I had with amazing customer service and professionalism.

I always shop at Gwatney!! I have purchased 3 vehicles from them and really don’t want to go anywhere else. The sales team is always helpful and the service center got my car scheduled, worked on and ready to go in less than a days work. Very happy with Gwatney as always!!!

Service department has always excelled. Great service and good prices. Natasha was very knowledgeable and friendly. Her service and communication was on point. Top notch!

It service was not as long as usual. The staff was very helpful and professional but didnt offer discount this time.

I will never come back to this place everything was great while checking out my 29% interest rate was horrible, but I went ahead with the purchase of a car. I asked them several times if I had gap insurance my mother came with me and asked as well they told us both that I had it. Skip forward to today. I got in a car accident I called them to double check and they tell me I don’t have it. Sales person told me there was nothing I could do and he didn’t know what I could do. His exact words “i don’t know what you can call chuck or something I don’t sell gap insurance” now I’m the one that’s stuck in a bind.

The sales person was very good and made my family and I very welcomed and informed us to all steps of process .......will return again to do more business with dealership

We broke down on a long trip from Kentucky to Texas, and our truck was taken to Gwatney Cheverolet for service. Natasha in the service department , as well as our technician, Mike, did an amazing job! We were under a time crunch, and needed a new transmission. Not only did they get that ordered quickly, and get it fixed within a few days, but Natasha and the staff went the extra mile. They located hotels for us across the street, used the courtesy vehicle to get us there, kept us informed all along on the progress and checked in with us to make sure we didnt need anything during our unexpected stay there and even personally checked on us after we got on the road, We were very blessed to have been connected with Natasha , Mike, and Gwatney Chevrolet and I am very very thankful!

By far the worst experience when it comes to the service department. Had an appointment at 1000, I showed up 30 minutes early to ensure timely service. Told them the issue with muffler. They took the car back close to 1045. I waited for more than an hour and a half then I had to track down the representative to find out what the issue was. He finally showed up and said you are probably better off going to a muffler shop. Really!?!?! Two hours for them to tell me to go somewhere else? Wow!

Great service! Thanks so much Natasha.

Had an appointment at 3:30 for an oil change . Showed up between 3:15-3:20, truck never moved for at least 30-45 minutes. Oil change was finally completed at 5:30. Never once did anyone come tell me that there was a delay or why it was going to take 2 hours for an oil change.

Not happy with this place total rip off . Went to see what they had and of course hounded by sales. They are short on cars like 20 cars total . We we just gonna see what our 17 Altima would bring and they offered more than the car was worth. Great so we have equity in the car . So we weee looking at a 16 Tahoe they want 30k for it with 100000 plus miles on it. Not to bad . So we mentioned the truth in lending law. And they kinda flipped out. . So later that day they tell me owe they want $4500 to do the application yeah whatever I wasn’t born yesterday. Long story short they want reply to yiu they won’t call you back. If you try the truth in lending law they change the words up to make is SOUND like a loan fee. . This will definitely be the last time I go here. I wouldn’t recommend this place to anyone. They are not freindly at all

This morning I got up to go to work and my car wouldnt start. I called roadside and when they got there, we got the car started. I drove it to Gwatney Chevrolet. I knew I didnt have an appointment and I was late for work. When I got there, they were already busy at 7:30a.m. However, Natasha came to see about me and I explained my problem to her. She was very nice. She asked Mike, the technician if he could look at my car. He did and determined I needed a battery. They got me fixed up and on the road within the hour. I was very impressed and very pleased. Thanks Natasha and Mike for helping me!!!

Drove 30 mins to this place after the sales guy telling us he could get us into a car, ran my credit with 10 different bank/ lenders total, said we were approved. Took a turn after he said we weren’t approved for the loan anymore and that we’re required to put 3k down instead of the no money down/ sales tax included deal we originally had. wasted 3 hours there just to be told they couldn’t do anything anymore for us expect put us in an overpriced sedan with 40k miles on it. We went in and had our minds set on an new SUV with 15 miles on it. What a joke.

I have received great customer service every time I have taken my vehicle to get serviced. I was greeted by Jennifer in the service department and she helped answer all my questions and took care of all the paperwork! Thanks Jennifer for all your help!

My sales person Vincent Roseburrow was very honest, patient and thorough answered all of my questions and explained things to me. Made the purchase of my new vehicle simple and easy!

If you have a Duramax this is the place to take it. Just request Jersey to work on it, I was more than satisfied with the work and keeping me posted on progress. No one else will work on it as long as I own one.

Miss Natasha was soooooo amazing!!!!! I truly felt taken care of as if I was family!!!! She met me early ,she worked multiple days to make sure I was ok and taken care of. Iam so appreciative for the concern she showed me!!! Peace of mind is truly priceless!

I ❤ the new look of the dealership havent been inside in years great looking remodel

I cant speak highly enough of my experience with Gwatney Chevrolet. Natasha Johnston handled my account from minute one. She was in constant contact with me via text, calls and even video conferences. She handeld the delivery of my vehicle and made me feel safe thru the entire process. My mechanical technician Jersey was extremely proficient, knowledgeable and expedited the repairs of my vehicle extremely fast. These two are the very definition of customer care. This should be the industry standard of customer support. My company has found a new home for any future repairs. Thanks a million guys!

I will say that they are quick to get you in, which was amazing. They test drove my car and offered me a little more than I thought, also great.However, we sat in the dealer office for 2.5 hours. The sales rep came to us an hour in letting us know we were approved for a new car (also great), until 30minutes later to be told we have to put 3k down. The day after they were so busy that apparently they could not keep communication and could not tell me what exactly I was financed for. Later that day, I was told I was approved for a 2017 Altima.. before calling to ask me if that vehicle Interest me. I called explaining that’s not what I’m looking for, asking for the finance department. I mean NO ONE called me back for hours and no one answered the phone. * I am not saying they weren’t trying to help me*. Later the sales rep called me back, I explained I seen other vehicles on the website for nearly the same price that I would be more interested in. The sales rep replied “we can’t run it again or it will knock your offer out for the Altima”. Okay, I did not want the Altima. Regardless, I explained to him that I was honest from the beginning and just asked the same.His reply: “ I’m going to be honest, they tell me to tell you things to get you to come in and to do what they want”This left me feeling disgusted and was such a waist of time. LUCKILY, I will use the offer given to leverage me at another Local dealer with a much LARGER selection of vehicles.Communication and honest/ Integrity are huge you guys.....

Had a good experience I came in without an appointment was treated very nicely and was getting out in a timely manner I appreciate the guys in the shop

We have been there twice. The first time to have oil change and tire rotation; it took almost 3 hours. The last time was this past Friday. We scheduled an appt for 10:30am for safety recall and to check a rattle coming from the dash or steering column. We got there at 9:555am.At 11:15 I saw the truck in the lot. After inquiry they stated the recall work had been done but was waiting for someone to ride with the service technician. After going back an hour later, the truck had not been moved. I was told (rudely) to expect to be there all day and that it takes time. If this is the case then what is the point of making an appt and why werent we told that when we scheduled the visit?The sales department is good but I will not be going back for service. Please remove me from your mailing/email list.

Excellent experience with the service department. Natasha is knowledgeable and very easy to deal with. I am a mechanic myself and Jason’s work is right on par with what I expect on my GMC Sierra denali. Job very well done guys!!! Thank you.

Awesome place. The people are amazing. Got a chevy equinox and a Chevy Z71 Texas edition. Ms Cheryl Good is our sales person and she is amazing. If you need a new vehicle stop by Gwatney Chevrolet in Jacksonville. Ask for Cheryl Good. She will treat you right and get you the best deal possible.

I was very hesitant on going to this car dealership, due to what Ive heard in the past. Im glad that I didnt allow hearsay to effect my decision on visiting Gwatney Chevrolet in Jacksonville. Ive been looking and wanting a car for a very long time, and was disappointed each time I would try to get one from other dealerships. From the time I spoke to Cheryl on the phone and came into the dealership that day, I was treated with outstanding customer service from the beginning till the end. Long story but, Short story for readers, I was Blessed to get a car, with no money down and with payments I could afford to pay. But the most amazing part was when I spoke to the finance manager Caleb Morris and he was able to get my payments a bit lower than what they said at first. I was very grateful and Thanking God for this Blessing. So, I highly recommend you to visit Gwatney Chevrolet in Jacksonville for your next car purchase. I hope that you will experience the same customer service that I did.

I called Gwatney Chevrolet for an appointment to check a recall notice I received in the mail on my 2019 Chevy Cruze. I was able to arrange an appointment convenient for me. My car was checked in and the recall seen about at the arranged time. The service was quick and the wait reasonable and comfortable. As far as recommending the dealership to friends or family, I dont have any family in Central Arkansas and would not expect any family to travel here to do business with Gwatney. I also would not be comfortable recommending a car dealership to coworkers. However, if a local friend asked my opinion on car dealerships, I would give a favorable assessment of Gwatney Chevrolet.

Very satisfied with the professionalism of the group while still being down to earth and helping me lower my payments.

Great service. Like always. Vehicle repaired and back when they tell you.

Customer service in the service department is horrible. They we’re very rude and would not accommodate my needs. I tried to reach out to both the service manager and the owner, got no response back from either one. Went down the road to Russell Chevrolet in Sherwood, they were awesome and were able to accommodate my needs.

James Miller, Ryan Miller and Nick Valentine we amazing, kind helpful and patient as we had many hurdles personally to overcome and work trough the Covid-19 situation. They did all they could to make the ordering and purchase of my new truck a pleasant experience in spite of factory issues.Life long customer,George & Melinda

Awesome AWESOME!!! Funny how I am much closer to two other Chevrolet Dealerships BUT the AWESOME service and kindness of staff make it so so worth the drive!!!! Give a call to Natasha in the Service Department and get started on your BEST CHEVROLET appointment EVER!!!! Not only 5 Star BUT max stars for GWATNEY!

Another great experience thank y’all so much I will see ya getting my truck service keep up the great work

I had service done on my vehicle and Daniel was so helpful! Very professional and courteous. He was super cute too! Ladies, he is single! Take your car by today and ask for Daniel!

I had the distinct pleasure of meeting a young lady named Natasha today! We shared a moment of grief, as she had just been notified that one of the employees there, had passed away, and I had just been notified just prior to coming to the dealership, that my uncle had passed away. We cried and encouraged each other! Despite our moment of weakness, we were able to pull it together and I told her what I was there for! Natasha facilitated and orchestrated the work that I needed in a very compassionate and professional manner! I enjoyed the experience…and giving her all of my money(😂🤣)!!!

I love Gwatney and would definitely continue to being my car there for service and even purchase my next car from there, as well.

I pulled up to Gwatney Chevorlet this morning for quite a few services needed on my suburban expecting an extended stay, boy was I wrong! From the beginning, Natasha met me with a customer service number and I explained what was needed. After having a cup of coffee,and within less than a hour of my arrival, Natsha called my name. Not only was my vehicle ready, she had found a coupon to reduce my payment. Now thas what I call a good quality experience from start to finish.

Great experience friendly staff. Highly recommend

The receiver hitch was still scratched up from the accident and there was a paint blemish on the tail gate that should have been addressed before pick up. I pointed it out but didn’t want to go Thru the hassle. If this would have been Halters body shop in Conway AR. These issues wouldn’t have been there.

The staff at Gwatney service department is awesome. Daniel Haselton was very attentive to what I needed. He was helpful and professional. I definitely continue to take my car there for services.

I brought my truck in for servicing, i no sooner sat down with a cup of thier great coffee, when they called me. great service and very fast.

The service department at Gwatney is amazing. The staff was friendly and professional. Daniel Haselton went out of his way to make sure everything was done timely and efficiently.

HAD A BAD NOISE COMING FROM ENGINE COMPARTMENT MADE APPIONTMENT FOR MONDAY MORNING AT 8:00AM . NATASHA THE SERVICE ADVISOR GOT THE INFORMANTION SHE NEEDED AND EXPLAIN IT MAY TAKE A WHILE SHE ALSO MADE SURE THERE WASNT ANYTHING ELSE NEED A LITTLE OVER A HOUR LATER SHE NOTIFIED ME THE TRUCK WAS READY TO GO. IF YOU NEED SERVICE ON YOUR VEHICLE I WOULD RECOMEND GWATNEY AND MAKE SURE YOU SEE NATASHA SHE WILL TAKE CARE OF YOU.

At first I thought it was taking a long time for an oil change then I remembered I asked to have something else checked out. I am very satisfied with the service received and Scott in service also saved me plenty money by giving me advice on repairing my Ford truck. Thanks. And this is from a guy who only uses dealerships when the vehicle is under warranty.

My service advisor Stephen has been polite, helpful and kept me informed about the progress on my vehicle. The team that worked on my vehicle has done an amazing job. Im pleased. Thank you.

This vette is so awesome 👍👍

I showed up without an appointment and Natasha was so helpful and got things rolling. She was very helpful, kind and knowledgeable. Even when I picked the car up she went over everything they did and made me feel like an important customer. I would definitely recommend their service!

Replaced oil pump on 17 Tahoe... Our service writer was great! Communicated well and even got us a loaner car while it was being repaired!!!!

Just want to start with how amazing Natasha is. I’ve never had an experience like I recently did, at any other dealer or service department. She was knowledgeable and professional! She went above and beyond for me. I didn’t buy from my vehicle from Gwatney but I won’t be taking it anywhere else for service! Great job Natasha! Thank you!

My advisor was prompt, knowledgeable & explained everything I needed to know.

The salesman and the sales manager were very responsive to the negotiated sale of the 2021 Silverado pickup truck that we selected for my final choice. The salesman did an excellent job presenting the features and discussing my needs. The sales manager, as always, worked out the final sale price in a very professional manner. I have bought other cars and trucks from this dealership, and I will do it again. I am a satisfied customer.

Best buying experience I have ever had

The wait time to get an oil change was long, almost two hours, but the staff was friendly, the waiting area and restrooms were spotless. They also had beverages, water and coffee available.

My salesman took very good care of me while getting the deal worked out.

Natasha was so amazing.

The service department is outstanding! Got me finished earlier than stated! Extremely impressed. Super friendly service. Now the sales department for vehicles, 2 stars max, don’t even get me started.Natasha and her partner , the gentleman at the desk in front of her, provided friendly service that included lots of laughter and just an overall great experience!Definitely recommend service department at Gwatney Chevrolet!

Had a great experience! Daniel in service was amazing!! Definitely recommend him to everyone!

I advised Joshua I think that was his name who I spoke with and I advised him of what I was looking for and what I wasn’t looking g for !! He advised me that he would put me In Touch with Johnny Crosby, he called me and asked me to come to the dealership !! To make a long study shirt I ended up with a newer vehicle than I expected and with no hassle and not being in the dealership for a long period of tine!! The commercial don’t do justice for the guys at Gwatney!! They are fantastic!! Kudos to Josh, Mr Crosby and Mr Burnett you guys are the best!!

This car buying experience was by far the most AMAZING experience!!! Not one issue! Very few questions were asked and everything was done via text/email! And my car will be delivered to me tomorrow FREE OF CHARGE!! I cannot believe how smooth things went today!!! Kudos!!! Tony House you rock bro!! #teamTHouse

Took my car in for a scheduled oil change/tire rotation and the service advisor, Natasha and heather? (the shuttle driver) took excellent care of me. It was very quick and they even brought my car to me. I feel they went above and beyond to give me excellent customer service. Communication was also excellent. Great job!!

Natasha is always pleasant.

My family and I have bought from Gwatney in Jacksonville many times. My last experience may have been the best yet. I needed to go out of town for vacation and ended up having a dead battery that was not easy to change due to the make of my vehicle. Shane in the service department got me in and out in under an hour, for cheaper than I would have payed anywhere else. Thank you for setting the bar high, Shane!

Brought my vehicle in to have the struts replaced. Natasha and the rest of the service department were very nice and helpful. They even offered shuttle service if i needed it.

My only complaint is that I have to call several times to finally get to talk to the person who can answer my question or address my problem. I left at least 2 vms for Mary & never got a reply.

I gave you all five stars because I thought thats how I would be treated needless too say everybody is out to make money and I get that but the way I was treated was not what I expected and I will never step foot in another Gwatney. My children and I where put in several situations that could have been avoided and I really thought you all would try to make up for the vehicle that was sold to me with mold in it and I had to bring back several times you would think yall would at least try to make it rite Im just disgusted honestly

Natasha Johnson, was absolutely amazing. My Malibu had a few recalls that needed to be done. She got my car in and out of the shop in a timely manner. I can not say enough great things about Natasha and Gwatney Chevrolet. Would recommend to all my friends and family!

Ive been using Gwatney service department for about 15 years or more and they have always taken care of me.

Always a pleasure to work with Mr. Stephen Petit

The service dept. was very helpful to replace my fobs and reprogram them for me. Im thankful.

Hassle free, great experience, delivery is fast and pleasant. I’ve bought my last few trucks from there and plan on buying the next few also.

I had an exceptional experience today thanks to Natasha. Gwatney have a great customer service department, good prices, good service and clean/ nice facilities. Gwatney Chevrolet is the best dealership. Thanks so much 🙌🏽

Natasha is the absolute best!!! Took care of everything and was so sweet and patient and understanding! Will be going back for everything!!!💙💙💙

I have been using Gwatney for some time and have been very pleased with their service.

My service person was Shane , he wentThe extra mile to make sure my truck wasFixed . Before I picked the truck he madeSure everything was check and a100% road ready . This is not the first visit , Shane all ways goes far beyond to provide top notch service.

Its my go to place if I have problems with the 2011 G,S VETTE and 2003 GMC ENVOY. I am not worrying about having problems after repairs

Had service done on my vehicle and the guy that helped me, Daniel, was very professional and knew his stuff. Was very quick and kind!

Took my 15 Chevy Tahoe here for the first time and can honestly say nothing but positive things about a top notch experience. I believe this is one the fastest times I received my vehicle from mechanic shop while be satisfied with my vehicle! Also my service advisor Natasha was great, was very informative and delivered great communication and welcoming customer service!

Vincent was very caring and open to me and my mothers concerns we really appreciated that

Was having problems with my rig and no one I called could even see my truck for three days but,when I called gwatney and spoke with Natasha Johnston in service she guaranteed me they could get me in to diagnose my problems within the hour! When I got there they diagnosed my truck with lifter problems. I was in a bad spot traveling across the country and had two dogs and was towing a trailer with my motorcycle on it and could not wait to get it fixed. They didnt have a rig that was in my budget but,natasha knew a friend who had some used rigs that were in my budget range and made a call to them to try to help me out. Natasha went above and beyond to help me get back on the road. I would recommend Gwatney chevrolet to anyone in Jacksonville and realy appreciated the fact that their people went out of their way to help me. Especially recommend going to see Natasha in service if you are needing your vehicle worked on.

Everything in my new vehicle purchase went very smooth. Very nice people to work with. They will have my business again in the future.

Best service. Had a recall on my 2012 Chevy Cruz. Natasha Was great help. Greeted me with such a great smile. My car was ready in no time! I was in and out! Thank you Natasha and the gwatney team!

Recently had to take our Colorado we purchased there, back for a couple of warranty repairs (coolant leak and transmission shudder). As we live about 2 1/2 hours away and I knew repairs were probably going to take most of the day, I came prepared with a good book. I arrived about 30 minutes early for my appointment and Natasha in the Service department came out to me right away in the drive. She took down my information and got truck in shop. She showed me the customer waiting area and where the coffee pot was (a priority with me). Several times throughout the day, she checked with me and updated progress on truck. She also offered me the use of a vehicle several times throughout the day, but as I was comfortable, I declined. She also recommended the fried pie place a block away for lunch and happy to say her recommendation was spot on! Natasha was extremely friendly, courteous and professional. Technician that worked on the truck (I didnt get his name) even took the time to clean the anti-freeze residue off the front of the engine and engine cover, so it looked like a new truck again under the hood! Happy to report that both issues were resolved with my truck and it runs/drives like a new one again. Kudos to Gwatney staff for running a tight ship that takes care of their customers!

Excellent and honest service. Repairs were completed in a timely manner. Warranty work completed to my satisfaction as specified in the Technical Service Bulletin. Friendly and courteous staff. Will be my chosen dealer/service department for a long time.

It was great. They go out of their way to make you feel like you matter

Great dealership awesome courtesy great experience

Very thorough job was done. Any needed recall (s) were completed as well as handling initial problem the vehicle was brought in for! 😎👍

You are friendly and speedy about getting my truck in and out .

Good service fast and prompt with figuring the problem out on my car thank you guys and thanks Natasha for helping me also

Our sales rep Nick Valentine was amazing and left me extremely satisfied!

3rd vehicle I got from them. Great dealership

Everything was great except they did a rush job on detailing the car before giving us our car.

I came in about an hour before closing and was able to connect with Daniel immediately. He listen and was able to get me in exactly what I wanted.

In and out quicklyCaleb was very professionalEnough said