Here is the pharmacy hours since Google refuses to update our store hours. And people dont go to the actual cvs.com website even though its easier and we have a whole app to help people.

Worst experience, most of the items have been tempered and don’t have a unused one. Management is worst. Shelf checkout doesn’t work properly and don’t have cashier to help most of the time.

Waited an hour over my appointment time to get my covid test via drive-thru. Was told I would receive results in 24-48 hours, and that did not happen. I tried calling 3 times. I was hung up on all 3 times after 30 minutes. Haven’t spoken to a single human being, and the automated messages and music have even stopped playing. I am a former CVS pharmacy employee, and this is unacceptable and pretty disappointing. I know workers are being over worked, but this is just sad.

Chris, forgive me if I got your name wrong. The young man who helped find me the right cane. Simple and plain not flashing witch was the only options on the floor so I asked him for some assistance and he was a great help. He went to the back and came back to give me a small selection and had exactly what I was looking for. I was on my way to the check out and he went back to find a similar one but had a better grip and better for my usage because I place a lot of pressure for comfort. You were the man today!

This has been a horrible experience waited in line for 45 mins 7 cars behind me. Tried to call first but they played like she couldnt hear me and hung up. Now rx is not ready after 5 hours!

Hire more people. Youre a multibillion dollar corporation. shouldnt have to wait 30 mins for someone to answer a phone call about a coivd vaccine

Slowest pharmacy ever. Do not recommend.

Waited on hold for pharmacy over 30 min a few times just for them to hang up. Never again using this store. When it was time for my Covid test appointment, I get to the window just for them to say they ran out of tests. No one let me know before hand and they “come back later.” They couldn’t give me a specific time nor call me to let me know when they had them. I have a trip out of the country in a few days so I scheduled it for a reason.

If I could give zero stars I would. This store has time and time again given me bad experiences. The manager seems like he makes up rules as he goes along. He is horribly rude. I called customer service the first upsetting experience I had and they took the complaint to no avail. I never received a call back. If you go in and the manager is there I would definitely leave.

Manager was extremely rude and refused to give his name then kicked me out when I let him know I was contacting corporate.

Nice and clean store.

They never answered the phone drove access Irving on hold no here knows what they are doing

Horrible, rude employees. Do not go here. I went in and asked to get a passport photo. There was a male employee that didnt even look at me and said we dont offer that as he walked away from me. I said the other store sent me here specifically and he just cut me off and said the same thing. Then walked away and ignored me.

I was looking for arthritis pain gloves and Edgar saw me, stopped what he was doing and helped me for, like, 5 minutes, looking in several places until he found them! A lovely, helpful young man.

This is a CVS y Mas. You can find limited amount of items you would get at a normal CVS with Hispanic goods at discount price. The store needs to be organized better and restock more often. During my visit, Max has been very helpful trying, while the other cashier Matthew has been very rude and disrespectful. Matthew pretended that he could not hear a customer and was very rude when talking to customer by reversing what they have said, and did not know how to do his job.I know CVS has bad customer service reputation, but this is not an excuse for anyone to be rude like Matthew did- I genuinely feel bad for those that has to see him at the store. He should be replaced. When a customer is not happy with the attitude with Matthew, and asked why he gave them attitude, he does not ask that back to the customer; when a customer asks him not to talk to them like that, he does not say that back to the customer. It is very rude and disrespectful to mock/mimic customers. He needs to find a different job where he does not talk to people.

I have tried and tried with this pharmacy! I gave up and transferred all my meds to Walgreens. This cvs is not what it is! Everytime I refill or get a new prescription theres always a problem! Save your time and go somewhere else!

Effective 1/27/2020 the store is no longer 24 hours

Poor customer service the last few times in the evening specifically Monday night!!

So sad ! Keep your medication inventory up to date pharmacy staff! I get my medication and my sons every month there and I know they keep track of who gets what on a monthly basis so I don’t understand why you have to order something that you know we take and very important to our health and well-being.They need to have more compassion if you’re going to work with patients .

40 min an never answered phone..worse customer sevice..

I’ve literally been on hold for 39 minutes waiting on the pharmacy to pick up.

This place really bad one .you need to wait more than an half hour for one medicine even no big line infornt of you they working slow may be there syestem doesnt work well bad place wrost place I dont like to go there .

Greatest service I’ve ever gotten. The tech was very informative and professional. I’ll never use Walgreens again if I always get this kind of service. Thank you fazall

If I could give them 0 stars I would. This is THE WORST CVS EVER. The staff is horrible and super rude even the managers! There’s no one ever around to help.

I have been on hold for over 2 hours

I live a minute from this CVS and use it all the time. Unfortunately, from my 5 year experience at this location, it has been the worst as far as pharmacy. For some reason, what should take 5 minutes to pick up my prescription, it takes an average of 45 minutes. If you go through the drive thru, make sure you bring games, puzzles or have your Netflix ready because you will be need it. Todays experience was way too long, therefore, Im reviewing. Next time Im switching to Walgreens

Can’t get a hold of anyone in the pharmacy

The guy who was working at register on today’s shift @5:24 pm is the rudest person that I have ever dealt with. This is not the first time he was being rude, we have experienced this earlier too.I hope you see this and also if you don’t like talking with people and your job please don’t work in customer service.

Great place for the quick pick me up needs. Basic grocery- milk, bread, etc. Tons of fantastic beauty supplies, makeup, and other personal care too. Everyone who works there is super sweet and does their best to give personal service to all their customers. Keep up the great work, everyone!!

The slowest pharmacy I have ever been to. I’ve had nothing but issue after issue with picking up my medicine here and i will definitely be finding a different location with more staff with better customer service! This is right by my house so I always think to come here but this is the final straw, never again.

No one picks up if you call and if they often theyll put you back on the hold for hours

The most terrible customer service experience I’ve ever had. I needed an RX for my 18 month old who has been battling several infections. My usual pharmacy was out of a prescription I needed so they transferred it. They ended up transferring it to the wrong CVS. When I went to pick up the RX, because they were about to close and my pharmacist told me to hurry, it was a terrible experience. First, the pharmacy technician couldn’t get my daughter’s birthday correct. I kept telling her the month, day, and year as 2016. She kept putting in 1960...why? I said it was for my daughter who I was holding, clearly a baby, and I said 2016...several times.Then when she finally saw me in the system, she said that it was sent to the wrong CVs.She said that they were about to close so I needed to send it somewhere else.I get it, you’re tired and need to go home, but seriously? It would take maybe 5 minutes for me to call and get it transferred and then maybe 10 more minutes for you to fill it. They still had a good 15-20 minutes until they closed.

We went through drive through to fill the prescription and the insurance denied it. So the lady who was working with us told us too come in so she could help us with a app called good rx... So the prescription came out to be 42 dollars and some change. So with the discount it was 25 dollars and some change. The lady came back and said you don’t owe anything it’s paid for you have a zero balance! My husband and I was like huh... But long story short these Ladies Rock we really really Appreciate you guys. Thank y’all so much. ❤️

Not bad location compared to others. Pharmacy staff friendly and quick.

I just left this place in happy. This lady that runs the register says that you cant put your phone number in for the savings and discount. I mean she wouldnt even help out. All she kept saying was sorry. Well no man, I just wont shop here again

Scam no appointment is available no matter how many times you try. Shame on you!

All the healthy milkshakes and snacks that have the discount It is ridiculous at Walmart I can find the same thing at half the price instead ended up paying more than half the extra with the discount.I would love to know who is responsible for putting the prices they have promoted as a discount. It is a fraud. Prices change its ridiculous what they do. If you are going to buy here be sure to look at the product somewhere else before, I assure you that you will realize the fraud y they have here

I love this place, always on the ball. Informative and caring. The drop off is convenient . So glad they are close by....

Go across the street and save your breath. Dont even bother with CVS. Their customer service consists of hanging up on you, yelling at you, telling you your prescription is ready when it isnt. Why aggravate yourself and why waste your precious time and money here? Why? Make the trip and make that u turn and go to Walgreens. Shame on you cvs just SHAME!

Very short staffed. Minimum wait of 30-45 minutes for flu shots even at 3pm on weekdays. Why not hire more staff or employees? Later on the same day took spouse and kids for the shots at around 6:30 pm. Folks didnt even attended us at the counter for 15 minutes. Later when i asked them to at least tell us what is going to happen? Indian lady at the counter stated we are terribly busy, please come during 8pm to 9pm on some other day. It seems either this CVS is very short staffed or they have high margins in prescriptions(and may be very low margins for shots). Wife simply decided to take the shot from some where else. After 3 days went once again and this time at 7:55 pm. Another Indian lady first stated - we are very much busy...well there was no other customer for the shots. Then another Chinese lady stated that we dont give shots to kids who are less than 15 years of age. What??I simply told them - werent you aware of this fact and told us 3 days back when you saw my kids? This is the 2nd time kids are coming for shots and now you are telling me some other reason. Then another Indian lady at the counter stated that i can go to some CVS minute clinic. She doesnt have the courtesy to even tell us where the minute clinic is? Avoid this CVS location. Its in between North and South Irving and it seems they have no concept called customer care or customer service. They are always looking for excuses not to do some work which is not high margin profit. CVS only cares about money and profit, patient care is the last. Hiring these kind of staff who has no empathy towards the customers/patients is terrible. One saves money to go to CVS location for shots as doctors appointment is not needed. I have Aetna insurance and Aetna got acquired by CVS. So Aetna has made this rule in our insurance that we can get free flu shots from any of the CVS. Rather than promoting CVS stores-its better to promote stores which really want to serve public. Its high time that such big organizations will be broken down into smaller entities and main street shops emerge once again. Avoid this location - they have some serious attitude problem. Pharmacists are still paid very decent salary. High time AI and Robots take the jobs of these kind of careless and unsympathetic pharmacists who are simply refusing to work with n number of reasons. Two times - my kids were denied shots here. Once for my wife. I was the only one who could get the flu shots. That makes their overall efficiency and satisfaction score to just 1/6 or 16.7%

They never pick up the phone call. I waited for like 30 mins for them to pick up my phone call.

This was an expectational service.Thank you Uzma.

I have been on hold for 40mins to refill a prescription! This is ridiculous! I’m sure they’re not that busy. This isn’t the first time I called and have had to wait this long. Something needs to be done about this. Until then I take my business elsewhere!

Funny hilarious Allyssa friend of my with great boss in lobby thank you for reward card

Employee on the phone during the shift and doesn’t even care about the customers. Unacceptable. People above should do something about their employee. Retrain or fire those type of people. You’re suppose to be working. Not on your phone

The pharmacy staff is nice, but they dont have enough people, and due to being overworked, they dont pay attention. I waited 20 minutes just to be noticed, only to have the staff attend to someone who just pulled up in the drive thru. Will be transferring my prescriptions elsewhere, too disappointed in how understaffed they are.

If it were possible to give this DEN of thieves NEGATIVE ratings, I would. This store RIPPED ME OFF $10. Took $10 off my card but wouldnt sell me my merchandise. So now I am out my $10 AND the merchandise I paid for.How do these THIEVES live with themselves? Bad enough their stuff in overpriced. The managers are RUDE, and apparently are so hard up for cash, they had to take my last $10, NOT allow me to have my merchandise, so now I am out both cash and merchandise.No refund. No work around. Told me I have to wait FIVE to TEN business days for my BANK to refund my card. It didnt take their cash register five to ten days to take the cash off my card.If you value NOT GETTING RIPPED OFF, please please take your business elsewhere.

My opinion, some people in their Pharmacy hate their job, or theyve never heard or received any training for customer service... or may be their management has no other choice...... .... N THEY NEVER ANSWER THEIR PHONE CALLS......Super Slow Pharmacy, extremely unfriendly.. IF U ONE ANSWERED URS U R LUCKY. ..... I rather go to 24 hrs CVS at story...... or Kroger.

No complains about any other but this guy namedNicolas is really bad attitude, really rude, he act like if customers gos away i dont care. He is definitely shouldnt be at customer service.

RD department is the best I had ever experience the grocery area needs a bit of more pep in their step but is still great service. Glad we transferred to this CVS.

One of the worst customer experience i had in my life. i wish there was a 0 star. Store supervisor, Paul Anderson and Front deck Clerk, Morgan dont understand what customer service is. they dont know to handle peak hours, they dont know how to talk to a customer, forget about being polite to a customer who pays their monthly salary, they were so rude to say get out and show hand gestures. No idea who made that kid (Paul) a supervisor he is just useless and immature. Not just this CVS, i am not buying from any CVS from now on.Management: If you want more business, fire these kind of employees who dont treat customers with respect. You dont want these kind of immatures in front of the customers, they spoil the CVS brand. i will take this issue to CVS corporate and make sure they get proper treatment.

I had to move my prescriptions from Kroger, only because I have CVS/Caremark. They were refusing to cover meds. So I search for a CVS. None had good ratings, this location was convenient. If I had the money, I would pay cash and avoid this place all together. Never in my life have I dealt with or heard of a place so inept. But, according to them; they dont make mistakes. It is ALWAYS somebody elses fault. The Dr, because they did NOT send the script, or sent brand name instead of generic; or the Ins because we all know THEY dont know what they are doing. They absolutely REFUSE to admit when they screw up. And God knows they do. A transfer from Kroger (miss you!) with a year of refills. Guess what? No refills!! They refill medications that you have NOT requested. If you have been blessed to have good service, you are fortunate. For me mail order cannot get here fast enough.

They never answer the phone .

I often went to this location. Staff is very nice friendly .they respond very quickly to customer

This is the WORST CVS in DFW!!! I was on hold for the pharmacy for 40 minutes. The lines are always long. They are consistently understaffed. Get it together.

I bought a medication from the pharmacy area and it was expired. Check your expiration dates before leaving this store because some medications if taken after date will make you very sick. The next time I went into the store for a hair product they had it stocked improperly and refused to give me the shelf price where they had many more stocked. It was $10 cheaper than it should have been but it is not my fault that your employees dont pay attention to where they stock items so I should have gotten it at that price and then it should have been corrected.

Went for the refill, she said will be ready within 5 minutes waiting 2 hours still not ready. They are careless and .... no words how irresponsible are they.

The pharmacist in the counter, doesnt know anything about medicine they sell and the costumer service was awful. Unprofessional people, and the checkout guy was rude and looked at me as i was some damn thief. And also Just so you know buddy, I am not intrested in stealing your stuffs. I got my own damn money to buy them, Okay? If i could, I wouldnt bother giving them -100 stars because they made me feel really uncomfortable and somehow they did prove they were judging someone over how they appear. And for me thats Unacceptable!

6 months ago I was unhappy about the place and avoided going back there. However I live nearby, and certain circumstance made me go there. I have noticed some positive change with the staff and would like to appreciate their effort.Keep up the spirit. :)

Always have what I need whenever I need it. I just wished that this store was 24 hours.

Awesome employees... always very courteous!

Bad manager ever!!! Discrimination on this cvs!!!! I wanted to take money and they refuse to serve me!!

Clean, friendly

I had to go get a shot in the pharmacy the Pharmacist was very rude and uncaring .she had no customer service skill i will never go back to this cvis store again ;Horrible service from the pharmcist

Cvs in irving is near to my aparment and I go to this store for any medicine and other product. But I was shocked this time when I bought one spray and told my friend about it. He told me this product is $13 less in walmart. I was going this store for than a year and until now how much money have I paid more. This is really not good to be done in such kind of store. I will never go again in this store

This ia the worst CVS pharmacy ever. Those pharmacist doesnt know a bit about politeness and customer service. Luckily theres walgreens nearby. I was their customer for more than 7 years. Not anymore. Pharmacist should learn how to respect and talk to people.

They NEVER ANSWER THE PHONE!!!! My grandmother cant get up and drive up there to ask questions thats y they have phones to call but they NEVER ANSWER!! And cvs doesnt care bc they dont do anything about it smh

Good cvs nuff said

Sometime the wait is long but they are always helpful and try please the custumer, nice stafd , great front store

Ive yet to get someone to assist me on the phone. Slow and understaffed!!Convenient to home.

I have been a customer for almost a year and eveytime I go there and Deal with that fat guy in purple shirt who is the supervisor or whatever, its a disaster! Everytime I ask him about some item he ignores untill i ask him like 5 times. Today, was the worst experience ever! I went for talking a PP size photo and that guy made me wait for like 15-20 mins. He was taking customers that came after me. When i went and asked him if could check me out, he was halla rude and told me i had to wait as if I was there to get stuff for free.I like shopping here because it is near to ppace where i leave but after today i never going back there! I dont know how many customers younhave been loosing because of these kind of uneven treatment.

Pretty average cvs. Never had anything too terrible happen here.

The Pharmacist a middle aged Indian fellow was very friendly and helpful! This is now my go to pharmacy!

Im pretty sure there was a sign saying open till midnight. Opening hours should be revised here.

People who work here have no mannners. Very rude and disrespectful to the customers. Never ever going to this CVS in my life.

Who run out of ice

Terrible service at the drugstore, we went for a flu shot and we had to wait for 40 minutes and the pharmacist didn’t care about customers timeTerrible service!!!!!

The front counter worker made me feel like I was I intruding on his day... rude, unfriendly... no care exhibited at all... shame... front register not the pharmacy...

Pharmacy is a joke keeping meds in Stock.. Have had to wait more than a week before getting them

On average it takes 30 minutes for drive-through service 😒

This pharmacy has the worst service of any other pharmacy I have been to in the last 40 years...just to call them inadequate would be a complement. My medical insurance also has CVS as provider. They have never..and I mean NEVER gotten a refill right in 2 years!!! Horrible

The pharmacy here is the worst. I had them order a medication I desperately needed. Then when I go back when I was told too they tell me they dont have it and might have gave it to someone else. How does that even happen. Never have them order anything.

Good, convenient location on the corner of Beltline and Walnut Hill

They dont always have enough pharmacy staff for peak hours, so sometimes there is a ten minute wait after work.

Awesome team

Slow to check out and kinda pricy.

Walked in at 7:45am and store is closed.

I had a horrible experience there today at the pharmacy no customer service or politeness

Slow as Tortoise! 👎🏿Poor Customer Services.Staffs not properly managed.

Good

Good

Its alright

Rude