Be aware of extra fees in printing department. Did not see any signs nor told about it at check out. Did not check receipt until out of the store. Express Guarantee fee for having something printed or laminated by Staples Employee. Is not applied to self serve machines.

Definitely bad service, the one who works in the copy and scan departments, has a bad service, it bothers her that they ask for help on how to use the copying machines, she should not be there, she talks on the phone all day and it bothers her when someone asks her help with copy machines

This Staples branch sometime offer a very good deal. The store manager is really nice.

My husband and I bought a printer there , and upon setup could not find the starter cartridges. We went back and the staff was soooo patient and helpful, despite our cranky attitudes. We would have been ok with buying replacement cartridges. Unfortunately, however, the pandemic seems to have disrupted supply chains for printer cartridges along with many other commodities, so they were completely out, along with their distributors.We spoke to Claire and the manager, Chad, who offered many options for us and were very patient.Eventually we returned home and discovered the starter cartridges were embedded in the styrofoam upside down in a heap destined for the trash.We called them back and thanked them for their patience and apologized for being so grouchy, upon which Chad said he would have been grouchy too. We consider this to be top notch customer service. Thank you Chad and Claire!Janie and Robert

If you learned how to answer your phone you might be able to get some business. Literally call and get a computer. Then sit on hold twice for over 20 minutes.

Sitting in the parking lot at 10:15am, along with 5 other cars and the store is still not open. Please be open during your business hours advertised. Multiple people pulled up and subsequently left. Lost my future business at this store.

My printer was not working with my computer and I needed my documents printed right away. The printing tech printed my documents from my USB thumb drive in no time for about 60cent. I am pleased with the speed friendliness and great price. Thanks

Awful. This is the only place outside the University you can go to print things in Iowa City and it’s always a hassle. Their self service printer never works, the USB port is shot. I’ve tried several flash drives and they never work but the staff just shrugs. Then you have to ask them to print at the desk, it takes forever and in some cases they charge you more than they would at the self service printer for “express service,” even though it’s their fault you had to ask them to print!! Horrible. Also staff either doesn’t wear masks or wears them below the nose which is unsanitary. Do not recommend.

To be avoided. rude & nasty attitudes. staff mumble under their breath. very strange.

I changed my mind about an order and customer service took care of it with no hassles. Their phone lines were jammed but they responded within 12 hours to my email request.

Extremely annoying to shop here puts boxes on the shelves that they dont have in stock. Took two items up to see if they had them and they told me theyre out why do you even put the box on the shelf then It wastes my time Ill be looking at the shop from now on.

Very frustrating experience:I needed to return a printer toner, I purchased online, in exchange for a new toner purchase in store.No one at the service desk knew how to return a online purchase. I had to wait 20 minutes for the only employee in the entire store that knew how to do a return, help the customer service rep.To make matters worse, the toner I needed wasnt even offered in store, I had to go back online to make the new purchase!Staples, why dont you train your employees?If this was my business Id be completely embarrassed by how its ran.

The cutter kept jamming for printing my business cards but they still did a good job of getting everything done quickly! I had also sent over the order just a couple hours before and they were great about getting it done quickly.

This store has stopped accepting computers and electronics for recycling, despite what the corporate website says. They get 1 star for successfully turning a customer into a former customer.

The employee at the register was texting somebody constantly and almost ignoring me during the whole transaction. You mean to tell me that people cant put their stupid cell phone down long enough to do their job?

Found all the school supplies I needed and it ended up being way cheaper than what I would normally pay at Target. It wasn’t busy at all and the employees were nice. My only complaints are that some aisles (notably the pen and pencil aisle) were quite cluttered and they have no price checkers. Because of the clutter, it was hard to tell which price went with which product. But otherwise it was a good experience.

Bad experience, when at home I can scan and convert files to PDF easily with a 30 dollar printer, away from home went to Staples to do the same thing, 11 dollars and an hour and a half later, with left without the most simplest tasks not completed, promised an email sent to me with the completed scan project which was as seemingly difficult as the the Los Alamos project, never happened. I waited a day to write this review and Im still irritated 😡. But I will get over it 😁

I had a great experience with their printing service. I am studying for an upcoming licensure exam and had a huge book that was hard to carry around, and I had brought it in and asked them to see if they would be able to de-spine the book and create booklets from the page numbers I had specified. The printing team did a fantastic job! My book had pages that were fairly thin, so I was worried that there would be damage or some tearing-but everything was done very carefully and everything was done perfectly. The sections were correct and separated as I had asked. The only thing Id mention is that I had requested that they call me when it was finished so I could pick it up, and I did not receive a call when it was finished-I ended up calling myself to request the status on my order, but this was a very minor thing.

Kathy was a great help to me last week. I was looking for a cover for my ipad & she found exactly what I needed. Put the pad into the cover & help with some stuff on Mt pad I needed to get rid of. She even called me Miss. Im 66 years old. Thanks again Kathy.

Simply the worst printing experience Ive ever had. Job wasnt completed on time despite an e-mail confirmation stating job was done. Ruined my presentation. They offered to not charge me for the job (why would I pay for something not done?). Asked manager to call and apologize, manager never called or followed up. Go anywhere else.

The store return policy is good but the employee attitudes leave a bit to be desired!!

I love this Staples. Great customer service, knowledgeable staff, lots of free parking,, great sales and everyday prices.

I wish Mr. DeSotel, the assistant manager at the Staples in Iowa City, would teach classes. You go in and tell him what youre out of and it seems like 5 minutes later youre walking out of the store with everything you need.The employees at this Staples all do a great job.

Great when you need something fast. But prices are excessive! I mean really expensive! Get 5 toner cartridges online for the price of 1 locally. But when a company needs it its worth it.

No Staff. Phone techs have no knowledge at all (kept whispering to person beside her for answers).Bought $399.99 Epson printer on emergency basis out of frustration. Had it picked up and delivered by friend (emergency basis) but could not be set up over 6 hours. Stain all over.Talked to manager who had a real So what is your problem attitude.Ive now lost $400 and am 4 days behind deadline.Get more staff! Smart ones would be a real asset.

Great customer service and some amazingly knowledgeable staff.

Really bad service, the staff has strong attitude. Not gonna go there any more!

Found exactly what I was looking for, friendly and helpful staff.

Straight worthless ordered business cards at 10 AM and chose pick up in store and I have to wait 2 days before they are even done. Doesn’t even deserve a one star.

I had help with everything... this is a good place

Ridiculous. I was told by an In-Store Employee/manager that my item would be shipped to my doorstep the next day.(I live a total of maybe 16 blocks away)Which I thought was a great deal.(my buddies challenger wouldnt fit the humongo box) I know you say Oh, some douchebag didnt get what he wanted the next day? too bad(first world Problems). There is alittle something called accountability and it should be addressed by alot more ppl, too. Or when you say some thing, or make a deal with somebody it should be kept. If I would have known that it would have taken all weekend for them to cancel my local order and RE-order another one from another store/warehouse location, I would have found another way to get to my house rather than wait all weekend without a chair to sit in. I find this ridiculous that they would do this to someone, without a call or a contact, they just got my freaking email, they should have at least Emailed me to inform me of the change. So why not Highly Satisfied, See above.I am a server, if I brought my patrons food to them tomorrow and just let them sit there and never came back to their table to tell them that their food wouldnt be there until tomorrow. They would just leave, and probably not come back. Same concept, different environment. You make me a promise, I expect it to be Honored.Thank you, Dave Janowiec

Nothing bad i can say about the store. Me and my husband go there frequently and they even recognize us 5/5

Came and got exactly what I was looking for. Friendly staff

Its a smaller Staples, but havent had issues with employees pointing me to the right area of the store. Not the place to go for real quality information or troubleshooting, but what big box store is?

Needed help finding something and got it. Great customer service!

Worst customer service. Waited 10 mins for an online order. 3 employees standing around and no one else was in line ahead of me.

Friendly fast and accurate.

Efficient and guick!

It’s 11:30 am Sunday morning. Waiting for manager to open store so I can get printer ink. It was supposed to open at 11:00. Sad...

Great selection of supplies

Terrible.

Pricey but worth it if you need something ASAP.

Easy to get help!!!

Friendly staff

E.g.