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Huntington Beach Mazda
16800 Beach Blvd, Huntington Beach, CA 92647, United States
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Huntington Beach Mazda
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De
Review №1

Mr Nick Imada made it happen! Worked with me that day so I can drive off with the car that I really wanted. Next time youre at Huntington Beach Mazda, look no further and go talk to Nick. Youll be glad you did, as you drive off with that sweet ride that is.

Er
Review №2

The service department here is the BEST i have EVER been to. Ive owned, jeeps, Honda, BMW, and now Mazda. And by far the best customer experience Ive ever had is here.I highly recommend them.They even send you a video of the work done to your vehicle, text updates, and even update your Carfax.The customer service here is next level.Oh and the coffee in the waiting area is actually pretty good.

J.
Review №3

First time buying a new car, and these guys are the real deal. Tyson and Joe were amazing, no pressure, and let me test drive the CX-3 I was interested in twice separately before we went to paper. They knew the tech in the car like the back of their hand, too -- you can tell they love the brand (as well as their jobs), and that really shined through when I was asking questions about the car.Joe walked me through the initial payment breakdown and made it super-clear where the money was going... No BS dealer add-ons, which was incredibly appreciated, and they immediately adjusted the financing when I pointed out Mazda USA had a special incentive going on. They even threw in a back cargo mat for free! When we returned in the morning to pick up the car (because I was a dunderhead and forgot my checkbook the night prior), the car was brought around literally as they opened, polished to a shine and ready to take home.Overall I was incredibly impressed, and compared to other dealerships I cross-shopped from (looking at you, Kia of Irvine), the people who work here, from Tyson and Joe to the incredibly funny and personable financing guys, are simply above and beyond. Ill likely be a repeat customer.

Ty
Review №4

Everyone was very kind and honest. One of the few good dealers left out there for sure.

Si
Review №5

We love the Mazda experience. Good price and the best car we could choose. Highly recommend. We pick a Mazda CX-5 SUV, smart, comfortable and good size. Also, Nick Imada was a pleasure to work with. Very knowledgeable and friendly!

El
Review №6

Great car buying experience! We drove down from Redondo Beach because they had a CX-5 listed at a great price. Nick was so helpful and not pushy. Everyone was great! We love our new car

Ta
Review №7

Please read this as I don’t want this experience to happen to anyone else!WARNING: Unethical practices from this business. I went to this dealership as my lease on a Mazda 2018 CX5 ended and I was looking to get a buyout offer on the value of the car. My buyout was for $17k and the value of the car was for $23k which left a $6k difference.I was told that they couldn’t give me an offer on the vehicle but that they would waive the disposition fee and small scratch that I had on the back end.Then Jerry (sales manager) said he could take care of everything and asked for the keys. Why would I hand them the keys if they weren’t offering to pay me for the right to buy out the car that was valued at $6k? I reiterated that I wasn’t going to just give them the car and needed to see the paperwork before I signed anything. He said “we actually don’t need your signature as we already processed the buyout transfer”.This business legitimately tried to transfer over the ownership of the buyout to themselves WITHOUT MY SIGNATURE! I was almost swindled out $6,000 and they tried to act like they were doing me a favor.Regardless, I will never do business with these people again and would advise anyone reading this to stay away!

Br
Review №8

The team here was awesome to work with! Laid back and easy to talk to, made the whole process not only stress-free but surprisingly fun. I worked with Manny in sales and Ramon in finances and they both made the process pain-free. Everyone was kind and attentive and I left with an awesome deal on a certified pre-owned CX-3. Highly highly recommend!

Se
Review №9

Best and easiest car buying experience Ive ever had in my life. Worked with Theresa, their web salesperson and she made the whole process quick and straightforward. I would absolutely buy another car from Theresa and Huntington Beach Mazda!

Ha
Review №10

Took a Protege 5 in for service. Excellent communication throughout the time they had the car. I was texted each step so I knew exactly what they were doing on my car and when. . Service writer Fernando Gonzales did a great job informing me of all potential costs and the work they would be doing. Great service overall!

Br
Review №11

My mother needed a car so I found her one at Mazda Huntington Beach..I spent time on Sunday with the salesman and got through most of the deal, providing all the documents I was asked to provide and being told I would get a answer on Monday yes or no.Mazda called me Monday and told me the “great news” I was approved for the loan and to come pick up the car. I arrived at the dealership, signed the contract and gave Mazda $1000.00 dollars down payment on a $9500.00 dollar car. The finance manager explained who was financing the car and what and when my first payment would be. Two weeks later I received a call from Mazda saying they needed more information that the loan was not completed. I also received a call from Ally Financial who is holding the car title and gave them information they said they needed. They informed me that I was good to go and that I would receive a payment book in 7 to 10 days. Three days later I get a call from Mazda stating that they have not been paid for the car. I feel like I’m being tricked and hassled from Mazda Huntington Beach. I told them to get it straight for me, and they threatened to repossess the car? They have $1000.00 hard earned dollars from me and I have not received a payment booklet yet that Ally Financial says is in the mail. nor the opportunity to pay for the car. I was honorable and up front with Mazda, they don’t seem to be interested in showing the same respect back to customers.

Me
Review №12

My salesman Ed was awesome! Very professional and friendly. I would definitely recommend HB Mazda.

Jo
Review №13

This review is for a purchasing experience at this store with Nick Imada. Nick reached out by email to contact me regarding my interest in a Mazda. We corresponded through email and text throughout the day.I explained what happened at a previous dealership the day before and I told him that I was looking for an honest, straightforward transaction with no deception. He was sympathetic to my bad experience and we worked out a deal. I told him I would pick up the car later in the day.When we arrived at the dealership, Nick made the process totally simple and easy. Hes really laid back and we were made to feel comfortable throughout the whole process. Car purchasing can be stressful and time-consuming; but Nick made sure to minimize both of those.I highly recommend Nick, and Safue in finance, and this dealership in general. I dont know who the owner is, but he knows what he is doing. Ive now (unknowingly) purchased two vehicles from his group. And its no wonder why. They offer good prices with no B.S. The owner also owns Mazda in Tustin.To those unfamiliar with Mazda, please drive one before jumping on the Honda/Toyota bandwagon. Mazda makes superior vehicles and this owner definitely stands out in the crowd of shady dealers and salespeople.Thank you!

Ch
Review №14

Fantastic dealership to work with. I came in and test drove three vehicles. The salesman, Nick Valenzuela, helped me out a lot. He gave me the keys to each car and allowed me to test drive them on my own (due to COVID). However, as I came back from my second test drive (with the second vehicle I was looking at), I inquired about a third car and without hesitation, he allowed me to test drive it.Absolutely no pressure sales, they didnt push me into making a decision and were very friendly, honest, and transparent. I havent purchased a vehicle from them yet, but will definitely go back here to do so in the very near future!

De
Review №15

Best Mazda dealership there is. I drive an hour from Palos Verdes just to go to this dealership even though there is one 15 minutes from my house.

Ba
Review №16

I would like to thank Tyson for his time and answering all my questions. I wish we were in the position to buy. When we are ready to purchase we will definitely be returning to Tyson.Thank you!

Vi
Review №17

Great location, professional staff. Great experience shopping here.

gr
Review №18

Great dealership. Wish I could of haggled the price a bit but overall good and precession people. Salesperson Rick did a great job and was completely honest during the whole transaction. Would recommend buying a car from this Dealership.

Sa
Review №19

Very professional dealership and they care about customer satisfaction and make sure its an easy process. HB Mazda is the best dealership in OC!! 10/10..

Am
Review №20

This was my first experience buying a car on my own, and they made it an amazing one! I drove up from San Clemente after reading all of the existing 5 star reviews on this dealership. Eric was the greatest sales rep and made the car buying process smooth and stress free! The rest of the team was very kind and helpful as well. I would highly recommend buying a car from this dealership!

Jo
Review №21

I corresponded with them through email for about a week before I was able to make it in. I knew the year, model, and trim I wanted, and Tyson found the best one fitting the description. I came in at noon to test drive it, fell in love, and within two hours was out the door driving home with my new car. Ozzy handled all the paperwork and got things sorted for us. He was a delight to work with, great sense of humor, super fast and efficient. I cant recommend this dealership enough. Fantastic service and amazing staff.

Gl
Review №22

We have purchased several cars from Joe. He is great at taking the time to walk each person through each car and make sure they were 100% ready to take off and understand how the car operates. Go here for your next Mazda!!

Gl
Review №23

Sales team is amazing! Joe was excellent to work with. He and Jonathon are an amazing team! I would recommend them to anyone!!

JT
Review №24

Great sales experience. Got an amazing price on a diesel cx5 for my father, and Joe provided great customer service. Theres a reason Joe has been there for around 20 years: hes simply the best. Make sure you ask for him if youre looking for any new or used Mazda.

An
Review №25

This was by far the easiest car buying experience I have ever had. The HB Mazda team was friendly and helpful. I purchased a Certified Pre-Owned Mazda CX-3 Touring. The car was in excellent condition and at a fair price. Special thanks to JD and Louis for going out of their way to relieve the stress of buying a car and for providing me a premier car buying experience. I would highly recommend visiting HB Mazda for your next car purchase.

Jo
Review №26

I just purchased a car from HB Mazda and they were great! Very professional in every aspect. Nick Valenzuela and Louie in the finance department in particular were a pleasure to work with from start to finish. They never pushed but went out of their way to make the deal and accommodate our needs. Very very happy with our purchase and the service we received. We would not hesitate to recommend them for any vehicle buying need.

Jo
Review №27

My husband Joel and I just purchase a car from HB Mazda and they were wonderful! Very professional in every aspect. Nick Valenzuela and Louie in the finance department in particular were a pleasure to work with from start to finish. They never pushed but went out of their way to make the deal and accommodate our needs. Very very happy with our purchase and the service we received. We would not hesitate to recommend them for any vehicle buying need.

Mi
Review №28

Got to test drive the car we are interested in, decent length. The salesman wasnt the most friendly and didnt really try to explain the car, it was up to us to figure things out.

fr
Review №29

Typically I HATE car sales people but Ed & Tyson are the BEST!!!!! Over 2 days I spent approximately 6 hours looking for the right car. Ed was extremely helpful in going over every detail of the car, how it operates, all the features, etc. I asked tons of questions and wanted to be shown everything. Never felt like I was being rushed or badgered the way car sales people usually make you feel.Tyson guided me through over 8 different scenarios based on how much I wanted to put down, or not put any money down, etc. I couldnt decide if I wanted to purchase a new car, a used car, or to lease. I am sure I was a pain but he always showed extreme patience and an honest willingness to provide me with facts and figures so I could make a decision I was happy with.If you want a Mazda, dont go to any other dealership. It is worth a few extra miles to visit these two!!! Very satisfied customer.

Lo
Review №30

As a returning customer to HB Mazda, their quality is still top notch. Came in and they got right to the chase! In and out within 2 hours is awesome for a car dealership!I got to work with Joe Balisalisa who was able to get me the price I wanted without any fuss and went above and beyond making sure everything was ready BEFORE I even got to the dealer. I was then handed off to Joe Rosales who was such a down to earth guy that made the remainder of the process a breeze. I didnt expect anything less since I bought my last car from Joe B. Hats off to you guys for making car buying easy!

MA
Review №31

I had shopped around at a few dealerships before this one, and I have to say, this was the most pleasant experience Ive ever had. Carrie was super helpful. From sales to finance the whole experience was painless. I would 100 percent recommend Huntington Beach Mazda to anyone looking to purchase a car.

Ta
Review №32

We bought our new car here. Its the best car buying experience either of us have had.

Cr
Review №33

Andrew Pham and Jonathan the sales manager treated me to the best car buying experience Ive had. I actually made my purchase at HB Mazda vs another dealer because of them both. I walked in with a vague idea of what I wanted and was never pushed to a particular vehicle or option that didnt fit what I was looking for. I was also indecisive of leasing vs financing. Both Andrew and Jonathan spent about an hour with me going over the numbers and pros/cons of both. Jonathan also helped me get the best financing option for me, which was not through Mazda.The entire sales process was transparent, professional, and never left me feeling uncomfortable.I couldnt recommend HB Mazda and Andrew Pham more. Ill update this review after having some service done on the car so I can speak to the service department.

As
Review №34

Carrie was the most professional, knowledgeable & sweetest lady to buy a car from. It was an absolute pleasure working with her. The whole thing took maybe about 15 minutes & we walked out with a beautiful CX5...thank you Carrie.The dealership is great. But ask for when you go in 😊

Br
Review №35

5 stars for Joe Rosales and 5 stars for Huntington Beach Mazda. After 2 weeks of car shopping, I had seen many cars, many dealerships and many different sales people. My experience with Joe at HB Mazda was exceptional. The employees were neatly dressed and hygienic, the test drive was relaxed, and I wasnt hustled for extra dealership add-ons when it came time to talk about the price of the vehicle.Right away, Joe greeted me at the door and made me feel welcome and ready to help me with what I was looking for. It turns out that Joe was willing and able to work with my credit unions financing and my strict budget to get me into a car that was BETTER than what I came looking for. I was treated with respect and not rushed in any way. When the dealership wasnt able to give me as much as I needed for my trade in, they encouraged me to get an appraisal from Carmax one city over. Before leaving the dealership, Joe gave me his word that the price for the car I needed would be honored when I came back. Sure enough, when I got the appraisal I needed to make the deal with HB Mazda work, I called Joe and he started getting the car ready for me right away. When I returned to the dealership to sign, I was pleased that the signing process was easy, straightforward, and exactly as Joe had written up the purchase terms. Joe made sure the car was in great shape when he delivered it to me. He even noticed that it was lacking floor mats, so he put brand new floor mats in the vehicle for me upon delivery.Thank you Joe and Huntington Beach Mazda for your honesty and transparency in making my car buying experience straightforward and comfortable.

Co
Review №36

Would never do business with these people again. Their staff promise services and then later attempt to charge you. Gouge you on service costs for issues that should be covered under warranty and if youre unsure of what you are talking about, which many people are about car related things, dont give you the time of day if you call in. Would not recommend this dealership.

le
Review №37

Great place to buy a car. Staff is amazing. No pressure, just professionalism. Everyone is incredibly helpful.

Ev
Review №38

Discussed purchase of a new car with Tyson Voll, an internet sales representative at Huntington Beach Mazda.I was considering purchasing from this dealer but after the extremely frustrating conversations with Tyson who conducted himself in a very rude / unprofessional manner, I had to take my business elsewhere.He also continues to harass me through text and email weeks after being told that I am not interested. They might be the only dealer that is unable to give estimates / quotes over email / phone.Avoid Tyson at all costs!Update: manager Sherriff gave me a call and did what he could to rectify the situation. I dealt with Joe online, and in the dealership with Manny as the sales associate, the best finance associate Ive spoken to at a dealership (forgot his name!), and Greg explained some interior details. Went forward with purchasing from this dealership.

Ta
Review №39

Thank you Ozzy and other staff members for making the car-buying process super easy and straightforward! Everyone was very knowledgeable and willing to work with you. Truly great customer service!

Au
Review №40

Excellent service. My dude was super professional and kind, and even got a few bucks knocked off my bill. Super chill dude; forgot your name, man, but thanks. Receptionist was chill too, and vv helpful.

Ka
Review №41

I went in to buy a used car. Make sure you say no at least 3 times because Big Joe kept saying this was the best he could do and yet it kept getting better. Also DO NOT WORK WITH BIG JOE he lied to me numerous times, would change his story, and wouldnt take accountability for what he said. He was skeezy I recommend Carrie she was very helpful.

Jo
Review №42

Overall I had an amazing experience. No surprise Fees or addons! There were one or two curveballs but the entire staff worked with me to handle everything. Was a great and refreshing experience If you do visit ask for Edmond!

Th
Review №43

The service is friendly and fast. They do quality work and explain it all before putting a finger on your car. If something they think needs to get done they call too explain it and get permission. I really like the people who work there and the work theyve done on my car over the past four years.

An
Review №44

Overall best car buying experience I have had in my 54 years. Joe, Ozzy and Greg were great. No games, no switches. Thanks guys

L
Review №45

Okay for all you ADD’s out there like me, this is going to be a long one....ready?From the start of the inquiry to closing the deal, Mazda delivered above and beyond expectations!Special shout outs to: Osvaldo, Greg, Joe, Dustin, & Jerry. These guys were super accommodating in each of their departments and made sure that all of my questions & concerns were taken care of. I initially planned on having my car delivered at home as they have that optional service for their customers. So I started communicating with the Mazda team via email and let me tell you, professional professional professional!They have made the process so comfortable and easy for me that it motivated me to show some face time and complete the transaction in person! When I got to the dealership, it took about an hour or maybe even less until I was able to drive off the lot with my new horse.Finance is another good thing, I was given a deal way better than what I had in mind. That really sealed the deal for me to be an advocate for ONLY Mazda going forward. I have been a previous and a loyal customer before and have referred friends and family to Mazda from time to time. But I think after this experience, I’m definitely going to be more aggressive. Why?Because my goal is to advocate for businesses that have been impacted by the pandemic. And if the business has developed a new strategy tailored to the new way of life we’re living — without dreadful hurdles to go through? Then yes, I am all in! The remote and in-person experience were above the standard and very efficient. And I’m all about EFFICIENCY.Thank you John Patterson for promoting an exceptional culture with both Huntington Beach & Tustin Mazda. I hope for Mazda to keep thriving!!Respectfully.Your friendly neighborhood nurse with her beautiful CPO 2017 Mazda 3 GT!“Driving Matters”*Forgot to mention that they sent me a video of the car before coming. Very important to make a customer feel confident about the buy. It also had a bow on the hood which made it even more endearing haha!

Li
Review №46

We met Ed when we first entered the Mazda lot. He was so friendly and helpful. He answered all of our questions and was very knowledgeable about the car we were looking at. After our test drive we told Ed we weren’t ready to buy yet because we wanted to test drive some other comparable cars. He didn’t pressure us at all to stay. He asked if it would be okay to call us in a few days to see if we had made any decisions. We said sure and he did follow up as he said he would. We still hadn’t done a test drive of the other cars but we felt no pressure from him to hurry up and decide. Once we did go back, Ed made sure we got exactly what we wanted even though we changed our mind on the color in the middle of the transaction. After filling out the paperwork Ed introduced us to the personnel in the service and parts department who were also very friendly. Ed then went out to the car with us and made sure we understood everything about it before we left. It was a great experience and I highly recommend Huntington Beach Mazda and Ed.

C.
Review №47

Great service dept. Many thanks to Fredy Compos, service staff and technicians.

Jo
Review №48

Great dealership. Bought my first slightly used car and it was a great experience. Highly recommend this dealership if youre looking for a new car.

me
Review №49

Well it all started with going to the furthest dealership from home and working my way back on April 13, 2013. What a mistake!! At the end of the day we ended up emailing Joe Balisalisa at Huntington Beach Mazda because we had changed our mind on the type of Mazda 3 we wanted, with an online quote in hand,I thought to myself this sounds a little to good to be true but lets drag ourselves down to Huntington Beach Mazda. Guess what, we get there and Joe B. has gone home for the day. Great we are going to be handed off to some other guy who cant find the email, not sure he has the car, or tell us that was not an out the door price. NOT EVEN CLOSE !!!!! We were handed off to JOE ROSALES and the purchase was GREAT. Joe Rosales new exactly what we were there for, exactly the price we were quoted, and had no problem when i changed the color i wanted. The paper work went quick and easy. The finance guy was easy to work with and the price came out to the penny when compared to the online quote. Joe even threw in some extras we ask about after the fact. These guys truly treat you the way a consumer should be handled. No passing you off to the next guy messing with your head. Got out off there quick and easy.

Ju
Review №50

Robert was very calm, patient, and efficient throughout the process. He answered all my questions honestly and simply. At no part in the process did I feel as though I was being taken advantage of or being sold on particular features. Pleasant and simple experience.The car I wanted was available to drive away with that day, which was another plus.

Be
Review №51

I just purchased a used car from these guys and the experience was smooth and friendly. They treated me well and are not the stereotypical car salesmen but instead just good folk that helped me make the best choice.Joe and Robert were particularly helpful.Highly recommended!

Ca
Review №52

I purchased a certified pre-owned CX-5 from HB Mazda and couldn’t have been more pleased with my experience. The entire staff is helpful, informative and did not put any pressure on me to make a purchase. Highly recommend considering HB if you found a car you love!

Je
Review №53

The staff was really friendly and helpful. I went in to have an oil change and check up - it was a fast, easy and relatively inexpensive experience. I also felt like I was dealt with honestly and appreciated that they did not try to up sell me.

Me
Review №54

Barry Raymond offered me the best deal for the Mazda3. I was aiming for a 2014 but I ended up leaving with a 2015! Barry knew his stuff and and did his best to give me the best deal. I was so happy with the whole experience. Everyone there is very friendly and courteous and they dont pressure you like other dealerships. Definitely come here to buy a Mazda and ask for Barry!

db
Review №55

Purchased my car here and continue to have it serviced here. Always courteous and most times finish the service before the estimated completion time. Bonus! As much as I despise waiting for my car to be serviced they make it comfortable - plenty of seating, outlets and counter space for laptop/phone, water, tea, coffee, popcorn and lunch on Saturday.

Da
Review №56

Big Joe was awesome. He gave us his utmost attention when showing us the car we wanted & told some great stories. Everyone was fantastic. Recommending!

Zh
Review №57

Great service! Had a little accident with the car wash machine there that scratched my front bumper. But the shop was very responsible and fixed it for me with no additional charge. Fernando. 👍

Be
Review №58

Rick made my first time buying experience a breeze! There was no pressure or haggling just honesty during the whole process. He made sure that I was purchasing the car of my dreams. Jonathan and Auggie were also very helpful and friendly. They really make sure that you are taken care of. I will definitely recommend this dealer to my friends and family.

Co
Review №59

Bought a used car here. Awesome experience, these guys have quality vehicles and it was a wonderful buying experience all around. Could not recommend more!

An
Review №60

Big Joe Rosales not only helped me find what I wanted, he helped me get the deal that would work for me. When I left I felt GREAT about my experience. I recommend Joe to EVERYONE! He is honest and easy to work with!

Me
Review №61

I went in to test drive a SUV and Rick approached and took me for a test drive. He was easy to talk to. There was no pressure and he was honest and up front with all my options. This made car buying stress free.

ka
Review №62

My stereo was making an extremely loud static noise that would not stop unless I re-started the car. I made an appointment for 8am and they kept the car almost all day. I called them around 3:30 and the guy who answered told me there was nothing wrong with my stereo. I explained to him that you had to leave the car on for about 5 minutes (I had told them this when I dropped it off, too) and again he told me that my stereo was fine. I returned w/ my boyfriend to back me up this time. I spoke with the same guy and asked him how long he left the car running, his response was about a minute. I explained again, and again he tells me that my stereo is fine. It wasnt until my boyfriend interrupted and told him no, Ive heard the sound before and it starts up within 5 minutes of starting that car. The guy looks surprised, says oh, Ill go take another look.Why did it take a man to repeat what I had already said THREE TIMES for them to actually look at my car?Once all three of us got there, the Mazda employee left the car on and within a few minutes (less than five, this time) the static sound started. The guy jumped and commented on how awful the sound was (he probably didnt hear me when I mentioned that earlier too). When I went back inside, he quoted me almost $400 for a REFURBISHED stereo and tried to charge me a ridiculous price for the 4.5 minutes he spent with my car!! I refused to pay and eventually the manager let me go without paying. TOTAL WASTE OF TIME! Now I understand the negative stereotypes behind car dealerships.

Ti
Review №63

I had an absolutely incredible experience while buying my first car ever here just yesterday. Andrew got me all hooked up and I ended up driving away in my dream car. The customer service was perfect and I felt super comfortable the entire time. Andrew you are the raddest! Thank you guys so much!

De
Review №64

Very professional. They are so nice it’s hard to get mad when negotiating for a new car. LOL

Ma
Review №65

Outstanding service. They have not only a nice dealer with comfortable services for waiting customers, but offer excellent customer service; they woud not replace any parts unless necessary.

Ta
Review №66

My parents and I went to HB Mazda, and Joe Rosales was our salesman. Frankly, I have nothing but kind words for him. Joe was extremely patient, did NOT try to pressure us at all, and was very informative in answering our numerous, numerous questions. We ended up leasing the 2016 Mazda6 Touring edition, and it is absolutely a dream. I could not be happier. Thanks, Joe!My only note that I would like other people to see is that the NATIONAL sales ad mentions 36,000 miles (12k/year). However, when we tried to sign the lease, it was changed to 10,000. Apparently it is something to do with the national ad being only for a Sport, not the Touring. However, this was not communicated in any way to us until we were all excited and sitting down to sign the lease (10pm at this point). Advance warning would have been greatly appreciated. We went back the next day and were able to upgrade to a 12,000 mile lease for a few dollars more per month, which is great, but a little more clarity from the get-go would have been nice. I am going to be optimistic and chalk it up to miscommunication, with the hopes that other customers are informed in much more frank and clear circumstances. Overall, everything worked out in the end, so I am happy!

Jo
Review №67

Dealer not willing to negotiate!!Didn’t even step in the store to meet with Greg. Baffled with his response to a customer who is just trying to negotiate. Certainly taking my money elsewhere.

Wi
Review №68

This review is long over due. Bought my Mazda 3 here about a year ago. Ran into Robert who was really wonderful and did everything he could to get me a good deal. Still see him from tome to time when I go in to get my car serviced. He always remembers me and makes sure I am well taken care of. If you are looking for a Mazda, I definitely recommend HB Mazda and go see Robert. You will be treated like family here.

Me
Review №69

The front receptionist is so lovely and helpful! Everyone is very polite. I love how it gives of a professional yet family friendly atmosphere. The popcorn is delish! Also entire dealership is very neat and clean.

Cu
Review №70

Fast and courteous service - received a car-wash with a factory recall for passenger air bag re-flash. Work was done quicker than informed - lm one happy camper!

Ka
Review №71

Bought me first car from this dealship and was such a great experience! I was helped by dealer Rick and he led me every step of the way through the process and worked with me to make sure I was happy. Great customer service. Always feel like a valued customer here, and enjoying my new Mazda!!

Jo
Review №72

I had shopped around at other dealerships and had negative experiences with the salespeople. I ran into: salespeople who added extra charges onto the invoice for items I did not ask for; or offered me one interest rate and switched that rate to a higher one during the contract negotiations and outright lied to me about having a specific model and make in stock, in order to get me to drive out to their dealership. After two back-to-back negative experiences (at Garden Grove Hyundai and Honda World in Westminster) I drove down Beach Boulevard dejected at the miserable purchasing experience Id had so far and came upon Huntington Beach Mazda and stopped in. I was helped out by Barry Reynolds. Barry was real, honest and patient. He showed me different models in my price range and discussed which model would be best for my driving needs and budget. When I selected a new 2015 Mazda3 he diligently searched around the state to find me a car with the list of options I wanted and in the color I requested. Barry had to do some trading and negotiating with other Mazda dealerships to get my ideal model shipped to his dealership for me. During the negotiations Barry was honest and open and clearly explained the terms and the pricing. He was even able to get me an upgraded iTouring package which would fit my budget. Barry stayed in contact with me during the process and following my purchase. I love my new Mazda3, it looks great, is fun to drive, gets great mileage and really turns heads on the road. I recommend Barry Reynolds at Huntington Beach Mazda to anyone who is looking for an honest deal and friendly service.

Ma
Review №73

I am currently looking to replace my car and never really looked at owning a Mazda before but after my conversation with Joe Rosales I think it will be my next purchase. The thing that I found very different about the service is that most dealerships, if you arent ready to buy NOW the sales people pretty much ignore you. Not Mr. Rosales, he was patient, courteous and informative. I was very impressed. Great experience!!!

Mi
Review №74

Went in to look and walked out with a car. We knew what we wanted to see and they had the exact car we wanted. Eric Magana was incredibly friendly and helpful, there was no pressure and he answered all our questions. The sales and financing staff were great. Could not recommend them more.

Mo
Review №75

I cannot say enough good things Huntington Beach Mazda. Excellent customer service, excellent cars and an excellent experience overall. When I first came in to just look I worked with Robert. He was extremely helpful, informative and best of all not pushy. When I decided to come back to purchase a car I knew I had to have Robert orchestrate the sale because my family and I felt like we could trust him. I now have the perfect car and for a price I felt comfortable with. Thank you Robert!

Be
Review №76

My husband and I were amazed by how easy it was to purchase a used car from this dealership. Joe Rosales was the best. Friendly and honest. We left with a car we love and at a great price. We really appreciate how well we were treated by Joe and everyone at HB Mazda. Will definitely recommend this dealership to friends and family!

Er
Review №77

An excellent experience for a first time buyer! Robert was incredibly helpful and knowledgeable about the vehicles and their inventory. Ended up with a good price and CX-5 that I LOVE.

Mi
Review №78

Wow ! Forward Wow.. Backwards WOW..Upside Down MOM !Beautiful dealership with a beautiful staff.Treated me like I was a prince from the moment I stepped thru the front door.Very impressed with their teamwork too;Its clear from the start these people like where they work and like one another as well.Best ever experience at a new car dealership !

Ja
Review №79

Great experience buying from a dealer. Used TrueCar to find it. Worked with Rick who was fantastic, professional, no pressure, and they even got me a better rate (2.55%) than my already low credit union (3.2%). THANK YOU!

An
Review №80

I have been saving up to purchase a car for a little over two years now. I have test driven all sorts of makes and models and narrowed it down to a Mazda3. I had hopes that I could get a fair deal but was always directed to a car that I didnt want or desire to attain. Ive been to quite a few dealerships and have always been disappointed in their selection AND lack of customer service. Here at Huntington Beach Mazda, I have found a home for purchasing cars here on into the future. I am also going to take my new Mazda there for maintenance and repair issues. Eric and Barry were wonderful to deal with and the young lady in the finance office was pleasant as well. An overall incredibly wonderful experience. I thought customer service had become extinct, but this company has surpassed my expectations! I am a verified believer in the Huntington Beach Mazda experience. Thanks guys for making it so easy and pleasurable!

Sa
Review №81

This was my 2nd time purchasing a vehicle at Huntington Beach Mazda and couldnt be more pleased! I had the pleasure of working with Joe. I had visited previously just shopping and he was so helpful and took the time to show me the vehicle and all its features. I had even visited one more time before purchasing the vehicle and he still had the time to answer all our questions. He is knowledgeable, informative and friendly. Look forward to working with him in the future. As well as a very friendly staff and some delicious treats!

Ch
Review №82

Michael Nash answered all my questions and was very patient with me. He was very personable and pleasant. Nash made the experience very low stress and comfortable. I was very lucky to have such a great experience with my first car as an adult. I was looking for cars at other local dealerships and was not treated with nearly the same level of respect and hospitality I received at OC Mazda. Thank you for your time. I totally recommend Mr. Nash to anyone who would like a low stress experience and a great car.

He
Review №83

I bought my Mazda 3 hatchback from the gentleman known as Little Joe about 5 months ago. Ive been meaning to write this review for all these months, but have never found the chance to do it. I felt guilty for not writing the review because he has been an absolute delight in my car buying experience. I am not sure if anybody can do a better job than him. I went to 2 other Mazda dealers and my experience was disastrous and then, I met Little Joe. He was very attentive, honest, laid out all the facts like it is, answered all my ignorant questions with patience, and there were no pressure whatsoever that I had to buy the car from him. When I called him on his cell phone 2 months after the purchase to ask an electronic question, he was very welcoming. Boy, if I had money, I would have bought 2 cars just to show my appreciation. Get that? Thats how good he was. Thank you Little Joe! You totally changed my perception in car buying experience.

Sh
Review №84

I just purchased my new Mazda, and I feel extremely satisfied. The vehicle itself is phenomenal, but the service I received exceeds even that. Andrew Pham never pressured me into making a purchase. He never tried to make any of the vehicles seem more than what they are. He patiently described key features of each vehicle and always gave me time to process new information and ask questions.The entire purchasing experience was wonderful, and I almost feel sad that its over!!

He
Review №85

Barry Raymond is the most wonderful customer advocate that I have had pleasure of dealing with! He listened to exactly what I was looking for and what I wanted. He knew better what I wanted than I did! He got me exactly what I wanted - a new Mazda that was fun and sporty with a good monthly payment. I love my new Mazda 3. The technology changes in 3 years is amazing! I love that when I sync my phone - which is very easy - ALL of my contacts are there. I dont have to manually add numbers in. That is the coolest feature! The improvements with the skyactive are also very noticeable and appreciated. It has more power on acceleration and drives great. The titanium flash mica is such a great color. I just love everything about this car. Barry made the experience fun and easy. I cannot thank him enough. I will recommend him and Mazda to all of my friends and family. Thank you, Barry, for all of your help! Also, a big thank you to Jake in Finance for making that part of the transaction quick and painless!

To
Review №86

After checking out various car brands, we decided to buy a Mazda CX5. We found Huntington Beach Mazda a very efficient, professional, and pleasant experience. Our Sales Agent Joe Rosales was thorough and cordial covering the various points of information about the car. He answered our questions in such a way that made us feel comfortable asking him. I would not hesitate to refer friends to this dealership and to Joe Rosales.

We
Review №87

The staff is very friendly and the site is very clean. I have purchased two new Mazda 3s from them. They were able to get me a lowered interest rate and I really appreciate that.

Ke
Review №88

1/17: Edited my review! They cleared things up with me and they even fit me in to fix my car sooner! Shout out to Chris who reached out and helped me 🤙been trying to get my Mazda serviced for the past 4 months and they keep telling me everything is backordered Everytime I walk in. They never want to get my info down to contact or anything. It seems like theyre waiting for my warranty to expire. Terrible customer service

de
Review №89

We are just beginning our new car search and Tyson there was a great help to us and all of our questions.

Mi
Review №90

Very hesitant as a first time buyer, but Robert made the experience very easy and hassle free! He even went out of his way to pick up the Mazda Cx-3 in the color I preferred from a dealership about 30 miles away. I never felt pressured into anything and would absolutely recommend this dealership to friends and family!I can not say thank you enough!!

Te
Review №91

I called to schedule maintenance on my Mazda and was taken that same day. I arrived on time and was taken care of right away. The staff is very friendly, with a relaxed atmosphere and the waiting area was also very comfortable. Before I knew it I was in and out and ready to go. Thanks Mazda!

Ma
Review №92

I went to Huntington Beach Mazda and Eric greeted us in a very professional way. We knew what we wanted so he took us straight to the car. After we took the car for a drive, we sat in the showroom and made the deal very simple and easy. We spend 45mns to buy the car. It was wonderful with no hassle. All the staff was very nice and very helpful. I will recommend this place.

Ad
Review №93

I really appreciate the time Berry took during our test drive to point out all the great features of the Mazda3 i and s Touring and Grand Touring. He had the good judgement and quick thinking to ask the right questions and present the best options. He was also very friendly, courteous, professional & respectful, but never pushy or misleading. I know Ill be very happy with this car for a very long time to come. I had a wonderful time shopping for a car this week and Im extremely satisfied with what I got, with the sales team at this dealer and with Mazda in general. Mazda is making really amazing cars and I love the direction the company is going in.

Sh
Review №94

I had the most awesome experience there. Robert was so nice and so patient. He made my car buying experience wonderful. I would highly recommend.

Ev
Review №95

Ive gotten service here several times. Theyre a pleasure to work with and have tried to save me money wherever possible, specifically if I have special requests. They also have a nice waiting room.

Is
Review №96

The customer service and level of care for your car is superb! They offer local shuttle service to and from work while your car is getting serviced. The complimentary car washes and coffee are a great bonus!

Ma
Review №97

Greg is a great sales guy, he wasnt high pressure. He was very helpful and knew a lot about the cars I was interested in. I actually learned some things about sky active engines that I didnt know. Will buy from Greg of I decide to get a Mazda.

Ja
Review №98

Barry knows Mazda products well. The cars are amazing. I have owned many high end cars and my Mazda3 is just magnificent! Since I dont like to sit at dealerships all day, I did a lot of pre work and got the price before I went in....(I had already went in for the test drive a few months back). Checked true car and got even lower. I brought my dog in both times and he was treated very well by all. They bend over backwards to help, assist, explain and support. This is a great dealership with good training and professionalism and best prices to boot! Recommend highly! I contacted South Bay and Browning....was unimpressed!

Ni
Review №99

I recently decided to buy the Mazda 3 2015 hatchback that Ive been leasing, and the experience of doing so was nice and easy. The staff here are supportive, friendly, and professional. I want to also give a shout-out to Robert Chong - who has worked with me throughout the entire process. For any and all of your needs for a Mazda, Robert and the team here are some of the best to do it.

Sp
Review №100

This dealership is honest. As honest as a car dealership can be. Most dealers are crooks.

Information
100 Photos
100 Comments
4.5 Rating
  • Address:16800 Beach Blvd, Huntington Beach, CA 92647, United States
  • Site:https://www.huntingtonbeachmazda.com/?utm_source=google&utm_medium=organic&utm_campaign=google_my_business
  • Phone:+1 562-855-0456
Categories
  • Mazda dealer
  • Car dealer
  • Car finance and loan company
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:9AM–8PM
  • Tuesday:10AM–7PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–8PM
  • Sunday:9AM–8PM
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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