Love Love this place, me and my family keep coming back getting our cars here love my KIA. They go out of their way to help you to make sure you get the car you want, just like me every time. This time Serbie was my salesperson and he was Awesome 😎🚙 Thank You 😊

Got a great deal on the car I wanted. Got a respectable trade-in offer. Got the correct dealership fees and no hidden fees, no sleazy businesses. Got a great Salesman (Geo, thank you sir!) that help out with the whole process was very professional and knowledgeable. After a few months of car research (visited over 14 dealership) this one was the only dealership that Did Not tagged on scam fees, great price below market and I was out of there in just over 2 hours. Highly recommend even if you have a long drive, it will be worth it!

Go to Reggie! Very good manager! And best price then in LA area.

Sales department is decent, but the service department is absolutely horrendous. Took us 5 weeks to get a part for a vehicle we bought the month prior and no one ever called us with updates. We ended up having to call corporate to finally get an answer on the part and it was there the next day. They give you the run around, put you on hold for extended periods and then say the parts back ordered. The service manager, Mina is full of excuses, and blames staffing problems rather trying to resolve issues. He’s rude and you can tell the other employees are fed up with him. 4 hours for an oil change. Will not be returning to this disaster of a service department.

Anthony made the sale experience here amazing! Same with the rest of the staff. Alex in financing was also super helpful. 10 out of 10 would recommend to a friend. Plus just love the new car.

I recently bought a Kia Forte here. Great car! The employees here were super nice! Max and Dean up front and Alex in financing were all super helpful and answered all my questions. They gave me a good deal on my trade-in too. I was totally satisfied with this dealer and would recommend it to anyone who wants a new car!

So I made an appointment online to go see and test drive the new carnaval manager Antonio came out to tell me they do not have the car in their lot, car is in a different lot and in order for him to bring he needed to ran numbers for me before to see if I qualify!!!! WTH!!! I made an appointment they knew I was coming the car should have been at their lot already for me but again this dealer has HORRIBLE Customer Service they don’t take care of their customers cause if they did he should have not come out and from the beginning tell me he needed to ran numbers 1st 👎🏼

Bought a car here today from Tim who was very helpful and went out of his way to make sure we got exactly what we were looking for and once we found the right car he again went through what the car had to offer. Next was the finance dept which we were prepared for since Tim told us in detail what to expect. The finance guy was great as well and the whole process once we choose a car took less than an hour. Our new car wouldnt be ready for a couple of days and Tim told us to pick any car on the lot to use for two days and we choose a Mercedes. Tim will deliver our new car to our home on Friday himself at which time we will thank him for making a potentially stressful experience one of enjoyment, laughter and stress free. I cant say enough about Car Pros Kia of Huntington Beach. Thank you everyone.

Very kindly staff specially Din , I got my Kia Seltos almost $4k less than what I had in Kia Irvine.The only thing I can recommend to management to have a coffee machine available for customer as they spend almost 2 or 3 hours to buy or lease the car 😁

Edited original post to say I appreciated Tom the manager helping my situation. We purchased a used RAV4 which had a faulty tire sensor, so they told us to come back during the week and they would fix it in thirty minutes. When I came back, they couldnt take my car for a long time and I started freaking out because I had a 40 minute drive to get back home to my baby before her bottles ran out. Tom got me a rental car so I could go home, since other issues appeared after the tire sensor was fixed and no one knew how long it could take to resolve. It was resolved the next day and I returned to collect the car, no cost to myself. I really appreciated this workaround.I docked one star for the lack of customer service behind the front desk. When I was waiting, they didnt acknowledge me until I got teary and asked for the manager (because I didnt know how long I had to wait for the car when my baby was as home.)Other than that, we got a great car at a great price, which we found on Carfax and came to test drive before purchasing.

If you go to Car Pros KIA Hunting Beach, ASK FOR AMIN!I recently moved to Orange County and Amin was my car fairy godfather! I was so stressed about this process and he made it super easy to understand, especially since I was a first-time car buyer.He listened to my needs so well and found me a car that was a great fit for my lifestyle and my budget. It was as if I was car shopping with my own dad. He went above and beyond to make sure I was taken care of throughout every step of the process and even after my purchase. There was no fluff, no surprises - very transparent throughout it all.I really cant thank the fellas at Car Pros enough! They are such kind people, that I would swing by if I was in the area just to say hello.

Do not bother coming here. Most vehicles are marked up $10-15K above MSRP and per salesman I spoke with, he doesnt care to help me whether I have cash or financing in had because either way he will get his money. To me sounds like a horrible type of dealership who only cares about money not trying to help sell a customer a car.

My only complaint is that they NEVER answer the phones in the service department. Last time I needed a service appt., I had to drive there in order to schedule an appointment for a later date. That is totally unacceptable. I have complained about this problem but nothing changes. They stated they are so busy they cant get to the phones.I cant schedule on line because my boyfriend and I each have a KIA and the system they use cant distinguish which car Im scheduling for. So, please get a dedicated person to handle the service calls.

Maintenance department is horrible . They have 4 people doing service and according to one of their employees they schedule an appointment every 5 minutes. I understand that they have a lot of other appointments and that customers have to wait but having them wait 4+ hours is simply ridiculous and inconsiderate of peoples time.

Was hesitant to come here but I scheduled a test drive for a Soul online. Sergio greeted me and was very patient with me and all my questions. I test drove two different Souls but they didnt have the color I wanted. Sergio searched for the Mars Orange one I wanted and found one in Moreno Valley, he got my financing approved quickly and for the monthly amount I was comfortable with. He then turned me over to Mario in financing and off he went to go pick up the car in Moreno valley!! Mario was very nice to work with, he was quick and had answers for all my questions and we finished the paperwork quickly and i went home. Sergio delivered the car to my house at 10pn and still took time to go over features with me! I was very impressed with the service I received here and Sergio and Mario were icing on the cake!! I love my new Kia Soul!! Thank you Sergio and Mario!

Had the best experience buying my first car off the lot here. Anthony and the manager Michael had excellent customer experience, they made car buying great. Patient and willing to answer any questions I had. Very pleased to have worked with them on getting a new car.

Five star experience all the way. I brought my car in for the 30,000 mile service and was completely satisfied. Jose helped me to register the car and was very helpful and kind in answering all my questions.

I took my car in to fix the alarm. Mina was so helpful and very friendly. Great service

I would strongly suggest not coming here to purchase or lease a vehicle. When you need assistance with your vehicle staff gives you the run around and are not interested in providing quality customer service only in trying to get a sale. You should never have to call 4+ times and talk to 5+ people to get information on how to return your leased vehicle. Very unprofessional and dissapointing. Also when speaking to someone there the man rudely insisted I could only return my leased vehicle M to F when they are open 7 days a week even though I expressed I work M to F 8 to 5 and live an hour away. 5 people later and supposedly I can return it this Sunday. Which leads me to believe there are no set rules just employees that may or may not want to assist you.

I feel I was promised a good deal by Amin but was given a over priced contact and nothing of what I agreed to with Amin. Bait and switch - slight of hand deal. My contact got padded with extras I am sure I didn’t need. It all just got out in and rushed over as standard practice.

Best experience Ive had when it comes to buying a car, Anthony was helpful and patient with all my questions and with my short temper. His manager Michael was so cool when my girlfriend came to see the car I told her how cool they were. That she ended up trading her car and leaving with me in New cars. Thanks Michael and Anthony.

Serbie went ABOVE and BEYOND!!! It was such a positive experience. He was very thorough and helpful throughout the entire process. I never felt rushed and was able to ask so many questions. It was such a good experience my husband bought a stronger a few days later.

My experience at Car Pros was amazing! I worked with Max and he was great. He gave me a detailed explanation and demonstration on all of the features of the car and was helpful in discussing financing and answering any questions I might have had. The buying process was easy and smooth. If you’re looking for an experience that is no hassle and no pressure I definitely recommend car pros Kia specifically with Max!

I want to give a huge shout out to Mario and Serbando for being super helpful. Made the whole experience feel very welcoming. Made my first time experience in buying a new car go very smooth. Answered all my questions and taught me how to use some features in my new car. I suggest asking for them if you’re looking for a car or even if you have any questions. Very great customer service skills. 👏🏽👏🏽 Recommended!

Do yourself a favor and do not buy a bicycle, let alone a car from this place. Theyre rude and greedy. Having bought multiple cars from them, they treated me like trash when I came to try to lease a new car. Loyalty means nothing to them. I truly regret the referrals I made for them in the past. NEVER EVER AGAIN!. I would rather throw my money in the ocean before I give this place another dollar.

Bought my first car with the help of Serbie. Best experience. He made it so fast and easy. Great deal for a great car. highly recommend

Was looking for a larger car for our growing family. Saw the Kia Telluride and immediately fell in love with it. Called around multiple places to see what offers they had. We called Kia at Huntington Beach and talked to Serbando(Serbie) over the phone gave him all of the information that they needed to run while we got to the dealership. Once we got there everything remained the same as they quoted us on the phone. They treated us like family even though it was so late at night. Made us feel comfortable the whole time we were there. Serbando was extremely friendly and caring. Alejandro(Alex) their finance consultant really helped us through the paperwork and made the process really simple. He made us feel like family and we really appreciate everything they they did for us. Excellent Tier 1 Service. Would definitely recommend going there. I know we will definitely make another trip here in the future.

Service centers online appointment needs to be fixed. I creat am appointment and then show up they say its not there. Theyre nice people but that is really annoying especially when I called same day to verify my appointment before showing up only to be told that my appointment there

Ive never had a sales person be so rude to me in my life, this man literally snatched the estimate paper out of my hands. As a long term Kia owner, and return leaser I expected MUCH better. I do not recommend going here.

Had a great experience buying from Amin at Car Pros. He was upfront on the pricing, had the car I wanted and everything was ready to go when I arrived. They didn’t try to sell me more items or anything other than what we had already agreed on. They even let me come back a few days later and gave me a discount on an accessory that I wanted.

From start to finish was 2 hours! Got the car I need at the deal that was fair, with no extra haggling or finance add-ons. Whole team was great.UPDATE 8/18: Due bill to finish services has been a real problem to complete. Service manager did not reply to email with copy of bill, even though on day of sale he acknowledged the problem and said it should be done in a week. Have never received a phone call. It’s a scratch on a windshield that happened during delivery and should be done by now. Will post update when (or if) situation is resolved

Dirty waiting room and my car was ready finish from service and they never alerted me. I had to go to the service counter and ask.

I saw TV ads on the local news from this dealership. The 24 month lease offer was a 2021 Niro EV for $2899 down and $149/mo. plus tax, registration, license. I initially was emailing and asked for VINs for vehicles that would be part of this offer. I wasnt provided any VINs but told by the sales rep that they did have vehicles for that offer. So my wife and I drove to the dealership. Turns out they didnt have anything except a top of the line model. For $2900 down, the monthly payment would be $384 and it would be a 36/mo lease. The rep said she didnt know what ad I was talking about but even if they had the base model, it would still be much more. Id be forced to buy mud flaps (yes, because SoCal has so much mud!), a pulse light so cars behind you notice when you hit the brakes, and locks for the wheels (these are not wheels anyone would steal), and all for the low, low price of ....$1495! Dont waste your time here.

Few cars on lot, dealer mark up outrageous!looked for salesman, no one came out. Dealer mark up 5k to 15k over msrp, they think its a sellers market, no customer service.

I came in for a 2020 Kia Sportage based on a phone call I had with a rep, but it was sold right before I got there. Fortunately, our rep Liam helped us get a 2021 Sportage for an amazing deal and communicated with us throughout the entire deal. Could have been quicker bringing us back for paperwork and credit checks, as we waiting almost 3 hours just to finish the process, and I still have three dings on my credit report for unnecessary checks with 3 agencies, but I was able to drive home in my new vehicle that night, even after showing up around 4PM.

Where to begin. I dropped my 2010 Kia forte off on Tuesday for the regular scheduled 120 thousand mile maintenance. A day later later well a day and a half to be exact but the timer is still running as I write this. I did not receive a phone call when my vehicle was done. Eventually leaving me no choice yet to go to the dealership and claim my vehicle. After sadly paying the thousand dollars for labor and parts. I then had to wait upwards of 40 minutes before anyone could find my car. Overall not a great customer experience I would not recommend to bring your car here I would gladly recommend a reputable mechanic prior to ever Coming to this dealership for service. This dealership only reiterates the bad taste in your mouth and the over expensive bill that you will receive from most dealers. I will say they do have one solid employee in Cooper in the service dept. He was friendly helpful understanding. Overall great for Kia to keep him employed

Tania and Milton were amazing. Answered all my questions and got me my dream car.

One of the best car buying experiences EVER! Great deals and great people! Boa, Dean, and Max are the BEST! Would recommend to anyone interested in buying a car!

Not once but twice was I lied to by Milton their sales manager.... had to come back multiple times due to the deal taking so long but I made no fussDuring our talks we agreed on the last payment being taken care of on the old lease and first oil change for free on the new carCar payment was never taken care of and Milton ignored me for weeks. Ended up paying it myself to prevent collections... no apology from Milton, just 400 down the drainFinally call today to have my first oil change done and we have not record of that, no one I dont remember doing anything like thatBought multiple cars through Milton over the years ad considered him a friend but 2 massive lies in this deal has just lost my business forever.If you do business here, GET IT IN WRITING

I recently purchased a new car from Nate at Car Pros and could not be happier with the entire process! Nate was great from the moment we walked in and he helped us get the car we really wanted at the price we had in mind. Everything went so quick and smooth that we were able to drive away in our new car that day all while keeping a newborn happy. Thank you Nate and Car Pros!

I went in to check out the Kia Stinger GT2. I had initially emailed the sales rep named Tania who was very attentive and friendly, you can tell she strives for customer service in comparison to other salespeople. Upon arrival I saw that they were short staffed. The situation is understandable and the rep named Tania was busy with another customer. I was then assisted by another salesperson whos name is Mike if my memory serves me right. I was allowed to test drive the Stinger solo and I did in fact really enjoy the ride.I wanted to talk numbers but Mike was busy with other customers and said if I didnt want to negotiate I can just leave. I persisted and asked to see some numbers even though I had not yet received an appraisal from CarMax for my trade-in. The offer they gave me for my trade-in was pitiful to say the least. I said I would return some other day with a final number from CarMax and we can talk from there but they insisted we try to make a deal. I said sure lets see what you have to offer and we ran some quick numbers.When I said I wanted to lease the question was ignored and it seemed that they wanted me to finance it instead. Here is where the hilarious part comes in though. The finance person I spoke to didnt want to honor the MSRP of $53,280 or even answer my question about any current lease offers. Instead he told me with a straight face that the price was a firm 80k due to markup. What a joke, who in their right mind is going to purchase a Kia for 80K?! A truly insane markup. Everything soured from there on and it was time to walk.Do yourself a favor and avoid this dealership at all costs, there are better Kia dealerships out there that honor MSRP or start negotiating at MSRP. Dont fall for their insane joke markups and do your research on the true sticker prices of these vehicles before you start looking.

I put in an inquiry on the Internet about a 2021 Kia Soul GT. I was immediately contacted by Max from Car Pros Kia in Huntington Beach, CA. We set an appointment for the next morning for me to test drive the car at 10:00. Max was prompt and even came in early to the dealership to accommodate my schedule. He took me for a test drive and showed me all of the features on the car and took the time to answer all of my questions. He was knowledgeable and very thorough.I instantly fell in love with the car and Max was able to get me the price I asked for with no haggling back and forth. After I purchased the car I had a few questions and Max was very accommodating and helpful and returned my calls promptly. I needed the mud guards on my car to be installed which inadvertently were overlooked when I purchased the car. Max saw to it that the issue was resolved immediately with little to no wait time for me at the dealership.If you’re in the market for a vehicle, Max is your guy. He’s not your “typical” kind of car salesman. I never felt pressured or rushed and he went out of his way to make my car buying experience very positive.

Mike Abdelnour helped us to the process of getting our new car and he was amazing! The General Sales Manager (Bao Tran) was really helpful as well.

I shopped on line through Car Pros, received a quote, made an appointment for aft work, drove all the way to HB to have the worse car buying experience ever! First the salesman we had an appointment with pawned us off to another salesman (he took another customer just before our appointment time, even thou I text him we were on our way) the next sales man told us all the cars went up $5000.00 because car parts were short, and I said, since yesterday, needless to say we left and purchased a Kia at Cerritos Kia a great experience over there! To make matters worse they have continued to call email and text about coming in to buy a car! Their sales manager clearly doesnt know his lot and the customers who have been mistreated, even though I told his that after each email text etc even after opting out of all these communications. ? Then why give a bogus quote?) He then had us test drive a dirty car from the back and then pawned us off to another salesman to work the numbers he didnt have a clue, but also insured

Great place to buy a car. No hassle purchase easy negotiation on price. Told my sales guy Frank, the car and the price I was willing to pay for the vehicle. He reduced the price of the car to the price I requested in no time. Paid for the car no problem and that was it. I highly recommend Frank if you are looking for a car.

Mario and Serbando of Car Pros KIA Huntington Beach are the DREAM TEAM!! If you’re looking at getting a KIA and want an unbeatable deal and excellent service, make sure you contact them and ask for Mario and Serbie. Not only will they help you find the absolute best deal probably anywhere but will walk you through every step most helpfully. They both did the most to help me when I needed it and I am forever grateful! I’d definitely recommend them again any day! Thanks guys! I love my new Niro!!

Max was very helpful great attitude and a pleasure to work with. Will be back again 👍

Michael and Liam were great! They helped me get the car of my dreams even with my less than perfect credit!! They really go above and beyond for their customers. I can’t recommend them enough! Please, if you’re thinking about buying a car go here. They will try their hardest for you and will make sure you’re happy throughout the whole process. When I am ready to purchase another car I will definitely be going here. Thank you Michael and Liam for your hard work!! You’ve gained a customer for life 🙂

New car dealer. Study up before you go!

Frank Vallejo treats you like family! He is a can-do kind of person that goes out of his way to help you. Ive purchased 3 cars from Frank so far, and as long as he stays in the business, he has my loyalty as a return customer! Thank you Frank, Milton, Mario, and the rest of the Huntington Beach Car Pros KIA team for upgrading my family into a Sorento!

Got my car almost 10 years ago over there.. every single service was made at Kia HB besides on time I had engine problems and have to leave the car in LA , utill they could take my money no problem service was great now I have another engine problems and because the car still on warranty nobody call me back. Mina is the service manager I think called couple times left him a msg and nothing week and half later and no phone call.. really disappointed

The most disappointing experience. Bait and switch sales people, wouldnt listen, up sold car. Unwound deal, lied about it and cashed check! Now real mess. Buyer beware RUN TO OTHER DEALER!!!

The sales portion of buying my new Kia Niro EV was actually good- Tania was very helpful and tried hard to take care of me. However, at the very end of the deal, AFTER I had purchased and insured the vehicle and was about to drive away in my new ALL-ELECTRIC vehicle, Milton Kahn very casually and unapologetically informed me that there was no charger available for my car. MY COMPLETELY ELECTRIC CAR. He said he would order one for me and that it would arrive in a week or two with a wave of his hand to show that it was not important at all. When I told him that I was going out of town in a couple of days and that I really needed a charger, he responded by telling me that the charger had been stolen. No offer to go to another dealership and get me one, or even to have the one hes ordering delivered to me. I emailed Bao Tran about it last week and still have not heard back. Im not impressed with the service. I feel bad for Tania because she has been trying so hard to have it be a good experience, but the people around her are not helping at all. Also, even though the website says 7-Day No-Hassle Return Policy, the finance guy told me there are no returns- he said its not a Ross where you can just return the shirt if it doesnt fit. Overall some seriously shady and rude behavior. I would not recommend this dealership.

Kia Sales took advantage of me. I came in to have them look.at my 2017 that had been in an accident. The talked me into leasing a 2019 Kia SoulEV. I was recovering from Cancer and suffering from depression. I am a senior citizen I came in alone. The payment was twice the amount of my 2017 Kia. I asked for help they convinced me to purchase the car. At the time I was not informed that they were combined old loan with new loan. My payments went to 1000. I was too ashamed to tell my family. When I did I wrote the President of Kia. Everyone was very negative and shared that it was nothing they could do. I will never ever buy another car from this dealership. They took advantage of my me due to my age gender and race. I suffer from depression and also fell and had to have my Achilles Tendon reconstructed. These heartless people didnt care. Last week I called them and surrendered the car. Unscrupulous business office dealership and owner, Mr. Bao. I believe in Karma. I predict this dealership will no longer exist in a few years from now. I am 70 years old 68 when I fell under the oldest trick in the book. Bait and switch. By the way according to carfax this dealership still has my 2017 Kia in use. They told me the damage was so severe it was a good thing I brought it in. Dont use this dealership. Go to Kia in Glendale. They were trying to help me. However I simply had no more fight left.

For top notch customer service please go see Mr.Amin! Nothing but a class act with Amin!

I wasnt looking forward to all the b.s that comes with buying a new car from a dealership, but my experience could not have been better. From the moment I spoke with Serbie on the phone, I knew I was in good hands. His willingness to help me and most importantly, his honesty is completely genuine. He is a man of integrity and I couldnt be happier with my experience. Thank You!

I was searching for a car for my daughter for several months. I found a really good online deal so I spoke to Liam and I came into the dealership. The car I wanted was sold but Michael was able to get me a similar deal. I was very grateful for both Liam and Michael for helping get my daughter the car she wanted. They were both very nice and helpful and I felt like there was no pressure in trying to force me to buy something like other dealerships. I really love how this dealership takes care of their customer. Ive been to other Kia dealerships this one is the best one Ive been to.

Serbie is the best! He got me the best deal on leasing the new 2022 stinger. Absolutely love the car, and Serbie made it possible to get me in one. He is super accessible and I basically just had to just come in to sign the papers to get the car! ask for Serbie. You won’t be disappointed!

I assisted my mother in finding a car that was suitable for her. She had a few items on her must-have list. We went to Car Pros Kia in Huntington Beach and met with Frank Vallejo. He was very helpful in assisting us to find a car that was suitable for my mother. He was able to meet moms budget and through several days was in communication with me in answering questions and setting up an appointment to come in and purchase the vehicle. We met with Luis in sales and Alex in finance who were also very professional and kind as well. All 3 of the gentleman got the sale and paperwork done with my parents and they are happy with their purchase and the 3 guys. Ill be returning when its time to purchase a new car for myself. I recommend Kia of HB.

Hands down the best dealership I’ve ever been to. Everyone was so helpful and accommodating. I had the pleasure of doing business with Nate and he was very informative about the car I wanted to buy. I never felt pressured to get the car. For every question I had, he gave me all the answers. He even got me lunch as I was waiting for everything to be finalized. He was such a gem! Such a great dealership with very dedicated workers! I have told my friends and family about this place.

My cousin and I got a car there, great Service everyone was great, Sam was our Salesman, I actually give him 10 *!!

We contacted Liam Kennedy to lease a new Niro EV. A relative had recommended him unconditionally. We had a great experience. Liam was wonderful, knowledgeable, kind, supportive and helpful. His manager, Dean, was also very helpful and kind. We were able to handle the entire transaction remotely, and Liam personally delivered our new car to our house.In fact, Liam placed a total of four Niro EVs with our family, three of them in less than one week!We are very pleased with our lease, our new Niro EV, with Liam, and with Car Pros KIA of Huntington Beach!

My second visit to the Parts Department was as the first, professional, courteous, and prompt. Discount KIA Parts/Car Pros KIA Huntington Beach has the best parts department, website is as good as it gets, ordering, processing, and pick-up (local only option) in a most timely manner at competitive prices.

My Salesman Kevin was great, I still chat with him if I have questions about my new Kia K5.

Max was super helpful. He was able to help me through text, email and phone calls to find the car we wanted. Then the rest of team helped us get in and out of the dealership in under hour with our new car.

I called most of the KIA dealers in Southern California shopping for a 2022 Stinger GT RWD. Save yourself the headache and just call these guys and ask for Serbie. Unlike most KIA dealers, he didnt hesitate to offer me a competitive quote within minutes and even texted me all the numbers for my review. I accepted the deal, completed all the credit info online and he set up an Appt. with finance. When I arrived at the dealer the car was washed and fueled, ready for inspection. After a quick test drive I was in Finance where all the numbers were loaded and ready to go. Honestly, I dont think anyone could expect a better experience than what I received. Thank you Serbie and Car Pros KIA. Excellent job!!!

Thank you Ed for helping us buying the Sorento we loved. Very welcoming environment and amazing customer service.

This review is only in regard to the service center. I brought my Kia Soul that was broken into early Friday morning. I needed to replace the back, driver side window that had been shattered. I talked to Cooper who was helpful and let me know they needed to order the window and it would be 2 days. Cooper let me know that Kia doesnt do the work themselves they use a 3rd party but if I wanted it done it would be $355 dollars no problem. I contacted the glass person Kia suggested and they were really helpful but couldnt do the work until May 29th. I called Kia and got Mina on the phone, Cooper was busy and Mina could help me.. Mina said he could order the glass and needed payment up front, $ 488 dollar, huh? Why did the cost go up over $100 dollars? They need to use a special tool. This is what I was told? They needed to clean it out and a special tool is needed? I drive a Kia, I chose Kia out of all the car manufacturers and dealers and this is how they reward loyalty.

Frank Vallejo has helped my family in the past. Before today I had bought my car, my sister bought a car and so did my mom. Today he helped my girlfriends sister get a new Kia Forte 2020. He treats us like family and makes it so simple to understand what is going on. He even goes out of his way to break down how we can better our financial future. I always recommend anyone looking for a car to go to him. Thank you so much!

Couldnt have asked for a better car-buying experience! Serbando and Dean were great to work with, and my husband and I never felt pressure from them...especially Serbando! He was so helpful - you wont meet a more down-to-earth salesman. Thank you for getting us the car of our dreams!

Andrew Le,The best customer service you can ask for! Extremely friendly and knows exactly what he is doing!We are very pleased and will definitely be returning and referring friends over here!Thanks again Andrew! Keep up the hard work!

These guys are not friendly at all and I am so offended from their false advertising that I may file a claim with the better business bureau. Online they had a special that you could get a $100 gift card for test driving a car. It was a bait and switch and the obese older bald guy that was helping me didnt seem to care and demanded I buy a car on the spot without a test drive. Talk about a waste of time for a cash buyer like myself.

The CAR PROS KIA team are the most professional and helpful dealer staff Ive ever come across, Luis, Dean, and Alex who coordinated the sale for the lease of our KIA FORTE from the dealer; were absolutely kind, honest, determined, and above all professional in providing the best service in assisting us in getting in a new car. Truly, you guys deserve a 10 out of 10 in both Customer Service and overall the experience satisfaction!Overall the staff, was very responsive and knowledgeable, which made our purchase a breeze!! We were in and out in no time!!

We had the pleasure to work with Serbie! He was very attentive and straightforward with everything. We had a clear idea of what we wanted and what we wanted to pay. He listened to everything we said and got right to work. Our initial visit did not have the color and model we wanted, however Serbie assured us that he would put a hold on the model we wanted once it arrived. Within a few days he contacted us and walked us through the paperwork. Everything was simple and quick. The next weekend we made the trip to beautiful Huntington Beach and completed a satisfying, haggle free, comfortable purchasing process! Finance was awesome with no pressure and they had us on our way out to our freshly washed Sorento with a full tank of gas! Serbie walked us through all the bells and whistles and had enough time to snap a sweet pic for us to brag about! We highly recommend Serbie and Kia of Huntington Beach! 5 stars all day long, please make a trip to see Serbie and their awesome staff! You will not be disappointed!

Anthony & Michael were very helpful and were able to get me a deal that I could not resist. They really took care of me and followed up through the whole process. I appreciate what Car Pros was able to do for me, thank you!

I bout a car 12/30 it had a defect/damage. We found out right before we left.We decide to leave the car and have them fix it. I call next day to confirm, have trouble reaching them. After 3 tries I get thru and I tell them i want to cancel the agreement and ask for my deposit back. They say its too late and cant give back the check or write a check.Anyways, long story short, I call many times and talk to many people. Sometimes I leave a message sometimes they hang up on me.In the end they write a check on January 11 and send it on January 15th. I get the check on January 22. Finally I get my deposit back.Finally its over. Its been frustrating and stressful wondering if I was getting scammed. But at least its over.Alma has been upfront and I appreciate it but she disappeared on me and I end up dealing with Gina in the end. I cant say the service i got was first class but at least they kept their word and sent me the money back

Just got my Kia K5 here and i super love this car. Sam and Alex were really kind and attentive. I would definitely come back for my dad’s car for next year. again, love the design of K5 and it looks sharp!

I have to give props to his car dealer!I walked in knowing the car I wanted after some online research and walked out happy!Mina was an excellent salesmen and worked with me during the entire process, explaining every step of the process. I would highly recommend coming in to take a look if youre even considering buying a car, and ask for Mina!A great location with good people who work with you and are transparent! You can make a deal knowing they arent hurting either!

My salesman Luis was really nice. Ive had some bad experiences before where they ran my credit without my consent. So even with me being a bit difficult he was super polite and explained everything. Everyone was really friendly. The car was really well priced. I did a trade in and I am happy with my new car. Thanks guys!

Wonderful, warm, quick, courteous, honest and willing to work with the customer. Kia has a great thing going. Frank V. helped us, he went above and beyond in serving us. He kept his promises, we are blessed with a new lease as our other lease ended!

Parts department is great, service department needs some help

We had great experience with Luis and Dean at Car Pros Kia of Huntington Beach. They are very nice, kind and professional. We had great deal and customer service. I definitely recommend them. Thanks, Luis and Dean!!

Kia pro of Huntington Beach are very very bad people and apart they steal you, do not come here. for the transmission service in my car and the brake oil they were charging me 399 when in another Kia dealer they charge me $ 299.. 👎👎👎😡🤬

Experience this time around was ok. I had hoped to walk out with a sportage but after tossing and turning Im glad I didnt. Kia models are great and stylish but over the years price has increased.I didnt go with a kia this time around for credit reasons and wasnt wowed with their vehicles. I had my eye on the sportage but after driving it I was deflated. Staff is helpful however I feel they always pushed me for new cars considering I asked to see their pre-owned vehicles also. After 3 hours I decided to leave to another appointment at other dealerships and glad I did.Overall, please do come check their inventory as its bigger than Garden Grove and Irvine combined. I was satisfied with all kia cars I owned.

I made an appointment to get my passenger power seating fixed and I show up and one of the workers tells me that they didnt see that on the notes. He said they had me down for an oil change which I had done over a month ago. He said I would need to come back during the week as they have no certified techs on weekends. Waste of my time and gas.

The service was amazing, they are considerate and really work on getting you the best deal. Sergio is the best sales dude ever!

The car for overprize They were nice at all back like I was doing them a favour never go back there

Our sales rep was great to work with, Nathan explained our options throughly. He took the time to let us think over the options so we did not feel pushed to make quick decisions. Once the deal was complete he was also took the time to answer questions about the car features. Great experience overall.We also like to say thank you to the finance team as well. They worked through our unique situation quickly and solved the issues quickly.

I rarely leave reviews but it’s been awhile since I’ve received really good customer service! I had a lot of questions and lack of knowledge to buying my first car, so I kind of needed clarification for how the process works! Reggie Itson was able to walk me through everything. He was so kind, patient and never made me feel like any of my questions were stupid. That’s 5 star customer service, willing to put in the time and leaving a lasting impression. Thanks again!

Good customer service, ask for Mike .Went to return my leased optima so smooth process . Very helpful mike and frank

Mike and Mario were great!Mike is a straight shooter who works fast and is always looking out for your best interests!

If you want a great, straightforward deal go and see Amin at Car Pros Kia.We had such a bad experience at the Irvine Kia dealership that we almost gave up on our dream car, a Kia Sorento Hybrid. Fortunately, we made one last attempt and contacted Car Pros. We talked to Armin over the phone and he quoted us a killer deal and promised us no surprise mandatory add-ons and other rip offs. In contrast to the Irvine dealership he stuck to his word.When we arrived at the dealership we were promptly greeted by his assistant Nate, a genuinely nice and personable guy. Everything ran very smoothly and as agreed on beforehand. Armin even gave us a better than expected deal on the interest rate.Alex, at finance, was very pleasant and professional.They detailed and filled up the car for us and Brandon did a fantastic job explaining all the features before we drove off.We highly recommend Amin and his entire team at Car Pros Kia in Huntington Beach. We had a 5 Star experience start to finish.

Thank You Ant!A1 Customer Service, I appreciate everything he was able to do for me and guide me with the whole vehicle purchase situation. Very helpful and would recommend to a family or friend!

The Car Pros Kia team is absolutely customer service driven and helpful as EVER!! Mina EXCEEDED my expectations with what my car needed! Hands down gave 10 out of 10 service; I will forever and always be giving them my service! Not only was Mina polite, personable, accommodating , and understanding he is the definition of a professional that went above and beyond.

This was the quickest and easiest car buying (well, leasing) experience Ive ever had. Salesman Jayed had me in and out of there in an hour. Everything was exactly as we had discussed, everyone was super friendly and accommodating. Highly recommend coming here for you next car!!

If you think negotiating over the phone and looking at the dealership website to get all fees and real price is not possible you would be wrong. After calling more than a dozen dealerships and trying to get a price over the phone (especially with a COVID shopping difficulties) I finally got to speak to Serbando after I found red 2019 Kia Sorento on their website. We agreed on the price within 10 minutes and asked him to check if the car is actually on their lot since I dont want to drive 50 miles to find out that it isnt. He called me back and confirmed that it is. I told him to start with the paperwork and Id be there within 1 hour.I finalized the deal with very pleasant Alejandro in finance and while waiting for my car to be detailed I found out that Serbando is a big Denver Nuggets fan like myself. He even showed me his photos with Murray and Jokic :)This a very modern dealership and I highly recommend them. I was amazed when I got Serbandos business card to see his job title Internet Sales Specialist when most dealers wont even give you a price over the phone

I just spent 9.5 hrs. at the Kia dealer! Thanks Wendy Rodriguez, for making this marathon session not only bearable, but a pleasant experience. Our Kia Optima EX is perfect for the So Cal life.

Amin was incredibly helpful, efficient and made this the best car experience Ive ever had!

HB Kia sells great cars. We bought a 2020 Niro EV Premium fully loaded in late December. Got a great deal for which we are grateful and happy. However, our experience with the Service department, accounting and just generally trying to get anyone to answer a phone has been one of the worst experiences we have had with a car dealership. No one seems to be home whenever we call(except sales). No one seems to care one way or the other about whether I am getting my questions answered. Sell a car and leave it at that -- youre on your own from that point on. I might buy a car from them again but I would not service it here or expect any other customer care experience worth talking about or worth recommending this dealership based on the service we have received to date. 4 stars for the sales experiences -5 stars for everything else.

BUYERS beware!!! On 03/07/21 Sunday, we made a purchase for a Kia Niro plug-in hybrid. We were assisted by Geo Kageyama from Sales, Michael & Alex from Finance. We electronically signed the Purchase contract & Kia Finance Co. application & documents with Alex in his Finance Office. However, we were told that the DMV website was currently down & all paper work will be sent to us after. It is now 03/15/21, eight days have passed & after multiple attempts (text & email), Alex has refused to send us our signed documents. How can a Dealership have their customers sign purchase documents & NOT provide them a copy??? This is also a violation of the California Auto Buyers Bill of rights.