I asked a question online about a car for sale and from there it was such an easy quick process. Rudy got back with us very quickly and helped us through the whole process and at the end Todd and Michael were extremely friendly knowledgeable and helpful. The whole team made it an enjoyable and quick process compared to other dealerships I’ve been to. We love our new Honda

Ms. Lori was an amazing salesperson! She was very helpful and made us very comfortable with our purchase. She was very knowledgeable and made sure we were taken care of. Mr. Alejandro made the financing process smooth and stress-free! I am happy with my purchase! If you need a new or used car and you want to leave with a smile and great service, ask for Ms. Lori!!

I want to thank, Michael, Alex(in finance) but the All Star in my deal was O.B! He was awesome! Professional, exhibiting patience and kindness throughout my entire sale. Wishing him continued success! Thank you Gillman Honda.

My thanks to Armando at Gillman Honda North. He searched for nearly two months -the factory was closed- to find the exact 2022 Honda Pilot that I was looking for and he kept me updated during that entire period. He has also done follow up checks with me. Armando gave the best dealer experience I have had in over 45 years of new car buying. Armando explained the balance between the new car “upcharge” and how it was compensated for by my increased trade-in value. I got an excellent deal and an amazing SUV. I must also give shout out to Alejandro in the financial department for timely and excellent service. Great work Gillman Honda North.

Pedro did an outstanding job on the sales side. Showing me what they had to offer and getting me a great deal.He also pushed to get me through the purchase process as quickly as he could once I had selected the vehicle and agreed to the price.

From Online Inquiry to a Sold Car!!! The entire process was easy and the service was outstanding. The salesperson Arriel was amazing, she definitely cares about the customer and it shows, from the test drive to financing she was there and made me feel at home the entire time. I had a couple of issues I wanted service to look at before I took it off the lot and she got it taken care of, updating me almost hour by hour every day. She even came in on her off day to make sure service did the job correct and gave my vehicle a free detail. If you are looking for a car I definitely recommend this dealership the manager was even fair on the price. Overall 5 out of 5 stars!!! Thank you guys!!!

Denise is great! Found a deal that worked within my budget on a make and model that I wanted DESPITE low inventory!Heads up, be prepared to maybe not get the color you want due to low inventory (#letsgobrandon)

Worked with Flo today, he was amazing. Very professional and efficient. I would highly recommend this location and Flo’s expertise.

I dont own a Honda, but my Mom does. We visited the service department for an issue she was having. We were greeted by the manager, Daphne, who was very friendly and welcoming. She immediately took a keen interest in our problem and referred us to a service advisor. Jennifer was outstanding. She took care of our issue with such ease. It was obvious that she is very professional and knowledgeable. This was the best experience Ive had visiting a service department ever.

Recently taken over from Honda of Spring. Haven’t seen much change from a customer perception yet. This is a bright and shiny dealership, with a lot of great associates. We get all of our service done here except tires, and have always been happy.An express oil change service would be great.

Terrible. Denise is a great sales person! Bought a car from her a year ago. Great finance team at that time. And I thought this would be my dealership throughout my lifetime. But this new group of finance guys will try to get over on you in every way they can. I dealt with three different men. Luckily for me the deal didn’t go through because I wouldn’t have my down payment by “the close of their month”! Before letting me know they sold car! But turns out the 2,500-4,000 charge they charge on top of the full MSRP due to the chip shortage is optional! I found the exact same vehicle with the platinum warranty package 6k cheaper and with an entire year shorter term! Also half the interest rate! Shop around people! San Antonio has very honest and reputable Honda dealerships! They’ll even deliver to Houston! These frantic finance guys at Team Gillman should exercise their talents at a used car lot, and not somewhere as reputable as Honda!

We just moved from Lubbock to Houston a few months ago and this was the first time I had my car serviced here. I scheduled my appointment online and just picked a random advisor on the website. I’m glad that I got Andy as he has provided excellent customer service. He told me what needs to be replaced and he explained thoroughly what’s going on with the parts that need replacement. He answered all of my questions and has provided me updates with what’s going on with my car. I’ll definitely have my car serviced with Team Gillman Honda North next time.

Darnell was wonderful! He was knowledgeable, friendly, and he helped to get me the best prices possible. He stayed in contact with me throughout the time I was waiting, and they even finished working on my car faster than I was expecting. Thank you, Darnell!

Mario Calles (New Cars Sales Director) was excellent in helping me reaching a fair deal on the two cars I bought.Robert Damelio (Used Sales Cars Director) was also very good in attending me, although I was looking for new cars, and following up and channel me with Mario.However, AGUSTIN VAIL PAREZ, the Sales Associate, was simply EXCELLENT.I should tell you that Ive been buying Hondas at your dealership since 2006. Even before Team Gillman bought the business. These two Hondas were probably the 12-13 Hondas Ive bough from you here in the USA. There are 5 people and 5 Hondas in my household... and we have another 3 Hondas in Mexico.Well, AGUSTIN offered me probably one of the best sales experiences I e ever had. I really appreciated.

At least the man was honest. I called about a used car and asked if there was hidden fees. Ill give 3 stars for honesty right there. He quickly told me they charge $1000 more for what they consider tinting windows and tire maintenance. I decided not to even visit. If you are going to tack on prices then it needs to be on the price of the car while you online shop. I dont want to waste time in shops specially while Covid is going on. We want fair straight forward pricing. Its 2021 guys. Great job being upfront and honest with sales.

The service department is excellent! I recently had my car serviced and the process was seamless. The service advisor, Alan Scott, was amazing. He scheduled the appointment and went above and beyond to assist me once I arrived. The issue with my vehicle was resolved professionally and in a timely manner. I would definitely recommend the service department and give it 5 stars!!! Ask for Alan Scott, you will not be disappointed! Thanks again!

To expect integrity and straight forward communication from a car salesperson is probably asking too much, however, when buying off of Costco Auto Program should be easy....not so much. Misinformation on inventory, told it was one model when in reality it was another. Told wed get pricing only being there. I despise this industry, and those involved in it whom are mostly devoid of honesty and transparency, team Gillman Honda North have more than their fare share. STAY AWAY!

Great service from the sales team! Kudos to Alex and Michael for a great job

Great customer service! I went to go get my headlight replace and Andy Vasquez was great. He even took the extra mile to try to get my other headlight replaced however because it was still working he could not exchange the other one. But he kept me updated and made sure I was aware of the situation. I will DEFINITELY be going back to him when my other headlight is not working. Thank you Andy !!!

Best service department EVER!! Alan Scott has managed the service of my Accord since I bought it. He is phenomenal!! I can always trust him to make sure that my car gets the services it needs. He works to accommodate my schedule and gets me back in my car in a timely fashion. Just cant say enough about my experiences with this department.

Keith is my Service Advisor at Team Gillman Honda North. I am a loyal customer of this dealership, because of Keith who is always personable, polite, and professional. In addition, Keith always explains everything in detail to me, answers all of my questions, and treats me with dignity and respect, which I really appreciate. Thanks again. 😊

Thanks Gloria Rodriguez for all your help and both of my vehicles you have been so awesome. So far Ive had awesome service with your your amazing help. Thank you so much. Great job keep it up!

The service department at this location sucks. I took my car in on Saturday for a dignositc check , waited almost 3 hours before JJ my service advised updated me on the status of my vehicle. She indicated that she had contacted my extended warranty company ( never coming to me for my warrant contract information). I asked her how did she get my information and she informed me that she knew someone who worked for the warranty company. A long story short, she informed me of my repairs and indicated that the warranty company gave her the go ahead to complete the repairs to my vehicle. I was informed that I would be given a loaner vehicle; cool no problem. Long story short; I was contacted by the Service Advisor the following Monday and was advised that the warranty company rejected the claim and that I would have to pay out of pocket for the repairs needed totaling $1645.92. I was left with uncertainity of how the repairs were submitted and approved one day and later to be denied. I ended up picking the vehicle up and paying $160 for the diagnostic check and was also informed that $8.45 rolled into this due to the keyfob needing a battery, which I knew nothing about. This was the worst experience I have ever had with any dealership as nothing was done to follow up with who approved the claim in the beginning after being informed by the dealership of the needed repairs. Please stay away from this service department.

Jennifer in service is awesome! I took my Lexus in for an oil change on a Saturday and they had the filter already. The service was very friendly and quick! I will continue to go to Gillman.

10/10 recommend this dealership! Denise truly goes ABOVE & BEYOND for her customers! She made sure I got the most out of my deal with the best price!!! I literally have nothing bad to say. She is so professional, extremely efficient, & trust worthy! She made sure I didn’t sit in the dealership all day. I went to multiple places and they CANNOT beat these people! I will not buy a car from any other dealership... THANK YOU FOR MY 2021 😍🤪🥳🥳

First, I’ll start by listing all the team members that helped me get in my new Honda!Denise Shattenkirk, YaYa, and Mario Calles! A huge Thank You to you three for your patience, kindness, and simple human-to-human interaction. I walked in thinking one thing about my “buying status” and quickly learned my car purchase would be a process, but Denise and team did not miss a beat or make me feel like I “couldn’t.” I’m on a wellness road journey, and I needed to get into a Honda HR-V, (with sunroof btw) and they all made it happen for me!!! Appreciation and gratitude to you all. Thank you and take care :-)Woop -Woop let the journey begin!!

Great service and went above and beyond to meet our needs. Not aggressive and condescending like other dealers in the north Houston and Conroe area. Been with Gillman for almost 10 years now. Come to this location and ask for Ann or Jesus. They wont disappoint!

No, no, no.... Worst experience of our lifetime buying from this dealership. Start to finish. Walked in, and the music was glaring so loudly, we could not hear the saleslady. I politely asked if they would mind turning down the music as we could not hear our saleslady? I was offered did we want to move to an office with a closed door? Why not turn down the fricking music? From there when we said we were financing it through our own credit union instead of using Gillmans, it went down the tubes from there attitudinally on their part. Met the manager and finance guys, both the manager and finance guy came across as arrogant like we, the customer were there for them. The CRV is a great car, but not one from here, go elsewhere...

I recently (8/6/2021) visited this dealership. Although I did not purchase a vehicle from them that day, I accidentally left a significant amount of cash in the car I test drove on a Friday afternoon. I went back to the dealership on Monday, fully expecting to never see my money again. I was beyond shocked to find that one of the salespeople at the dealership found my envelope and turned it in to the store manager. I received every cent of my hard-earned cash back. This level of honesty and integrity from any business or person is incredible and mind blowing!!! Because of this, I highly recommend this dealership to anyone in the market to purchase a vehicle!!! I will be forever grateful to Team Gillman Honda North!!

Please do not purchase a vehicle from this location. The customer service at this location sucks. We purchased a car Saturday, they said we can pick it up on Monday (today). Now after five phone calls we have been told that the car MIGHT be ready tomorrow. Please save your time because they have cars on the lot that have not been serviced and no one communicates effectively about the status of the vehicle.

The best salesman ever. Mr. Charles Holmes thank you for everything. God Bless 🙏😉

The worst dealership I even seen in my life. I went to check on 2022 Pilot. The supervisor name Richard told me they will charge me $6,000 over MSRP price.

It was my first time buying a car and it went very good of course thanks to the help of Jesus Garza . I really thought I wouldn’t walk out with a car that same day but he made it possible thank you . If anyone ever need help or needs to buy a car ask for him .

Gilman Honda was one of my best experiences so far this year, and I look forward to a relationship with the team over the next years to come. Gerardo put me in my car and he never flinched once, in making it happen. I am very appreciated and thankful for my new Honda Civic enjoying the road ahead..♥️♓♥️

My mother in law and father in law were attended by a rude sales man who refused to offer them car prices. They were told “why would I give you a price if you’re not going to buy a car!” That was behind bias and discriminatory to base an opinion based on someone’s appearance. Luckily, they found a professional dealership with an exemplary sales man at Fred Haas Toyota. Take your business down the street to that dealership instead.

Unbelievable service. Wish I lived in Texas would be go to dealership for our Passport and CRV. Daphne was amazing. We had to evacuate due to Hurricane Ida and I wanted to get a roof cargo basket for my Passport so I could strap down some gas cans for the ride back and she went above and beyond helping us. Plus she was so nice to deal with made me feel like I bought my car here and was a life long customer though I was just making this one purchase. If we move to Houston this will be our go to dealership. Also Mr Diaz in the parts department was very helpful and a pleasure. Great Place. Highly Recommend!!!!!!

If I could give 0 stars, I would. Took my car to get repaired for one aspect and they ended up damaging other things that I specifically told them not to touch. They fried two computers in the car purposely so that i would pay to get them fix. They even lied about giving my car an oil change, but they didn’t. If you go here, you need to check that everything is good before you go, you cannot trust them. To your face they tell you they will fix things and make things right, but they do not. The managers refuse to accept responsibility on things they damaged when I took my car in. Do not recommend this place at all, only there to scam you for your money.

Team Gilman dealership is an awesome place that I found fabulous sales men Augustine and Fabian and one magnificent Micheal Burk (Honda accessory manager) who gave us a good discount on all season mats that we wanted as a buyer customer service is the epitome of any business. I would encourage folks to go buy a new vehicle here. It’s the after service that matters. Go team Gillman the no 1 stop

Rj is the best salesperson after the unfortunate event of me getting into a car accident 2 days after him getting my first initial deal done, he worked his magic to get me into another vehicle. Also with a lesser down payment and car note. I greatly appreciate him. Easy to work with him.

DoNot come to this place. The worst experience ever. Very unprofessional staff. Find another place where to go. These people don’t know what customer service means. Left me without a vehicle because since day 1 they said lies left and right, paid off my trade in vehicle before they got approval of our loan and when the deal fell through, after signing 2 different contracts because Xavier messed up the first by giving us a contract for a different car, the next day we came back to sign the right one they took all the packages off from the original deal with higher interest and at that point I requested just to get my car back but then they convinced us to take the deal by throwing one of the packages in the new contract. Got harassed every day after that, they let us took the car and said all was done and approved and then it wasn’t?! And then we were forced to bring the car back and could not get my car back, the one I traded in. They did not care they left my family without a vehicle which we really need. They do not care about people and are a bunch of incompetents and liars. Before it was team Gilman that place was a lot better. We got 3 other cars from the old team and NEVER had issues. Somebody even pretended to be the manager when my husband asked to speak with him, like they thought we’re idiots?. No respect for their customers

Walked in looking for a used car and was immediately greeted by the general manager who walked me over to Ramon who not only found me a nice used car but then offered me the same vehicle but a newer model. Ramon along with Neil stayed late to get me a great deal on a brand new vehicle. It was a great experience for my first time in this dealership. Would definitely recommend, and i will surely be returning.

Horrible experience. I’m aware there’s a chip shortage right now, but I went there thinking I’d get the car at the usual price as advertised, but after more than a 1 hour drive there, once they bring out the paperwork they show it’ll be an additional $5,000 because of the car shortage. Literally no other dealership I visited before that was charging any extra amount for the chip shortage. It wouldn’t have bothered me if they told me over the phone, but the fact I drove more than an hour to get there and then hit me with that was ridiculous. On top of that, I basically had to beg for my car key back from them to leave. Horrible experience, never visiting them again.

Customer service is always a big indicator of a successful company in my opinion. It is surely what will bring me back time and again. With 400 miles to drive to get home yesterday, that warning light coming on wasn’t the greatest feeling in the world. 400 miles is a long way to drive by myself. I’m in a CRV, so I googled nearest Honda shop to my location. Team Gillman Honda is where I was directed, and Darnell met me at the service area curb. If success can be measured by customer service, this man is unstoppable! I explained what I needed help with, and he ushered me to the waiting area. He was back within minutes-having already fixed the problem! This is where he really shined. He took the time to explain to me what happened. The PSI fluctuated more than 3 pounds in one or more tires, and that set the sensor off. It was hot yesterday when I arrived, but it had been a reasonably cool morning in Galveston when I started. It’s likely that air temperature difference and the tires getting heated by driving caused the warning light. He checked and made sure the tires were safe to drive, and got me back on the road safely and quickly.Darnell is exceptionally knowledgeable of the Honda product, and so customer oriented that he would take time from all he had to do to explain to me what happened. This really sets him apart for me: Darnell explained what happened well enough that I can explain it! He is very efficient and professional; and yesterday, he provided the gold standard of service to me. That quality of service will draw me back to a company every time Team Gillman, you have done well for yourself in hiring this man! He represents your company with excellence and is definitely an asset to you. Thank you for hiring such excellence! Thank you, Darnell!

I love the service i got from Agustin. If you are looking for a new car. Come check out this Hunda dealership and ask for Agustin Vail. He will help all the way.

I feel good and great communicate with my sale association, Paula Stevenson, told me everything that I can get new Honda Fit trade my current car, I was like oh really!? I got here it is reason why! :) I commutation with other, manger Michael Burk is so friendly and helpful for me with prices, asked choices, and etc it’s all good to goes well, also you can visit there when you want to buy Honda! Have a good day! Give to them for five stars ⭐️ ⭐️⭐️⭐️⭐️.

I took my Odyssey in to have a rear seat repaired. Keith was my service rep. He ordered the part and it was repaired promptly.

Today I hit a curb but didn’t seem to do any damage (that I could see) so I continued along my way. A few minutes later my check tire pressure light came on my dash and I just knew something was wrong. I pulled into this Honda dealership praying they wouldn’t turn me and my Ford away!I met Jennifer who immediately told me she would have no problem checking my tire pressure and seeing what was going on. Ian took my car over to the lift and sprayed the “bubble spray,” clearly not the technical term, and found a major hole spewing air at high speed!!Jennifer told me not to worry and took me to her office to see if they had any of that tire in stock, they didn’t but she called around and did all she could!Ian ended up putting my donut tire on in less than 5 minutes and had me on my way! They offered advice on what kind of tires to buy and how much I should pay so I wouldn’t be ripped off, as well!If they hadn’t helped me, I for sure wouldn’t have made it home and that’s scary considering 45 is already a mess to begin with!Thank you so so much for your help and kindness today! You have no idea how much I appreciated you both!!

Went on August 27th To look at a new Honda Civic Lori helped me get into the car I wanted she was really nice and helpful throughout the whole process definitely go see Lori if you are looking for a new car she is the best Xavier in the financing department also very professional helped me get get the best deal possible. Thank you to the both of y’all for the wonderful service y’all gave me and y’all’s honesty

Wow. Thats really all I can say is wow. My salesperson Alex was ama-zing! He actually listened to what I was saying and he actually could relate. Lets see if Team Honda keeps their word on listening to their customers. BUY ALEX LUNCH ALL WEEK! He turned a very difficult customer and gave you guys a new loyal customer.

If you are looking to speak to a sales rep I highly recommend talking to Benito Gonzalez! He has great customer service and he’s bilingual! He will answer any questions you may have !

Gloria is seriously AMAZING. She is very sweet and helpful. I recently took my car due to AC issues. She helped and explained to me in detail what we can do to get this repair as soon as possible. Thank you Gloria for always helping me and giving me the BEST customer service. Definitely going back.

Alan is honestly the best! He is very sweet, understanding and explains everything in great detail. He has helped me on multiple occasions and whenever I call he is able to get my vehicle in same day. Thank you so much for your kindness Alan! I will definitely be coming to Gillman Honda exclusively to work with Alan!

Always a great experience!!!! We purchase our vehicles thru Team Gillman, and always have serviced at Team Gillman!!!! Alvin, Daphne, Darnell, Jennifer along with the rest of the team take great care of us!!!! Always fixed right the first time!!!! Fast and convenient!!!!! Always a fair price for service!!!!

This once by far one of the best experience’s in the world!! Denise you ROCK!!! She’s absolutely amazing, exceeded expectations and I left with more then I asked for. If you’re visiting Gillman North (which you should be) make sure you ask for Denise she is the woman for the job!!! I could definitely tell she takes great pride in what she does, it definitely shows.Very smooth process, fast, friendly, informative, and excellent customer service!

Ben was a remarkable sales person. Not only was he attentive to my needs, he was very knowledgeable about the product he sold. I went in for an Acoord LX and left for Accord EX-L. He was not pushy, respectful of my needs, explained exactly what I was paying for, and went above and beyond to meet my expectations. That is how you sell a vehicle!! When I went to the Finance department Mr. Donnette was also very knowledgeable, personable, and professional, I came back with an even better deal than I expected. I wasted time at another Honda dealership when I shouldve came here first. Theyve definitely exceeded my expectations.

A bad experience made into a good one. Staff was attentive, reasonable, and professional. Would highly recommend!

Denise is the best, I had a great experience and was offered a great deal. Best dealership experience so far. Micheal and Todd 2 were amazing as well. Ask for Denise guys!

We had a wonderful experience! We were there a while, but it was well worth it. Jesus Garza, our sales consultant, was great at answering all of our questions while carrying a professional and friendly attitude. Also, the Financial Manager, Exavior Manning, made the purchasing process smooth and easy.

Denise was my saleswomen and she was absolutely amazing, I definitely recommend to ask for her in order to get the best deal possible! It was my first big purchase by myself and I was treated with so much care and respect. I definitely recommend this store for your next purchase!

After going through a bad experience, I about to leave my car and go to another dealership. General manager Todd, Ann, Michael Burk and Rudy Aguilar went above and beyond to make our experience better, I’m thankful to them and there willingness to help our case. Thank you!

I love the customer service from this team.. they are awesome..

I am in awe of this dealership! My older car could literally go no more and I took a leap coming. The staff greeted me right away and we’re all very friendly; no one looked rushed or stressed out. As a first-time car buyer, the service I received was absolutely phenomenal. I got some great help from Ms. Marla, Todd, YaYa, and Denise. The process went by so smooth and they took the time to really inform me about every step of the process so everything wasn’t so scary. I was even given refreshments while I waited. I’m leaving here today with a huge smile and a new car!

I had pleasure of working with Denise Shattenkirk, Mario Calles & Shed Donnette at Team Gillman Honda. These 3 ROCK !!!!

I had a good with gillman honda and this guy Jesus Garza and Augustine helped me out go thru all the steps I needed to know great job good service

Horrible service, they have no professionalism and DO NOT care about their customers, they only care about money! Will not try at any means to get you help or the car you desire.. It is strictly a money hungry dealership! And they will lie to you to make any situation seem beneficial to them!

Thank you to team Gilman pre-department for helping my mom get into a very nice CPO Grandma Van lol. Working in the auto industry as well for 11 years they made it easy, the F&I guy was great! Very easy to deal with. #Houstonsfordguy

Had to take my Honda to replace the Airbag inflator due to a Honda recall. It was very easy to schedule my appointment the day before. When I arrived the service rep Gloria Rodriguez was extremely helpful and courteous. I’ll definitely go back if I need anything else for my 2006 Honda Civic. Fast, Friendly & Reliable.

Me. Gloria Rodrigues is soo awesome, she does professionalism an concern and she made me feel like l was in great hands, she needs a huge raise 😀

Denise Shattenkirk is hands down the best sales associate I have dealt with while buying a new car! She is very helpful and knowledgeable on available cars and made me feel very comfortable in my decision! Todd Lux is a wonderful finance manager, they both made this process very stress free!

I went to Gilman Honda after employees at Keating Honda were dismissive and rude. I am so glad I did. Michael did everything in his power to get me the vehicle I wanted, answering my questions and concerns.Exavior was very patient and explained everything to me when I signed all the papers.I can recommend Gilman Honda 100%.

This place is an absolute joke. 33 days and counting and my trade-in is yet to be paid off, and no one will answer my calls at this point. I’ve sent emails, messages on their site requesting someone to contact me, and at least 60 calls in the last 2 weeks. Steer clear of this dealership for sure.

Team Gillman and Team Denise and Jena are awesome! They meet you where you are and help you get to where you want to be. They treat you like a long time friend. I thought I could not be helped but I was saved! Thank you ladies and Team Gillman.

Agustin is a great guy i would give him A+for his effort in helping me getting that Honda crv for my wife thanks to the rest of the team who also helped

Keith Morris is the best. Seven years of solid, honest service.

If you guys want to purchase a Honda, this is the place! The employees and managers are super friendly and they assist you right away! Gerardo Méndez made me feel welcomed and showed me all the cars he had to offer. Michael Burk was friendly and gave me the best offer for the interior and exterior for my new car!!! The best place to purchase a car!

Thank you for walking me through the process and doing all you could to get me where I needed to be. The salesman was great, he knew the car and showed me all the new features. Thank you.

Amazing series of bait and switch tactics with stalls. The epitome of what the worst car sales experiences are like. Ive bought 3 other cars from Gillman. This was the first from Team Gillman. Not the same ownership. Family was called by the dealership about the 2 cars that we were interested in. Then went to the dealership and were told that they were sold. Staff said that the person that called us only answers phones (but they called us) and doesnt know whats going on. Finally find another car. Do the pointless price haggle dance. Agree on a price, then sign it. They start taking about financing. We hadnt been asked before this but were going to pay for car outright. 1st signed quote paper disappears. New quote 1500 more. Sales Mgr now says price was only if financed and if car isnt financed for at least 3 months then its not the same offer. I ask for original signed quote back to see it. No. Then told it was shredded. Office right there. No mechanical shredder sounds were heard. I ask how much more if car is bought outright- $1,000 more. Now Im infuriated. Im mentioning deceptive trade practices that this is probably illegal and that Ill find who to complain to. Then they say that they wont sell me the car at all since I threatened to sue them (even though Im not the one purchasing-just there to prevent being scammed). Ultimately got car but 500+ over original quote. Sales manager misleading and outright lying at times. Salesman also deceptive. Very shady, deceptive and like being transported through a time warp into the past. Also if offered water skip it- room temperature. Just like overall experience- unpalatable.

My experience Gillman Honda North was great. Lewis Byrd, my sales person, was very professional and extremely patient with me. Michael Burk was also very professional and patient. I definitely would recommend Gillman Honda to my family and friends.

Since this dealership went from Honda of Spring to Gillmans, I have had nothing but horrible experiences. The CRV has an active recall on the fuel pump. Days in advance I scheduled an oil change appointment and in the notes mentioned I was coming in for the recall too. Recall number was provided. Driving up to the Service Center there were 4 cars parked waiting. Not one advisor came out. Finally Mr. Jose is seen walking back to his office and my husband goes to get him. He informs me that a) they dont have the recall part and it needs to be ordered, b) it will take 2 days to fix c) they wont provide a rental or Uber/shuttle me home as the distance limit is 10 miles and I live 16 miles away. I had no way of going home, so I guess I was supposed to set up a tent and sleep there. My appt was scheduled for noon, but for whatever reason, the service advisor rescheduled it to 12:40 (even though I was 10 minutes early) with no explanation which I received an email/text notification.I told the service advisor I would go to another dealership and he canceled the appt. We drove immediately over to Honda of Tomball. No appointment was made, nor do they even take appointments. We were greeted immediately by 2 service workers who were working with other customers and said someone would be right out. Maybe 2 minutes later our service person came out to get our info. They had the part in stock and told me it would take approx 3 hours to fix, but they would shuttle me home (15 miles away). We stayed because it is conveniently located near a shopping center and decided to run errands. I get a call right in the middle of lunch that the car is fixed. Less than 2 hours to get the recall/oil change/and even wash the car with no appointment.Last time I was at Gillmans, just the oil change took 2 hours and the car didnt get washed because I had another appt scheduled. The service advisor didnt even have time to print out my service report and instead photocopied the paper copy the mechanics used. I am angry with Gillman, but am actually glad that I had a second issue with them to force me to move over to Tomball and give them a try. Tomball has won my business for all future repairs. Whether Tomball is closer to you or even a few miles further, I highly recommend giving your business to them who have a concept of what customer service is supposed to look like.I will not buy any vehicle from a Gillmans dealership in the future, be it Honda, Subaru, etc. at any of their locations. Anyone can sell you a car. The true gage to their customer service is when dealing with their Service Department and it is awful.

Extra-mile effort by sales staff to get me the vehicle I wanted at a great price.

I bought a 2021 HRV. Paula and William went above and beyond to help me.Paula is amazing and William took time to explain everything I needed to know in detail as did Paula. I had a large item in my trunk and Paula was so sweet to help me get it into my new car. This is the second Honda I have bought from Honda North and highly recommend this dealership. Also Alejandro did an awesome job in the finance department and went the extra mile for me too!

Jesus Garza and Michael Burk helped me out amazingly throughout my whole shopping experience!! Found one of the best deals in the market with the outmost customer service.. perhaps better than chickfila and heb??? Haha, can’t wait for the next family car with you guys

Id like to give a shout out to these people who helped me get my new Honda Ridgeline for their friendliness and accommodation, Mr. Fabian and Mr. Merk! I highly recommend the Team Gillman Honda in 45 North. You guys rock!

Always a pleasure getting my car serviced here.

Very professional and excellent customer service. Thanks Team GILLMAN...

Great service department! Was able to look up my vehicle immediately to confirm my warranty while Keating Honda couldn’t look it up after several days and doesn’t return calls. Gilman has my business from now on!

The best car purchasing experience Ive had. For me its usually somewhat intimidating and feels like a game I never want to participate in, but everything went smoothly and exceeded my expectations. All the way down to picking up my plates and Michael personally offered to put the plates on for me. I worked with Michael Burk for the sale and Neil for financing. Next car purchase I will be back.

Richard, Michael and Todd make us feel confident in every step of the process, this team is great, you definitely can trust them to be diligent enough to make the whole process better for you.

Horrible place. They literally cheated me. Gave a price over the phone and when I reached there there was a markup of almost 5000 dollars for a Honda Civic. They said its market adjustment.The name of the sales person is Lori. As soon as I reached there, she told me there is a market adjustment to the price she told over the phone. I drove for more than an hour to reach the dealership. And above all, they checked my credit as well in the very beginning itself which eventually reduced my credit score.

We had a great experience today working with Michael Burk and Alejandro Sanchez.Excited to join the Gillman Family.Todd you have a beautiful dealership and a great team.Highly recommend this dealer for a vehicle purchase.

DO NOT PURCHASE FROM THIS DEALERSHIP! They will sell you a lemon car and scam you. My boyfriend and I purchased a used car from this location not even two months ago. We purchased a car from here because we thought it would be better than going through a used car shop.We thought we were getting a great deal and we were wrong. We purchased a 2013 Honda Civic Hybrid that had not even 70k miles on it. We spent half the day here between looking for the car, testing out different models and the paperwork was a total nightmare. They even filled out the paperwork wrong in regards to my business name on my credit report.Less than two months later, the electronics on the back window stopped working and the air conditioner stopped working as well. We immediately called the dealership and they refused to look at the car unless we paid $150 and said it can cost up to $1500 for an air conditioner repair. When purchasing the car they provided a CarFax report, and told us all of the maintenance and checks were up to date and the car was in excellent working condition. THEY ARE A BUNCH OF LIARS AND ONLY WANT TO TAKE YOUR MONEY. THEY LIED TO US ABOUT THE CONDITION OF THE CAR THEY SOLD US AND THE PAPERWORK THEY PROVIDED THAT WE HAVE IN HAND. THEY SHOULD BE SUED AND PUT OUT OF BUSINESS.Shame on you, you come here to have a peace of mind knowing you buy from a dealership. We could of purchased from a the same car from a used car shop for half the price.STAY FAR AWAY FROM THIS PLACE AND SAVE YOUR MONEY. TERRIBLE CUSTOMER SERVICE. We took the car to a mechanic and now need to pay $1000 repair bill. They couldnt even believe it for a car with such low miles.

I recommend buying a Honda, just not from Gillman Honda. After a week I paid in full the vehicle and wish to cancel Gap, Extended warranty, Honda Service contract. I have talked to my salesman, finance Mgr. And have been to dealership with NO LUCK. PLEASE HELP ME CANCEL THESE PRODUCTS I HAVE A PAID IN FULL LETTER THAT WAS EMAILED & HAND DELIVERED TO DEALERSHIP.

Absolutely worst experience yet! I bought a lemon car-2020 pilot! the whole 1.5 years i owned it it was getting serviced 4 months… after them taking 3 week to “fix” it they damaged my dashboard.. Alvin told me he would personally fix it..and reach out to me Monday(it was Saturday) Monday rolled around he never called me..: tuesday someone called to see how my experience was I told her she told me she would have the manager call me.. that was 3 weeks ago I haven’t heard from them.Needless to say Wednesday I traded my 2020 Pilot in. And I will never ever go back to that dealership.. I had countless negative experiences with them! They also never kept on top of me telling me what the deal was with my car, and never called to tell me my car was done! Brain is another one to steer clear of

60th Birthday present gone bad. My kids went above and beyond making my 60th birthday the most memorable experience of my life. However, Gillman Honda took that away and then some. We were given the runaround and one excuse after another after the purchase was made. It boggles the mind why a dealership doesnt make good on its promises. After two weekends in a row, and many, many hours there, we left saddended by the whole experience an a ruined 60th birthday surprise. Not sure if their so called 152 point inspection was a 1 point inspection or if their laying blame on another dealership was the real problem. Either way, sorry folks, but after my experience I just dont trust them. The car I returned was put back on the lot for sale the very same day. Buyer beware.

I have purchased vehicles there since 2002 for a total of 4 vehicles. This last one is my final one and here is why. I purchased the GAP insurance as I have in the past. I was in an accident in January and filled out paperwork for a refund since the vehicle is totaled and there is a policy that ensures you receive the prorated portion of this insurance. I filled the paper work in February. and when I visit there a manager tell me they will take care of it, yet nothing is done.

Everything was great until we finished signing all the paperwork for me to take home my new car. After leaving I realized they had given me no copies whatsoever of any of the paperwork. It’s been over a month and I have had no luck getting that paperwork sent to me.

This is the third time we have leased from Honda North. We walked in on a Saturday and found the same salesperson we had interacted with three years ago. It was one day before special lease prices were to end so we were ready to wrap this lease up as quickly as possible. After three straight Civics we decided we wanted to be a little higher off the ground and the HR-V was just right. I was particularly pleased that the signing process was much easier because the desk table was also a computer screen and we could view the documents and sign without the hassle of all the paper. Everyone was responsive and courteous.

I just got an awesome deal from Gillman Honda! Armando Gonzalez went above and beyond, literally embarked on a quest to make sure I got exactly what I wanted, and Michael Burk was excellent in helping protect it. Third vehicle from this dealership!!

I recently took my Honda Insight here because of a noise that it was making for months. I took it thinking nothing of it, turns out the issue was bigger than I thought. I started to worry because I wasnt expecting it to be a big deal, but thankfully, my advisor ANDY V. was able to ease my worry. He reassured me that my car would be okay and that it will get fixed. He even gave me a rental for the time that my car was getting fixed (about a week) and he also did everything he could to help me stay within my budget and exceeded my expectations. If you decide to take your car to Honda make sure you ask for ANDY! He truly cares for his customers and makes sure that his customers are happy and satisfied with the job. Thanks Andy!

UPDATE: Since our great buying experience in January of this year, I have continued to be very impressed and satisfied with Team Gillman Honda North’s exceptional service after the sale! My sales rep, Michael Burk has always been responsive to calls to help me with questions, quotes on parts/service, etc. - - always willing to go the extra mile! Also Alvin Blaker, the Honda Fixed Operations Director, manages this group with excellence! Even though it’s a bit of a drive across town for us, we will continue coming here for service due to the way they handle their business!My family are loyal Toyota drivers but this weekend we discovered the Honda Pilot and Team Gillman Honda North exceeded all our expectations! Our sales team (Michael Burk and BJ Wilson) were outstanding with their professionalism, product knowledge and most importantly they made us a deal that was very fair. We bought a fully certified vehicle that will be used mainly for our family’s two (soon to be four) teen drivers. To show just how Team Gillman went the extra mile, Michael, BJ and their Finance Mgr. Shed Donette stayed well after midnight this weekend to finish the deal and all the paperwork with us. I will definitely be back when we’re looking for our next purchase and would recommend them to anyone...if you’re looking for a “breath of fresh air” in a car buying experience, Team Gillman Honda North will make it well worth your drive!