Im giving the customer service🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟!!! I knew what I wanted, he looked it up and they had it, not only one but two! It was the size that I needed, go figure! Its not easy to find a twin long mattress. I went in and out with what I wanted in 30 min (no haggling) and he gave me a better deal!!! They made my day😊

I had the best experience picking out the perfect mattress that fits my needs and comfort at mattress firm. Henry was really kind and helped me through every step of the process. He explained everything explicitly while providing me with options and I walked out of there a happy customer!

Robert was awesome! He was super knowledgeable about the models I was inquiring about and offered a lot of help with my decision. He demonstrated the various options too and was able to outline costs and discounts easily. Id definitely recommend this store! Ask for Robert for sure!

Overall a fantastic experience because of Jeremy Smith,the sales person during our visits. This was our first time buying a mattress at mattress firm so we had a lot of questions and evaluations to make. This is a significant cost so it isnt something we take lightly. Jeremy was very knowledgeable and patient with us. We feel like we selected the perfect mattress for our needs. Looking forward to getting it later this week!

Me and my husband came to Mattress Firm and we meet Shahaan Khan the sales associates. He showed an excellent knowledge about the different mattresses and guide us to make a good decision. We are very pleased with our purchase.

Henry helped us. Delightful young man, very helpful and insightful. Ask for Henry, he was very helpful and genuine. Happy we got the help we needed.

The store was clean and had plenty of hand sanitizer. The environment was very pleasant and cool. Considering it is about 90 degrees outside. The salesman was very polite and courteous. He took a good amount of time finding me exactly what I wanted. He basically went through every mattress in the place. I was very happy that he was able to find a good mattress for a good price. I would highly recommend this store. As long as my delivery is on time. 👍

We had a great shopping experience! The large amount of mattresses and pillows and the wonderful salesman made a hard selec-tin easy. Thank you.

Giancarlo helped my husband and I to purchase our first mattress together! We were grateful for the advice and knowledge he shared with us! Thank you Mattress Firm!

Exceptional service and care was provided by salesman Mr Khaled. He literally lifted all the mattresses down for us to try and make an decision. He was also very knowledgeable and kind. Will definitely return with our business with such level of care demonstrated. The business establishment was also very clean and organized.

I was on my way to another mattress store, that was recommended, but I found this one and decided to go here first. I was greete by Robert. Right from the start, he asked what I was looking for. The specifics. He was able to make suggestions. While moving forward he used a program design to take your wants and come up with suggestions. Once I narrowed my selection down to two mattresses, he left me alone to decide for myself. No pressure. I went back and forth testing the mattresses. I ended up selecting the more expensive mattress because it better suited my needs.While in the store, every precaution was taken to protect customers from COVID.I appreciated Roberts focus and attention on me while greeting customers as they entered the store. He also worked after I left to make my delivery possible for a next day delivery. Cudos to Robert for his exceptional salesmanship.

Jeremy, Khalid, Kenny, and Camile are a great team! I purchased a mattress set in October for my elderly parents and now, my husband and I came in to purchase ours. All of the associates were professional and personable. They answered all of our questions and my favorite was, they listened to what we said and kept us in our stated budget. We look forward to our comfy mattress. We recommend this location for your mattress needs and purchase. Will write a review later on delivery and comfort of mattress. Thanks again!

The staff was friendly and helpful. I was able to find what need very quickly. The prices are excellent. I got two beds for good prhice. I will let my friends know to shop at Mattress firm. Keep up good work. Staff members i would give 6 stars.

My wife and I were greeted by a gentleman who was Robert and the time he gave us information on the best choice of beds and gave us a great experience with finally the best price.

Very good service , we get a discount for 2 mattress one box spring. The next day the delivery and they put away the old mattress.

Everbody was helpful thanks good experience very easy process and got my New mattress.

On Sunday July 11, 2021, I went to Mattress Firm in Oakwood Plaza, Hollywood FL to look for a mattress. I was greeted by Luisa at the front desk as I walked in. She was very courteous and listened to my requests and interests as I recently relocated. Not only was I shown various options, but she assisted me along with the other gentleman on duty to get an excellent price on exactly what I was looking for. I even saved the delivery fee because she helped me put the mattress box in the back seat of my vehicle.In addition, she even went on to give me more suggestions about stores and products in the area that could assist me with my recent relocation. I was very pleased with this experience as I am a dedicated Sleepys customer and recently learned that Mattress Firm bought Sleepys. I will definitely be back and recommend Mattress Firm to others for the future. Thank you!

The sales associates went over and beyond to accommodate my needs. Excellent customer service , personable and professional. Highly recommended.

Needed a mattress with adjustable base ASAP for my 97 year old mother in law. Jeremy at the Davie store was great, found me exactly what I needed without overselling and arranged for the bed to be delivered on move in day. Helped me make a stressful out of state move that much easier. Thanks!

Great.. Jeremy made me feel important. its hard for an older person to shop because so many sales associates take advantage of the elderly.. They think of the commission or meeting their quota. Many sales associates tell the customer its the best and a great deal knowing better.

Robert took care of me and my family. Recommended the perfect sleep set for us, so glad we came to Mattress Firm. Thank you

Amazing customer service skills by DJ. KHALED. LOVED THE EXPERIENCE, the help. I got to take home a super Comfortable bed and adjustable base for a great price . Couldnt be happier. I got the best sales person I could ask for, with great knowledge of all products. 🙏♥️

My salesperson was nice, professional and not pushy. The prices were fair and the delivery and removal of the Old mattress a real bonus. Give them a try!

This place is awesome my friend brought a mattress for her mother from Robert at Mattress firm in Oakwood plaza and Decided to come back and purchase one for herself. I wondered what is so special about this bed and laid on it 😳OMG I am coming back to get my mattress 😍

Henry is a great sales associate and went out of his way to get me a great deal. They just happened to have my mattress in the outlet section. Im looking forward to receiving my mattress.

Khaled was incredibly helpful with finding me the perfect mattress! 10/10 recommend going to Khaled for your mattress needs!

The staff here were awesome.. very professional. Kenny greeted us at the door and Jeremy also assisted us with a great mattress called the precious smart plus mattress for my husband who is disabled. They were very attentive to our questions and needs. Also Thank you so much for your fast service.

Great experience purchasing our mattress. We found Khaled very knowledgeable. He showed us all the mattresses that met our criteria, “firm”, and showed us the differences. He encouraged us to lie down and test them out. He asked what position we slept in and if we had any aches and pains. In the end we got a mattress we weren’t expecting but we’re so excited. We think we got great mattress and a good deal. My only complaint is that I have to wait six days to sleep in it.

I went to mattress firm to find the perfect Tempurpedic mattress for my new house. Camille was very thorough and knowledgeable. She helped me make the best decision for my first king sized mattress! Will definitely recommend mattress firm to all my friends, I hate giving Amazon extra money!!

This was my second time visiting the store. We had a much better experience this time with Khalid Khrino as our salesman than the guy before. Khalid was very knowledgeable and easy to talk to. He listened to our preferences and requests and my husband was able to get what he wanted. Khaled accommodated our delivery day request and he was very nice.Thank you Khalid for a job well done! We cannot wait to receive our new mattress!

At the showroom, a demonstration is done.A clear description of the desired items has been given by the representative.He processed everything without giving the policy that should be in the back of the receipt.At delivery, only one item has been delivered without explanation. After a claim over the phone, the second item different from the ordered one. This item has a lower performance than the expected one.It was not a good experience.

I was thrilled to get 3 lovely expensive Beauty Rest beds that were originally about $3000 for $900 each. They were last year’s top line so I was so happy to get this steep discount. Service was great and they were so helpful and nice. There were free financing options available too. I highly recommend this place and will be back for all my additional bedding purchases.

Rafael and Jeremy were very patient and answered all of our questions thoroughly. I definitely recommend this specific location if youre looking for a mattress! There goes Rafael doing a great job!

Robert was super helpful... painless experience! 😊

We are working with Khalid, excellent service and extremely knowledgeable . Highly recommend working with him!

The experience was amazing super professional Henry was great

Excellent customer service! I went to 3 locations and every sales man took their time with me to find out my needs. I am very satisfied and will definitely be a repeat customer.

The salesman was very attentive to our budget. There could have been more of a selection in clearance. Overall, satisfied with my purchase.

Very helpful next price

I had such a great experience purchasing a mattress at this store. Camille Guzman is the best!! She took the time to find exactly what I needed with plenty of information and no pressure!! 5 Stars all day!!

Our salesman Rafael was wonderful and helpful

Jeremy Smith was perfect at his job. The experience was everything youd hope for. Jeremy is what everyone should experience when shopping for a new bed, and my wife and I feel hes a definite asset to Mattress Firm. Thanks so much !

Edmond at the Oakwood store was so very helpful. He made sure we got what we wanted at a great price and was very helpful in getting it to our truck. Also at a speedy time It was an excellent experience. Thank you very much!Millie

Great experience buying a mattress here! They have great deals but overall, our sales rep Jared was awesome very kind, detailed and caring. Amazing customer service. Comesee Jared for your mattress needs!

Back from sheltering in place and Sylvie was accommodating. Found us something that would work for me.

Khaled was a great salesman! He saved me lots on a full size mattress for my 4 year old daughter. Very comfortable, looking forward to her enjoying it. Be back for my queen size next!

Very good service.Camille was very helpful and suggested the type of mattress that was adequate to my needs.Also gave me allowed discounts both on the mattress and delivery fees.Store was clean and Hand sanitizer use, social distance and Face mask were enforced to ensure safety. Overall would recommend it for anyone looking for a bed.

Excellent service by Khaled great knowledgeof everything. We left happy. My wife is pregnant and we got and amazing bed with adjustable base that is great for pressure relief and even to sit up to feed the baby. Extremely grateful 🙏

Came in yesterday to check out prices, Jeremy was great. Came in got what I need. No more than 10 mins and I get my stuff Wed. Easy buy.

Luisa was very helpful with assisting me with using my credit for a box spring and helping me select a brand/deal that was suitable to my needs and pockets. 🙂. Very informative staff as the manager assisted as well with questions that I had. Lovely store. Purchased there in the past, now, and will continue to get my mattresses from MattressFirm in Oakwood Plaza.Thanks for a great team.

I went into Mattress Firm with a general idea of what I was looking for in a new mattress. Frank helped me zone in on the perfect selection for my family based on my needs and budget. He is very knowledgable, courteous, and kind. He expanded my own knowledge and made me feel confident in my purchase. The store was clean and well looked after. Even in the midst of a global pandemic, Mattress Firm employees made sure to provide great service while also maintaining the safety of customers in mind and themselves. Highly recommend!

Just moved down here from NY, and I needed a mattress. Kenny helped me with my purchase. He broke everything down for me and compared all price options between 3 mattresses. Made the purchase and service run very smooth. Highly recommend!

Marjorie, our sales person, was very nice . She was very helpful. I was quite warm and she offered me water and paper towels. She was informed regarding mattresses and answered every question we had regarding our purchase. We would definitely return to that particular Mattress Firm location in Oakwood Plaza in Hollywood, FL.

Great discounts. I had lots of help finding the right mattress 👍🏾

Great mattress and sales people are the best

Thank you to Kenny Sosa. He was very helpful. Answered all of our questions. He had a lot of patience and was very polite. I recommend this place and hopefully you get him as your assistance. 👍🏼💯👌🏼

Great customer service and good prices on all the major brand name mattresses. Jeremy was patient and helpful. Plenty of stock with quick delivery.

DJ Khaled was a great representative from beginning to end. He to the time to understand everything we were asking for from comfort to budget. I would recommend mattress firm in oak wood plaza and I would definitely recommend you talk with khaled about your mattress preference.

Please see Khaled or Edmundo they know their mattresses. Shopping for a mattress is confusing, he took me around the store and helped me find the perfect mattress for my body. It was even on sale.Their delivery team were strong men equipped to move the old one out and the new one in.Great Experience

So this was the first time I was ever buying a mattress and Khaled was basically an angel sent from god . He literally allowed me to try every single mattress in the store lol just so I could fine the perfect one . His friendly attitude made my entire experience worthwhile. We had so much fun testing the different mattresses and pillow I would come back here just to chill and the greatest part is he saved me so much money , he basically saved me a brand new car. To the owner of mattress firms I recommend you guys to give this guy a raise or something his sales man ship is simple amazing .. thank you again mattress firm , my back greatly appreciated the quality mattress you guy sold me . God bless

Great customer service in and out quick all questions answered great savings

100% Customer Service oriented :)

Jeremy was fantastic. Not pushy, very informative and did a great overall job of just giving all the options and letting you decide. Very happy with experience and strongly recommend. Bought a king Sealy hybrid with adjustable base in the second visit.

Very helpful staff whent out of there way to help with our purchase

James was very helpful and addressed all my concerns and thoroughly explained what he knew would be best for both my husband and me. He went the extra mile and was considerate of our age and limitations. I am looking forward to getting our new bed and would highly recommend James to anyone I can. It was very satisfying to have him help us make decisions which would be beneficial health wise and comfort wise.

I came to buy a twin mattress for my son. Was in and out of the store in 10 minutes! Kenny was so beyond helpful and the prices are unbeatable. Thank you for making my experience so seamless and easy!

Frank and James were awesome! They helped me make a great decision on a quality mattress. They were attentive and listened to my issue. I highly recommend the Oakwood Plaza store if you are looking for top-notch customer service and great prices!

Great service, reasonable prices.

I called ahead. I spoke to James. He said due to virus the store is only taking appointments.I liked that for 2 reasons, social distancing and his full attention.I explained my sleeping habits, my weight.When I got there he had 2 beds for my situation. He gave me a great deal. I am happy. Now waiting for delivery

Awesome sales skills and great service during and after sales

Excellent customer service! Luisa was very helpful and professional. Quick service in and out with a gear deal.

It was our first time buying a new mattress. Luisa took the time to explain every detail and was patient with us. Glad we trusted the reviews and came to this location.

The place has a lot to offer, nice variety and prices. Sales associate, Khaled, was very accommodating and helpful.

Came and met with Kenny. He was helpful and super informative. The whole process maybe took 30 minutes. I can’t wait to sleep in my brand new mattress. Thanks, Kenny!

Everyone there was very professional. They knew what they were talking about. The work with you and get you the exact thing you need for a good night sleep. I worked with Frico and he was amazing!

I was treated with respect and it was an easy transaction.

Khaled was amazing! Such a big help and made the process so easy

Very, very, very, stressful. No need to go thru all that we did. Were supposed to just drop off $100 to keep sale price & leave. Was put thru the ringer. We told em from the beginning the deal my wife had with Nash. I wish Nash wouldve been there. Still am happy to have seen the wonderful bed were getting & to have met the great staff. Now just gonna relax knowing that we got the sale price. Everyone was great. Will recommend Matress Firm to anyone who needs a quality bed

Excellent customer service! 100 stars! Will differently recommend because of service provided.Camille Guzman. Great employee.

My mother and I were graciously helped by Khaled, and he was the most pleasant salesperson in the city! Helped us find a great deal and was very patient and funny. I highly recommend this location for your bedroom setup needs 😊

Extremely fast and efficient service.

Camille and Edmundo made me feel like Royalty!!!They made sure i got the best deal on my king size mattress and adjustable frame.Camille was so patient with me . I showed up twice at the store and was very indecisive .Definitely an experience to treasure !

Excellent customer service experience

Robert was very nice and helpful

Our salesperson Kenny was knowledgeable and very sensitive to our needs, I will recommend my friends to that particular store in the future

Jeremiad and Khalid very helpful very kind and respectful. I really recommend everyone to come and try this locationDalila👍👍👍

Khaled was wonderful.Informative and patient. We walked away w a great mattress. Great experience!!

As soon as we entered Mattress Firm in Hollywood a friendly sales person named Marjorie greeted us. She was very knowledgeable and took time helping us find the perfect mattress. She made are buying experience a pleasure. I highly recommend seeing Marjorie for your next purchase! Very happy customer!

Khaled Khrino is a great salesman and kind. I always make sure to contact him for my mattress purchases... This world needs more gentlemen like Khaled... Thank u!!!!

Very much convenient! Nice staff! I love the time that was taken to help out with my needs.

Jared And DJ Khaled Was great on assisting us To find a new mattress At the best deal possible

Luisa and Kenny are great. Great customer service and really know their stuff.👍

Excellent professional and Knowledgeable she was...Marjorie

Mattress Firm was great! Everything is clean and sanitized. The sale going on cannot be beat, nor can Khaleds salesmanship! He was of great assistance, very honest, straight forward and warm. We very much appreciate the service we received at Mattress Firm today and cant wait for our new Beauty rest mattress!

We were waiting on Gianfranco to assist us in the meantime the two associates were very helpful and happy to assist. Gianfranco became available and he was great to work with. We appreciated his knowledge and recommendations as we sorted through our purchases. Thank you!!!

Frank is an amazing seller. Very nice, stood by us the whole time, had us try every bed before choosing. Looking for a great mattress with a good price ask for Frank!

Camille was amazing and very helpful! Helped me get just what I needed! Highly recommend!

Robert was very helpful.

Luisa was amazing in the store and helped my BF and I find the right mattress to fit our specific needs!

James and Frank were fantastic! I had an online order issue that they were so kind enough to resolve, even though they didnt have to! They also tied my mattress down to my car, knowing that I had no knowledge of doing it myself. They went above and beyond and Ill forever be a customer of Mattress Firm, because of those two fellas! Thank you guys!