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Talsma Furniture
4943 Olive Commerce Dr, Holland, MI 49424, United States
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Talsma Furniture
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Fa
Review №1

Such a good place. I love the product offer and the staff is really awesome.We had a few manufacturing issues on our product and they made sure we had a solution for it and that we were fully happy about it.They got you covert if you see what I mean!

Ri
Review №2

WATCH THIS PLACE!ADVERTISE ON BILLBOARDS FREE LOCAL DELIVERY WHEN I CALLEDFOR DELIVERY OF A ITEM RECENTLY PURCHASED WAS INFORMED THERE WOULD BE A DELIVERY CHARGE OF $79.00 . WHAT THEY DONT TELL YOU THERE IS A MINIMUM PURCHASE REQUIREMENT THAT I MISSED BY $59.00. WHEN I ASKED ABOUT IT I WAS TOLD THAT IF I PAID THE EXTRA $59.00 I WOULD GET FREE DELIVERY. HAVING BOUGHT FURNITURE FROM THEM FOR YEARS AND ALWAYS TIPPING THEIR DELIVERY PEOPLE I AM FINISHED.

Da
Review №3

Purchased a chair within the last 6 months. It was a swivel glider and a family member sat on it and it broke. I contacted Talsma and sent them pictures of the damage and they had someone I it here to fix about a month later. The tech that came said the wrong work order was put in by Talsma (which I told them was wrong long before he came out). Talsma response was “it’s not our fault not every company is as prepared as our techs are” so wait... you mean to tell me that every tech has every tool and every part for every piece of furniture you sell on their trucks? Give me a break. Not to add insult to injury, they’re offering me $50 on top of Best Furniture who is also offering me $50 (upon sending them a receipt of the tech to come fix that I now have to source) who in the world is going to make a house call to fix furniture for $100 let alone have me figure out who to get here and fix it??? Then I have to waste more time getting a receipt back to you? Nope. Oh and we furnished a whole house. You would think much better service from them with the amount we spent but oh well! I guess they’re just the new “Art Van” of furniture...

Li
Review №4

Great furniture selection, overstuffed couches and chairs, dining sets, barstools, bed frames, pillows.. Classic, contemporary, beach house, its all there. The best part? Staff extremely freindly and helpful!

Ru
Review №5

Ordered online a mattress set Worked with Justin. He was able to look up my history and recommend a similar mattress set, to what I was use to sleeping on I would recommend Talsma Furniture. Very helpful and great communication with Justin.

Me
Review №6

Super friendly and knowledgeable staff. Our sales person was not pushy or pressured us. Felt really happy with our purchase!

Gr
Review №7

Hope did an awesome job helping us find just couch we needed. Measured it to make sure it would fit into our home. Cant wait to get our new couch.Thanks Hope

Ti
Review №8

We purchased a beautiful Flexsteel couch from Talsma, along with a warranty through Talsma from a company called Montage Furniture Services. After a few months our couch did have a dye transfer problem and we followed the protocol with the warranty company, but had some challenges with the warranty company responding and resolving the problem. Tim Talsma did get involved with our challenge and we were ultimately successful in getting the affected pieces replaced. Thank you.

Ca
Review №9

We worked with Hope Prins during his crazy pandemic. She helped our family order a sectional in April, and then two side chairs in October. She did a great job communicating throughout the process. And although our couch came almost 6 weeks late, she took the time to keep us informed. I would highly recommend working with Hope and Talsma!

Ma
Review №10

I like the wide range of furniture style and price. You can always find what you are looking for.

Jo
Review №11

Julie was very helpful-had a lot of good ideas and really helped me process things.

Ty
Review №12

Experience at the store—good. Experience post-purchase—terrible.While shopping for my furniture I decided to go with models that were pre-made so I didn’t have to wait 15 weeks for a custom order. Just bought a house and don’t have any furniture. Placed my order, and discussed delivery with my salesperson. They said that my couch could be in right before when I was hoping to get it delivered. I asked how quickly we could get delivery set up once they knew it was in. They said next day delivery is no problem. The timing for me would be perfect. Fast forward to now. Was hoping to get furniture by Saturday. Still hadn’t heard anything for delivery setup by Thursday, so I decided to call to check in. Turns out my all furniture was in except the ottoman, which is not totally consequential to the delivery. My desired timeline was stressed when I made the purchase. No one contacted me about my couch being in—I don’t even know how long it was in before I called. I asked if we could set up delivery for Saturday. I was told Saturday was full and it was too late in the day to schedule for Friday (and regardless they wouldn’t schedule anymore bc if the weather). I tentatively set up delivery for Monday—earliest possible, but not ideal. After thinking about it, I then call back to ask about potential pick up instead (renting a Uhaul). I was told that would work I would just need to give them a few hours notice to pick up. Call back next day to give notice, well in advance, that I would be picking up. Was then told by my salesperson, who was not the person I talked to the previous day, that I would have had to have called by 1pm to get it moved from the warehouse to the store, which for me is 2 minutes away instead of two towns over. I called at 1:04, not knowing the policy, and I was not given any sort of alternative or explanation for why I wasn’t given this detail before. The lack of communication from the store is incredibly infuriating, especially due to the fact that the couch was already in and then I now have to drive two towns over instead of in my neighborhood. Now I’m preparing to pick up furniture Saturday morning. We’ll see how that goes.

la
Review №13

Have limited hours because of pandemic. If you Work for a living buy the time you can get there are close.

Co
Review №14

This is by far my favorite place to shop for furniture. When you walk in the door, a sales person greets you, asks if they can help point anything out, answers your questions, and lets you know theyll be around if you have any questions. Then they leave you to browse and shop in peace! No uncomfortable hovering over you. No overselling every little feature of every price that you look at. No trying to fill every possible moment with speaking about their great products. They give you space to shop, room and privacy to discuss pros and cons with your spouse, but remain available the moment you need them, and are very knowledgeable and helpful once you are ready to make decisions.Seriously, if you are an introvert like me and usually hate shopping in commission based stores, give Talsmas a shot.You wont find super cheap Big Box store prices here, but you get quality for the price. If you want furniture you can customize, enjoy and pass on to your children, this is the place to shop.

Em
Review №15

This store does it right! The selection and service was very impressive. Im happy to support this family business for years to come!!

Er
Review №16

Kelly is so knowledgeable and friendly. Helped us pick out two living room sets and answered all our questions quickly! Highly recommend

Le
Review №17

We loved working with Hope! She is very knowledgeable and had our interests in mind. She spent over 2 hours with us one-on-one to make sure we were happy and satisfied. We would highly recommend Talsma (and Hope)!

Mi
Review №18

Julie at the Holland Store was fantastic. Very knowledgeable, customer friendly and patient. She helped us make appropriate selections by answering our numerous questions. We are very pleased with her follow through on the two purchases we made through her thorough guidance. Thanks, Julie! Well be back to Talsma Furniture in Holland should we need to look at other items.

Ly
Review №19

Lovely experience.See Designer Deb Fox for exceptional customer service.

Al
Review №20

Hope was AWESOME to work with! She was very knowledgeable about Furniture & different woods & fabrics! Terrific personality, friendly not overbearing! Very nice products & Quality!!

Ka
Review №21

Hope made the purchase of two chairs super easy! Weve enjoyed Talsmas products and their staff is knowledgeable and made us feel at home.

Vi
Review №22

Hope greeted us for our appointment. She was friendly, helpful and knowledgeable about the furniture. She tuned into my likes and dislikes quickly and helped us choose the perfect chair and ottoman for my comfort.

ma
Review №23

My salesperson, Kelly was amazing. Going above and beyond my expectations to get exactly what I needed. The furniture was lovely and great quality. Looks great in my living room. Oh and the delivery people were very professional and helpful.

T
Review №24

Our salesperson Kelly was so helpful. Also patient with us as we had no idea what we wanted. She went above and beyond to answer questions and get information we requested. Purchasing from Kelly was great!

Ju
Review №25

Everyone we have dealt with at Talsma have always been so friendly and helpful! We are also very happy with the quality of furniture. We won’t shop anywhere else!

Me
Review №26

Great experience with Nate, great selection of what we were looking for.

Ka
Review №27

Eagerly awaiting my furniture order. Julie was so helpful in the Holland location, (even coming in on her day off to complete our order). Thank You! We appreciated her taking the time to walk us through our varied options and explaining how order is written up to assure us these details result in the the living room furniture we are hoping for.

Th
Review №28

Talsma Furniture has provided a very good furniture shopping experience.Our sales person Hope Prins was very helpful and consultative. No high pressure, no hype.After the sale Hope has followed up and communicated well regarding anticipated manufacturing and delivery times. I would strongly suggest if looking for furniture you consider Talsma and Hope.

Ma
Review №29

As always Hope was wonderful helping us pick a chair and fabric. Love the store. Thanks Hope.

Da
Review №30

Susie Jarvis was exceptional at helping me select, order and purchase a custom bench. She knew the product options, the right vendor and just what questions to ask me to order the perfect bench for my bedroom. I’ll certainly go back to Talsma’s; and when I do I will ask for Susie. She was knowledgeable and provided me with a simply enjoyable shopping experience!

El
Review №31

We stopped in to look for a chair for our living room. At first I was not impressed with the greeting that we received from the man at the front of the store. Maybe he didnt work there, I dont know, but I thought he went to the back, but just as I was thinking maybe we should leave, Julie came walking over to us. She greeted us with a smile and ask if she could help us fine something. I felt a little better after that. She was very helpful in showing us chairs when I told her the kind that I was looking for. We did buy a chair from her and are looking forward to enjoying it when it arrives at the store. Thanks Julie for being so kind and helpful, we appreciated the care and time that you took with us.Our first experience and visit to your store was not so bad after all. Cant wait to enjoy the new chair.Liz

Je
Review №32

We left home at about 1 pm. We were looking for a dining room table and chairs. Found exactly what we wanted. Will be delivered by the middle of the month. Talsma paid sales tax. Were back home by 2:15. Perfect!!!

Sa
Review №33

I have worked with Hope on furniture for several rooms and have always been very happy with her experience, support and suggestions. She is always available and returns calls and emails efficiently.Also I have been very happy with your delivery service.

Ca
Review №34

Found just what we wanted. Great Sale! Free delivery. Good people

R
Review №35

Rochelle was very helpful helping my wife and I pick out a mattress. We bought one on line and that was a big mistake. My wife has MS and Rochelle’s knowledge helped us make the right choice. My advice to others is don’t buy a mattress on line.

Je
Review №36

Beautiful store and very helpful staff. They carry quality furniture and furnishings.

PK
Review №37

Nate was our salesman and he handled our rather request for 9 pieces of furniture well. He was efficient and helpful. We found everything we wanted in a few hours and all went smoothly. The prices were good with quality products. He gave us a nice discount and once again, we found just what we wanted and needed at Talsmas close to home. It doesn’t get any better than that!

sa
Review №38

It was very nice I had a very nice and helpful lady and she was very patient As to what I needed

Ly
Review №39

Had a great experience with Kelly at Talsma’s today purchasing a sectional. At just the right moment she left so my husband and I could discuss in private small details regarding the purchase. Can’t wait for the sectional to be delivered!

Ma
Review №40

Absolutely love working with Hope Prins, have worked with her since she started and its great that she remembers what we have bought in the past and what will go with it.

Lu
Review №41

I have enjoyed working with Rochelle. She has been so helpful and encouraging during the building and decorating of my new home. She even answered my email on her day off! Excellent customer service and she has a great eye for design! Thank you 😊

Ka
Review №42

We had a wonderful experience and a very top notch sales lady . Her name was Holly. Very very helpful and helped us find exactly what we were looking for. Very happy with my new recliner. Thank you so much. Made my day for sure.

Er
Review №43

Holly was extremely helpful in our decision to refurnish our living room. Great experience and quick delivery time on stock items!

Ro
Review №44

Shopping at Talsma Furniture in Holland was a great experience. Staff was very helpful and professional. We never felt pressure to buy, they were more concerned that we bought what we wanted and encouraged us to look around and compare. In the end we found what we wanted for a reasonable price. They were helpful from beginning to end. We love our new furniture!

So
Review №45

Very helpful with purchasing an Icomfort adjustable bed

Ro
Review №46

Great staff. Very helpful. Thank you

Li
Review №47

Nate was extremely helpful and patient with us as we made our choices and final decisions. Peggie was also wonderful to work with and gave us confidence in making design decisions.

Br
Review №48

Thank you Kate for making our shopping experience perfect. Your knowledge and expertise made It so easy...

El
Review №49

Thank You Susie!! I walked into Talsma Furniture not knowing what I wanted or color choices - just that we needed a new sofa. Susie listened to my ideas, looked at the pictures of my room and instantly gathered fabrics. She could tell my style and guided me through the process. Talk about patience!! I appreciate explanations regarding one company vs another so an informed decision can be made. Susie not only included my non interested husband, but he walked away saying it was a really good experience and why would anyone go anywhere else but Talsma and work with Susie! She knows her furniture, fabrics and style. Susie, you are the Best - Thank You!!

Je
Review №50

Nice working with Talsma Furniture,little different shopping experience in a lock down, but they were very responsive to emails, overall good experience.

Ca
Review №51

I bought several pieces of furniture from the Holland store. I was not pleased with one of them because of a weird smell to the wood. After some back and forth, the store very graciously agreed to let me make an exchange. This happened timely and I am pleased with my new pieces. The delivery guys were great. Thank you— I am happy,

Ma
Review №52

What a wonderful experience! We came to Talsma to shop for new living room furniture and couldnt be more pleased. Hope was wonderful in narrowing down a selection that played to our tastes and was very patient with us during the entire decision-making process. The entire staff was very friendly, and even helped keep our kiddos entertained while we worked with Hope. We will definitely be back!!

Re
Review №53

This was our first time going to Talsma. We were helped by Rochelle who was great! She was super helpful but not overbearing and helped us choose the right piece of furniture for our needs! She was honest about quality of fabrics and styles as well. The store was clean, well put together, and has a lot of unique and cute decor and furniture. We appreciated the prices and options of fabric and colors! We will definitely go back again!

Ma
Review №54

Great service. Very knowledgeable and helpful in making decisions about mattress purchase.

Ca
Review №55

Every time we have shopped at Talsma we have received excellent customer service. The staff is very knowable and helped pull together furniture style, fabric, and accessories to give my room a completed look. Their furniture delivers great quality and style for a reasonable price. My orders arrived on time, and were carefully unpacked and placed in my home. We will definitely be returning to Talsma Furniture soon.

An
Review №56

Rochelle went out her way to come to our new home and helped us make decisions for 3 rooms. She was patient and very accommodating and made a stressful time very seamless :) We love our furniture and we will be back for more.

Li
Review №57

Always impressed with the product knowledge and support I receive at Talsma. They dont hassle you like the big box places do. Their prices and financing are always competitive.Delivery and sales assistance are great.Highly recommend.

Ph
Review №58

Kelly did an excellent job, attention to detail while not being overbearing.

Je
Review №59

Rochelle was great to work with. We loved the process and can’t wait to get our furniture. The Holland store is also a very nice location

Sh
Review №60

Krystal made the process of ordering new furniture extremely easy. We were in and out of the store within an hour and are very satisfied with the service we received. Thanks Krystal!!

Pa
Review №61

We have looked EVERYWHERE for a sectional that would fit in our home and finally met Richelle in Holland and we placed an order! She helped me figure out dimensions and how to care for the fabric. I’m very, very happy it really came together seamlessly, Holland has a great selection of furniture.

pe
Review №62

Great selection of furniture at a low cost!

Ba
Review №63

Salesperson very helpful

Ja
Review №64

Talsma went out of there way to make an issue correct. Thank you. I appreciate the great customer service. You have earned our business in the future. Thanks!

Ka
Review №65

Great selection, and Julie, our sales representative, was top notch. In addition, the gentlemen that delivered our purchases were kind and highly professional. Overall, a great experience!

Li
Review №66

Had a great furniture buying experience. I would definitely go back. Krystal was wonderful to work with.

pa
Review №67

The interior decorator (Hope) was extremely helpful and knowledgeable. She was patient and kept us informed once our order was placed. Their delivery team was professional and friendly. Would definitely recommend Talsma. Their pricing was also competitive with other furniture store we checked out.

Su
Review №68

Krystal was super to work with, attentive with excellent response time and friendly service. Gave us space and time to decide what best suited us. Great experience.

Ra
Review №69

Rochelle, our furniture arrived and we LOVE it!! thank you for the personal touch and help. Your expertise was just what we needed!!

Ka
Review №70

Julie was very helpful during all phases of the buying experience from finding all options that fit out criteria to choosing fabric. All around great experience without the standard sales pressure. Refreshing!

Sa
Review №71

We had a great experience in the Holland store! Hope and the rest of the staff went above and beyond our expectations while we were in the store. Hope really helped us in matching together different patterns for our new sectional and stayed patient as we changed our minds multiple times. After visiting other area furniture stores, we feel confident in our decision to purchase from Talsma due to quality furniture and very friendly staff. Thank you!

No
Review №72

Hope was amazingly helpful in my quest for furniture. She took the time to understand what I wanted and need, and gave me great ideas and options.

Da
Review №73

Super expensive. Not going back

Th
Review №74

Great service.... knowledgeable... friendly help... convenient.... keep up the good work!

Ja
Review №75

Good quality furniture and a friendly, knowledgeable staff. They were accommodating, patient and creative as they were clearly poised to assist us rather than direct us. It was a very nice experience.J&A

Li
Review №76

Excellent customer service. Staff is not over bearing like many other stores. Quality products at great everyday low prices!! Excited to do more business with them!!

Gw
Review №77

Kelly at Talsmas in Holland was great!! Very helpful and I would ask for her help again for sure🌺

Be
Review №78

Extremely helpful salesperson. Reasonable prices for great quality furniture. I will be back with my room dementions and my color palette.

An
Review №79

We were at many furniture stores looking for a sectional sofa for over a year. Katie Overweg, at the Holland store, gave us her time and assistance by answering all of our questions and selecting style, fabric, seams, arm style and even pillows. Her help was greatly appreciated, invaluable and very necessary!!Thank you Katie.

Yv
Review №80

My husband and I were very impressed with the help of Julie and Hope. They were very knowledgeable and professional with a personal touch.

Do
Review №81

I had an enjoyable experience working with Rochelle in Holland today. She let me shop with ease and took time to give me her opinion on matching a recliner to my existing decor. Talsma furniture has a nice selection, nice price points and free and quick delivery. Thank you

Pa
Review №82

Wonderful help on the floor, finding the perfect piece for my needs. The delivery men were most helpful. All in all, Talsma delivers the goods!

Ca
Review №83

My wife and I really appreciated the time Hope took to listen before she showed us ideas for our project. Her knowledge of the products available was impressive. She made the whole process enjoyable!

Br
Review №84

Recently bought a couch from here. Excellent variety to choose from at varying price points. Salesman/saleswoman are not pushy, very friendly, and able to answer all questions or find out the needed information. After visiting at least 5 different furniture stores in the area, this one provided the best overall experience.

Ch
Review №85

Friendly staff, nice selection. UPDATE: Got our boxed chairs home and found one was damaged. Called and they quickly offered to replace it, no hassle at all! Glad we dealt with a local retailer!!!

Ja
Review №86

Thank you Talsma for a No pressure shopping experience. You gave us time to relax and make our own decision without feeling like we were being sold.Would have given 5 Stars, except there was some confusion on the sale pricing and or purchase was 5% more than we thought.Thanks again, cant wait for delivery.

Br
Review №87

Hope was very helpful, we will probably buy from them.

Sa
Review №88

Great service, great selections good pricing.

Li
Review №89

As always the sales staff is helpful and not pushy. It is the only place shop for furniture. The quality and customer service cant be matched.

Ba
Review №90

Excellent sales lady, Hope, and service delivery. They were fast and efficient. Thank you!

Sa
Review №91

Julie Ruiter was extremely helpful in the selection and layout of our entire rec room. She is a great interior designer and the touch screen programming to scale all the furniture selections into the dimensions of our room was wonderful to use and see. She went over every detail to be sure we were pleased before we placed our order. We purchased a some stools and tables from Talsma in the past and had a great experience that time as well. Highly recommend!

Di
Review №92

Good displays, variety of furniture. Prices are too high. We explored the entire store, prices on the floor, were there well over an hour and were approached once by staff asking if we needed assistance. I was looking for a sofa, end tables and a set of night stands, enjoyed looking through the store, but walked out buying nothing.

Li
Review №93

Excellent, patient, detail-oriented service!We visited twice this year to put together a complicated order. Katie Overweg assisted us both times. She even price matched a few items we found online. She was polite and did not rush us. She helped us think through what we were trying to achieve and was great making changes when needed. Very detail oriented. This is not the first time we used Talsma, but we will continue with them--even though we live outside their delivery area, it was worth the extra charge for such good service.

A
Review №94

Rochelle, you went above and beyond. It’s why we continue to shop at Talsma Furniture in Holland. The quality of goods, sales and customer service is stellar!

Sh
Review №95

We recently visited this showroom (were new transplants to Michigan and saw their billboards) and were 100% pleased with the friendly service. We knew what we wanted and Greg was completely responsive to our needs. We bought them at a 2-for-1 sale and the transaction was exactly as promised, no hidden charges. Delivery of our two recliners was on-time and efficient.Ill add that while we are delighted with the recliners, were very unhappy with ourselves that we bought them. We miss being together on the love seat and, had we realized this, wed have purchased a double recliner instead. But Ive no doubt that when we shop again, it will be with Talsma.

Ji
Review №96

I have worked with Hope at Talsmas in Holland many times. She continues to go above and beyond to help me make beautiful changes to my home. She is decisive, patient, and has a really great eye for color and the artistic touches that I do not have myself! Thank you for your help! I will continue to come back for the beautiful furniture and stellar service.

Ki
Review №97

Hope was so easy to work with. She was very patient and really sought to understand my style. She pulled out some fabrics I wouldn’t normally have chosen, and I loved them so much I ordered pillows in the fabrics.

Ja
Review №98

We just completed a move to our new home and needed help with decisions concerning furniture and wall decor. A salesperson from Talsma was willing to visit us at our home. She took pictures and measurements of each room and within a few days we revisited the store in Holland and she made suggestions about fabrics and styles that would fit our new decor. Our new furniture has arrived and we couldnt be happier. We cannot thank her enough for her willingness to visit our new home and help us make the right decisions. We look forward to working with her on suggestions for wall decor.

Wa
Review №99

The time that Julie spent helping us in the showroom picking our furniture out was very much appreciated and there was no sales pressure. The delivery experience was exceptional. The delivery teram was genuinely courteous and their service was beyond expectations!! The Talsma team is truly the best!!

Kr
Review №100

We absolutely love Talsma in Holland! The sales team is so friendly and helpful. We have shopped there 3 times in the last year and have been pleased with all three experiences.

Information
54 Photos
100 Comments
4.7 Rating
  • Address:4943 Olive Commerce Dr, Holland, MI 49424, United States
  • Site:http://www.talsmafurniture.com/
  • Phone:+1 616-396-2121
Categories
  • Furniture store
  • Mattress store
Working hours
  • Monday:Closed
  • Tuesday:10AM–8PM
  • Wednesday:10AM–5PM
  • Thursday:10AM–5PM
  • Friday:10AM–5PM
  • Saturday:10AM–8PM
  • Sunday:10AM–5PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
Amenities
  • Wi-Fi:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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