Excellent,fast and courteous service. One of my truck tires had a nail, and they fix it pretty fast, probably wasnt tat bad. Good service

What a great place! My wife and I drove up to Holland for a wedding last weekend. We got there on a Friday night and my back brakes were making an awful grinding noise. Tuffy was one of the only brake places that was open on Saturday. I got there early (1st person there) and told my story. They were very nice and said that they would assess the situation and let me know what I was looking at. Within 2 hours, I got a call back. They told me what it was and how much it would take to fix it and (most importantly) that they could fix it the same day. They ordered the parts and had it fixed by 1:30 that afternoon. It ended up being a very good experience.

Dont depend on this place for the FREE Ac system check. FREE courtesy inspection. Its a lie I tried to schedule an appointment and they said its first come first serve but they said they have been working on the same cars for multiple days and arent taking any new cars. Dont waste your time!!! You should look elsewhere!!!

Great place, had a bolt in my tire, they got me in right away and didnt charge me for it. I had break trouble before and they got me in same day and out in a couple of hours. Great place, would highly recommend this Tuffy location.

Brought my car into Tuffy to get an AC recharge after I did some repairs to the system. Unfortunately, there was an additional issue with the AC that I hadnt addressed before bringing it in, but they recharged it and evacuated the system for me without charging me. Great customer service, and I would bring my car back there without hesitation!

They did a great job today! Came in first thing and they were done right away. Will definitely be back!

Do your homework before you take your vehicle here. Ive got rung up for almost $5k in the last 2 years. I looked up prices for parts and labor, and they GROSSLY overcharge for everything. They supposedly are under new management.....they are still crooks. Go somewhere else!!!

Stopped in on short notice while going out of town because my trailer lights we’re not working at all.Prior to stopping at Tuffy in Holland I had talked to the place I bought the trailer from and they told me more than likely I would need a new wiring harness for my vehicle.Talked to Paul upon arrival and he told me he’d take a quick visual inspection of the trailer harness and the vehicle harness, while he was inspecting it he found that the pins inside of the trailer connector were bent over and touching other pins. He made quick work of bending them back and re-plugging it back together and hey! What do you know they work now!I’m so grateful for his help! I will for sure be back for future repairs!Anyone looking for an honest repair shop you shouldn’t overlook this place!. I know it’s a Tuffy repair shop but the amount of knowledge this guy had and the amount of respect and professionalism I was shown blew me away.

I stopped in to get an oil change on my way out of town and I couldn’t have asked for better service. I left knowing I was safe to get on the road and travel. You just can’t beat fast, fair, and friendly service. Thanks y’all I will definitely be back again!

Jacob is one of my former soldiers. He has always been a hard worker and gotten the job right while he served so when he told me he got his own shop I knew I had to take my car there. I was quoted nearly half of what I was quoted at any other shop to have ever problem I have had with my car in the past few months fixed. All of the work was done fast and efficiently and my car runs better now than when I bought it almost 40k miles ago. Jacob and Paul are both two of the most honest guys I know and they will take care of you and your car!

The crew was very professional and helped to show and explain the issues with my van. I took it back for a follow up and they were very good about looking at every part of the van.

Had nothing but a great experience with these folks since day one thank you for all the great work

I just recently went here to Tuffy and I can say there friendly. Price wise its not worth it I paid 85 dollars for an oil change. My driver handle on the inside was broke and they taxed 52 dollars just to look at it, when I took it elsewhere and it was free to look at was only charge for the repair not looking at it. I say lower your prices and youll have more sales at least price match, something.... POINT IS ANOTHER PLACE DID THE same work and charged me nothing for it.

I recently had my Dodge Charger at the dealership and they told me I needed an engine to fix my check engine light.Driving by Tuffy’s on Waverly Rd, I noticed a under new management sign out front, I thought I’d give them a try again, I hadn’t been there in years.I brought my car to Tuffy’s for a second opinion and the Master Mechanic Paul took the time to talk with me and to look at my vehicle.What they found wrong with my car was damaged wiring going to my oil pressure sensor that was causing all sorts of issues with my car.They fixed the wiring and saved me a ton of money!I will for sure be back and let everyone else know of the stellar service and hospitality that was given to me.

Last weekend we were in Holland for the weekend. A maintenance light went on and we stopped at Tuffys to get it checked. Paul was thorough, professional and honest. I highly recommend this place if you need maintenance on your car. Thank you for giving us peace of mind for the remainder of our trip!

Overall I had an EXCEPTIONAL visit and will definitely be back for future repairs!Very professional from start to finish! Staff was friendly and knowledgeable.

Great place to have your vehicle worked on! will definitely be back for future work on my vehicle!highly recommend these guys, Jacob and Paul were very thorough with explaining my vehicles needs.

These guys redid my entire front end on an 05 Suburban in a day! Awesome company and awesome people who work here. Thanks Jake and Paul 😘

This is an overdue review! We stopped for lunch in Holland MI on our way to Empire MI and suddenly our car started making TERRIBLE sounds each time we accelerated. My husband looked under the car and it seemed like it was related to the heat shield. Paul at Tuffy was one of the only places open and he agreed to check the car for us. Sure enough, the heat shield was damaged. While there was no time to order and install replacements, he quickly removed the heat shield, told us to call our local mechanic when we returned to Chicago and sent us on our way, with instructions not to park in high grass/brush. He wouldnt accept any payment! We couldnt be more grateful for his help and advice and we thank him for making the rest of our drive WAY more pleasant!

Called twice asking about them doing service and installing an aftermarket part, then when I arrive they suddenly change their mind and say no.Hows that for customer service. Just go somewhere else

My previous rating was a 2 it was supposed to be a 3 star. The only reason for that is because of the price. It is very expensive. All i needed was brakes and rotors done. An even with going Tuffy previously for the same repair and having lifetime brake pads the job was quoted over $300. I even offered to supply my own parts as I had bought a set of performance rotors and brake pads for my car not long ago just dont have access to tools to do the job at this time and i was turned down. I ended up going somewhere else and having the job done for significantly cheaper. I have used this Tuffy before for an emergency brake job (my caliper gave out and destroyed my rotors and caliper) the service i received was excellent but very very expensive in the ball park of $1000 for two calipers. Two rotors and 4 pads. If it was not for the situation i was in i would have gone somewhere cheaper. However i want to point out that the service team i worked with were very helpful. Very kind and i greatly appreciate the work they did for me and those employees deserve 5 stars each but the company itself with how things are priced I can only give a three star.

Very friendly. Took time to explain my problem and the various solutions. I hope I dont need to, but Ill be back.

They did really good work on short notice at a really fair price for me.

Always great service. Even thru this virus stuff. They remodeled the front entrance 2 make it more safe 4 me and the person helping me. Nice work Tuffy.

Good people, good place, good service! A+++

Great service shop. The manager is always knowledgeable and understanding. Service is quick and as expected. Getting in for immediate service can be a challenge as they always seem to be servicing vehicles throughout the day but where they shine on overcoming this is with communication. As they can make appointments for you and can even accommodate you on busy days. They stand behind the Tuffy name and you get a sense of ownership of that. The service I got was good and they gave me a complete rundown of visual inspections on my visit.

I went to Tuffy to have my brakes repaired I got a call back saying he didnt feel good about doing a 1000 dollar brake job knowing my transmission is going out soon. Im so glad he was honest and I was able to make the decision. This company is great I also had a slow leak in my tire and they repaired that at no cost. Im recommending Tuffy to all my family and friends. Thanks TUFFY!!

Definitely steer clear if you can. Aside from paying out the nose, which is par for the course at these types of place, this was the worst service I have ever experienced.I brought my car here and enter the lobby to find it run down and under construction. I give the man my keys, and he says I will get a call later that day. He said it should be done tomorrow morning. I get a call later in the afternoon and am told it will be done that day (Thursday) or tomorrow morning (seems reasonable enough). At 11 AM the next day I give them a call and they do not even answer the phone.... I give them another call in the afternoon and the guy on the phone says the tech is out to lunch (its 3 pm???) and he will have him give me a call as soon as hes back. Big surprise, but I never hear from them that day. Not a single call or anything from them Saturday, and they are closed Sunday. Come Monday late afternoon I GIVE THEM A CALL yet again and the tech answers saying he has been gone since Friday ( I was lied to at least once here), that its almost done, and he will call me later that day when it is finished.So from Friday morning to Monday at 6 I had no car and no way to get to work after being told otherwise, and at no point was I told anything changed. Unless you have no need for your car for an extended period of time, dont mind paying a ton, and enjoy being lied to I would not bother stopping here. You would think Id be happy after spending nearly $900, but instead I feel cheated. I would give 0 stars if I could.

So I went to have the muffler check and get an estimate so they did and told me that my Honda needed the whole muffler so they gave me and estimate of $1200 I went to a different place and got it done for $187 did not understand why this people not been honest so the other please will get my business from now on

Tuffy is a great place to get your car done. Pat always got me the best deal and helped me through all the stuff. The guys that was working on my breaks and stuff did amazing job and quick. I would keep coming back and back. Keep up the great work guys.!!

Very good service take time to explain what the problem is and what the remedy is going to be. 👍👍👍

They are too over priced on there work. They quoted me 1500.00 on a brake job that I went somewhere else and cost me only $240.00 for the same job.

Couldn’t be happier. Got me right in. Little waiting. Very friendly and knowledgeable. Incredibly helpful. Highly recommended!!

As a long-time customer of Tuffy, I am confident to say that they deserve a 5-star rating. The mechanics and technicians have always treated my car like it was their own, and Nick the manager is patient and knowledgeable as he answers all my questions. They have never suggested repairs that were unnecessary. I trust Tuffy!

I brought my car in on a Saturday morning. My brakes were making an awful sound. They took a quick look at it without promising me that they could get to it right away. Turns out there was a stone lodged in the brake. They removed it with no charge and I was on my way to enjoy my weekend. I felt they were honest and straightforward. Their customer service was excellent and I will definitely use their services in the future.

My Daughter and I took a used car there for a inspection and they got the car in a very short time and looked it over. When they were done the service technician explained everything that was wrong with it very well. Everyone there was extremely friendly, helpful and courteous. I will be back.

These guys know what they are doing and have the best customer service! They are willing to work with everyone to get them the best deal! I am so glad they were recommended to me from a friend. Definitely go to them if you need work done, they even do payments!!!

I have never gone to this place for service. My first visit there was for a tire swap that was covered by warranty. The customer service I experienced there was WONDERFUL! They did the tire swap and they even filed the warranty claim for me , plus they did it creeper than everyone else who quoted me. I am COMPLETELY happy with my experience.

Paid $2200 to get the catalytic converter fixed, the problem came back a month and a half later and they say it was going to be another $1100 to fix it, so I guess Im just out $2200, Ill just straight pipe it.Response to their response: $1900 financed and an extra $250 right on the spot when I picked up the car and an extra $50 was charged by easy pay, I also brought it in claiming it was the catalytic converter and they said well have someone look at it to make sure I told them what the problem was before I brought it to them, if they had listened to me, it would have been fixed right the first time. Instead Im just out $2200.

Great service! So helpful. They got both mine and my son’s vehicles in and out for oil changes in less than an hour on a Saturday!! Thank you!! I definitely recommend!

The service was good and they worked with me on price. My biggest complaint is my vehicle came back smelling like cigarettes. I have carseats inside and dont like my kids having to smell it let alone myself.

We leave for Ohio tomorrow and needed major repair. Extremely helpful. Best service

Excellent service center! Extremely competitive pricing and more than willing to go out of their way to get you taken care of. Have had better luck here than anywhere else, and I will only come to this shop from now on!

From the people at the counter, to the people also waiting in the lobby, everyone was friendly. The people on the floor were nice enough to let me actually see the problem, witch is becoming more and more scarce recently. I really appreciated the advanced notice of the day the repair was completed as well as the phone call to confirm my total bill afterwards. GREAT SERVICE.

I dropped my car off to get my transmission valves replaced today and they allowed me to barrow a lender vehicle incase my vehicle was going to take a couple days to get fixed turns out it will be done around 3pm and over all I highly recommend going to them because they have not screwed me over an they are nice people, douple checked if the issue was their before doing the job. Thank you tuffy you have my business.

Took my car in first thing on Saturday morning. Had a bad wobble in the front and had to leave on Sunday for a long trip. They diagnosed the problem within the first 2 hours, called to let me know what it was and how much, okayed the fix (tie rods), and had it done by 2:00 and I was on the road with no wobbles the next day. Highly recommend.

Best service weve ever had definitely coming back these guys are awesome 💯💪

Was told at another shop that I had to have a alignment. Took my car to Tuffy and they checked it out. My car was fine. They didnt charge me anything for there time.

I always bring my car here! Very friendly employees that help with any questions or concerns that the costumer has. They also deliver good quality work on your vehicle in a timely manner.

I love coming to tuffys. They always get my car looked at quickly and always do a great job. I also love that they have payment plans

First had them tow my car (7-8) and look at it. Originally thought it was a fuel pump problem. Apparently the timing belt had snapped and after looking into fixing it and agreeing on a price and applying for the car credit program they had(7-12) they said it would be done in a week. I drive by Wednesday (7-17) to discover my car wasnt there. It wasnt in the garage, it wasnt in the parking lot, it wasnt in the back. When we call then the next day (7-18) they said they took it to some other shop in Muskegon (without telling us) to look at it and that it needed a new engine. We agreed on a price for a new engine but it was going to cost more than we were approved for on the credit line. They told us the engine would be in (7-23) and should be all set by (7-26). My husband calls the other shop in Muskegon (thats not a tuffys) to check on the car and the owner said, Oh they didnt tell you? We arent getting the engine until Friday(7-26). I wanted to take my car elsewhere but first had to figure out where the car was. My husband called corporate and they were surprised at the lack of communication on tuffys end and apologies. I tell them I want my car back in Holland and then we get a called from Pat saying he sent it up that way as a favor to us and that he would do the job at cost to make us happy. The engine after all this is 15k miles higher than my original engine and doesnt show up when they quoted again. Through all this I had been walking to work and taking the bus. They finally offer a loaner that had already been hit. I get my car back (8-6) and we have 3 free oil changes and the 1st was supposed to be today. We called (8-24) because it hit the mileage it was supposed to be changed at and was told to call back Monday (8-26) but pat got ahold of us to call back (8-28) they scheduled us to come in at 1:30pm (8-31) and when my husband goes in, the shop is closed! Pat shows up and said, He forgot and had to go to a family function and to called Tueday to reschedule. Come on guys! I should have grabbed my car before agreeing to anything but its not too late for anyone else. My coworker also had a timing belt changed by you guys and it broke the next day and you then tried to make her pay.

Exceptional quality and service and will work with you on any issue

Predatory shop. Cant even tighten a oil drain plug properly... Beware of sabotage. Low competency in general. Stripped my oil drain threads and left me with the bill

I had the best experience there. They was very friendly. Service was very quick in and out. I will be going back if something else is wrong with me car. Thanks a lot!!!!

Were willing to work with me when I was in a financially tight situation, gave me a much better estimate than the previous garage I had been to. Had good customer service skills, were sensitive to my needs.

This shop has the best customer service and even when busy will find time or work with my schedule to get the work done. Very reliable and knowledge

I been coming to tuffy for 5-6 years and never had any problem. And when there a issue they are always there to help me. I wanna give a big shout out to pat and nick thanks for everything you did for me and my family. You have mine and my family business. Thanks tuffy teams and thanks pat and nick.

They have gotten my truck in on the same day and fixed it at a very reasonable rate, with different options. Very respectful.

Thwse guys helped me out when I was in a pinch trying to get a headlight bulb replaced. Will use again!

Your the best I love the people and they are so nice and will work with you I well recommend them to the people I know

Stay away. They will rip you off. I went there to get a pressed wheel bearing replaced. Now I would have done it myself but it can be time consuming if you dont have the proper tools. Ive been fixing cars for over 30 years so I know how much time it takes and the cost associated. They told me four hours and $470. With a press tool and power tools the job can be done in one hour at no more than $150.00

I took my car here to get a brake inspection after a sensor went off on my dash telling me I had break wear. I was given a quote of $1500 to replace the front brakes, rotors, new sensors, and calipers. I was told that all of the parts had to be purchased from the dealership to be able to provide me a warranty. I asked if I could get the parts through AutoZone which is typically cheaper since the gentleman that was assisting me was wearing an AutoZone hat. I was told that I could buy the parts by myself and have them do the labor for $300 and no warranty would be provided. At this point, I decided that because my husband is fully capable but very busy, that he was just going to complete this work himself. So today, a week later, he is completing my brake job. Lo and behold, just the brake pads needed to be replaced and only one sensor on the passenger side. There is not even a sensor on the drivers side. However, they were going to charge me for two sensors which totaled $300. I am a female, and I feel that they were taking advantage of me. Also, no I’m not some feminist crazy person. I actually hate to even play that card but it’s pretty obvious in this situation. So annoyed and will never recommend this shady place to anyone!!

Very knowledgable and friendly staff. Great customer service and technical ability. Would highly recommend this business.

Awesome service and very fair prices! Great place for inexpensive oil changes.

Didnt fix what was asked and too epensive

The guy who worked on my car did a good job. I have been taking my vehicles to Tuffy for quite some time now

Friendly and all around convenient service, glad i was able to get everything checked out there

They were able to get my vehicle in the same day and was finished the same day.

Accomodated my Brake needs immediately & offered a payment plan to help me pay for it.

Have a diesel truck I bring in from time to time. Reasonable pricing and quicker in and out times.

Guys were kind and helpful even though they were busy.❤❤

VERY POOR CUSTOMER SERVICEBrought vehicle in for a radiator leak repair and leak was not fixed. Refuses to fix the problem or reimburse the cost of the service. Would NEVER recommend, not even for a brake job. Was also told the vehicle would be done in 2 days and it took a week. Ended up having to go in and wait for vehicle to get done because they were trying to drag out the repair longer.

Can always trust them to find the issue and fix it

I say that they do a good job and treat you good

Customer service needs to improve.

Had to repair fuel line and fuel pump on truck took 2 and a half days paid 550 dollars for repairs and recieved it with non working gas gauge when gauge was working was upset brought it back and mechanic said he was going to lower shield and just move it around.... which was not so assuring then called my wife and told her it was a sensor issue... and that the cant fix it right away and will have it fixed by friday... not happy at all told them no ill have it fixed somewhere else... service there is a joke and make you over pay.

They have not promptly gotten our van in and out they have had it 6days and then trying to do more. I have kids and need to get them around. Seriously the worst place Ive ever brought my van.

Must admit any issues that occured they corrected with ease and took responsibility. There fix now and pay later is a great program.

Great service thanks guys

Not even worth one star their is better options around dont waste your time being treated like you know nothing and they dont need your business.

Vary good people and work and honest

Terrible service, especially on European cars. Would not recommend taking a foreign car here.

Way too expensive for an oil change.

They can fix anything right the first time. They will do repairs on Saturday at a discount if you ask.

Nice employees.

Some what pushy but ok

Horrible service.

Great guys

Very friendly people