They wont let cancer patients shop during kapuna hours. I have Leukemia and my immune system is compromised. The attendant at the front of the store said, You must be 60 or older. Even after I told him I have leukemia. Also, this is the grocery store nearest the hospital and cancer center. During regular hours theres never any parking and theres always homeless or questionable people hanging out in the parking lot making the visit feel unsafe.

Store is more worn-in now than some of the photos show. That said, I agree with other reviewers that they have pretty good ready-to-eat food. Their poké bar has a wide variety.

Store needs to be remodeled. Always a bad smell near the back by the meat department. Staff is friendly and very helpful.

Poke heaven! Fresh and absolutely unbeatable.

My favorite food store!

Nice selection of poke.

Oh boy..Hilos downtown Sack n Save was awesome. Its been a long time since Ive been in there and I didnt recognize the place. Much more spacious and convenient. More room to turn the cart around. No foul orders of fish. Shelves fully stocked.all prices easily viewed..and the old wonderful roofed area to park. Loved it. The vegetables so fresh..

One of my favourite places to shop locally. Entering the store the atmoshpere is so welcoming and if ever I need help looking for a particular product with their customer service well let me just tell you this, you wont leave the store without it for one and if its not in stock they will make every effort to find a store that does or have it in stock for you for your next visit.Awesome! Awesome! Awesome! Highly recommended!!

Customer service lady, shes new unprofessional and always pretending that no customers exist, you make me stand long time waiting on someone to assist me but good thing the other cashier at the checkout lane helped me....next time I visit the store I will make sure I get your name. She walked away when she noticed someone is about to do transactions like she doesnt know. So STUPID, why get the job if you dont want to do it? Good you get to get free time walking around and make customers stands invisibly. Thats a second time I stand at that customer service counter. Worse service here!

Great store the employees are all very friendly. Good quality produce and meats

The meat section in this grocery store deserves an award and accolades. Incredible and hard-to-find variety of (muscle) meat and organ meats. Whether you are a traditional home cook or a chef specializing in exotic cuisines you will find what you need here.

Downtown sack n save is my jam. They have my favorite poke. Can usually find some good deals and sometimes have killer sales on beer and wine. Cashiers super friendly and usually very fast. Theyre one of the few stores I see that open all their lanes when it gets busy.

Having a gas station next to the grocery stores is convenient and has four pumps. If your paying cash theres a booth along side the pumps.

Excellent shopping features, and the most convenient grocery produce available at affordable prices. With zero items out-of-stock on the first of the month, the efficient, well trained and knowledgeable clerks demonstrate their dedication to their customers. Friendly cashiers, and dedicated courtesy clerks help you with every detail you create on your shopping list.

Security here is like following my nephew always or something. I didnt believe him at first until I saw it myself. I still shop sometimes but my nephew stays home instead. I understand security supposed to do a job but doing a bad job because my nephew not steal. If security read this learn how to be better security you look bad.

My number 1 go to place for groceries. The reduced bakery section comes in handy a lot and mostly use my reward certificates for Hawaiian airline miles. Plus they have my favorite poke. I prefer the downtown location over the puainako location.

Awesome hardworking employees here. Much love and courtesy. Youll find what you need at a bargain here.

A great place to shop grocery. My favorite grocery store because they often offer good deals on produce and food.

My Dogs favorite Grocery store!!! Covered parking stalls

Great customer service! A guy pushing carts offered us a cart as soon as we got to the entrance. Then when my mom & I were looking for a sale item & one of the stock boys dropped what he was doing to help us. That same guy helped us again when we asked about one of the sale signs being on the wrong display. After answering our question he thanked us for informing him of the mismarked sign. The cashier was cheerful & friendly when we were checking out. I would definitely go to this location again.

The folks here are so friendly and helpful and theres a lot of covered parking. They used to have better prices than most other grocery stores in Hilo but theyre pretty pricey now. They sure make some tasty deli foods, especially the fried chicken that they sell by the piece, so ono and crunchy.

I love this store. Great selection and good prices. Friendly staff as well.

It ok but a little proceeding for me

Really convenient grocery store with any thing you’d possibly need. I enjoyed shopping here

Great customer service at the deli. I got the ten piece chicken and the Asian potato salad which was great.

Awesome 👌

Employees were very helpful in letting me know about their special prices on popular items like Haagendaz icecream. The person putting away the poke stopped and served me 2 types on request. I was very happy with my service.

Local downtown market. Expensive...long lines... Very friendly security officers. Crazy parking lot. Lots of idle homeless. Probably not your first choice for shopping...but better than the only other alternative in Downtown Hilo

Easy to find covered parking and the lot is pretty large with a security guard on site. The location allows the store to cater to both locals & tourists so be aware of your surroundings if youre a visitor. The staff is very pleasant and polite, the shelves are well stocked and the store is clean. Prices may seem on the high side if youre a tourist - Thats because most grocery items are expensive in Hawaii unfortunately. Great selection of beers, wine and spirits, good selection of grab-N-go food items.

Straight forward market with a moderate selection of food stuffs and some home supplies

Great specials, friendly and helpful staff!A wide variety of favorite local foods at the Deli and fresh Poke Deli. Bakery is extensive for breads, Pastry choices!Local Hawaiian and Asian products and spices are available! Convenient locations.

One of those stores where everything is double the price without their stupid club card. Dont go. Youll get a better price at walmart and no bs.

The people are friendly ansld the prices are reasonable. The best thing is I am treated with respect unlike their competitor a couple blocks away.

Great Customer Service, fresh produce and Poke department. A nice casual shopping experience.

Cashiers are super pleasent and always have a smile

I usually walk the perimeter. The layout is great--items go together. Visit their seafood deli and deli!

Great prices, but depending on the location some fresh vegetables not available. Great deli selections.

Popular with the locals, you can get locally grown vegetables and fruits. Fish from Hawaiian waters, and a wide variety of products.

Sack n Save is often to only store left open within walking distance of downtown late at night. Great products and prices. Rootsy.

My favorite poke. Always a delight

I Like that you get rewards for your spendings. The weekend deals are awesome too. Its a bit pricey but its a great grocery store.

Always can find what we need. Friendly and helpful customer service.

Deli late nite staff professional friendly and helpful especially when flying in late youll get suggestions and more for that evening meal ... checkout process friendly as well ... great place to do your shopping and ask for help with that special local island spirit (Aloha not found everywhere ... its found here)

First off, great beer and alcohol selection! Seafood bar has a wide variety of ready to eat dishes. Poké seems fresh. Pastrami at the deli counter is epic, as are the cheeses. Fair prices on steaks and chops, quality brands and cuts. Produce is tended to regularly to ensure freshness. Custommer service desk includes Western Union, very helpful for travelers. Oh, and two Redboxs.

Shop there mostly every day n the ppl are awesome

Friendly staff but a really bad parking lot. Good selection of beer and booze but a little light on local produce.

Great customer service. Fast lines.

Not bad? I popped in quickly, service was regular for a grocery store. They had a good variety from what I observed during my short visit.

The workers are very nice and very helpful locating merchandise. The store is very clean and the staff is exceptional.

The best place to get a good poké bowl. Great prices and the staff are really nice.

Cause Im Old School Chill! Had to suggest old school methods. Seeing people sack their own groceries again, my opinion was heard.

If you live off-island be prepared to have your mind blown by grocery prices in Hawaii. Ive literally seen $9 gallons of milk here before. Its insane. Sack and Save (or Sack & Sizzle as we like to call it) is probably the oldest grocery store in Hilo town. It is fairly small but has everything you need. Prices are in line with Hawaii (meaning 2x 3x higher than mainland)--but they have various items on special every day/week--like most grocery stores.Frequently I go there just for beer and poke to go--which are every day staples on the big island. (Back in the states Poke is the hot new trend; at least a dozen Poke places have opened up in Houston in the past couple of years--where there was literally zero befor that.) Go back to the fresh fish counter in the back corner and you can choose from several different types of poke--either a la carte / by the pount--or over rice. For like $7 you can get a delicious, healthy lunch. I get it to go and take it over to Coconut Island or Richardsons w/ a six-pack of Kona brew and have my lunch or dinner w/ a killer view.I give Sack & Save 4 stars mainly because it can be a little dingy at times... but thats partly because its OLD. The parking lot / front of the store could use a good pressure washing and a coat of paint... and maybe some big pots of flowers or something to liven it up a bit. If you compare it the Safeway on the edge of town--which is much more typical of a huge, modern, mainland rocery store--it really feels old and dated and even dingier. BUT... thats part of the charm. AND... its super convenient. KTA is just down the block... but MUCH smaller than the Sack & Sizzle.

Always great place to get gas on the go. Hardly any long lines and convenient location.

Standard grocery store with large selections and reasonable prices. Would love to see more island grown and organic food options available!

Love that it has covered parking.

Friendly staff and great selection of local veggies & fish. Opens early too

Good place to go shopping for all of your needs in Hilo. Also has not half bad poke

Love it,Maikai card.Save me alot of money.

So happy to find my favorite brand of soy milk! ❤❤❤

The premade Tofu and broccoli dish smells rotten. I had to threw them away. Bakery options are very boring, comparing with the ones in Times Supermarket on the other Hawaiian islands.

Like their seafood section..always have good bananas..store is clean..casheirs are friendly...

Downtown hilos one doesnt have the Ida Mays poke like the one at Puainako does.

Friendly staff, always stocked and clean! Definitely my favorite place to shop!

Went to Sac and Save beautiful display of vegtatatables and meats and cheeses.

They had a lot of different types of sushi when I went. And the A/C is always super cold to me.

This is really a Foodland, has great selection, is my favorite go to grocery store, right in downtown. Has organic produce and selections, and some of the best mochi and poke at reasonable prices.

This is a very large grocery store, with a pretty good variety of foods to choose from.

Sack and save but they will sack!!! Cool awesome people

Only parking with roof. All stores in Hilo should have this!

The store is fairly nice inside, but it is in a terrible part of town. Use caution while in this area, as there are some interesting people wandering around.

The only grocery store in rainy Hilo that offers covered parking. Because of its location and popularity, traffic can get crazy during the afternoon.

Nice place to shop. Bakery and hot food it presented there as well.

Great customer satisfaction from the store to me. They treat you well!

Best price need to improve customer cate

Convenient place to go shopping. Poke is great

Good service with a smile and helpful people

One of two grocery stores in the downtown area. The people are friendly and they have a good selection for a small store.

Love this Market! First stop when I arrive on the Island.

Best sack n save in hilo

Sullivan stores are the best.

Downtown, so convenient yet tight da pahking, eh?

Same as Hilo Shopping Center. Local customers.bSenior discount on Thursday.

High priced not a good meat selection. All pre frozen.

Workers are great but management needs to change.

Not my first choice. Good location, poke is good.

Can be pricey but has good sales. Thursday seniors get 5 percent off.

Consistently friendly, helpful service.

Horrible service slow employeesRude employees and managementEmployees don’t want to helpShop Safeway or KTA

Many good options. Full service w/ fuel station out front. McDonalds across street

One of my favorites....

Best Poke and the nicest Poke chefs

This is an often overlooked supermarket, but it measures up well to the big boys.

Prices R fair. But they have what you need... Worth it! U tell them ur phone# n get a discount n coupons!!

Fast check out and everything I needed today

Very polite service and convenient location in central Hilo.

Its okay..but the security is jus to much..

Ok selection for a small store, but generally more expensive than nearby KTA or Safeway.

Probably the best place to shop for groceries in down town Hilo.

Tha staff is very nice and the store is very clean.

Friendly and helpful employees