I have never been to High Point let alone this store, but I have been a Verizon customer for quite some time. My cousin has a phone on my acct and the phone was stolen here in VA a month ago. We called and got a replacement and everything was fine. Then today I got a phone call from Brian Jang at the High Point Store. He explained that a nice Samaritan found the phone and returned it to the store. He then proceeded to get my info and offer to send the phone to fed ex. He was so friendly, helpful and polite. This was the best experience I have with a Verizon rep every. I dont live in the area but I would definitely recommend this store to anyone in the area. Ask for Brian :)

Jason was great with assisting us with our new phone. Super fast and friendly. Very clean store.

The manager Brian Jang at the High Point store on N Main St needs some additional training in working with customers. Just to clarify I am not unhappy that they were unable to help with my issue but very unhappy as how the situation was handled by Brian. He did not listen to what my problem was. My charger I recently purchased was not working properly. I told him that sometimes it is fine but several times I had to plug it in and move it to stop the blinking light. He plugged it in and charged his phone and said it was working. Duh I knows at times it did and he wasn’t listening as to it had a defect at times. He made me feel insignificant and stupid about using a cell phone. I have had one for 20+ years. Maybe if he had more training it would help but then again maybe not. Very disappointed on how I was treated

Jason was super helpful with my questions during my most recent visit to this store. He assisted me with finding the best phone for me, as well as the proper accessories.

Brian was really friendly! A+

Helper was extremely courteous and knowledgeable. Best service at Verizon ever

The store was great, the outcome of my visit not so much. My issue is with corporate this store is always professional I will go back at some point.

Walk right in got perfect service thank you Verizon

Thanks to Shanika @ the High Point Verizon store on N.Main for great customer service! ...taking the time to answer all of our questions... also for the referral to Jason @ the Wendover store to get the phone I wanted that day!

Had a smooth experience that exceeded expectations. Eric was kind and knowledgeable about product amd services.

Meredeth is awesome. Fine her for help

I’ve been to this store a number of times but today was the last. After having a phone on my account stolen, I stopped by to ask some questions and they were not just rude, they were not helpful at all. This was not the first time this store’s employees were rude to me but it was definitely the last.

Horacio is great. I was having a big problem with my phone and he listened to me while I explained. It took a couple of tries and it started working again. Thank you!

Excellent and patient customer service in selecting new phone and plan.

Came here to explain my situation to get a refund that shows notes in the system of my refund status information etc to cancel my account. No matter what I said they kept trying to activate my account as a new customer. Good customer service but awful listening skills.

I wasted my time being bounced around from one store to another. One telling me I had to take a phone to a company store and that store telling me the battery was not part of the phone and therefore not under warranty. Its worse than dealing with used car salesmen.

Worst customer service ever. she had told me there were only two employees working there. wouldnt even sell me a phone charger, told me to go elsewhere. Ill be going elsewhere all right !

Brian H. was very knowledgeable and great to work with!!

Came to High Point to visit my cousin and he purchased the Samsung Galaxy A21. Well that phone started messing up 3 days after purchase. He couldnt hear anyone he spoke with but they could hear him.Verizon sent off for a replacement phone after a month of trouble with his first phone. Now after receiving his replacement phone on 10/22/2020 guess what?? That phone doesnt work all. Cant make or receive calls, texts anything. And they tried , well so called tried fixing it with all this reset this and that. Then he called Samsung itself they said it was the Verizon store and the network there and codes. Then they said he could take it to U brake it We fix it. Lets just say Verizon does not deserve a star at all. But that is the only way I could post. His other phone is with Metro by T Mobile and it works 200 times better than Verizon. And both are prepaid phones. Verizon is by far not better than Sprint, not better than Metro, hell Straight talk might be better.

They lied to us just to make a sell. They keep the door locked until someone comes to it. They only allow 1 person in a group to come in so they can serve them, even if they are their to purchase anything. I highly suggest you go to another corporate store if you want quality service

Eric was fantastic. Answered all my questions and concernes. Fixed my issue fast. Great employee to your company.

Good service

Ive been with Verizon since 2002. Ive had great service over the years. However I knew I was paying a premium for their service. There have been a couple of hick ups but were resolved quickly. This last phone I purchased ($1000) online and was instructed to pick up at this store within the hour. Four hours later I arrived to get my Note8 I was greeted by a rather rude individual who claimed she didnt know anything about my purchase. They were not busy. After a few moments she rushed out with a bag and shoved it at me. No thank you or offer any assistance further with my purchase. This was the straw that breaks the camels back. Im now a Sprint customer with $60 less a month with three newest phones. WAKE UP VERIZON!

After they get the sale. They forget you. Dont return text or calls. If you get through. Bam, youre cut off before asking question!

Chris was amazing! I was full blown panic mode that my phone wasnt working and I had to drive my grandma and a uhaul back to Ga that day and he was so kind and helpful.

Over priced phone carrier. Place was empty when I was there yesterday. I can see why.

Buy phone online. Made everything packaged at store. Pulled up and picked up phone. Very easy

Great customer service!

The in-store technicians were great I take care of the problem that I had for the last 3 days of trying to get a new phone activated. But I cannot say too much about calling in to Verizon to getting the problem solved. I had called five times and talked to technicians and was hung up on the phone two times. I was very upset when I got to the store but they reassured me they was able to take care of the problem and after two and a half hours they did.

Talk to the manager! She is the best. Very helpful, and super patient!

Associates are not professional. They act like they dont care. Not helpful. They dont greet customers. Long wait time!

Dishonest staff. Be careful. Information may be omitted and then you are stuck with charges on your bill you were never told would be there. The staff of course would not fess up do what they did. I was SO excited to do business there and got my husband to do business there and now feel horrible that I even stopped by. Ive read other reviews and the reply is how the store will keep striving for better and to give them another chance. Forget that! Fix my bill. The staff lied by omission. Fixing what was lied about would be the only thing I want to hear/read. Terrible, terrible to do this to people. Store should be ashamed to treat people like this and Ill make sure I tell everyone I how to be very cautious and to see all documentation on EVERYTHING that is done during the visit and what the bill will be if they dare to trust this Verizon location.

We had no one to really help us. It was as tho, we can’t help you at all! So we left and just went to the zverizon Store in thomasvilleThe Lady who helped us in Thomasville was a breath of fresh air. She could NOT have been more helpful, understanding, and patient.Thank the Lord for her or we would have changed to a different provider.

Phone stores have become completely useless to anyone with a brain, thanks verison, im switching to google fi.

This store is only getting one star because I cant give it zero. The people here were rude as he[[ and completely useless. My advice is to go to the Thomasville store, its not that far away if you had rather get good service.

I was approached and asked not to exit my vehicle (due to COVID-19).I was told that Verizon was current only excepting critical needs at this time When I asked what critical needs were I was told purchasing a new line of service, or upgrading a device I wanted to trade-in a device, and purchase a new device, and some accessories. As soon as I mention the trade in the rep assured me that they could not help me, and I would need to call the 1-800 number to process my order. I decided to make my purchase on Amazon instead (2 new phones and a watch). Between my wife and myself we have been VZW customers for 20 years. We have had our current account for 10 years. I am becoming more and more concerned with Verizons treatment of their loyal customers. They make it more that obvious in their actions that they could care less about you once you are with them a while. They only want to bring new customers in while making to efforts to keep them once they are done with there contracts. The only way to get a deal with verizon (if you are a current customer) is to drop them and come back as a new customer.

After 3 abysmal years with Sprint, we returned to Verizon. Great plans, great phones, and absolutely fantastic service from David Tuller. He explained everything and delivered exactly what our family of 4 needed to stay in touch!

They got me taken care of by a awesome young man who knew what to do to help me with my phone.

Excellent customer service. Fixed me right up.

High Point north main street is terrible!! EEEEEVERYTIME!! I go there its a problem! I did curbside but NO ONE would come to my car, eventhough they saw me sitting in the car for 15 minutes!! So I went to the door like everyone else. Id rather wait 2 days shipping than to go to the store 2 miles from me and get it the same day!!..SMH

Had the displeasure of going to this store a short time ago. I purchased a new phone and was told by Heather that i could not keep my current number. She flat out lied to me and sold me the phone with a new number. It took me about two weeks to get my old number back and this location offered no assistance to help me do so. . I WILL NEVER SET FOOT IN THIS PARTICULAR LOCATION AGAIN. I choose not to deal with liars . Thanks for the headache.

Was in and out with new devices and great service.

Terrible customer service- walked in and greeter was more concerned with trying to redirect me to the Verizon 611 number than he was at addressing our issue. I guess it’s ok to put brick and mortar stores up just to tell them to go online to resolve their issue. Too bad Verizon corporate doesn’t understand that their authorized retailers have better customer service than their own stores and their representatives.

I got a new phone and was told that I would be able to get everything from my old phone moved to the new one by Verizon staff. I made an appointment and when I showed up was told they did not do that but I could do it myself there however their internet was very slow and it would probably be faster at home. The screen protector I was told I had ordered and paid for was not what I received and the one I was told I was getting was $15 more so I left without any screen protector. I didnt even get the SD card moved to my new phone. Verizon may have the best phone service but not the best customer service.

They service me in less than 5 minutes or little more

They helped my sister replace her sim card. I appreciated that.

Had a phone go bad, took the old phone and another smartphone we had and asked to have it switched over and set up. They moved the SIM card over and told us to log in to Google did so and they said we were good to go but... They didnt set up the SIM card which we found out the next day wasnt comparable with my new phone and had to go back to another Verizon store to end up getting a new phone. Failure to help fully set up phone the 1st time caused a 20 minute phone call and an additional trip that could have been avoided.

Super quick curbside service

The place was good but the staff were a little slow when it comes to assisting other customer but it’s a good place to buy a phone or them to do maintenance on your phone.

Very nice place to visit. My phone died unfortunately and had to be replaced. And the girls there were very very helpful. Very relaxed atmosphere you do not feel pressure.

My associate Mike who has taken care of me for years is wonderful and I always wait to see him or make an appointment with him. However the manager is very pushy. I do not like being rushed when Im being helped and giving my business and money to Verizon which Ive been doing for YEARS

I refuse to give anything Verizon 5 stars due to all my BAD experiences. However..... Brian was a huge help today! He was honest and so helpful. Will definitely ask for him from now on.

I stopped in to add a phone, and was lucky enough to meet Ashley. She was knowledgeable, charming, and efficient. Really made the process easy.

Very good service today

Very Helpful and friendly got in quicker than any other verizon

Great place to come. They used to be very wonderful. However, Some of worker here are still fantastic except some are very racist and the manager doesnt do a great job at all. They most of the time give us in trouble. The business account is not too good. I am kinda regret when i open a business account here. The signal is sometimes very weak and you cant use data or calls. CAUTIONS!!!!First, making sure you have everything written down when you open an account here. (Including the deal, date, name of the person you open account with)Secondly, when you trade your phone in, making sure that you have the receipt, and keep it well. Because they may not accept your request when you dont have a receipt.Third, if you are going to open a business account here, you should ask them a write every deal on a note with all the bill and the tax for your every time payment because their price may change ridiculously from $280 to $500 Because of the horrible setup or a bad system.Forth, making sure them explain for you about the tax and stuffs extra before you purchase anything.Fifth, making sure them explain for you about the discount offers and other stuffs because they may say that they never known or said about that offer before.Sixth, thinking twice if you still like to open an account here if you dont wanna come here weekly on your day off. Because we have had to come here at least 20 times every Monday to solve our matter.Thanks for reading

Shawn is an amazing rep at Verizon. Always willing to help you out with all your cellular/mobile needs.

Great service

We worked with Matthew. He was super helpful and professional. We would definitely go back to Thai location to work with him.

Be sure you go to the Verizon store not the cellular sales one which is an official Verizon dealer. I had a way better experience at the Verizon store in High Point when I added my son on my plan. Theres cellular sales stores and theres a huge difference.

I have always been treated with courteous, knowledgeable staff at the store on N Main. I am glad to know theyre the ONLY Verizon CORPORATE store in the High Point area. The other Verizon stores are authorized agents and less familiar with the latest products. Being an educated consumer makes my experience more pleasant. Ive learned to make an appointment before I go so I dont have to wait.

Good Verizon store. Very helpful and friendly associates.

Great location with a great staff

Tho the staff can be helpful, theyre taking advantage with a 30 dollar fee to do anything. When I pushed I got an answer from a manager and I suggested she consider politics: she said a lot of words that really did not answer my question. I dont understand how both phones and service is so expensive some 20 years after I got my first phone.

Very friendly. They knew the products and services. Verizon is a good deal

Great help from Mike Fulk...hes the best just ask 4 him

Great store! Jarrell and Benjamin were very helpful and did not pressure me into anything I didnt want!

Decent, except the Associate we were working with was rushing things. Good thing my new phone was also a Samsung or I would have lost all my childs photos from newborn to current... the Associate decided to reset my old phone before transferring data to my new!

Awesome customer service. Always willing to help and quick!

Always fast and friendly service and staff at High Point location.

Brian was so awesome! When you go ask for him!

Great selection of equipment but way too pricey. This stores customer service sucks. They didnt have time to help me with my new $1000 phone, but thats ok because there are much more competitive companies out there and I will be moving on in the future.

A gentleman named Mike was amazing and helpful, he took the time to help us even my elderly mother calmed down and relaxed because of his smiling face and he made her feel like her and her business was appreciated.

I gave them one star because you cant give them zero and still leave a comment..we had one phone through them and made the mistake of adding another and when we did the worker pulled some shady stuff and told us the next bill was due March 9th and it was x amount plus a 40 dollar activation fee tell me why when we got the bill it was a hundred dollars more and when we went to the manager about he couldnt explain it so we contacted costumer service and in minutes she found the shade the worker pulled and adjusted it to what it was supposed to be....be warned the highpoint NCstore is out to rob you

Great customer service. Cheerful atmosphere. Courteous. David was great to work with.

Only verizon store we will shop in ... Do not use a store thats not verizon corporate, they dont have to follow verizon rules. This place is always clean, friendly but not pushy salesmen, and quick service.

Excellent job! I went to verizon store on north main street in High Point and the people from there couldnt give me information about a phone that I was trying to buy. Then I went to this store in Asheboro and I got the information needed really fast!

The asian manager I say asian in case they have two. Was quite smug with a little bit of an impatient superior attitude. Watched him float and help sales associate instead of helping people waiting for 30-45 mins but maybe he is suppose to do that I don’t know. While I waited I watched 3 other sales associate come from the back help no one and disappear again. Also don’t let your sales team sag their pants not even the slightest and the manager maybe should present a little more of professional look. Clothes were a little sloppy. But the person who helped me told me my cracked screen was unrepairable and would need to buy a new iPhone. 2 hrs later and and one trip to the Apple store. Screen was fixed easily and I just save roughly $1,000. Very very deceptive practice to get sales especially if they work on any kind of commission for phone sales. Also remarked all carriers have the same offers and plan prices. Really? Lol once again very deceptive practice. The answer to this question That I never asked is.....I don’t know what plans or prices other companies offer I only work for Verizon. Also a little shady no plans or info is presented on paper. Just trust our deceptive sales associate. 3 more months on Verizon and I’m gone for good cause every companies the same right? In case your wondering why they don’t encourage you buying-phones and just making it part of the monthly payment is so they lock you into there service for the next two years that takes no Great intellect to figure out and when you mention that to them watch how silent, dismissive and little angry they get.

Very efficient and friendly. I had an older gentleman, Mike who was very helpful.

Mile Fulk is the man!! Hands down, best. Erosion experience I have ever had! Thank you, Sir!!

Very helpful in setting up an unlocked phone for me. Good people in this store is why I have been a long time Verizon customer.

Great service. For once the clerk was not trying to sell me something.

Had a great experience my sells person was awesome!

Great service here. Friendly staff. I really enjoyed my experience with Verizon

Ask for Mike. Hes been there fir a long time and always provides excellent service as well as a few laughs

Verizon on North main Street in high point NC was very helpful and patient explaining.everything to my non-technical self. Poop

Today has been the worst. I could write a long review but I wont. The service was aweful with the exception of the manager on duty today. He stepped up to the plate.The time in the store was 2 hours, having to go to my car because I was told they didnt have a charger to charge my phone to make my info transfer to the new, didnt get a receipt and having to come home and call Verizon to get our discounts, another hour and half.... Im done.. thank goodness it will be 2 years or more before I do this B.S. again.

Mike Fulk took great care of us!

Nice service, great price, good products.

Great selection, knowledgeable staff, a little wait to get help.

This is a Verizon Corporate store and wouldn’t ever go back to any other location. There’s a huge difference between the Corporate sales locations and an authorized privately owned retail store.

Worst customer service I have ever experienced. No help what so ever! They told me to go to the Apple Store for help. When I called the 1-800Number I told them what happened. So they called this store to figure out what all went down. The nerve of these people called me a liar and said I never stepped foot into the store. So here I am just now getting a new phone because they refused to help me when my iPhone randomly just stopped working.

Slow service high rates and bad atitudes long lines sit for hours this place sucks if you do have to go there ask for Mike!!! Hes the best ...

I have been working with them for 15 years I am very happy with the service and the people too.

I stopped at the only actual Verizon store on N. Main in High Point to inquire about a bluetooth for my IPhone 6. The employees were friendly and the sales associate recommended several options. This store rocks!

This is the most unprofessional, unhelpful and if I didnt need my phone for business purposes I would have went to T mobile immediately!!! Waste of time poor customer service and poor phone service!!! Go t mobile!

Please stay away from this store. Ive had a nightmare of an experience with them. I started with them last year and canceled because I lived in a bad marginal area. After, I closed my account with them they are claiming I owe them $1,000 for apparently an Iphone that was added to my account without me ever having an Iphone!!! I had the manager Paula try and help me with the case and she did but then gave up because she didnt want to continue helping me. This is the worst experience Ive ever had with any sort of phone carrier. Please stay away from this store. They dont care about their customers!

Super group of professional problem solvers and have the best personalities. We actually had fun!

Had to wait about 5 mins to get help, as the store was crowded but tech was knowledgeable and helpful. Needed help with moving information from old phone to new one.

He did a good job and friendly