Ecstatic! This was my first time ever using AT&T. Paul made me feel right at home. Paul was professional, knowledge, informative, and polite. He answered all my questions and concerns with switching my service. I originally only went in for one phone and came out with three. Mainly because of the fantastic customer service that I received at this AT&T store. I had two different cell phone carriers....after being there I knew I had to switch my service to AT&T. The associates there today were helpful, knowledgeable, and friendly. I am definitely 1000% satisfied with choosing to switch my service today. Thank you to all the associates there today in helping make the switch so easy and enjoyable!

Had the pleasure of working with Blake today, absolutely wonderful experience as he helped me and my family today. Definitely would recommend.

After having many challenges with customer service on the phone, I came to this store for help. Evan was wonderful to work with. He worked hard to understand my concerns and frustrations and got done for me what the phone agents kept being unable to do or understand. Thank you Evan!

Came in and was greeted & was provided with excellent service. If I need anything I would definitely come back to this store.

Be careful when you decide to go here one of the store reps is focused more on adding things that you dont need to your account telling you to just cancel in 14 days. Its terrible and I called customer service to complain.

Alonzo was so professional and went out of his way to assist me with my issue. I love him!

Just decided to wait for my father outside because they were requiring masks. Sad stores are not fighting against this more. This is no reflection on the staff. My Father said they where very helpful

Ok so my initial experience with AT&T was horrible - UNTIL I went into this location. Every individual I encountered at this store was extremely professional and kind (in-person and over the phone). How many? I encountered 5 of them in one day, because 1 individual from a different location had messed my account up and I needed to turn in my trade-in phones for my credits. Anyway the individual who helped me was Chris Hayes. Not only was he kind, professional but he was so knowledgeable about AT&Ts services, products, discounts etc... I worked in customer service for over 20 years (including for a VERY large competitor of AT&Ts who I shall not name) and it make smile to receive the level of service that I got at this store. Thank you Chris and everyone else at the N. main High Point location.

Nick is the best sales person to work with there! When you come ask for Nick! He will help you out with whatever you need, try and give you the best deal, and make it such an easy process. Great location!

Justin and Jessica 2300 c n main in High point N.C was the best so helpful and went out ofTheir way to help me and the other customers in the store at the time I was in there from the phone Justin helped me when another store on S. Main was closed during peak hours to eat their lunch I called n.main Justin insisted I come there to get help with my problem. Once I got there I was greeted by Jessica as she helped another customer told me she will be right with me and she was well worth the wait she not only fixed my problem she wouldnt stop until she figured out my issue they are excellent AT&T employees and their supervisor should be honored to have such professional and and caring employees. This will be my new go to store so satisfied 😍😍😍😍

So glad I switched from Verizon. Customer service at this location is excellent! Any time I’ve needed help since switching I’ve called the store and had fast knowledgeable service.

Terrible customer service at the High Point, NC N Main St. location. The store closed earlier than the advertised hours. When I arrived, a group of employees were still hanging out in the store. When I reached the door, they just looked at me and went back to what they were doing rather than come to the door to explain that they had new hours.

Great customer service. Paul truly made this in-store experience the best yet. He answered every question quickly and had me in and out!

Great staff. Saved me money by looking over my account. Added a line and got a great phone. Left the store with the new phone fully set up. Will be back for more upgrades!

Very helpfull.good people who work there.very knowledgable in what they do

I was shopping in target an an very nice gentleman approached me an I though he work for target but as we discussed my Day I found out he was an att representative so he caught my attention when he say I could get u cheaper rate than u got so long an behold yall he did I got two phn iphn an Galaxy New one say amount with more data it was quick no money down too he was great even when I went to store on n main high point they gave excellent service please yall go to att u want be sorry

Evan was the best to work with very professional ! Go see him for new phones and service !!!!!

Chris at AT&T was great! Recommend

Terrible service. I will buy an I pad today but not from here.

I dont remember his name but I show can Point him out to anyone. He open the door for me at 10:00 in the morning on Nov. 3rd!❤🌻

If only I could give them 0 star. I had a curbside pick up. Got there and checked in. And then I waited in the car. Nobody showed up. 30 mins later I went inside. Then I told the manager there that I’m there for curbside pick up. They told me to wait. They they kept helping customers who needed help with their accounts or phones. Then one rep came to me asked what I need help with. I said picking up order. Then he went to the other person saying She was here first. I’m like ‘I have never this kind of curbside pick up’. After an hour or two finally I was able to pick up my curbside pick up. Thanks to Joe the trianee. NEVER going back there. I should’ve just went to friendly or wendover. They almost made me go to verizon. Seriously!!!

Best customer service ever the store manager help me and so far it has been the best experience with a store manager made me feel like he understood me and went above and beyond I don’t understand much of phones so he help me get thru certain areas to get me set up where he didn’t have to do this for us and he took the time to explain everything in detailed what I didn’t understand d showed me with his phone what he meant

Our sales associate met us near the front door and took us to his area. His table was clean and the plexiglass between us and him was clean. He wore a mask and we wore masks. He asked if he could help us and I informed him that we wanted a new iPhone. From that moment forward, Anton was the perfect sales associate. We left the store with a new iPhone, fully loaded and with me fully understanding its new features- thanks to Anton. He deserves a commendation. He is one of the most personable and professional salesmen that I’ve ever met.

Very clean store friendly staff lots of options for phones and acsseories.

They always do their best to assist and problem solve.

Anton is the best ATT employee Ive had to work with overall. Very professional, knows his stuff , and took care of us; even with it being pretty busy he kept cool and ran things smoothly. If hes not a manager, he should be because he was the one running the show in there, awesome service.

Great team of young man thank, thanks.

Employees were very helpful. The only problem is AT&T internet isnt available in High Point NC. This is truly sad.

I love this store. My mom has service with you guys and your rep was nice and efficient. She took the time to help and explain my moms plan and even got her a great deal on a phone.

I just had such an amazing experience in this store. I dont even like shopping. But Nidda Khan made it enjoyable and solved our problem seamlessly. I highly recommend this store.

Manager was very good and thorough got my replacement phone completed which I was unable to do talking to customer service.

I had an great experience at your store! Stephanie was kind, fast and helpful. I will recommend her to my friends and family.

Our rep Nidda that helped us was friendly, knowledgeable and honest. She didn’t make us feel like we had to purchase anything that we didn’t want or need. She was easy to talk to and even though the process took longer than we had all thought, it was handled and it was not stressful. We switched carriers and hopefully our experience in the store is the experience that we will continue to have with AT&T.

Stephanie was waiting when we walked in the door and she was great , very patient with us. I highly recommend her.

We get an ok deal with our multi-lines and auto-pay, but theres always extra tax. They charged me $16.01 for a sim card/ activation fee (I was adding our son to the plan). When I came in the other day the guy said $5 or free if you port your number. Today was not free.The workers were nice enough.

Always a pleasure going to this particular AT&T location. Friendly and very helpful employees that are always ready to help. Stratford location acts like if you are bothering them. They dont even greet or look at you. They wait for you to approach them.

Was not helpful at all. kept giving us information that was different than the other times we were there. will not go back and recommend going to other att stores in the triad

Every thing was good and the service. I meant to pick 5 for very satisfied in everything

My experience with Anton at AT&T K1M0 was amazing!! He was extremely helpful and all around lovely. He answered all our questions and helped me feel really comfortable throughout the upgrade process!!!

Takes forever to get a salesperson freed up to help you. They are helpful once they get to you. Hope you have at least an hour to kill cause even the simplest thing will take that long.

Store helped me very enthusiastically

Go see Justin B he is very patient professional and knowledgeable.

Great help

Great place to get help with your service. Very clean with great customer service people.

I read all these reviews about Pam, well I want to tell you it is my experience that she is the greatest! She saved me a lot of money in my office with my cell bill! And I am not talking a little, it was a lot of money! Its nice to have someone looking out for you when your busy trying to keep up with everything!Thanks Pam

Excellent customer service. They walked you through the products you was interested in and always listened and always tried to answer your questions to the best of their ability. Jeff the customer service worker was on point. Thank you Jeff you made me very happy with my new phone. 😁😁

Very fast service.

They are the worst thiefs ever!!!!!!Dont go there.

Okay,as sprint =ATT CUSTOMER service, maybe Ill go to Verizon. (If you got your phone for ATT WORKER AT CASTCO,then thats where you need to go and discuss your phone issue or upgrade.WOW

Jose was very helpful. . I really appreciated his patients

Can you unlock my iPhone to your carrier?

Very experienced in what I needed. Jose was great. Would recommend it

Pam is the best sales rep. Takes the time to explain everything. She is awesome.Thanks. Would not go anywhere else.

No body there will answer there telephone so you would have to go in if you have any questions.one good thing is good phone singles staying @ 4G

If you are looking for experienced salespeople to help you find the right phone this is NOT the right place to go. I would agree with Brookes review. They will tell you it is your fault that YOU do not know what you need. Last time I checked that is why you go to a store instead of ordering on line, for customer assistance. I was told that it was not their job. Then what is?! I guess they believe its ok to make the mistake & charge you for it.

Visit was fast with great service very courteous young lady that help me. It was a very pleasant visit and I Im very pleased with the visit

Jeff was great! Was very understanding and got us everything we needed with no hassle or pressure.

The guy who helped me was stern and not friendly at all. I felt like I was not appreciated. I was considering upgrading to an s20 because I have an s9+and I mentioned it to him but no positive response so I left unsatisfied...

Employees dont know how to help when customer service doesnt do there jobs.

Best customer service. Very friendly and knowledgeable. Awesome place!

Glen was very good helping me decide between the S9+ and the Note 8

The customer device is terrible. The staff did not know anything. Please do not waste your time. He kept telling that he has ask his manager for everything we asked. Never would go here again.

Staff was helpful but got distracted very easily. Didnt seem to know anything about their products but that isnt a huge problem.

Jose is awesome!! Very friendly and helpful! Can tell he really cares!!

Pamela Teague was awesome! She was knowledgeable and very patient, I highly recommend her!

Fast and friendly customer service!

I have bought like 3 or 4 iPhones from there they are the best

Worst customer service I have ever experienced. It seems they all want to hide in the back when there is a problem. They told me they put in a ticket to have a code removed from my phone only to find out 2 weeks later it was never done. The lady that I dealt with over the phone in another state from a customer service office had it done in 3 days. I will never go back to this store!!

Customer service was amazing! Extremely friendly and helpful!

Quick service for my phone. Although the one I wanted to purchase was out of stock.

It was amazing and the staff were such a big help. Especially, Ms.Nidda .

They were very attentive when I wanted a new phone. When I came back to discuss an issue with my new phone, I was invisible !

Stephanie was absolutely amazing!!! So patient and knowledgeable.

Had what I needed when I needed it most. They had airpods when literally no one else did. Clutch!!

Very helpful staff!

Very nice associate. Helpful

Too bad there isnt a 0 star rating! This store is unqualified, their staff is not trained at all. I canceled two tablets and add one on. They made me pay three separate payments, one that I was paying on my bill, one for cancellation fees and a thrid for the new devise that was ordered. Well a month later I get a bill for 608 because that day I walked in and paid for everything to be deactivate he put EVERYTHING on my bill, even though I was not told that and he took it in TWO SEPARATE payments. I was told one half was for thedeactivation. Well now Im trying to figure out wwh I have a 608 bill and its because Im being charged for everything all at one time!! This store told me there is nothing they can do its being automatically taken that i should have know! Im sry but when Im being told one thing by somone who is suposed to represent YOUR company, that is your fault NOT MINE! Also being charged to deactivate a devises when I was adding one on should not have happend. This store does not know how to train people, they will rip you off this tell you to your face how its your fault they told you wrong! ATT fixed the problem over the phone and divided it up. THIS STORE SUCKS! CALL ATT!!

Im giving them one star because I had to go in there 3 separate times and 2 times it was horrible in one time the customer service was good I said to myself the 2nd time I literally go out of my way to not have to visit this specific AT&T store but due to time I had to go back in in the 3rd time was way better than the 1st 2 and encounters

Did get Good info. Had to go home and call the customer service number. They really helped me alot.

I just got the note 9 and i went to the AT&T Store to pay my bill and they have a kiosk which helps speed up the process to free up staff to help out customers...

The At&t Store is Great place buY iPhone at!

Best customer service you could possibly receive!

Jeff took good care of me.

Ok store, but try to rush customers in & out without explaining...

Everyone is so friendly and helpful.

My experience was just okay. Nothing more nothing less

I dont feel like they ever have enough staff there for all of the people that are constantly constantly coming through

Always a great experience!

AT&T has the worst online customer service in the industry. The Lexington store is useless. I have a free phone that Im being charged $688 for and get a different story from every agent Ive talked to. Will be dropping AT&T and Direct TV. They get 0 stars.

Best store in the area

People are very courteous and helpful.

The staff want friedly

Great service , fast courteous and friendly

Didnt start well but ended VERY PLEASED!

Love my iPhone X

Good place to buy phone

Very helpful crew

Horrible staff and service

Good service

Theyre do.