Fast and efficient and very professional. The walk around video of my car as they were checking everything over gave me peace of mind. Knowing they went through everything I asked and showing me while I was relaxing in the lounge was great. I would recommend anyone to come here for service.

Alejandro was very helpful and personable! Gave us our space when we left to think about car. Offered my Dad a room when he had to make a work call. The staff re-worked the finances and paperwork when we decided on changing warranty after signing initial paperwork. Great experience

The moment I pulled into the service center, I was greeted and was taken care of. Each staff member I encountered was very welcoming and explained everything clearly as far as what was done on my vehicle. Russ Darrow Mazda will continue to get my business from this point forward. I wish I wouldve taken my vehicle to them sooner than later. If you want to know what great customer service is...take your vehicle here. You will not be disappointed.

Worst customer experience! Had Kelly the dealer rep waste my time for 2 days ! Went to get an appraisal on Friday she told me she wanted the vehicle and everything was good. I go next morning to go fish the deal ,now supposedly she can’t buy it . Never told me anything before hand made me drive there for nothing. I would not do business with this shady dealer especially Kelly the sales persons !!

I took my car to an alignment shop initially, they showed me subframe was rusted and severely compromised. Had towed to Russ Darrow Mazda, was rude to service person at first, but in my defense car was in for recall 2 years ago and Mazda chose to put a band aid on a severed artery and not replace it then. I realize not the dealers fault but they are stuck in middle, anyways, they turned it around in less than a week as I told them thats all I could go without getting a rental. Cant say I will ever buy another Mazda, but service department did a great job

Awesome service.. Friendly staff!! Went above and beyond to make me feel comfortable while they were sitting on my oil change!! Highly recommended this dealership.. Its all about the staff and then bring happy it they wouldnt be able to make their customers so happy!! 😁😁

Brought my new car in for its first oil change and to have my door handle looked at since it wasn’t opening from the inside. I didn’t have an appointment but the service manager still took care of me as if I did. My car was fixed and ready to go before I had to head into work tonight. They even sent me a video update while working on my car explaining what happened with my door handle! This was the best service experience I’ve had with a dealership and I will definitely be coming back here for future services and my next Mazda.

Quick and easy service, will be coming back to get all of my auto servicing needs done here.

Local dealer did not have a car, and sent my wife to Russ Darrow in Greenfield - 1.5 hr drive. They had the car that we wanted, but tacked on an additional $3000 to MSRP, and $2000 for clear coat. They are rip-off artists - I would NEVER refer anyone to this unscrupulous dealer!

Explained things well. Actually texted you a visual tour of what they did

I couldnt ask for better professionalism. Every time we go there it gets better. We have been doing business with Russ Darrow and wouldnt go anywhere else. Kelly took care of our car buying this time. She went above and beyond with her knowledge. I recommend her and Russ Darrow to anyone that is looking for a top notch quality. The experience was excellent.

If you go anywhere else as a mazda owner youre missing out. Your service tech makes a personalized video of them going over the status of your engine bay, undercarriage, suspension, and brakes that they then send via text while you wait. Then at the end of your service you can request for them to wash your car.While youre waiting you can hang out in their lounging area where they have drinks and snacks for you to enjoy. It really doesnt take them long at all. If there happens to be any issues with your vehicle that need to be addressed they will text you letting you know and send a link asking if you would like any additional service to resolve the issues.

Check engine light was on so I brought my car in to have it diagnosed and repaired. I got a loaner car for the duration of the repair, staff was friendly and helpful and repairs were completed in a timely manner. I will definitely bring my car back for routine maintenance and any other issues I may run into.

Russ Darrow Mazda is always reaching out to its customers. That being said I must say the contact to customers and checking on the satisfaction level following interactions is refreshing in this day and age. I received a postcard offering an upgrade seemed too good to be true and after a skeptical stopping by the dealership I now own a 2021. Adam was very informative and made this one of my most pleasant auto purchasing experiences. He has reached out to assure my understanding of vehicle and controls. Adam and of course the entire team is. A1 in my book. Thanks again!

Very fast service, and I absolutely love the video review of the service they texted me after it was all done. They showed me under the hood and under the car all the details of the inspection, using the tire tread tool to show me the depth of tread left, etc. Just wish my dentist did the same thing to give me peace of mind about the services they say I need!

Quick, thorough and timely! Thank you so much!

It was really easy and fun! I worked with Bill and Gus. They knew what they were doing and helped me the whole time. If you are looking for a great car go see Bill he will hook you up!!!

I worked with Ivan and he was great! This was my first buy and he made the process easy and was awesome to work with! Very personable! I recommend working with him!

Wish I could give 0 stars. The saleswoman lied to me about a vehicle being certified. Had my friend call to ask about the vehicle and they told them it wasn’t certified. Went in to see what the best price was, and after I said that I needed another $500 off (which was still $500 higher than a different dealership with less miles and a certification) then they told me they didn’t have the title to the car and couldn’t sell it. (What?). Then when I asked the next day for their best price, they refused to even respond to me. The sales manager never came out to say hello and introduce himself. If you want to be disrespected by grown adults, this is the place for you. If you want to skip some of the typical car salesman’s games… I recommend finding a different dealer. Needless to say, I bought elsewhere.EDIT: I tried contacting the dealership 2 times by email and phone to discuss what happened and I was hung up on and ignored in regards to emails.

Very shady and disrespectful sales techniques that they use. They wasted 2 hours of my time today not telling me about their hidden fees that they charge for new vehicles. They call It a discount of $3000 but thats added to the overall price. And offered me $100 for my trade in! The car its not great but come on $100 for a running vehicle!? Anyway they didnt get my business, guess what Russ Darrow? There are other dealers that sale same cars and are not shady like you.

Russ Darrow did a wonderful job with my recent oil change. They were quick, friendly, and helpful. They even sent me a video of them doing a safety check in my car, and washed my car as part of their service. Great experience! Thank you!

Friendly, helpful salesman. Not pushy or trying to sell me the wrong car. Finance guy also was helpful and listened to, and addressed my concerns. Overall a good car buying experience.

Took my Tesla Model Y in to Mazda Greenfield for an express tire rotation and was super happy with my service! Both service advisors Chauncey and Letty and the express techs that worked on my car were very friendly! They got it done quickly on my lunch break!

I was greeted immediately upon my arrival. Service was timely and reasonably priced. Highly satisfied!

Everyone there was nice and friendly nice waiting room And they had snacks Awesome job Thank you guys 👍🏽🥰😉

Working with Bill (he has the worlds most patience) and Brian was great. Process took way less time than when I bought my first car. Thanks again guys!!!!

Great customer service, worked very hard for me to get me the vieachel I really wanted. answered all my questions and addressed any concerns I had in a timely manner. Everyone there worked together well as a team. I would definitely recommend their services. Thanks again guys and ladys

I love car shopping and while I’ve worked with a wide variety of sales staff over the years, my experience at this dealership was a stunningly poor experience that reinforced every conceivable negative stereotype about car shopping and car sales staff. Everyone is well aware that there is currently a computer chip shortage resulting in fewer new cars on lots however, I was literally treated as though they were not interested in selling the cars they had available. That same day, prior to going to Russ Darrow, I visited Hall Mazda in Waukesha where I was treated with respect by sales staff who responded thoughtfully to my questions and seemed sincerely enthusiastic about their product. To the staff at Russ Darrow … the current shortage in the availability of new cars will soon transition to a situation where you have more cars than you’ll know what to do with. That same day I purchased a car elsewhere primarily because of how I was treated. You not only lost a sale last Friday but you can be certain that I will never return to your store and when asked by friends and family about my new car, the story will be sure to include the abysmal treatment I received at Russ Darrow.

We had a great experience from the moment we walked in the door. We didnt have appointment but as soon as we were noticed we were matched with Ethan. We drove the car we were interested in and had made a deal within the hour. I highly recommend Russ Darrow Mazda.

The personnel at the Service Desk was friendly, helpful, knowledgeable.The waiting center was eye appealing, had comfortable chairs, had food and beverage offerings.The service was performed in a timely manner and met my expectations.I would not take my 2 Mazda vehicles anywhere else for service.

Adam was awesome to work with! Best car shopping experience I’ve had. Everyone at the dealership was so nice and accommodating. This was my third car with them and I fully intend to keep going back.

Chauncey and team took care of everything! Great job on the detailing! The free loaner was awesome. Thank you!

Awful experience! I went in to purchase a used vehicle. We test drove one and before we did, confirmed the sale price, which matched what was listed online. We decided to move forward with the purchase of the vehicle and the sales person, Ivan Lopez, said he had to get the pricing?? He came back with a price that was approximately $4000 more than what he had stated before the test drive and what was listed online. This is on a used vehicle that we believed was going to cost $15K - this is a huge upcharge! We were going to be paying cash and did not have a trade in. He indicated that the online price was only if you had a trade in and would be financing. This higher price was way above market value for this used car. I asked to speak with a manager and Erick Perez came in and was not flexible or helpful, maintaining his insistence that we needed to finance the car. While we were dealing on the vehicle, a separate sales person came in to ask for the keys and said he was going to go test drive the car and that this customer had a trade in and was going to finance it. This was all after we said we would purchase it. We did not want to finance it and decided to leave. We noticed from the time the other sales person took the keys, we were there for about 15 minutes more - no other customers went near or test drove the car - it was a hoax to pressure us to purchase the vehicle. We will never go back to this dealership in the future. We since purchased a similar vehicle from a different dealer with less miles, more options on it and at the $15K mark.

Great personal service. I liked the new video that they share with you that shows you the results of the engine and under body review and work.

This is my 3rd Mazda from Russ Darrow of greenfield they always treat me right. not only when your buying but when you come in for service. It’s been a few years since I purchased from them I noticed the total remodeling of the place it was very inviting. My salesman Ethan was a big help he listened to what I was there for and my objective loan wise and delivered on all points. Never felt pressured it was a good experience. I would recommend Russ Darrow of greenfield to my family and friends.

Went to look at a vehicle with my husband and found one that we were very interested in. I expect there to be some price gouging with dealerships, but if you’re going to overcharge for cars, at least be willing to repair bad brakes on a vehicle. We are willing to overlook the higher price if they had been willing to repair them, but were told that the “higher ups” were unwilling to repair a safety issue. Says a lot about the integrity of a business. The body also had obvious signs of damage, including a lifting of the rear bumper panel. Who knows what sort of damage this car has endured — and we can’t even leave the lot with simple brake repairs? We’ll not be purchasing through this dealer, and likely not any Russ Darrow locations.

I have been going to Russ Darrow for eight plus yearsI have all ways had good service Chauncey and Leticia have great customer service.Chauncey always makes sure our experience goes well at russ darrow.Thanks keep up the good work.

Great service department! Fast, friendly with repairs done right the first time. Wouldnt go anywhere else. Highly recommended!!

I recently bought a Mazda CX-5 from Adam O’Brien and he was super helpful and great to work with!

Great Service.. Great People .. Quiet & Clean Waiting Area.. I’ll Never Go Back To Russ Darrow Kia !!!

Went in for general maintenance and instead needed brakes! They made it a painless experience and complete everything within a short time. Thanks for being fast & thorough.

Great, quick service. I truly appreciate the quick oil change.

I came in today to get my brakes fixed and new tires and the experience went far better than I expected. The initial worker at the service desk was really kind and helped direct me to what issues needed to be addressed and walked me through the details. They got it done in the time that they estimated and they were able to save me a couple hundred dollars from what the cost would’ve been. Everyone there was professional, kind, and genuinely helpful. I’m still in shock that I was able to save so much money. I never really write reviews for this kind of stuff but I believe everyone that had helped me today deserves recognition. Especially the mechanics that saved me time, money, and stress over my car. I will be back when need be and will definitely be recommending this place. Thank you for the amazing service today!

Jason M. Is by far the best car salesman I have ever met! He truly cares about his customers and will not beat around the bush when it comes to what is possible for you. I have bought two cars from him and both times I was extremely impressed. He’s like a big brother and I couldn’t have asked for a better person to work with!

Simple oil change. They were on time, service coordinator was awesome - friendly and knowledgeable.

Had an oil change done today it was fast and everyone was very nice and helpful

Fast, informative, friendly and professional!! Letty in service is the best! Felipe sent a video of my inspection and so there was no doubt of the work that is needed! Thank you guys!

Excellent experience at Mazda of Greenfield! My current vehicle was just over 100k miles so I was in the market for something new. The team were friendly and got me in the very next day. Adam, one of the sales and leasing consultants was great. He is upfront and answers any questions you may have. This is my first NEW purchase and despite the cost to me Adam and the team at Mazda of Greenfield made everything worth it. Thank you!

The service department took great care of my car and were easy to work with.

Quick response when arrived without appointment and video of service on vehicle was provided so you know what they did. Third time serviced. All with good experience.

Amazing service, wonderful and personable, kind and friendly, the service was quick, they provided me a video feed of the condition of my car, including any concerns, and advised me on what to do accordingly.

Well, that was three years ago. Three years was a long time from that first review. At the time, I did give you a 5-star rating. But now, three years later, I honestly cant give you that kind of review, so Ive changed it to 2-stars. There was damage to the car I didnt notice until much later. I will own that. I was even willing to take care of the repair myself (even though it should have been done before it left the lot). But you stopped answering my emails. And this was from your manager. Then you told me I had to have rear brake work done, so I paid over $600 to repair the brakes. This was after I told you something was wrong eight months prior to the repair work. I could feel it and hear it back in October. Your repair guys told me it was only rust. Flash forward eight months later and I was out over $600. Then you told me the front brakes needed replacing for the same cost. I said no. In reality, all I needed were pads at a cost of around $150. And today those brakes are still fine. I gave you 2 stars because, as far as Im concerned, you really dont care that much about your customers once theyre out the door with a new purchase. I wish I could have given some of your staff 5 stars as there are some nice people who work there. Unfortunately, there are too few of them. If I had to do over again, I would never have bought this car. And I wont be coming back.

Shell GameSept 3rd 2021Shell Game 1Niece wanted to purchase her first new vehicle that we test drove on Sept.1st. Upon arrival at dealership when speaking with salesperson car was sold which I understand in today’s market at that point the salesperson did suggest same model with an extra SV package for $1566, at that moment decided to pass. We than went home and discussed and decided let’s go back to dealership felt we were getting a decent amount of extra equipment for the $1566 extra.When salesperson came out with price they added a MANDATORY $1999 protection package on car and $2000 for trade one low balled offer. So everyone understands the price listed on website for new vehicle WAS dead on Edmunds, which I’m fine with but then we NEEDED to be dead on Edmunds used car pricing for trade so we got up and walked.Within 3 minutes of leaving dealership they texted my niece and magically the MANDATORY $1999 protection package was taken off the table and trade in for car was $4000. Formula Used: $2907 for trade (Edmunds $3023) and $1093 (Dealer website discount) = $4000 off by $116 for trade. Hmmmm.At that point decided to digest the numbers over holiday weekend.Sept. 6th 2021Shell Game 2Decision made we decided we did not want to trade car in and we would sell car out right ourselves. Over we go and we were met by our salesperson and explained we now we wanted to pay CASH for new car and we’re not interested in trading car in as discussed days earlier.They stated they could not do cash deal that they wanted our trade REALLY. They did present us a new purchase price with the MANDATORY $1999 protection packages again because we were not trading car in. I never heard of a dealer not wanting your CASH!Got up and walked and stated do not contact us.Sept 7th 2021Shopping trip to Deer Park Shopping Center we happened to be driving passed Napleton Mazda in Libertyville Illinois and noticed same vehicle we test drove on Sept 1st 2021 so she decided to email them for their current market price within 10 minutes had price and up front they said that they are selling ALL Mazda’s $2000 over MSRP. (AKA $1999 Protection Package)I was taught to add and subtract in Grade school.Russ Darrow shows discount online and than takes back at dealership table.Good Luck Everyone when visiting Russ Darrow Mazda Greenfield. They will never see me again and everyone I tell about their SHELL GAME!

Fast friendly service all around. All of my expectations were exceeded. Thank you!

Super helpful and knowledgeable, and worked with all of our financial requirements well.

Excellent service, super nice I like how they take a video and show you everything

This service department saved our long distance driving vacation. They were super attentive to my concerns and went far beyond their duties to repair my CX-5 and allow us to continue on our driving vacation across the country! Thanks so much!!

Friendly, courteous from start to finish. Really like the new feature of watching them service your car.

Just stunned that a buisness functions in this manner. There arent enough words to describe the disappointment.Simple as this, the discounted price listed online is all incentives added on and a separate $2000 paint protection accessory plan added on which they only mention at the end . IMO a sleezy tactic to show a lower price, to bring traffic and then try to bargain with you after vesting time and energy into the process.I was told by the Intial point of contact that the discounted price is not incentive related and infact could add one to bring price down further. Also, was told they participate in Mazda financing which was also a lie. Keep in mind I had asked 2 or 3 times if they were sure about the price because I was to drive an hour and half out there. When asked about the matter to the floor manager and GM, all they could say was that, it was mistake but I dont buy it. How can the first point of contact be that misinformed. Something so important, even if your unsure naturally that person would differ to someone else. Ultimately, they did nothing for me to get the price down or meet me half way. Absolutely nothing.After speaking with the saleswoman and manager, the best they could do was say sorry. After speaking with the GM he himself apologized and I insisted he pay my gas, which he did but again thats nearly 3 hrs of my life wasted.Heres the kicker they had on a $2000 paint protection/point incentive/etc. plan done to the car Without giving you an option. First I have ever heard of this and I visited several dealerships. By now the price of this car has gone up $3-$4000. They tried to convince me that its a common practice among Wisconsin dealerships during covid, which was not true because the next dealership who was clear about price and financing gave me the option to add on. The common practice I have seen. In fact bought a car from them. It was simple, they were clear about price ,financing and they got my business. No games.

Very awesome service and staff. My car was serviced in less than 15 mins. I received a video of the work done on my car. Thank you to all and special thanks to Matt. 👍🏾

Great service and quick turnaround. New lobby to relax in to. Will be back.

I absolutely loved working with Krystal at this dealership. I was in a bad accident and shopping around at a few different local dealerships. Everywhere else I went I felt creeped out or forced to stay by all the other salesman. She made the whole experience smooth and comfortable and even came in on her day off to sell me the SUV I wanted. Highly recommend working with her!

Sale specialist Itan was there in the moment when we arrived. He walked us through car selection, described everything pretty well. He was familiar with car record and we got good deal for our sons car. Only took them a little bit longer to wash car and to finish paperwork but was really busy at the moment. Car drivers good so far, no issues and its in decent shape for used one. Definitely if you are looking for car stop by them and check I bet you will found something what fits for your budget.

Purchased a 2015 Mazda 3. It was 6 years old with 18,000 miles. But the “dream car” needed a NEW TRANSMISSION, 7 weeks after purchase. Chauncey (in Service) convinced MAZDA TO GIVE ME A NEW TRANSMISSION. The guys n front were...”too bad so sad” ... the salesman (since terminated) denied hearing the WHINE that I asked about before purchasing it. NEVER WILL I BUY A CAR THERE AGAIN. Never They sold me a LEMON for sure. I love Chauncey.

Yes very good customer Service Alex was real cool recommend anybody to go here and ask for Alex

My experience here was nothing short of unimpressive and disappointing. I had scheduled a test drive and when I got there, we waited in the lobby for 30 minutes going completely ignored. (an employee who had just gotten there to work told us he was going to grab somebody but nobody came) We decided to leave and go home, meaning we had wasted an hour and a half of my only day off. They then called me back and asked me to come back on another day. I wasn’t able to get back there until the next day, so I asked if they would take a deposit to hold the car, which the sales associate said they don’t do. Then, the day I was supposed to come back, I noticed all the listings of the car had been deleted, so I emailed him asking if it had been sold. He never replied. I finally decided to call and cancel my appointment. When I did, the receptionist told me that the person I had made the appointment with was done for the day anyways...Meaning if I had shown up that second time, he wouldn’t have been there. Thankfully, my experience at Bergstrom was the complete opposite of this!

Ivan Lopez helped me drive my new Mazda CX-30 off the lot today. He answered all my questions in detail, was extremely helpful, and made the process a lot better and easier than I expected. Thank you!

I worked with Adam OBrian on a 2021 cx-5 and he was very helpful and willing to work with me.

We had a slight mix up with notifications, but the staff went above and beyond to make sure I could do the things I needed to do with a loaner car. Everyone was kind and did their best to ensure I was taken care of.

The person at the desk is very pleasant, polite, knowledgeable, and efficient. Service was completed in a short time. Happy with the overall experience at Russ Darrow. Thank you

People were very friendly, place was really clean. The wait was a bit long but I could of asked for a loner which I have before and it turned out great.

If I could leave less than a one star review I would. I have purchased many vehicles over the years and this is the first dealer to pull a bait and switch and claim all dealers price this way. They absolutely do not. If you list a car as certified at x price, that price includes the certification. Russ Darrow Mazda however will post phony prices that are alluring to get you in only to magically go up 2k+ to pass through the certified costs. They also touted the car with these additional costs was fair market priced. Sorry, they were not. My feedback to the dealer? Change your business model to an ethical one. Maybe then these types of reviews will stop since clearly I am not the first to see through it based on other feedback you received. My feedback to potential customers. Do not shop here unless you want to be robbed!!!

Very fast and friendly staff :)

First time using Russ Darrow’s service department and it was a very pleasant experience. All the way through from making the appointment, checking in and review of service completely was seamless. The service review video that was sent via text is a great tool. Thank you for the ease in keeping my vehicle in top performance.

My experience was fabulous ,no high pressure sales and they had multiple options for us to choose

I had a terrible experience here. The salesmen was rude, pushy, and disrespectful. False advertising of prices online. I would advise looking anywhere else.

We came in to purchase a vehicle for our daughter, the experience was easy, the staff was very friendly, Ivan and Ben were great at communicating the ownership process for my daughter . She got a great interest rate and a manageable monthly payment. She was very pleased with the car and is excited to return for her maintenance needs when needed.. Thanks again Ivan and Ben for your help .

I will say my experience with Russ Darrow was less than pleasant. I called this place to make a purchase of a BMW 750. I Told them that I was paying in cash. I also told them I was driving in from a different state. I spoke with Erick and Ethan. Ethan called me back asking for my SSN and told me He was going to give ma a call back. I never received a call. A week later NOT ONE TIME has anyone from this place called. Ive called at least 7xs and not one call have been returned. I understand being busy. I dont think that I should keep calling to give you my hard money for a car I can get from another place. I was very disgusted with this place and the goal the nerve of the salesperson. I would NOT recommend this business. I offered straight cash and I didnt get a call back. How will they handle you?

I purchased a car back in October. Thankfully the sales person was great and I love the car. I have had several issues with the paperwork process. The dealership was to handle the taxes and registration of the car. After dozens of phone calls and emails throughout 5 months I did finally receive my license places (a few weeks after stopping by in person), as well as a $300+ late fee from the state. Paperwork was due in November but was not done until March despite my follow ups. My contact at the dealership said corporate would cover the late fee. I have since followed up 5 times asking for confirmation of payment with no response other than my contact “believes it was paid”. This has been beyond frustrating to receive fines for a situation out of my control, with no insight or communication. I had also received a ticket from expired temporary plates and another fine due to not being able to get my parking sticker in sufficient time (due to the registration being done so late).If someone at the dealership reads this, please help me just get confirmation fines were paid with my state.

Don’t go here if you’re expecting an honest trade in value or if you’re expecting to get the actual sale price of the vehicle you see online. When I walked in and mentioned the cars I wanted to see, I was immediately grilled about what website I saw the vehicles on and that I was not seeing the “certified” price and not to be shocked when I see it come in higher.Secondly, my vehicle which was valued on KBB trade in at 12.5 was given a valuation of 9. And others may overstate what they think their car is worth, I get that. But I bought a vehicle later that day and was given 12.8 for my trade in.This wasn’t my only bad experience with this dealership either. I won’t bring up my other one since it happened over 10 years ago, but I will never work with them again. I had bought two Mazda’s previously from this dealership too. I love Mazda but if you can make a drive to a different dealer I’d highly recommend it. The next time I’m on the market I will drive to any other Mazda dealership in the state to avoid this one.

Monday June 28th. Kelly Murray, was great. Love the CX-30. One big glitch though. I test drove a white model, and loved it. The blue one, online, was at the northside dealership. I said great, you guys will deliver it to my house. On my way home, I called my insurance agent, to make the correct changes to my policy. About 10 minutes later, Erik called me and said the blue car was stolen! Nobody on the northside told Greenfield about the missing vehicle. It caused a major inconvenience for all of us. You had to get a car from Madison! On Tuesday, Kelly, and one of the lot guys, brought the Madison car, to my house. Kelly, walked me through everything. They were both very nice. Tell the person, on the northside, that he, or she, owes all of you a free lunch, and me a trailer hitch! I would have given you 4 stars, because of their error, but I dont want it to hurt you.

I will say my experience with Russ Darrow was less than pleasant.we found a vehicle online and spoke to a salesperson to try to cover all bases prior to traveling close to 2 hours. I really thought we had a price locked and only thing was us to visibly see vehicle and test drive, sign papers and then drive home with said vehicle...salesperson said maybe 60 minutes. 60 minutes turned into 5+ hours.First the price and discounts were based on qualifying for ALL the incentive programs...never was that stated in our talks...in fact the salesperson said we were to receive the new vehicle discount of $1500 on top of the existing discounts!?!? Unfortunately the salesperson we worked with over the phone was not there during our appointment. I asked the dealership to review the recording of our call to verify what she told us but they did or would not.We finally did get them to at least honor the price listed online after several trips back to the manager...whom I would have expected to come over himself to talk to us and get this resolved, but he continued to stay behind the the glass windows in the other room.Once we got a price WE finally accepted, but was higher than originally agreed to, we had pointed out some issues with the vehicle being dirty and some strange streaking on all 4 doors that needed to be addressed. While we were negotiating the price they brought the vehicle to the shop to clean and I thought to “detail” the vehicle. Once they brought the vehicle out to show us the features and things...I looked over the car and noticed NOTHING different was done to improve the outside cleanliness nor the streaks. I think they just filled up the gas in the vehicle and hoped we would not notice. When the salesperson asked if we could do the financing while they brought the vehicle back to work on it, I said “NO, not until it looks like a new vehicle should”...and glad I did because it took another hour and the streaks did not come out when they brought the vehicle out again! Again I think they were hoping we would accept it. They brought it back in a third time to clay bar the doors and this time it almost looked normal, but not quite. They decided to give us $500 more off if we would accept it the way it was...we agreed, and we were able to finally get to financing...which was the easiest part of the process.I can say that I will NEVER buy a car from Russ Darrow again...the tactics used were terrible...even stating at one time if we did not buy the vehicle today that his managers neighbor was planning to purchase later in the day...I just said to that person...”really - you’re going to try that tactic on me?” There were more instances throughout the process that were less than stellar, but I think people get the drift of our story.I think if Mazda knew this story they would be embarrassed of the dealership.

Ethan was the most respectful sales consultant. Made it super easy and no pressure. The managers were all very helpful too. Great experience!!

Scheduling a service appointment is always a breeze. All staff I’ve had the pleasure of interacting with are professional and friendly, and my wife and I are always met with equally impeccable service. Quick, efficient, and painless visits each time. I highly recommend taking your vehicle here for service!

Excellent service on my car and excellent customer service! Every employee is respectful and kind and is happy to have you as a customer. I would give them more than 5 stars if I could!

My experience was excellent, top notch customer service, great communication, and the repair was finished quicker than expected. Great job guys. Thank you so much!

Recently picked up a car from Russ Darrow Mazda of Greenfield and worked with Alex AJ Becker as my sales guy–he was quick with an answer to all my questions and concerns, let me give a good test drive on both city and highway roads, good with a joke, and was quite accommodating: would recommend him highly for all needs. Troy Newman, the GSM, helped with some great options and helped us out –was a pleasure to be around and would gladly deal with again. Also, the snacks and drinks were greatly appreciated:get the popcorn, its real good. Overall, recommend Russ Darrow Mazda for all car buying needs.

Love the service team and Chauncey at Russ Darrow Mazda greenfield always gets the job done

**EDIT***Called to get clarification on the difference with online price. Online price is based off if you have a trade-in then you will get the online price. Otherwise price is different at dealership. Alex explained clearly on how their pricing works.Giving a 1 star because I was helped quickly and my salesperson, Alex, kept it professional and comfortable. Otherwise the shopping experience was rather upsetting. Came in to test drive a 2017 Mazda3 sport that had only 23k miles on it, but after seeing a small crack on the bumper I was offered to test drive the same model but in a different color. The other Mazda3 sport had 37k miles on there. Keep in mind the initial Mazda3 I was looking at was priced at a live market value of $15,722, which in my opinion was a fair price. Alex mentioned that the Mazda3 Grand Touring trim had a couple more safety and interior features and was price around 17-18k, making sure to mention it was only 2-3k more than the Sports model.I stuck with the sports model and took it for a test drive and ended up liking the car. As we sat down to make the deal, the pricing of the car was $3000 more than what was shown on the website. The initial Mazda3 I looked at was priced at $15,722. The one I test drove had around 10k more miles so I would assume its price be lower, but instead it was priced at $18k, the same amount that was mentioned for the Grand Touring trim. I was confused so I mentioned the online pricing and was told those were the pricings if I had a car trade-in. Im not sure how that would make sense as there is nothin on the website that mentions the price only reflects if I had a trade in. Alex told me it was probably somewhere in the fine print, so I gave them the benefit of the doubt and thought I must have missed it. Only to check on the website again to find nothing stating I needed a trade-in.I am confused on how they would put a price value on a car if we had a trade-in without even knowing our cars trade-in value. I am also confused on how the car was priced at nearly the same price of what I was told the Grand Touring model was since it would have more features and a more expensive trim. Overall ended up not purchasing the car. Alex was going back in forth to talk to his manager to see if they can make a deal. I felt as though they didnt care whether they had my business or not. Not a pleasant experience and I hope their website is changed to actually reflect accurate prices.TLDR: Pricing did not match what was shown on website, unpleasant experience.

I purchased my vehicle from a different Russ Darrow dealership but brought it here because it was closer. My appointment was for an oil change, which I had a free coupon for. I feel that at a lot of places when they dont get to charge you the full price, they dont do their best. This was NOT the case at Russ Darrow Mazda. I was greeted nicely when I drove in and directed as to where I should go for information and billing. The lady inside taking my information was very courteous and told me where the waiting area was. I waited approximately 20 min and the gentleman came out went over the service chart with me, asked if I had any questions and told me to have a wonderful day. After leaving the facility, I recieved a text message to be able to watch them service my car. He showed me my suspension and under the hood on the video, stating that all looked good. No rust, cracks or worn areas. All fluids looked good and air was added to tires. This was fantastic cuz now I also was able to see under the car and that gave me piece of mind. If this is what they do when you have a free coupon, I can only imagine what they do for full paying services. I will definitely be back! Side note... my vehicle isnt even a MAZDA.

Went in for an oil change and tire rotation and everything was completed within 30 minutes. The staff were very friendly and I was updated with the progress of my car. This was my first experience at this location and I definitely prefer it over my previous location. Very satisfied.

I worked with Jason Mertens. He made the process of buying a vehicle so easy. He was so helpful and got me the best deal possible along with his team. I ended up leasing a 2021 Mazda 3 sedan. I will definitely go back to Jason Mertens in future.

Great remodel job. Great service manager, really upbeat. She showed me the air filter. Appreciated. Is have to say my experience has improved. Thank you all.!!!

Kelly and Jeff were amazing. They made buying my first car a great experience. Super friendly and helpful. I appreciated everything :)

Always fast, friendly and no pressure to perform unnecessary repairs or do premature maintenance.

I just leased my 3rd vehicle with this dealership. I absolutely love my new fully loaded 2021 CX5 Grand Touring. They always deliver outstanding customer service! Thank you Rubin Tate!

I worked with Kelly Murray on a Saturday morning. I told her that I respected her time and that I wouldnt be buying anything that day; just simply comparison shopping. Never once did she pressure me into buying a car; however she spent a full hour of her time answering every question that I had. And let me tell you, that woman knows what she is talking about!! Very knowledgeable, very thorough, very professional!! She gives you the honest facts. Very pleasant demeanor. Go see Kelly and she will set you right!!

I had a good experience in this location. I was treated with respect and honesty. The salesperson Zindia Lopez she is awesome, great customer service. I will definitely recommend going here if interested in purchasing a vehicle.

IF THERE IS A NEGATIVE STAR, I WILL RATE THEM BELOW 1.MY HUSBAND AND I WERE BUYING A NEW 2020 CX5 THAT WAS ON THEIR WEBSITE. FIRST DAY, WE WENT TO SEE IT AND ASKED TO REDUCE PRICE FOR THE LOYALTY OF $700 AS WE CURRENTLY HAVE A CX5. THEY DID NOT BUDGE. THE NEXT MORNING WE CALLED AND SAID OK WE ARE BUYING IT BUT WE CANT COME NOW COZ OF A GRADUATION LUNCH. TALKED TO THE SALESMAN IVAN LOPEZ AND ASKED HIM DO I NEED TO PUT A DOWN PAYMENT COZ WE CAN COME AT 2:30. HE SAID NO NEED I WILL PUT THE KEYS ON MY DESK AND ILL WAIT FOR YOU.WE CALLED AFTER OUR GRADUATION LUNCH TO SAY THAT WELL BE THERE BUT A FEW MINUTES LATE. IT WAS FINE WITH HIM.WE CAME OVER AND IVAN MET US SHOWED US THE CX5 AND WE WALKED OVER TO HIS DESK AND WERE READY TO PAY CASH FOR THE VEHICLE. SO HE WENT TO HIS MANAGER TO INFORM HIM AND WE WAITED. WHEN HE CAME BACK TO US AT HIS DESK, HE TELLS US THE CAR WAS SOLD! WE WERE TAKEN ABACK BECAUSE WE WENT THROUGH THE RIGMAROLE ONLY TO BE TOLD THE CAR WAS SOLD!IVAN BROUGHT IN THE SALES MANAGER WHO WAS MORE ARROGANT THAN APOLOGETIC WHEN HE COULD SEE WE WERE VERY UPSET.WE LEFT THIS DEALERSHIP FEELING LIKE THEY PULLED THE RUG UNDER OUR FEET. THEY DID NOT CARE FOR THEIR CUSTOMERS, THEY COULD HAVE SAID, WERE SORRY ABOUT THIS CONFUSION BUT I CAN SHOW YOU OTHER MODELS AND PERHAPS GIVE YOU A DEAL. NO, WE SAW A RUDE SALES MANAGER AND A SALESMAN WHO DID NOT KNOW WHAT WAS GOING ON WITH THE CAR.WE LEFT REALLY UPSET WITH THE RUDENESS, THE ARROGANCE, THE SMUGNESS OF THAT SALES MANAGER.WE WENT TO ANOTHER DEALERSHIP FRANK B0UCHER WHERE WE WERE TREATED SO PROFESSIONALLY AND WE BOUGHT THE 2021 GRAND TOURING. NO HASSLE SO MUCH GOODWILL FROM THE SALESPERSON KATIE.

Russ Darrow Mazda- Greenfield, WI provided A1 customer service in multiple ways:1. Representatives addressed a matter that my online appointment didn’t reflect in their system.2. The service Rep. Chauncey provided me with a same day service appointment within reason.3. All communications with all staff was professional, cordial and their demeanor was welcoming.