We worked with Gary over the phone and then in person the same day to purchase a vehicle. I’ve never received such great service! We were in and out in less than 2 hours. He had the car ready for us to inspect upon arrival, dried and cleaned up inside since it was raining. The team buffed a few minor spots out for us right there, which was terrific!I’d highly recommend anyone to purchase a car here, especially working with Gary!

Very professional, friendly, and welcoming dealership sales staff. The salesman (Andrew) was instrumental by helping me locate a vehicle that met my needs, which was tough due to the short supply of vehicles and inflated prices across the industry. The entire purchase process went smoothly and efficiently. I would highly recommend Dellen to anyone who wants to purchase a new or used vehicle.

Highly reccomend!! Bought a used vehicle last week from John - he helped provide a positive & smooth experience, as well as Brodie and everyone else that was nearby. Great place to find a car!!

Excellent dealership to do business with. The staff was tremendous in helping me locate a vehicle with the shortage around. Not only are they very friendly, but never once was I pressured into anything. The entire car deal went smooth and I left happy. I would recommend everyone looking for a new or used vehicle to stop in Dellen so they can assist you like they did me.

I was nervous looking for a car because it had been over 20 years since I had to purchase a car on my own. I could not have been treated better by every staff member that I came in contact with. Gary Chambers was the salesperson that helped me and I can’t say enough about how well I was treated. He listened to me and was patient. I was never pressured to make a decision nor made to feel uncomfortable in any way. He worked hard to get me into a nice car that was in my price range. They were a few financial challenges but he was determined to do everything he could to make the deal go through and in my favor. Thank you for treating your customers like family. I recommend buying from them and if the need arises, I will buy from again.

We broke down while traveling through the area and the service department had us up and running in an amazingly short time! Jaylen worked hard to fit us in even though the schedule was full - we really appreciate it!

Another great experience with Dellen. This group is passionate about what they do. Everything they do shows that the customer is number one. I will always be a Dellen customer.

Had a great experience with John - he stayed in touch for an extended period of time and helped me get exactly what I was looking for. The whole team was very professional throughout the process both at answering my questions and laying out options for our purchase. Overall I had a great experience with Dellen.

Had another great experience. Bought my second car from Andrew Poppino at Dellen. The service was great and extremely fast. He did everything he could to get me the best deal. I cant recommend Dellen, and Andrew, enough. I will continue to be a repeat customer.

Everyone at this dealership was friendly! My salesman, Gary, was very informative when it came to our questions about a Jeep Wrangler. It was the best experience I’ve had in buying a car.

Customer service is the worst in their service area. They refuse to acknowledge the customer even with 4 guys staring into their computers. Guess they think women are below them, but my money was spent elsewhere with a lot better customer service and even cheaper than Dellen. Loyalty doesn’t count for anything anymore with companies. Just go where you are treated better. Done with loyalty. Wish I had the ability to give them zero stars.

They had to order a new tire and they put it on. It was the weekend, but it was fixed first thing on Monday morning. They were very good.

I drove over 2 hours to look at a car when i has called and asked that morning if it was available. They had it pulled in the back when i arrived and wouldn’t even let me drive it, let alone look at it. Then they said to come back 2 days later and it still wasn’t ready. I put an offer on it and never heard back then i finally spoke to someone about it and they just stopped replying. Very rude and unprofessional. I will definitely not be back and not recommend anyone there

Dellen Automotive always goes above and beyond to make sure the car buying experience is an enjoyable. Highly recommend you working with them for your new/used car needs.

Great place to buy a car. From my husbands earliest phone call to us driving away with our new Chrysler Pacifica, Casey was professional, polite, and extremely competent. There was absolutely no pressure at any stage, including our sit down with the financial manager. And the out-the-door price was great!

Couldnt have been more caring. They worked hard to get us the best deal possible.

I purchased a 2013 Toyota Avalon and traded in my 2012 Elantra. Overall, the experience was very good. The salesman named John was friendly and patient with me during the process. The value they offered for my trade-in was more than fair and better than what Carvana or VROOM was offering. The sales tactics during the negotiation process were somewhat tough but understandable given the current automobile market being a sellers market. What made the experience a 5-star experience was the dealership going above and beyond to correct an issue with the car battery shortly after I purchased it even though it was probably not technically covered by any warranty. Marshall, whom is a manager, and John were receptive to the car battery issue after the sale and prompt with a solution that I was satisfied with. I am grateful for deciding to do business with Dellen in Greenfield, IN!

The good: Im from Michigan and I drove 175mi to Dellen to get this Mazda. It was the best deal around and honestly, one of the best experiences Ive had at a dealership thanks to Casey Putt. If you get the chance, speak with him if you want a car because hes very kind and considerate to your needs! The price was also able to be dropped to exactly what I could pay for. If I could rate my experience with Casey only, it would be 5/5 stars, hands down. However, thats not the case.The bad: When my boyfriend and I arrived, we already had planned to get the car checked out by a mechanic (see my review for Neal Automotive) but we were surprised to find the car had cosmetic damage to the front that no one (even kind Casey) had told us anything about before we drove to a different state to see this car. No pictures, no comments, not even an explanation as to why there were scratches, dents and dings to the front left side. Honestly, it was this lack of communication that really hurt our opinion of the dealership (because you can see in one of my pictures that it states no accident). The mechanic had stated there was no mechanical issues, which is relieving but just explain to us what happened before we drive 175 miles.The ugly: Even with everything, the great discount and amazing Casey Putt, we had the utmost misfortune of speaking to Marshall, the manager (?) of Dellen Chrysler. He strong arms you, speaks quite highly of himself, and speaks down to you. It was a tremendously terrible experience and he came off quite awful as an individual. The deal hes speaking of, yes it was an amazing deal! My trade in was worth $200 max (beat up car) but they went and allowed it to cover the tax of the new vehicle so they took it for nearly $750 so that it hit the max of our budget. Seriously, great deal! But throwing it in our face that you gave us such a great deal over and over again, so the cosmetic damage shouldnt even matter is not appropriate at all. Not to mention that the breaks needed replacing per recommendation of the mechanic and our request for getting the price down just enough to cover that $350 - $400 repair was completely dismissed and shoved aside. Then, when expecting to have the gas topped off before driving, again, 175 miles back home, he made it sound like he was doing us such a great service for allowing Casey to go fill the gas up.Too long;didnt read: No, I would not recommend buying a car here. Yes I got a great deal. Casey Putt is an amazing salesman. If you come here, be aware of Marshall. If you can, avoid him completely, or hope he gets transferred.

Overall I would say a good experience. Our salesman, Andrew was great and answered all of our questions and we love the vehicle. The only downside was that they had one finance guy for two dealerships - on a Saturday! We waited over 3 hours to sign the paperwork. Once we went back to sign it only took us 15 minutes, so that didnt add up for us.

My experience was amazing Megan was very helpful and knowledgeable. Would recommend to anyone!

Good work in a timely fashion. Much appreciated

Today I went in not thinking I would end up with a vehicle.I figured that the vehicle I wanted would not fit my budget and I would not get a good trade in value for my van as it was old.I was wrong. They found a loan company that pretty much beat the Credit Union I have dealt with for years.Went a bit over budget but it gave me gap protection insurance and a few other extra guarantees I would need.Travis Green was an awesome sales rep and answered my questions and went beyond what most sales people would do to explain how my vehicle operated.Although I am over an hour away from this dealership, I would highly recommend anybody to go here to buy their next auto.Happy in Seymour, IN.Audrey Blackman

Great service and follow up.

This was my first experience with Dellens Service Department having just bought my Jeep Cherokee last summer. I made an appointment online as instructed via the e-mail I received from Jeep. I scheduled it for 8:00 a.m. Since it was just for a simple oil change and tire rotation I thought telling my boss I would be in by 10:00 am was giving them PLENTY of time to complete the service and for me to get to work downtown on time. It took the service team almost the WHOLE TWO HOURS to complete my service. When I asked what the point of me making an appointment was, I was told The online system is for the service department, your service is on our express side. The two schedules arent the same system, so weve been really busy. (Naming it the express side clearly mustve been meant as a joke.) I did my part -- I followed instructions via the e-mail to schedule my appointment using the link provided and most importantly, I showed up on time for my appointment. Its not my fault that your two departments/software dont communicate. If anything you shouldve triaged the situation when I arrived by seeing it was a quick service that was needed and got me/other customers like me out of the way so you could focus on the more complicated requests.Our previous vehicle we always took to Valvoline Express Care right down the street. Even on their busiest days Ive never been there longer than an hour for the same services. The only reason I went to Dellen this time was because of the free services that were included with our purchase. Maybe because they werent making money off my vehicle I was pushed aside who knows, but taking almost two hours to change the oil and rotate four tires is beyond ridiculous. I ended up being 40 minutes late to my job, thanks Dellen.

The service department is great...The staff explain things regarding the maintenance of my jeep, and keep me informed regarding completion time.....Thank you

All around a great experience. We purchased out of our market area an hour and forty-five minutes from home. Gary came in on his day off to facilitate a test drive, and ended making the sale. Everyone was very accommodating since we were so far from home. Thanks.

Across the board the entire staff is friendly as soon as you walk in the door. I purchased a new Jeep while trading in my old Jeep. I was offered a competitive trade-in value as compared with other offers I had received. From my salesperson, Gary C, to the floor manager, Courtney, there was zero pressure to purchase or hurry to sign paperwork...they allowed me plenty of time to decide on my purchase. I have already recommended Dellen to several friends and family, and I plan to return for my next purchase. Thanks again!

Gary Chambers was amazing!! Even came in on his day off to make sure we was taken care of. We just love our new Challenger ❤ thanks for everything.

Fast and friendly bought several vehicles from them staff well knowledgable about there vehicles.

Courtney took awesome care of us! We were able to test drive three cars and finally settled on one. They really took the time to make sure we were satisfied. It is definitely worth going outside of Indianapolis!

The staff at dellen are very friendly and knowledgeable. Like other dealerships, dont talk to you like you dont know anything and keeps you very informed on things to keep up on and things that dont need as much attention. They gave me a sheet that had all the warranty requirements on it, that included prices. I really like how there are no surprises, before doing things they ask you about it and ensure you want it done. I like that they are local and honest!!

Amazing customer service. Salesman found the vehicle for us quickly and the process was smooth.

Salesman John Kiesel was awesome.. I highly recommend going to Dellen. Great service people, great prices. Dellen Automotive Greenfield, In. Go there drive away happy. I love my new ride!!!!!. Thank you John, thank you Dellen

I couldnt of had a better experience than at Dellen. As a first time car buyer - I was extremely nervous and quite honestly, I didnt know the ropes. The salesperson - John K. - was extremely helpful. Not pushy, knowledge, kind, and very helpful. Not only did he help me, an indecisive person, select my vehicle - but he was also willing to answer all of my questions. He was happy to further explain something when I needed clarification as well. In all sincerely - the Dellen team seems very friendly, helpful, and willing to assist their customers. I felt that John K. assisted me in getting a great deal on my dream car and I couldnt be more excited. I would so happily recommend anyone - especially first time buyers.... go see John K. at Dellen! Im so happy with my Jeep Compass and experience at Dellen!

We had a very straightforward no haggle buying experience here. We had a code to use through the Geico car buying service that didnt work there, but they still took it off! Casey is the salesman that helped us, & he even went through & helped me sync my phone before we left. I would highly recommend Dellen Jeep, & definitely ask for Casey.

Great, no pressure experience! Thanks, Gary, for finding the Jeep Gladiator of my dreams. The entire staff at Dellen was a pleasure to work with...so happy to have decided to test drive at their location.

I saw the Jeep that I wanted online, called and talked to Brody. He said to come on out to see it. We were there within a half hour and the car had been pulled to the front and was waiting for us. The whole sales process was very quick and efficient, as I knew what I wanted. Brody did a great job and I will definitely return to Dellen for my Jeep needs. Thank you!

Had sales rep named Brody today, called him midday and said I wanted to look at a Chrysler 300S that caught my eye. When I got there he had already had it pulled upfront and was walking out the door with the keys when I pulled in the lot. Hey was very knowledgeable about the car and answered every question I had! He is a very good sales person and look forward to dealing with him in the future.

I travel, and put several miles on my 300, Im in Dellen almost every month for a service at 5000 miles. Ive always been treated well and by now everyone knows me by name. They have done an excellent job of maintaining my 300.

The whole staff at Dellen was very helpful in getting the vehicle of my choice. John my salesman actually went to another dealership to get the exact vehicle i wanted. I cant thank them enough for the professionalism they showed me and my wife. They make purchasing a vehicle very enjoyable! Thanks, Earl

Logan and staff always take great care of my 2015 Dodge Ram 2500 and my 2016 Chrysler 300s. Trust Dellens to keep my vehicles in top performance.

They took great care in helping me with my purchase!!

Went to Dellens because I was nearing the end of my lease. Casey Putt walked me through all my options and the process and made it clear and painless. I left with a new lease on a new Dodge Ram 1500. Make sure to shop at Dellens. Top notch service and no hassle at all.

I highly recommend Dellen! The staff made our Jeep buying experience pleasurable instead of feeling pressured. Our salesman was John Keisel and he is wonderful to work with! We were trying to make a decision between buying used or new. He showed us all of the financial options they had and then gave us space. Very much appreciated! I had put off purchasing a vehicle simply because I dreaded the hassle of dealing with the sales staff at the car lots. It was a breath of fresh air not to feel pressured! We expressed wanting to contemplate our decision overnight and not once did he or the sales manager, Courtney try to talk us into purchasing that day. They just made sure we understood the options available to us. The follow-up after our purchase has been great also! I truly feel both John and Courtney sincerely want to help the customer. Not pressure, just help! We will definitely be a returning/loyal customer!

Once you buy the car and pay for the extra roadside assistance and such once they come get you from the side of the road 7 hours later. The manager will shrug his shoulders at you.

I was surprised and delighted at the depth of product knowledge the Dellen salesperson had on the new Jeep Wrangler. Most sales people I run into seem to have shallow product knowledge, especially on the gritty details of trucks and off-road vehicles, but not here. Super helpful, super knowledgeable, and we hit it off immediately. In fact, it was a pretty short path to a good deal on a new Wrangler Rubicon that I feel really good about. And the purchase process was simple and painless. Head to Dellen - they know their stuff.

I had an amazing experience buying a pre owned car through Dellen! Everything went super smooth and everyone was super nice! Highly recommend.

From the moment we stepped in the door we were treated like customers should be treated. Everyone was friendly and nice. All of our questions were answered. Everyone looked for ways to get more dollars off. I will buy from them again!

I had a great buying experience at Dellen. Gary was very knowledgeable and helpful. From the time I walked in I found everyone pleasant. Dellen had a nice inventory of Rams that made it easy for me to find the one that I liked. I recommend you check out Dellen for your next vehicle.

Thank you Dellen, Travis Green & Gabriel Montalvo, for THE BEST service. And for putting up with all my requests to put me in the Recon!

I absolutely love my new Jeep. Everyone here is so friendly and professional! Special shout out to my salesman Casey for helping me in a downpour!

Purchased a New 2020 Ram 1500. Three days and 288 miles later it has a charging issue. Called the dealership and they could offer no help other than to have it towed to the nearest dealer. The closest dealer cant look at it for two weeks. They offered no loaner vehicle and I have nothing else to drive. Guess i will sleep at work for the next two weeks. Very disappointed in the truck and the service after the sale from Dellen.

Travis is a very fair, understanding, and hardworking salesman . They all treated me very well. If nothing else, all the guys should go into to say hello to Courtney, the New Car Sales Manager. She is beautiful with such a nice personality. They made my buying experience so simple and easy . Thanks Travis and Courtney!!!!!

Service was fast and cheaper than any where else. I know in the past they have had a bad rap, but I have never had a problem. They have always taken really good care of my Jeep and I. Iwill continue to purchase my vehicles and have my services with Dellen.

The service manager was polite and gave excellent information and kept me up to date on what was going on.

Friendly people who are willing to show you every car on the lot. Patient and answered lots of questions and were quick to get us in our new car as soon as we made our decision. Brodys Collins was great and continues to answer any questions that we may have.

As always, it was a very nice experience leasing from Dellen. Casey, Courtney, Gabe and Jeff are all great people and made my experience great! Thank you

Great experience and excellent service! I would highly recommend this dealership.

The guys at Dellen always treat us like family. I never have to worry about sending my wife or daughter in there. Very respectful and always provide a quality service.

Good experience. Could have done better job on prepping vehicle for delivery. Jeep still had chalk written numbers on tires. All tires were low on pressure which was displayed on instrument panel but not addressed until after delivery when I requested it. Small details but still noticable to customers. Working with Gary was good. I would go back. Everyone there was nice and they have good product knowledge.

Went in for an oil change and tire rotation. The staff was friendly prompt and polite! I recommend this dealer for anyone whom needs a service! The wait was very short and the facility is clean and has a cozy waiting area! Thanks Dellen!!

Great experience with salesman Travis ! He worked with me until I got the perfect fit with a new Jeep Grand Cherokee!

Great dealership. Brodie did an amazing job. Easy to work with and definitely made sure he kept in contact with us. We drove from Ohio just to buy from him. Worth the drive and would do it again.

I had a really great experience at Dellen. Our wonderful salesman, Gary, went above and beyond to make sure we were totally satisfied with our new vehicle. We had a snafu with being unable to locate the title on the car we were trading in. Gary helped me navigate through the process of ordering the title (lost title) effortlessly. Dellen employees went above and beyond for us! I recommend them to everyone I know!

Travis Green was excellent to work with when we bought our new car. He was knowledgable about the features and performance of the vehicle. He made sure we were comfortable with our decision and was helpful with the whole process. He was not a high pressure salesman which we valued highly. I would recommend Dellen when purchasing a car.

Great place to get a new vehicle. Great people to work with. Casey was awesome in getting a deal done. Gained me as a customer.

After breaking down in Greenfield, Indiana I contacted Dellen Chrysler service to take care of the repairs to my 2017 Chrysler 300 so that I could get back on the road. They refused to service my vehicle even though it is still under warranty. I then contacted Chrysler who tried to call them and they informed me that they had been hung up on by the same worker at Dellen and that I would need to find somewhere else for repairs. So they left me stranded and I had to get my car towed to a different town. The extremely rude worker and refusal of services are the reasons I am giving Dellen 1 star. Do better.

Went for oil change was in and out in about 30 minutes. The staff is always friendly and helpful as always.

I have nothing good to say about this place, other than the fact that their cars are competitively priced. However, this seems like a lesson in you get what you pay for. Buying this car took longer than any other car purchase in my life. I literally waited hours to complete the sale of the vehicle, only to drive off the lot hours later with warning lights showing up all over the dash. I took it back to have it looked at, and they conveniently just reset the warning lights to make it become my problem instead. I was also told a transmission seal was leaking, which Dellen agreed to fix, then returned it to have it fixed, only to have them tell me there was no problem with the transmission seal as they had previously specified. Save yourself some time, and go somewhere that will provide quality customer service, as well as truthful and accurate information!

Brody and Gabe were great to work with! Third vehicle my wife and I have purchased from Dellen. Great family owned dealership!

MANY THANKS TO TRAVIS GREEN AND COURTNEY EDISON FOR HELPING MAKE MY PURCHASE EASY AND ENJOYABLE! I HIGHLY RECOMMEND DELLEN GOR YOUR VEHICLE PURCHASE!CHESTER GRANT

Andrew was awesome to work with! The whole Dellen staff was amazing! Would highly recommend them to anyone who wants an easy no hassle process! We had our 1 year old in there and everyone was very friendly! Thanks again for the outstanding service!

Went to get first oil change on the Jeep, almost forgot to mention John, our salesperson, very knowledgeable, will buy again with him. Bought a new Jeep Cherokee, love it...

They gave good service to vehicle in have him look at it. Took care of it thats quick and timely manner

I took my jeep Cherokee in because there was a recall on it. I asked them to look at my sunroof too as it was making a rattling noise. Come to find out the track for the sunroof was broken. When the technician opened up the sunroof the Broken track ripped the cloth lining on the sunroof. I had opened the cloth sunroof in the past with no issues. They didn’t even have the courtesy to inform me about the tear! I took the car back and talked to the manager. He basically said sorry for your luck and did not offer to correct the problem. Needless to say I will never take my jeep or any other car back there for any kind of service. Also, they changed the oil and forgot to reset the electronic message that reminds you to change the oil. C’mon fellas- that’s just basic stuff!!

Gabriel and Gary were fantastic! They went above and beyond to find the perfect car for me... spending many days/hours searching...I couldn’t be happier. My family has bought many cars over the years at Dellen and will continue. They are about 45 minutes from me but worth the drive to work with a fair dealership. They do what they can to not only get you what you want but make sure you’re completely satisfied! Thank you Gary for spending extra time showing me all the new features on my new Charger! THANK YOU!!

Andrew in sales demonstrates more hustle than you would expect. Good car buying experience

Brody is awesome. We bought a Jeep from him several months ago and he was the best.

The guys at Dellen CJDR are top notch. If you are looking for a new car, definitely go see them. I did a LOT of research, and their prices are hard to beat. Never had a better experience buying a vehicle. Go see John K in sales!

Found my 2012 Dodge Grand Caravan Crew online, listed at Dellen. Drove down from Chicago to look at it. Travis was waiting outside for us as we drove up, and took us inside to see the vehicle on the showroom floor. He knew EVERYTHING about that van! There wasnt any question I asked that he didnt know the answer to. Very experienced salesman and very friendly. Not at all pushy. We went for a test drive, and drove and drove. He even had my friend drive for awhile too. I kept expecting him to tell us to head back to the dealership, but he was in no hurry.After we decided to buy, he walked us through everything easily.Several times in the year since I bought, Travis has called to make sure everything was OK with the van. Ive had no problems with my van and I love it!I expect to keep this van for a long time, but if I need to buy another one, Ill be sure to go back to Dellen if Travis is still working there! He was great!

I previously left a negative review for a bad experience I had in the service department. However, in the time since, Dellen has changed their process after listening to feedback from customers and done a complete 180. Every experience I have had since then has been great. Strongly recommend Dellen to anyone for a purchase or service.

This place is horrible. Horrible company to work for. They only care about themselves and the sales they make, not actually for their workers. Definitely wouldn’t go here to buy a car or work! If I could give this business no stars I definitely would.

Everyone at Dellen dealership were very helpful and nice. Came in for a test drive and they had the Jeep I wanted ready when I arrived. Zach has very friendly and honest. He was very helpful on getting me to a price point I could afford. I ended up taking a 2018 Jeep Wrangler JL home and I couldn’t be happier with my decision. Thank you for making the process easy.

Clean service area, clean waiting room, no pressure. Honest service department.

Oh Dellen how I thought you were the one! Priced a Jeep right where I wanted I be without even any negotiation just needed the right color. That was to be done the next morning but that didn’t happen. I called and left a message for your NEW salesman and never got a call back. I followed up the next day to find it was his day off. Your lovely manager assisted me but didn’t notify me until after business hours that she had found what I was looking for. I had a few questions and said I would contact her the next morning after you opened. I call and find out it’s her day off. Now I’m back with salesman who has no idea what’s going on. My questions were about why a cheaper Jeep priced out higher than a Jeep that was $5000 more? Oh but wait...first Jeep is now a higher price as well! Because something I knew was that incentives change on the 10th of every month and you were no longer going to give me those because YOUR people failed to make the deal before the incentives ended. Your manager tried to say that had nothing to do with it but why would the price change on the 10th then? Why did the discount amount change? You think because a girl walks in she doesn’t understand? Daddy didn’t raise an idiot! You had a guaranteed sale! Guaranteed! You blew it! It may be only one loss to you but I will tell everyone how you played me. Social media is an amazing thing these days. Another dealer will get an amazing review from me after I tell them what you did! I will however say that Michael and Courtney were very nice but never lie to a customer when they know how things work. You’re not always talking to someone that doesn’t know

We have bought 3 new vehicles here at Dellen from Travis Green. Our first was in 2011, 2 Citadel Durangos and a Charger. We have had experience with their parts department and service department several times over the past few years for warranty items and regular service. From sales to service and parts we have had nothing but fantastic experiences. Anytime I have had a question or issue they have bent over backwards to ensure my questions are answered or issues resolved. The entire dealership is always clean and welcoming and has comfortable places to wait for service. If youre looking for a new vehicle Id highly recommend giving Dellen a shot, when you stop in ask for Travis hes always been great to us!

Bought a used Jeep here. Sales staff was very friendly and helpful. Sales person allowed me to drive car home so my wife could see it. We dickered back and forth on trade-in value but eventually came to a deal. Financial Mgr was very helpful and explained each piece of paper we had to sign. Overall it was a very good experience.

If you have a warranty on anything , make sure you get all the details before. I was told it was covered by the warranty and no additional charge for a fix on my truck over the phone. Then when I was going to pay for it, I was told their would be a $100 deductible. Watch out for hidden fees on any work they complete. Also, the GM doesnt care about your business is what I felt. I told him about my concern and he said sorry, but have a great night.This will be my last transactions with Dellen in Greenfield.

Great buying experience. I drove several models in my search to replace my totaled car. Doug Higgins and the Staff were all super friendly and didn’t use any high pressure tactics. Overall a refreshing experience.

Service was timely and great.

I’ve been buying bagels and Dellen’s Chrysler dealership last 20 years I got good service got good prices and a bunch of good people

I accompanied my daughter-in-law, Beth, to this Greenfield Chrysler/Jeep business. Her intent was to buy a used minivan they had advertised, and drive it home (45 minutes away) while I drove her old vehicle back.Though the salesman we had didn’t really know much at all about the vehicle and seemed to fall off the earth, the service manager(?) took his place. He lamented about how, with an $800 transmission fix, this advertised minivan was going to be expensive for them to repair. In other words, through no fault of hers, the dealership had placed on themselves an almost unfair burden to make an advertised product drivable. (How is THAT for being upside down?) Additionally, the head of the service department(?) was called out to the lot to see if they could cheaply “fix” a windshield problem by gluing on some sort of weatherstripping to help keep water from leaking in. rather than properly replacing it. I asked the first service guy-turned-salesman what would happen if that fix didn’t work. His response was Beth only needed to bring the van back, and anything promised would be taken care of. He also told us that he has built his good reputation, based on always being true to his word. After answering a few more questions, he shook hands with me as his bond, and Beth approved the deal with him.Unfortunately, the 2 hours she had just spent was NOT the longest part of her experience. After another hour of the salesman vanishing from his desk while we waited, we were sent across the road to the Chevy side of the dealership to get the financial part of the agreement taken care of. (We ASSUMED that’s what had been happening for the last hour. Nobody told us.)When we arrived across the road, there were 3 other people sitting and waiting there. After another hour, I had to leave to come back, and they were all still waiting. As I recall from talking to Beth later, it was another 2 hours after I left before she was taken care of. The reason? “I don’t think we’ve ever been this busy.” Really? 3 customers in 2 hours back across the road, and 3 waiting for financing that was already approved? Does that SOUND busy?A couple of weeks later, I noticed the windshield weather strips were in place in the used minivan. Thinking that meant the transmission had been fixed, too, I asked. That’s when Beth informed me about the rough-running on her way home and warning lights. She also related how, when she took it back in to get the strips and transmission fixed, she was told there was suddenly nothing wrong with the transmission, and though some engine codes had shown up for engine problems, they had been lost and they didn’t have enough time or help to try getting the codes back. How convenient—for the dealership!I recall a warm, low-key TV commercial where Mr. Dellen himself talked about how a buying experience at his dealerships was all about honesty, caring, and being “up front” with customers. Given a few other reviews along the same lines as this one, it seems completely possible that Mr. Dellen has been living out of the country instead of visiting and making needed personnel changes, or at least changes in how the personnel treats customers, at his dealerships.Finally—the dealership’s fault, not mine—I find it clever yet revealing, that responses to negative reviews are consistently met with a request to contact someone at the dealership to work on a resolution. Explain to me why an educated person would expect a resolution to take place at all when binding words and a handshake meant next to nothing before. The ploy in this “problem-solving” technique is in the answer: An educated person—especially a cheated customer—WOULDN’T feel the necessity of wasting yet MORE time by calling. Ah...and there is the REAL desired outcome: Having a customer appear in the wrong for not initiating a phone call that the dealership should have made to the customer.Good luck with the honesty and caring things, Mr. Dellen.

Great dealer! Brody and Jeff went above and beyond. I was taken care of efficiently and will recommend this dealership!!!

I was very pleased that the service department could help us so quickly. I had wonderful communication from the young woman who was coordinating everything for us - I wish I could remember her name because she was fabulous. Thank you!

I couldn’t be more excited about purchasing my new Jeep Gladiator. Gary Chambers was great to work with and I will definitely be back fo my next purchase.

Great service. Professional. Clean . Organized. Go see Doug BIG COUNTRY Callahan.

We had a great experience with Rob Buss as our sales professional. He was respectful, professional, and knowledgeable about the vehicles. He helped us purchase two Jeeps and got us the exact models we were looking for. He even made a trip to another dealership to get my wifes vehicle. This is an outstanding location for anyone looking to purchase a vehicle.

Brody was absolutely amazing to work with. I will be recommending him to friends and family. Wonderful staff and very personable.

No rating! I would not recommend this dealer at all!! I have been dealing with a sales person, John Kiesel, for the past 2 days. Yesterday they pulled my credit, all good. I live almost 2 hours away, but was willing to drive down to pick up my new car, but wanted to work out all the details and financing before I made the drive tomorrow. I told the salesman that I would call him today and put down a deposit after he sent me the details so I know what was being financed, my interest rate and payments. After asking this morning to send me the list, he sent me a message back that the car has been sold! He tried to tell me that I didnt make a commitment and there were others trying to buy the car at the same time! What! Who does that!? I was told yesterday after we had already started the deal 2 days ago that someone had expressed interest in the car and wanted to know how serious I was. I told him yes, I want the car, I just want to work out everything before I come down on Saturday to sign the papers and pick the car up. And why would I allow you to pull my credit if I wasnt serious. Oh wait...than they try to tell me they didnt run my credit. Hmm...so I checked my report and well look...its a hard inquiry by Dellen Chrysler Jeep Dodge. A hard inquiry brings your points down, for anyone not familiar. So now, not only did I waste the past 3 days working out a deal for the car Ive been desperately searching for, but now my credit got pinged for nothing. Total waste! Bad, bad business and dishonest with customers! Customer comes first, not money! It should be on a first come first serve basis. If I was the first to inquire and start the process, no one else should have been allowed to start anything unless I backed out. Now they want to try and offer me another car, but different color? Why didnt they tell the other customer that someone was already interested and offer to sell them a different color? Well, it was hard enough to get any straight answers to begin with. They would not answer me when I asked more than once, what is the interest rate? What I was told was we will see when it is submitted to the bank. Hello! rates dont change in a day! I qualified for the Chrysler Capital 1.9 % financing, but it will change when submitted? To what? Who doesnt know their interest rate before buying!? Shop somewhere else. I felt I was scammed! Very hurt and disappointed!

Wonderful family experience.im glad our son works for this company.going to see what we can do for a truck for us.THANK YOU!!! ALL OF YOU FOR A WONDERFUL TIME. MARSHALL THANK YOU FOR MAKING A DIFFERENCE IN CHRIS ,S LIFE.