PROFESSIONAL, COURTEOUS, KNOWLEDGEABLE, FRIENDLY, ENGAGING and “NICOLE” owned the transaction from my first phone call to see if the phone I wanted was in stock until she bagged up my new phone and wished me well!!!! Wonderful experience!!! I am so very glad I left Sprint/T-Mobile with their horrific agents, hidden costs and non clear consumer disclosures!!!!

As soon as I walked into the door, I was greeted by a lovely woman by the name of Nicole. She helped me figure out some problems I was having with my phone and my coverage, she helped me figure out what I was doing wrong almost in an instant! Nicole was very respectful and thoughtful while she was assisting me. Nicole also enforces the mask mandate which I strongly agree with, Nicole made my problem go away almost instantaneously and her customer service Is the best I’ve ever had in my life! Please give her a raise!

I was visiting Green Bay from Indiana and needed a charger for the road. I was waiting in line and was in the process of being helped when Nicole (whom I assume was the manager) directed her employee to help someone else that was behind me. The employee expressed, Im helping this ringing this man out Nicole expressed this is more important. Where does this happen? When does importance take precedence over someone in the process of being rung out? Oh yes, when an older white man needs to be waited and tended to. I politely put the charger back and this store lost my business. I hope whomever is Nicoles Regional manager provide much needed customer service training. I never been so blatantly disrespected as a customer.

Absolutely terrible customer service today. I walked in the store at 4:50 and sat while the employee was helping someone set up a phone. Instead of asking what I needed quickly I interrupted after 25 minutes (after hearing it was going to take an extra 20 minutes to set up the girls phone) to ask if I can drop off my internet supplies quickly. Instead of quickly telling me that when I walked in with the supplies in my hand she told me “No AT&T store has ever taken back equipment you need to go to UPS down the road.” With that being said, if I wouldn’t have interrupted I would have been there for much longer when she could have easily told me what to do as she clearly saw me holding equipment in my hand. Will not ever go back to this location nor sign up for AT&T services again unless I absolutely have to.

Nicole’s service rocked my world. I left with a new phone and a new watch without a dent in my wallet. She really went above and beyond to help me understand everything and get the best deals possible. Her multi tasking skills are 10/10 and she helped to enforce the mask rule. I’m agoraphobic so it was already very hard to make it out of the house. She rocks.

A nice gal with glasses and red hair that works here had the audacity to flip my husband off as he left the building because he is unable to wear a mask. I am honestly dumbfounded. Upon learning of this disturbing interaction, I called the store and spoke to the manager, Nicole, trying to find some understanding as to how this is acceptable behavior towards customers. She denied it ever happened, and then hung up the phone on me. How much more unprofessional and disgusting can you get?

Got everything I needed to get done. No waiting in line. Really great service and the ladies behind the counter were very nice and helpful.

The ATT gentleman made me very uncomfortable. Kept telling me how pretty I was and went and locked the door and it wasnt time for closing!! He said it was close enough, it was a half hour yet if not longer before closing. He would have to open it when other customers came. It made me very uncomfortable. Will not be returning.

Nicole was polite and professional as she helped myself and multiple other parties simultaneously, I really enjoyed that she took the mask mandate seriously and enforced it within the store

Absolutely terrible customer service this woman threw fits about a mask said it was att policy which is fine but she was so rude and uppity... and was even more disturbing to see how awful the employees felt about her and couldn’t say anything... such a sad toxic work environment

I’m sitting here typing this while I’m in the store. I come here monthly and my average wait is between 25-35 minutes. There is always only 1 person working and they take in most cases 10-15 minutes per person,but usually more. As of today I’ve been here so far going on 43 minutes. They need to put a pay kiosk here for people with bills,and def need another worker

Great service. Took the time to figure out a pretty bizarre issue.

Nicole helped us and she was fantastic! She answered all our questions and helped us pick out some great accessories for our phones. She was very knowledgeable and was able to help us as well as multitask to assist other customers and her coworkers at the same time. Her service was excellent :)

Nicole is fantastic to work with, theyre extremely helpful and detailed in helping you cost out and understand AT&T policy!Thank you! Highly recommend this location to others due to the charming and wonderful staff!

I walked into ATT store on Military Ave n W Mason Green Bay, WI n was greeted very friendly. I asked if I could pay my monthly GoPhone payment here at the store. The gentleman took care of me quickly n efficiently. I was in n out in 10 minutes.

Josh was AWESOME! I came into store with my new pre-ordered ultra note 20 and he had me all set up in less than 30 min. Phone transfer, screen protectorand all. High 5!

Your new phone will be outdated by the time you get help at this store.

Thank you to Nicole for helping us today. We appreciate her going out of her way to understand our needs. Tyler made the visit awesome as well!

Excellent experience with Sara and the manager Mauricio. They helped me move from a flip phone to a new iPhone and iPad. Highly recommend they made the switch over easy!

Tyler and a call at the Mason military store were absolutely helpful and answered all my questions and help me set up with my auto pay

Location has very helpful and knowledgeable staff. Spoke with both Matt and Nicole and they got me the best deal out there! Highly recommended

Nicole was amazing. Super friendly and was very helpful throughout the entire process! Thank you.

The Store Staff are very nice polite knowledgeable and they are willing to go beyond to help your needs Im definitely going back

The staff is very friendly. They took care of all of my issues and even rebundled my plan to save me money and get my son a new phone. Great experience!

Nicole and Tyler were very professional and helpful adding lines to our account. Their customer service is excellent.

Nicole was very helpful and polite! Would recommend this place over any thankyou!

Great Customer service. Gotta say thank you to Tyler for going above and beyond to help me out when I needed it. Thanks buddy, you really saved the day!👍👍

My phone had crashed. They could do nothing about that phone. They gave me the name of a place that might be able to help fix it.I brought an older phone and they transferred my service to the older phone without a hitch.

I usually hate going to stores to buy anything, or writing reviews, but the exception for me is this AT&T location. Every time I have a problem Nicole has a prompt solution and makes the process of getting into a new phone feel exciting rather than stressful. She seems to work very hard as there are often multiple people in the store all clamoring to be next and being upset when they aren’t but she handles it with poise and rolls with the punches better than anyone I have ever seen in a retail or sales position myself included. When you are training new employees, train them to be like Nicole!

Terrible everything

This particular AT&T was located inside Bay Park Square Mall. The manager here was awesome! He took names as ppl came in & helped them in that order. He was also very knowledgeable w ALL the products he had to offer. Awesome customer service & great experience.

Called over to this store when the Bellvue store wouldnt help me over the phone. Tyler answered, and was able to give me an answer in under 1 minute! Bellvue told me to call ATT tech support, but the wait times are long due to the virus. Literally a 60 second phone call. Thanks Tyler!

Matt and Nicole were very helpful during my visit. Will definitely come back!

Only one worker on Sundays but she was so kind even though she was helping some other people. She got my phone ready to go and was out the door in ten minutes once she was able to help me.

Kevin was amazing and fixed my bill and gave me $300 off an upgrade as an existing customer I was happy I actually got a discount!

Good service. Helpful staff. The store sells various phone covers too. We had bought a couple covers also.

Top notch! Fixed my problem lickity split I walked out of there a happy camper

Matt and Nicole were very good workers and kept it professional the entire time thank u for a great experience

I usually dread going to phone stores, but this location makes every transaction completely painless and I actually enjoy coming here. The staff is great!

I had a great experience at this location! Brandon and Michael were great! They were extremely helpful and knowledgeable about all the products I was interested in. I will be going to this location when I need something in the future! Great job guys you both deserve an award for your customer service skills!!

Very unhappy with customer service. First time the young lady was very pleasant and helpful making the switch from us cell. But I’ve been back 3 times with questions and needing help and I felt like I was bothering the young man. Two times he said he couldn’t help and this last time he said I would have to call 611 which I did and the woman on the phone said he certainly could have taken care of that problem. I am feeling like I made a mistake in switching to att from us cell. They were always very friendly and extremely helpful.

Highly recommend this store. :) great customer service!

Today, I was at the AT&T store located at 615 S Military Ave, Green Bay, WI 54303. I arrived at 10 AM and asked the lady working if she could help me with my phone. I wasnt able to get my Bluetooth device that I use for talking on the phone to connect with my phone. She didt even bother to look at my phone or Bluetooth device. She told me that there was something wrong with my Bluetooth device. I told her that my device works fine. Then she told me that my device was broken. I asked her so theres nothing you can do? And she said No the device is broken so I cant do anything. As I was leaving I said I love AT&T and she says What do you expect me to do? That was totally unprofessional and she did nothing to help me with my problem. I went to the AT&T store in bay park square mall and they were able to get my device in pairing mode in less than 20 seconds. I went back to the store on Military Ave letting her know how they fixed it so the next time someone comes to her with this problem she knows what to do. I was trying to come back and be respectful to her and she told me to get out of her store!

Great, quick service! Thanks!

The staff always make it a great and painless experience here.

I went in with questions about my cellphone and internet and Nicole was very helpful and alleviated my stress. She seemed to be working very hard helping multiple customers at a time as she was the only one in the store.

The salesman Rick stayed 3 and a half hours after the store closed to help us finish our purchase!

Went in to have a screen protector put on my phone. The guy behind the counter treated like I was an inconvenience to him ask him to put the protector on took the phone and started putting it on and broke it and said no guarantee. Handed me my phone never said sorry. Swore as he was working on. I have never been treated this way at at&t but will never go back to this store

Had a great experience with the staff here, especially Nicole.

Great promotions and great people working here!

The people here are very fun and knowledgeable!

Matt was wonderful. Brought my elderly mother in and I couldnt have asked for a better experience!

Every time I stop in, store looks more and more run down inside. Stoped in twice within 2 weeks looking for phones, one employee was very helpful, the second could have cared less.

Staff was amazing, will definitely come here again.

Good Selection of phones and plans for great pricings

Ive called mo answer middle of day we went there my sensor in my phone doesnt work the notev9 but a mot on the door they had to step out he back shortly.we waited sat on the curb but gave up and left. Disappointed.

Staff was super helpful, would definitely recommend this store.

Ugh. I dread coming here. The wait is always forever. Theres not enough staff. Usually only 1 person but if your lucky theres 2. Plus they lie to get you to buy stuff saying its free. It NEVER is. Do not believe them. And pray you never have to call customer service. That is a nightmare i wouldnt wish on anyone. Save yourself and go elsewhere.

Great people, but the wait is atrocious. I have been there as long as 3 hours to accomplish something that takes 10-15 minutes.The people that work there are awesome. But their boss needs to hire for at least 3 asscociates on the floor at one time.

I have been trying to establish internet service with AT&T since December. I had called the corporate number who told me that they would send someone out to see if my apartment building was wired and they failed to do so. I went to AT&T on Military Avenue and was lucky enough to work with Mc Kenzie and Madison. I had worked with Mc Kenzie previously and found him to be extremely helpful at that time. On my second visit to this store I worked with Madison and Mc Kenzie and received outstanding service. I believe I was there for an hour as Madison kept calling AT&T directly and kept working towards a solution. We were finally able to establish an appointment date for the following day. Never did I fell like I was a pain and my situation was a hassle. Unfortunately, the installation still has not occurred. I was then surprised with the store manager gave me a call to ask what happened. Apparently, he had been tracking my case. I was totally blown away. He told me he would continue to monitor progress on my situation. I think corporate AT&T needs to contact these employees so that they may learn what true customer service is. Thank you AT&T on Military Avenue, you are truly a team of remarkable and caring people.

Matt and Nicole- very professional. will most definitely come back.

We were told that a specific phone would be available for us to pick up the following week and that the store would call us when it was in. However a week later when we hadnt received a call we stopped in and were told that the phone was not there and it was never ordered because that is not something they do. Very poor customer service at this specific location.

Rick was big time helpful!

I cant say enough about the excellent staff at this location! Always a good experience.

Good prices, friendly staff, very knowledgeable about devices such as android etc.

Theyre very helpful with the questions I had and know what theyre doing.

Only a few phones in stock but worker was very nice

They were very respectful

I would give no stars if it was an option. They mishandled the transfer of our lines from Verizon, resulting in another month of billing and no equipment reimbursement and completely misrepresented what the final monthly bill would be. We received a bill that is $151 higher per month than we were told it would be (fees and taxes). Beyond disappointed and the manager was condescending and refused to try to make it right.

I hate AT&T! The girl who helped us was good and honest unlike the company.

No one answers the phone there! Just opened an account and I cannot reach NICOLE!!

I’m not a customer through AT&T. I was actually going to switch phone companies. I came to this store location TWICE when the store hours on the door/online said they were open, and they were not. They leave notes stuck to the door saying be back later. If they post store hours, they should be open during store hours. Unprofessional.

I would recommend going to a different AT&T establishment.

Thank you for your patience!

Matt and Nicole were awesome!!

Only go here to pay a bill once a month otherwise I never go in here. They dont help you much unless youre buying a phone. If you have a problem they just tell you to call a number.

Bad customer service plus try taking my brother money

You guys are awesome!

Ive been with att for over ten years they suspended my account I payed the bill and they still keep legal charging me while my account suspended they still charging me this how they treat your customer I suggest changing your internet and phone services

The store was closed when we arrived between 2-3 pm.

Matt and Nicole are awesome!

Always an excellent experience!

It didnt really show me any pics of what they have and I couldnt find my answer to what I was looking for!

Stopped over today to see why my phone was not charging. Sign in the door stated “Sorry, we had to step out and will be back shortly” (paraphrased). I waited in the parking lot for 30 minutes, finally left to visit another store. Seriously!

Waited for 10 miniutes to be told I couldnt have my issue solved due to technical things.

Unprofessional customer service. Realayed useless information

Love the workers here

Love the staff here

Convenient place right in the Starbucks building

Very good and helpful.

Fantastic experience!

Staff was great.

Love this place!

Love the staff!

Excellent service!

Great promos and service

Would rate higher if my internet service worked

Friendly, helpful staff.

The manager of this store goes above and beyond to help you with billing errors thanks for all the help

Awesome experience