I just purchased a Dodge Challenger from Courtesy Dodge yesterday and was absolutely floored with how fantastic my entire experience was with this dealership. My salesman (Kyle) was professional, friendly and totally customer oriented... as demonstrated by the excellent communication we had during the course of our working up the deal. In addition to the superb service I received from Kyle... the entire staff... from the front office sales team through the finance manager... treated me like a member of the family. No pressure, excellent communication and a sincere interest to providing me with the best deal possible all added up when making my decision to purchase my new car from Courtesy Dodge. I would highly recommend them. Thank you for making car buying fun and a positive experience again...

Just purchased a Grand Cherokee L from Courtesy. Chris Engelter has been my salesperson for a couple deals now and he is a nice, easy to talk to, down to earth guy. The experience has been great both times and Ive left each time driving away with something I didnt think I could afford. They really put the customer first and are so easy to work with. If I could give 10 stars I would. I love my new car and loved my other one too.

Kris, Kyle, Joel, and Will were outstanding, from start to finish! They were able to get my wife in the exact car she wanted and with absolute courtesy! One of the best experiences ever when getting a new car. My wife and I can’t thank the team at courtesy enough for what they did for us! Highly recommend this group of people!

For many, many years my mom purchased and serviced cars at Courtesy Chrysler Dodge so when our Town and Country van needed service recently, we contacted Courtesy Chrysler Dodge.What an amazing experience! It so nice to converse on the phone prior to making an appointment and know that it is a trustworthy place to have the vehicle serviced. The knowledgeable staff, Andy Fletcher and Kevin, assured me that all would be taken care of, and it certainly was. The entire experience was made as easy as possible...they even had courtesy car pick me up. The process was smooth and the vehicle was ready when it was promised. I am so grateful that this dealership cares about customers!

I just bought a Jeep Wrangler from Chris and he did a FANTASTIC job! He was very friendly from day one and was easy to work with! I highly recommend working with him if you want a painless experience! Seriously, highly recommend! Thanks, Chris!

This place is amazing! I’m in town for the weekend, and my Jeep was sputtering Friday night as I was driving into town. I live about 2.5 hours away, so I had to get it fixed to be able to drive home on Sunday. I called Saturday morning, explained my situation and the service guy (Kevin?) told me to bring it in so they could run a code for me but they were booked solid for the day. I got here, they ran a code and were able to get it in to fix it so I wouldn’t be stranded. I can’t thank this place enough for their superior service. If you live in the area, you are lucky to have such an amazing dealership in your back yard.

The service department at Courtesy is outstanding! They make sure you feel safe your vehicle is getting fixed by them. Joe went out of his way to get coverage from my warranty company on an expensive part for my car, saving me a lot of money. I’m so grateful I brought my there and it was fixed quickly!

Huge thank you to Kris at Courtesy on 28th st for his amazing service. Kris went beyond our expectations! We were looking for a new Grand Cherokee L but it was hard to find the color and all of the features we wanted in the model we were looking for and he met all of our expectations. Courtesy overall had way more options than any Jeep dealership from Grand Rapids to Fremont. We typically don’t go through a dealership for trading in but Kris was able to make the process so smooth. He was exactly the kind of sales rep you would hope for when going to a dealership; he knew his stuff, helped to reason and make the best decisions for our family, and was a a balance of all that without pushing into things we don’t need just to up a price. (You were even able to talk my husband into an extended warranty without being pushy and out of the crazy amount of vehicles he’s gone through i’ve yet to see that happen) Thank you for all of your time yesterday Kris. We appreciate the time you took to walk us through everything and for getting us exactly what we wanted!

Absolutely amazing survive! My salesman Aaron was absolutely tremendous with costumer service. He didn’t bombarded us and gave us personal time to talk about our decision. He was very respectful and kind. The finance team was also incredible we had Will help us out. Will had a great sense of humor and great costumer service. We even had trouble with paperwork and he did everything he could to make the experience easy and stress free. Very happy with my chose of courtesy used car dealership.

Great experience. Kris Rubin has the best customer service skills I have ever experienced. He was easy to deal with and was very persuasive. I highly recommend Him and This dealership for your car buying. These are good people

Kris was very helpful. He listened to our needs and answered all of our questions promptly. I would buy another car from him.

I purchased a beautiful Nissan Armada from courtesy. I can’t even express enough how amazing Aaron Arntz was he went absolutely above and beyond. Because of him courtesy will be the ONLY dealership I ever buy from. Aaron deserves a promotion or raise! Everyone there was pleasantly kind and welcoming. Will Hess the finance manager was so positive, energetic and helpful. Between Aaron and Will I had the best experience I’ve ever had. Thank you two so much!

Came in to check out the new Grand Cherokee L models. Chris was extremely down to earth and helpful. He impressed us so much with his honesty and professionalism that we actually ended up buying TWO vehicles. (Yes seriously)Amazing dealership with amazing staff, best experience I’ve had purchasing a car.

I highly recommend Kris and the Team at Courtesy! I could not have asked for a better experience when buying my Jeep. Kris is genuine and kind and treats me like a friend. He went above and beyond to make the decision easy for me and got me exactly what I wanted (even during a chip shortage). I love my car and have already referred friends and family. Thank you Kris and Courtesy, you are the best!!!

I traded in a 2017 two door sport Wrangler for a 2017 four door Sahara in December because I needed more space. Matt was a wonderful sales person and very personable. I enjoyed his company during the process.When I purchased the vehicle I knew it would need new tires probably a year out. However, I already need new tires and I haven’t even had an oil change yet. One isn’t holding air and they are all dry rotting. I also noticed a squeaking in the breaks.I’m very happy with their service. They are meeting me in the middle by replacing the breaks and one tire free of charge. I only asked them to pay for one tire. While these things shouldn’t have happened in the first place I respect their response. I’ll continue to shop here knowing they will own their mistake and honor their costumers.

Thanks to Cooper B for the help getting me into my 2021 Grand Cherokee L, great team all around at Courtesy. Will be back

The best person at the dealership, KRIS RUBIN. I had my goal to purchase a brand new 2021 Jeep and Kris made sure that he jump high hoops to ensure i accomplished my goal. I bought a 2021 vehicle under solely my name and thanks to Kris for everything. Even after the purchase he checked up often to ensure i was satisfied with my purchase and does not hesitate to answer any questions you may have to ensure you have full knowledge of your purchase.Thank you Kros for all your continued hard work and for helping me accomplish my goal at just 24 years old!

I have worked with the same service advisor, Jason, for a number of years now. I manage a small fleet of vehicles at work, and have trusted the service and level of care Courtesy Dodge provides. It is a dealership so naturally you will see that reflected in the pricing, but with that higher price comes trust, attention to detail, quality certified parts, warranties, and reliable service. They will provide an honest assessment regarding the work needing to be performed on the vehicle, and a realistic timeline for when they are expected to complete the service being performed.They do have a quick service area that can be a hit or miss in terms of how busy it is/availability, which is why I call my service advisor to schedule appointments ahead of time.They offer a shuttle so if you are local and need to return to work or go home while the vehicle is being worked on, that is an option.

Brittany was a amazing salesperson. She was the best person I have ever dealt with purchasing through. also all of the employees I came in contact with were very friendly and nice also helpful. I have told my family members to come to them when looking to purchase a new or used vehicle.

Just bought my 2021 Chrysler Pacifica. Love these cars. This is my 2nd one.Chris Engelter was my salesman and he has personality ➕! Made sure everything was top notch.

I want to leave a big shout out to Sydney in service! She took great care of me and got me back on the road hassle free! She was so upbeat and kind. Ill recommend this service department, and Sidney in particular, to anyone seeking personal assistance, on the run! My jeep is back on the road and Im thrilled!

Have been going to Courtesy for our maintenance on our Pacifica always have a smooth experience with Kevin. He is knowledgeable and answers any questions we may have. Would highly recommend Courtesy’s service department. Thanks for the excellent service Kevin!

Aaron was fun, personable, knowledgeable answering all of our many questions, and he was very accommodating in helping fit our needs and constantly offering ways to make our car shopping experience better. He made the atmosphere feel like there was no pressure at all. He made us feel comfortable to share what we were looking for and giving many options that fit what we needed.

Kyle was a great Salesman to work with. I went it to order a new tuscedro Wrangler. He was most helpful from start to finish. Always answered any and all questions that I sent his way. I have purchased many vehicles here, and had all my service done at Courtesy

I pulled in with a heap and Chris Engelter leased me a Jeep. What a great guy. He made me feel like I was dealing with an old friend from the first handshake. I told him my budget and he came in $105 below it. Customer for life. PS. Ask him about his son.

Kris was cool! He was so supportive. Showed me all the bells and whistles! I highly recommend doing business with him and Coutesy . Hes a very professional and kind.

Linda is fantastic.. she makes us feel as if we are part of her family (Dodge). If we have any questions on what to do or where to go... and Marvelous Marvin is why we keep getting trucks here.

Best car buying experience I have had yet. Kris was great! We love our new Jeep and will return to Courtesy for our next vehicle when we are ready.

We just bought our Jeep Grand Cherokee and love it. Thank you so much to Cooper Beach our salesman for helping us with our choice. He’s a great salesman so ask for him.

Brittney was absolutely amazing! Definitely the only one I’ll be going to to purchase cares in the future. She was very efficient in finding me the perfect vehicle that was safe for my kids.

We LOVE our new Jeep L! Kris provided exceptional service from start to finish and made us feel comfortable and excited with our decision. We’ll be shopping and using Courtesy for all our future vehicle needs.

This place is great! Super friendly staff, Brittany Charney helped me out getting a car and didn’t stop until she found me a good deal! Will be back if I need another vehicle!

Had a great experience with this company. Helped me buy a car and set up insurance!!! They even found me a charger for my phone when it died lol. Love this place!!!!

I was meant to meet this guy at Courtesy Dodge!! Kris Rubin was the best!! Thank you for your kindness and high spiritedness…we worked well together looking forward to seeing you again 😘

Very welcoming and helpful! Staff wasn’t overbearing or on top of us as some car salesmen can be. Chris helped us out and answered all of our questions. Showed us cars exactly what we were looking for with options. Would highly recommend him to others looking for a new car!

This has been my first time going to Courtesy service department. My 2011 Grand cherokee (overland) air ride compressor went out. End of May they confirmed this. Giving me a quote. And was ready to repair it immediately. After we agreed that I bring my own new parts and pay to replace it. (Which they guaranteed the install and not the parts of course). I was told no appointments available until July 7.I had the repair done early July using my part. And was told that they preformed an update to the air ride module software.However Ive noticed since getting it back that the compressor is loud when its in operation. (I suspected maybe something wasnt put on completely right). Then my biggest problem is when I drive over bumps, potholes and sometimes even seems in the road at any speed over 30mph my truck kind of shutters and skips to the side. Its worse at higher speeds (which i found out while driving from Grand Rapids to Columbus OH. Where a few times I thought I was either going to slide into another vehicle or off the highway... This is extremely unsafe.I have since called Courtesy a few times. Sitting on hold for 20 or so minutes before the phone abruptly hangs up without speaking to the service tech (Kevin) which was assigned to me. Or being sent to his voicemail. After leaving a message 4 days ago Aug.9,2021. I have yet to hear back from them. However I have called and heard back from other jeep service departments in much bigger cities. And within a day they contact me.Speaking with service technicians in larger cities theyve told me that as long as the part isnt faulty, that it sounds like the part wasnt installed correctly. However Courtesy hasnt given me a call back in order to rectify anything. Im thinking they knew this when they installed the air ride compressor.Ill have to find a way to get this repaired soon. Before Im in some accident.My advice is if you need your vehicle serviced use caution when having Courtesy Dodge jeep on 28th and Madison do it.Not happy or satisfied!

We drove from Northern Michigan to Courtesy dealership to test drive specific used cars we had found online. Our salesman Ryan Bolt was professional, friendly and very patient as we test drove various vehicles. Ryan worked diligently to find our perfect vehicle that checked the boxes on our long list of must have options. Ryan also went to bat for us getting us the best deal to fit our budget. We purchased a 2021Jeep Cherokee Limited. We love our Jeep! Matt Waligora was very friendly, professional and explained the purchase documents, warranty details, and patiently answered all of our questions. We highly recommend Courtesy! Ask for Ryan Bolt!

I just bought a new car from Kris at Courtesy in Grand Rapids. He was very kind, patient and understood my needs fully. We weren’t expecting to purchase a Jeep but he convinced us and I couldn’t be happier!! This dealership is amazing.

Everything was simple and easy. Kris made the process great without us having an appointment. We love our new truck, I would recommend him to everyone!

Best experience! I was hesitant to buy a car out of state. But after the great customer service my husband and I received, we will make the drive to Courtesy for our next car! Aaron the salesman was amazing! He worked with me via phone and had everything ready for us when we got there! Wally in finance was great! No hassle, no hidden costs, gave us exactly what we wanted for our trade! I highly recommend! We left feeling we just gained friends.

What a great experience! Kris was very patient and answered all of our questions. He went over absolutely everything and we couldn’t be happier with our new vehicle.

Kris, our salesman, was very courteous, supportive, and knowledgeable throughout the entire process! Highly recommend for costumer service! We are longtime customers of Courtesy Dodge and have always had top notch service!

Andy in Service puts in the effort to make sure customers get the quality service they deserve. We had a known issue arise just a bit over our warranty limit. He made the call to get it covered for us. Even though Courtesy is 40 minutes from our home, we buy from them and we go there for service, because they take care of the customer. Another dealer 2 miles from our home has been given multiple opportunities to earn our business over the years and has failed miserably. Courtesy has put in the little extra effort every time to continue to earn our business and they will continue to have our trust. Thanks to all the folks working there! You make us feel like we are appreciated and important to you!

Joe Christopher, in the service department, is the best in the biz. He made my first experience at Courtesy a treat. The whole department was very efficient and friendly. I will be back when it’s time for service and when I am in the market for an upgrade!

Great experience. Kris was great, no problems. Very honest and professional!

We had an amazing experience at Courtesy Dodge buying our first Jeep Grand Cherokee! We are so thankful for our salesman, Matt Hoople. He was extremely knowledgeable and pointed us in the right direction after sitting down with us to find out exactly what we wanted. Thank you, Matt for paying attention to the details and making sure we went home happy with our new car!

There is a many great reasons you should buy or lease from Courtesy. My last 4 vehicles have been purchased from them. They make the process quick and pain free. Sales and service are top notch.

Fast, easy and VERY pleased with my new to me 2015 Jeep Grand Cherokee Limited. Brittany was awesome to deal with especially since we were on a very limited time schedule.

Matt Hoople is the best! He took the time to understand exactly what we were looking for in a used car and found us the perfect one! Thank you so much!!

Overall a fantastic experience! These are top notch people here! Aaron made us feel like we were his #1 priority throughout the entire process. He was very kind, answered all our questions, and did not make us feel pressured. Totally impressed by the customer service here. Thanks Aaron & the Courtesy team!!

This was probably the best experience I have ever had buying a vehicle. From the moment I was contacted, and thus came in to chat with a salesman, it was a pleasure. Very welcoming and weren’t ever pushy or anything like that, truly made me feel like I was a priority. And the salesman I worked with was just a great person to deal with, and it’s always nice to gain a new friend! Everyone was very knowledgeable about the Wrangler I was buying, as well as other models we talked about. Definitely check this dealer out if you’re in the market for a Jeep (or other vehicle). Ask for Brian!

Service was phenomenal and the staff was funny as all get out, as well as having such an inviting atmosphere. Definitely coming back.

Matt Hoople was awesome!! Service that changed our oil was awesome, just a great experience very impressed with everyone who helped us with our jeep rubicon definitely recommend to everyone

After months of browsing new and used vehicles, I made my decision to purchase a 2021 Jeep Compass. I already have a 2018 Compass in my household, so I knew what I was getting into. I called ahead and talked with Brittany and laid out what options were a must have. They found an 80th Anniversary Edition that had everything I wanted and more! I went in on a Wednesday morning before work and test drove one of the new vehicles and told her I’d be back the following day to make my final choice. The sales team wasn’t pushy and didn’t continually hound me after that. Thursday came and I got my approval and finance details and made a decision on the exact vehicle. Friday morning, bright and early I went in and signed the papers. I had my keys in less than 2 hours! I’ve purchased several vehicles from dealers and this had to be one of, if not THE, fastest times in and out. The car was clean, had a full tank of fuel and they went over any questions I had before I left the lot. When it comes time to get something new for either myself or my family, we will be going back!

Very kind and thoughtful patient pleasant person to spend the afternoon with work hard making sure I could walk away with the truck I want it thank you her and her team

I hadn’t purchased a car since 2014, so I was hesitant walking into the dealership this week. My husband and I had the pleasure of working with Matt Hoople! He was super personable and made our car buying experience far more relaxing than I could have asked for and we left confident in our purchase! His honesty and eagerness to help find us something that we both love that also meets our needs was really a breath of fresh air. If you ever find yourself stopping in to Courtesy, ask for Matt Hoople! He will take good care of you!

I stopped into Courtesy after calling about a Pacifica Hybrid they had on their lot. A gentleman named Chris Engelter talked to me when I called, and he was my sales guys in the dealership as well. He was very quick, thorough and nice to talk to the whole time we worked together. Helped me get some great rebates on my lease and a super good rate. If I ever need another CDJR vehicle again he will be the first person I seek out!If you’re looking for a pre-owned car there look for Ryan over in the smaller building, he was super nice when I thought about going used. Would happily work with him again as well!

Just bought a new 2021 Jeep Grand Cherokee and have to say Chris Engelter was amazing! He took his time and made sure all my questions were answered. Filierst time i have purchased a car and felt like the salesman was looking out for me! I will definitely recommend Chris snd Courtesy Chrysler!

I bought a SUV as is from Courtesy and it turned out to have some issues after I started driving it, when I reached out to my Salesman Chris Schutz, he did everything in his power to make things right. He got me a trade in for that vehicle and worked tirelessly to get me financed for a perfect vehicle that my family loves. I would strongly recomend Chris Schutz as who you want to work with for your next vehicle!

Updated:After finding out my car bought from Courtesy would need quite a few things fixed, I was clearly upset. Courtesy ending up stepping up to the plate and did several of the repairs for me, more than they promised actually. I’ll still be left with around $1800 worth of repairs to fix, but I bought a used car and that’s a risk. Jeff, general sales manager, and Kevin, service technician, were amazing at fixing the issues once it was brought to them.If considering buying from Courtesy, just know they stand behind the vehicles they sell and will make sure the customer is happy after the sale as well.

Purchased a Jeep for my Mom here this afternoon from Matt Hoople. The transaction went smooth and we actually walked out with a really good deal. Great overall experience.

OUTSTANDING is not nearly enough to say how Courtesy is to its customers and service. This was my first purchase at a dealership since 1998. I was treated with respect from Chris and he listened to my every want and need and I was not pressured into buying anything. In fact, he went out of his way to help me find the Jeep of my dreams (2018 Grand Cherokee Trailhawk). Wallie in financing explained everything and was very thorough in the loan papers and extras, with no pressure to purchase above my means. This is my new place to shop for vehicles.

I think its safe to say that we all carry anxiety whenever we shop at a new dealership but at Courtesy, you can leave your worries at the door. I was immediately welcomed by Aaron, one of the sales guy, and he showed me around some of the new, rugged jeeps without being pushy but actually keeping the shopping experience light-hearted and believe it or not, actually fun. When it came time to discuss payments, he handed me off to the finance manager, Will Hess. If youre anything like me you despise paperwork, but Will took the complexities of the financial side and broke it down piece by piece and he worked tirelessly to make sure you could get approved with the best deal and see thats thing with people like Will and Aaron, theyre not your typical, shady car dealerships guys, theyre the real deal so if you want the best deal, shop at Courtesy.

I cannot explain how great of an experience this was to get a new car here. First of all when you walk in the doors your greeted by almost all the staff up front welcoming you in. Most importantly though, the one thing that was number one seller for me was being able to work with Chris Engelter. This guy was a great sales man. He sat down with me and got to know me more as a person rather then be pushy and go right into cars. I ended up leasing a Jeep Rubicon from him after a few days of thinking about it. Chris, then walked me through all the features and asked me if there was anything I was worried about that I wanted to know. He simply listened to what my want was and fulfilled it. If you are looking to buy or lease a new car I would highly recommend working with Chris on any car sale here.

Todd arranged for me to test drive a 2013 Honda Accord on a Thursday. The Courtesy team worked on financing for me on a Friday. (This was my first car purchase, so I was afraid financing would be tricky, but they took care of everything for me.) By Saturday, I was picking up my new vehicle, and Wali was quick & thorough as he helped me with all my financial paperwork. Throughout the process, Todd told me again & again to reach out if I have any questions or concerns. I appreciate all of Todd and Walis hard work on this for me!

Certified Used: 10/5.I had a great experience with Todd looking at Certified Jeep Inventory at Courtesy. We found my Cherry 2017 Jeep Patriot High Altitude Edition. Todd was wonderful. Kind, knowledgeable, and while a salesman, I found him attentive and low pressure. Unlike other dealerships or younger tactics (hounding texts). He built a familiarity, allowing me to feel comfortable enough to speak to him candidly and, more importantly, confident in returning to a Jeep post a rollover accident.Service Department: 1/5.The service department took out Jeep Weather-Tech-Mats from Patriot after purchase. It seemed a little unusual at the time, but Todd got the mats back when I made a note.My Jeep had broken glass in the backseats from a previously popped window on the convoy. Broken glass in the window slot prevented the back window from rolling down, and this brought me for the first time to the Service Department. On April 9th I scheduled with Sydney for an April 19th, 8 AM service, including a request for a replacement mirror for the 2017 Jeep Patriot.I opted for early-bird service on a Sunday night before the 8 AM diagnostic. Morning of the appointment, Sydney at Courtesy called me promptly to authorize the diagnostic-examine.However, I could not reach Sydney for the remainder of the appointment day, 9 AM on. I was connected with Rylee and often Sydneys voicemail. It was not until the following day I was able to reach Sydney.Courtesy operated post-appointment date 4/20. I was happy with the work executed: back window free of glass and driver-side wheel bearing adjusted. I was disappointed to find Parts had not ordered a mirror, but I understood, and were in Covid times. Plus, I appreciate solid work; it lets me trust my Jeep when driving.Courtesy ordered a replacement passenger side mirror and said theyd be in contact with the parts arrival 5-9 days out to fit me in promptly.Radio silence.On May 9th, I called and reached Sydneys voicemail, left a message for a callback. The following day I called a few more times. Eventually, I connected with Sydney, who said there was no entry the mirror had arrived but checked upon request! The mirror was there. Sydney kindly scheduled me out two days for a 1 PM appointment.May 12th, I arrived at Courtesy. There was confusion over whether I had an appointment. But, Courtesy successfully replaced the mirror: again, solid work. Still, quite a trouble to coordinate. Mirror had been in for 15 days with no sign I was going to be called. The service department was not happy to provide me the date the part arrived in the shop. Unlike the comfortable transparency with Todd at purchase, I felt deliberately distanced from the work being done on my vehicle.Speaking with Andy, the head of the Service Department, I was hoping I could gain insight. We could find a solution for future maintenance. Instead, Andy was apathetic and avoided eye contact with me. Bothered, he explained even if Courtesy called when the part arrived, I would have had to wait for service anyway. It was a doubtful answer. I suddenly felt strange about being a female patron in the shop and weird for advocating for myself ...I presume I will be returning to Zeigler for the Jeep. We purchased our previous Certified Jeep at Zeigler of Grandville in 2017, serviced through 2020. They had an outstanding Service department, and I always felt comfortable as a patron regardless of age, gender, and experience.

I was recently in there getting quite a bit of work done on my car, which is not always fun. They have some very good employees that make it as easy and as fast as possible! Kevin G. And Steven are two of the guys that I have dealt with on multiple occasions and they are very knowledgeable and attentive to everything that needs to be done. I will continue to bring my car back here for all of my service needs!

Great Service! Kris Rubin was very patient with all my questions. I am Very pleased with my New Jeep purchase!!! Thank you!

Stopped in today for an oil change and was greeted right away. Normally at other places I’d have to wait to be helped, but they were on their game here! Staff was extremely friendly my service writer Sydney really knows her stuff. Will definitely be stopping back her for future work. Thanks for taking care of of my Cherokee!!

Sydney, IS VERY VERY AMAZING TO WORK WITH!!! SHE IS VERY MUCH CUSTOMER SERVICE DRIVEN AND ALSO IS A ESSENTIAL ASSET TO COURTESY DODGE SEVICE DEPT!!Im very expressed with her focus on GETTING THE JOB DONE!!Thanks You Sydney!

Great team there.. Love my Grand Cherokee.. they made it easy!

I truly CANNOT say enough good things about Aaron! He was AMAZING. He was kind, friendly, understanding, and helpful. He made the process so smooth and he was SO PATIENT with me.I will say the gentleman in finance was nice, but I did end up purchasing an extended warranty that I did not want, which I didnt realize until I saw my loan come in for $3,500 more than I was expecting. It felt a little sketchy... so be careful of that!That being said they were very helpful in getting that removed for me. Additionally I had some concerns about the breaks when I purchased the car. I thought they would just replace the pads, but they gave me ALL NEW RODERS. I thought that was very honorable.I would HIGHLY recommend Courtesy to any of my friends and family- Especially Aaron.

Horrible follow up. Purchased a car and cant get anyone to return phone calls regarding some service issues. Have called and left 2 messages and talked live 3 times with no follow up / returned call . I would not recommend.

Jason Domin was excellent to work with. He helped me get the vehicle I wanted at a great price!! Gave me a great return for my trade-in also. If any one is looking for Extremely helpful nice , funny and won’t try to haggle you please go see Jason D. Thank you again!!!

I came in for my 1pm appointment for a recall which I was told involved a software update. Over the phone I was told a half hour for the appointment, when I got there I was told an hour. I was on my lunch break, and it ended up being two hours. I asked about it at 2:15pm and was told it was just being finished, yet it took another 40 minutes. I drove the vehicle away and noticed my oil change gauge was reset and that I had a new oil change sticker, even though this service was not supposed to be performed. I had to call and ask about this, the mileage on the sticker did not match my Jeep either. I was told that one was done, but when inquired further due to an upcoming trip Im taking, I was told it was not done. There was a mix up with my Jeep and another and it was prepped for an oil change but did not have one. I was also informed about a mix up with my keys being lost for a bit of time in the beginning. After this call I did get a call from someone else explaining again what happened and to apologize. The four stars is for the lack of communication while I was there and the extra time it took with no explanation of why while I was there. I have been a customer for a long time.

Chris Schutz was awesome! Wasn’t pushy and let us have time and space to view, test drive and decided. Finished the paperwork in record time and moved us to the finance department. Wally was a gem! Very informative and patient explaining things. We changed our minds on the down payment which required new paperwork. He handled everything quickly and efficiently.Thank you to both Chris and Wally! You have gained a lifetime customer.

Awesome experience! John in parts was very helpful and patient answering my questions. Service Advisors Jason and Joe were super helpful getting me in today for a brake inspection. Thanks to all! Will be back!

I am very very greatful to be apart of the courtesy dodge team. I love how welcoming and courteous Matt Hobble was. He was so helpful and down to earth. It was very joyful working with him. Everything he took care of and all I had to do was give information and he did the rest. Thank you Matt and thank you Courtesy!

Another win by the Courtesy Service Staff. After being told by a local dealer that our known issue was not covered under warranty, Andy worked to get our truck fixed! The impressive knowledge of the vehicle history and connections with the factory really supported us. We will continue to purchase and service our vehicles from Courtesy, even though we have a local dealer less than 2 miles from our house. Thanks Ed, Andy, and the entire Courtesy team.

Ive posted in the past about the great service here, but Matt Hoople out did himself! My husband went in to look around and left with my dream car!!! Thanks Matt for great service!

I had a great experience working with Danielle while selling my 2016 Jeep Grand Cherokee to Courtesy. Even though I wasn’t trading it for another Jeep, Chrysler, Dodge, or Ram vehicle, Danielle offered me a great price for my Jeep and made the transaction easy. Thanks, Danielle!

Kris did an awesome job assisting to get our new Pacifica!

I was very happy with the purchase of my truck. Chris Schutz did an excellent job. He was very informative about the vehicle. Had a bump with the paperwork but Chris took care of immediately. Love working with directly with Chris if my truck will need any service in the future.

Greg and Brian were absolutely wonderful to work with! They made the process of my lease trade in seamless and super quick! Will definitely return!

We recently took our Jeep Cherokee in for a recall per Jeep itself. We dropped it off in the morning and planned to pick it up after hours. We had asked the dealership to lock the keys/FOB in the car (they claimed they had a way of doing this) and we’d use the spare upon pickup.When we picked it up after hours, upon initial inspection, we did not find our original set of keys/FOB anywhere, but obviously assumed them to be in the vehicle somewhere. Once we got home, we looked a little deeper: glove box, visor, floor mats, gas tank, hood, etc, but could not find them anywhere.We called the dealership the next day (this took about 5 attempts since our assigned service person never answered their phone, nor returned our messages) and when we finally got ahold of someone- which took me insisting being transferred to a person and not a voicemail- and they said they could not find our keys/FOB in their possession. Their search lasted about 5 minutes of us being on hold and then told us to check our car again claiming that they left them under the floor mat. Obviously, they did not.These keys included our house keys, rental house keys, and a dog tag from our dog who has since passed. So, not only do we need to replace the locks on our homes (since the dealership has access to our addresses), but they also lost a valuable keepsake from a dog we recently lost.The dealership never bothered to contact us regarding the issue, nor looked more in-depth for the keys/FOB. It took us consistently calling for over a week (due to their lack of answering phones/responding to voicemails) to finally get them to, at least, order a replacement FOB.Highly disappointing. We would love to not do business with this dealership ever again.

Our sales rep Aaron was amazing, kind and helpful, we were ready to sign the papers and met with Michael W. - about half way through, the conversation turned to my husband not being sure about the payments(well over $200 from what was first mentioned to us) anyways, this visibly upset Michael, so he said “it’s very obvious to me you can’t afford this truck, not sure why you’re here.” Incredibly disrespectful and not true. Everyone has a budget. Just thought we’d warn others. If you want your hard work to be talked down to, go here.

Greg is great to work with. Always makes sure you are getting what you want and looks out for your best interest. Our family has been working with him for years.

Courtesy-A five start dealership? (Read on)I would like to start by saying that I am not someone that usually leaves reviews since we should all expect great service all the time! Excuse the length review, but it is worth the read.My review highlights a few individuals at Courtesy (CDJR) that really stood out as stellar. Todd Whittaker (sales), he was hands down the best salesman that I have ever had the pleasure of working with when purchasing a vehicle. He was honest in word and deed; he listened; never tried to up sale; his level of integrity was refreshing, and he understood customer service. Believe me, I understand what the word integrity means as a former U.S. ARMY officer. He has high standards, that aligned with what I was looking for since I tend to have exacting standards and prefer to work with people of the same caliber. I was not a local customer; I came in from the Lansing area. He was involved every step of the way to ensure my satisfaction was Job #1. I had a few issues on my newly purchased vehicle, but this was one of the places where Todd shined the brightest. He organized resources and ensured the issues were addressed in a timely manner to my standards. Brett Bowman (Finance) was knowledgeable and did a great job answering questions and ensuring I understood things thoroughly. Kevin Gizowski (service advisor) was quick to determine what was going on. He quickly got my vehicle in and addressed the issue in no time at all.This dealership and Todd deserve 5-stars. If I could rate them higher, I would.

Brittany was great!!! She worked hard to get it done for me and my family, 10/10 would recommend!!!!!

Ok to start this review off. I gave it four stars because of one reason in particular. Unfortunately my vehicle was a lemon that I got from this dealership. Now I purchased a used 2012 chrysler town and country from the dealership and it worked fantastic. The fatal flaw was that it had a bad transmission.I called the dealership and thankfully they covered it for me. Now I cant say that will happen for everyone, but I got lucky. Also the buying process was amazing, Dale and Matt were the two people who helped me out. Dale being the salesman and Matt being the finance guy. Other then getting a lemon at first I would still say this dealership is a good place. I would maybe recommend purchasing from a dealership in your own city because grand rapids was a bt of a drive for me. All in all though 4 stars.

I had an amazing experience with Chris Schultz and the team working with him. I left satisfied with my new purchase and confident that my car will continue to be maintained by Courtesy for years to come!

We just purchased a new Jeep Cherokee with the assistance of Danielle Lester. She did an outstanding job. Made us feel welcomed and informed about the vehicle and the purchasing process. She went above and beyond an average sales person. We would recommend her to anyone looking for a vehicle. Love the new Jeep and the way she treated us.

I showed up for a set appointment with Rick, the used sales manager. I was met at the door by another sales associate, whom I told 3 times I have an appointment scheduled with Rick. Each time I was met with thats my boss, but no explanation as to why he was unable to fulfil my appointment. He told me no one else was available to help me, but he could attempt to juggle me with the client he was currently with. I said forget it, and walked out. After leaving, Audrey, the person whom sent my info to Rick to set up the appointment, attempted to get me back there by claiming she would send someone over from the other building. I denied the attempt, and I am so thankful I did! I ended up driving out to Wayland, to the K & M dealership. I drove away with a beautiful Compass that has less miles and more luxury features, for 2k less than the one I was scheduled to text drive at Courtesy. And I didnt even need an appointment! K & M will have my business for years to come!

Brittany and Matt were super helpful. After dealing with shady sales techniques at a competitor, I left and talked with this team. They dont work on commission, so are much more inclined to help you get the deal you are looking for. No tactics, no BS. The car I wanted for the fair price I was willing to pay for it. Couldnt be happier. Thanks for not playing games!

A-a-ron Arntz is the man.

Absolutely the best hands down service department around. Have gone to numerous others and the level of professionalism does not compare. Definitely have earned my business

Matt Hoople was massively helpful in securing us a vehicle at a wonderful price. Incredible service!

Do not buy used cars from here! Bought a 2012 Jeep Liberty and have had to put over 1500$ in repairs and it still dosent work! Absolute lemon, do not buy used cars from here go somewhere else if you don’t want to get scammed!

Jason Domin at Courtesy was A-M-A-Z-I-N-G!!! We went in to purchase a vehicle and he found exactly what we were looking for and within our price range. We purchased a 2020 Jeep Grand Cherokee. He was kind, hilarious and welcoming. I would highly recommend going to Courtesy and requesting Jason to help you find your vehicle!

Cooper Beach. Awesome salesman