My mother and I visited your store yesterday and received WONDERFUL help from Jake!!! We were so thankful for his time and how he specifically went above and beyond to help us and answer any and all questions despite how busy the store was.Jake gave us many options and helped us find the best deal. I was especially impressed with the help he gave me with picking out a new phone and his wonderful attitude during the whole experience.Jake is a five star employee!! Thank you!

It was an experience to say the least lol All jokes aside… Great customer service! So helpful! Very Knowledgeable! Couldn’t of asked for a better rep! Leaving a extremely happy customer! He was awesome!! Recommend highly!!

Tim Richardson was fantastic and helped me move my whole family to Verizon. We were in multiple cities and he made the process seamless for all of us. I highly recommend Verizon and their team. Very professional staff and great network!

I came in with a million questions about switching plans and upgrading phones, and Drew was so helpful. So impressed with the customer service. Looking forward to continuing our relationship with Verizon.

I just had the worst experience ever with the manager Tim. I literally interacted with him for less then five minutes and could tell it was going to be a bad experience but bad turned to worse.I was frustrated I couldn’t see my bill for my kids on my app and he explained they couldn’t help me with that which I was frustrated with but understood.He then said I needed to change my plan for my four kids because the one I had was not the best one. I explained I wanted to understand my bill before I made changes. He kept talking the new plan and again I said that I would like to understand my current bill. He then said “if you would listen I would try to explain”. I asked him why he was being rude. He said that he was going to have another rep help me - that he was going to step away from helping me.It’s just the weirdest interaction I have ever had with someone in customer service and a manager. I really just wanted to understand my bill. I clearly was there to purchase a new phone. I really didn’t know what to do so I made the decision to leave and go to another branch.No one should be talked to in such a rude manner. We are all people who deserve to be treated with a smile and care. This manager clearly was having a bad day. I left the store. No one deserves to be treated that way.

Very good customer service. Knowledgeable staff. Asked questions & got answers... rare these days!$1000 trade-in on I-phones & 800 for Android

Tim and Blue have been SO helpful in getting us set up with three new phones! They made sure our plan was still fitting our family, made sure our phones were suited to us individually and that they were protected. They answered all of our questions and I would highly recommend talking to either of them to anyone looking for phone service/help! Thanks again, guys!

Excellent service from Katie. Mitch and Tim. We needed emergency phone repair. Quick service, pleasant staff, all 5 stars for everything. Knowledgeable about phone issues. So thankful we were able to replace phone so easily. Huge shout out to Katie. Highly recommend to all.

This place is amazing! I was completely out of storage on my iPhone but I’m trying to wait until the new ones come out. I stopped here to see if they had any ideas. Jake was super helpful! A lot of my storage was apparently ‘other’ and safari. He was able to get those cleared and now I’m back down to only half full!!!! While I was there, he also helped me with my bill. I can’t not say enough great things about my experience at this store. I will definitely be preordering my iPhone Jake. If you go see him, tell him Kallie with a K sent you.

The other day I came into the store and was helped by a salesman named Jake. He was very thorough with explaining the differences between phones and helped me decide the best product that would fit my usage. He then helped explain that my plan was out of date and upgraded me to a newer plan, but for the same price. Overall very helpful.

Tim at the Grafton location is awesome! I highly recommend having him assist you with anything you need! He is very knowledgeable, not pushy and very patient ;) Thanks again Tim for all your help!!

Wanted to thank the staff at this store for always being so helpful,knowledgable with all the products. Also want to acknowledge Jake , he is patient and very helpful the few times I have been in.Customer service is hard to find,but this store seems to be right on with customer service. A big thank you for helping me withe set up of my new samsung watch!

My husband & I when in 20 minutes before the store closed. Todd & Daniel helped us right away with upgrading my phone. They were so helpful, patience, fast and professional, even when it was after 8pm (stored closed). They were actively interested in making my bill as cheap as possible and while still being professional and enjoyable to be with . If these guys are an expression of what Verizon customer service is, then I will stick with Verizon for a very long time.

Tim at the Verizon Store in Grafton Is the best in the biz! He went above and beyond!Very Happy with his service and help!

If I could give negative stars here I would. Any potential customers, PLEASE NOTE: THIS IS NOT AN ACTUAL VERIZON STORE. It is a third party, contracted retailer. Because of this, when I traded in my iPhone 7 for a $699.99 credit against the new iPhone 12, everything got messed up beyond belief. My monthly bills were $150 MORE than they should have been. When I called Verizon customer service to rectify, they told me that my issue was because I used a 3rd party retailer (nevermind that it says Verizon in giant letters on the store sign). After going back and forth with the Cellular Sales rep who didnt care because he already made his sale, I went back to Verizon and escalated the issue. They then told me that the Cellular Sales store lost my trade-in phone in their warehouse, but that it was a known issue and the stores manager would be contacting me. Over a week has past and still no response. The Verizon rep said she would follow up on a specified date and time; again no response. I called back Verizon customer support, and they apparently had to start re-researching the issue from scratch (saying that they cant see previous account notes for some reason). This rep then accused me of lying about the trade in amount (even though it was on the receipt). After spending 10 hours total on the phone and the Verizon rep trying to reach out to the Cellular Sales manager with no success, Verizon offered me a credit $120 less than the correct amount which I had to take at that time or risk getting no credit at all and starting from scratch. Talk about a SCAM. Save yourself the trouble and dont go to a third party sales store.

The best experience ever! Jake and Tyler were absolutely wonderful and I would recommend this store to anyone who needs anything tech or phone related.

I have transferred over 9 lines now to Verizon. Katie is unbelievable to work with! Highly knowledgeable, extremely thorough and very helpful with everything. I have worked with her in Germantown as well. I would highly recommend her.

Thanks to Tim and Blue for hooking up my new galaxy s21+ ultra and taking the time to set it up with me! Already loving it!!

Called with some off the wall questions. Jake was knowledgeable, helpful and offered wonderful suggestions. He was understanding of my questions (many!) and answered everything carefully. We are long time Verizon customers and will continue to be if local customer service is always this good. Jake took the time to consider ways for us to save money while getting better service. He offered different options, explaining them in a way I could understand. It is nice to have someone who cares about their job and their clients. Way to go!

This store is amazing. From greeting us at the door to going above and beyond with each step of the process to getting us the best deal and the best phone for our needs they are top of the line all around. We worked with Katie and her patience and knowledge made the process so much easier and we love our new phone. We even got contact info if we have any issues in the future which I can’t tell you anytime that has happened anywhere in retail unless they were getting something out of it. We will absolutely hands down be coming back here for any of our needs in the future.

There were a few changes required for my new Verizon account. Wireless Sales Consultant, Tim Richardson, at Cellular Sales Grafton was extremely helpful. He took care of my checklist of items very efficiently.Thanks Tim!

I experienced excellent customer service both times I visited the Grafton Verizon store. While busy, I was welcomed and told someone would be with me shortly. Then, DAN FLOOD welcomed me! He quickly grasped what I was asking for and guided me through the process. Dan was very personable, very thorough, and a joy to work with. I never felt talked down to and appreciated his candor, warmth, and expertise. Dan was excellent and if I needed phone service again, I would definitely go to the Grafton Verizon store and I would definitely seek out Dan.

Just had the worst customer service experience in my whole life. If you have no interest in talking to people you probably shouldn’t go into sales. Not sure his name but he was wearing a patagonia vest and a bow tie. He made snotty comments the whole time so bad that I actually had to leave and go to a different verizon store.

Yesterday was the best experience I have had while getting a new phone. Katie knew what she was talking about, was very helpful, explained everything, and really took her time with me. It was obvious she cared about the customer and went above and beyond. Ill be requesting to see her again next time!

Fun experience. Easy to work with. Not pushy but knowledgeable. Made me laugh!

The people that work at the store are really nice. They try very hard to keep the customer happy. The downside is that they are a Verizon agency and they have to deal with upset customers because Verizon does stupid things.

I had a great experience getting new phones for my parents. Anthony was very helpful he put the screen protectors on the phones for me and was available to assist me with my activation questions a week after purchase. Top notch customer service.

After 3 days of no return posts on my FB, drove down to Best Buy Geek Squad. They didn’t resolve my issue. Thought of my phone provider. Dan O. came forwars to help me. After about 10-15 minutes, he found that my setting was for posts to only come to me. Don’t know how it happened, but Dan O. was my savior of the day. As someone who has hired & fired hundreds in my life (77 yrs), you are lucky to have him in your ranks. He deserves a raise....

I went here a couple of weeks ago to get my new phone activated. The guy there was super friendly, but he had no clue what he was doing. Instead of activating my new phone he took out my sims card and put in the old one from my old phone. It took me a week and 3 trips to other AUTHENTIC Verizon stores to finally figure out that they screwed up majorly. Very disappointed in the service. Never coming back again and Im recommending other people to not go there. Instead the Best Buy of Menomonee Falls and Germantown was helpful and so was the Wauwatosa Version store.

I worked with Anthony to purchase a new iphone and his service was phenomenal. Hes great to work with and extremely knowledgeable. He made sure I got the best price possible. Thanks!!

I have no words to explain how wonderful Rachel’s was and how professional she is. Her customer service skill are out of this world, I had a huge problem with my phone and she didn’t stop and for 4 days she worked on it until she fix the problem.If anyone in the state of Wisconsin needs to update their phone I strongly recommend the Verizon Store in Grafton and ask for Rachel.

I came into town from out of state with issues on my iPhone. Katie and her staff worked diligently to try and unlock my frozen phone. They were not only helpful but a pleasure to be around. I would recommend the store to anyone wanting great customer service.

I went in with some issues of not receiving text messages and Tim R was able to make a phone call, reset my phone and boom, text messages started flooding in! Friendly, quick and personable service! Highly recommend!

After I purchased my phone from the store in West Bend Jake followed up with me. He took the time to make sure I knew how to use it and what features it is capable of doing.Jake invited me back to the store to talk more about how to use my phone in more detail. He also was able to show me how to reset my Apple ID! I am super excited for everything both jake and Katie did for me! I highly recommend coming to the store and asking for them as they are super knowledgeable and patient with any questions! I am beyond impressed!!!!

Just stopped in with my beloved S10 note because I changed settings and all the YouTube shows were unhelpful in returning to my original settings.Luckily, ZANG was available to help and fixed what I had absent-mindedly changed.Zang was helpful, patient, kind, and, most importantly, did not make me feel more stupid than I had already felt. A great experience!Thanks!

Purchased a new phone today from Verizon. Cayla did a fantastic job helping both my husband and myself. She stayed well after the end of her shift to help us out. She made our experience smooth and painless. Many thanks Cayla for all of your help. We truly appreciate all you did to help us out.

The customer service that my husband and I experienced was above and beyond! Both Jake and Soup were extremely professional and friendly. Jake also took time to answer questions I had after hours regarding my new purchase. Soup, was able to handle my additional issues with resolution. Also, we witnessed Marquis and Emily interact with a customer that was overbearing and yet continued to extend patience and excellent costumer service. Overall, great experience!

Cayla at the Grafton Cellular Sales was an absolute RockStar! I added my mom to my account and Cayla helped her port her number from an existing account (different carrier,) as well as set her up with her favorite apps. This was above/beyond as I ordered/sent the phone from a different state and this is my moms first smart phone. Big kudos to Cayla and team for their work. Have a wonderful holiday season!

Jade was incredibly helpful to me answering all of my questions with my new phone!! Very personable , knowledgeable and kind!! Thank you Jade!!

The customer service we received from Liz was wonderful. She helped us look at all our options and choose the right tablet and plan to fit in with our current plan. We had liquid glass protection added to my phone at the same time and she was very thorough in coating the phone and making sure I had everything I need to register the warranty.

I stopped in at the Verizon store in Grafton because my phone stopped working. Dan O was very helpful. First he tried rebooting it and that didn’t work so he had to call the warranty Dept. As he worked through the process, he tried one last time to reboot my phone. I am so thankful for Dan’s patience and professionalism because had he not tried one more time to reboot my phone, I would have had to pay $200 for my deductible and been without my phone for another day as I waited for a new phone to arrive.Thanks Dan O. For your help and resolving my problem.

I loathr going to cell phone stores. Especially when they are authorized retailers and not corporate locations. I came in on a Saturday afternoon because my phone wasnt working and it was driving me nuts. Took homeboy about 15 seconds to fix it and he told me to have a good day. Im buying my next phone here.

Rachel has helped my family and me like 1000 times and she is always very efficient, knows what she’s doing, and also a good conversationalist! Never had a bad experience with Verizon. YAY Rachel!

John-mark did a great job answering all of my questions and explaining all of the available promotions. I switched from another carrier and experienced excellent customer service. He was very kind, professional, thorough, and offered his information to follow up with him if needed or if questions came up. Highly recommend!

So I was told I was paying for phones out right when went with this store. Then looked at my bill and seen monthly charge for phone, went back to store and was told they would fix it problem solved no looked at my bill again still charging me for months called verizon corporate and they called store and they said they would fix it. Still not fixed so went back to store talked to them and they said I didnt pay full for phone and there is a guy sitting next to me with same issue. This has gone on for over a year to where I gave up and highly recommend not going to this store this store it is not a corporate store and is dishonest.

I worked with Stu at the Grafton store yesterday and he was a big help! He was able to upgrade my phone AND set up a new line for my daughter. He picked some plans that were perfect for us!

Best verizon Ive been too. Professional and knowledgeable. Thank you guys for the help with everything!

Kristi was super helpful and laid out all of the options for us. Even kept us updated as the promotions changed over time due to our delay in paying off my current phone through AT&T. Our bill is much lower and we get more bang for our buck than we did through AT&T. Thank you for all of your help and guidance as we made the transition.

Was expecting to be spending hours in the Verizon store, but Stu made the transition from my old phone to the new iPhone 11 easy and painless. Was in and out in less than an hour. Highly recommend this store

Paige was very patient and thorough. She explained everything for me and made sure I understood everything before I left. Should have more employees like her.

We wandered in to Verizon the check out the new iPhone. After a pleasant chat with Mark, the representative who helped us, we purchased an iPhone, case, screen protector, doubled our data limit and purchased a 12” iPad w/data! We are an older couple and not easily swayed by a typical sales pitch. However, Mark pointed out many features which made a lot of sense to us, and after being with Verizon for 12 years relying on their never-fail reception, we bit the bullet! While our various tech stuff shifted to the new stuff, we ate dinner next door to Verizon, and are now headed home with a lot of new stuff for a very reasonable price. And I feel like we’ve also made a friend in Mark. We really appreciated the time he took with us and his friendly manner. It took a little longer than we anticipated, but we’ll worth the time!Now to figure it all out on our own 🙄

Great customer support at the store

One of the best customer service experiences Ive had. The door was opened for me. I then worked with Soup and Paige. They listened to the problems I was having (customer service on the phone, and new signal quality issues where I live) and they didnt hesitate to help. They took their time to troubleshoot my issues and come up with many possible solutions and even left me with options if what they did today didnt work. Highly recommend!

John Mark gave me individualized attention. Relaxed. Took time to down load many app updates before we could address the problem. Very pleasant. Did every3possible to fix my concerns and successfully too.

Excellent customer service. Really helpful for me. Fixed my issues within minutes- Thank you Rachel.

Dan O. spent an inordinate amount of time with me explaining why my bill went from $300 to $600 and I’m still a happy customer! We had a nice time working together. He was patient and explained everything clearly. THANK YOU.

This store has amazing customer service! I was helped by Sara and she was very sweet and understanding towards my concerns. I am not normally in the Grafton area and happen to stop in for a quick phone charger and to resolve a few issues with my phone. Overall the experience was amazing! I definitely will return!

KATIE VAN CAMP was our VERIZON Wireless tech that set up our accounts this morning. She was outstanding!! Very thorough, professional, friendly. Just an all around awesome person. Thank you Katie!

Cayla was at the top at her game! Very easy and fun to work with, I would recommend her to anybody. Store looks very nice and well stocked! Everyone was very helpful and knowledgeable actually.

Xavier was my exceptional salesman! He was very personable, helpful, patient, knowledgeable and self-assured! Seldom does one have the pleasure of working with someone with all of these qualities. Moreover, these qualities assured that he made the sale.My husband and had come to the store with the intention of resolving issues I was having with my iPhone 6S+. In short order, Xavier pointed out why it to my advantage to get a new iPhone XR. It did not take long before my husband and I were convincedShould Xavier choose to pursue a career in sales, whether for Verizon or another company, he will succeed. In fact, I predict Xavier will be successful in whatever career(s) he pursues.

We purchased 3 new phones and Cayla was amazing!!! She went above and beyond to help us get things transferred and set up! Highly recommend!

Store staff is always great. However there is a few customers in the store with the same phone problem. Staff is working to fix it.

Fantastic service! Spoke with Alexander about getting a new phone for my wife and he was a delight to speak to. Fast and efficient. I can tell he will go far!

Katie was working with me and was fantastic. She was patient, quick and went above and beyond with helping me with what I needed. She seemed to know how to rock everything and knew all the answers to my questions. Would love to always work just with her whenever I need to go back! I even questioned if she was the store manager. Thank you for the amazing friendly service!

Amber at the Grafton store did a great job! She showed me many options and price points and went above and beyond to make sure everything worked for me! I hope I get to work with her again!

It was okay, except for the little bit of a argument that was involved about getting a new screen protectorI put on my phone that was guaranteed for as long as I own the phone @ Verizon, as that is where we bought our phones & and the place we use for our carrier is Verizon.hubby had to order the new screen protector and then I had to go over to Verizon in Grafton to have them put it on.Other than that the service was good.Usually dont have any problems with Verizon and when we do the problem gets resolved fairly fast.

Came in to get help with grandpas phone so he could get his voice mails, fix his data plan and hide his do not disturb button. Dan ODwyer was awesome in explaining everything so that he could understand everything. He took the time to make sure skip understood everything.

Great service at Grafton and Germantown Verizon. Rachel and Dano are the best reps ever. They deserve a raise!

Dan O was great. I traded up my phone and he did a great job explaining things. I would highly recommend the Grafton Verizon and Dan O

We went there bc my bfs phone was not able to hear or transmit calls. The female that helped us told us exactly what our options were. She did however forget to upsell us a new screen saver which is something we should have done since his screen protector was all cracked......darn it.....

Katie and Rachel were both really professional and courteous. They took the time to explain everything to me and were extremely helpful and wonderful to work with

Customer service and knowledge about products was absolutely amazing, will be recommending Emily to everyone I know. Cant wait to work with her again

Anthony made leaving sprint and coming to Verizon so easy. If this is a sign of the service we will be getting we should have moved a long time ago. I’ll be going through him and the grafton store from here on out. What a great change!

They were super friendly and funny. Liz and Cayla me feel very welcomed and excited for my new phone. So happy with my experience !!!! (:

I stopped in at the Grafton, WI Verizon store today to upgrade my phone. I had a great experience working with Katie! They have a great crew there!

Wow I just spent an entire evening with the greatest phone mentor at the Grafton Verizon. His name is Brandon Schneider and he was simply the best! He was so patient and kind as he taught me how to use my new phone. I glanced at my watch and low and behold it was 9:29 p.m. I had no idea that I had kept him way past closing time . By the end of the night I wanted to take him home and make him part of my family! He is a treasure and a gem and Verizon is very blessed to have him representing their brand. With gratitude Donna / a happy customer

Tony and Mark did a fantastic job getting my wifes service transferred over. They helped her understand all of the new features and made sure the change was seamless. Will recommend to all my friends.

Visited this location yesterday to upgrade my phone and was greeted at the door by Brandon. I didn’t realize that this was no longer a corporate store but an indirect dealer. Brandon explained features and cost of the phone I was interested in. He did need to contact the Verizon corporate call center to resolve an issue with my plan, and that was not a positive experience which I will address personally. It was a very positive experience and I would recommend this store for its excellent customer service.

Super fast service, Xavier was very personable and helpful in terms of me saving money. Thoroughly enjoyed my experience and would recommend to anyone.

Finally away from Sprint thanks to DanO at the Grafton Verizon!! Very helpful and got me switched over in no time. Great promotions and got my new IPhone 11 :) Anybody looking to switch go see DanO!

Katie was great! She was friendly and extremely helpful. Made picking out a new phone easy and even helped us save some money!

I lost my phone and Anthony was able to find a solution to get me a new phone and was very patient setting it up and helping me learn my new phone. He made a rough situation much easier. Much appreciated.

Adam was amazing. So knowledgeable and helpful. Would highly recommend

Brandon, Emily & Katie were very helpful. Pleasant to work with. They went out of their way to assist an older person from Nebraska. Cant beat service like that. Wishing them much success in the future.

Rachel was awesome! She was extremely knowledgeable, and had me up and running in no time at all!

First off, wow! This store has improved tremendously since my last experience here. Brandon and the guys are a different kind of sales team. They focus directly on value and customer service, knowing that will lead to higher numbers. Ill always come back to Grafton to do business with these guys and will recommend everyone I know to do the same!

Dave from the Grafton Verizon store was amazing! He was incredibly knowledgeable and friendly. He helped solve a few issues I was having with my new device and even informed me in better deals I didn’t know about! He saved me money and time and I definitely recommend finding him on your future visits to this Verizon location. Great job! Thank you Dave!!

I had a wonderful experience with Rachel in store today. She answered all my questions and i would definitely come back to see her Thanks Rachel

John Mark did an excellent job this morning setting up a new phone and saving me money. He was very knowledgeable and quick acting. Thank you John Mark!

Very good service. Dan O did a very good job. He was courteous and very helpful!

Rachel was awesome! Super quick. I will be going straight to her for future needs. I recommend you do the same.

This store is awesome! :) They are always so kind when I get there. I was looking for the iPhone 6 and they were the only place I could find that had it. They are informative. Also they always try to find the best way to save you money. Who knew I could have went from a 6GB data plan to a 10GB plan for the same price I was paying before. Also they got me all set up in under an hour. On top of that all they even gave me a FREE Verizon Ellipsis Tablet as part of a promotion they were running. Last thing I must say is they install screen protectors just perfectly.Kudos to the staff and service at this store.

Do NOT buy the NIMBUS9 CIRRUS 2 phone case from this store. The case cracked 2 1/2 months after I bought it. Not because I dropped it (I didnt). It cracked when I tried to remove the phone from this piece of garbage case because the earphones wouldnt plug into the phone jack. The case will not fit into a standard armband either. The salesman said Wed have to contact nimbus AND SEE IF THEY BELIEVE YOUR STORY. Stay away. I need a new Verizon store too.

The service here is great. Our sales rep Caylyn was extremely helpful. If I could give more stars I would. 100/10 service.

Anthony is easy on the eyes and very knowledgeable and helpful. Ask him to help you.Xavier was entertaining and knows how to figure out how to get the job done. His beautiful blue eyes will soon be in a corner office.

Do your homework before going into this place. You will absolutely pay more for your phone and accessories here than anywhere else. Salesman was rude after I questioned the prices. Long story short, I went across the parking lot to Costco and saved a bundle on the same phone. Also we didn’t have to deal With the comical salesman’s pitch that they try to use at this Version store.

Check again say poster no I switched over from UA seller to Verizon in soup made a very simple and easy for me he walked me through all these steps I had to do and Im very pleased that Im at Verizon now

Tony Blew was extremely helpful and attentive. He answered all of my questions in detail and made the entire process smooth and simple from start to finish. I highly recommend his service and am very thankful for all of his help!

I am happy to write a review of my service today with Alana. Its about 19 degrees in WI this a.m. I walked into the sore and asked if there were someone willing to help me install (pair) Blue Tooth to my newly acquired phone. Alana enthusiastically offered to put on a jacket to come out in the cold to help me. Seconds later, I was paired, thanks to Alanas ability and eagerness to provide great customer service! Thank you.

Worked with Dan O and purchased an iPhone 11. Had a great experience! Ask for Dan next time youre there!