It was very busy in the store when we walked in. I have been going to this store since it opened. Keynote was the best experience I have ever had at this store. He was managing 3 different customers at once, very smoothly and never messed one thing up. He was patient and explained everything in detail.. Give that man a raise!

Service was courteous and quick to respond. The employees were happy to answer any questions on devices and service offering.I worked with Keynote on a BYOD account transfer. He was fantastic! The process was painless and took about as long as I figured it would.

Alyssa needs to be able to answer questions about charges if she is going to be left in the store alone. I dont know, I just push a button. Maybe my manager will know when he gets back in 25 minutes. Is not an acceptable answer.

Keantay (sp)?was warm, engaging, helpful, informative, and really held my hand through all my old lady questions and concerns. WONDERFUL service.

Keyonte was an absolute professional. He guided me through all my options, was extremely knowledgeable and made my new phone purchase absolutely easy. Thank you!

Took my moms new phone in to have them help her with it. The rep., Jody, was very nice and very helpful, he was patient and explained the features in easy to understand terms to Mom. She feels confident with her new phone now.

My experience here was refreshing. Bryan was not only courteous and professional but made sure to keep ALL of the customers in the store aware of their situation and status and did so brilliantly! This young man was a true professional and provided a wonderful change of pace from typical retail experiences. I would also like to commend Bryan for handling a difficult situation, in which he was left to tend to the store on his own, with great aplomb. I commend Ryan on his knowledge, service, and respect for his customers, thank you!

Autumn was amazing. This was the fastest, smoothest transition I’ve ever had from one carrier to another. Thank you!!

In 25 years of owning an iphone Keyonte in the Grafton store was the most informed and helpful employee I’ve met in helping to set up my new 12 phone…. if only all AT&T stores had someone like him!

Best experience with AT&T representative yet. Mike was friendly, very efficient and precisely knew what he was doing. Profession and top notch experience ! Thank you !

The fellow that helped me was very knowledgeable about how things work even though he was newer. The other young lady (Autumn) who helped was very friendly and helpful too. I give five stars and am thankful for the smooth transition from Sprint lol. Peace!✌️✌️

Keyonte was very helpful and fast, reminding me of why I love AT&T!

The young woman named AUTUME She was SMART KIND. HELPFUL!!!! Even helped me get my Chromebook irreconcilable so my IPhone could finally get EMAIL AGAIN. I hope you value this little lady. She speaks well fir your company. Just really wanted to tell someone about her. Thank you. Donna JACKSON

I was very happy with Bryans level of knowledge and transparency in helping me upgrade four lines on my account. Will certainly come back for further business. Thank you, Bryan!

We showed up first thing at 9:57am, no one was inside. 10:20, the girl showed up to open the store, then went in the back for a few more minutes. This is NOT good customer service!

Frank was super and very knowledgeable!!

Very impressed by the knowledge and patience of this staff. Nick was amazing helping my elderly parents get set with new phones after helping me get my new iphone. Mike went above and beyond today. After I had several frustrating phone calls with customer service to try to fix my voicemail, Mike willingly helped and stuck with the problem until he solved it....I so appreciate both for their help and professionalism.

Came to set up a new account and add a device. Autumn was there working very hard and made sure she was able to take care of me while juggling 3 other customers. Very polite and very knowledgeable. Came away with exactly what I needed and will definitely be back here for any other needs I have from AT&T.

If you’re lucky enough to get Frank or Autumn, you can be assured of prompt, thorough service and follow-thru. I found they listened to my needs, did not try to “upsell” me except to meet those needs, and when they could not rectify a situation immediately due to system requirements, cheerfully took time to meet with me to fix what needed to be done, even doing the dirty work of calling ATT directly.I can’t promise what your experience will be: I timed my visits to avoid crowded conditions.This anecdote may give an idea of why I intend to be loyal to this shop: after Frank worked for over 35 minutes to rectify my situation, I offered him a small token of appreciation: he insisted on splitting it with Autumn.

What a great AT&T store! The guys there really took their time time to make sure I understood my new phone. I’ve never had such great service at an AT&T store! They also gave me a great deal on my case and screen protector!

Bryan helped us and made the whole process of transferring 2 new phones very easy and low anxiety!! Thank you Bryan!

Daneil was wonderful. She was able to get my phone working again. No high pressure to upgrade, although I did anyway as it was questionable as to how long the old one would continue to work. She waived my upgrade fee and gave me discounts on accessories I needed. I couldnt have had a better experience. This location and the associates there have always been great to work with. We have been with AT&T for over 20 years and always been very happy with their services.

Cristian and Jake did a great job of explaining how my new iPhone works since I had previously owned a flip phone. Great store and friendly customer service. Definitely recommend making your way to their store for AT&T related issues/services!

Had some issues with my phone not charging- had to wait several days by appointment at Apple store; decided to see if AT&T could help; staff was absolutely wonderful they looked at my phone- cleaned it out, answered my questions; they actually listened to me. Didnt feel forced into buying anything/ something.

Very nice people to work with.

The person that waited on me was very knowledgeable and very courteous thank you for being there when I need you

Went in to get help with an issue with my cell phone and Ryan was very knowledgeable and helpful. Ended up signing up for internet thanks to the great customer service

Very helpful and friendly staff

Very satisfied with mike att

I really never leave reviews, but feel I need to tonight! I was having trouble reactivating my replacement phone (my puppy used my phone as a chew toy a few days ago and destroyed it beyond anything usable). I had the replacement phone sent to me (.the insurance is SO WORTH IT!) and was having a heck of a time activating it. I tried to do it remotely, but because of various mistakes I made, couldn’t make it happen. I finally decided to drive to the store, on xmas eve-eve, and was so happy it wasn’t packed full of last minute shoppers. Andrea, and another very nice young man (I didn’t catch his name!) helped me with smiles, and were just so pleasant and knowledgeable! Best customer service I’ve ever received at this store, hands down! And though all the problems that I had encountered were my fault, they went above and beyond to make sure my phone was working the way it should before I left the store and never made me feel silly. Whoever is making the recent hiring decisions at this store, is on the mark! Great crew you have working there now (at least this Sunday night!). Merry Christmas!😊

We came in to have my OLD cell maybe fixed. But, really knew I needed a new one. SO much help setting up and details of billing. Great help and comfort for my husband :) we both left happy! Thanks to the help we received!

After having an AWFUL experience at the Mequon store, we thought we would give Grafton a try. We were helped by Ryan and he was wonderful! I have never had such an easy and smooth transaction. Taking the little bit of extra time to get to this store was well worth it!

Ryan helped us set up our business phone line. He was very knowledgeable and helped us get exactly what we needed for a great price. Definitely will be back for future services.

Daniel was very helpful and provided awesome service. And Ken took the time to keep my 7 year old son busy while I was being assisted. Thank you so much!!!

My phone shut down unexpectedly and had to get a new one ASAP. I was in and out super quick and received great service. Andrea was phenomenal! She helped me out of a bind big time. As I was leaving another customer came in and mentioned he left a 10/10 review on the AT&T website because of her. Give Andrea a raise!

Christian and Ryan were very helpful in trying to fix the problem my dad had with his voice mail on his samsung phone. They tried everything and were very nice and great people to talk to as the time went by. 10/10 experience, and they were knowledgeable to their extent even though the problem wasn’t fixed.

Nice store....sales person friendly....she couldnt answer my question on what the message meant that I was getting on my phone though.

Employees are great!

Very helpful a polite staff! Clean well run business. Keep up the great work!

Overall a painless experience, most of the time it’s a nuisance going to the phone store. But Deneil was very helpful and quick with switching over my phone! Great customize service!

Awesome job Jake and Ryan! Thanks for taking time with me cleaning up storage space and providing aome upgrade options!!!!

Super helpful staff. Ryan handles a lot of people in a quick and efficient manner. He is knowledgeable and dress a great job.

I’ve been waiting to get a new phone and it’s 20 min past the opening time for the store and no one has opened the store yet

JAKE WAS VERY HELPFUL, SOLD ME WHAT I NEEDED AND MORE. THANK YOU.

Terrible experience. Id give zero stars if I could. On Wednesday, May 29th 2019 I went into this store and was treated horribly. Im not sure what her name is, but the brunette employee there is the rudest, most disrespectful young woman Ive ever met. She told me that I could get a new device provided I could pass a credit check and then looked me down from head to toe and said, but... And shrugged her shoulders. As if to say there was no way possible I could pass a credit check. I own a local business in Grafton and if any of my employees spoke down to someone in this way they would be fired. So I left and bought a new phone elsewhere. Later that evening I told a friend about my experience there and before I could even describe the employee he knew exatly who I was talking about. Evidently this isnt the first time shes treated people this way. Its unfortunate because the store itself is very nice and clearly well maintained. Too bad the staff is lacking in customer service skills.

Ken is very polite professional and helpful. Appreciated his patience and knowledge. Renewed my faith in at&t

Good service .

This was the best experience I have had at this store in Grafton. They were very helpful and took as much time as needed to get me the best deal on a new phone, truly professional.

I repeatedly called over the span of a week. I have either been sent straight to voice-mail or left hanging until it rang out. Left 2 voice-mails explaining I have an issue with my phone and would like a call back when they are free..still have not received a call back. Looking forward to better service in the future. Thank you.

My husband an I came to the grafton, wi store to update our phones and received excellent service by Jake. He explained the different phones, prices and offered what discounts were available. He was very courteous and friendly and most of all helpful!

I went in panicked and Ken remained cool, calm and collected. He was able to figure out what was wrong; and although he couldnt fix my issues he helped get me into a new phone and gave me a great deal on accessories. This is the only Att I will go to from now on.

Great help by Jake answeredall questions and sold us a great phone deal.

The gentleman at this store were knowledgeable, helpful, and all around good people . Great experience!

Manager was very helpful and extremelyHelpful l would highly recommend the store and Jake

I have gone to several stores and the customer service supplied by Jake was much more thorough and detailed than the service supplied by other associates.

Cristian and jake did a great job helping me transfer my information from my old phone to the hand me down i received from my family!

The person helping me was efficient and knowledgeable in modifying my plan and adding an additional line. My needs were taking care of quickly and effectively.

Brooke was knowledgeable and efficient. She recognized the problem with my phone immediately and helped me to choose a replacement that met my needs. She is a wonderful representative of ATT.

Deneil was great! She was able to get all of my pictures off of my old phone that didn’t work.

Ken explained my Samsung Level U to me in a way that was meaningful and fun...! He’s a delightful assistant manager!

Sales rep was very helpful and explained everything perfectly. I will definitely return to this store.

Knowledgeable sales person Jake was very professional and helped me find the right phone. I was totally satisfied.😄

First smart phone! Excellent service and information.

I called for store hours. The recording says opens at 9am. The Google maps for the Grafton location says everyday during the week the store hours are 9am to 8am. I drove 20 minutes to find a store with two signs, one original sign says opens at 9am and a printout sign opens at 10am. Even UPS had to leave a package next door because your hours are not straight. I am also assuming that your Grafton location runs the same as West Bend, one employee with loads of people waiting.

Ryan was very helpful and responsive. We had a quick and easy purchase.

I am not impressed. I called the store to ask if they would be able to help me with a problem before I make a trip there. The phone rang & rang for several minutes with no answer & no way to leave a message. They finally said no one was there to help me & hung up. Wow, for a phone company? Maybe Im with the wrong phone company in the first place.

I’ve never had a better experience at a phone store! Ryan gave me a great deal on my wife’s new iPhone XR. Would definitely recommend!

I have been coming here for years and receive the best customer service.

Jake an att in grafton,he was so helpful,on getting me the right phone.im a att user,an happy with the service I received

Sales rep was outstanding with knowledge of products availableI was very satisfied with this visit

Amazing customer service. Set up my new iPad and answered all my questions!

Too many mistakes made, had to return 4 times.

Have been at this store 3 times. First time, December 2017, I bundled internet, Directv, and phone service. The bundle was at a good price and for 2 years. The second time was a month later after checking my first bill. My plan was stated as being good for 12 months. I was told AT&T could only offer my rate 12 months at one time. I would have to return after 12 months. Okay, one year passed. I did return. My account with Directv went up $60.00. I brought with me all my paperwork. At first I was told the second year could not approved. Several reasons were brought up as to why I could not have the 2 year price guarantee. I was not leaving, I had all of my receipts. One employee remembered the 2 year price guarantee in 2017. Phone calls were made. It was a slow process. In the end, AT&T did honor their 2 year price guarantee. I am good until January 2020. I was helped at this store. I had to do it in person, not over the phone. Problem was taken care of. I am satisfied.

OMG! Deneil was supper fantastic in helping me today at the Grafton ATT store. She helped me fix all my issues, was unbelievably friendly, and eager to help! Her helpfulness has reassured me in ATT! She deserves kudos! Thanks again!

Guy was working very hard with many Customers!!

Excellent customer service. Set up my first iPhone and answered all my questions.

Staff is knowledgeable friendly and got me the military discount Id pursued for over 20 years.

Great experience, Jake took care of everything that I needed and set me up with 2 great new phones, super helpful!!! Thanks!!

They had all of the information I needed to get a bew phone. Mine is under warranty. Also my son is in Daegu, Korea. He needed a international sym card. Paid his phone if and computer link. All is well. Nice man helping us too!

Jake and ken are the best!Pleasant and knowledgeable

They Master The art on selling, cant help on anything. After you walk out the door everything you may need needs to be done over the phone with att. They can look at your bill but thats as far as they will be able to do for you.

Let me start off with the reason I have given 4 stars is because Andrea and Barbara are exceptional workers they helped me with all my questions and concerned even if I thought they were silly but without them the other young lady that works there daneil she is rude and didnt acknowledge the fact of what I was asking she put her feet in the chair and twirled her hair as if what I was saying was bothering her luckly Andrea and Barbara were there to help I dont know what att has going on but if thats the type of people you hire then I feel bad for your company she even smacked her lips at me and was just overall rude hire better people please and whats even worst I think she was the manager!

Ryan did an excellent job explaining everything He was thorough

Jake Smithers did an outstanding job helping me with my bill and problems I was having . I give him 5 stars

We started with AT&T 2 years ago. Despite a frustrating start because we were “misinformed” so our sales girl could close the deal we stayed with this company until our phones were paid off. This was a business account. I needed reception in the Northwoods so we decided to go with another company recommended by the locals in that area. All 3 of our phones were paid off but AT&T refused to release my phone I explained to the manager that this was my business phone and he said there was nothing he could do and it would take up to 48 hours. I am without a phone and my clients are getting a generic message that my voicemail box has not been set up. I went to the store and the young man said he would be with me shortly. I waited 20 minutes and he never said a thing when I walked out.

I would never buy another phone or anything for this store again. I felt ripped off and scam by one of the associates and manager. When I got my first bill we found out they screwed up our account and even the main office laughed and said that there a horrible store. Will never go back again. I’m almost done with at&t

The customer service was great and I was able to get my new phone activated quickly! Thank you for all of your help!

I went to the mequon store and the manager was not any help... the manager here at the Grafton store went out of his way to help me with my phone and tablet.

Keynote was great to work with. Very knowledgable, pleasant to work with, & very helpful. 😊

Brooke was awesome!!!! She knows her stuff, very smart, very helpful! Will always come back to her in the future!!

Came in for a new phone and left within 20 mins. Definitely will be back to this location.

Awesome customer service by Deneil at this att Grafton store! You are the best! Thank you!!

Great experience very helpful with new phone

Excellent service. Couldn’t ask for more, the guys here know their stuff!

Waited in store for 20 minutes. No one ever greeted me, or said it would be a long wait. Horrible customer service. Got sick of waiting for an employee to make eye contact or even acknowledge me. And this was on a Sunday. I would be sad to see how bad it is on a weekday.

Best AT&T store Ive ever been to. All of the salespeople worked together to help me and they were all great!!

This place mightve just given me a brain tumor. That blonde lady knows nothing. Half a mind to switch to Verizon after that visit

Great service! Trasferd my data!

Worst consumer experience I have ever had! The staff is incompetent at best, after hours and hours with their customer service I still have not been refunded for a bunk phone I returned two days after receiving it and cancelling service with them, and that was almost three months ago!!! Save yourself a lot of time, headache, and money and if youre dead set on ATT go to the store on Port Washington and Bender in Glendale, or literally walk across the street to Verizon, thats what I did and have had no issues with them...

Called the store at 12:38 P.M. Their phone went immediately into an answering service, said no one available to take your call goodbye I could not believe you could not even leave a message to have someone call you back.