Went today, Sunday the 23rd. Line was minimal, was 5 people long, once in line by the time it was my turn the line had ballooned to 10 to 12 yet they didnt open another register. Then once I placed my order, the clerk was disconnected, rude, looked like he would rather be anywhere else. So I repeated my order, but they didnt appear to like that, so once I paid with my card as I reached over to pull it out he quickly brushed my hand away and took my card placing it next to the register next to him. No reason, no explanation, just a your order will be up. Who does that? Upon receiving my order, no card, so I had to ask for it, again, no reason, no excuse for taking it. Given this business is in a Caruso property you expect customer service to be top notch. The sundaes sell for $8.00 and given the lines, there should be no excuse for hiring quality service people. Not the first time the line has gotten this long with 4 people working and only one register open, that is just poor service. The ice cream was good, service killed the whole experience.

The BEST ice cream PERIOD

Refreshing coke on sweltering hot summers day☀️

Had a smoothie, it was very good 👍

One of the best Ice cream.

Great ice cream, the only reason for the 3 stars goes to service, they are fast. Your order is taken and spoken to someone else, they may or may not get it correct, the people in front of me had their order made wrong, and mine they made a mistake on as well. that two orders two mistakes, they fixed it but still no need to rush there was only two other people in line behind me. One reviewer said it best they are too busy having fun.

I am giving them 1 star because I can’t put 0!!!WORST SERVICE EVER!!!I always go to the one at Glendale Galleria it ai have the best service but today, my family and I decided to came here to enjoy the view and the service it was the worstWe order 2 shakes and they messed up the order! We took one zip and realize it wasn’t what we ordered and went to get the ones we wanted and they said they couldn’t do that, the manager and the guy that took our order said they can’t do anything and if we wanted something different we have to pay again!!Then we got in line again to PAY AGAIN and the response we got was “we are out of milk”NEVER COMING BACK!!!!!!!

I love Their ice cream wish they had the macadamia nut when I visited

The worker is so rude 😡

Amazing summer treat for a big crowd. Good prices compared to LA prices

They’re so busy having fun, they completely mess up your order. Go somewhere else

Haagen Dazs is fantastic! This little pop up has consistently great desserts. They are just a tad pricey

You should careful when u are ordering, they are so fast but unreasonable and do not care about customers

Delicious

Terrible service

Very rude service

Delicious