Its nice to see that the Best Buy staff is back circulating in the store and actually asking the patrons if they need assistance and if they can help. It was like this prior to the pandemic. I actually had 3 associates assist me during this visit and it was refreshing.

This place is a shell of its old self. I cant even justify its existence anymore. The last brick and mortar electronics store needs to fade quietly into the night. Shelves are bare, so much empty space in the store, so quiet you can actually hear crickets chirping, nothing in stock. Everything has to be ordered. What is the point?

Unpleasant atmosphere.When i walked in there was an older woman with silver hair that looked down to the floor instead of greeting me. No one walked up to help me. Thankfully i used my Best Buy app to locate the products i needed. These ppl appear clueless about the products in the store and it appears as if theyre waiting for their clock to run out so they can go home. I miss the old Best But crew before covid came around. This place needs happy ppl. Next time im ordering online. Screw this!

Just want to give a shout out to Frank. If corporate is reading this, give him a raise. He was so helpful to me and my mother. We were trying to pick out items for our team for a raffle drawing and he took us all over the store making great suggestions. Excellent service

When, you call the number for BestBuy, it should allow you to speak, to a representative in the store. Not, a customer service representative, that is out sourced. On the phone line, it you should notify customers they will not, be speaking to the Actual Store itself.

Customer service representative John is worthless. He thinks he owns Best Buy. They sold me a broken microwave and wouldn’t replace it since they had none of the model left. Well guess what now I’m not buying nothing from them. Really smart

When a customers is calling to speak with a representative, theyre customer service department or theyre automated message should tell the consumer to go in the store, because their customer service CAN NOT HELP YOU!!!INFORM YOUR CUSTOMERS, OR CONNECT THEM TO THE DEPARTMENT THEYRE REQUESTING TO SPEAK WITH, be courteous!!!!

I was looking for a plug that goes into the wall FAST CHARGING for my android cell phone, they have none in stock. Actually out of a lot of things.

A limited, but not great selection of computers. Did not have any computers with the speed and features I wanted. Did not have staff experienced on the high-end features that I wanted. A great place to buy basic computers, probably not for advanced usage.

The amount of effort that Adolfo and his co-workers put into getting us the best price on our phone and escorting us to certain products was impeccable. This was the best phone buying experience, if you can even imagine such a thing!

Wow! Amazing staff, so helpful and fast. Very efficient , kind, and friendly. Both stores. Happy Valley and Arrowhead. Brayden at Happy Valley made it so easy for me. Thank you, Best Buy. Great prices, too!

Found my item easily, actually the one I wanted to. Something rare. Blu-Ray Wifi DVD with streaming apps. At register really nice young man, I mentioned item was a just a couple dollars cheaper on Amazon. He told me they meet Amazon prices if in stock and sent by Amazon directly. Win!

Easy to locate and get into and out of. Friendly staff clean location was able to get exactly what I wanted quickly and with helpful staff would definitely recommend

Best Buy has all the new technology. Anything electronic, music, phones, television, laptops. Everything you need. The staff is very professional and friendly. They know everything about their section. Ask them a question, if they happen not to know the answer or what you are looking for, they will take you to the section of the store where another staff member will be able to answer the question or questions or help you find what you are looking for. Good prices. When you go there tell them RABBIT sent you. 😎🐰1️⃣3️⃣❤🇺🇸

Good store!! Really big and their staff is friendly and helpful. But they are following the anti-science of masks.

If I could give a negative star I would! Unbelievable experience I had today. I purchased a radio for my truck and additional items needed to have it installed. The date was set for installation because they are backed up and products are not in stock. I had to change my install date to next Wednesday. Well last night I received an email stating I didnt pick up my radio so they will be refunding and returning my equipment. First off you cant call into the store anymore so I had to change my plans and make a trip to their store today. When I got there I was told the equipment had arrived and they hadcanceled my order and sold my radio and another part to someone else already. So the gentleman who tried to help me tried to get me a different radio. Then said new radio has bigger screen and is better. Well I dont know if it was better but it was a smaller screen. I decided ok whatever I dont want to wait anymore go ahead and set it up. 35 minutes go by and they tell me they will refund my money and charge my card again. Well the charge happens instantly and refunds can take up to 2 weeks. Well Im going on vacation and have no interest in tying up extra cash right now. After 45 minutes they couldnt get it done. The manager BILL seemed very upset he had to help someone. So I said refund it I am out. If Best Buy managers act that way how are they still in business? I plan to call corporate when I get back from vacation.

Went in to pick up a new video game. It was quick and easy to find.

Bigger, better, and more selection than most other best buys in the area. Also very educated staff. We bought something from a near by best buy, and the associate had no knowledge when we would ask a question. Would literally read the tag to us.... Jake at the arrowhead store was super knowledgeable, helpful, and gave us the info we needed to return what wed purchased and invest in what we actually needed. Kudos to him!!!! Thanks a million.

Best Buy needs to hire more staff I was looking for a TV and they only give you 15 day return policy where Costco gives you three months on electronics and most places at least give you a month.

Got in the store and a very impressive young lady by the name of Gabby waited on me. She showed me what was available and helped me make the right choice. Now I anxiously await the delivery day and set up.

Staff were very friendly and helpful. Had a few items out but its understandable.

Virginia at the Samsung was a huge help to me, and very pleasant to work with, thank you Virginia! 🌻

I havent been in Best Buy in forever.. I walked in as my son was wanting a Razer Gaming Keyboard that I could have had shipped from Amazon for 74.99 .. Ive been trying to support local retailers lately and Lance...I assume a manager going the keyboard and after verifying the keyboard an Amazon made it easy to price match... They offered for 99.99.. Thanks Lance!

Its ridiculous how long the process just speak to an actual person. I was on hold for 30 min and during the call the rep hung up. Worst service ever. Enjoy your 1 Star.

There were employees around to help, which was nice. Stick was low on many things, but its Covid.

Ive been coming here since the 90s and love this place and their employees. Today I came in and even though there was a line for the cellphone department, Dave helped me right away with my questions and saved me a LOT of time and money. Thank you!!!

Restaurant Week menu was fabulous. My favorite restaurant in the Phoenix area.

Best Buy is a shell of what it once was and has the absolute worst return policy in the industry. 15 days? Really? Have they heard of Amazon, Costco, or most other online and brick-and-mortar retailers?The management is inept and their customer service hotline is pathetic, obviously hosted overseas by the lowest-cost, lowest knowledge cs reps. They survive solely on the demise of their largest brick-and-mortar competitors in a given region, as their products are overpriced and of sub-standard quality. Their Insignia brand is of known poor quality and is eclipsed by even the worst overseas products.

The employees are nice. :)(Side thought: Wish they had more selection, like Frys electronics use to have. )

Saw online that there was a PS4 game my son wanted there. When I got to store, it was no where to be found. I asked the young man working there about it and he looked through every single PS game to find it ( turns out it wasnt where it was suppose to be). He was super friendly and insisted on finding what I wanted. The price of game was fair, also. Its because of this service that I always go back to this store!

Do not spend your money at any Best Buy stores, they do not appreciate your business, they can care less if you buy from them or not. There are a lot of complaints on their corporate site and according to the other customers corporate will not do anything about this. Please go to the business that deserve your business, who will honor you as a customer and appreciate your hard urned money, lets support business that appreciate us as customers.

Took a minute to be helped by staff. Was there to purchase an apple product (not a cheap item). Once helped the guy was polite and answered all the questions about differences in the devices vs cost comparison. Happy with the product that was purchased.

First guy who helped me wasnt that helpful. Asked him for something and he just pointed a direction. Once I was there a 2nd guy did try and help me.l so that was better.

What is this location hiring exactly? Older, heavy set possible manager is unprofessional at best. Issues within the store are met with a person like this who talks to paying customers with disrespect. Certainly a company can find better people than this. Dont be surprised when you go out of business. Customer service is still important.

Always helpful and willing to discuss products. Very friendly and willing to work with you on whats best for your needs.

I went to this Best Buy location to have TV repaired at their Geek Squad. Was pretty disappointed with the service. They were not very knowledgeable. Ultimately couldnt get the TV repaired. Picked up my TV and hear a woman yelling. I thought it was a customer. Turns out it was a woman who worked there yelling at a customer. Couldnt hear him but heard her just fine. Customer service doesnt seem to be a high priority here. I will stick to Amazon shopping for my electronics.

Great products. A bit pricey. Could pick up most of the stuff for less at competitors. Still fun to walk-through though.

Branda lee and Dave have amazing and fantastic customer service, I was looking for a product and I was in and out in lest than 10 minutes

Jeff in the TV and audio department was flipping amazing. We have some issues going on with our sound system and we are no experts and putting a new receiver speakers and a soundbar together. They are sending out sound expert that will help us put it all together this Saturday. We do hope it does the trick but Jeff was amazing. We didnt buy a thing that time and he was so helpful and spent at least 30 minutes with us. Who does that? We love this Best Buy and would never give any other store or business for electronics and Appliances.

Jesse & Albert where very helpful & Professional and Really knows there electronics i for 1 vote that they both get montly Bonouses of Pay $1000 + Plus if anybody is reading this PLEASE Look for theses 2 Guys AWESOME JOB

Spent a lot time on my computer problem and did not charge me or try to pressure me into buying it a new one. Great great service!!

The store was huge and well-lit with spacious location for display. My husband and I went to this store several times while we visited West Bell Road.I was looking for my laptop replacement. They had various products and also sell Microsoft Surface.The employees were friendly and will ask if you needed some help. The location also easy to access and has huge parking lot.The store also has a lot of selection of electronic and my husband found the battery charger that he was looking for.

Didnt have what I came there for, but odd part was no one came to help me or say hi the whole 15 minutes I was there looking for it.

Good customer service. Products are low in stock but I guess it is what it is

Took back a radio about 27 years ago on a Saturday. one day after the 30 day warranty. I work and could not get there Friday. the manager was not willing to fix it. I told him I would never buy anything from them again. I have not. and will not. your company has no understanding. I wonder how much money you have lost from me not shopping there. In conversation I have told this story. makes me wonder how much. If you can reply. I would love to here what you have to say.

Went in today for an appointment to fix my computer. Chance at Geek Squad was amazing helped me out so much. Unfortunately, my computer was not salvageable. But John the intel representative was awesome and so knowledgeable and intelligent. He helped me pick out my new computer which I can’t wait to use. Matt at the register was really awesome and helped me pick out a warranty for my new laptop. All in all a GREAT visit. Kudos to everyone for helping out!!! The managers should definitely give these guys a raise!!!! They deserve it!!! 😊😁😜😎

Good selection of very new computers. Very competitive with Amazon.

What can you really review about Best Buy locations other than the staff and facility up keep? This is just like any other Best Buy in regards to lay out and what they offer but this location is very well kept and have a very helpful staff. Never had a bad experience here.

Used the Geek Squad today. So kind and helpful and now my computer Office 365 works now. Thank you

This place is amazing the workers are very kind and everything that they are selling are low prices

So disappointed. Last time I came in this location it was for a lab top . I picked one out they had. I was told I had to order online. I bought it somewhere else. Today I tried to buy a game. Of course they have pieces of paper being protected by security box’s represent the stock. I took one up to check out to buy. By no surprise she told me they had none. She asked if I wanted to order it online. Seriously if I wanted to order online I would not have drove 20 minutes to a store to shop.

Nice, helpful and friendly staff. Clean store. Relaxing environment to shop or just browse.

I guess they didnt expect everyone to go shopping after the stimulus hit. The staff ignored us repeatedly asking for help, and Landon kept telling us that if we werent prepared to buy apple products or spend $1,500, they have nothing for us. He discouraged us from ordering from Best Buy online or visiting another location. We ended up finding a good deal online (not Best Buy), so I guess that advice was helpful.

I went in today to return a Asus router I had recently purchased and was having issues with The customer service manager refused to to help and even got mad and upset when i was explaining my issues, Upon Asking to speak to Another manager Joe stepped in and went above and beyond to help and help find a router that would work in my home I want to thank him personally he was amazing! The customer service manager was not understanding and refused to help and the fact she wanted to raise her voice and cause a scene was very unprofessional and it was not a good experience! Joe thanks again for all your help I really appreciate it Thanks

Nice staff, good selection to choose from prices are better than they use to be but still a bit high. The one thing that wasnt the best is service is very slow. But the staff is nice and helpful.

Rocky was an EXCELLENT salesman. He helped me tremendously!!However, I had horrible experiences with the managers of 2 BB stores over policy. They made me feel unappreciated as a long-standing customer. 1🌟 is for policy (generous) and 5🌟s for Rocky = overall average of 3🌟s. 😠😠😠

HORRIBLE! Just like the 3 other Best Buy Stores I have been asked to visit. If you aren’t buying something within 5 minutes, loss prevention make themselves known to you. I spent 1 hour looking at various items in areas with low traffic, yes I see how a thief’s opportunity would be at its highest, but I had 3 Best Buy blue shirt employees pass by me, stare at me, and even (literally) run away when eye contact was made.. because I needed a store employee opinion. Best Buy, you disappoint me.

I went there for a computer, seems like theyre out of stock on everything had to wait to have it shipped. But it came great shape it works. And it was delivered within 4 days to my home

Virginia, Samsung dealer rep in the store, was very helpful in finding invisishield for my Samsung phone. She also install the new invisishield on to my phone very quickly and asked if it installed properly to my satisfaction. Thank you for the great customer service experience at this location.

Very helpful staff and good prices. Bought a gaming mouse and not being very tech savvy, as soon as I walked into the section a helpful staff member was right there to recommend some options. Got a great product and it was $10 off. Always have relied on Best Buy in the past. Great to see some things never change.

We had the most knowledgeable salesperson Ive ever met in my life. He was incredible! Items were supposed to be delivered on March 22nd but only one item was delivered. No one told us that the other items wouldnt be in until several weeks later.

If our return trip back wasnt as pleasant as it was, I would have given a much lower rating lol. Unfortunately we DID have to make a return trip after being misinformed about some stuff LUCKILY they have staff who were more intelligent when I returned.

Really great customer service... great helping on picking out new tvs and accessories..

Walked around for 10 minutes trying to find what were looking for nobody even tried to help us. Made eye contact with one employee and he tried to look busy so he could be left alone. We ended up walking out of there and went and gave our money to Amazon instead.

Good service and good products. The prices werent that bad either

They fixed my phone so they did a good job.

1 star because the staff is clueless. 5 stars because they still price match even Amazon. 3 stars.

Tons of employees but no one willing to help. Walked the store looking for accessories while passing multiple employees and not a single greeting even.

Yikes. What happened to best buy.. oh I know. Amazon.

Its still there. But I got bored trying to kill some time before going to get an oil change.

Plug and patched tire had to Waite but understand was a walk inn did a rad job so awsome job thks

I can rate both as a customer and a delivery driver.Best Buy is just perfect!

Bought a t.v. didnt like it..brought it back with NO priblem..

Worst customer service! Asked 3 people for help,Waited for a long time and no one helped.

Great service... Ask for Kalvin so knowledgeable and customer oriented.

Shopping laptops/tablets..attentive staff

Good selection of products people are ready to help if you need it. Had to make a return it was quick easy and painless.

Landon was really helpful yesterday. I came in to find a MacBook and he took time to make sure I got a good one for the price. I was really thankful

Unfortunately not best buys fault but was looking for a car stereo and they have absolutely nothing in stock. Very disappointing

It was great the young lady there help me knew everything I needed to know about my phone

The manager in the Geek Squad is amazing.

Beware going here! They have a geriatric Karen who likes to scream at customers. Do not recommend.

Friendly staff. Speedy checkout. Decent selection of products available. Prices are higher, but products come with warranties/protection plans

Good selection of cutting-edge computers

They have no industry knowledge anymore. Customer service is worthless. The geek squad used to be able to fix your computer now they just make it worse

They will not answer their phone. Someone answer the phone, please. I have a simple question about a product and I don’t want to have to drive all the way to the store to get my answer. I’m waiting on the phone right now. It’s been 10min so far. Yesterday was 5 min and I hung up. I would think that at least the MANAGEMENT at this store would have an interest in answering the phone. We are now at 11 min waiting on the phone. Not a single person is free for 2 min to ANSWER THE PHONE. We are now at 13 min. They answered at 14 mins guys. The line has just been “mysteriously disconnected”. I just got hung up on after waiting for 14 min. I wish I could give them zero stars.

An associate ask what they could do for me the moment I looked lost. He was helpful and made my experience great. Thanks.

Customer Service for the first 20 minutes: 0 starsCustomer service when someone actually approached me: 4 stars (60 seconds to tell me they had no inventory - and whether they could order it or not.) I immediately left the store.Pricing: 2.5 starsProduct availability: 1 star

I had questions about a new phone we wanted to buy. As we all know they are not cheap. I called Verizon and they told me to google my questions.. so I called BEST BUY because I got my last phone from them. This very kind guy named Adolfo took all the time I needed and answered all my questions. It was so refreshing to not get shoved off the call and pushed towered online. So I bought my phone from Best Buy again... they truly are great with customer service. Always have been!! Thank you so much Adolfo for helping me out and taking the time... (after all if you take the customer out of an equation you do not have customer service .. )😉

Sales people are great. Management needs training in customer service. I feel sorry for all of the employees working at this location. I have never had a negative at a Bestbuy before. I will definitely be avoiding this location.

Quick check out, return service

Recently went In to get a phone case and always have a great experience there! The customer service is on point and they are always will to help out no matter what issue you may have they will find the answer to it.

Helpful and well informed employees. No unnecessary sales pitch. In and out quickly with our purchases.

They person that helped us was very nice and gave us alot of info..

Love best buy walked in asked best buy representative where i can find a psu power supply unit for pc,he showed me where they were asked my pc set up abd revommended the cirsair rm850x for my pc needs...paid for my psu went on my way easy.

I ordered a Tracfone on Friday with accompanying plan via Best Buy as a gift for an individual experiencing homelessness. Went to turn on phone which I was told was pre-activated with the plan which was not the case. Spent the next two days calling between Tracfone and Best Buy with Best Buy saying its Tracfones job to activate with plan and Tracfone saying that a PIN or another number is needed. Finally got fed up and asked customer service if I could return the phone and plan for a refund, which I was told yes. Went in, talked to a guy with glasses at the counter who was able to refund the phone, but not the plan. He called an older woman up with gray hair and blue eyes who came to the counter.I began explaining the situation yet again and she starts SCREAMING AT ME.. DONT RAISE YOUR VOICE, I DONT KNOW WHO YOURE TALKING TO. I have never in my life been yelled at by an apparent manager who instead of deescalating an already piss poor customer service experience for a customer who has spent thousands of dollars at Best Buy in the last year and is a shareholder with a long-term stake in the company, decides that this is her chance to exercise whatever false sense of authority she thinks she has. I turn to my right and see customers behind me in line wide eyed. Im continuously attempting to explain the situation and she keeps talking over me. Abhorrent behavior.I will never in my life do business with Best Buy again and come Monday at market open, all BBY shares will be sold. I hope Best Buys value that they put on this woman exceeds 25,000 shares worth of stock and a life-long customer.

It’s okay as nice wish more people knew details and specs for gaming and tv for what’s better for further years if your spending over a 1000$ but besides that they try if your going to buy something to test with a high price use cash or they can only give you a credit or you have to wait 3 days to get money

Quick and easy, found item needed checked out quickly and cashier offered to bring large TV to car all done within 15 minutes.

An absolute terrible experience Dave the “Specialty Sales Manager” other than not being helpful was outright rude and declined a return within policy because the box was opened. Customer service has been lost and they evidently do not want your business, will Go to OfficeMax!

Went to Best Buy to get defective car audio equipment replaced. They did it without a hassle and without having to pay a fee. I also have their Total Tech Support (TTS), which helps with all my electronic equipment at home. Way to go Best Buy!!