My experience here was very good (4 1/2 stars of 5). I was able to make a same day appointment for an eye exam- the customer service was very good, store was clean and nicely designed and the optometrist was knowledgeable and empathetic. They worked with me to provide a few free samples of contact lenses and I was able to order my lenses at a reasonable price and have it delivered to a place that was not my home address (and the lenses showed up on time and the order was completely accurate).

I love coming to Visionworks at Kentlands. They are always helpful and thoughtful of my glasses preferences. I definitely recommend this place and ask for Chelsea, she is the best.

I had a great experience at the Kentlands Visionworks. Stacey was amazing and helped me pick out glasses and sunglasses that I love.

If you reside around or near Germantown, Gaithersburg or Rockville Maryland and need to buy or replace your eye glasses but value stellar service, then Vision works at 271 Kentlands Blvd, Gaithersburg, MD 20878 is the best for you. They will go above and beyond to satisfy you. I sat on my glasses and went to request for help fixing my damage glasses, to my surprise, the frame was replaced within few days. Jeremy and Stacey Garcia the General Manager are wonderful people that understand how to provide stellar service. A trial will convince you and promise you wont regret it.

I call ahead to let the doctor know I’m running late for my eye exam and the receptionist claims they only give a 10 minute grace window for appointments. Meanwhile I was on hold for 5 minutes. Scheduled for 12:40, I arrived at 12:49. The receptionist allows me to see the doctor. Doctor then calls me in and mispronounces my last name, which is no big deal, if It weren’t for him commenting that “you’re 10 minutes late for your appointment, I don’t have to pronounce your name correctly.” I immediately leave due to his rude attitude and body language. Why would you talk to a paying customer that way? I know he would rush everything from then on to get me out. A simple, oops, I apologize, how do you pronounce your last name, could’ve avoided this all and I would have stayed.

Shout out to Chelsea and Andrea at the Kentlands Gaithersburg store for their knowledge, efficiency and courtesy. Thank you so much!

Great experience. I was able to make a same day appointment for an exam and was in and out in less than 30 minutes with the prescriptions I needed. Theyre very efficient, and Dr. Singh was pleasant and knowledgeable. Thanks!

Ordered glasses from this location and wanted to say thank you to the staff. The girls working here are just outstanding. Andrea is very friendly and super nice. Stacey helped me with the frame selection for myself and my son. We are very satisfied with the glasses. They arrived within the given time frame. I highly recommend this location.

Very Poor Customer Service. My appointment was 12:20. I come in and the two receptionists are on the phone. I took a seat until they were off the phone. When they get off the phone they both got up and went to the back. One lady came back at 12:34 and tells me I have to reschedule because I am more than ten minutes late. I told her I wasn’t late. When I walked in the two ladies at the desk were on the phone and did not greet me. She told me, sorry, it is now over ten minutes so you have to reschedule.I was here on time but because your staff was on the phone and left the desk to not greet me until 14 minutes later I have to reschedule. Very poor service. I will be taking my business elsewhere.

The service was quick and easy! I worked with Stacy who was super patient and helpful!

-5 stars if I could. This place extremely lacks customer service by condescending staff and the arrogant doctor. Doctor is impatient and rude. There was this one sad miserable Spanish woman on the staff who seems to think that customers dont deserve respect and she tried her hardest to make us feel uncomfortable.If youre in the mood to be patronized and enjoy arbitrary humiliation, take a trip to this hell on earth establishment.

I was shopping for glasses at this location and I was assisted by Andrea. All I can say is that she was very knowledgeable during my process and I couldn’t say thank you enough. The whole transaction was smooth.. I highly recommend working with her. Thank you!

As I was ready to be seen by Dr Levy for my appointment, he went to the front of the store and screamed at the receptionist. Whether or not she made a mistake, it was very unprofessional in my opinion and the entire store went silent. He then immediately brought me into the exam room and was clearly still frustrated about earlier; it was a very uncomfortable situation. He seemed pretty exasperated to some of my answers to his questions so I wanted to get the eye exam done quickly and get out of there as soon as possible. In hindsight I probably should have left the store right after that incident but it all happened at once suddenly. Since I already have my prescription, I dont need to go back to get my contracts and glasses which Ill buy separately. I wont come back to the store.

Easy to make appointment. The automated system was a little aggressive with confirming the appointment, but this is likely a corporate-level work process. The doctor was kind and informative and corrected an error made by a previous optometrist. The rates on contacts is reasonable. Overall a very good experience.

Very helpful staff

I’m writing this review for two reasons. First, I agreed to take the survey they sent me specifically because I wanted to mention concerns I have about their operations during Covid. The survey prompted me to make a positive comment, then it ended, which is a deceptive way to get a positive review. Never asked about concerns or areas for improvement. When I went there, the office did not provide gloves for customers to wear while handling frames as promised in their communication prior to my visit. They did not appear to be limiting the number of people coming in. I was there for almost two hours and did not see surfaces being wiped down. They were also so busy they just stacked the boxes of frames customers had touched/turned in on to a counter and didn’t wipe them down/put them back, so the selection on display was limited. They should stop everything at least every hour for a ten minute clean up/restock.I was also dismayed because I ordered glasses for my daughter right before the March Covid 19 shut down. The computers were down the day of her exam. When I called two weeks later because I still hadn’t been notified to pick up her glasses, they never sent in the order, couldn’t find it, etc.. She has been wearing old, taped together bent glasses because of this. When we went in yesterday, they were able to find her eye exam results, and after we finally found some frames, they also noted her previous frame order info was in her chart. Three people including the manager told me it didn’t exist when she needed her glasses in March. She should have, and could have had her new glasses months ago. No one ever bothered to call and let us know they found her info. I find that extremely annoying.I imagine this company underpays it’s employees and staffs with the bare minimum number it can get away with to maximize their profits like most corporations. The result is experiences like what I have described. The people who work there are very nice, but there’s only so much they can do.

I have tried to order contacts from here twice now. The people working here are very friendly and helpful in person, dont get me wrong. But i am extremely disappointed by the customer service. I ordered contacts in the beginning of the year (2020) and had to wait 5 MONTHS for my order to be filled. I brushed this off due to delays for the pandemic. But after having my annual eye appointment a few weeks ago, I ordered a few new boxes because my prescription had changed significantly. I was told they would come in max 5 days. 2 weeks later I tried to call with no answer from the store. After several attempts I tried the online service and they redirected me to customer service in TX, which was again no use. Today I came home to two boxes of contacts - the wrong prescription. They sent me two more boxes of my old prescription. I am completely fed up and have had no luck contacting them again. I will not be returning.

DO NOT trust their scheduling system. My appointment was made last year right after my visit. I received a text message to confirm my appointment two weeks before the appointment date, and I replied Y to confirm. I showed up ten minutes early for my appointment just to find out it was canceled without notify me. No apology, no explanation, and no reschedule. They offered to squeeze me into the full booked schedule, but no guarantee on the wait time. Had to leave since I could not wait around.

Three times here and the service still bad! If you want good service please dont come here. The first day I had read everything only that my insurance provided and I was more knowledge than the people working here. The second day I had to come in to pick up my glasses and it was fast easy. The third time, unfortunately for me it was as bad. No one even at the front desk to great you! Well I could go on but I rather spend the day doing something fun. Please again find a place with better service, I already did and it NOT called Visionworks.

Ive been going to this location for three years now and Dr. Levy is great and so friendly. The selection at the store today was very limited due to COVID so I was told to look online and call with the SKU number. Ive been on hold for 18 minutes now. I guess no one picks up the phone at the store.

Dr. Levy is the best; have been going to him for several years now. Very happy I found him! Thorough, helpful and funny. Andrea was awesome helping us pick out glasses as well.

Very incompetent staff. Made an appointment and confirmed it in their system. Take off work show up to appointment to be told they called and left a message to cancel. Well obviously I didnt get the call or message and ask them what number they have, wrong number even though they had my correct number too but they didnt think to call the number on file that confirmed the appointment... also spelled my name wrong. So dumb.

Whatever you do, do not come to this place! Go anywhere else but this location. The staff is rude and unhelpful. I went in there because I broke my glasses, I told them I needed them soon because I was going out of the country and they graduate me it would be in before I still havent gotten them and now stuck waiting for a refund.

Amazing experience! Ive never had any professional explain about my eyes as much as the doctor did! And Andrea helped me pick out the perfect frames! Definitely recommend this location.

I had a great experience with Dr. Levy and his team. They were so helpful and I will use them every time going forward. There is a great frame selection and it is a very welcoming environment. They patiently walked me through the whole process. Thank you!

Amazing service! Stacy was so helpful and made picking out my glasses so easy. Highly recommend!

Dr. Levy is wonderful. Very professional, knowledgeable and friendly. He takes time to listen to any concerns you may have, and gives excellent advice. All the staff is very helpful and friendly. I would recommend him to all my friends and family.

Really really bad customer service. They always say they contact you when something is ready but never do. After 5-6 visits I received notification that my glasses were delivered just once. All other times i had to go in the store to find out that glasses are sitting waiting for some time. They either forgot to send message or system was down. Always some kinda reason. With my last glasses they told me to come back in a 10 days to pick them up. When i came they never even started ordering process. Now they want me to go to their lab which got relocated to another place far away from current place to pick my glasses when they are ready. But because system is down they can’t start the process. So they said that they will call me but we already know how it worked out all other times. Anyway, my recommendation, don’t buy from them if you care about service, your personal time, quality.

I have been going there for years and they just get better and better. I see the same doctor and the associates that help with the details are amazing. I woukd highly recommend.

Lens popped out and needed a quick fix. Kim was so kind and fixed it for free in 5 minutes and hooked me up with a free case. This type of great customer service is so rare these days, highly recommend this place!

Dr. Levy and the staff are so friendly and very helpful! They make the eye exam and picking out frames very easy. We get both contacts and eyeglasses here and are always happy with the selection. I highly recommend this Visionworks!

They NEVER ANSWER THE PHONE!!! They dont seem to care at all about helping patients.

I was in here yesterday and cant say enough about the customer service and the medical visit. Dr. Levy had a great personality and was very knowledgeable! Stacey helped me pick out some very nice frames and was considerate enough to run the numbers for me to figure out which plan of payment would be more affordable for me. I highly recommend this team for your vision needs.

On time, very helpful in walking me through my first pair of glasses. They took lots of time helping my pick out frames without feeling rushed. Great discounts. Great experience!

Poor standard of care. Negligent office. Not only was the office manager going to charge me double what they were supposed to until I had to persistently convinced them they were wrong, but they labeled my sample contacts incorrectly and did not help me get contacts. I wonder how many people they’ve stolen money from due this type of incompetence.This was my first time getting contacts and I was wearing them incorrectly for an entire week before I myself realized they were labeled wrong. When I called to let them know, before I could even ask to get another sample set before opening my purchased boxes she abruptly hung up on me. Of course when I tried to call back, she screened it and did not answer. When I called back and asked the person who hung up on me (office manager) to speak to someone else, she gave me aggressive attitude and hung up again. So unapologetically unprofessional. Being busy is no excuse for providing such terrible customer service.How can you just take peoples money and not provide care, knowing they are now limited to where they can seek eye care after insurance has already been used for the year. Unbelievable.They also inconsistently follow covid protocol. They checked some peoples temp but not others. Barely wiped anything down while I was there. Do not recommend this location.Update: not sure why they bothered to comment on here for me to reach out since no one has responded to me since I emailed them. I decided to try again and go back, again since they’ve already charged my insurance. Same experience! Again, they labeled my samples wrong and are still inconsistently following Covid procedures. Be ware.Still to this day, almost three months after starting this process I still don’t have proper contacts that don’t hurt me because even the doctor doesn’t take the time to really see what needs to be adjusted. She just ordered a few brands of the same type of contacts and told me this is the best it’s going to get which is untrue. After describing my eye pain from the contacts to others, I learned many other options could be explored - why wouldn’t the doctor do something so basic? Such an incompetent place. I ended up working with my insurance to get authorized to go somewhere else and start over.

Dr. Levy is so awesome. Great bed side manner with great sense of humor. Been a huge fan for past 10 years. You won’t be disappointed

Great service from begin to start. This location is better than the one in pike rose and gaithersburg. Very friendly/understanding staff. I am moving all the prescriptions here for my family.

Dropped by to adjust my glasses. The front desk staff were really helpful. Didnt ask where I got my glasses and got on with it very quickly. Glasses look brand new :) Gonna definitely come for a new pair some time soon !

Had a great time working with Stacey. I pursched a year supply of contacts and 2 pair of glasses. Stacey has always given me the best suggestions and I keep coming back because of her. I love her spunk.! She’s great and I always recommend her to my family and coworkers.

Dr Levy was awesome very friendly and open in his conversation. Felt he really listened to me and viewed me as a person. Very happy with my experience.

Dr. Singh was wonderful as were all the staff at visionworks. They have a great selection of frames and a buy one get one off deal if you are getting a regular pair and also sunglasses.Great experience! You can also schedule online. Jessica and Kim were very nice and helpful!

I can see clearly now the rain is gone. It was amazing the service was great, the doctor was nice and helped a lot. And they have great frames to choose from.

Very good customer service. The person that helped me was very friendly and knew all the products in the store and which frame looked better for me. Great service.

Excellent Customer Service...Great Eye doc, funny guy...Very down to earth and very helpful with glasses selection...Will definitely return...

The people were cool and the Doctor Levy was funny and informative. The best part was how fast they were! !Me and my wife will definitely be coming back!

We had a great experience at Visionworks. Cheena in particular was very helpful and friendly when we were picking out glasses. I would definitely recommend this location!

Dr. Levy completed my exam and Andrea helped my wife and I pick out lenses. They were excellent!

We had a great experience and our whole family has been going to this location for years. Miriam has always been very attentive and helpful. The doctors and staff are friendly and professional.

Great place for your eye needs! Wonderful selection of glasses. And helpful and friendly staff!

Dr Levy is great. Always look forward to my annual exam. True professional and very personable! Highly Recommend !!!

Amazing service. Mirin is amazing! Picked out an amazing frame choice and was able to get my frames to look super thin.

Dr. Julian Levy is the funnoest eye doctor, and the best doctor. I recommend him.

Terrible experience! After 3 weeks and 3 different excuses, they cancelled my order stating that the glasses they sold me could not be made. They were replacements for glasses I bought there 2 years ago and recently lost. Not only do they not know their product line, their customer service is the worst. Even one star is overrating.

Great customer service and very kind and helpful staff. Had my family and I laughing during our appointments.

EXCELLENT Customer Service. They make you feel very welcomed. I had a wonderful experience with Miriam she was very respectful and prepared to answer any questions or scenario that I had to find the best deal on my glasses and contacts. Highly recommend this place

Dr. Levy is a very good doctor. Very personable and funny. Very recommended!

My experience today with eye exam with Dr Levy and selecting a glasses with Miriam was great! Miriam was very thorough and very professional!

I had a great experience here, both with the Doctor and Miriam. They helped me to find two perfect pairs of glasses. One sunglasses and one regular. Miriam walked through the store with me and gave me personal recommendations throughout. Overall, it was lovely.

Miriam was awesome. She went out of her way to help my daughter and myself to get the best price for contacts. She also worked around her schedule to teach my daughter how to put on and take off contacts since i couldnt come during weekdays. Dr. Levy was just as aqesome too. Made us feel very welcomed and comfortable. The other reps were very pleasant and friendly. If I could give them 10 stars I would.

The best service, very friendly staff

Dr. Lee explained everything as he went a long and was very personable. The Entire staff is great

The customer service was excellent Dr. Louis was funny and very knowledgeable I enjoyed my visit very much this will be my go to location

Today I stopped by the Visionworks in Kentlands without an appointment and was greeted by a happy staff and they quickly adjusted my glasses. So glad I have a Visionworks nearby that I can have things done quickly.

Stacy was absolutely amazing, the service was great this is the best vision works I’ve been to. I came for contacts and I got above and beyond service :)10/10

Good customer service! Willing to work with you!

Very easy going! Had an easy and swell time!

My appointment with Dr. Levy was exceptional very quick and helpful he has a quirky sense of humour but professional would recommend a thousand times over the staff was friendly Andrea is the best thank you

Dr. Levy and Andrea were very professional and efficient. Super easy to get your eyes sorts out here

Miriam was very kind to replace both nose pads on my glasses instead of just the missing one. I can’t begin to tell you how annoying that missing nose piece was. Thanks Miriam.

They repaired my glasses that I did not buy from them for FREE!!!! Very pleasant and helpful staff. I will go there for my next pair of glasses...

You can buy contact less than half of their price online!!!I was there to get contact prescription and contacts half a year ago. Dr was very nice, everything went well until I went back to pick up contacts after over ten days. They told me contacts would be ready in a week and let me know, but I didnt get any call or text of notification, so I called then I was told my contacts were ready. Then when I was there I found the lady who do the orders messed up, I asked contacts for half a year, yes, she did for my right eye, but only 3 months supply for my left eye! I spent $300 just got a prescription and 3months contact for L, 6months contact for R( replace every 2 weeks). Now every time when I order online remind me of this. Have to write it down to get over it.

The staff were kind and helpful with their customers and they all work well together. As a returning customer, I walked in with no appointment and the Doctor was available to see me in 15min for an eye exam. I picked my new glasses and contacts in just 1hour. Great experience over all!

Everything was smooth and efficient. Great selection of lenses, very professional staff.

Had a great experience!!! Love Dr. levy and all the ladies are extremely helpful and sweet!

Miriam gave me a great service. I love my glasses!

They adjusted my glasses perfectly. Very friendly, knowledgable and complimentary staff!

David was very helpful, great sense of humor.

Mariam was professional, patient, courteous and is the reason why I have, and will always come back. I also want to mention the wonderful and careful help from Jessica.

Stacey was great! Was super fast and worked with my budget for glasses for my kids.

Dr Levy was great. Explains everything really well and brings a sense of humor to the process which put me at ease

Cheena was awesome and went out of her way to help us. Highly recommend.

Awesome experience I would recommend it to all my family and friends

Miss Andrea is really nice to clean my glasses and is really nice 😄😉😋🤣🙂😊. She was really helpful and provided great information.

Two years ago I gave this location a 5 star review but was very disappointed with my second visit last week. Brought my 6 year old son in for his first eye exam and Dr. Levy was very patient and made him feel comfortable but that was the only positive part of the visit. I paid extra for a retinal scan for my son and did not get the result before the end of the visit. The front desk staff promised that someone would call me before the end of the day with the results and no one did; I had to call for the results 3 days later. I bought 2 pairs of glasses for my son but then decided to get a refund and purchase the glasses somewhere else that had more reasonable prices. I was assured by 2 staff members that my refund (over $300) was completed but received a text today that my order was ready to be picked up. After calling the location again, we found out that the refund has yet to be completed and can only be done by a manager who was not in the office today (remember this is after being told twice that it was already initiated). Unfortunately, I would not recommend this location under any circumstances!

Associates were with us immediately and were very helpful in assisting my daughter with selecting her new frames.

I went there today at 9 a.m. based on the times listed. However, the store says theyre open at 10 a.m. Im trying my whole morning around this time slot and I have to come back another time. Since this is a large company, I expect them to have the correct times listed.

This is my first time @ the Kentlands vision works , I was taken care by dr Levy the service was great , and Miriam was helpful and friendly. Good job !!

Dr Levy and Mirian did a good job. Very organized and highly professional.

Dr levy did great taking ca r email my Mom

I have recently moved to the area and needed new glasses. A co-worker recommended Visionworks and I am very happy I gave them a shot. Not only did I get a state of the art lenses along with designer frames, but they were priced reasonably and done in just 5 days! The service was impeccable, including the lady that pre-screened me and then Dr. Levy who was kind and very detailed during the exam.I could not be happier dealing with Jessica and Miriam who took time to help me choose the right frames and lenses. They were a sheer delight to work with! I no longer have to spend a fortune on new glasses! Visionworks is the way to go!Thank you!JM

Great service, great quality, great price!

Good and curious service. Price was so derful.Thanks.

Stacey’s the best!! So helpful and sweet! Such a good experience!

Their service is good, their glasses are terrible. Before them, i had the same pair of glasses for 5 years, no issues. I decided it was time for a new pair, the checkup was easy, the wait was long. Got my glasses, they lasted 4 months and started cracking... took them back, they wouldnt refund me at all, $140 later i got another new pair of glasses, now 2 months later they have cracked as well. I will never ever go back for glasses as obviously their quality is not meant to be used daily.

Miriam was very helpful and worked with my budget.!

My family has been coming here for about 10 years! Dr. Levy very patient and great with kids!

Miriam was very helpful, took her time and tight me how to put on my contact lense ! Great service !!

Great service by Miriam. My parents were very happy.

Very friendly staff, doctor was thorough and extremely nice.

I called the Visionworks location on 355 on Monday for an eye examand they told me they didn’t have appointments for that day. I came in to kentlands without an appointment and Stacey greeted me right away with a huge smile. She asks if I had an appointment , I said no and she added me on their schedule right away and handed me paper work. She helped me figure out my insurance (I never know my insurance) she was very kind and patient. She helped me pick out my first pair of progressives she asked if Dr. Levy explained the progressives which he did but she made me feel a bit more confident about the purchase. At no point was I rushed, she did excuse her self a couple of time to answer the phone but that was ok. I’ve worn glasses for many many years and never liked the whole process of picking out new frames but she made it so easy and fun (she’s really funny) that I’ve recommended my coworkers to her. Her politeness and knowledge was incredible. I’ve never ever felt so good about purchasing glasses. If you need glasses pay Stacey a visit you won’t be disappointed.