It’s mainly a bike store, but they keep running/walking shoes. I went there as i knew about them from my previous gym Orange theory fitness, Playtri used to keep shoes demo sessions in the gym and always liked the shoes they showed.I went and told my requirement, and i was well assisted by owner of the store. She was attentive to my requirement and told me they do not keep wide sizes but suggested to go 0.5 size up and it did the trick.I had an old $25 gift card for the store that didn’t work at the time of billing and she still honoured it and this took all my stars.I came back with a HOKA Clifton 7 shoe! Now i have to use them and start walking/jogging ...

I have been in several times now and each time whoever was working was very helpful. Just getting into triathlon and will no doubt be coming back here often. Would highly recommend.

Staff was nice and showed me the bike I was interested in but wouldnt knock 50 bucks off to match online price I had found. Wanted to do business with the LBS but they werent having it. Too bad.

Recently purchased quite a few bike accessories and I want to say they offer great service. Personal service. The guy working wasnt pushy or trying to make commission. He however did offer helpful advice to a new rider. He helped me pick the right upgrades and even offered trail advice for local parks and trails. Will most def be my home bike shop. Thanks guys!

I had the best experience at this store! I got a fit for my road bike, the first one that I actually feel like my bike fits me. He even took a video to show me how I ride before vs after. He also was kind, showed me respect and fixed my handlebar tape going above and beyond. Thank you so much, I will be back!

Always great customer service. They keep me fixed up so I can keep biking 😎

Had an awesome experience here today! Got my first mountain bike at a very reasonable price. Oliver was very helpful with picking out the best bike for me and informing me on the pros and cons of each option! Highly recommend coming here!

If you are looking for the best deal or the best bike fit. This is the place to go. Good Customer service in the bike world is hard to find. This place has it all!

Great bike shop with tons of knowledge. Im just getting into the sport, so Im asking them tons of questions. They are very patient and thorough... answering any question I throw at them, and even doing some demonstrations as well.

Playtri Fort Worth is an amazing bicycle store! Its one of my favorite athletic stores to visit when I need assistance with mechanical repairs on the bicycle, need to purchase a bike, rent a bike or wet suit for a triathlon, and even buy shoes. Last Saturday, I purchased a set of AR41 Reynolds wheels. David D. took my bike, put on the new wheels, fixed up a handlebar shifter that had gotten loose, added the new brake pads that came with the wheels all while I waited, and he did this in a timely manner. Jason, the owner, does a fantastic job of operating the bike shop and instilling in his employees the value of customer service. Each person that walked through the door received a friendly welcome from an employee and were offered assistance at finding a bike, shoes, or any other item of need. They dont try to pressure you into buying anything that you dont need either. I have gotten to know Jason and several of the employees over the last few years since I have visited their shop on many occasions, and they are all quite friendly. Everybody always seems kind and helpful. I am glad that Playtri Fort Worth is available to meet my athletic needs.

I could not be more satisfied. Friendly and helpful staff, super fast turn around and my bike now is in good shape for the season. Thanks!

I had bicycle repairs done, and added the service to check, tune, and clean it.Great service well done. The bike is ready for my race this weekend.

This shop had a wonderful bicycle that I could not find anywhere else in the metroplex. I would also like to add that I received amazing customer service from Jason! He was very patient and informative while teaching me the basics of how to operate a bicycle as a total beginner. Im definitely going to make this shop my go to for any bike related purchases.

Walked in on my way home from work. Was casually greeted with a cold shoulder from an older man. Maybe because I asked him if he had any $300 bikes. Immediately standoffish. Another nice guy I think his name was Dan gave me lots of good info. He is not getting shifts and doesn’t know when he will return to work. If he was going to close my sale, I was ready to get the $1200 bike. I’ll spend my money somewhere else.

Amazing customer service. The gentlemen we spoke with today and who helped us was so friendly as well as helpful. I just wish we got his name. We will most definitely be coming back here again and telling all our friends. Thank you so much sir for helping me with my bike today!!

Great team that has a strong quality and customer centric attitude, plus plenty experience and knowledge. The Wednesday group rides are well attended and fun, thanks to the shops organization and commitment to growing the sport.Ive been shopping for a Tri bike and Im glad they opened shop before I made a mistake; I regret all the calls and visits I made to other shops- no one else will listen to you and also give honest advice like Playtri FtWorth.

Was a short and very positive experience got great help found a new bike and bought it. No pressure sales very helpful information for a rookie highly recommend.

Excellent staff and service. They delivered bike service promptly as I live out of town.

Thank you Playtri Ft. Worth for the wonderful Bike Purchasing experience...Customer Service , accommodation, & Ft. Worth Playtri team are just awesome!!!Thank you again Veanko Bins

Very friendly service and lower than Amazon prices for standard bearings with effective 12 minute shipping. Shop local!

This place is terrible! I went there and spoke with an employee named David. I asked him about a black cannondale mountain bicycle on display at the front of the store. When I asked about specs he couldn’t provide any. I then spoke with the owner Jason and asked him about repairs on my cannonde and advised he would call me back. He never called me back like he said he would. I called back and asked to speak with Jason again, David answered and put me on hold and no one ever answered. I called back again and still no help. I have tried to support this black owned business and yet no help and no answers. I love cannon dale bicycles and this place has horrindous customer service and no follow through. Why am I being treated to terrible.

The guys at this store were very informative and helpful. They listened to what I was looking for. They didnt try to sell me anything I didnt need.

Brought my bike in this afternoon thinking I had a major problem but they were able fix it and had me on my way in minutes! Best mechanic in town!

Awful customer service, i bought some shoes from a guy named David and he was plain rude. He seemed like he hated his job or hes just in the wrong profession, he didnt say hi when i came in and did not attend me until i came to the counter, he was rude the whole time and seemed like he was half asleep. The shop is very nice and clean, products are top of the line and decent prices, just need better employees that can actually attend well. After i bought the shoes he just left them on the counter and didnt say thank you or bag them. I was like is that it? Im good to go? And he said yup. Never buying here again. I can tell this is a independently owned store and they cant afford to lose customers, so please get more attentive employees.

This has been the best bike buying experience I have ever had. The owners Jameka and Jason are so nice and knowledgeable about bikes and racing it was impressive. Brian the mechanic who got my new bike ready with new wheels and ready for race reason is by far the best I’ve ever seen. I will only bring my bike back here and support these locals. Two huge thumbs up!

Good store! The Powerstages rep was there and gave me a free battery cover for my powermeter. Bought my wifes cycling shoes there. Very helpful. I know its tough to be an LBS but they are doing it right.

Jason has always gone above and beyond for me and many others. He is such a good dude, and his wife Jameka is such a fun person to be around. They exemplify what store owners personalities should be like. There’s a lot of options to choose from, and if they don’t have something in stock they have suppliers or another PlayTri store that can get it within a day or 2. My Reynolds wheels I ordered were in stock in 2 days. My KMC DLC chain, next day, and my Hoka running shoes they had in stock just wrong color, buy the Colleyville store had them so I went over there and picked them up. Also, I’ve brought both my tri and road bike in for some upgrades, and the mechanic at the time lost my rear light on the road bike. Jason stepped up, and said “any light for same price just let me know and we’ll cover it for you.” Definitely shop PlayTri. No, I’m not paid by or work for them. Just a happy customer. Keep it up y’all!

TERRIBLE customer service.. i walked In to simply ask about buying a wetsuit in Black Friday and the two guys there were complete A holes. I understand most bike shops and bike riders (group rides) are rude as it is, but this is a retail shop and need better customer service. I had every intent to buy on Friday until these two guys ruined me ever returning to this store... didn’t welcome me to shop, looked at me continued to do what they were until i walked Up to counter and younger guy says what’s up man.. as to imply I’m an inconvenience to him for being there... I’m a pretty patient person since i also Work in customer service but man was this bad... and disappointing

Weather you are a newbie, a weekend warrior (like me) or a long distance super fast young gun they can help you with anything.When I had mishap with my bike and had to be sent it back to the manufacturer they took care of everything and keep me posted on what was going on. Took it apart and then put it all back together just like new. Even thought they didnt sell me my bike. Very helpful staff of experts that can talk to you at your level.I suggest you drop by and visit them if you need a bolt or a whole new bike or just get some information.

The staff were super-friendly, and the product is top of the line. Seems like a great little bike shop.

Great Customer Service. Helpful and Knowledgeable.

Great bike shop ! Everyone at this shop is honest and straight forward they helped me out on my bikes and did not charge me for minor repairs on my sons bike would definitely recommend to check them out and will be buying my next bike here !

Some friends of mine had been bragging about their Hoka running shoes and mentioned Playtri and the fantastic service. I’ve shopped running shoes all over the place, never have I experienced great service, with a plethora of knowledge and experience about shoes and the foot general. I stopped in at noon on Sunday at the North Tarrant Pkwy location. Susan who helped me, knew more about shoes, the parts of shoes, difference between brands, shoe fit and the runner’s foot than anyone who’s not a Dr should. Susan told me what she liked about each shoe. She wasn’t trying to sell me a specific brand, just explaining to a novice the better points of each shoe and how it worked for how you ran or walked. It was obvious that she has spent a good deal of time in each, she could tell me the distinct different experience with each brand and what would work best for my gait, arch and preference. I ended up running out with a pair Brooks, the Hoka’s had too much of an arch for me. Phenomenal service, amazing experience. If you are in the market for running shoes and want an honest opinion in shoe selection, this is the place!! Thanks Susan

Wonderful and knowledgeable staff. On top of That, a well stocked store and reasonable prices! Definitely my new bikeshop!

Went in for service on my daughters bike and was very pleased. Staff was super friendly and helpful. They had my daughters bike back to me the next day working beautifully. We will definitely be back.

Don’t be fooled by the name they do not keep running shoes in stock.

This is a great local shop with group rides and runs weekly. They also have coaching! Definitely worth checking out!

Needed the back derailed of my kids bike to be fixed. My husband started fixing it on his own, but then I called and talked to Brian the mechanic and he told me he could do it and the cost was totally worth it. When I told my husband the price, he picked the bike up, put it in the car and took it to the shop. Then 45 minutes later my husband came home WITH the bike, Brian had fixed it while my husband was there! Usually I have to wait a couple days at other bike shops. Earned our repeat business!

The folks at Playtri Ft. Worth are very friendly and professional. If you are looking for a bike in the Ft. Worth area, this is the place to go! They will help you find a bike that fits your needs. Visit their page on Facebook for info on group workouts and triathlon clinics!

Greeted as soon as we entered the store by Todd. Needed a flat reparied on the daughter-in-laws bike. They had someone in the shop that did it while we waited so we were able to take a look around the store and visit with other employees that gave us information on events, trainers and other speciality shops in the area. Excellent customer service. I will be back.

Great service, great attention to detail and listening to my needs

I walked into PlayTri Ft Worth-Alliance wanting to become a triathlete. After helping me find a suit on the first visit, new bike pedals and shoes on the next, and ultimately a budget-friendly carbon fiber racing bike, I regularly podium in my age group. The owners treat every client with care and concern and really understand the balance between where you are, where you want to go, and (reality) your budget. Love the PlayTri Ft Worth-Aliiance team and wouldn’t be where I am without them.

Congrats!! New store looks fabulous. Great owners, very nice people. Went to the ribbon cutting ceremony. Nice selection of bikes!!

I do not recommend this store. I went in looking for a bicycle for someone else and found a potential used bike. The bike was a nice brand, but:it was used and probably about 4 years old and $80 overpriced,the bearings were cup and ball, not modern sealed bearings,and it was quick release only even though it was a hardtail mountain bike.So, I had some questions to put my mind at ease:Is there any room to move on the price? Answer: NoIs there a return period? Answer: No, its not a brand we carryCan I put sealed bearings in the hubs? Answer: Well have to call the manufacturer and our parts supplier to find out. Check back with us tomorrow.I checked back the next day. They said, Kogel, the only brand of bearings they carry, didnt know if they had any that would fit, the Felt website doesnt say what size they are, and the only way they can find out is to disassemble the hub.They never called Felt, if they had, Felt would have told them the information I needed to know.They also said, pay $35 to to have us rebuild the hub and we can tell you. They did not want to take the 10 minutes they would have needed to open one side of the hub and take measurements. They also reiterated, its not a brand we carry.Morale of the story, you might as well save money and buy from Craigslist, a factory direct bike sale website, or another bicycle shop off in the local area that actually tries to answer your questions regardless of if its a manufacturer they carry. BTW Playtri, you do carry it because you are selling it.They lost a customer, the other bike shop in the area also charges less for service and is better informed, they will continue to have my business.If a bicycle shop expects to stay in business in the modern tech age, they need to be able to provide something that a 20 second Google Search doesnt.EDIT - The response below from the owner appears untruthful. Bicycle Blue Book is what I used to see that the bike I was interested in had a MAX value approximately $80 below what they were charging. Another bike shop in the area charges $30 for FULL hub rebuilds, not just going in and measuring one bearing, which this shop wanted $35 for. BUYER BEWARE.

Super friendly staff, especially Todd, that made for a great buying experience! I’ll definitely be back.

Great place. Finally a real swim-bike-run Tri shop in our area. Owners are super friendly.

Just overall not impressed with Communication & Customer Service. Luke (son- as shown in a previous review) did crash his bike and destroyed the derailleur. We replaced the derailleur, but the mounting bracket was bent and I didnt know how to adjust the cable for the gears. So we took it up to Playtri and we werent as lucky as Vaughn Fressia Eames.We took it up on Sunday and found out the technician was out on vacation. (It would have been nice to have known that earlier when I called) I did get a call back on Tuesday (closed Monday) from a tech with not the best customer service skills. We needed a new derailleur. I informed him that we just installed a new derailleur and was confused about most of what he said. I clarified the total cost of repair and I was told $8-$10 for parts and $15 for install. I asked if the $15 inspection was on top of that cost or if it was applied to the repair. I was told it was separate and I confirmed that my total cost would be $45 and he confirmed, yes.I called back on Friday and spoke to someone new and the guy on the phone was talking to me at a female worker at the same time. This did *not* help the communication issues. He later just handed to phone to her and we spoke. The conversation went better, but ended up back to confused. I explained the crash..derailleur got replaced..mount still bent.. and she seemed to get it until her last comment. I was told that it was apparent that my son crashed his bike and his derailleur is bent and needs to be replaced. She told me that the tech was on vacation and he would call me back. (yes. vacation again). I asked about pricing and I was told that the inspection *would* be applied to the repair (which is different than what the first tech told me, but he did not sound confident in his answer so that’s why I asked a 2nd person) Luke heard the entire conversation (speaker in the car) and he said “wow. That went well.” I told him that the first call went just as well as that one.I got a call 10-15 minutes later (Brian, I think). MUCH better phones skills than the previous 3 people I spoke to. He at least understood AND acknowledged that the derailleur was new, but told me it was also bent. Confused, but I accept his answer because he at least acknowledged that it was a new derailleur. 15-20 minutes later he said he bent the mounting post and derailleur back to functional. I can accept that.My son, Luke, and I picked it up the following day. A female at checkout said,Her: ok. so we put a new derailleur on for you?.Me: No...do you didnt .Her: It says here that we special ordered one for youMe: No. I was told that he just bent the derailleur & mount back into place.Her: “Oh. Let me delete this part then.”My total was only $16+/- which I appreciate.My son wanted to get on the bike and check the gears and they worked, but he said “I have no brakes”. We checked it out before loading it in the car and one of the rear brake pads was loose and not making contact with the rim. The tire looked a bit flat as well, but I told him we’d take care of it at home because I just wanted to be done with them and he completely agreed. He had special tire caps on his bike and one was missing. I asked him if he had two special caps on or just one. He said he had two and I told him that now he just has one. “Now that makes me mad”, he said. I’m not sure what all is included in a 21 point inspection, but they missed a flat tire & rear brake not working. The stem was fairly loose as well, but that was also an easy fix.My son is 13 and I was using this as a lesson learned. You broke it, you call and find a shop, you make the calls and figure it out yourself. I’m so glad I had stepped in so he didn’t have to go through that. It’s just a cheap Wal-Mart Mongoose that was given to him in exchange for labor, but that’s not the point. Communication & Customer service was less than awesome.Update:* I would disagree with the All of this was communicated.* My total was only $16+/- which I appreciate

The staff at this shop are top notch. I went in as a person with beginning interest in Tri. So the only knowledge I have is what I’ve seen and read, nothing specific. I went in with my family and was greeted by an enthusiast gentleman named Tod. After explaining my reason for coming in, he filled me in with tons of knowledge about the sport, differences in bikes and equipment and shared the process of how they do fittings and help narrow the process of selecting the right bike for me. Along the way, he asked how much free time I had because he had so much information to share. When I was done with my educational experience, I started looking for my wife and child that had disappeared while I was soaking up information like a sponge. I walked outside to find the owners wife Jameka guiding my son along on a bike in a less than busy and safe area of the parking lot. My son hadn’t grasp the whole riding a bike idea leading up to this experience. The bike she fit him on was quite a bit more expensive than I wanted to pay before he learned to ride. (Do not be confused, the shop did not have the bike overpriced) After seeing the quality of the bike and how my son’s interest level changed based on the customer service Jameka showed, I decided to get the bike for him. Think about it, when is the last time someone at a store took time to give you over the top service by doing something they didn’t have to do? The idea of that level of customer service has been lost in today’s age. So much so that it really stood out in Playtri Alliance. Not to mention, Jameka had this radiant smile on her face the whole time she was helping my son. She assured us that after about 3 good days of trying he would know how to ride. So over Memorial Day we put her theory to the test. She was right...he now knows how to ride!!! 😁 The employees, from the owners on down, love what they are doing and have a true passion for bikes. This is not a high pressure sales shop. They give you the information you crave, no more, no less and let you decide. If you are an impulse buyer, they will sell it to you. But that’s NOT the way they have designed their business at this shop!! I can’t recommend this place enough to people interested in cycling, biking or Tri.

Costumer service was just not understandingThey would not let us reason with them and they charged us for a 20 point inspection but didn’t even fix the brakes or air up the tireI had a gun shell casing in both of my tires for the air cap cover and when they returned it I only had one. They didn’t align the bars with the wheel and they left my left brake handle waaaay lower than my right one1.stealing2.not understanding3.barely even fixing4.not leaving costumer happy5.way overpriced

Really nice people. I hope they are truly successful in their store.

Stopped by to check out the grand opening and picked up a few items.

Nice people quick service

They had intertubes my side on the shelves.

Great Service and very knowledgeable

Was a pleasure to deal with David.

OMG the best Family. They have helped me with all my needs in triathlon

Excellent service