Stopped in on Aug 27th looking to buy a new car. The salesman informed us that they wouldnt honor my tier 1 supplier discount so we took our 40k down the street and bought a 2021 Suburu. Ill give you 1 star for making our decision easy.

We were traveling back home to Illinois when our car died alongside of the road we were just outside of Fort Wayne so we had our vehicle towed to Bob Thomas Ford. This was on a Sunday. Obviously this isnt our dealership but they diagnosed it on Monday and fixed it on Tuesday! Their staff was very friendly and helpful. This was some of the absolute best customer service I have seen in a very long time! Again not our dealership but we were treated like one of their customers! So I you live closer than 300 miles away I highly recommend this dealership!

We got rear ended pretty bad which led to a multi car pile up and our van was in rough shape. Even worse were 600 miles from home. But Bob Thomas, Tim at the body shop specifically, did everything in their power to make an incredibly stressful situation tenable. They received the van on a Thursday and got it to a point where we could legally (and safely) drive back home the very next day. I cannot recommend this business enough. Such good people, great service, and honestly the type of experience that reminds a person that there really is good in the world.

Thank you Bob Thomas Ford for taking such exceptional care of my mother Ms. Girardot 👏 It is always a very comfortable and friendly experience when we are at your location 😊👍 👍 👍 👍 👍Looking forward to the next visit.

Sam was excellent, got the deal done and had it ready when I arrived. He was very friendly and knowledgeable.

I’ve had nothing but more and more problems every time they do any service on my car

I worked with Zach, Ryan, and Nikki to order a new Superduty. They were both great. Not pushy at all and no BS. They were super helpful and kept me up to date. I cant say enough good things about them.

I went through the quick lube lane for an oil change and to check the fluids and plugs. I had a coupon for $35. I also got an estimate to fix a few spots of rust starting on the fender well and bottom of back hatch. Im going to shop around for other estimates because they are pretty high. The staff was friendly, polite and helpful. They did a good job on the service. I will definitely go back again.

Dishonest!My wife and daughter looked at a 2018 Ford Explorer Sport on a Friday. When they opened the driver side back door, the door handle fell off. The salesman said the car still needs to go through the service department for its inspection still as they had just got it in and they will fix anything thats wrong. Saturday, My wife and I test drove the vehicle. I noticed it pulled to the right and the steering wheel was a little off. I said to the salesman that it needs a front end alignment. I also showed him the door handle issue again. Again, he said everything will be taken care of before we take delivery. During the week, we were negotiating the price, I asked for the front end alignment and new tires as the right front tire is waring out faster than the other tires. He said they will not replace the tires but service department can do the alignment. We picked the vehicle up on the following Friday. Within a mile, I could tell the front end alignment was not done. I would have went back but they closed as we left. On Saturday, my wife had to clean the inside window as they were still dirty. When doing this the door handle fell off. So no service work or clean up was done to the vehicle. I called the salesman and he said we will have to make an appointment with service. Later that week, we stopped in. Salesman gave us the business card of the Service director. I call but does not call me back. I called again and this time our salesman called me back. He said we need to pay for the front end alignment and check to see if the door handle was covered under the warranty. Now hes saying they never agreed to repair the vehicle before delivery. The vehicle cost $41,000. We paid $30,000. in cash.I dont understand why a dealership would lie to make a sale and then try to profit again after the sale for something that was told they would fix before the sale.Dishonesty.

I had a poor experience dealing with both the sales manager (Ken) as well as one of their sales associates (Jason). I took time off of work to go see a vehicle that they claimed to have held for me. They went as far as claiming they put a sold sign on the vehicle and moved it to another lot. After using vacation time and spending time organizing insurance as well as financing, they sold it without letting me know.Later in the day, they finally let me know that they sold it out from under me.Poor experience.

**UPDATE 7/19/2021**Finally got the problem taken care of. The computer needed replaced and due to the chip shortage it took until now to get it done. The service department was great and did everything beyond their control to get my truck running back to normal.As for the problem, the pictures below show the damage. Evidently, the wires had been chewed through and caused the computer to short out. Fortunately my insurance covered the damage but Im very unpleased that the salesman did not follow up with my attempts to contact him. I had this truck for only two weeks before the problem began and Ive never had this issue before. I drove it daily to work and find it hard to believe that this much damage could have happened in a short amount of time but have no way to prove it. Lesson learned, always pop the hood on any vehicle purchase.Excellent job by Tom and the service department on the communication and work. Tom was the one to recommend me contacting my insurance company. Extremely happy with the way its running now. i wont hesitate to use service again. I cant say the same for sales.I bought a 2013 Ford F-150 two weeks ago and the buying process was smooth and thought we worked out a fair deal. Truck was clean and seemed well cared for. Having said that the wrench light came on this morning and seemed to be running sluggish. Going to have a code scan after to work to see what it shows. I hope its not serious but feel like this shouldnt be happening so soon after I bought it. Ill provide an update as soon I find out something.

A big shout out for having a A+ five star service. While traveling through the Fort Wayne area my vehicle broke down in the middle of the night I was able to get it towed to Bob Thomas Service center first thing in the morning Joe Martz was very kind and generous and did an excellent job working me in immediately and getting my vehicle fixed ASAP. Excellent job!

Weve been a customer of Bob Thomas Ford for years. The sales and service teams are excellent. They have always treated us fairly and honestly. We plan to continue giving them out business and highly recommend you do the same.

Buddy Johnston did a great job find my wife a Escape. Great communication and worked to get us the price we needed on trade and new car. Bob Thomas has great people working at the North store!

I have been looking for sometime for the truck I wanted. Seemed all I could find was lower miles but rusted or basic packages or very high miles and a price that matched. I found one online spoke with Joe B about it. Very informative and to the point. Worked with Joe at the dealership. Very friendly and easy to deal with. Felt there was nothing being hidden from me. Truck is just as described with a fair price. No complaints at all. Would work with Joe or Bob Thomas again. Very positive experience.*UPDATE*Just a couple days after purchase check engine light came on. Contacted dealer and wasnt thrilled with answers but kind of took it as bad luck and moved on. Took care of all issues through local mechanic and was back on the road. Fast forward to summer and noticed a noise from lower engine. Took to my mechanic and found out I would need to rebuild or replace engine. Obviously not happy about this since I had not made it to my first 5k mile oil change and already had 2x of significant issues. Contacted dealer again and spoke with original salesman Joe and soon after GM Mike. After a few talks and options discussed I have to say that I feel Bob Thomas Ford truly treated me right in the end. We were able to work out a deal and I am back on the road in a truck I really enjoy. In the world we are living in it is nice to know that there are still businesses that are willing to listen and work with their customers. I cannot stress enough that I feel we were able to come to an agreement that was fair for both parties. I would recommend Bob Thomas to anyone looking.

I had an excellent experience with Bob Thomas Used Vehicles. Everyone was courteous and helpful. Buddy, the sales rep who helped me went above and beyond helping me find a vehicle that worked best for me and through steps to purchase it. I highly recommend this dealer.

Joe did a great job with me and my wife . Asked what we thought of the rav 4 and said we liked it but it didnt have leather seats . Joe told me could add them if we wanted them . We love our car . Told my son and he is buying a new truck from them. Team was very good to work with. Ted

This is now my third Ford through Bob Thomas and I cant say enough about them. They are great people to work with and you truly feel that they are at your best interest when they come to getting you the best possible deal. Nikki was very informative with all of the questions we asked and Jim was great as well even before (and after) I purchased my new Explorer. Once I finalized the purchase, Jim sat in the car with me and ran through all of the interior specifics so I wasnt lost after I left. Ryan, GM of the store, convinced me to look into their options they had available when I called in and Im glad he did. Josh, who is their finance guy was very transparent and broke down all the numbers so that we understood completely. Thank you all for the continued service and I would definitely recommend anyone to purchase their new Ford/Lincoln from Bob Thomas!

Had just what I wanted and great sales staff

I saw a truck they had on the lot. I was going to drive from Louisville for a test drive. the salesman said it was being detailed and would be ready the following week. I inquired about it Tuesday the following week and was told it sold as is not detailed. I told the salesman when I first inquired if I test drove it and liked it I would purchase the truck and they could detail it and I’d pick it up when it’s was ready. Nope was lied to. They said it was sold as is with no detailing and they didn’t want me drive from Louisville for a messy truck....really you going to use that lame excuse!

Not good for the community... They wanted to charge me over 120.00 just to pull my codes to tell me what was wrong with my truck. Eds bib it for free and took my business with them

Always get our vehicle in and serviced in a timely matter. Pleasant people to work with.

Purchased a 2012 Dodge Journey on 12/11/20 and I am very happy with it so far !! The price was reasonable and the miles was also low. The salesman that helped me went out of his way to make me happy and I felt very welcome and comfortable when I first got there. The salesman was also very polite to my son. I didnt feel pressured to buy anything and he wasnt trying to throw sales pitches at me nor did he try to get me to buy anything else because I already knew what I wanted before I arrived there. This dealership has an awesome team of people and very polite, especially the salesman that helped me. Thank you very much and hope to deal with this dealership again !!

I needed to visit the parts department for a few items and they were extremely helpful and very friendly. I would definitely do business again at Bob Thomas Ford.

Great customer and techical service. Prompt, easy to work with and friendly. I am very impressed and will return for future needs.

The sales people there are great and the only reason I am giving a review and ONE star.The service department is horrible. They leave you vehicle sitting for DAYS without looking at it until you complain. Their excuse? Oh were busy. Give me a break. Too busy to even acknowledge my vehicle is there? That takes a phone call/text with an update.I wont be going back to this dealership.

Besides the good cars, the care with the customer is wonderful. I bought a mustang with Jim Klein and that was a great buying experience and I will definitely go back.

Attitudinal probs. about mavericks not in stock.

Just picked up beautiful 2021 F150. Great people to work with. Highly recommend them for a Ford.

This is my fourth car that I have gotten from Bob Thomas Ford. I purchased two and have leased two. Each time, Zach Hobbs, my sales rep was fantastic! The process was easy and the selections were great! i highly recommend Bob Thomas Ford and Zach Hobbs!

If you show up well-informed, you can hold your own and walk away with a good deal. They are adamant about their market-based price points, but at the end of the day, they want to turn inventory and may be willing to work with you. In my experience, the team was very reasonable in coming to a deal that made sense for both sides. They carry high-quality inventory and are generally very competitive in terms of offering bang for the buck. The buying process is very easy, without an exhausting amount of pressure to add on warranty options, service plans, etc. Of course they try to add those items into the deal, but theyll take a hint if youre not interested. Overall, in my experience the team was fair and professional, and I left with the right vehicle at the right price. I would recommend this location for anyone in the market for a Ford vehicle.

Found exactly what we wanted sales staff very knowledgeable and great to deal with very professional staff from start to finish of.the purchase

Sales associate Josh Stein was very knowledgeable, trustworthy and found us the perfect vehicle!! Highly recommend seeing Josh. Our experience was Great!!

I love my new Navigator and Zack did a great job setting up my phone and exsplaining the fabulous gadgets.

Friendly staff, excellent service.

Worst buyer experience weve ever had. Salesman lied to us from the moment we stepped on the lot. Told us the Carfax was clean, it was not. We did our own research while getting the check from our bank & saw there had been damage to the car. We were told car would undergo a 5 to 6 hour detail before we picked it up. We mentioned there was something in the center compartment, it was still there when we picked up the car, obviously center had never been opened during cleaning. If you trade in a car with electronics, be sure to delete your information! Our car has the names, phone numbers, & addresses of the previous owner & his wife & children in the navigation system. Also work address, everything that had ever been stored there. We were never shown how to use ANYTHING on this car. Not the navigation, the systems, electronics, nothing. If you find a car youre interested in there, do your own research, come prepared, and make sure they do the things they say theyre going to do.

I HATE buying cars. We all know why we hate it. By the time I stumbled onto Bob Thomas lot I was, shall we say, salty? I needed a truck and was thoroughly frustrated at how I was treated at a few different dealers in town.At Bob Thomas I was met by a young man who admitted he was no expert as he was pretty new and he knew even less about Ram trucks. Honesty is refreshing! However, he listened intently when I told him how NOT to make me mad! We bounced back and forth a little on the price and I even walked away once to consult with my spouse but the salesperson and his manager were easy to talk to, above board, and eager to earn my business. Heck, I even bought all the warranties and Ziebart protection package.They negotiated in good faith, communicated respectfully, didnt play the stupid games, and they got rewarded with a nice sale when there werent many sales going on. Keep up the great work Bob Thomas Ford Lincoln!

After a very poor experience with the Bob Thomas Ford West location, I came to the North location to have my vehicle serviced. The service manager was very polite and attentive and answered all my questions with ease. For how busy the shop was, I got in and out in a very timely manner. I would absolutely recommend this location for vehicle service!

Jason was wonderful listening to what my wife’s needs were and to what we wanted to pay. The attention to detail and the selection made this deal pay off wonderfully.

Staff are very friendly, quick to respond to questions

They are very easy to work with and they do an excellent job. I took one of our courier vans in for body work and it could not have been any better Im taking another one in later this week they do an excellent job

Purchased a 02 Jeep Wrangler from this dealer. The sales man was name was Sam A. Took the Jeep for a test drive and everything worked fine. Paid cash for the vehicle. We knew it needed a new throw out bearing & they did provide us with the part. We went to pick the vehicle up couple days later, turn signals, AC and radio stopped working. Next day they said they had it fixed. Drove it 50 miles and turn signals, AC, radio kicked back out and the frame busted completely off on the rear passenger side by the rear tire. Called them back and it was told it was sold as is. DO NOT PURCHASE from this dealership.

Wow what a rip off, these guy negotiated a deal with my friend and took the hitch off without telling him after he put 3000 down on it. They took advantage of him not being confrontational...

Kevin and Josh were super nice.I told him we were short on time, he did such a great job keeping us on track with time limit.I did buy a car from Kevin I just love it, ( even though I had to give up my manual transmission) 😔 #bringbackmanualtransmissionspleaseI highly recommend Bob Thomas Ford and the Flex.

I have purchased 2 vehicles with Bob Thomas North. Easy to work with. No pressure or sales pitch. My salesman both times was Zach Hobbs. He did an awesome job helping me find a vehicle. They always get me a great interest rate also!

Wife and I were shopping for two new trucks. Went to Bob Thomas and found two 2021 F150’s we liked. Negotiated and settled on price on the first one (drop in bed liner already installed) and then I decided to add (I paid for) spray in bed liner. Went back a few days later to finalize the second vehicle. Bob Thomas said the turbos were bad in our 2014 F150 Ecoboost because you could hear them spool. Said the repair would cost $1200 so they decreased the trade in value $2000? After settling on price(not great deal) I say I want the drop in liner put into the other truck since the fist truck is getting a spray in. The salesman’s and sales manager tell me it will be $450 to do this. They said I did not pay for the drop in bed liner. I explained I negotiated price for the first truck as it sat and settled on price before mentioning the spray in. I was appalled to hear them say I didn’t pay for the drop in. Also, the drop on costs $250 new from Ford dealership. I walked out on the deal for the 2nd truck. Also, during the purchase of the first truck, Jim from Bib Thomas said he would have my truck detailed, washed, and recall fixed when I brought the truck back Monday for spray bed liner install. Absolutely NONE of that was done when I picked the truck up today(Wednesday).Anyway...long story long. We went to Kelley GMC..they gave us asking price and were very pleasant to deal with. No concern about turbo. Apparently Bob Thomas needs to educate their team on how a turbo functions and how that results in the sounds they make.I would love to take my 2021 Ford back to Bob Thomas and buy a vehicle from anyone else.

The gang here is awesome! I’ve been with Bob Thomas Ford for 3 cars in a row now and I always come back! Jim Klein is seriously the best!! He got me into the perfect car with everything I asked for. Highly recommend them!

Terrific! They got me in and out!

Proud to be a first time Ford owner. We received excellent customer service from Jim Klein with the purchase of our Escape SE Sport Hybrid. The Hybrid is a great fit for our family. Jim took the time to explain all the features and how to use all the new to us technology. Jim was a no pressure associate who made the buying process simple.Weve had it for a full week and we are very happy with our purchase.

Rich Brown and Derick were very helpful and easy to work with. Referred my friend who also purchased an Escape like mine.

I would give 0 stars if I could. I didnt get past Matt, the online sales person. I applied for financing and was approved through a bank I privately looked into. After Bob Thomas pulled credit multiple times and never replied to my emails or texts in a timely manner, I finally contacted the dealership a full day later to see whats going on. I simply got a sentence that I was not approved. I asked why and I was told I would receive a letter. Ironic because I was already approved for a loan. I was interested in a 2020 F250. I will be buying the same kind of truck at another dealership today thanks to Matt not being honest or making any effort. My advice is go elsewhere and dont waste your time with these guys.

Want a good dealership and a new vehicle great place to do business

I stopped in to get the oil changed on my truck. I was in and out with in an hour. Thanks for the great service!!

We are repeat buyers at Bob Thomas Ford. We cant say enough good things about this dealership. We have bought 4 cars from them over the last 5 years. They are always very willing to help us and make a great deal with us. They have definitely earned a lifetime customer. We will be back again and again to purchase cars from them. The most recent one was a 2020 Lincoln Nautilus that we purchased from Zach Hobbs. He is a great salesman. Very courteous and informative!! Thank you Bob Thomas Ford!

Good place to buy a car

Had RV serviced. All went as planned.

Kim in Service, was professional, knowledgeable, highly suggest see her for all your service needs!!

Buddy Is the guy to deal with, he is awesome. Tom Yergens is as well! Very trustworthy!Steer clear of AJ, not knowledgeable and very rude.

I was very pleased with my sales guy Buddy. He was very patient and worked with me and got me the best deals to meet my budget I set. And for the business manager Josh, he was the greatest. He explained everything in full details to the extent to where my 8 year old would understand. I am extremely satisfied with the entire dealership. I really felt comfortable and confident about my overall service. I would highly recommend Bob Thomas Ford Lincoln Fort Wayne.

Tracy was awesome helping me figure out my Sync system!

We just purchased a used car for my son, our salesman was Josh, he did a great job, was very personable and very responsive to questions, calls/texts. Would not hesitate to buy another car from them again. Great experience!

I was there a while ago for service on my 18 ford fusion hybrid. The maintenance technician asked me to drive up a vehicle incline to try to hear a sound that was happening going up or down hills. He was in the vehicle with me when a salesman came out cursing at me and screaming. I couldnt believe what I was hearing and neither could the maintenance tech. I will never step foot in this dealership for anything again. I should have left this review months ago. I no longer remember the salesmans name but even the manager acted like it was no big deal when I spoke to him. I just bought a brand new F150 from a dealer farther away because of this. I have never been so disappointed in a business in my life. I will also report this to the BBB.

Hello friends. I would like to share my Bob Thomas experience. When I look for a car I want the best for the best price which goes without saying for anyone searching for a car. The staff at Bob Thomas gave me the best car buying experience in my life. The staff made satisfying what I wanted and needed clearly more evident than making the sale. The legacy of Ford is well preserved with the staff at Bob Thomas Ford.

Friendly parts guys and the price are surprisingly low. The service shop is a mess. Why would someone want to take a 50 thousand dollar vehicle into a shop that looks like a disaster area? Ive seen some messy shops before, but this place is really bad.

Great Dealership. They go out of their way to make sure you are a happy satisfied customer. I have bought 5 cars there and will continue to buy my vehicles there. They have earned my respect and have a lifelong customer with me!!

Fantastic overall experience. They had without question the best deal on the vehicle I was looking for, and we looked all over IL, WI & IN. The individual over the phone was super nice and we came to a deal on the first phone call, including my trade in which they stuck to. They knew every in and out this vehicle had to offer, and at one point on the test drive the salesman told me its not about making money, its about helping people find the right car. Thats very easy to say, but very difficult to execute. They held up every portion of this promise from sales to financing.No hidden fees, no tricky sales tactics, just 100% pure customer service. If youre looking to buy a car, PLEASE go to this dealership. I drove 3 hours from Chicago and would do it again in a heart beat.Cheers, Bob Thomas Ford. Ill be sending people to you until the day you close your doors.

I do not like buying cars. I would rather have a root canal. That being said, Buddy Johnson made the experience east as he worked with me to find a car at a price I could afford. A good experience all around. this is my fifth car leased at Bob Thomas North Would go there again.

The team here went above and beyond to help us get a new ride when we needed it. Joe helped us find an SUV that met our needs and budget. James knowledge and experience helped get a deal done with the banks.

We just leased a 2020 Ford Explorer and love it! We initially went to lease an Edge, but was fortunate enough to have a salesman (Jim Klein), who checked into a few things and was able to upgrade us to an Explorer for a little less than the Edge. Were so glad to have someone who actually took the time to explore different possibilities for us without being pressured into making a decision that wasnt right for us. Thank you Jim!

I purchased a used F150 back on 11/30. The negotiating process went fairly good and we were able to arrive at a fair deal. Part of that deal included new tires because the old ones were almost completely worn, fixing a turn signal light that was busted, and a Ziebart underbody treatment - all at no additional cost (built into the deal). Upon completing the deal on 11/30 (Monday), I was told by Jason that it could be as early as tomorrow or Wednesday, or could be Thursday or Friday. I asked for an update Tuesday afternoon since I would need to know the night before so she could bring me to work and drop me off (they were informed of this). I was told they are working on it now and we will have a better update tomorrow because its going to Ziebart tomorrow and getting tires tomorrow (Wednesday). They said it may be done Wednesday, but it depends on the what he finds out about the mirror in the morning. Did not hear back Wednesday morning, so followed up at 2:00 PM Wednesday and received no text back all day. I sent a follow up Thursday at 12:42PM after I drove by the lot and saw the truck still parked in the back row with absolutely nothing completed like was said. I notified Jason of this and that I had to have it before the weekend so I could pickup a camper - he said new plan is to have it to me before the weekend and when tires and mirror are done, Ziebart only takes a few hours so shouldnt be a problem - truck would be done Friday afternoon. My wife dropped me off at work Friday, only to find out Friday at 2:15 after reaching out that the only way to get me the truck before weekend was for me to bring it back Monday after work to get the Ziebart completed (tires and mirror were done)- they would get me a loaner - and have it done Tuesday after work. Not ideal for me due to gas $ for long trip, but I was okay with it considering I didnt have much of a choice. I text Monday morning after bringing my truck to confirm plan, and I am told that it is in fact not going to work, and that I need to drive my truck back home and bring it back Tuesday to get it done then - so completely wasted my trip. I then ask if I can bring it by and get a loaner as originally communicated and told them I felt like it was beginning to drag out. To which Jason responds Wait a minute bro weve bent over backwards for you getting everything done that we promised to you & now bc things arent moving at your pace this dragging. I the contacted management and explained that 1. The customer is not your bro, 2. Holding up your end of the deal is not bending over backwards considering you agreed to it in negotiations, 3. After spending 32.5k on a truck, a week should be more than enough time to get me my truck I am paying interest on. I work in customer service and I would never think about talking to them that way. Management did not condemn his actions and said that since it was texting the tone got construed incorrectly by me. I have texts attached for your reference. Management did get me in a loaner that night after all of this, and underbody was completed next day as was originally re-promised. Extremely unprofessional service and I have a feeling I would still be waiting on my truck had I not pushed so hard. Will not purchase from here again.

We appreciated Jim Klein and the rest of the Bob Thomas team as we leased a new Lincoln Nautilus. They were easy to work with, transparent in trade-in and financing figures and made the whole process quick and painless. We love our new car!

I drove all the way from fishers Indiana to Bob Thomas Ford north To purchase a jeep Wrangler Sahara Unlimited. Upon arriving Buddy, who was my sales person felt and literally became a friend of mine we had great conversations about music and life and are still chatting to this day. The management and service was top-notch. I would drive there even if I lived in Arkansas :-)

Excellent service. Thank you.

I recently had recall work performed by Bob Thomas and Michele, the service manager, went above and beyond to provide excellent customer service and make sure we were well taken care of. Thank you!

First time at this dealership today, needed repairs and scheduled maintenance on Fusion Hybrid. Tom in service exceeded my expectations. Knowledgeable, professional. We had a collaborative conversation about my needs, not just someone telling me (a female) what I need. He gave me a rationale for everything he reccomended. No upsell on services. All this in a time of personal crisis (which he knows nothing about, (I didnt even mention it). I feel that I and my car are in best hands. Thank you so much Tom.

Excellent service!! Reasonable prices for service and great staff!

Worst service ever. I went there for a transmission check, they gave me an appointment a week later. Which was fine with me.However, After I dropped my car in the morning they called me at the end of the day saying we were not able to look at it, can u leave it for another day . Which I did and they told me the same thing the following day . I had to pay money for rides and they did not even take a look at my car.Why would you give me an appointment if you have a busy schedule. They only word they know is I apologize.

Always good thorough maintenance service.

Matt, Rich, and the pretty red haired lady that sits at the front desk (for the life of me I can’t remember her name, I’m sorry 😑), did a fantastic job helping me with leasing my new 2020 explorer! The process was easy and smooth! I will definitely be returning for future financing/buying/leasing!

VERY DISSATISFIED AND ANGRY with the service I received and if I could I would rank them 0/5 stars. I am truly unhappy with Ford overall as a corporation, but this service center didnt do them any favors. I own a 13 Ford Focus Hatchback and I took it in to get it serviced as the transmission was acting up. They did a system diagnostics, and much as I had expected it needed to have the transmission control module replaced. Now, this is where the disappointment begins. There is currently an ongoing class action lawsuit against Ford on a few specific model years of their cars and the Focus is one. They mass produced the car knowing there would be engine/transmission problems and instead of putting out a recall on the part that is at fault they simply extended the warranty by 50,000 miles . . . which is not right at all! Well, mine has that problem that is consistent with everyone else. I took it in thinking they would simply fix it free of charge since this is their fault, but instead I was charged $109.95 for a system diagnostics and then an additional $583.08 for the parts and labor!!!!! I complained about the fact that it should be a recall and it didnt matter. I now have another issue going on with my car and its transmission (it was there before but I thought the TCM would fix it), I am thinking the CV joint, and they are going to charge me again they said to run a diagnostics so another $100+. I will not be having it done there and I will certainly NOT EVER be getting a Ford again. It would be fine if they could own up to their mistakes and make it right, hence doing a recall on those cars affected, but instead theyre going about it all wrong. I understand it is a huge out of pocket cost for them if they were to fix all for free, but that is how you stay loyal to customers and keep them coming back!

Service department did all of my recalls, and misc warranty work super quickly. I had my truck back up and running in 2 days and it is driving great, with all concerns addressed. Michelle and her staff did a wonderful job!I cant say enough good things about my service experience this week. Keep up the great work!

We received excellent customer service from Jim Klein and all the fellas that assisted us in the purchase of our new F250. The truck speaks for itself, everyone was helpful making sure to explain the features and options thoroughly to a couple of nontechies. The Ford pass app is awesome what a great tool! Thanks again to Jim and all the guys at Bob Thomas Ford North. We will be back for sure!!

We found Bob Thomas Ford while searching for a specific Ford Transit Connect model for my business that they had in stock. We are from Piqua, OH, about 90 minutes southeast of Fort Wayne. I first was in contact with Matt Wilson, the internet sales manager. His responses were courteous and instantaneous, we set up an appointment to meet him today between 1&2 this afternoon. We arrived early which was not a problem at all, he directed us immediately to a member of their sales team, Rich Brown, who was very just downright a nice guy and very helpful. After that we were taken care of by the finance manager, Josh, who was easily the most efficient finance manager I have ever dealt with. This was easily the best transaction buying a vehicle that I’ve ever had, no high pressure sales pitches or any feeling that the wool was being pulled over your eyes. Very straight forward, honest business. Highly recommend to anyone in the market for a Ford product. 👍

We stumbled across Bob Thomas, but quickly realized we had been missing out with prior auto purchases. Their team excelled from start to finish. Jim Klein took great care of us and we got a great deal on our 2019 F-150. We will always start at Bob Thomas for our future automotive needs. Thanks for the great experience!

Zack Hobs was a great sales person. I drove the two Ford Edges twice just to make sure which one I wanted. He made my wife feel good about buying another car. She hates car shopping.The total experience was excellent. The finance part went extremely well as being easy. Jeff was great at they as well. All in all a great experience.

I was very pleased with all aspects of buying a new car. Zach, my sales person, was very helpful and knowledgeable. He did more then I expected without being ask. I recommended him to a friend who may be in the market for another car. Thanks for a pleasant car buying experience.

I bought my 2nd vehicle here, they gave me a great deal, very friendly and courteous, I will buy my next vehicle there too!!! Derrick and Jason Butz are great to work with!

Will never do business with these guys again. Absolute criminals. Will be reporting to the BBB. Stay away from Bob Thomas Ford!!!

Larry Hoch, Ryan, and Josh were amazing to work with! All were very professional and was quick to get the deal done to my terms. At no time did I feel like I was being pressured into something I wasnt comfortable with. Id highly recommend anyone to Bob Thomas North!!

I just traded my 2018 Escape for a brand new 2021 Escape. Ryan, Nikki, and Josh were extremely friendly and helpful. They made the entire process easy and painless, even to the point of sitting in the car with us while explaining all of the bells and whistles. I received a great price for my trade-in. This is the fourth car we have purchased from Bob Thomas, and it is definitely our go-to dealer when we are in the market for a car. I loved my old Ford Escape, but I love my new Escape even more!

Our salesman worked his butt off to find the right truck for us. The finance team came through with an amazing rate. Can’t say enough good things about these guys and gals!!!

I put three thousand dollars down on a truck with a hitch and when I went back to get it they took the hitch to me that stealing and very low I wouldnt Recommend anyone to ever go there

As has been the case for many years now, Zach and the rest of the team at Bob Thomas were beyond helpful in assisting my wife and I in getting into a new vehicle. Weve never had an issue, felt like we were being pressured or been made to feel like were having to negotiate extensively with them. Love doing business with them and cant recommend them enough.

Well we are now the proud owners of our first F150 and we couldnt be happier. We also own Ford Escape ( number 4) so we are a Ford household. We so appreciate how professional the sales people are and not pushy but helpful and friendly. We were able to work with a new salesman as our previous salesman has retired. We worked with Dave Forbes and he did a great job for us and it was like we were working with Tim again. Dave did an outstanding job and we will use him again when it is time to make that next purchase. We look forward to working with your amazing service group as well on this truck just like our Escape.Thank you again to all we had a part in getting us into our first pickup truck.Blessings,Bob & Tammy

I prefer taking my 2017 Ford Fusion here for service. I wish I would have bought it here. Maybe my next one! I appreciate the speed of the service department. They are honest, and they do what they are supposed too. I have never had a issue with the quality of their work.I would like to add that I would give 5 stars except for today I am taking my car back to the body shop, because the paint is peeling on my bumper. A week after purchasing this car my neighbor hit it, and I took it to this dealership simply, because I like how they service my vehicles, and I would assume it would be done right. I followed the rules they set, which included not washing for a set amount of time and no wax for 3 months. I won’t say no more about this until after the correct repairs have been made. I’m dropping it off this morning. I would like to add when I went to the body shop manager to show the issue to him, he agreeed that it was not right and he said that it will be fixed. So far I don’t know what more he can do. We all need to realize stuff happens, and how it is taken care of is what matters. I will follow up with the outcome on this issue. All in all these are honest hard working people, and I PREFER to let them take care of my vehicles

We went to Bob Thomas Ford looking for a comparison quote for a new explorer. Zach Hobbs introduced himself self to us and began helping us to decide what we wanted to do. He was very helpful explaining what he could do for us to finally choose the vehicle we wanted. He worked very hard to find the exact vehicle we wanted and that wasnt easy to please both me and my wife. Zach located several vehicles but we seemed to find something on each that either me or my wife didnt like! Then we decided we liked the Magnetic color and Zach found one that we finally settled on. We both felt very comfortable working with Zach, he was very professional and knowledgeable. All of our questions and concerns were answered to our satisfaction. We will continue to work with Zach and Bob Thomas Ford in the future. Thanks to all of you especially Zach!Ron and Sandy Reuille

Very nice staff

Started the online shopping with Matt Wilson, who was very helpful in finding my new F150. Then he referred me to Zack Hobbs who was excellent to work with and we closed the deal. I could not be happier with working with these two gentlemen. And I LOVE my new F150Thanks to all.

Derek was the first call after choosing several cars on CarGurus. Both he & Jason were ready for all my questions. They drove the car off the showroom floor for my test drive. I dont know that the car was the right one for me, but would definitely recommend the guys at Bob Thomas Ford!

We had a great experience purchasing our F-150. This is our 2nd purchase from Bob Thomas North and everything went smoothly. Its always a stressful time when making a huge purchase, but Jim (sales), Josh (finance) and Derek (service) made it as painless as possible!