From a commercial side of the business . Im losing money when I buy parts from them . Mostly they dont work and quality controls would prevent a good amount of this . Long phone wait times as well.So far this month 70 % of parts are no good .Now my jobs go from a 2 day turnaround to a week or more of waiting.

Was looking for a side mirror. Nice guys. Will return.

Ive spent 25 minutes on hold so far trying to reach a sales person for wholesale. Please get more help.

Gave them my vin# and they ordered the wrong engine. Correct engine was a 1000$ more and two days out. Go to pick up Engine and its not there and there is no way i can get a discount? Very unacceptable will never order parts or suggest anyone to lkq of fort myers florida, terrible customer service

Truthfull a out stock & fair pricing.

Very nice person could care of me thank you

Good with small lawnmower engines nothing more

Appears to be a good place, but it didnt have the product I needed.

Bad service workers don’t care to satisfy

The absolute worst. They refuse to send the right parts and then stonewall you for the correct ones. Do not buy anything for m this organization.

Help me too get a new part staff well knowledge to parts to order

Place for those who do not know anything about cars and have a verrry deep pocket. Prices are laughable.

Good service. A little pricey.

Ssuuppeerr slow, a freind bought a transmission, an when we showed up to get it, we sat out front in parking lot for 20min because they didnt have it pulled an ready, soooo we had to come back at the end of the day... Garden street is way cleaner, quicker, an ALL PARTS ARE Guaranteed for 30days

Had what I needed just not the right color. Good place to go in and ask for what youre looking for.

Outstanding service, plus they have an entire network of vehicles and parts most ready for the next day! Highly recommended!

Quite helpful

Worst customer service you can deal with. They practically insult you when asking about a part. Tried to describe mirror and wouldnt offer any help on description

Do not believe everything the representative tells you. I experience more than one occasion that they dont have the part I am looking for when they actually do.

Great place to deal with can get things from wrecked/discarded vehicles to make repairs.

Bobby is the worst over the phone representative of this company. He is very impolite and unprofessional. I tried to place an order, he “didn’t know” how to find my account/company because he does not know how other registered it as in their system. Never gave me a chance to help him spell it out. He was very negative and defiant. Hopefully they can hire somebody with better customer service skills. By the way, this was a call to the 1-800 number

We have done business with LKQ for several years. Generally good results until recently. I bought a 4.0L engine for a Ford Explorer from them recently. After the mechanic had installed the engine at $650 and started it, the timing chain guide was bad. Called LKQ and they admitted the engine had not been tested. They sent another engine. This time the mechanic pulled the valve covers and discovered that the timing guide was broken on that one as well. So now I am out the $950 engine cost and the $650 mechanics bill and the customer is upset. I went else where and found a good engine and had it installed. LKQ response was not sure how this happened, it should not have The kicker is I have waited more than 3 weeks for a refund. Each time I call I get a different song and dance. Do business with these jerks at your own risk. I had to click on one star to post this but they deserve no stars.

Worst customer service. Ac compressor I ordered had a piece missing spent like $90. The guy told me without the receipt there was nothing he could do about it. But when I called to order something else, placed on a very long hold just for them to hang up. Not once but four times.

First time at this auto supply store & had a very good experience. I highly recommend this company for auto repair parts.

LKQ always treated me great always gets the item that I need theyve done excellent job for me I appreciate their help they always get what I need and the people there are very kind courteous and more than willing to help you thank you very much for the past experience Ive had with you youve done excellent thank you

People are amazing great price

Was able to get the part I needed in a couple of days at a substantial savings.With out having to waste the time pulling it myself.

This place has the worse customer service I have EVER EXPERIENCED.... I called for a part and the dude that picked up the phone made it seem like Im doing them a favor.... Just needed a few parts for my car and he said we DONT DO A FEW PARTS... I WILL NEVER BUY FROM LKQ IN FORT MYERS...and I DONT recommend anyone to go there. Next!

Easy to get parts here, used parts from other cars just like yours oh, and you dont have to pull the parts they do it for you. You can find out with a phone call if they have what you need at the price you want to pay.

Called LKQ, In reference to a part for my auto. They found or had the part 1 hour later. Made my repair alot easier. Thanks again😁😁😋😋

Reasonable pricesThey pull it tooGaranteed parts

Had my affordable parts and I like it!

I ordered a alternator my truck and it arrived yesterday. When I picked up the package at the door my alternator was rolling around. I opened up the box and discovered there was absolutely no packing material used. To make things worse the alternator is cracked. Not sure if this was the result of shipping or just cracked from the beginning. Called today to get a refund and they are closed until Monday. Wont be dealing with these people anymore.

Great

Never buy again at this place been 3 months since I returned an Item and they keep saying they would look into it..... still have not got my refund back

Horrible!!! I will never GO back!! Called for a alternator for my ford f150 they sold me the wrong part! Had to go back for them to tell me they had to order the part finally a week later got the part & guess what it was not the right part!! I gave them the vin # plus I brought the old alternator in & they never credited my card for the core charge!! Just a big headache!!!! They dont know what they are doing!! Buyer beware!!!!!!!!

Great place to buy your parts have to go in and get them yourself to bring them in for you good prices on parts

Excellent pricing and warranty, always has parts I need for way cheaper!

Good prices and knowledgeable staff

Awesome place to go if you dont want to get dirty pulling your on parts

They lied about the parts that they had in stock. Drove there for nothing.

Terrible service! I ordered a key fob and was originally told it would arrive last Tuesday. On last Tuesday I got a call telling me that the key was defective and didn’t pass inspection and that they had found a new that would be mail that day. I was told that the key fob would arrive Yesterday. Since I never received a tracking number in my email as promised and the stated delivery date had come had come and gone, I called this morning. Guess what?! No key had even been shipped. Apparently the second key also didn’t pass their inspection. Why sell a part you don’t have and say that it’s shipping today when I has not been inspected?

Service was terrible. Ordered part that they had in stock. Was told be ready in an hour. Get there in 2 hours later.. part not ready and I must wait till next week. I said the tail light takes literly 2 minutes to take off. Guy too bad.. We are a 24hr yard. Next time amazon or eBay.

Prices werr okay but I had to drive 30 miles to pick uo delivery even though I was notified that it would ve delicered for free. The prices are fair for the products.

If I could leave zero Stars, I would!at called LKQ at 4pm, and it is now 5:00 closing time and I am STILL on hold! Unprofessional and I mean Terrible service! Dont bother with them.

This is a great place to come to if you wanna order a car part or cosmetic part for your car.

Good service quality parts and they offer warranties prices are supreme for what you get

Was there with my husband for a part for his truck. They said no problem, leave a deposit we can get it, but then the wrong part was sent and there was a problem! Held my husband up from going to the dealer to get the part he was told elsewhere he needed to go to begin with to get it. Had it not been for the person he delt with at LKQ telling him they could get it that it was not just a dealer part he would have never wasted his time or my money!

Very good car parts 👍

Best car parts place....

Great people work here! John was excellent and always is very friendly and knowledgeable!

Part ordered was in as promised and worked as expected. Waited too long in their lobby because someone misplaced my part amd it took a while to find it. They seem disorganized!

LKQ was pretty good for service I bought a transmission it wasnt good and they brought another one no complaining we did have to switch it out but at least it wasnt pay for it again situation

Went there to pick up an ecm for my 04 Jeep that I ordered earlier that day. When I ordered it the guy said it would be available after 2 that day but when I went to pick it up the guy at the counter told me the person on the phone was a liar and it wouldnt be ready for 2 weeks, so I repeated what he said and then the guy said I had an attitude and started yelling at me calling me names and he told me he got off work at 5. Another employee had to come out and send him to the back so theno that employee got on the computer and apologized for the Spanish guy and found my ecm within 2 minutes and it took him 2 more minutes to go get the part. Very unprofessional and I will never go back.

Wait time sucks. Depends who you get on the phone if your getting great customer service.

Great value on parts long wait just to answer phone

DONT BOTHER WITH THIS PEOPLE.WORST CUSTOMER SERVICE EVER!!!IF YOU ARE A REPAIR SHOP, DONT WASTE YOURE TIME CALLING...

Great service and affordable parts

Maybe if they would pick up the phone they would be useful

Nice people...help you to the best

Place sucks!

An extremely unprofessional business. I live an hour away, and made too many trips and phone calls with this place. I ordered a set of reverse lights. One came in broken the day I was supposed to pick them up, so I had to wait another day as they ordered a new replacement one and told me it would be in their shipment the next morning. When I arrived, they said the part has not come in yet and is still in another state. The guy I dealt with (wish I had gotten his name) did not make eye contact, spoke to me in a patronizing way, and ignored me when I tried speaking. I then demanded a refund on both parts, and told him his customer service skills are extremely poor, in which he responded with other customers in the store as I was leaving, Thanks for your opinion, but I dont care! Not to mention, I sat on hold for 30 minutes three times waiting to speak to someone throughout all of this. I will NEVER return to this place.

Ordered a part from there not only did they send my part to the wrong location and had to wait 3 more days but it was also the wrong part

Terrible service. Im out time and money from lkq

Save you a bunch of money and had my part shipped without asking for down payment and even offered to put it on for me

If they dont have it they can get

They tell you one thing over the phone when you place an order and pay for it then when you go pick it up its either not there or is not what they described to you over the phone terrible service

I had to wait quite a while to be waited on. No rush to wait on me.

This is the other auto Parts junkyard that I visit in Fort Myers I found the best way to deal with them as you show up .....your phone etiquette a little bit slow

Worst in the business dont waste your time with these fools

They gave me the wrong part on 4 separate occasions.. I called in to order a part the rep told me to come in Monday and I would receive the part on Wednesday. I came in Monday and was told I wouldnt receive the part until Friday. Worst customer service ever!!!

I couldnt find what I needed but frankly the staff was polite

Great customer service

Thought place was overpriced for a used rim for a Lincoln

The worst customer service ever ,you get in the door ,and wait for them to call you up they will call you ,but when they feel like it ,,is like you have to beg them for service and on top of it you get a bad attitud ,dont bother with them .

Bad customer service I was told my order will be ready for pickup in 1 hour I got here after 3 hours my order not ready I have to wait 2 hours for them to get it ready

I was sent out the wrong part and the sells representatives told me you are not guaranteed the part that is in the photo which to me is unbelievable if you are going to sell a part they should at least verify that the photo and the part name is the same as the product that they are selling you I received a totally different part then what I ordered and the lady was very rude to me I will never order anything from this place again and neither will my husband or friends I will guarantee that everyone knows what a horrible place this is.

Fast Service!

All ways on hold for minimum of25 minutes

Never answer the phone

Car parts and salvage yard

35 minut waiting at the phone and nothing.....

They keep you on hold for hours they suck

WORSE PLACE TO DO BUSINESS WITH. TOOK 3 WEEKS TO GET A PART THAT I WAS SUPPOSED TO GET IN 3 DAYS...

Found what i needed

It was 👍

Too expensive

Not reliable

Bad customer service.

Fast service

Parts cheap

Cheap used parts

Rude

Sucks

Place where they sell car parts, almost new, at affordable prices, English and Spanish are spoken, the staff is communicative, attentive and give satisfactory answers to the user.

Great 😁

Everything for your car and good used but good prices

They are attentive and very professional

Good attention

Nathin thear