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Verizon Authorized Retailer - Cellular Plus
616 S College Ave, Fort Collins, CO 80524, United States
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Verizon Authorized Retailer - Cellular Plus
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Da
Review №1

I saw Chloe while I was at Verizon! Her customer service skills are amazing and she is absolutely on top of everything! i had so many questions and she answered them all so well and with no struggle! I would highly recommend coming to this store if only to to see the amazing customer service this young lady has!

Br
Review №2

Gaby, was extremely helpful with getting me set up with a new account. She was quick and professional. Highly recommend Gaby for all your Verizon needs.

Ir
Review №3

Gabby & Zack helped me out! Best experience ever! If you stop at this store ask for them you won’t regret it😉

Je
Review №4

Had a great time getting a new phone and while it took a long time due to transferring my photos to my new phone, I was able to talk to the people mainly Zack who worked with me and made sure I got the best deal when trading in an old phone. Highly recommend this Verizon store.

Ga
Review №5

Very nice representatives; too bad they work for snakes. Ive worked for and with Cellular Plus and I dont know why I gave them another chance. Be very careful what you agree to when dealing with Cellular Plus. Ask about secondary agreements and fees. You will be better off with Verizon directly, or reputable authorized dealers. They wont nickel and dime you as bad.

Ma
Review №6

Victoria at Verizon was very helpful! I went to see if they could match a phone from another store, but she helped me get a way better deal on a new phone! It was super easy! 10/10 will come back here again

Ja
Review №7

Gaby and Zack were seriously seriously awesome! I was able to have a laugh and vibe and talk to both of them while getting a new phone I want to thank both of them for the great service today! :)

ga
Review №8

Customer need to be treated respectfully and one of the guy talk really good but other lady talk little arrogantly to the new customers. Overall the service is great but expected better ambience.

ja
Review №9

Victoria and Dylan at Verizon it was a pleasure working with you both. Very informative and courteous. Thank you. Will tell our friends

Aa
Review №10

Alexa did a fantastic job helping me upgrade my old phone. I even decided to get a Samsung tablet and she helped me with a huge discount as well. Overall the staff was very helpful.

be
Review №11

Gaby was wonderful. She helped me with everything! Very polite and easy to work with

Pa
Review №12

Brent is outstanding. He paid attention to every detail, answered all my questions and was most polite. I highly recommend anyone with cellular needs, whether it be a new phone, tablet, updating your service plan or any need at all, visit Brent. You will not be disappointed. Isaiah assisted with setting up my AirPad. Another very seamless and professional experience. Many thanks.

Jo
Review №13

Victoria at Verizon fixed our issues with a blink of an eye and she was so sweet and cant wait to see her again

La
Review №14

Victoria at Verizon gave good service. Rep was helpful! Good visit

An
Review №15

Isiah - one of the employees at this shop - did a fantastic job in helping through fixing my phone issues. Not only did he help me and my family get a more affordable cellphone plan - he also helped me (past closing time) to get a new iPhone with a promotion that reduced the price of a new phone dramatically compared to any other option I had explored. I could not have been more satisfied with the service. He is definitely an employee to keep around - far surpassed any other experiences I have had at various Verizon stores over my life.

Cl
Review №16

Gaby was really amazing and sweet. Very helpful with getting us the right deal and price for our new phones .

jo
Review №17

Victoria and Isaiah at verizon, awesome job fast at changing out my Sim and getting me on the road again.

Ky
Review №18

Abbey was super helpful! Has amazing customer service and knows how to treat customers right! I suggest if you have any issues go to her! She’s amazing!!!

Al
Review №19

Josh was amazing!! He helped me with everything I needed in an efficiently manner. Definitely will be returning to this location whenever needed be.

Dy
Review №20

Brent, Victoria, Gabby, Josh, and Alexa at this Verizon store are great and always offer the best customer service! Go to this location if you want to get the best deals!

Sa
Review №21

Gabby is wonderful!! Very efficient!! She deserves a big raise..we’re very pleased!!

Ju
Review №22

Went into cellular plus. Gabby was so helpful and needs a raise ASAP.

Au
Review №23

Victoria at Verizon was excellently helpful and kind. Ive consistently had good experiences at this location.

Ro
Review №24

Zack was my rep. He’s in training but he was amazing

Pa
Review №25

Gabby and Alexa were great! I owe gabby salsa.

Je
Review №26

The guys at this store were so helpful. They made a painful experience of a lost phone tolerable and helped me all the way through from start to finish. Isaiah was my main customer support and he was helpful, knowledgeable and kind.

Ma
Review №27

Branson provided excellent service and was incredibly helpful. He was able to answer all of our questions quickly and in a positive manner. He was also excellent at suggesting accessories that would aid in better use and a better user experience in the future. Overall it was a great experience and I was very impressed.

Br
Review №28

Craig and Gavin have great with helping in all areas, from cellphone to my account means! I have been really thankful for their help.

Co
Review №29

Alexa was very helpful even through the glitches we encountered. I was very pleased with the overall customer service we received. Thank you!

Al
Review №30

Brent is excellent. From explaining the details to setting up the phone, it has been a great service so far. Thanks Brent and thanks to the other employees as well. Very friendly and professional!

Kr
Review №31

Bransen and Isaiah were my sales people today , I was very impressed with their professionalism and knowledge of the product. ISAIAH even suggestively sold me a watch !!! Im so excited!.....and I had no intention of purchasing a watch when I came in period. I was so grateful for my experience today. I always go to Verizon but Ive never gone to a retail store and I can really see the difference . Thank you so much...I would recommend this store to anyone and I would especially recommend either Branson or Isaiah as a sales associate....be sure to ask for them when you come in.

We
Review №32

Alexa was friendly and made the process very smooth and I was on my way. Highly recommend!

Sc
Review №33

Gaby was amazing and sweet and made sure I got the right phone with the right price

Ja
Review №34

Victoria at verizon is perfect and transferred my photos from a flip phone to smartphone!

Je
Review №35

Brent was a big help in picking our new phones and helping set them up for us!

Be
Review №36

Victoria and Alexa were outstanding!!Super helpful with great respect and will recommend to ALL

Ch
Review №37

Victoria at Verizon was really the best Verizon rep we have had so far in the years with Verizon. I was really impressed with her knowledge of the products and how to get everything added. We got new tablets and she was great. We will be here again, definitely. Thank you so much, Victoria, for everything .

Ro
Review №38

Zack and Gaby were really helpful and paitent .

Da
Review №39

Victoria and Isaiah at Verizon - This was the ,most professional and positively productive interaction with the Verizon organization in years.These two professionals resolved 4 tech issues that have been giving me issues for month. I will use this Verizon source going forward. Congratulations for providing services not provided by the Verizon Corporate location in Fort Collins. This interaction has assured me that I do not need to change services to receive accurate, respectful customer treatment. Thank you.

Ka
Review №40

Brent was very helpful above and beyond what was expected. Spent more time with me to get everything working and plugged in. Will definitely come back to him specifically.

Ji
Review №41

Zack and gaby were really polite and helpful :)

Sh
Review №42

Branson did a great job of helping me when I lost my phone. He was very helpful getting me up and running the same day. Thanks a bunch!

Ry
Review №43

Zach and Alexa were very helpful and kind.

Di
Review №44

The tech we had, Cooper, was very helpful switching my old phone over to the new one. His personality was by far nicer than Ive been with at other stores. I greatly appreciated that and the service.

Di
Review №45

So for the most part everyone was fairly nice except the lady we had. I’m not sure what her name was but she had the poorest attitude and didn’t look like she wanted to help or anything. Tried to be nice and she was just very stuck up and rude for no reason!

Ni
Review №46

Isaiah was super helpful and friendly. He got me set up with a warranty replacement super fast with no appointment

Na
Review №47

Buyers be cautious Stopped by to get a phone up grade. Sales staff 4 of them quickly assisted with what I was looking for. Was told however that I was obligated to a $260 set up fee and several accessories were included in the set up fee leading us to believe we were getting a deal. Reviewing my receipt that is a farce. The accessories are not required for a purchase of an upgrade. Learned to question better the sales rep, including 2 managers when making this type of purchase. They are slick, courteous and attentive. Just a word of warning.

Na
Review №48

Amazing service! Josh will take great care of you!

Wa
Review №49

This store is very welcoming and helpful . Go see gaby she was very sweet

Ke
Review №50

This was the best service weve ever had getting new phones. Brent was knowledgeable and made the switch almost painless.

Kr
Review №51

Upgrading can be an annoying and confusing process. This is my second time upgrading at Cellular Plus and once again it was simple and painless. Thanks to Bransen and Kirsten for all their help!

Sy
Review №52

Logan at Verizon was awesome! What I thought would turn into a disappointing walkout with no new phone or paying way more than I imagined turned out to be a very pleasant experience and I payed nowhere near what I thought I would pay. He made sure to get me every deal available to get me a great phone and all necessary accessories. Definitely come here for your new phone needs!

Te
Review №53

Victoria, bransen, and Gaby were very helpful in setting up my new phone. I appreciated the great service

Mi
Review №54

Brent and Kirsten were very knowledgeable and helped me get the best deal!

Er
Review №55

Brett was very respectful. Too bad they did not have the phone.

Aa
Review №56

Super friendly and knowledgeable! Bransen killed it and helped me find what I wanted

Ja
Review №57

Victoria and Quinn at Verizon did an amazing job helping me today! Made everything super easy and I left the store in a better mood than when we arrived.

Je
Review №58

Bransen was an incredible help at versizon tonight. After leaving our last providers for poor customer service we feel reassured with our decision.Bransens leadership skills and kindness were felt tonight while upgrading our phones. While training an employee he worked flawlessly to get our accounts set up and activated. He went above and beyond to make sure we felt good with our decision.

Ta
Review №59

Victoria at Verizon were very quick and understanding of my priorities

Mi
Review №60

Everyone was so nice and helpful!! Kudos to Isaiah and Gabby. Ill be back.

Lo
Review №61

Victoria and Kirsten was great customer service and in and out service! Fastest store

Co
Review №62

Victoria and Kirsten at Verizon were focused on my needs and worked exceptionally hard to make sure my experience was a good one.

Ja
Review №63

Bransen was amazing in helping me find a new phone and accessories to go with. He helped me navigate my new phone so I left the store with no worries. Thanks Bransen!

An
Review №64

Bransen did a phenomenal job setting up my phone and my account in a timely manner and was extremely friendly and professional during the whole interaction. Highly recommend!

Pa
Review №65

Gaby really helped me from switching from my flip phone to my new smart phone

St
Review №66

Went here to purchase a new phone. Called ahead to make sure they had it in stock and to see exactly where they were located. Person who answered the phone while nice had no idea how to give generalized directions beyond their address and that they were in old town. When I arrived it was a half hour to 45 minute wait. I later found out that out of the 7 employees there only 1 person was fully trained. Ask for the new phone and told them I was paying in full for the A71 I had already looked up the cost on the Verizon website but they told me it was going to over $700 for a used phone. I thought maybe because they werent actually Verizon it had to be more. When I reaffirmed that I would be paying in full no monthly payments they told me the total cost with activation would be well over $900. I told them that was ridiculous to charge when all Im doing is upgrading my phone. Told them I would rather wait and buy it online. The customer service was subpar and the pricing is a ripoff.

Mo
Review №67

Had a good experience with Isaiah today, he helped me get into a new phone iphone SE last years model for a good price and transfered all the data over and get me going again. Thanks a lot!

Ru
Review №68

I had a very good experience with Isiah,, he was very knowledgeable about what we needed.. fine job

ma
Review №69

Fantastic service and good teamwork amongst the staff mad my vist quick and easy to understand.

Co
Review №70

Unbelievable staff. Super helpful, super knowledgeable about their products. Huge thank you to the whole team.

Br
Review №71

Josh and gaby were amazing and helpful

Ad
Review №72

Gaby and Zack were very friendly and helpful

Br
Review №73

I stopped at another Verizon store and they turned me away because I didnt have an appointment. I got to this location at 6:30 and Brent got me set up with a new phone by 7:00. Outstanding service.

Ro
Review №74

Professional, knowledgeable, and very friendly. Im a happy customer!

Ta
Review №75

Bransen was amazing!! He talked me through every step of my new phone. I’m not very tech oriented and he had so much patience with me and answered all my questions. Ask for him the next time you go in!! Thanks Bransen!!

Co
Review №76

Gaby was amazing and very lovely ☺️

Do
Review №77

Gaby, she took really good care of me.

Ka
Review №78

A very nice young man named Brent helped tremendously

Ke
Review №79

Logan at Verizon was great. He explained new phone options so I was able to select the right one. He walked me through the set up and made sure everything was up and running before I left the store, thanks Logan!

Di
Review №80

Victoria,Quinn, and Brent at Verizon were very personable and knowledgeable! Great time and pleasant thank you

Aa
Review №81

Bransen at Verizon was excellent today at the store. Very helpful and laid out options for different phones and prices for me. Great overall experience!

Yl
Review №82

Victoria and Isaiah was very helpful and gave me all the information I needed to get a line added and buying options on different devices.

Da
Review №83

Gaby was really helpful and personable I enjoyed working with her.

Ju
Review №84

Victoria and Isaiah was helpful and helped me download stuff on my new phone and got everything done! I’m very satisfied

La
Review №85

Victoria and Isaiah at Verizon gave me great customer service. Always have the answers to our questions and always take care of almost to all of our problems

Ap
Review №86

Bransen did an excellent job getting us new phones and setting everything up. Was a easy process and would come back.

NI
Review №87

Gaby was awesome help me a lot with new phone very helpful

El
Review №88

Joe was extremely helpful and friendly. He helped make the process of getting my phone service switched over easy and even helped me install a screen protector on my new device. Great customer service!

Im
Review №89

Branson was amazing and super helpful, he assisted me immediately and was very friends and walked me through the process to set up my device. He explained everything to me and assist me with simple issues. He’s amazing.

Mi
Review №90

Dylan was really helpful! I think he is at the Loveland store too. He went out of his way to help me process an insurance claim.

Ky
Review №91

I came into cellular plus looking at the new Samsung 21 plus. Brent was extremely knowledge and very helpful. I walked out with a new phone and the knowledge to be able to protect my phone.

Gl
Review №92

Bransen did a great job helping me to resolve issues with our bill, connected me to just the right service representative, and got me a better Verizon plan!!!

Da
Review №93

Cooper was extremely helpful, patient, and knowledgeable. We were both very glad he was our client service representative

Mi
Review №94

Gaby was very sweet and helpful :)

Li
Review №95

Service was excellent. Employees were knowledgeable. Great experience!!!

Lu
Review №96

Alex at Verizon was truly helpful. He worked hard to get me the best phone, best service and best deal for my new business. I highly recommend him. He is a pleasure to work with and follows through with everything.

ju
Review №97

Bransen at Verizon was very helpful with all the set up for new phone. He also was very respectful of my chosen name and was really nice about it being different to my account! It was great to meet people LGBT friendly

C'
Review №98

Came by for a phone upgrade. Before I could even get out of my car I had one of your employees at my door asking if I’d be entering your building or if I was just some guy shopping in old town. With that being none of her business I told her “it’s none of your business.” She immediately threatens to get my car towed and goes on this big tangent about how people park in your parking lot who aren’t supposed to. I DONT CARE!! Don’t send your chihuahua to my car to come bark at me before even seeing if I walk in or passed your building. I will always discourage people from shopping here. Rudest experience I’ve had that I wasn’t even willingly part of.

Ma
Review №99

Bransen was super helpful and made sure my new phone was set up exactly how I wanted it!

to
Review №100

Branson was wonderful to work with even though my data took 3 hours to transfer. He even presented many case options. Thanks Branson.

Information
18 Photos
100 Comments
4.9 Rating
  • Address:616 S College Ave, Fort Collins, CO 80524, United States
  • Site:https://cellularplus.com/contact/locations/colorado/fort-collins/70/
  • Phone:+1 970-286-2459
Categories
  • Cell phone store
  • Cell phone accessory store
Working hours
  • Monday:11AM–4PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:Closed
  • Saturday:8AM–8PM
  • Sunday:10AM–5PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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