I guess they do not want my business - spent 45 minutes there yesterday and they were too busy to even acknowledge a potential new customer for the next 5-10 years. Dark haired service manager walked past me at least 5 times and not a peep or even a smile or head nod. Busy or not, you can acknowledge someone. Someone else in service, walked by, blond guy, could not even be bothered to answer a question and just walked past the first time, and walked away the second time. Maybe you should look into some customer service training, especially when there is an office with 4 girls sitting in it and not one got up from their desk or offered to assist or welcome someone to their business, and they all saw me standing there for over 30 minutes. Not a good first impression and definitely will not be taking my Jeep there for service or parts. As nice as their new building is, customer service, warmth, friendliness, does not match. Pop down the road and see how Loveland Mercedes treats their customers. Makes me sorry I traded my Mercedes for a Jeep, if this is the service behind the product.

I would definitely buy other vehicles from this dealership, very specifically from Ryan Buller. I came in wanting a specific Jeep and Ryan not only made that happen, but didnt try and push me into any different vehicles, or upsell me into anything I didnt need. He made sure I was fully comfortable and understood my new Jeep. It was a wonderful experience and I am happy with my new Jeep.

Ryan Buller is an absolute pleasure to work with when purchasing a vehicle. In the past three months we have purchased two used cars from Ryan thanks to his guidance, patience, knowledge and determination to find us what we wanted. We have bought several cars from Ryan over the years, beginning in 2004 when I purchased my very first vehicle. Ryan is a trustworthy, no pressure, well versed salesman who will find the perfect vehicle!

My wife and I ordered a a Wrangler 4xe back in July and we took delivery in the first part of September. Fort Collins Jeep was fantastic. Our salesman Ryan Buller was fantastic. Honestly the best salesman I’ve dealt with. He was able to get us MSRP which in this day and age is a very hard thing to find. Everything was super smooth with Ryan. We will definitely be back when it come time for a new Jeep!!

I bought a Jeep Renegade at this dealership about a year ago. My jeep was totaled in an accident and I needed paperwork. I called them several times. Nobody ever called back. So, I drove to the dealership and the Finance Manager Sam Hardy told me get lost, call or email me. I did, not response and the email bounced back as non existing. I never buy anything there again. They didnt even care after I told them that I am in the market for a new vehicle. I buy about every two years a new vehicle, doing a lot of miles and this dealership was by far the worst.

The service department is poor at their best. I have spent 10 months trying to have tire pressure safety sensors installed on my brand-new jeep and the sensors still havent been installed. My new jeeps sensors were pilfered by the selling dealer prior to delivery. Last October (10 months ago), I came to the service department off of Harmony because my week-old jeep’s warning light and alarm kept going off. Service representative told me all of the sensors were missing and that I needed to schedule an appointment to have the sensors put in. The following week during my appointment they told me, ‘the parts weren’t in stock’; and to return in two weeks. Two weeks later, they still didn’t have parts. So, service told me they would order the parts and let me know when the sensors arrived. I called service every week or two, and they told me the parts were still not in. In December, I called the parts department… They told me, ‘there was no order in system for sensors in my name’. Then I contacted the national jeep customer service department, they took my complaint and said the order was prioritized and should be available next month… then the sensors were pushed out again… then pushed out to May… then June… I then called both Fort Collins Jeep Customer Service (left a message) and also called National Customer Service. National Customer Service must have escalated with Fort Collins Jeep… The dealer then called to tell me alternate parts were available, and I could come in this afternoon to have them installed. So, my wife and I drove down to Fort Collins Jeep, a service person asked me, ‘do you have appointment’, and replied ‘no, but parts said I could wait here while the sensors are installed’, he replied ‘no, we are short staffed, it will be week or two, you need to make an appointment, go talk to girls in glass office and make an appointment’, and he walks away. As a customer, you should expect to micromanage your car’s service because they are certainly not going to be proactive or provide follow thru. I’m really hoping that after 10 months, next week Fort Collins Jeep will actually follow thru on serving my jeep.

Fort Collins Jeep rocks! I live about 39 miles east of Fort Collins, and lost the key to my wrangler. I contacted the local Jeep dealership and was told a new key would be 360 dollars but they could not fit me in for a couple more weeks.I called Fort Collins Jeep and was told they could replace the key at a substantially less price than Greeley, and could fit me in right away.The staff worked to reprogram a new key, but it the Jeep was communicating between the security system and a control panel. They keep stated there overnight. They offered to send me home in a Jeep pickup, but I had a ride.The next morning I picked up the Jeep , it was ready to go, and total cost was about 200 less than Greeley had quoted.I bought this Jeep here at Fort Collins, and I guarantee you that I will buy my next one with these folks (they are also fun to negotiate with)Thank you folks!

Ryan Buller is the best in the business. I have bought 2 Jeeps from Fort Collins Jeep and have had great experiences. Ryan went above and beyond to find my wife the exact Jeep she was looking for. Thanks again!

Absolutely horrible. The sales manager needs to find a different job. There is a difference with not agreeing on a price and insulting the customer. Was offered 3k less than the lowest blue book price for my vehicle with many, many add ons. My Jeep is a head turner and wanted 8k over blue book for the vehicle I was interested in. It was insulting!!!!!!

I recently purchased my Ford F-150 from these guys and the experience couldn’t have been more pleasant, professional, quick, and painless. Working with Mark, all of the details of my trade were handled super fast and easy! Working with Andrew the paperwork for the purchase was fast and simple and then finally working with Sam in finance he was awesome for the title paperwork, and was zero pressure, but gave me a lot of good options for warranties and such. I absolutely loved meeting and working with everyone here.

Thank you Patrick and the staff,transparency is so important, being able to watch your velchie being worked on is very helpful,the one tire rim was scratched when replacing tires,nothing serious,I will be returning,well done

Experience was amazing with Andrew Crimando at FCJ! Everything was straight forward from the negotiations to delivery of my special order. I ordered from San Diego and flew into Denver where they had an awesome driver, Julie, pick me up. If/when I need another, I will not hesitate again to go through Andrew and make another flight from San Diego to Denver for not only the roadtrip back, but the relationships at FCJ! Thank you!

We purchased our Jeep GC Overland back in April 2021 and love our car. We also had a great buying experience with their associate Jeremiah Yeh. Jey was very knowledgeable, patient with our questions, helped us compare various models along with pros and cons for each and at no point in our three visits to the showroom did we feel pushed to buy. The transaction was seamless, without drama, and Jey went out of his way to make sure the process was smooth and enjoyable. I would 10/10 recommend him to friends and family.

Ryan Buller is such an awesome guy!! We originally went in looking to build a Jeep and he walked us through that whole process without hesitation. In the end we ended up finding the absolute perfect Jeep for us!! He was so helpful and very knowledgeable. The most knowledgeable Jeep guy I’ve ever met! Will from now on always go to him when looking for a new car! Thank you for all the help you did for us! I wish I could give more than 5 stars!!

Thank you Fort Collins Jeep Service Department, this week while I was out of town my wife had to use my JL Wrangler. Her week started with a flat which she got changed and then tried to get it fixed, the local tire store said the tire could not be repaired and she needed a new one. She drove to FC Jeep and stopped on the way to pick up some items. When she was next to the Jeep the rear hardtop window blew out for no apparent reason. She called Fort Collins Jeep and they said to come right in. They saw how bad her day was going and they were very nice and accommodating to her. They brought her in right then without an appointment and looked at the tire and rear window. They said the tire store was correct and she needed a new tire, they also looked at the rear window the service writer Bryan Dufree showed the GM Steve Hardy the rear window. The Jeep is 10 months old and after listening to my wife about what occurred they went to work. Mr. Hardy and Mr. Dufree contacted Jeep and were able to get the rear window covered under warranty! Their actions and going above and beyond our expectations really made a bad day and great day for my wife who still had not told me about my Jeep! These guys are rock stars and I thank you for your help. I will also add that this dealership has done all my prior service and each and every time it was done fast and correctly. I am very pleased with Fort Collins Jeep. Thank you!Keith D.

Nobody knows Jeep like Ryan Buller! He mixes a no-pressure sales approach with a quick wit and impressive technical/mechanical knowledge to explain the Jeep lineup. My wife and I have purchased two new vehicles from him, a 2014 Grand Cherokee Overland and recently a 2020 Wrangler Rubicon. He is always there to answer questions, spend quality time (including test drives in-between purchases) share a good outdoor or driving story and seeks to build relationships with his clients. Weve never felt any pressure or uninvited sales tactics from Ryan, while at the same time we feel he would never sell us a car that he didnt believe was a great fit for us. If you are in the market for a Jeep, ask for Ryan. Thanks for the professionalism and friendship Ryan! Keep up the great work! o|||||||o

Okay let me just say this. Ive bought a few vehicles new, mainly motorcycles but this was my first jeep and after a long recovery I finally made it to a point where I could pick up a new ride. Not only did they communicate fast, they gave me all the details about the vehicle I wanted at a phenomenal price and not only got me into the car the same day even with the virus pandemic, they catered to me and days and weeks after I buy the car, they reach out to make sure Im 110% satisfied! It literally does not get any better and the whole team over there is kind, smart and has my best interest and financial security in mind! If you need a jeep, go to Fort Collins jeep first!

We drove in to Ft. Collins Jeep on a whim, not intending to buy a car. We met Ryan Buller - The Jeep Guy in the parking lot and instantly hit it off with him. Ryan showed us the Grand Cherokees we were interested in and shared his very vast knowledge of the Jeep brand. This was a no-pressure at all kind of deal, and by far the best experience I have ever had purchasing a vehicle!! In fact, we didnt end up buying one car from him, we bought two!

Ryan Buller is amazing!! After unexpectedly needing a new vehicle Ryan was truly concerned about me, my budget, and my wants in a new vehicle. I can honestly say that Ryan checked every single box I had when it came to purchasing a new vehicle. He answered every single question I had and was VERY, VERY knowledgeable when it came to anything Jeep. The entire team at Jeep made my first time dealership purchase a breeze. I left with no questions, an amazing new Jeep, and a smile on my face. They took all the stress out of a situation that was very stressful for me. I cannot thank you guys enough, Ryan especially.

Excellent service! Ronnie (Service Supervisor) put blood, sweat, and tears into fixing our Wrangler to make it run again, and succeeded! Thank you.

I am not usually one to leave reviews, however, given that this is a new Jeep dealership I felt the need to warn everyone about their terrible service department.I recently had some front bumper work done (fender bender through insurance) on my 2014 Jeep SRT that required the front bumper to be replaced along with the parking sensors. The body shop that did the repair sent my SRT over to Fort Collins Jeep to have them take a peak at the Parking Sensor 2, as it was throwing a code. Jeep proceeded to keep the vehicle for several days stating their techs could not find the issue after testing all the wires. They recommended replacing the parking assist module (PAM) to which I told Devin (service adviser) to see if insurance would approve that since they already did the sensors and all wires tested good. He went ahead and replaced the PAM without any approval and it did not remedy the Sensor 2 issue. They stated they would need to pull the bumper off and further inspect, to which my body shop wanted the vehicle back since they did the front bumper work. Upon letting Jeep know we would be picking it up, they asked us for payment on the PAM. I asked if Devin spoke to insurance to get approval and he did not. He took it upon himself to push the work through, knowing full well that it was an insurance case. I reasoned with Devin, since I am in the auto industry, and paid wholesale for the part so that both sides could walk away. Something I did not need to do, but I wanted everyone to be taken care of. Fast forward to getting the SRT back to the body shop and we notice several parts of my SRT were damaged by Jeep.Jeep started by removing bolts from under the bumper and then needed to remove the passenger wheel-well trim. They proceeded to use a RAZOR BLADE on my brand new, recently replaced, wheel well to get under it. They went around the clips and then proceeded to leave said bolts from the bumper and the trim piece they hacked out under my hood just rattling around. Lucky nothing else went wrong with those under there. Upon further inspection, they also snapped the trim piece inside the cargo area of the SRT, where they replaced the PAM sensor. Wow. Nice work Jeep!Fast forward to today, Jeep will only make it right if I bring the SRT back to them to fix the trim in the cargo area that they broke. Apparently they wont do anything for the wheel-well they hacked up. You think I am going to bring my SRT back to you after you used a razor blade to hack up the work a body shop just completed? No thanks. Waiting to see what Jeep will remedy as a solution as I will NEVER be bringing my Jeep or any other work needed to them. Never again! Take you Jeep needs anywhere but here!!!!Absolutely shocking that they would treat a vehicle such as this with such disrespect and lack of concern for other peoples property. No wonder they dont have any SRT jeeps on that lot...they probably arent trusted with them and for good reason.Stay away from Fort Collins Jeep!UPDATE 4/20: Bob Lee (service manager) and Steve Hardy (GM) wont take my phone calls even when their receptionists advised me they were there. They continue to TEXT me without any solution by beating around the bush. They broke parts and need to replace them, not very complicated.Rude phone call from Bob Lee led to him saying he will not do anything for the fender that his tech did a precision cut on. Said he will look into the rear damage and nothing else even though his tech hacked it up. He told me he would like a BBB complaint over $200 worth of parts they damaged.

Ive been in numerous dealerships in my life, and after meeting Ryan Buller and purchasing our 2021 Grand Cherokee, I can say this is the best car buying experience Ive ever had. Ryan is extremely knowledgeable and very personable. After helping us select the perfect GC for us, he made it a stress free, low pressure buying experience! Matt in Finance was also extremely helpful and explained everything in detail. I would highly recommend asking for Ryan when youre searching for that perfect Jeep!

I went to Fort Collins Jeep with the intention of purchasing the new 2021 Jeep Wrangler Unlimited Rubicon.. I was very interested in the one on the showroom floor that had been lifted and had aftermarket tires and wheels.. When I asked the sales manager Evey could provide a list of the improvements they would not help me I repeatedly asked if I could find out what kind of work had been done to add the extra $12000 to the cost and no one would provide me anything when I ask how I pick what improvements I can make to the G before I purchased it they disassembly syud anything you want I ask for a list of what the cost might be or what the possible improvements were and they just would not answer any questions I found them to be the most unhelpful people Ive ever worked with and I would never ever by a Jeep from this dealership There are many many other dealerships and I suggest anyone else go somewhere else because this place does not do anything to help you

One of the only dealerships ive encountered with fair honest mechanics, highly recommend to anyone.

Ridiculously expensive and the guy I was dealing with was completely unprofessional won’t be Coming here again

Had a mishap of the plastic getting caught on a parking barrier spike and pulled off from the bumper. This was a Saturday morning and I wasnt sure Service at the new Jeep dealership would be open. Pulled up to Service door and went right in. Devon came in right away and asked how he could help. He immediately tried fixing the bumper. He said needed to put my Jeep Grand Cherokee on the rack so they could get it fixed. It may take a few minutes before they could get it up there but he wasnt going to start a ticket. 20 minutes later another gentleman came to bring me my keys and said all done. I again asked if I couldnt pay for it and he said, no all taken care of. This was such great customer service. Thank you Devon for your pleasant demeanor, smile and quick response to fixing the bumper. The new dealership and Devon were great!

Ryan Buller was amazing to work with and made the buying process fun and seamless! Treated us like family, he earned our business for life!

I bought my car today from Ryan. He was amazing, walked me through everything, showed me every detail, and gave a great deal on my trade in. Best experience I ever had. Thanks to Ryan, Fort Collins Jeep earned a customer for life ! From now on, I will always deal with Ryan. Thank you Ryan for everything you did. I really appreciate it!

Super quick service! Knew their stuff. Great customer service from Bryan. Will come back, for sure!

I have bought 5+ vehicles from Russ. We have always had an awesome sales experience, great pricing, and speedy process. We will continue to come back and buy from Russ and Fort Collins Jeep! Thanks again for everything, if youre looking for anything Russ is the guy to talk to!

I recently purchased a Jeep Wrangler from Ft Collins Jeep. I have owned many four wheel drive vehicles in the past but wanted to upgrade to something truly capable of an off road experience. I initially found the wide range of features and options over whelming when I tried to figure out what I needed vs the endless available features. Ryan Buller was extremely knowledgeable in the selection process and extremely helpful (including post sale follow up). He also has his own You Tube channel for the hard core Jeep enthusiasts and is a true wealth of knowledge. If you are looking to purchase a Jeep for its true purpose, I recommend that you ask for Ryan at Ft Collins Jeep

A HUGE thank you to Ryan for helping me find my new Jeep. He let me choose what direction I wanted to go with no pressure. His knowledge is immense and was able to answer any question I had.I couldnt be happier with my purchase and experience!

Outstanding customer service. They really care about the individual. Bryan solved my problems tactfully, quickly, and thoughtfully. Thank you Bryan, Jeep, and Steve Hardy!

All I can say is they are just like any other car dealership. The reason for the 2 stars is they were persistent on selling me a extended warranty on a brand new vehicle. When I declined they added a $500 vehicle service contract. Also be prepared for a sh*t load of spam calls. I bought the jeep a year ago and still get calls almost daily.

This place is amazing! Made buying a jeep so easy I came up from Colorado Springs! I needed an extension on some temp tags, and they overnighted them to me! World class service....Jeeps rule and so does this dealer! Thanks James L....and thanks for helping me buy Clementine!

If you are looking into purchasing a vehicle, I recommend working with Tristan Bateman. He helped us get into a new 2020 Jeep Gladiator. Tristan listened to our wants/needs and got us into our awesome Jeep[we’ve been wanting for awhile] within a short amount of time.He went above and beyond to make sure we were satisfied with our purchase. I truly appreciate his efforts!This would be the second vehicle I’ve purchased from Fort Collins Jeep, and I will continue to go here for all of my vehicle purchases because the process is too easy. The dealership team is helpful and friendly. Thank you!-Britt&Derek

I’m on my second Jeep I’ve bought from Fort Collins Jeep.I called around to about 5 other dealerships before purchasing to compare cost.Ryan Buller, helped me find my perfect Jeep for me.He has been a pleasure to work with through both of our purchases. He has been patient with me picking out all of our options and explained every detail of my questions we asked.He wasn’t pushy or tricky like other dealerships I experienced.He has a ton of knowledge when it comes to jeeps and has been incredible during the buying process.I will keep buying all my jeeps from him.Wish more car salesman had his professionalism.

As much as I still believe Josh (Internet Manager) is a con artist whose success, if any, is based on lying and cheating customers who put their faith in him, (examples include misrepresentation, lying about Carfax, lying about damage and repair, vehicle not being inspected, cleaned or even having the oil changed before I picked it up, ETC).  That all being said, the vehicle really is a great running car. Jeff Sheldahl and the service department are the exact opposite.I had a problem on a vehicle purchased 10 months ago and Jeff went to the general manager and arranged for reduced rates on parts and labor.  Another problem appeared the next day and the service department was able to look at and resolve the problem without an appointment the next day.  We needed to replace another vehicle last Halloween and instead of purchasing another used car, Jeff showed us the benefits of leasing and proved that it has changed since our last lease forty years ago. It is only due to Jeff that we now have two Jeeps (one used and one new).That is the type of service customers want and expect.  That type of service, sadly,  has become a lost art but it is refreshing to know Jeff Sheldahl still works for the customer after the sale is done.

Just had a great experience at the new Jeep Dealership in the service Department with Bryan. He told me what my 2010 Jeep needed and itS running like a brand new jeep. Thanks AGAIN Bryan and Steve Hardy!! Will be coming back in the near future!! Stacey Miller-Fifer

Bryan (service manager) and Steve (general manager) have been super helpful in helping me get to the bottom of what is going wrong with my Jeep. Would definitely recommend this service department to friends and family!

If I could give this place 0 stars, I would! Supposedly their Jeep certified tech did some rewiring and replaced the PCM in our 2002 Jeep Cherokee. Less than 24 hours later, it wouldnt start. Returned it to Jeep and Devin immediately deflected. He completely discredited the possibility that the tech didnt do the job right or possibly even diagnose it correctly and blamed it on something else being wrong with the vehicle without even looking at it. They proceed to tell us the vehicle isnt throwing any codes and started for them every time. Take it home, and once again, it dies in the morning on my husbands way to work AGAIN! $1,100 later and we have a vehicle broke down on the side of the road and no explanation as to why it keeps doing this. Not to mention my husband was late to work and is now missing a full day of work because of this. $1,100 and they jeopardize his job! DO NOT take your vehicle to their service shop! They have no problem taking your money and every issue finding a solution to the actual problem. Completely unprofessional, incompetent and greedy is what I rate them as.

From Ohio, my daughter was traveling through the area driving her Jeep Compass. Jeep would not start at the campground. Brian from Fort Collins Jeep arranged for the tow, checked it out, identified the problem (a bad cell in the battery), and replaced the battery. Then he checked over the entire car before sending my daughter on her way. The customer service could not have been better! It was timely, friendly and thorough.

Absolutely fantastic customer service from Bryan. Highly recommend this dealership’s service department!

I just purchased a 2018 Toyota Rav4 from Ryan Buller. The process was very easy, entertaining and without drama. I would highly recommend Ryan for your next car purchase. When I am looking again to buy, I hope he is still at the dealership as I will definitely request his expertise. Thanks Ryan for an enjoyable afternoon.

I bought an used 2015 Honda CR-V from Joe Z. He was very helpful in finding my ideal car, within my budget. I love my car, the second I drove it, I knew I wanted to take it home! There were a couple of hiccups but Steve Hardy was very attentive and reached out to fix these issues. The service department at the Chrysler location was very kind and inspected the vehicle thouroughly. They exceeded my expectations and it turned out to be a good experience.

Absolutely the best car buying experience you could hope for. Friendly, personalized and stress free. I highly recommend this dealership!

Everything was great until a couple days after I purchased or so thought I purchased a jeep... after giving my cash down, signing paperwork and driving off with my new jeep with a temp. tag on the back i was called 3 days later by the dealership and told that i actually WASNT approved and that they needed me to come up with FIVE GRAND more cash down or return the jeep... i live out of state.. cant believe anyone could do this to another person. They can come pick it up themselves because its not mine anyways.

Bought a used car this weekend, and the experience was great. Just like every other used car weve bought there, Ryan B. was helpful, and low-pressure.Will be back the next time our family needs a vehicle.

Devon in service was outstanding. Called me back(rare these days) and part I needed was in on time. Highly recommend this place for Jeep service

I am not very fond of Salesman!They take too longand they always want to get as much out of you as possibleJames McIntyreWas my salesmanhe made it quick and easyI will buy another vehicle from these guys

What a great place to do business! Yulia is a super friendly AND efficient sales representative and I have bought my last 4 vehicles from her (!) Tonight when I stopped by Fort Collins Jeep to drop off my 2016 Wrangler Black Bear Edition after the service shop had closed, she was still on site and took care of setting everything up for the appointment which I had scheduled for the next day. Above and beyond great service!!

I live in Denver and was visiting family in Fort Collins for Thanksgiving. My car had a warning light come on and had to take it in the next morning. From the service team understanding my situation and the communication throughout the process was great. They were able to make an unfortunate situation better by resolving the issue. Any time I am in the Fort Collins area and need assistance I will always make sure to take my car in here. Thank you!

I bought a 2019 Jeep Trailhawk from them when they first opened around August of 2019. The experience was good, I liked the sales guy. Unfortunately, he made promises he didn’t keep. 1. They knew I was moving and needed a different state on the title for registration purposes, that didn’t happen. It’s now been a struggle to get the title change as I’m not in CO anymore. 2. They promised me another set of floor mats that I still haven’t received. I’ve reached out on 7 or 8 different occasions, even spoken with the original salesman who promised to get them out right away. Nothing. It’s disappointing when you’re promised something numerous times, yet it doesn’t happen and then ignored after the fact.Many places in Fort Collins sell Jeep, I would just suggest to find one that won’t make promises they won’t keep.

Took my Jeep with the chip thingy to get the GPS loaded, they were very good. They let me just walk in today 2 Jan. I wish I would have gotten the mans name who helped me, he was super nice and also paired my phone to my jeep. Others have tried, he made it happen. The shop was clean and everyone I spoke with was really nice, to include the guys doing the floor. I WOULD IMAGINE no one notices their good work, well I did. The update on the GPS is great. It now tells you what side of the street your destination is on which makes a huge differece to me.

After having my car delivered to service on a Friday, Bryan Durfee made everything very easy for my son and I.He went completely out of his way to make what would be a typical inconvenient situation barely noticeable.Tremendous service as is typical from this dealership and exactly why Ill purchase my next vehicle from them in the future.

I would highly recommend this dealer for anyone comparing Jeep dealers in CO. I had been dealing with other dealers until someone recommend Fort Collins Jeep. They were easy to work with, transparent in negotiations, and quick to complete paperwork. Worth the drive from Denver to Fort Collins for the experience.

Thanks Ryan. Quick and easy without haggling.

First time servicing my Jeep Grand Cherokee here and had a good experience. Service was fast, done well & service staff was friendly too. Thank you! Update: Brian in service is great!-Roberto R

Ryan is the best! He helped me find my dream car and the process was very easy! Highly recommend seeing him!

Great day again at this place alway amazing from start to finish. Ryan Buller has done it again so thankful to have purchased another jeep.

If I could give no stars, I would. On March 4th, 2020 I took my car in to have a check engine light checked out. I was told by Devin that the error was caused by my catalytic converter and that would need to be replaced. On June 11th, 2020 I took my car in again to have a tire pressure sensor replaced and to double check if anything besides the catalytic converter needed repair. I was charged $110 to be told by Bryanthat the catalytic converter was all that needed to be repaired. Today, on June 30th, I brought the car in to have the catalytic converter replaced, as the dealership had previously advised on two separate occasions. I made an appointment for 8:15 am since that was the only available drop off time. Sadly, this facilitys poor customer service and management really started to show. No one had confirmed before my scheduled appointment that the part that I needed was in fact in stock. I was told that it was my responsibility as much as theirs to be sure the part was in-stock and that they werent able to check if the part was in-stock because they had no record of what part I needed, even though on two different occasions I had paid to have this checked on. I had made this appointment specifically to replace the catalytic converter, on their advice that it required replacement. Of all of the Jeep dealerships Ive been to, and Ive been to many across the country, I have never been told that it is my responsibility to remind them of their own stock and what repairs they have suggested. Ive never been this disappointed with a Jeep facility and their inability to maintain their own records.

Still shopping. They were honest and straight forward. I look forward to possibly making a purchase. If things go well Ill up grade to 5 stars.

Took my car in for a standard oil change and tire rotation.Tires were rotated, but they neglected to tell me that the tread on my tires were unevenly worn and bare. And that they should be replaced for safe winter driving.Changed the oil service sticker on my windshield and opened the hood of my car. Never actually changed the oil. Next day I drove my car, the hood was lifting slightly from not being fully latched.Never called me to say my car was done. I had to call them multiple times. When I arrived, they could not find my paperwork or receipt information for several minutes. Then, had forgot where they parked my car (right out front of the service department).

Didnt know how to do something so recommend to put the new part in but a 1500 dollars all it needed was reset which my brother did and he fixed the problem. Without the having to buy anything or replace. Jeep is a joke customer service is lousy. Love there vehicles though.

Was trying to purchase a car, but the price almost tripled overnight...no further comments....Not going to do buisness with such a Greedy company...

From the minute we got onto the lot, working with Ryan Buller was an easy experience, almost like buying a car from a friend. He found the exact used vehicle that we were looking for, and once we drove it, there was nothing left to do but paperwork and head home in our new ride... we will definitely reach out to Ryan at Fort Colins Jeep for our next vehicle purchase.

I’ve bought and sold many vehicles in my life. This was absolutely the best experience I’ve ever had. I can’t recommend Mike Strickland enough as my sales man. Also, Michael Woolery and Greg Lerew were incredible.I had a problem/misunderstanding with the vehicle I picked up. Two weeks after discovering the misunderstanding (not having a feature that I thought the vehicle had) this team went out of their way to make it right to include exchanging the vehicle and working with my lender to make it happen.Thankyou very much for being great examples of Jeep People.

If I could give 0 or negative stars, I would. Avoid this dealership/service department!! They “supposedly” installed a shifter cable in our Jeep Liberty. In the process, they didn’t install it properly and caused a shifter alignment issue. So now Drive was actually in the D2 position and Reverse was in the Neutral position. Then they tried to charge us $750 for a new shifter assembly…..the issue that they caused. First, the service advisor Jodi Frost said it was a coincidence that this “new” problem had occurred. She added that the work that they did on the shifter cable was no where close to the shifter assembly that now “supposedly” needed replacing. I called Service Manager Bob Lee who said that we all drive by motor memory and our car probably had this problem all along. Implying that we hadn’t noticed we had to shift to the Neutral position for Reverse??? When I didn’t agree, he said what Jodi had said that the work on the shifter cable was no where near the shifter assembly (but couldn’t explain himself). When I didn’t agree, he tried another story and said that a drink had been spilled on the shifter assembly(by us) and had “gummed it up”. And, that was now the cause. Anything to shift the blame to the customer. So when I disagreed with all his ridiculous stories, he ended the conversation by saying “I”m not buying you a shifter!!” So, I took the Jeep to my independent mechanic in Denver. He provided me with a picture of the shifter cable and described how it is attached (which Bob Lee couldn’t do). Shockingly, the shifter cable does connect to the shifter assembly. So, either Service Manager Bob Lee and Jodi Frost are clueless = BAD or they lied = WORSE. The new shifter assembly that they said we needed was actually a loose shifter cable adjusting screw!! That’s right, the part that they improperly installed. My mechanic was “amazed”(to use his words) that Fort Collins Jeep couldn’t figure it out and also, that they didn’t know how to properly install the shifter cable. So, I called the General Manager Steve Hardy thinking he would want to know this information. I told him his service department had tried to charge me $750 for a new shifter assembly when my mechanic charged me just $25 to tighten a screw because his guys didn’t know how to install the shifter cable. He talked a lot , interrupted a lot and generally seemed confused as to why we were talking. I asked him to get with his people and get to the bottom of this. The next day he called and gave me another ridiculous story of how they figured out that the shift cable “actually does” connect to the shifter assembly but in a different place and couldn’t have caused the problem. One last attempt to shirk the responsibility. Everyone I spoke with was rude, seemed inept at any customer service, refused to take responsibility even when the facts are staring them in the face. Steve defended the honesty of the operation even though the facts don’t back that up. He didn’t deny they were incompetent. No apologies ….ever. He did offer me $25 for the work that I had done to fix their error. What a joke! There are a lot more details to this story. We sent an 11 page complaint letter to Jeep and they agreed that this was a “horrible” situation. Unfortunately, since Fort Collins Jeep is owned privately by Doug Moreland, they have no control other than to file a complaint against the dealership. Which they did. We are following up with Doug Moreland. Avoid this dealership…..dishonest and incompetent service department, Service Manager and General Manager.

He was amazing and helped in anyway possible would definitely come back for another car here!

I dont go anywhere else to get service done on my jeep. The staff is friendly and they know their jobs. Love the new location.

Giovanni was a helpful and friendly sales person. No pressure and comprehensive answers. Thanks!

Seemed extremely disorganized when I checked in and gave me incorrect information several times about the recall on my vehicle. I was told I would be able to pick up my Jeep in about an hour and was advised to wait at some local businesses until they called. I waited 3 hours and they closed for the night without calling me that my Jeep would be kept overnight. Very inconvenient and frustrating experience.

I brought in my Cherokee for a brake light issue. It took them a week to diagnose and fix the brake lights not working. It also costed $400 for them to run a simple wire, something I could do myself for about $5, had I known what the issue was. And to top it off, as I was pulling out of their parking lot, my spare tire in the back fell over ontop of everything in the back (it was secured when I brought it in), AND my third (top) brake light literally fell off and is presumably smashed on College Ave. Not just the plastic cover, the whole light assembly. I would highly recommend you find another dealership or mechanic.

I took my jeep in to get service on Saturday was told they had to order a part and it would be in Tuesday and they wanted to keep my jeep over the weekend so they could take it apart Monday so it could be ready. I was told it would be done Tuesday well it’s now Thursday and I still have no car and getting rides for me and my kids. I was told Tuesday afternoon that the heater core is a 10 hour job. So frustrated!!

It was closed and I wasnt getting hassled by salespeople.

Have fun out there! #jeep

Yulia the Sales Woman is awesome! Robert is great !

They are very expensive. They dont even tell the price until they done ! Please be sure about the price before you done with them !!

Just for change tires they charge (it is my tires)174$

Great new store, excellent service

Purchased a 2012 Dodge ram 1500 from Fort Collins Jeep Got it home put less than 4000 miles on it Pick up now requires a complete tear down parts alone are over $3700 The extended warranty I purchased was the truck is bogus supposedly as a $250 deductible But in reality You have to pay the terror down in addition I live in Nebraska The pick up is running too badd to get it back to Colorado Show Im stuck having to pay a $1000 to get a pick up repaired the dealership should have stood behind

Took two times to fix the a.c. but I think they got it

Loved the selection!

I had an amazing experience with Fort Collins Dodge Chrysler Jeep Ram. The sales manager, Mark Matson, made me feel like I was a friend, not just a customer. Yulia Avdeyeva guided me through the process of trading in my car and John Ores finalized my our purchase. I recommend this dealership to everyone!!!