This is a sad day for me as I will never make a purchase at Bassett Furniture, nor recommend them, to anyone again. Ive purchased from Bassett for over 35 years. I furnished a 3,000 sf home in Seattle at one time from only them. But since moving to Fayetteville, AR and working with their store I purchased a really nice leather chair. Due to age and a stage 4 disease, my mobility is limited and wanted something above the norm. Who would have thought that having clean hair and resting my head on the back of the chair would cause the leather color to disappear. We paid $139 for their Guardsman protection...thats a joke and Bassett wont refund it. The Guardsmen people were the most rude, abrupt people. It was like calling insurance and continually just being told No. My contract states I have 30 days to report the issue and they kept telling me it was 7 days. Well then someone should have given me that contract b/c not what mine said. Then I was advised by Bassett how to manipulate the Guardsman team. That made me uncomfortable, whats wrong with telling the truth and getting the service you paid for. Then b/c I used the word discolored instead of stained Guardsmen said No a 2nd time....manipulation didnt work. The contract states bodily fluids, sweat are coverable but I guess washing your hair doesnt qualify. If I had called and said I urinated on the chair it would have been covered I guess. The feeling the entire experience left me with was deflated. I dont understand how a chair so expensive cant retain color from leaning your head against the back cushion. Never making a purchase again is my only satisfaction!

Great service, custom order and delivered early. On top of great service, the selection and quality is top notch.

We purchased $$$$ a live edge table&chairs. We went to 3 showrooms to view the items, none of them had holes in the top. The table had at least 30 small holes, usually in sets of 3 all over the table top to the point of distraction. I asked Bassett local and corporate to either fix it or replace it. Basically, too bad for you, you never know what you will get with live edge. Poor customer service. I spent hours trying to fill them.

My mother recently bought a sectional from their Fayetteville Arkansas location. We recently had very uncomfortable experience with a store associate name Chris. She recently ordered a sectional based off of a floor model in this store. The floor model had an assortment of varying sized accent pillows. In the initial brief she mentioned she wanted the accent to look like the accent pillows on the display model and was willing to pay for the correct dimensions and details in her choice of fabrics. Chris briefed her on what she thought would be a comparable custom couch. When the sectional was delivered to her home the pillows weren’t like the pillows on the display. They were much smaller. They were all the same dimensions. She went back to the store to discuss paying more to get a finished product that looked more like the display couch she wanted. Chris was not timely in assisting my mother. She calmly waited around 2 hours for help. His coworkers repeated asked her if someone was assisting her. When he finally decided to assist my mother, he was very rude. She calmly decided she was going to take her business else where. He aggressively followed us out the store and made a few rude comments. He insinuated my mother could not afford to shop there. Condescendingly offered to buy pillows for her. She had spent almost 5k on a couch and was dissatisfied with accent pillows. He made us both feel very uncomfortable. It was a very inappropriate situation. It felt racially motivated. She paid a premium for that couch and was not satisfied with the overall quality of the product and on top of it she was given appalling service. I’m heartbroken how your sales associate treated her.

Customer service excellence. Pam was very helpful in guiding me through the fabric and options for a sectional sofa. Received a hand written note shortly after I visited. The price was more than I was willing to spend because our dogs do spend time on our furniture. Great experience.

Didnt have what I wanted but helped explain some of the terms.

They have great furniture but if your not making a lot of money or dont have really good credit dont bother shopping there.

My one star rating is based on the quality and refund options at Bassett in Fayetteville. The sales and warehouse employees were good, but their hands are apparently tied. I do question the owner however as I was told I only had one option regarding a sofa I bought in July 2018 that looks like a family of 10 has lived with it. My home has 2 adults and no children. Im not sure which was worse the workmanship or the fabric - however I feel it is most likely a combination of both. We have purchased 3 items from this store and each one had to be returned and/or repaired at our home. A wall clock, the mechanics never worked and had to be replaced; A small wall mirror ($100 cost) that had to be returned for repair because the hangers were not placed properly and our custom sofa, which we are still deciding what to do with. The cushions were virtually smashed and out of shape within 3 months. When the store finally offered to have the cushions replaced, they ordered the wrong ones. Since that time, the back cushions are also dilapidated and the stuffing is falling to the seat level. They offered again to re-stuff and we declined. We paid almost $2000 for this sofa. Our ultimatum was to return for a new product or a full refund. Bassets only offer was to return the sofa and purchase another piece for equal value. Anything under the actual cost we would not be refunded and anything we purchased that exceeded the amount we would need to pay ! We will NEVER purchase another item from Bassett Furniture. Buyers beware...Dear Owner. Just for clarity, your statement: However, we wanted you to be a happy customer and offered you in-store credit for the full purchase price, to be used on any item(s) you chose at a deeper discount than our current sale is not exactly accurate.We purchased the sofa with a 33% discount and your offer yesterday was to replace our sofa with the current sale discount of only 25%. How is that deeper that your current sale? In either case, the quality of the 3 items purchased have been sub-par and my disappointment in the quality of your products remains. Thank you.

While Bassett can make good furniture, we have not had a very good experience. Our bedroom furniture took 6 weeks to get to Fayetteville and then we had to wait another week for it to be delivered. We live in Rogers which is about 30 minutes away. The set is beautiful, but one of the drawers is damaged. The communication and follow up about that was not very good. Then our leather sectional came in, (after waiting 4 weeks for it), with damage. Now well have to probably wait another 4 weeks for our order to be complete and then with the chance that the leathers do not match. The people that work at Bassett in Fayetteville have been very nice and apologetic, (thats the only reason I gave them 2 stars), but after spending almost $20,000 at this store in the last few months, my husband and I are extremely disappointed. It just seems like we should get better service than this for such expensive furniture. I wouldnt recommend Bassett and I probably wont be shopping there in the future.

Beautiful, well built, top of the line. Have several rooms of Bassett furniture that have stood the test of time.

Quality furniture selection with amazing customer service.

Very neat store with very nice people

Pam is great

Bought kitchen chairs 2 years ago for $275.00 each and they creak and groan like they are 100 years old. CHINESE JUNK dont buy it.

Way over priced even at 70%off same product online more reasonably priced

Great styles and furniture, but sales can be a bit hovering and pushy.

Super pushy sales people