Was not welcomed by anyone even though I was the only customer in the room. Stood around for several minutes while four service employees just looked at their computers. They could have said welcome to PS be with you in just a minute or something to let me know they even knew I existed. Out of all the employees we saw in service, parts, sales, and billing; only the billing department were wearing masks over their mouth and nose as directed by the mandate. I did not feel safe at all in the dealership due to this. Service had my car from Thursday evening until Wednesday and I did not receive a single call about the status of my car until it was ready. I should have been updated daily at a minimum. When I picked up my car it was parked out back and while I was putting my stuff in the car and cleaning it (due to staff not wearing masks or gloves) a service truck driven by a PS woman employee started blowing the horn at me over and over because she wanted the parking spot. This was beyond rude. This is the worst Ive ever been treated at this dealership. If this is how you are treating customers then I wont ever buy a car from you or take my 3 Chevy vehicles to be serviced here.

Powers Swain Chevrolet made this the best car buying experience I have ever had. Our salesman Joe was great! He was very patient with all my questions and explained the features of our new car thoroughly. Corey in finance helped make that part of our experience pleasant as well, even though we requested a late appointment. I highly recommend Powers Swain Chevrolet to all my family and friends!

Great customer service and they really take pride in that customer service. They really stand by their word and make sure the customer is taken care of. Kyle and Loretta were absolutely great to work with. This is definitely the place to take your car for a service. Above and beyond. Very impressed. Also, while I was waiting, there wasn’t much to look at in the new car section, but Tonya came out and just talked to me like I wasn’t there to buy a car…she was up front and no pressure. I appreciate that.

I was treated with class. They made sure I got the best deal possible without me asking a crowd of questions. Im satisfied with their professionalism. Thanks again!

We couldn’t be happier with the customer service and delivery at Power Swain Chevy. The process was first-class from start to finish. I would highly recommend anyone to go visit them for your next car buying experience.

I would consider myself a seasoned car buyer as this was my 30+ purchase ever. This was by far, the BEST car-buying experience in all of my years. My salesman, Bob Thomas was the most respectful, helpful, friendly, and honest salesman that I’ve ever met!! He helped me to find the perfect vehicle, a 3500 Silverado High Country Dually, despite that it wasn’t on the lot yet. He was well informed, and did everything possible to help me feel comfortable with purchasing a vehicle sight-unseen. I did not feel hassled, nor did I feel that the dealership was trying to get over on me with my trade in value. They were forthcoming with all numbers, and everything that was promised to me…actually happened! I highly recommend, and will purchase a vehicle at Powers-Swain Chevrolet from now on.

Tonya Ross provided excellent customer service. Truth is although I was looking at buying a vehicle I wasnt sure I was going to purchase on that day. It was Tonyas easy and relaxing conversation that caused me to go ahead and purchase the vehicle. I am not a patient person when it comes to waiting and she ensured that the entire purchase experience was less than 2 hours! Everyone provided great customer service just as they did when I bought my first vehicle from Powers Swain. Great job!

I have been going to this dealership since the 90s. Crate motor for my 90 S-10. Body and paint for my 08 Impala SS, and now my third Per-owned Vehicle. Great trade in on your vehicles. Ask for JR. He will do a good job for your vehicle needs. This is my newest Pre-owned vehicle from Power Swain Chevrolet. 2020 with 8300 miles. Yes actually 8283 miles.

Just awesome! This was my first time having a dealership do work on my car and what a relaxing experience it was. People can complain about prices too high at dealerships but you get what you paid for. Your car deserves the best to keep you safely on the roads.

I went to EVERY car Dealership within 80 miles of Fayetteviile looking for a Truck. The only salesman who treated me with respect and patience wasJr Bolding at Power Swain Chevrolet. Jr Bolding was more concerned that I found the right truck at the right price then making just a quick sell. Jr Bolding is not your normal “ Car Salesman “ , He impressed me with his Cool , Calm and patient demeanor and not once did I feel hurried or mislead. Jr Bolding is a retired Military Veteran and he has gained my Trust and Respect . I’ve never been pleased with ANY car salesman in my past until now, Jr is one of a kind ! How incredible it is to spend so much money buying a Truck and not having to worry about being misled or cheated . I drove 2 hours to Power Swain and because of Jr Bolding I’ll only buy my vehicles through Jr. What a guy , what a pleasant experience ! You must see Jr Bolding so you can experience what being treated right at a dealership truly is like .

If I could give 0 stars I would! The lack of customer service here is ridiculous! Not one person in here has the decency to hold a conversation without getting a huffy tone or being rude or insulting. They never had a straight answer about my vehicle and the work that needed done on it and went round In circles with different information for me from the beginning. Completely unprofessional and just a joke!

My husband and I went in to look at a truck to trade in his older one and we had such a fantastic experience. Everyone was so nice, it was almost like being around family. Our salesman JR Bolding was incredibly nice and helpful to get us the exact truck not only that needed but very much wanted. Kelly Butler was our sales manager and worked out deal after deal with us. He really helped us out to not only get us a good price on our old truck but also gave us money off wherever possible. Highly recommend this place for all, especially military! A lot of the people that work there are retired military and want to help!

This dealership is awesome. Very friendly staff. I just purchased a 2016 impala there and love it. The process was easy from start to finish. This dealership has a customer for life. THANKS POWERS- SWAIN

Service representative was awesome. Took care of us just fine. Made sure to let us know that the first oil change was on GM and that they cared about providing us the best experience possible

Jane & I have purchased at least 9 cars from PS Chev. Always excellent experience. The sales personnel are great to work with. The Service Dept people will make sure you are satisfied with their work. We drive by another Chevrolet dealership to go to Powers-Swain!

My appointment was on time and the service writer was quick, polite, and knowledgeable in getting my car into the service area. Work was performed in a timely manner and I was on my way. Everything was great.

Second time I have come to Powers-Swain Chevrolet to get my oil changed on my 2020 Silverado. After the oil change, the Hood Open notification came on while driving NUMEROUS times. Some times every few seconds it would click on and off. First time it happened, I brought it in the next day and they fixed it. Second time, the same thing happened with the Hood Open notification, except this time now my alarm is randomly going off. Now I realized its something that someone is doing wrong when they change my oil. They messed up my Home Screen settings so it looks way different, and they are messing with some electrical component to make these notifications and alarms trip up. This has NEVER happened before to my truck, its only after I take it here. This time when I asked if I could come in, I was told I couldnt bring it in for over a week. Well thats not possible for me as I was leaving in 2 days to go back home to FL after getting out of the Army. I asked to speak with a Supervisor and politely told him what happened, and that I take my truck to Chevy so that the job gets done right, The Supervisor apologized, but pretty much told me the same thing. I expected some better customer service for being severely inconvenienced to the point where I have to disconnect my car battery at night so the alarm wont randomly go off. A free oil change or something for the inconvenience. Even though Im no longer in the area, I will be telling my buddies dont bother coming here as far as servicing their vehicles, go somewhere else.

I could not be happier with my experience at Powers Swain. I first went to the dealership to test drive a Traverse locally, with the intentions of actually purchasing a vehicle with another dealership in Raleigh. I was paired with Regina for the test drive and she was very helpful in going over all the features I’d love as a mom. Never once was she pushy while test driving. I also looked at a new Tahoe that was on the lot while I was there, but didn’t actually drive it. My family and I then spent that Saturday morning in Raleigh at a dealership that made us feel very overwhelmed and taken advantage of. We left the dealership for a lunch break and didn’t go back. I called Powers Swain from Raleigh to see if the Tahoe was still available and we headed straight there. Regina met us there with the Tahoe ready to test drive. We drove it around town, but I kept thinking about the Traverse. Regina let us know there was one in transit in the color and trim I wanted, but it wouldn’t be in for a couple weeks. I couldn’t decide so they let us take the Tahoe home for the weekend. Monday morning I met Regina back at the dealership to return the Tahoe and let her know I decided to go with the Traverse. This was my first time buying a vehicle all on my own and she made it super easy and enjoyable. Again, never once was she pushy. I really felt like she wanted to make sure I purchased the right car for me. Coyier was also very helpful and patiently talked through all the extended warranty and gap coverage options with me until I felt confident with which option to choose.

LOVE this dealership! I came here on a Saturday after having a bad experience at another local dealer. I had inquired about one of their cars the night before and had been texting with one of their employees setting up a time to come in and look at it. When I got there he was waiting for me in the parking lot with the keys! Donnie was on top of everything and made the process so easy and stress free. After the bad experience at the other dealer I didnt have my hopes up of leaving with a car but he made sure I left with the one I wanted. Coyier in financing spoke in terms that I could understand and explained everything thoroughly. I had to bring my car back in a dmfew days later to get something corrected and Donnie knew I had tonwork so made sure my loaner vehicle was ready to go. Thank you to Donnie, Coyier and everyone at Power Swain for making this my best experience ever at a dealership!!

Haven’t had any issues until the last time I went oct 2021. Took over 2 hours for an oil change. To add onto that, the mechanic broke 6 of my lug nuts (improper impact wrench use) then told me it was because of a small bit of rust from the winters of NY. That being said I have never had this issue and I have lived in Massachusetts my whole life. Which then they tried charging me 11.30$ piece for the lug nuts when it was their fault to begin with. That was something I should not have had to pay for being their fault. Never returning here.

There isnt that much to say. When things are going great and well with you guys, like outstanding customer service and the great communication skills you showed and provided to me, Im just appreciative of that kind of service and support. In addition, it is my pleasure to pass it on to the people I meet. Im trying to say that people need to hear about to good more so than the bad. Thanks for a job well done.

Got everything done that I needed, except for the 27 point checklist was not attached to my bill nor left in vehicle....had to go back inside and ask for it. Also had a coupon from dealer for oil/filter change and asked service tech about it and she told me the cashier handled it, she knew nothing about it. When I went to cashier window a sign was on window that the service tech would take care of dealer coupons.....not very good or professional....but cashier finally honored it after conferring with two other colleagues. Why do I get these coupons every other month from dealer if it is confusing as to who handles them when it was clearly posted on cashier window. 20 + year customer.

My experience with Chevy Power Swain has been magnificent from the start when I did not know where I should be and everyone in the dealership were genuinely helpful and friendly, one lady even stopped what she was doing and took me to the body shop area where i need to be. 100% southern hospitality is well- observed around here! When it comes to the service, their body shop is AWESOME! Ricky always update and explain to me of what is going on with my truck. I was surprised how cheap it is considering it’s dealership so definitely they DO NOT SCAM customers and VERY REASONABLE PRICE. Most highly recommended!!!

The service department and the people working back there did a wonderful job and the customer service in the service department was exceptional! However by far the worst customer service was experienced when going to pay my bill. The woman behind the glass window was VERY unpleasant and kept complaining that shes still at work and not at home. Its sad when the service department staff go out of their way to apologize to their customer about how miserable the lady was who checked us out. All I can say is thank you to the wonderful service department and because of them I will continue to bring our vehicles there.

These are the most caring people I ever bought a car from got service from they are so attentive to detail and making sure you have a great Chevy experience I even had the sales rep who sold me my car come over and visit me while I was getting my oil change little things like that make a difference with customers and I thank you guys

Everyone was very helpful and friendly. My agent Tonya Ross was very informative about the vehicle I was purchasing. She helped the process go smoothly. She was one of the best I ever dealt with. I am forever a Powers and Swain client. Teamwork makes the dream work.Darla TibenRivera

The lady Linda is the only reason I gave two stars. Other than her everybody else made it seem like a problem. They treated the regulars with respect while treating me like trash. I never did a review in my life and I work in customer service and have been working in customer service for 17 years at the same job. I bought my car from here. Yall need to step it up.

I scheduled an appointment about two weeks ago to have my 2006 Hyndai Elantra FOB remote program at this location. When I arrived at the service department and upon explaining the receptionist the reason of my visit, she told me that they could not provide the service because they are a Chevrolet dealership and not a Hyundai dealership. She said sorry we can help with that. I told her you would get my review.When I made the appointment I specifically told the person on the phone what year, make and model vehicle I needed the service. She did not say that the work could not be done. All she said was that the tech that does the work was not available that week and that I needed to wait until the next week,. I asked how much was the service, she said it would be $45.00. I also have someone from your service department by the name of Kiara sending me a to confirm the appointment. IF the service can not be done there why did not she say so. That is not the way to conduct business. I ended up taking my car to the Hyundai dealership, and paid $65.00. I will no longer bring my car to these people. I hope whoever reads this review also consider the same.

The service Rep Nancy was amazing. My balance was bad so I called to see if I could get an appointment within the next 2 days because I wanted to go out of town for Memorial Day. I called and Nancy was able to squeeze me in and was out in about 30 minutes. She is amazing and will continue to come there for my vehicle service needs.

Service was prompt and knowledgeable on what services needed to be done. Great turnaround time.

From sales to service the staff is always friendly and professional. I have purchased multiple vehicles here over the years and always bring them back for service when needed. The service department is knowledgeable, communicates well, and doesnt nickel and dime you like a lot of dealerships do. Highly recommended.Full disclosure: I have a family member who works here, but most of my experience was before that was the case.

I normally take my Tahoe and Suburban here for mechanical services, and usually never have any issues. Today, was the worse car service experience I ever had with and dealership and has me looking for another Chevy dealership to take my cars to.I had an appointment scheduled for 9am (the appointment was scheduled a week prior for safety check on the brakes that was recently recalled on by the manufacturers). This will be my third trip for the brakes recall. I brought my car in at 8:30 am and left my car since I had an appointment to get to. This is normal since they always call when the car is ready. At 2:30 pm I had to call the dealership since I had not heard anything about the status of my car. They told me it was just now going into the shop ( 6 Hours Later).Currently still here at the dealership while my car is in the shop. A total of 8 hours here at this dealership for my car to just now have service and repair attempted on it for brakes replacement.The communication here at this dealership has definitely change in the course of a few months.I will not be returning.

Had an excellent experience with the service center. Though communication was a bit off early on, I cant argue with the results. My car was expertly serviced and I couldnt be happier.

The service department is terrible I mean terrible cannot diagnose nothing with your vehicle when you take your vehicle to them they are just terrible can’t fix nothing. It’s my 2021 Tahoe making noise I have rode with the visor out of the service department they cannot hear the noise but me and my family and friends can hear it there’s something wrong with their hearing evidently I will never ever recommend anyone to take a vehicle to Power swainChevrolet service department in Fayetteville North Carolina never.

We worked with Donnie. He was amazing. He made sure that we got exactly what we wanted. He wasn’t pushing, nor did he try to sale us something we didn’t want. He was patient, and willing to answer all of our questions. He made the buying process so easy. He also was able to get us lots of rebate. I really appreciate all that he did for us. We are looking for another vehicle as well, as soon as my husband makes up his mind, we may return.

I dealt with 6 dealership in an attempt to locate a vehicle, get a quote, and value my trade. By far and away the service I received by Dan was as if I was his only customer. From start to finish he was available by phone and text and his team provided me with a great value on the new car and on my trade. Further, the vehicle had not arrived yet and he kept me up to date almost daily to let me know where it was and project when it would arrive. I passed 6 different Chevy dealers on my drive up to Powers-Swain and Id do it again. When I arrived the car was washed and detailed perfectly and waiting out front. When I went inside I found out that it was not just Dan but the whole staff that was helpful and the process was seamless. As a customer who has worked in the car business in the past I can tell you if you want low stress, honest prices, and easy process then a call to Dan at Powers Swain Chevy should be your first. I have bought and traded over 90 cars in my life and this was the easiest. Thanks again Dan!

Upon walking into the service department I was greeted by Mrs. Loretta, who just made me feel so welcomed. After advising her that I had an appointment she informed me I wasnt on the schedule. I then informed her I had made an appointment on my chevy app. After showing her emails and text she fit me right in the schedule. I was very pleased with my service.

Unfortunately I dropped off my truck for a transmission change out on 11 March 2021. I was told it would take 2-3 days, today is 29 March 2021. On 26 March I went to go ask, again, if my vehicle was ready at approximately 11:00am. I was told by customer service that they were so very close to finishing it and that she would call me, after verifying my number, after lunch. I politely asked her to please let me know due to us having travel plans. Welp, no phone call to me. Due to this, and them repeatedly telling us that we were on the waiting list for a loaner, by the time we tried to get a rental car there were none available and the weekend was blown. By the way, I had to get something out of the truck since they were not finished on 26 March 2021. The so, so very close to finishing was an outright lie as the transmission wasnt even mounted. Sometimes the truth makes it easier for the owner to make plans accordingly. Highly disappointed!!! Exactly the reason I dont like to do business with car dealerships. Never fails.

Everyone we had contact with, was very helpful and friendly, throughout the buying experience. All of my concerns were handled professionally and in a timely matter. As a retired soldier, everyone gained my trust and respect, which is extremely important to me. I feel confident, that all or any future needs and concerns, will be addressed with assurance of satisfaction.I want to Thank everyone with my purchase of a 2021,1500 Silverado, Crew Cab, 4x4.I will Find New Roads!Thanks William

Service on transmission was good and replaced brakes everything is working great drives like a new truck

Have had issues here in the past. This time was worse than ever. My 2019 Corvette had a Crank notary situation. Took them 5 days to replace the Fuel pump driver module. 7 days after pickup, same issue happens. 19 days later, theyd replaced the fuel pump and harness. At pickup I noticed the rear bumper they removed wasnt completely secured correctly, the fuel filler neck was reinstalled crooked, the exhaust tips were misaligned and the fuel level was bone dry when it was a full tank when it was towed in. Now I have to go back to get it all fixed and waste more time.

Had a great experience purchasing my new Chevrolet Equinox! Tonya was a wonderful sales person

WOW! Just WOW, what an amazing experience we just had at Power Swain. We decided last minute to check out Power Swain in buying our truck. The whole team Phillip (Sales), Kim (Finance), and Jeff (Management) worked so hard to get the price my husband and I were comfortable with and still keep us in the truck of our dreams. Phillip showed me the ins and outs of our new 2019, and even are just a phone call away now when we need help. They went above and beyond in making sure it fit our needs and wants showing us the specs and even setting my up the My Chevy rewards and linking my current Chevy with our new one. Kim in Finance is a magic worker! Jeff was just a great guy to see be involved with our deal. I know at some places you never see a manager but seeing him involved and talking to him one on one was an experience I have never had at a car dealership. We are looking forward to dealing with this team again in a few years when it is time to upgrade my SUV. Till that time I will be recommending everyone to this dealership! Thank you again!!

Just purchased a pimped out 2014 Chevrolet Camaro LT Coupe from here yesterday and absolutely love it! And on an INCREDIBLY reasonable deal too thanks to Tonya! The buying process was smooth, the staff were incredibly friendly, and the car was detailed extremely thoroughly! My overall experience here was absolutely phenomenal! Thank you Powers-Swain Chevrolet!

BEST CAR BUYING EXPERIENCE EVER!!! The staff at Powers-Swain are incredible!! After searching numerous dealerships throughout NC & SC we arrived at Powers-Swain in Fayetteville, NC. Fantastic customer service seems to be a thing of the past here lately - NOT at Powers-Swaim Chevrolet though. Our salesman, Joe Williams, the sales manager, John Seaford and the finance manager, Coyier Cannady all went above and beyond to provide the best customer service weve ever received at a dealership. We had such a wonderful experience with their team that we have decided to purchase all our future vehicles from them. Kudos guys...keep up the great work!!!

Friendly, and very helpful in explaining whats happening and whats going to happen. As well as quite easy to buy a car here.

The dealership made my buying experience very easy and my purchase went smoothly. I will buy here again

Oil change and Tire rotation. 40 minutes in and out. Thanks Power-Swain

Very friendly and professional. My car is fixed! I have been shopping/buying from Powers-Swain Chevrolet since 1995. Thanks so much!

I truly appreciate everyone that works there. From the person that answers the phone to the mechanic, service assistant and manager. Thank you very much.

I worked with Joe Williams amongst a few others, I would like to say I had an amazing experience. Overall the process couldn’t have gone any smoother.

I first want to say a BIG THANK YOU to Curtis Rosser for his hard work. He went above and beyond for me more than any other dealership has. He found me the car that fit my needs. VERY VERY friendly. He made me feel like family from the start. I recommend anyone who is looking for a car to see him. He does not stop till he finds what you want! If i every go shopping again he will be my go to!

My salesman Joe was great! a really big help with purchasing my Traverse! Smooth transition!

One of best dealership in the state. They have a top-notch sales force and service department. They offer great deals and have always been a pleasure to do business with. Stop by and give them a look.

Came in and was approached right away. I was able to show the salesman a list of vehicles I was looking for and he had two out of the three vehicles I was looking for. After I made my decision, all the paperwork and financing was a breeze 👌

I drove over an hour looking for the best price on a Chevrolet truck. Powers Swain provided that. Tonya was my sales person. She was awesome, very knowledgeable and very friendly. Felt like I was buying from a family member. Kelly the sales manager worked with me to get me riding. I would highly recommend this dealership, and highly recommend Tonya and Kelly. Thanks you two. AWESOME

This is the second time that we have purchased from Power Swain, but what made us return was Tonya Ross. Her professionalism, patience, and knowledge of the vehicles was what set her apart from other car sales people that we have purchased from in the past. I will continue to send customers her way simply because of who she is and how she is able to articulate information clearly and effectively. Thank you Tonya for continuing to bless people with your smile. We would also like to thank Mr. Corrier in the back office that is the financial man!!!! Thank you for your assistance as well!!

Took over 3 weeks and I had to call to find out what was going on I expected them to at least call me and let me know what was . Took 3 visits to finally fix the transmission problem . Got it back and my ac hose was damaged cost me $938. To fix a hose got in the truck still no ac the other hose was leaking they fixed that for free now only 2 weeks later ac not working again pretty sure it’s leaking again and they tell me I got to wait another week beforethey can get to it

I am a first time chevy owner now, took my vehicle in on December 4, 2020 for some recalls. I was taken care of by Miss Debra. She was very helpful and addressed an additional issue I had with my vehicle. Mr. Allen was also spectacular. He got me to work on time, then was able to pick me up to retrieve my vehicle during my lunch break, since my hours were crazy. Thank you Miss Debra and Mr. Allen, you both are very appreciated for your customer service.

Service was fast, friendly, and efficient. Best service Ive had in years from any car dealership.

The body shop provides excellent service! Rick is the man! I was very pleased with the quality of work, time, and care they took with my vehicle.

I have purchased several trucks in my life from different dealerships but Power Swine Chevrolet made me fell like they were their to help me get the best deal. My salesman was Bob and I would recommend him to any of my friends or family to help them purchase there next vehicle.

Mr. Calvin is amazing! He literally took his time to make sure my problem was resolved with Mr. Mark!!

The dealership and the employees are WONDERFUL! Luis helped me out and did an excellent job! I was in and out of the dealership in no time! I was able to have everything prepared and ready to go when I arrived at the dealership! Thank you for giving me my dream truck! If anyone needs help, go see Luis Solis!!! You will NOT regret it.

Pretty simple and straightforward. The dealer did everything to get me approved and I left in my new truck.

I went for an oil change and tire rotation and when I left my check engine light was on. I checked my app and my ABS is messed up.

The service was great but they had to keep my vehicle and was not offered a loaner since I have no other ride. I had to rent a car for the 2 days they kept it. Wasnt happy at all when I spent right around $2000 . Wont be coming back.

JR Bolding was a fantastic salesman! My sister drove 347 miles to purchase her 4th vehicle from Mr. Bolding. Hes now looking for a vehicle for me. Great customer service and dedication! If youre looking for a vehicle, ask for JR Bolding -- you cant go wrong! Happy New Year!

I would never take my vehicle here again. The worst experience I’ve ever had. Nancy in the service department was the rudest most unprofessional woman I’ve ever spoken to. After asking to speak with someone else she said “sure I’ll transfer you to someone else..” and hung up the phone. I talked to their manager he said he would get back to me and never did. I couldn’t get the owner on the phone either. This is how they treat you after you give them your money and THEY SCREW UP. Not only did they not fix the problem and leave the wheel lock off my car, but I was quoted at one priced and charged another when I went to pick my car up. When I asked why no one could give me a straight answer. Just save yourself the headache and go to one of the many other Chevy dealerships in Fayetteville because this one is awful.

Great communication and friendly staff. Great experience.

Great Service leader/advisor

Ive been fairly happy with this dealer, but Im editing my review. When I had an oil change on 4/30, just before I left, my svc rep began telling me how to active my OnStar trial. I said, I DONT WANT THAT. She said, Its free, and continued telling me how to activate something I didnt want or ask for. Fast forward to 5/7. I begin getting texts that my WiFi data is almost expended. On 5/8, I got a text that my data had all been used- and my WiFi stopped working. I called OnStar to get it working again, but after an extended hold, was told that my WiFi plan had been cancelled when the trial plan was given. The rep said that he was service, not billing, so I would have to be transferred to get it resolved. I called Powers-Swain, and spoke to the same rep who assisted me on 4/30. I said, IM OUT OF TOWN IN A STRANGE CITY, AND CANT USE MY GPS BECAUSE YOU CANCELLED MY WIFI. She said, Oh, that shouldnt have happened. Ill call Monday. (5/8 was a Saturday.) I repeated again that I was traveling, and unable to use GPS,. She said again she would call Monday. My WiFi has yet to be turned on. Im not sure how my dealer was even able to cancel a monthly service I pay for without authorization, but I am furious with both Powers-Swain and OnStar.

Service was excellent as always. Staff are always helpful and professional. Thank you.

Best kept secret in Fayetteville, the service is awesome, and very professional

I dont even want to give the one star. We had an absolute horrible experience with them they kept our vehicle for over 4 weeks and got it back bolts and things were not even tightened. I wish I would of known before hand that they have terrible customer service. We spent over 5 grand and still have issues.

This is the 5th vehicle we have purchased from Powers Swain. The experience gets better each time. Thank you.

Nancy was very knowledgeable professional and friendly. I enjoyed working with her. Way to go Nancy.

Power-Swain Chevrolet always have the customers best interest at heart! They always ensure that the customer is aware of the progress on their vehicle status!

I was helped by Dan, he was cool, helpful he showed my how I could do everything from the app on my phone, he showed me the features of the car, he made the whole process simple and easy

Absolutely the easiest, fastest, most thorough truck purchase I have ever made. I found the truck I wanted, sent a message to the dealership online and was texting with Sales Advisor Luis Solis about 20 minutes later. Whole transaction done online from my living on my cellphone. They overnighted the paperwork I signed and returned. My truck was still in transit from the factory so it wasn’t until a couple days later he called me and my truck was delivered. The gentleman brought my truck to my house and took my trade back to dealership. Best trade in offer on my trade and and awesome discounts. This is by far the best dealership and Luis is by far the best sales advisor.

I was always under the impression that when you took your vehicle to the dealership and they did any kind of work to it whether it be servicing or repair work they cleaned your vehicle when they were done. For what I am paying for my truck and the amount that is charged for my servicing to be done there I don’t understand why y’all cannot clean the vehicle when you are done. I had grease smears on the edges of my hood and on the lower part of my door. At the very least they could at least clean their own mess up

Vehicle was repaired which was nice. When I set up the appointment I asked for a loaner vehicle and 2as told to ask day of. When I asked day of, they said thats something to request when making an appointment. The repair took longer then I had thought it would be so a loaner vehicle would have been nice. My main issue was, I had my truck washed and detailed before I brought it in and when I picked it up it was completely dirty on the outside and still had all the plastic and such inside.

The communication was by far the best I have ever had. Made everything easy.

Went on line to Power Swains Web site to look at the 2018 Camaros. Filled out all the necessary paperwork, was contacted by the dealership with in minutes. With in half a day, I was contacted by Wayne Carpenter. I set my appointment and was in out of Kim Lunds finance office within minutes...excellent customer service, best experience buying a car Ive ever experienced. Go online and try, no pressure, just awesome!

Ragina was phenomenal. She helped me get exactly what I wanted with 0 hassle.

They were very thorough with the oil and cabin filter change.

Ross and Mark in the paint department did a spectacular job. Exceptional attention to detail are second to none! Thank you so much!! Also a huge thank you to the diesel mechanic in the service department when my truck check engine light came on as I was heading out of town to be with my mom during her last days. In and out in less than an hour! I cannot recommend them higher! Just fantastic service!!

Service was great oil change and tire rotation.

Huge thanks to Power-Swain Chevrolet and Big Dan one of the sales associates there for such a smooth purchase of my brand new vehicle. If anyone else goes here I recommend asking for big Dan, he’s super helpful and is a great conversationalist.

This is the second purchase from sales mangers Kelly Butler & Jeff Edmond, the process was great as always. A absolutely no nonsense buying experience. The sales professional, Calvin Rosser has been providing top notch, five star approach to providing a personal aspect to challenge of a vehicle purchase for 35+ years. God willing Ill be back again.

Was interested in selling a vehicle. Cheri was excellent in communication prior to actually coming in. Polite and non-pressuring. On Saturday, 11/14/2020, took the vehicle in and was assisted by Phill. He was extremely helpful, courteous, informative and knowledgeable. Unfortunately, it didn’t work out with the sale but I would highly recommend either of these individuals. When the time comes for us to get a new vehicle within the next 12-16 months, we will definitely give Phill first shot at assisting us.

Was in for an inspection, oil change, and tire rotation. Power Swain got my vehicle in and out and had me on my way.

Brought my Silverado in for an oil change and tire rotation. I had a 9:00 AM appointment and I arrived around 8:45. They told me there was one recall that need inspection (the middle seat seatbelt) and it wouldnt add any time to the service as it was only a visual inspection. I dropped off the keys and sat down. It took almost 3 hours for the oil change, tire rotation, and recall inspection. At just over the 2 hour mark I saw them pull my truck out of the bay and take it around back. I waited 40 more minutes before I went and asked the status of my truck. The associate up front went and checked. He returned and said they were waiting to check the recall and it would be about 5 to 10 more minutes. Almost 20 minutes later they finally pulled my truck around front. It took them an hour to check a seatbelt recall via visual inspection? I dont buy it. They let it sit in the back. Terrible time management. If I wanted to wait that long I wouldnt have made an appointment. I missed most of my morning work for something that shouldnt have taken longer the 45 minutes at most. I had to ask for updates, I was given no updates by the staff. Horrible customer service. I wont be coming back unless I have all day to wait.

Friendly and prompt service.

Very good service from Loretta and Calvin Scott. Hats off to all

Great dealership, been doing business with Powers Swain Chevrolet for 33 years. Nice to see faces of the pleasant people and their knowledge of their products. Recommend this dealership to everyone. Phill Cannady goes beyond to make your purchase a great deal.

Lets keep a long story short. The service is good. I will not sit here and say that it wasnt. The workers in the service department are very friendly. So here is the issue. Nothing gets fixed. I have paid around 300 dollars, which is a decent sum of money, all to be told that they are not sure what the problem is. They say, it could be this, or it could be that. Im looking at around 1,000 dollars to fix something that might not even need to be fixed. I know this can happen from time to time. Sometimes you just have to fix things and hope it solves the problem. But hey, just know, the people are friendly and the mechanics, in my opinion, are under skilled in identifying problems considering I was able to figure out what the issue was myself, and Im not even close to being a mechanic. Also, dont be surprised if they tell you it is going to cost one thing and next thing you know, the bill almost triples. Again, nice people but not the best at identifying problems. Hopefully this helps you all.

Recently bought a car from Tonya Ross! She did a wonderful job and made sure everything was right and good with the sale! Will definitely buy another from her in the future! Second one down more to go!!

They did a great job fixing my car after a crash a few minor adjustments have to be done but appointment was made quickly

Good customer service