I, Wende Lee Sharp, poured out my frustrations immediately upon arrival towards Naomi, the representative at the window! She accepted my remarks with gracious, composure letting me ventmy anger. After I was somewhat through, she calmly explained the procedures of this national company, which has no regard for personal touch! Naomi definitely has NOT LOST the good old fashioned way of business!!! “The CUSTOMER is Always RIGHTShe is the very example of HOW customer service should BE!!! She deserves a RAISE!!! Very Happy SheWas My Representative!!!!THANKS NAOMI!!!

Naomi was very helpful and friendly. Fast on getting the storage unit for me.

Naomi is the best. Before I use to have problems catching someone in the office to pay my bill no matter what time of day I came. She is so helpful and polite and is always willing to help. Thanks Naomi.

Noami is a wonderful 5 star employee! Very helpful and professional !

Horrible. Super inconvenient hours, staff lady running the joint was rude. Seemed like everything was always broken. The open Gate feature via the app never is online, and online it says 24 hours, DEFINITELY NOT 24HRS. No use of the restroom NOR the dumpster on-site. Super high in price for a junky storage facility. If its gonna be junky the price should be wayyyy less. Stayed only for a few months. Horrible experience here. The picture was the entrance to my unit. Barely hanging on by a drywall screw... smh...

I love Naomi she is very polite and helpful. She always working and stops to help me with whatever i need and I appreciate her. Please keep her here. Thank you

Naomi is the best. She knows her stuff there is no problem she can’t fix. Had a wonderful experience. Clean secure and plenty of smiles.

Ms Naomi was so kind and helpful She was lifting heavy bench but stopped to help me with my lock. She was so nice and pleasant

I had a great experience at Public Storage today on Beck Ave. in Fairfield, Ca thanks to Naomi who was extremely helpful. I was looking for moving boxes and she explained all of the products they offer and how I could use them. She helped me narrow it down to what I needed and loaded my purchases in my vehicle for me! I would recommend them for your future moving/storage needs. Thank you Naomi!!

Naomi helped me today! She is amazing, explaining everything clearly, showing my options, taking the time to walk me through. I really appreciate her time today and making me feel good about my choicesThank you Naomi

I had an excellent experience with an employee by the name of NAOMI. She was the only one that EVER gave me the right information and was very professional. She knew what she was doing, and Im greatly appreciative.. thanks again NAOMI 🎂🎉🎊 from 990 beck Ave, Fairfield, ca.

Naomi n Neisy tagged teamed n got a perfect unit. They all smiles n very helpful energetic new their stuff one one location to next. Id them 10 stars n more but require only 5 stars 🤩

Naomi was amazing!! So helpful and extremely polite! Clean facility and easy to find.

Naomi was the best! She was very friendly and made my transition from a smaller unit to a bigger unit very fast, easy and painless! I would recommend Public Storage in Fairfield on Beck Ave to everyone!Thanks again Naomi!

Naomi was a very awesome lady helped so much with out of town public storage in Pittsburg ca. She is a very kind lady. My shot out to Naomi. God be with you dear sweet Lady

Carla was absolutely amazing. She went above and beyond to help me find the perfect unit. I would highly suggest renting from this property. Thank you Carla! Cheers

I’m very happy With Naomi . I only wish she had been at this facility from the time I moved my stuff in the two units I rented.

Great customer service, She was polite and very helpful. She answered all our question and made great suggestions.Thank you Naoma

I had some problems with my initial signing up for a unit. But I had one of the employees by the name ofNaomi and site Manager Carla theyworked out the details theywerevery helpful and pleasant. They showed genuine concern for what was going on and ultimately fixed the problem. I left happy and willing to continue doing business with the company

The prices are cool But their representative is great if you go to public storage go to the one on beck in Fairfield Naomi will get it done for you

Naomi helped me today and both buying a storage unit was seamless and easy.

The property manager Carla is such a blessing! Very friendly and efficient she explained everything we needed to know I would highly recommend this storage facility for future storage needs based on her customer service and knowledge of the company . Everytime I come here she is cleaning the grounds or hard at work appreciate you Carla!

Naomi was amazing! Made you feel welcome and like family, got everything squared away and moved in very quick

Naomi has been so helpful since day one, she is Friendly and always has a smile even with the remodel and all the crews here everyday she keeps things running. A real asset to this location!

I’m a first time resident and Naomi helped me get situated. She was so helpful! Thank you so much for everything.

Naomi was so helpful to me and answered my questions. She truly knows her stuff. Thank you for her.

Ms Naomi is wonderful and beautiful! Make sure to keep her. I was in Vegas and she helped me so when I got home I had to come see her in person and she was just as friendly in person, she made my day!!! Thanks Naomi

Only reason I gave it one star is because I couldn’t give it less!No one is ever in the office, nor do they ever answer the phone…Oh and beware if you go after hours the woman who stays in the shack in the back will come out and hold a shot gun out at you. When we first got out unit online and checked in took us a whole day to find the woman, when we asked her for help… she was upset to have to come out of the office and help, mind you public storage sent us the wrong code. We checked out 2 days after checking in, smells like rats and they have rat packs inside of the units! Be careful when bringing your stuff in to this place. We’re still awaiting our refund.

I’m glad I came across this public storage center. Yvette was very polite, and helpful during this stressful move. She definitely made my day!! The property is also well kept and secure. I recommend this place if you want a peace of mind knowing your things are safe and secure at a reasonable price.

Carla has outstanding customer service. She answered all my questions And she was very patient because I was having a hard time understanding. Very friendly

Naomi was extremely helpful!! She took care of the business, and made renting my storage unit easy and painless!!!

Niecy !!! was very polite, professional, & straightforward w/ helping me secure my unit, & complete my reservation for an easy move-in, She also helped me set up my account through the public storage app, Im very appreciative of her... Thank yOoouuuu Niecy !!!! Lol....🤗

Naomi is a real asset to your company. She gave excellent customer service.

Naomi was awesome providing excellent servoce to me .During this stressful time fpr my kids to have strage. She os a wonderful person thank Naomi

Ms Naomi is the best customer service person in the world!

I am so happy I chose this location I am always skeptical of where to store my belongings when picking a storage place but the girl working her name is Carla was great when I walked in she was cleaning the property which is always a good sign then she introduced herself and asked me what I was looking for and made sure I felt comfortable storing my things here. Thank you for taking the time to see my concerns through the end I appreciate Carla wanting to help me Thanks Carla!!!!!!

Was very courteous friendly helpful it’s a clean establishment and Naomi was awesome

Amazing service by Naomi, appreciate it a lot will be coming back.

Carla made my experience renting at public storage very pleasant and enjoyable. I would definitely continue renting here. Carla was very knowledgeable about the ins and outs of the facility. She had answers to all of my questions and i was satisfied with all her answers. and that is all a customer can ask for. Thank you.

Niecey she is a beautiful person, great customer services all nice and I will recommend!Thanks

Naomi she’s a keeper she was very helpful very knowledgeable of what’s going on at her office

Naomi was sooo helpful over the phone and in person. She made my reservation into a transfer because she determined I needed a larger unit instead of two units. I’m happy. Thx Naomi

Niecy and.Naomi were awesome, friendly, knowledgeable and provided great service...home town feeling!

Naomi is very professional and helpful on what she does at the facilty. She will go above and beyond to get you what you want

I can only review the contact and financial rental process, which was very good. The location is ideal for my needs. Ashley, the office person, was helpful in showing me two available units. If there are any substantial negatives throughout the actual usage or experience, Ill post that as well.

Carla was great! Extremely helpful! Love this location because of her! She has great customer service skills helped me with all of my needs! Left here feeling my things were secure and safe because of her thanks Carla !

Naomi was very professional, conducted herself in a professional and respectful manner will refer public storage beck to family and friends!!!!!!!

If and whom it may concern niecey was of good nature and service,thank you!

Ms Naomi was such light of sunshine and sooo very helpful. Thx Naomi

I was very pleased with Yvette, manager at 900 Beck Ave., Fairfield, CA 94533 on how professional she was. She was kind, helpful and courteous. She went out of her way to assist me in any way she could. It was a pleasure to know that there are people/employees willing to help.

This is a nice, clean facility, friendly staff, manager lives on site. Located off of Claybank Rd. Rates are not as good as some, but they arent as bad as others. Reasonable I suppose! The one bad thing is the hours, not open late enough

Niecey helped so much with my move and made it so easy and stress free

Carla was awesome. Great customer service super friendly and informative. She made my moving experience so smooth

Carla was awesome made my experience here with the renting process so smooth 5 stars for Carla !!!!!

Wonderful and very helpful experience!

Naomi went above and beyond to get me a storage unit after my unit was rented. Thank you!!!!

Yvette was very nice, great service helped with everything i needed and some. Great place

Loved ms.naomi she was awesome

Yvette helped me today very polite lady can answer any questions you have. Clean and secure facility.

Carla is great fast friendly service. Made the process so easy. Thank you!

Yvette has recently started at this location and is very professional and polite every time we have interactions.

Naomi was great!

Carla was great fast and friendly. Thank you

Property number 21614Always friendly Yvette assisted me this morning 3/22/21. I like that you can make your payment at anyone of there facilitys.

Great Job Tessa! It was painless and quick! I have used Public Storage before but she was sure to inform me quickly of everything that you guys offer! I was in and out with a new space in 20 mins. Now I can get on with moving in 100 degree Heat! Thanks again! Also the place is right by the freeway which makes it easy to get in and out if you don’t live right in Fairfield but pass by on your way to or from the city.

Carla is so pleasant, everytime I come to my storage she always speaks ask me how everything is going how is my storage and is very attentive. Great customer service that you just dont get anymore these days. I highly recommend this place for anyone who needs a storage the staff here is just wonderful

Every time I come in to pay my bill or ask for assistance (the manager) Carla is very polite and always professional. She always goes out of her way to help me. I would definitely recommend this location to anyone who needs to store items and appreciates great customer service! Thank you Carla!!!

Carla is grate highly recommend this store really clean best Customer service always smiling very friendly

Carla was awesome thank you

Carla is great. Thank you. I currently rent here and I recommend this place

The customer service is amazing Debbie does a wonderful job directing her customers!10/4/2021- Update: This place feeds off of first experience reviews they train their staff to ask for reviews on google, they even hand little papers to show you where to leave a review. Up until now I was content with their service, but found out they randomly increased the price. When asked for explanation they said we periodically raise prices as stated in the terms and conditions so dont be fooled by the low prices you see now. The storage beside me also had a rat issue, not sure if that was ever addressed. Initial customer service was great, but after a couple months will likely be choosing someone else. Save yourself the headache. Hope this helps!

I had a wonderful experience with the manager here her name is Carla ⭐️ and she was very kind an helpful even going above an beyond to assist me which I truly appreciated she is the kind of person that’s needed throughout this company!!! Thank you 😊 again for the great customer service!!!

The manager Carla was super friendly and professional. I’ve been considering up until recently, getting another unit at a different location because of the issue with people hanging out on the property and there always being random junk in the halls. But there’s been a serious change and it’s highly appreciated!! Will continue to rent here. Thank you Carla!!

Wonderful service from the property manager Carla. Beautiful smile and even lovelier customer service!!

Went in to vacate, the manager Carla was very friendly, professional and polite. I’ve been having a little trouble financially due to covid-19 but she was understanding of my situation and worked with me. Wish I could continue to rent here and definitely recommend to others. I had a very pleasant experience here. Thank you!!

Went to PS today to look into storing my property there. Right off the back I see Carla cleaning and maintaining the business which was a good sign. She immediately engaged with me and provided excellent customer service. She was knowledgeable, professional and super friendly leaving me with a great impression of this location! I will definitely be doing business here.

When I came into pay my bill I was immediately greeted by Carla. This young lady was very friendly and helpful. By far the best customer service Ive received since Ive been a tenant at this property.

I am currently renting here and have been for a few months now and the new property manager Carla is so pleasant. She caught me while I was dropping some stuff off and she introduced herself and asked me how my experience has been and just great friendly conversation. The best service Ive received in a long time Thanks Carla

Carla waa super friendly had a great experience renting here i would highly recommend coming here if you need a storage

Carla is great!! Made the whole process quick and easy thank you

Maggie was absolutely awesome! She mentioned that she works at the Sacramento site but was covering this property for the day. For just the hour that I was there, many inquiries and issues came in via phone and walk-ins. She was the only staff member on site and she handled all the problems above and beyond expectations. She deserves more than the 5 stars for her superb service and friendliness :)

Ive been a tenant at this location for awhile and Ive never had such a pleasant interaction with one of the employees here. On my way to my unit the new girl Carla was in the middle of cleaning the property and stopped to come over to talk to me. She was very friendly, professional and by far the best manager Ive come across. Im in the process of moving and might need to move to a different location. She was understanding, patient and professional and didnt leave any of my questions unanswered.Thanks again for everything!!

Carla is was great friendly and fast

Carla was great made everything quick and easy thank you

Carla was so amazing, really took her time with us and let us know where our storage and best options were!

Very helpful and great customer service, thank you Melanie!

I was running late to my appt and the office was getting ready to close within the next 30 mins. Not only was the employee (Angelica I believe her name was) extremely patient, she answered all of my questions. I was a little indecisive on what size unit I wanted and she went thru all of the different units available and how much they all costed. She found me the the perfect size unit for my price range and I was able to make everything work. She also went above and beyond and let me use the dolly they have onsite even though that meant she had to stay a little late so she would be able to lock it back up. Her service was exceptional and I would definitely recommend to others.

We came here twice to get moving supplies and Susan was awesome both times. She’s so friendly and upbeat and she knows the products a buyer is looking for. Her pleasant disposition makes this a place worth visiting for moving supplies and storage needs. We will definitely be back.

This is the BEST storage area I have ever stored at. Chelsa amazed me with her professionalism. Its is spotless, NO bugs, NO anything that crawls - not even dust. Its clean and safe. My job for many, many years has required to relocate multiple times. From Southern California to Northern California. Public storage will always be at the top of my list. We just dont store boxes of junk - we store furniture, family keepsakes, items that are important and special to us. I will never have to worry about any of my items .

Carla was great super friendly! great customer service!!

This place is the best. Great service. Chelsea is great She has excellent customer service and she makes the experience pleasant thanks for having great staff great prices and clean environment

I had the best experience ever with Public Storage. The young lady Tessa, was welcoming and knowledgeable. She knew I was in a hurry and she was fast and efficient. She answered all of my questions and got me a great deal. Every time that I come to Public Storage, she has a smile on her face and calls me by my first name. Great customer service!

Carla is awesome great customer service thank you

Wow really great customer service, this is my first storage unit experience and I am impressed. Chelsea was awesome , very helpful, I was able to get a unit right away, she gave me a tour of the property, very thoroughly explained everything. Definitely recommend!

I came to cancel my insurance and Susan was awesome. She’s so friendly and upbeat.She didnt know exactly how to do the cancellation but she got some help and was able to finish it.Her pleasant disposition makes this a place worth visiting. Thank you

Tessa Ortega was amazing, she has great customer service skills. Tessa helped me to pick the right size moving box package and also other items to use for our move.Thank you so much..... 100% Great Service given by Tessa. Tessa also greeted us as we walked in, was very personable with myself and my children.Keep up the Fantastic Work Tessa! Public Storage you hired an amazing worker!

Destiny was great! She helped us figure out what would work best for us, as we had no clue. They offer great discounts here, I will definitely be coming back and recommending my friends! Thank you guys for the great customer service!

Naomi is outstanding

Thank you Destiny for your help today. I was not having a very good day but your welcoming smile and positive attitude turned my day around. I will not hesitate to recommend this store to others.

Young lady here was very helpful. I was not quite sure what size garage i needed but she found the perfect one for us. Will come back here again.