This place had been nothing but a nightmare for my father who recently and unexpectedly passed in July. My mom received a call yesterday asking for him, and when mom told the woman calling that he had passed- her response was “yes Im aware as we were notified.” If they were notified of my dads passing, then why were they calling my mom asking for him? Poor job Broadway! You need to do better. I’d give ZERO stars if I could on behalf of my dad and all you guys put him through over the years. Shame on you.

TeeAra was polite, professional, & courteous to us. Very accommodating and willing to help. I recommend this business due to her specifically. Others may there although may not have been rude but, it was her personable relation that made this experience more appealing.

My mom is in a care home and has been swapped on and off of hospice...she has medical equipment at the care home, she has several different insurance companys that have been paying for this equipment for years...suddenly out of the blue they start billing my mom hundreds of dollars a week for this equipment. When I tried to resolve this on the phone they could not, I had to go in and sign something, when I went there everybody was so incredibly rude when I finally got to see the billing lady she actually made me afraid to be there....when I told her I was confused and didnt understand she accused me of getting aggressive and one of the other ladies there asked if she should call somebody....All because I didnt understand and was confused about why all of a sudden this huge bill. I honestly felt like I HAD to get away from there as fast as possible...this business is literally robbing our elderly population and getting away with it...I will never deal with them again. Not on the phone, let alone in person. .

Good evening.. My 25-year-old daughter fell and broke her ankle on Sunday. She visited a local orthopedic surgeon and has her surgery on Monday. We were there to look at options specifically the knee scooter. I walked in and there were three women behind the counter one on the phone. I walked up to the counter and explained that my daughter is in the car and if you possibly have a wheelchair to use so she can look at the scooter? She CANNOT put weight on it. She said you didnt do that and pointed to the OTHER end of the parking lot and said there is an accessible entrance there.I then said again she CANNOT put weight on her ankle and the first woman with the crazy eyebrows followed me to the car and started giving me a really bad attitude so I asked if someone else could possibly help us. The second woman had the same bad eyebrows and right out of the Gate what do you want mam I said My name is stacee and before I could say nice to meet you she said I said MAM, not MOM and I said I was trying to introduce myself. She was so nasty at this point, She skipped away and said BYEEEEE. mocking us.I am so sad that a local business that specializes in MEDICAL devices cant accommodate people with medical conditions AND to add insult to injury have 3 staff members sitting behind a desk with NO customers inside the store and not be helpful for someone who needs and wanted to spend money at your store.I am glad you have so many customers that you are able to treat people like this. This happened at around Noon on 09/16/2021 in case you wanted to use this as a teaching moment in sales, compassion and customer service for these two horrible women.I went to the thrift store on Broadway and had the BEST customer service from Jen and got a walker for $10 and ordered the scooter online from AMAZON... you want to keep local business how about acting like you want local business.....

Crystal was so helpful on the phone. Quick response and super knowledgeable about what products I needed for my elderly mother.

Broadway Medical Is The Best. Been Using Them For All My Medical Needs For Years. Couldnt Ask For Better Customer Service. Would Highly Recommend. Thank You Broadway.

We have been pleasantly surprised with the service provided to us when shopping for supplies, lift chair and motorized scooter. Jodi, James and all the staff in helping my son and me to find suitable scooter and lift chair rentals when I first moved up here to łive with my son . After 3-4 calls re: questions about other supplies and equipment we went into the store and tried out several pieces of equipment. Jodi was especially helpful in answering questions and allowing us to try out the scooters, power wheelchair and lift chairs. We never felt rushed and all questions were addressed. I love my new lift chair and power scooter! Rental and new equipment was delivered on time!! Thank you so much for all your help!!

The young man was very friendly and quite clearly explained how to use the equipment.

Taylor is the best customer service anywhere I have experienced in a long time! She was not only accomodating, but went out of her way to help me with my cpap download that I needed for my DOT Physical(school bus driver) since moving home here to Humboldt from another state. She really knows her job and is the best attitude!! She deserves a raise!!!

Huge change from a year ago! James went out of his way to solve the problem with my chair, and he was so nice about it. He deserves a big bonus! Office staff was much nicer this time around, too.

Called to get new CPAP supplies and I was able to pick up the same day. The staff was very helpful and friendly. I was very happy with the overall experience.

I do not recommend this company or their services. It is a shame that if you live in Humboldt County with medical supply needs, that you are forced into business with this company whose bottom-line and profit-margins are their only concern.Terrible management and customer service. Im furious that we are being punished for reaching out to set up a payment plan. Our state (WA) has been locked down since March and we are unable to leave our homes. Still, I am being charged a monthly rental fee for not shipping back empty oxygen tanks (on my own dime) simply because I spoke to them in January. Its too bad that management assumes I should have been able to ship the tanks before now. Have they considered that folks who use their services have trouble getting around, or other medical needs that prevent them from performing to your timeline or expectations? Im thoroughly disappointed in the lack of compassion this companys management shows for its patients. The manager wouldnt speak to me directly, instead provided guidance to the employee who relayed the disappointing lack of compassion to me through the phone. Shame on you for your lack of care for your community, especially during a pandemic.

I love the staff at Broadway Medical. I needed a cpap and they got me right in and hooked me up with a nice one even through COVID-19. They are really friendly and helpful.

While it was not a perfect visit, Taylor and Jodi were amazing in helping me get my supplies. It is nice to know there is a human helping. Not perfect, but understanding and helpful. Thank you both for helping get a good nights sleep back!

Broadway Medical is my go to place for taking care of my moms hoyer lift problems in Crescent City. James B has been a god send for me, and the gals (Crystal, Jody, etc.)in the front office are all so friendly and helpful!

Very friendly, professional, and helpful staff. I went in thinking I needed a walker when what I really needed was a wheelchair for the short term. One of the owners worked with me to find the best option and I am very happy with it. Reasonable prices, too. The negative reviews baffle me.

The gentleman who delivered the bed was kind, respectful and very helpful.

Called to ask a few questions to possibly start getting supplies for my mother and the customer service lady, and I do use that term loosely, was extremely rude. Acting like these are things I should know. Thats your job, not mine. Please consider doing business with anyone other than this place. If Crystal is any indication of the type of people they hire, you dont want to do business with them. Youre in the medical supplies field, you could have some compassion too. Plus you can find everything they supply online for cheaper without the witch.

The staff at Broadway medical were very helpful and knowledgeable and delivery was very prompt. I would highly recommend them.

Grateful for Broadway Medical and the supplies that have helped my family. Thank you for the excellent customer service, amazing products, and easy access to what my family needs. Some of the past reviews show there have been issues, but I can say they have worked hard to address them and now Broadway Medical is the place to go for all your medical supply needs. ✌

Very friendly people... Got what we needed.....

Amazing Customer Service! Went out of their way to make a delivery on a non-scheduled day! Thank you!!!

Taylor in the sleep dept is amazing. Shes so helpful and prompt getting back to me regarding my cpap equipment. Always friendly and knowledgeable about the 50 questions I ask when Im in. Thanks Broadway medical!

I was having my grandmother move in with me she had Alzheimers and she needed a medical bed so I went in to Broadway Medical and was inquiring about getting a bed they refused to sell me a bed because a doctor didnt order it and I didnt have proper insurance I had cash on hand and was willing to pay for it all myself and they turned me down and I was never able to get her a bed before she passed away. Its sad the hospital wouldnt release my grandmother unless I had a bed and so my grandmother had to pass away alone in a hospital with no family.

I would recommend Broadway Medical to my friends. Jodi was courteous and professional and really took care of me!

Not happy with service. Kendyl changed the chip in my mothers C-Pap machine and lost an entire month of information then accused us of failing to wear the mask. I tried to reassure her that my mother had worn the mask but she insisted that there was no record of that. She was so insistent that my mother had NOT worn the mask that I finally asked if she was calling me a lier. I then asked her how I could have possibly videoed the noise the machine was making if my mom hadnt worn the mask? She refused to respond .She did not give complete and accurate information resulting in having to drive a 60 mile round trip 3 times in one week.The mask she gave my mother was too small. When I called and asked to exchange it, she said she would but that she couldnt continue to make exceptions for me. Seriously? What exceptions? Fitting a patient with a proper size mask is making exceptions?And those are just the highlights. I too wish there was somewhere else to go.09.01.2018 Update this morning, just now I called Broadway Medical and spoke to Elizabeth and asked if I could drive in (another 60 mile round trip) to pick up a new hose for my mothers C-Pap machine. It broke last night. Elizabeth told me that there is NO one who can help on the weekend that the cage is locked. She said no one would be available until Tuesday, (after Labor Day). When I said that it would mean that my mother would be without her machine for three days she repeated, with attitude, that no one would be available until Tuesday that the cage was locked. When I said that was terrible service - SHE HUNG UP ON ME!!!

They take weeks to schedule any kind of repairs on my VA equipment. And then the part is wrong and they have to reorder it. I have a power chair from them that was purchased in 2009. It has a broken frame. They were called at least four times to set up a repair time. Will not return my calls. Want to sell me a new one. Why would I buy a new $1700. Chair if they wont fix my old my one. Bought a new chair from someone else. VERY POOR CUSTOMER SERVICE.

Completely incompetent in all areas. My husband and I have had problems with multiple inaccuracies in the accounting department. We have had problems getting supplies in a timely manner. The staff has been rude on a regular basis.We were given a choice of DME companies when we began using our c-pap devices and we chose Broadway Medical because of name recognition. I would never choose them again and we would absolutely NOT recommend them to anyone. We are currently going through the process of changing providers. It is worth the many steps involved to get a different provider. Im actually suprised that they are still in business. I wish I could have given zero stars but that was not an option.

I am all about if you dont have the answer or plain dont know find someone who does. I have a mobility scooter from them and I swear it must have been the floor model. Wasnt the one I ordered and has broken down several times. Every time I call about the issue they send me in circles 6 weeks later I start, and I say start lightly, to get info on how to proceed with the issue. So I call my Dr to get the script and I think Im heading in the right direction. 3 more weeks go by (now at week #9) no call from them so I call back AGAIN. Now after more circles with people who are clueless Im told I need more paperwork from my Dr, to which I reply this would have been nice to know 9 weeks ago. Doing business with them is very stressful when you are chronically ill and already stressed. I hate this place

They were kind, professional, and very accommodating. I needed CPAP equipment, had a prescription through Medicare, made an appointment, showed up on time, and Kindyl could not have been kinder and patient with my many questions. I left there feeling secure and happy. I chose to use Broadway Medical after having many friends suggest them to me. Thanks!

I dont know where they find these people who work there but, they are extremely rude and not forthcoming. If there was any other decent choice wed wash our hands of this place. I seriously hate dealing with them.

They bill insurance for many products. Staff is very knowledgeable

My husband needed a CPAP machine. He raves about the staff being so awesome! Lovely ladies! Especially Crystal, Renee, and Kindyl!

Im writing this on behalf of my father, who has been trying to acquire catheters from Broadway Medical.It has been a nightmare. Despite the fact that he has received multiple referrals from top specialists at Stanford, where he is being treated for an as yet undiagnosed bladder issue, Broadway Medical has repeatedly refused to provide him with the catheters he needs in order to stay alive.It is absolutely absurd. This isnt a prescription med that can be abused. These are CATHETERS!Shame on Broadway Medical for their petty-mindedness and lack of basic concern for providing essential medical services to the community.

Oh wow this place is a complete rip off, over priced, and they are dishonest, ran my card without any bill, for hundreds of dollars. I went there to help my husbands father who was in the hospital. He needed a wheel chair rented to come home. So I put it in my name cuz he was in hospital. Well his doctor wrote script for this wheelchair, but they charged me anyway and got a prescription, did I mention they have the chair. So im out hundreds of dollars.Its the only place here, so I was forced to get screwed! Do not use this company! It simply is not worth it! What a worthless place! Go to walmart or order it online!

Terrible follow through. I have been trying to get supplies through a prescription for over 3 months. My doctor has responded the same day she gets a communique from this place and it just seems to disappear in the abyss. They take no responsibility. No wonder they have a low rating.

Lied to me about my powerchair being ordered, then supposedly being put together and then being in only to be told I had to start all over getting a prescription from my doctor and then they would reapply to Medicare

Professional, knowledgeable staff with just about everything you might need in the realm of medical equipment. Known them for years.

If I could give them negative stars I would. Total lack of professionalism.

Wish there was another business they cant do there jobs!! They tell you to find out what u want so they can order really isnt that what they get payed for to look up medical supplies and get them to you?

This business is horrible. Most of the employees are beyond rude. They give inaccurate information and then lie about it. Getting cpap equipment or supplies from them is impossible. Save yourself some grief and go to Apria.

I have had the worst experience with Broadway Medical! They treated me rude, and refused to even look at me cpap machine without an appointment. I try to get an appointment, than the refuse to give me one until I get a referral from my doctor, I do and send it to them, than the request chart notes, my Dr staff calls them to make sure they have everything and the report that they do and all I have to do is call in to an appointment. So again I call in and Im told that they now need a prescription to get my machine fixed! This has gone on since the beginning of September. I have had sinus problems due to my machine being broke and I can not sleep without it, its my lifesupport! Recieving my supplies is a whole other issue. They will only give me 3 filters to last me for 6 months, they are to be changed every month! What kind of a business are they running?

So rude and curt on the phone. I had to call them to order my new sleep apnea equipment which I have to do every year, rather than they call me which is how it should be. Staff is rude and condescending. They act as if I should have vast knowledge of their internal procedures. I had a problem with them last year as well being rude so that this is the last straw for me. Dont do business with them unless you have to and even then you might want to skip it all together. The only game in town allows them to get away with being snotty and useless. Need to respect their customers more.

Billing department needs to be re-staffed, rehabbed.

Amazing local company!!

Staff seems to be really lacking in social skills with no empathy or willingness to help people just trying to jump through the hoops for supplies

Nice staff, nice showroom

Takes forever. Slow about everything. Requires same paperwork multiple times. Reorder supplies takes weeks because they are so slow and unresponsive.

Quick,prompt nice

Only one star because i couldnt go ant lower, this is by far the least professional business Ive encountered in Humboldt and their staff is beyond rude.