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Ferguson Bath, Kitchen & Lighting Gallery
3282 W 1st Ave, Eugene, OR 97402, United States
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Ferguson Bath, Kitchen & Lighting Gallery
Comments
Lo
Review №1

We are building a beach house, and out of all the professionals involved in the project, Gunnar has been the easiest and most helpful. He is incredibly responsive, follows up on requests quickly and is knowledgeable about all projects. He made excellent recommendations based upon availability, prices and features. We will never go anywhere else in the future when designing kitchens and baths.

Th
Review №2

Gunner is the best in the business if you want quality service and top notch knowledge of products this is your guy.

Ch
Review №3

Gunnar and the rest of the staff at Ferguson’s is wonderful. Great customer service. I’ve bought sinks, plumbing, full appliance package including Speed Queen washer and dryer, lighting. I couldn’t be happier with the one stop shopping. Thank you Gunnar and Staff!

jh
Review №4

Ferguson Bath, Kitchen and Lighting is the best in the business. We purchased a beautiful Elkay sink and Moen faucet and couldn’t be happier. We highly recommend Gunnar Peterson for any of your appliance needs. Knowledgeable, genuine, and treats you like family! Thank you for the great experience!

El
Review №5

The guy in the showroom is amazing. I watched him be yelled at by several people and remain calm. COVID has caused crazy back order everywhere. So thankful that I understand that and can empathize. Also thankful for people in the sales and service industry who remain calm and try to fix things or even have the knowledge to offer other options to cut down on the timelines. We as people need to remember that many of the places building appliances and plumbing supplies were shut down in COVID and not producing. It will take awhile to get caught up. Leaving bad reviews because of that is silly. However my experience with this business was positive.

Br
Review №6

Bought over $8000.00 in appliances and faucets. Due to COVID it took over 6 months to complete my order. The shipping dates continued to change and I requested updates as I needed the appliances to allow the scheduling of the contractors to complete my kitchen project. I was not getting calls back and I put in a specific written request for biweekly updates which was totally ignored. What I did get was how difficult it was on their expert to try to keep up with COVID going on. Poor excuse which many people are using to cover their incompetence. I looked up the faucets I wanted from a catalog provided by their expert and gave him the exact numbers from the catalog and he still ordered this incorrectly so I had to go into the showroom and show him what I wanted. Their expert indicated he didn’t even know their provider made this style of faucet. Poor knowledge and very poor service so I would strongly recommend you shop elsewhere.

Ka
Review №7

Ask for Gunnar—incredibly knowledgeable and professional. Felt we were taken care of even though we were just getting a shower water valve.

Je
Review №8

Gunner is completely unprofessional. Deal with Amy.

Ka
Review №9

MAKE SURE TO ASK FOR GUNNAR! I never really loved any of my appliances until I went to Ferguson and was fortunate enough to be helped by Gunnar. Boy did I hit the jackpot! I told him all of my complaints with my washer & dryer and he led me to the dream set that was within my budget. I was so thrilled with his knowledge and service that I tackled my range next and he introduced me to a stunning Hestan model that exceeded all of my expectations. I had never even heard of Hestan! The thing about appliances and plumbing fixtures is that you dont get to test drive them first. Gunnar is an expert and genuinely geeks out over this stuff, so you can trust his recommendations. I have since outfitted my outdoor patio with Perlick beverage coolers, an ice machine, and a kegerator, after Gunnar went above and beyond and did a site visit at my home so he would know exactly what I wanted to achieve. The beverage coolers I was sold previously from another local appliance shop were failing because they were not rated for outdoor use. Gunnar knew this the second he saw them because he knows appliances so well. Even though we all know that everything is delayed right now because of Covid, I still received regular updates while my appliances were on order, even if there was nothing to report. I also received follow up calls to ask how delivery and installation went, to make sure I was completely satisfied. The showroom at Ferguson is absolutely stunning and very inspirational, but the crown jewel is Gunnar. Go in and see him and you can thank me later.

El
Review №10

Fantastic customer service. Tried another well-known appliance center in town with very disappointing results. Instead, called Fergusons today and within 20 minutes was able with Gunners help to a. find a new dishwasher b. order/pay for dishwasher c. arrange for someone to deliver and set up the new appliance and remove the old one. Thank you!

Jo
Review №11

Ran into a true professional behind the parts desk!!!! His name is Jack and he is OUTSTANDING!!!

Bo
Review №12

Call store while in parking lot and told me they had Gerber toilet parts. Was told to enter store contrary to sign in parking lot. Workers and customers did not have on masks. Also claimed to not have Gerber parts. Very unhelpful

Ta
Review №13

Salesman Gunner was very informative.

Information
1 Photos
13 Comments
3.3 Rating
  • Address:3282 W 1st Ave, Eugene, OR 97402, United States
  • Site:https://www.fergusonshowrooms.com/branch/eugene-or-showroom
  • Phone:+1 541-485-8611
Categories
  • Bathroom supply store
  • Kitchen supply store
  • Lighting store
  • Plumbing supply store
Working hours
  • Monday:10AM–5PM
  • Tuesday:10AM–5PM
  • Wednesday:10AM–5PM
  • Thursday:Closed
  • Friday:Closed
  • Saturday:10AM–5PM
  • Sunday:10AM–5PM
Service options
  • Delivery:No
Health & safety
  • Mask required:Yes
  • Temperature check required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Service guarantee:Yes
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