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Nick Abraham Auto Mall
1111 E Broad St, Elyria, OH 44035, United States
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Nick Abraham Auto Mall
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st
Review №1

I just bought a car for my daughter 3 months ago.with the extended warranty and Its already broken down twice and now they want me to pay them $550 just to look at it, and said I cant even get a rental car. Now the dealer telling me to take it up with the insurance company...

Lo
Review №2

Brought my truck in for tire rotation and oil change… after damaging my wheel, it took 3 days to get my vehicle back. Decided to give them another chance, I had an oil leak and multiple service lights on dash. Dropped my truck off at 8:30am for an appointment which was made 2 weeks in advance. When I dropped my vehicle off I asked to please get updates on progress. 2:30 rolls around and still no call… I called them and was advised they still hadn’t gotten to my truck. 5pm rolls around…still no call, so I called again and was told my service adviser has gone home and so did all the mechanics… and still no one had even looked at my truck. Over all terrible experience. Don’t take your vehicle here unless you can go days without it.

Sh
Review №3

Very kind people. My family has bought 3 vehicles from this business. Very easy to work with!

Jo
Review №4

Amazing staff and extra respect to Bruce and Kevin for the great hospitality and helpfulness

Na
Review №5

My husband dropped off his vehicle for repair. The appointment was scheduled one week in advance. When the vehicle was dropped off on scheduled appointment day at 8:30am. Vehicle was still never even looked at by the mechanic by the time the shop closed. Waste of time. Communication at this facility is zero stars. No call. No updates. When we finally called for a update on outlet vehicle that was SCHEDULED they said the diesel mechanic was backed up and never got a chance to look at it. What is the point of an appointment. Bad service.NO COMMUNICATION. And frankly all reps answering phone can care less that their service levels are subpar. Would not recommend this place.

Ma
Review №6

They were great ! Couldnt ask for more , got info I needed and exactly what I needed .

Er
Review №7

They look you in the face and will tell u they dont sell junk but sold me a car with a bad transmission

ke
Review №8

This place is the pinnacle of vehicle buying, big kudos to Eddie Stambagh, he got me into a beautiful F150 4x4 in less than 2 hours. The truck is amazing, the service is one of a kind, highly recommended, great place , I’m heading back when it’s trade in time, nuff said !

Mi
Review №9

Theyre always so nice!! Tim johnson is the best salesman to work with he goes above and beyond!! Go see him you wont be disappointed

SC
Review №10

Continue to demonstrate customer service quality on a regular basis. Thank you for your continued great work. I continue to have great confidence in the service department as they are always open and honest. I also respect the fact that they do not try to oversell things that are not needed as part of service.

Ri
Review №11

All of the Service I have received has been performed with quality and efficiency. The staff was polite and professional. The only issue is that the service department is “always “ behind and overwhelmed. Non essential service is always scheduled out two weeks or more. This has been the MO for at least 3 years. I wish they would be able to add staffing and or capacity. The lack of loaner vehicles is quite inconvenient as well. To be fair, all of the employees are great, it doesn’t seem like the business is supporting them.

Na
Review №12

Thank you Russell in Service. He kept us informed on the status of our vehicle and was genuinely concerned that the job was done properly, and it was. Thank you Russell and keep up the good work!

Da
Review №13

Great service. Best prices. No-pressure sales staff. A+++

Ju
Review №14

I dropped my Fusion Hybrid off at your service department for an oil change. My husband and I went out to breakfast while waiting for a phone call from service. We received the call that our car was ready within the hour. Our experiences with Nick Abraham Ford has always been very positive. The employees are always very friendly and helpful. We truly enjoy dealing with your organization!

Sh
Review №15

They are very nice and changed the batteries in my moms remote car starters.

Ca
Review №16

I had my car towed to their collision center after an accident.Friendly staff, did great work and made it super easy.As a bonus, my car was completely detailed inside when I picked it up.I highly recommend their collision center.

Sw
Review №17

We saw a car we liked on the website, drove the hour to get there, met Gary, and went for a test drive.We went around the loop, pulled in to the service center, they let us put the car on the lift. My husband was able to check everything on the car. Gary was so nice and personable.We drove away with the car, such a smooth transaction!

Di
Review №18

If you’re looking to buy or lease a vehicle, see Adrain Mendez! If it’s one thing we all hate is a pushy salesman, and that’s why we enjoyed working with Adrian. He makes you feel so comfortable with your choice and is patient during the process. Answered all our questions and made this buying experience as smooth as possible.

ha
Review №19

Fast service and great sales man Eric Groesser that is always looking out for you way after the sale....

Me
Review №20

I had an appointment to get 4 tires. I left the car at 8 am and don’t get it back till 4 pm. They had to wait for delivery of tires since they only had 2 in stock. If they did not have the tires I stock I should have been notified when dropped the car off. Nothing was said nor did I get a call informing me of the delay.

Ja
Review №21

I just wanted to say that Nick Pinardo was a genuine and great auto salesman. He was very kind, helpful, and understanding. Although we didn’t walk away with a car, we walked away knowing that there are genuine salespeople in this world.

So
Review №22

People are nice and I love the product that they are trying help me by a car But sometimes to get what you want you just got to be patient, I will be there to buy a car. and blessed to have been customer. If any one want a car a good quality car they are the best in business.

Tw
Review №23

Good experience. Thoughtful explanations. Nice follow through

Ro
Review №24

Best car buying experience ever. Especially since I wasnt anticipating buying a car but had to because of flood damage to my vehicle. Rock and Dale are wonderful laid back guys and will work to get you a solid car and a solid deal. Thanks so much guys! Ill be back.

Wa
Review №25

Great service and excellent assistance for follow up visit to address four wheel drive checkup and recall notice. Will call soon to schedule

Ju
Review №26

The best service department - knowledgeable, courteous and great value.

Br
Review №27

Had exactly what I was looking for

Ji
Review №28

If youre looking for a new car or truck or a good used car truck Nick Abraham is place to go Buick GMC

Na
Review №29

This nick Abraham auto mall is definitely not a reputable car dealership!!!! Bought a 2009 Subaru from them that was junk had all sort of problems. I found out i had 5000 dollars worth of damage in my new car. They would not back there warranties or make good on there word and honestly didnt care about our situation. STAY AWAY YOU WILL GET SCREWED!!! Horrible customer service to boot!

Ti
Review №30

Great cars and excellent service

Sc
Review №31

Always the greatest place to buy or lease a car...

da
Review №32

Great owner Mike and an awesome saleman Dave! Just purchased 2 brand new vehicles after switching from Nissan and GM!

Da
Review №33

Well I would give this 0 rating because they sold me a car that’s been in a accident and never informed me about it. They are a horrible dealer! Never will they have my business again.

Ev
Review №34

Heled me get new keys with chip inside for older car. Got it the next day. Good customer service.

St
Review №35

Chuck in the parts department was super helpful in helping me solve my problem

Ed
Review №36

Gary tollett is the Best sales man and my wife and I have been back to buy a second car from Gary, thank you so much for all your help and support. Edward Morrow and Angilar Morrow.

Wm
Review №37

As good an experience as i have had in 55 years.

Li
Review №38

Friendly service. honest and fair

Jo
Review №39

Bought a car and they didnt disclose that it had frame damage done to it! Very unprofessional and will never go back!

th
Review №40

Great place ! Very helpful, very courteous and friendly staff. Most positive car dealer experience ever.

Ed
Review №41

Great place to buy a vehicle and get a vehicle serviced Five Stars

Gw
Review №42

The service department is excellent. They take such good care of their customers.

Je
Review №43

Great service and nice staff very helpful and friendly

Ra
Review №44

Bought 6 brand new tires from them for my $70,000 GMC dually and they bent my rims when installing the new tires causing the truck to now shake when driving. They put a different set of tires on, the shaking is a little better but now the front tire is going flat because they never fixed the rims that they bent! They want me to buy new rims for over a thousand dollars for 2 rims! Worst mistake ever buying tires from them! Never again Nick Abraham! They give GMC a terrible name for customer service! Cant even drive my $70,000 truck!

Do
Review №45

I had a very good & satisfying experience, today.

Ji
Review №46

They very curetipus and professional

ke
Review №47

Great place and friendly staff.very professional.

Br
Review №48

These guys always take great care of us. We wont by our cars from anyone else.

Sa
Review №49

Very nice

D
Review №50

Aaron was charming & knowledgeable.

Ne
Review №51

Good friendly service.

Jo
Review №52

Good people

Ma
Review №53

Very fast oil changes

Na
Review №54

Very frendly staff

xE
Review №55

Dont like it kinda shoddy

Gi
Review №56

The best ford customer service!!!

Ka
Review №57

Great service!

Jo
Review №58

Very bad service

Information
4 Photos
58 Comments
4.4 Rating
  • Address:1111 E Broad St, Elyria, OH 44035, United States
  • Site:http://www.buyabraham.com/
  • Phone:+1 440-366-3673
Categories
  • Auto body shop
  • Used car dealer
  • Auto repair shop
  • Buick dealer
  • Ford dealer
  • GMC dealer
  • Nissan dealer
Working hours
  • Monday:9AM–5PM
  • Tuesday:Closed
  • Wednesday:9AM–7PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–7PM
  • Sunday:9AM–6PM
Offerings
  • Buys used goods:Yes
  • Oil change:Yes
Payments
  • Debit cards:Yes
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