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Factory Direct Tire Pros
22617 76th Ave W, Edmonds, WA 98026, United States
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Factory Direct Tire Pros
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Co
Review №1

Amazing service! Fixed 2 bent alloy wheels, let me know about an issue with my tires, put a new set on and even stayed open late so I could pick up my car THE SAME DAY!! Gave me a great deal and I Highly recommend!

Ma
Review №2

Great customer service, friendly staff. Open and honest communication. Will do business with again.

MR
Review №3

This is the only shop I will take my car to! The service is Great and the turn around is lighting fast! Great group of workers here. These guys do a much better job than the dealer and the price will not empty your bank account!Thanks Nash!-J

Ku
Review №4

Great customer service, efficient fast such a good deal. Thank you. Will come back again 100% I’m going to start recommending this place to everyone.

Ja
Review №5

I have been buying tires for all of my vehicles at Factory Tire Pros with Nash as my salesperson for many years. The service, reliability, and quality of their work has always been excellent. Even better, I always ask Nash to recommend which tires to buy and how to deal with other tire and wheel related problems. He is right on every time. I highly recommend them.

Wa
Review №6

When I was there the didnt have my spare tire donut as promised by the salesman at Campbell VW Used cars. The salesman gave the wrong info to Factory Direct Tire. It wasnt their fault.

C
Review №7

Great, local family-owned tire shop with fast, friendly service and reasonable prices. Supporting local businesses like Factory Direct is a no-brainer when they are this good in every category. (Price-Service-Quality of Work-Cleanliness-Overall) I will be back when the need arises. Aleister was very helpful and easy going.

Is
Review №8

Great help and service from Aleister with getting my wheels looking amazing. Couldnt be happier with the outcome!

Ku
Review №9

I brought my Truck back there for 6in lift, different size rims & tires,got the fold out steps & the Chase rack all installed there,I went pick when it was finished it looked nice but a week later the lights on the fold out steps quit working and was hanging low on both sides My check engine light came on ,my steering wheel was not straight, I told them about it they said bring it back but now I was skeptic Im bringing it back to them, so I dont know why all that happened so shortly after picking it up,I had to rewire the fold down steps cause drivers side was stuck down week later passenger side did same thing so I checked the wiring and it honestly liked a little kid did it so I fixed that but most importantly my check engine light is my main concern and now its gonna cost me to fix that.

Gu
Review №10

They do alot more than just tires and custom wheels.I have my vehicle serviced there. They have several fully equipped bays to handle any mechanical needs. I usually deal with Nash! Super Solid Guy

Na
Review №11

My new(Hyundai Tucson 2020) car tire(Michelin) replaced here, the price is far lesser than any retail store(Costo/walmart or any other dealer i have checked), Best dealer in and around Seattle i would say.

Bi
Review №12

Quick and friendly service. Gave me a quote and didnt add any extra side work to it like other tire shops. Definitely going back. They will have my business for years. Super happy with my all year tires. And now that my wife and I are expecting soon I strongly recommend Factory Direct Tire for place you can trust.

Ba
Review №13

I found a nail in my tire and since I always buy my tires there I stopped by on a Saturday to see if they could help. Even though they were busy they would not let me to out on the road until it was fixed. They are always great to work with. I love family businesses and if you are their client they treat you like family. I highly recommend them for tires and service. You know you will get great service from a trustworthy business. Love these people.!! Nash and Nina are the best..

Mi
Review №14

I have been regretting getting tires on my car for a while because I was told it was going to cost me a $850 because they were low profile and for a person that lives paycheck to paycheck its hard to come up with that kind of money. So a good family friend of my fiance told me about Factory Direct. I asked him to check it out first before I drove all that way because I was coming from Granite Falls. When I got there I met Nash and he walked out to my car, he looked, and told me he had a set of tires for me so I followed him and he showed me some beautiful Pirellis and offered me an amazing price and said it would be 45 minutes to put them on and it would be almost half of what I was quoted. I was extremely appreciative and so very happy with the whole experience that when I need to do anything else to my vehicle I will be driving my happy self to Factory Direct Tire Pros. They were very friendly and professional. Nash and Nina have a very nice establishment and I would and will recommend them to anyone. Thanks again to Nash & Nina

Al
Review №15

Very kind and quick at there job. Very thorough!

Ja
Review №16

Great service, quality and prices. Will go here from now on.

Ma
Review №17

I took my car in to exchange my stock rims for after market, I had to bring it back twice to get the alignment and balance done after they put the new rims on, then my car still wouldn’t drive right, it was very wobbly. I specifically asked for everything standard to be done and done correctly then called back and requested specifically for balancing and paid for all these services.I took it to another shop for a second opinion and they said that factory direct tires never torqued or balanced my new wheels.They charged me half the price to fix factory direct tires mistake and it only took the guy 15 minutes when it took factory direct a few hours to do an incomplete job twice.I will go to a+ tires on 216th and 99 to see Edgar everytime for my wheels over going back to factory direct tires . Five thumbs down.

Pa
Review №18

If you want someone to tell you repeatedly they will provide the service you requested, and keep your car longer than what is customary only to find in the end that they did not know that you confirmed that you still wanted them to do what was initially agreed, and to find out when you pick your car up that they did not do what was discussed and admitted there was a communication breakdown, then this shop is for you! If youre like me and the rest of my family from now on, you will continue to drive a bit further south on Hwy 99 to 1 or more reputable tire shops and receive the service you requested for less money and no hassle. What a circle jerk!

Ed
Review №19

My installer Chris was exceptional he went above and beyond taking great care of my newly powder coated wheels. I normally use the bigger chain stores but because of Chris I will be using factory direct from now on. Their powder Coating was excellent and I would highly recommend them if you want your wheels repaired and refinished with a new color.They do need a better way to show their powder coat colors as the one sheet they have looks like it was from the 70s. Would improve their business70

Ma
Review №20

They are the nicest people there! They really do care! They are very helpful. they deserve a ten star!!! 👍

Wa
Review №21

Excellent service at this family owned business. Their employees know what theyre doing and treat the customer with respect.

Ja
Review №22

These guys are awesome! First time in there and I got an alignment for my 2017 mustang gt. Very quick and friendly. Alignment is great and wheel is straight. They mentioned their service guarantee and to come back if anything came up. The new lobby (I think it’s new or very well kept) is wonderful; couches, coffee and tv. Everyone is wearing masks to follow COVID procedures.

Mi
Review №23

I went there this morning and I love their service! They did a great job on my car. My car had a flat tire. I got all 4 tires replaced. Now the driving is much better than I expected. I thought my car was driving ok, but turned out that I had been driving on low thread the entire time. Now with 4 tires, it was so much easier to drive! Aleister is the man! He told me that they even have winter chains for the tires so Ill be back around November to get them ready for the winter! Ill definitely be back to their store!

HG
Review №24

If youre looking for any powercoating needs, these guys got you. Brought in my 2020 Charger hellcat to get my wheels powdercoated and they turned out absolutely amazing. Thank you guys!! Will be back in the future!!

Ch
Review №25

Great place for tires/ wheels/ Alignment, very good work, better than a couple of the big chains. Fun employees to talk with!!

Tr
Review №26

I needed a rare tire on my dually tow truck for 6 urgent, non running tows....they had exactly what I needed, fixed me up with a like new, pre-owned tire for half the price of a brand new tire, since Im on a budget.....will definitely be back for future purchases!!!!

Bi
Review №27

Thank you guys for a job well done! My BMW had an issue that two other mechanics could not figure out. I arrived at the shop on a Friday afternoon and Chris found the problem right away. Aleister found the hard to find part in Portland and had it there in the morning. I was treated like a King by all the guys. Just picked up the car today and it rides perfect. You have a customer for life!

an
Review №28

Best tire shop and mechanic work . Go see them , you will not regret it .

ab
Review №29

I have been going there for almost 5 years. I just got my BMW rims and new tires done there. I would like to say thank you very much to Anash and his very great wife for being so amazing all this years. And to Jesus for making the rims look magnificent. Just the way I asked for. Bringing the 330ci next week for the same reason I always bring my business to. The most kind ,honest family owned business around. Thank so much guys for everything you have done for me.

Se
Review №30

Nice place .super cheap prices. TV. N coffee .ask for the owner 😁

De
Review №31

We have bought several sets of tires from this business. They really helped me out earlier this morning when my tire display in my car said I had low tire pressure. I knew what to do, but with the virus I didn’t know if anyone would be open to put air in my tires. This Factory Direct was open and they gladly helped me out. They were saviors and happily helped me out!!! My husband and I highly recommended this Factory Direct Tire Sales location in Edmonds, WA.

V
Review №32

I love working with Nash. I always send him all my friends and relatives every time someone needs wheels and tires. Factory Direct has the best deals in town no doubt. Just picked up my Tacoma from their shop. They installed a leveling kit, balancing, wheels and tires for me. Very happy with their customer service and prices. Highly recommend!!!

Ma
Review №33

Amazing customer service , professional personnel and quality products . Truly recommend !

La
Review №34

Wonderful service and knowledgeable people. Along with tire changing services, they were incredibly knowledgeable in discovering any additional issues. I high recommend this place for anyone looking to get new tires or wheels.

Sa
Review №35

Nash & Nina are absolutely fabulous. They (and their team) always take great care of me & my car. Their prices are always competitive, and I trust them completely. 1000% recommend!

Jo
Review №36

These guys have provide me with the highest level of customer service every time! 5 Star Service *****

Jo
Review №37

Always friendly, Very good service. They take care of your tires. Free rotations, free flat repairs and very reasonable prices. I highly recommend this company to all my friends and family members. I have been buying tires here for over twelve years.

Cr
Review №38

Very easy to work with. Honest and fair. Usually able to get you in the same day you either stop by or call. Great service great prices I have purchased all my personal tires here for years. The business I work for an Edmonds Becks funeral home is brought their entire fleet here for many many years always high levels of integrity and sincerity which is appreciated.

ge
Review №39

How do you know if a business is trustworthy or not. When I went back 7 years later I found the same employees still there or the faces I remembered over the years. Every time I called I got straight up answers followed by honest service. Family owned and they conduct business as such. I highly recommend Factory Direct tires.

Au
Review №40

Timely and honest service. I have purchased/received, tires, alignments and a wheel replacement.Nash at the front desk will always try to fit you in same day when he can.Tire wise they will work in your budget. Then if you’re specific they can order in tires and match online pricing. Pricing is very competitive from the start and they appreciate returning customers.Their technicians care about doing the job right the first time; which is something I couldn’t say about some other local chains.The management cares about their reputation and their work reflects that.Edit*They are flexible with you bringing in your own parts which definitely a big plus. But call ahead to let them know out of courtesy.

Jo
Review №41

I took a car in for a leaking tire and found out the rim was cracked. Allister was a huge help and went above and beyond to help me get back on the road. Definitely recommend Factory Direct Tires.

R
Review №42

The work of this fellow is not good at all, never go fraud after Go anywhere just dont come here.

He
Review №43

We went to a bunch of tire places along 99 and this was the best one we found. The people are nice, Nash is friendly and welcoming, the used tire we bought is high quality and a great price. I will be coming here for all of my tire needs. Thanks for wonderful service.

Br
Review №44

I always get great service and prices.Nina and Nash are super nice and always treat me like family. I’ve been a loyal customer for 2 decades🤗

Da
Review №45

Best tires, amazing service, on time and friendly co-workers!!

Ga
Review №46

A busy professional atmosphere, excellent product at competitive prices, here is the place to go for great advice and prompt help. These folk want your repeat business and you will leave with a smile

Fi
Review №47

Worst experience ever. Do not come here if you want quality work done for the price. They do a bad job and worst of all the owner Nash does not take any responsibility for the lack of quality work. If you want to spend over $1,000 and constantly come back over an alignment and balance issue, then stay away from here.If you wanna give it a try, look closely at the work that was done and be sure there aren’t any scratches and marks left behind on your wheels, make sure alignment is straight, and check for any balance weights missing. One should spend their money and never come back for the same issue. If you do, then be ready to be treated like you’re the problem because they can’t do the job right and be refused a refund after they’ve wasted 6 days of your time.

Br
Review №48

Bought 2 sets of tires last year and bought 2 more sets today for my daughters and my own vehicle. Nash always bends over backwards to take care of me. Today it was special ordering my daughters tires and going and picking them up so she didnt have to drive on bald tires tomorrow. Then they stayed late to get them all mounted and taken care of. Will recommend everytime someone mentions tires. Thanks for taking care of us.

Se
Review №49

This place was amazing! Nash and Chris were so friendly and awesome! They gave me an amazing deal on new wheels and tires for my poor car after I savagely destroyed my rim driving like a crazy person. Lol It was a mega upgrade, super fast and wonderful people. Definitely one of the best car experiences Ive ever had! Thanks guys!

Su
Review №50

Excellent service . Especially by nash and John. Always made me feel satisfied. Always answered all my queries patiently. Best part is they schedule you in quicker than most places and there prices are nominal. Get get the work done quickly. I have been going to them for almost a year now and haven’t had any complaints or bad experiences at all. Finally after being a client for so long i thought it was the right time to leave them a positive review for the good work they have done on my cars. I hope they keep the same level of dedication and customer service commitment in the future. I always recommend them to all my family and friends.

Ja
Review №51

Great service! In and out in under 30mins.Great pricing! Stop on by for tires, rotation, balancing and alignments!!

Br
Review №52

Have been coming here for years. Always great service at prices that are typically lower than anyone else. Nash and his crew never try to oversell or bait and switch. Highly recommended.

Mi
Review №53

Excellent service. Every person I talked with was friendly and caring. They wanted to give me the best experience possible. Every other customer in the waiting room had been customers for over 25 years. I am a customer for life!

Ha
Review №54

The service was wonderful! I had an issue with my tire sensors and had been disregarded at other tire shops, but John at discount tire listened to my concerns and fixed the problem on the same day! I will be returning here for all of my tire needs.

An
Review №55

Nash works for smiles.This guy is awesome, if you need a good deal come to this place only deal with Nash.He restored the love I have for my little Hyundai. He found the perfect tires for my car and repaired all my wheels for and affordable price.I’ve been doing business with him for over 5 years and leaves me with a smile every time.Last set of tires lasted almost 4 years and about 50,000 miles.

Se
Review №56

Awesome place to get your tires, new or used. We just got all new tires on one of our moving trucks. Always treated well here. Owner is there all the time and Hes great. Staff is great too. Thanks for the service!

Ja
Review №57

Great service; they offered options to either repair our wheel with welding for $100 or replace with an identical new wheel for $175 (good price from what wed seen). Had the wheel in stock and switched it out within an hour on a Saturday morning. Wed definitely use them again.

Ma
Review №58

My friends car broke down a block away at the motel we were staying at. We told them what was wrong and what we needed. They were not helpful. They acted like they wanted nothing to do with us. Getting an estimate was like pulling teeth. They acted like it was a joke. After we had the car towed there they jacked the price up and told us we needed extra parts. We ended up towing it to another shop. It cost half the price, no extra parts were necessary and the car has been running fine ever since.

Mi
Review №59

Great value found me a set of nankang tires to fit my truck at almost half the price of everyone else.

An
Review №60

Didnt do the full powder coating I paid for and refused to fix it. Ill never go there and if you care about your money you shouldnt either. The owner didnt care that the job they did was chipping in a month because it wasnt done correctly.

Se
Review №61

Great people! Ive been trading here for years. Awesome wheel repair and refinishing. Tires, brakes, shocks, alignment they do it all.

Da
Review №62

Save your money, if they have a deal, get it priced match at one of the other places around. They are no better than your mobile mechanic, and a true mobile mechanic will do it at half the price.

Br
Review №63

Need to get a second opinion.I went in for just tires.they told me the work van was not safe to drive.I had them try to repair the front end.I have had the same problem with my front end since they serviced it.I had Dodge dealer fix once,Seems Factory Direct tire repaired bolts holding new parts came lose.Then had them fix front brakes.same front end problem came back.they charged me again to fix it.John said warranty had expired.Now Les Schwab is fixing it.John said if I have anyone else fix my van I void their warranty.What warranty?They told me it ran out and recharged me for the same first firepair.Plus told me needed new rear brakes.Went to KC Martin.they inspected.Stated nothing wrong with rear brakes.Look at your repair bill.I went in for front end repair,they added a clutch fan and radiator cap to the bill.I never asked them to mess with my motor.Beware

cj
Review №64

Glad i came to you guys! Was on a strict budget and needed tires bad. Nash helped me out big time. Found me a set of tires that were discontinued, but brand new. For the price and speedy in and out service i couldnt have asked for more. Thank you guys for helping me out. Highly recommended!!!!!

Ka
Review №65

Twice now I have had a bad experience. Taking my car elsewhere. I was able to get price matched at les schwab AND pep boys. Might as well have the backing of a national company if they are to have a mediocer mechanic mess up their car. From talking to an employee doesnt sound like their are paid a decent wage, for what the work is/ the area we are in. Also, especially for the price I pay for labor. They are clearly struggling to keep revenue up and pay people fair. Maybe that says something? Anyway.

Ro
Review №66

I have been buying my tires here for years and have always had great service. They sell quality tires at the best price around! I have recommended Factory Direct Tire Sales to friends and family and everyone has been very pleased with their experience.

Ma
Review №67

Set up my appt., came in and sat in the waiting room, watched TV, had a beverage and tires installed in about 1.5 hours. Not too bad.

Re
Review №68

Great place to get your wheels repaired and tires too. Staff was friendly and they had everything that i needed. Awesome place. Would definately go back.

Lu
Review №69

Would’ve given them zero stars if I could. Don’t go here. I brought my car here a while back for an alignment and they told me my subframe needed to be straightened and they wanted another 150$ to do it. You need a frame rack to straighten the frame on a vehicle which they don’t have. I ended up paying them close to 300$ to get my car “fixed” and the subframe “straightened” and it came back the exact same as it was! My friend went there not to long ago and they tried telling him the same exact thing and tried telling him they could straighten it out for him and his car still drives and pulls the same

Da
Review №70

I have a lifted 2000 Ford Expedition sitting on 35s. My tires were bald and I have to drive through some serious snow storms this weekend. Factory Direct actually responded to my web form inquiry (notable, because Ive found most companies just respond with call us, defeating the point of a web form.) and they left me a voicemail with some info on a killer deal.For less than the price of one new tire in my size, I got my four used, but in really good shape, MTs put on, mounted, and balanced. Im extremely stoked and very happy with their service. I would not hesitate to do business with them again.Thanks a bunch for helping make sure I can safely do my upcoming drive, and hooking me up with tires Ill actually be able to use for awhile.

Ti
Review №71

I bring Jesus my problems. Sometimes they are complicated, sometimes they are simple. Either way he fixes them and I leave happy.

Ci
Review №72

I used this shop for wheel alignment. It was done on time while I was waiting in their comfortable waiting room. Time will show how good it is. :)

Jo
Review №73

Based on the online reviews I took my 2019 F450 for replace the front tires. During the installation they were having difficulty balancing the tires due to the lack of weights. They advised going to another shop for the balancing. When they put the tires on the truck I did notice scratches on the wheel but I gave them the benefit of the doubt that errors can happen. I went to Goodyear Commercial Tire in South Seattle for the balancing, during the install/balancing I showed them the scratches and I watched them with no issues of the technician scratching the wheels. This made me realize that I should contact Factory Tire and express my concern with the scratches and see if they can polish or repair the wheel. The owner evaluated the wheels and said that it was not caused by the shop. Based on my experience, I would say that they may have limited resources to replace and balance HD pickup truck tires with aluminum wheels.

Ch
Review №74

I have weary bed experience wit the company. I dont recommended to nobody. Cost me over $600 new tire. Story began: I bring my rims from BMW to strait up with tire lo profile on. After repair wheel owner call me and tell me I have broken tire and going to be leaking air. I told owner I just drive from Texas to Seattle the car and was no problem. Suddenly owner claim it is not his problem??????Were I install tire to car every one hour require fell up air. Now way nobody from the company have gats to tell client trust ? Is their fold. I thing well be good for the business and client. In this case I dont recommended the business ,and only one star.

Ci
Review №75

Full and friendly service.

Ch
Review №76

This place not only has great deals on tires, best in the area, but they also do service work on your car. Great friendly people work there. They will take care of you and you wont feel like you got ripped off.

Da
Review №77

This is one of the worst experience I have had in my life. I do not recommend this shop. Please avoid at all cost as they don’t take ownership of what they do. I only stopped by this shop because I had an excellent experience with a wheel bent repair from a smaller shop that they own about a month ago for a similar bent wheel repair (Cascade Wheel in Lynnwood, they were extremely busy this time around because it is a smaller shop so they told me to go to the shop that owns them, Factory Direct Tire, which I did and regret doing). I stopped by on a Saturday around noon for them to take the wheel off my car to look at, which I was still driving on perfectly fine but I just wanted to get the bent removed. They told me it would be about $100 and be done in about an hour. 30 minutes later, the employee who took my wheel to get it repair says that they push or pressed on it too hard and the wheel cracked. Nash, the owner/manager tells me that he will get the wheel welded and repaired on Monday when they have the correct people in and that he will contact me. Monday comes and I received no call, so I decide to call, someone else picks up and states that its not finished yet and they’ll contact me when it’s complete. Still no calls so I waited until Wednesday and called in again, and was told everything is complete and that I could pick it up in the morning. At the end of the day Wednesday, Nash calls me and leaves a voicemail telling me not to come in because the wheel is not fixed and tells me to call back in the morning. So Thursday morning (this morning) I called and Nash tells me the wheel is not fixable now because it is cracked and that I would have to buy a new wheel that he quoted me for $350. I told him the reason I took it to the shop was to avoid buying a new wheel because it was still in drivable condition, I just wanted to get the bent removed and not purchase a whole new wheel. I told Nash that I should not be responsible for the new wheel cost as it was their shops fault for cracking my wheel. Nash gets upset and hangs up. I called back and got a different employee on the line saying he was unavailable and that he would call me back, which he didn’t. I decide to call back a few hours later and was able to get a hold of him. Nash now states that initially on Saturday, he told me that the wheel was too bent and wasn’t repairable and that I force them to try to fix it which is the reason that it cracked which is FALSE. He states “you are out of your god damn mind if you think I’m buying you a wheel”. Tells me that I can pick up my damaged wheel, which I cannot drive on anymore during shop hours or he’ll put it outside the shop when the shop is closed. Then he says “you can do whatever you want I am hanging up”.What kind of business owner does this? Is this how you talk and treat your customers in a situation like this?No I don’t expect the shop to pay the full cost of a new wheel as I knew I had to pay $100 for the repair anyways. I just expected that some of the difference of $250 would be paid ($350 for the wheel) remaining cost of the wheel since they cracked my wheel to where I can’t even put it back on my car to drive. But they are not willing to take ownership and will not work out anything at all.My lawyer will be in touch with them about this horrific situation. I hate to do something like this but I was treated so poorly and something needs to be done so this doesnt happen to unlucky clients like me in the future.

An
Review №78

Got tires replaced, suspension upgraded, and an alignment. Competent and friendly service. Prices are reasonable.

LA
Review №79

This is the best place for middle class family,Nas is very nice easy going, humble and very professional in terms of dealing with customers,NAS you are awesome I appreciate all the effort you been doing to satisfy customers like me,God bless you Brother

Ed
Review №80

Professional services, friendly personality and owner, offordable price. Highly recommended

Em
Review №81

Great service, friendly and humorous staff

Jo
Review №82

Great knowledge and great service makes a happy customer. NASH

Za
Review №83

Great deal on 4 tires for my truck. Great service, good prices and they were quick!

Br
Review №84

Professional as Les Schwab, and more affordable

No
Review №85

Great customer service. They pick up the phone right away every time i called and know their stuff. We had our Honda Odyssey de-paxed here since Lynnwood Honda doesnt provide that service. It was also cheaper than having a dealer do the work. Nash and his guys put on new Honda wheels and it looks good and drives great. Treated me with respect and courtesy and got the work done in about 3 hours. Will come back!

Ki
Review №86

Factory Direct is professional, friendly, and efficient. Custom wheels, brakes, wipers, and always quick service.

Fr
Review №87

Quick service good deals. Got me in and out!!!!

Al
Review №88

Very flexible people, you may negotiate everything:) Fast and affordable with a good quality.

To
Review №89

Absolutely #1 in high quality products & service.

Va
Review №90

I like it it got really good deals..really good servise thanks to the owne of shop and people who works there....good job guys...

bo
Review №91

This is the worst tire shop I have ever been to in my life. I took my car in for a alignment an new tires, I get my car back an realize that none of the tires are the same so when I go take it back the next day I went on the freeway an realized it was shaking very badly I took it back in to them an had them put different tires on an fix the alignment again. Well once I got my car back after they test drove the car I realized there was a ticking noise coming from my engine. The person who test drove my car had bent a rod in my engine trying to hot rod the car. I tried explaining it to them once I had got home and realized the noise note I only live 2 miles away from the shop an they had said they had nothing to do with it. Charles was the one who I had spoke to and when I asked if the guy got on the gas while test driving it he had said they took it to 65 mph an didnt do anything to the car. Once I got the car back I realized there was something really wrong with my engine. My car is a Chrysler 300c with a 5.7 hemi. Charles has told me to wait tell Monday tell the owner is in the shop to go talk to him so I shall see what the owner has to say when I go speak to him Monday morning.

Je
Review №92

Speak with Chris. He knows what hes doing and can help you get what you need.

JO
Review №93

I took my 95 maxima...for alignment...front end was out of wack...steering wheel was off center.....this place fixed it...great service...45 minutes alignment was done...price was perfect...i reconmed this place...they know what they are doing.....good place.

Ho
Review №94

First off - Im a real customer and I live in Redmond. I made the trip to FDT on the suggestion of a long time business associate at Auto Connections in Bellevue. I had purchased a used BMW 650 and needed to have some road rash on my wheels repaired and then repainted. On the recommendation of my friend at Auto Connections I contacted Nash, the owner at FDT. I took the 40 minute drive to see him. Nice enough guy. He helped me pick the right color of powder coat for my wheels; bright hyper silver. I dropped the car off on a Thursday. The plan was for them to remove the wheels, keep the car for safe keeping at the FDT location and have the work done at their painting facility 2.5 miles away. I picked the car up on Saturday. A couple of issues, listed below, arose at pickup. Nash told me he would take care of them and to bring the car back on Monday.1) There was no powder coat behind the spokes of the wheels. They were dirty and they missed entire areas2) They completely missed the inner part of the wheels. No paint at all.3) The tires were not inflated properly. As soon as I got in the car there was a low pressure warning. Nobody looked?4) The front end shook. The wheels were not fully balanced5) And... the car was taken for a 22 mile ride. 22 miles! Seriously!?I dropped the car off for the issues to be resolved on Sunday night (night drop) and picked the car up on Tuesday the following week. I asked Nash to personally inspect the work which he agreed to do. Youd think all would be good right? Think again.1) The wheels stunk of spray paint. It was obvious that the fix wasnt powder coated as I paid for. They used canned spray paint!2) You can actually see the surface difference between the first time around when the wheels were powder coated and the spray painted fix. Sloppy! And deceptive!3) The front wheels still shook due to not being balanced completely.4) At least they didnt take the car for another joy ride.I finally gave up- $800 down the drain. Brought the car to a shop in Redmond to properly balance the wheels and got a second and then third opinion about the quality of the work and the use of spray paint when powder coating was paid for. I am considering additional action to recover my lost $$.I would strongly caution anyone that is considering having work done from these guys.

Ar
Review №95

Picked up a set of tires for my 37 Pontiac Coupe.

Al
Review №96

Very good service and fast delivery! :)

Je
Review №97

Multiple tire sets and a wheel repair and nothing but consistently great service and prices.

Ph
Review №98

Very nice and accommodating people

Ro
Review №99

Excellent value, excellent knowledge, excellent service!

Da
Review №100

Love this place!

Information
100 Photos
100 Comments
4.4 Rating
  • Address:22617 76th Ave W, Edmonds, WA 98026, United States
  • Site:https://factorydirecttire.com/
  • Phone:+1 425-774-5131
Categories
  • Brake shop
  • Tire shop
  • Used tire shop
  • Wheel alignment service
  • Wheel store
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:9AM–4PM
  • Saturday:Closed
  • Sunday:8AM–6PM
Service options
  • In-store pickup:Yes
  • Same-day delivery:Yes
Highlights
  • Identifies as women-led:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
  • Wi-Fi:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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