So poor customer service. Employees don’t know what they are doing. Waste of time, just call online support its much better

Ill give 2 stars because they answered my questions. I just wish they were a little nicer in this place. Every time I go into this Verizon store they give me the impression that they dont want me there. Whatever happened to Thank you for coming to Verizon or something like that? Is it because I do not represent a commission opportunity to them? I dont know what it is but they need better customer service skills. Would you be this cold to a guest in your home?

I had a good experience. Needed a phone for my dad and i placed order online to pick up at this store. The associates were helpful and it took 1/2hr but got my phone and the associate were conversing so we dont feel left out or boar when we r waiting.

Had an appointment to upgrade a phone. Customer service was non existent. Employees were unwilling to help or answer technical questions regarding phones.Went home and called Verizon online. Extremely helpful and had much better discounts

The manager Valerie was not nice. I stopped by because I got the new phone and wanted to transfer data and set up. She didnt listen to my full needs and thought it was easy to be completed at home. I knew that was not true based on my experience and different than what I was told by the Sales when I ordered in the store last week, so I insisted to do it in the store. She said you can have a seat there if you want. It turned out that I was right because my new Galaxy z fold needs to insert a new SIM card. Also I was switching from Tmobile toVerizon unfortunately it was failed. They were reasons that I had to set up new phones in the store with a technicians help. At the end, another young lady (sorry I didnt know her name) came over offered help, and Matt also went through the process with me and answered questions patiently. I would give 5 stars to that young lady and Matt. What Valerie did was not worth a managers position. Feel free to reach out to me if you want to verify and follow up. 9/12/21

Excellent customer service and caring individuals. My problem was not resolved that particular day but I know the salesperson and the manager did the best that they could do they were kind and respectful..

I was taken right away my rep in the office was good, but they were having technical issues so I couldnt get a phone. The customer service rep on the phone was phenomenal. Verizon needs more reps like the one I had, her knowledge of the products and deals was so on point.

Went in to buy a car charger to be in and out and was told I have to wait 30 minutes to purchase something. I said that this was ridiculous and then the staff was down right nasty! I told them to keep the charger and Ill go to target! Im so irate over the service I might just change my provider! If I could give a negative rating it would be a -5.

I had an extremely unpleasant encounter with a rep at the store named Angela. I am 70 years old and just wanted some assistance with transferrng my device data and photos to a new device I bought from Verizon. I was mocked for being unable to do this myself. Shockingly poor and rude customer service.

What happened to this Verizon store. They used to be so helpful and kind and now have the rudest employees that act like you are annoying them. Makes me wanna switch carriers. For a $1200 purchase I would expect them to be more customer related and not so damn rude. Disappointed in east brunswick verizon.

Very prompt and knowledgeable service even when I got there about 30 minutes before closing. The woman at the front was nice and helped me quickly and the agent who took care of me set my new phone up in a snap. Definitely recommend and they are a corporate store so they can take care of many issues if you need.

They were helpful. Id just received my new phone and the slot for the sim card was stuck. The store itself was very neat and clean.

This place doesnt even deserve one star , customer service was terrible. I only had two simple questions. I was told by an employee that she couldnt help me after watching her sit and talk to another employee who just ended her shift for 10mins because she was the only one working , on top of that both of them were rude and when asked why there is only one person working in the whole store I was given attitude. Her explaining to me that she couldnt help took longer than if she would have answered my question. The place wasnt busy only one other couple in the store. Dont go here its a waste of your time. Go to a location that actually cares about customers. Time to switch carriers since they dont want my business.

They’re understaffed I guess and I had to wait too long for someone to help me. Avoid going there.

Really but attitude, the girl named trinity was so nasty . Did notHelp at all. Nobody

I went to this store because customer service had sent me there and they just simply were arrogant, useless, and not helpful at all. Save your time and dont go to this store. By far the worst service I have ever received from any store. The manager didnt help either. He said because he is corporate he cant help no one that buys from retail authorizers.

Great help grand. 😍

I put my name and number down as they said there is a line. They never texted us. On top of that, all I wanted to do was an exchange which i didnt think is unreasonable to do on the spot.

By far the worst Verizon store I have ever been to. I went there simply to get a sim card for my 5G device. They said cannot just simply give out sim cards. I said okay, here’s my phone number and Here’s my account. Oh, you have a business account, our business rep is not here, she works 9-5pm. I’m sorry but I didn’t know you need a business rep just to handle a FREAKING SIM CARD! Ladies and Gentlemen, save your time and energy, just call 611. Do what you have to do, this store is uniquely useless nor helpful.

Dont know what they are doing

I’m not sure if it’s because of Covid or The customer service representatives are just miserable. Today November 18, At noon, The worker who was greeting people out the door was on some sort of power trip. In just three minutes I was waiting on line he refused to let four people into the store And gave major attitude for no reason. He also was wearing an employee tag with a picture of that definitely wasn’t him and a name that didn’t match his shirt.

Everywhere says they’re open until 8pm get here at 7:10 and the gates are down?

Very poor service would never recomend this store person in charge brought out phone never helped with setup.any questions i had i felt like i was annoying herHad friend with me who did setup and apps that i needed did not work had to send phone back and get a different one wasted 90 min there .if she would of been even 1 percent helpful i would of never taken phone

Got to Verizon and was going to switch over. I was told to wait outside in my car and they will call me. Waited for 30 minutes, as I saw people come after me and go in I asked if I can make an appointment and come back later. I was told no, all the appointments are full for the next five days. I dont know why I wasnt told that today was already booked for all appointments and that I would only get in if someone doesnt show up. I just left after that since he wasted about an hour of my time.

Courteous staff.

Waste of time! Will be switching to a new carrier.

Long wait time untill you get someone to help you.

Waited for 1 hour to talk to someone who told us you need an appointment to upgrade our phones. Really slow.

Terrible customer service!. My daughter and I went in right before Christmas to switch our service from AT&T to Verizon. We waited for assistance but no one came to our aid. Then, we watched as all reps, including reps of color, go to every white person that entered the store and asked for their name to put on some sort of waiting list. Thats when I said, excuse me, weve been waiting for a long time. A rep finally took my information but did a poor job of explaining why we werent helped. While my daughter and I waited, I watched this happen time and time again with other people of color that walked into the store. Finally, a rep came to our assistance but she did such a poor job of explaining everything we ended up leaving. The next day we visited the Verizon in Menlo Park mall and met Chris. He provided exceptional customer service. Chris was clear and direct with everything. This store needs more people like Chris.Update: It has been almost 3 weeks and Verizon still hasn’t contacted me.

I had both my parents come to this location to get set up with Verizon. I am stationed out of state, and had to send them into the store to join my account without me physically being present.We were looking to do a $250 gift card online offer to sign up, and just pick up the SIM card in store. Michael told my parents that they would have to go through him, and got them on a in person sign up, which is only the $150 gift card promotion. I was able to do the in store pick up at two other stores before this, and they were more than happy to help me get the $250 bonus welcome. Maybe this was due to how the system actually works at this location, or maybe Michael wanted the numbers towards his quota.However, Michael also signed my parents up for phone insurance even though they expressly said they didnt want it. He said that he needs to put the insurance on the account, and that our only option if we didnt want it is to take it off later.I am ok with wheeling and dealing doing business myself. However, I do not like when people take advantage of my parents. This will be filed with corporate as well.On the plus, everyone at the store is experienced and the reception provided by Verizon is great.

I walked in and asked if they had pixel 3 screen protectors. The person in the front said yes and told me that I had to wait for a sales associate. I asked if I could just pay for it quickly and she said no. I waited 15 minutes. Sales associate called me and asked what I wanted. I said a pixel 3 screen protector and she said they didnt have any - they only had covers for the 3a. If the person in the front didnt dismiss my needs and took a second to check, we could all have saved some time (and return business).

Very fast service. Clean and social distancing is observed

Terrible customer service. Had an appointment since last week and haven’t got a call back for a week in regards to my business account the manager said they where actually going to call me today to cancel my appointment. Going to just call Verizon’s 1800 number in stead. It’s like they don’t want me to open more lines. Please think twice before doing any business there.

I visited this Verizon store two weeks ago and switched my service from ATT. The store is very clean and organized.Thanks to Albert helping me switched my cellular service, he made sure that all SIM cards are activated on every phone, and he picked the best Data plan that fits our needs.  The whole thing took about 30 minutes.I definitely would recommend this location for anyone who is looking for the Verizon cellular service.

Really nice people 👍🏼

Not a good pick up experience. Waited almost 30 minutes for curb side pickup.

Raj manager is one of the most honest men I have met. I walked in and the queue wait was over an hour. He was up front about it and honest. He told the same to another customer and they revolted saying this store has horrible customer experience and they would leave a bad review. This is a store where they take the time to address your problems and are honest about the most economical options. I have been multiple times, and although I may have to wait 10-15 minutes, the staff is very professional. I don’t normally leave reviews but I feel the reviews left disproportionately are left by impatient customers seeking instant gratification. Thank you to Raj and his team for the help.

The worst customer service ever

Good, prompt service. Very helpful and give you all the answers, options, and potential concerns you may have or run into. Also, Al is the best along with Desiree. Great people.

Great customer service. Always has the answers. In and out!

These poor employees that work in such a poorly managed store that customers wait hours when there is only one person in line.Obviously people get irate.My husband and I shouldnt have to be stressed out sitting in a store defending the staff from irate customers, mind you with NO security to be seen anywhere.Its honestly repulsive and whomever runs this store needs common sense training or at least be able to pay someone who is smart enough to keep a full staff.

Staff were helpful and courteous. But the store needs to do better when it comes to queueing customers. I noticed several customers come in and get passed over by others who came in later. If you didnt know to sign up with a Verizon employee for the queue, youd get upset being passed over for others. It could mean a difference of more than 30 minutes per person before youd be helped. Needs to be better signage and staff needs to pay attention to who enters store.

I was in the store last night getting new phone. The young lady name Lauren, assisted during my purchase. She rushed me out because it was closing time. She gave me the new phone without setting up my phone as tough it was active. When i got home my phone was not active, nor i was able to do anything. I was on phone with Verizon and Apple for good two hrs to be able to activate and access everything on my phone. I do not recommend horrible service by her

Great service in and out in 10 minutes

God this place is terrible. Heres my recent interaction:me: Hello, my phone stopped working.Verizon guy: What did you do to it?Me: Nothing, it restarted and now it wont work.Verizon Guy: It probably broke because you dont have a smart watch. Want to buy one?Me: I just need help with my phone.Verizon guy: You dont have insurance. Nothing I can do.Me: Google said its still under warranty.Verizon guy: Go talk to google then.

Corey greeted us and helped us out as efficiently as possible. He even got me two free phones because of new lines for my parents. In a matter of 12 minutes I got 2 extra lines and 2 free phones.

Quick in and quick out. We went at 3:30 so there werent many people but they must have at least 10 associates on the floor. The young man that helped us was very knowledgeable and courteous.

They took care of the problem

This store was amazing. Mia was extremely helpful and helped me get the best phone and plan for me. Highly recommend visiting this store.

0 techs need to know what they are doing. Verizon is not just a job. I blame Verizon for their employees lack of Customer Service and being knowledgeable of what they are selling the Customer. In this forever changing Cyber technologically world. If we come to Verizon and your people have no training or knowledge to impart to us. Then where can we turn too?

I know other people have had different experiences than mine, but I find the staff at this store to be disinterested and to make no effort at customer service. My latest visit was last night: Im going to get a new phone before the end of the year. Im not sure if I want to continue with Galaxy or get an iPhone. There was NOBODY in the store, so I was hoping to discuss the options on both, and my husband asked about upcoming specials. When I stated my situation/question, the guy actually SHRUGGED at me! He was also very abrupt and condescending to my husband. Ill keep an eye out, and if they run a special Ill order on line before I go there again. And THIS is why stores are losing business to on-line shopping - if Im not going to get any assistance, I might as well shop from my recliner.

Bought two Pixel 3 phones close to closing time. Were greeted and helped immediately. Stephanie knew what she was doing, and was patient as we took our time making decisions. Will definitely return again!

From my experience on a Thursday [keep in mind] service was fast and helpful and went very smooth sailing, from the other reviews it sounds as if the manager is ignorant and service sucks on other days, also the staff is very pushy if deciding just to browse. If going to this store I only recommend going on week days if possible and only to buy / fix something with that thought already had. If you want to browse go over to best buy.

Uggh,okay anyone can have an off day!... lets see gives the benefit of the doubt for your professionalism.Here another star

There are many staffs, kind and professional. I could finish purchasing the accessories that I was looking for, within several minutes by their help. Very quick.

Due to a computer glitch the iPhone I went into the store to buy was shipped to my house due to the skew number being mixed up. The phone was in the sales persons hands and I wasnt walking out with it. I NEVER gave them to option to ship my phone, but it automatically did that, when I asked for it to be voided out I was told no, that I just needed to wait. How was this person not getting on the phone to corporate to get this resolved? Well 48 hours and 2 hours on the phone with corporate I still do not have a phone and when I asked them if they can help they say it is out of their hands, when really it was their complete fault. Verizon I think is too big to handle their customers and you can tell by the service on the phone and in stores.

Unprofessional, unknowledgeable and unwelcoming stuff. Never going back to this store again. This is the first time I’m giving a bad review for Verizon store in over 20 years. The yang man who called himself a manager is very rude.

I gave it a 3 because the level of expertise varies widely among the Salesforce. My last visit went perfectly while the previous visit resulted in me returning 3 additional times to rectify an activation issue.

I never post reviews, and this is the first review Im posting due to the horrible experience we had with the manager at the Verizon store at 314 Route 18 in East Brunswick, NJ today (08-21-2016).I own a chain of high service and high sales retail stores, and today I had one of the worst retail experiences with the manager on duty at this store. I have over 20 phones on our account at Verizon and the manager rudely hung up on me and would not help us because he was overwhelmed in the store with customers.We asked him to help us call Verizon Service to provide him the access he needed to assist us with our large account, since he couldnt access our account with my employees at the store. He refused because he was too busy and then hung up on me because he had to go help other customers. Verizon service is often challenging but I never had a Verizon Associate treat me and my staff like this.

The reps at this store pretty much did and said anything to have us sign the paperwork and call it a deal.Reason of our visit: Switch carriers, get new phones and receive some awesome promotions. Simple right?1st) The promotions we come to find out have some pretty terrible terms. It’s like you step into a 2 year contract just reworded. Which we were ok with. The problem came few weeks later and now months later when we are still on the phone with customer service because the things we were told at the story were not true. At this point it doesn’t matter cause the time frame passed and of course nobody cares now. We received 2 rebates the other 2 got denied which makes no sense cause all 4 lines were the same when we switched. Every time the rebate department has a new story why. What was told at the store doesn’t matter.2nd) The store was closing so they rushed to get us out of the store. We ended up spending hours with customer service on the phone trying to set our devices in the days to come even though we were given our device’s at the time of visit. When we said we will just come back tomorrow we were assured everything will be fine and we will just have to put our sims cards when they come in.3rd) Our service is terrible. I don’t have service in my house or randomly in the city and all I’m told is to reset my phone.If I had the option now I would’ve stay with att and most likely will end up switching back even though it will mean losing hundreds of dollars in phones we traded in. Lots more to this story but be careful to double check the info they tell you at the store.

Knowledgeable technicians, friendly staff, repaired my phone in a couple of minutes.

Awesome service. Glad I switched to Verizon from AT&T. Hands down the best service. Julius and Jethro have been amazing to deal with.

Tough customer service. Once you get past that, everything else is great

Do not buy accessories from this place. Horrible customer service after attempting to right an issue with a screen protector that wouldnt stay attached. Customer rep was extremely rude and arrogant. I will be taking my services to other location(s). Ive been a customer of Verizon for over 20 years, what a shame this experience puts a bad taste in my mouth!

This is the first time Ive left a verizon store completely satisfied and fully understood what happened through the whole process. Thank you Winnie for being so sweet and patient. Im giving 4 stars because Ive had pretty normal customer service here.

Im going to butcher this spelling terribly, but the representative, Wassim, was incredibly helpful while upgrading my phone. They didnt have the specific model (a Galaxy s8) I was looking for on site, so he directed me to other locations where I could find one. He even went so far as to go over the different available pricings per location to find me the best deal. He greatly exceeded my customer service expectations, especially after it was apparent that I wouldnt be getting my new phone there. I even went back to get my case from the store, because of how impressed I was. Give that man a raise!

Long wait, no water or bathroom avaible to customers. I waited for at least an hour. My issue with my phone was a temporary fix. It lasted 1 day before the phone started acting up again. We did not get to test my phone before leaving the store. It was almost closing time and my phone had be reset back to factory settings. It was still reloading my information when we left the store. So we had know idea if the reset would help the issue. It did help most of the problem but the phone is still having issues. This is my 3rd phone before a year has ended.

Watch out for the con game. I am not one to easily get scammed, but i was scammed by this store. The sales people will bundle items onto your purchase. you have 14 days to return the items without paying a restocking fee, but you will not see a bill for 30 days. They also do not provide you with an official copy of your future bill upon purchase (they do this on purpose). Therefore, when your bill arrives, and you freak out because you have been unjustly overcharged, you get hit with a $50 fee to return the item. TOTAL SCAM. Thankfully, the overarching Verizon understood this was a scam and reimbursed us for everything but the the restocking fee, which has to be done local. The store would not refundus the restocking fee because we tried to return at day 17. Consider this your warning.

Could be just a case of one employee not knowing what to do but I went in there with my significant other to upgrade her phone plan and take our two number and put them on to one plan. Guy seems confused and then in the form of a question say, I think the computer that does that, is dowwwn? Kinda screwed my girl over because during this rushed process he fails to ask her for her old device to trade in, activated the new phone and the short of it is, the old one cant be used as a credit towards the new device. It isnt just this store, it seems all local Verizon stores in my area are lacking quality, helpful employees.

Upgraded two smart phones to Samsung s7s from s5s. Turned original s5s back on for other family members. All data transfer and configs done cleanly with no issues. Person was very helpful. Also increased data plan to accommodate additional phones.

Excellent customer service. Quick, knowledgeable and honest. Def will be returning.

The last time I went in was to have the SIM card transferred from my damaged LG G7ThinQ to my new one. I asked the sales associate some questions about transferring pictures and what not from my old phone to my replacement, he could barely be bothered to answer me, let alone look at me. He was too busy playing Toon Blast on his phone. I did complain to the store manager about it. I didnt get the guys name, so I had to refer to him as the black employee because thats what he was. I told the manager if he doesnt want to do his job, let him go home and play Toon Blast. There are plenty of people that need jobs that would gladly take his job if he doesnt feel like helping customers. Its not like working in a Verizon store is a physically taxing job. I sincerely hope that employee was fired. Let him go home to his wife and kids to explain why he doesnt have a job anymore.

If you come to this location make sure you deal with Cory he helped my wife and I with the best deal and also came in on his day off to make sure We was satisfied and happy with everything

Both times the guys were helpful made sure my phones were ready to use

Good store. Friendly staff. Was helped by Washim. Really good person.

Michael was amazing! Very helpful, patient and polite! He went beyond and above to help us!

Sales rep was cool, but needs some bubble in her life...or a Bicho

Mussta been some kinda training day when i visited to pay my bill. There were 4 customers and over 20 employees.they came at me like.Dawn of the dead..lol

Took two days to get my phone number ported. The guy messed up the clear screen protector.

Service as soon as I entered. Professional & detailed.👍

Good staff , but they make it very uncomfortable to even just go in and look at phones and accessories.. I just want to check out the latest.. I dont wanna converse while I look.. they hover over you its annoying, they say can I have your cell phone number... For what!? Im just looking at cases... And Ive been with Verizon 15 years as on Oct 10 2016. Before it was even called Verizon!

I tried to returned the junk of accessories my wife was pressured into buying. It was unbelievable.The Managers got involve and insulted me. I finally returned everything. A heavy set customer care rep with long hair then tells me that the Sales People have to sell the junk to make their quota. So we really do not need the junk but Sales Rep need quota. Thank you for your honesty.

This just like most Verizon stores is Horrible. The staff is not helpful and cant answers simple questions about there products. What a waste of time.

Sales rep seemed annoyed and rude for helping me return something. Will not be going back to this store.

Great customer serviceThank you Michael (Manager) for all your help

Sales person, very knowledgable and helpful. Great experience.

It seemed to me as if the questions I was asking the Verizon sales person was bothering him, and that as I wasnt buying a new phone it was a waste of his time. Not a very satisfactory experience, of very limited help.

Great customers care n very ,helpful for our local people.

Great,fast service,was worried about going on Black Friday but all the customers were in a good friendly mood, all talking to each other, just a nice experience. Store was stocked with all the phones and accessories.

I went in for Help and was told that unless I was buying something they couldnt help me. Call 611

Manager was quite impatient with my mother and I. Many of the employees/solutions experts were not focusing on task and chatted with their coworkers instead of helping customers. I cant believe how unprofessional everything was dealt with. I called customer support to assist me with something and I was instructed to go to a Verizon store after they changed some settings in my account to help me with my problem. So I went to the store, upon entering the store and asking for help with my problem the manager could not process my request; she simply said welp, I cant help you; call customer support. After telling her I came to the store based on the instructions I received from customer support she [the manager] continued to repeat call customer support and did not provide me with a solution. Although my problem was resolved somewhat by another solutions expert in the store, the general attitude I received whilst in the store was one of impatience and disinterest. I cant believe Verizon trained support is so poor.

Friendly staff and knowledgeable of their products.

Went in close to closing last Friday and Desiree was right there to help me. Went back tonight, Monday, needing some more information and both Desiree and Michael worked together to help find possible solutions I could try to fix my problem. Thank you for your effort!

Terrible customer service. I will give them another chance and might change this review but they are causing me angina!

Horrible service so far went in to return hums that were “free” and no manager on site available to help me so I have to go back tomorrow. I was charged activation and monthly fees for something I didn’t even want or hook up. They are still sitting In The box I didn’t realize until I received my first bill. I was also over charged on insurance Quoted one price but charges another.

New, bigger store with lots of accessories in stock. Plus the store employees are top notch!

Went to have a Zagg glass protector for my SG 9 replaced. They were the ones in the first place that put it on crappy back in April. A week after i had the new phone it cracked. Thank you to Zagg for the life time guarantee, but i still had to pay 5.99 to have the replacement sent to me which i feel was unfair.

Best experience i have ever had at a Verizon store.

Verizon stores are notorious for being customer service wastelands. While this one has gotten better, it is still recommended to go to the Best Buy next door for phone service and purchasing.

Change my plan and save some money