Great dealership, friendly and helpful. Buying was easy and I had assistance every step of the way! Staff made me feel like a valued new Toyota owner!

We had such a great experience with James at Mark Jacobson. He helped us find the perfect first car for my 16 year old son. He was friendly and very patient. Thank you James for all of your help!

I want to share my first-class experience when I decided to lease (with option to buy) a 2021 Toyota Highlander Hybrid at Mark Jacobson Toyota in Durham. Chris Hull was my sales consultant—and I strongly recommend him to anyone. He was terrific: Calm, easygoing, knowledgeable and payed attention to what my wants and needs were as well as the priorities most important to me. Chris recommended that I take a look at the Highlander Hybrid. He felt that it would provide the comfort, room and heighth that would address my particular needs and since the majority of my driving is local, it would save fuel while being a bit kinder environmentally. After the test drive, I knew this was the right car for me and met with sales manager Todd Anderson. Both Chris and Todd made it clear that they wanted to work with me to arrive at an agreeable deal and we did. The details of the leasing and paperwork were handled by the business manager, Quincy Hamilton, who did an amazing job of thoroughly explaining each document I was signing and how the various numbers broke down. He made a complicated transaction very straightforward. Chris, Todd and Quincy made the entire experience of choosing a car that was best for me actually a pleasant surprise and made me feel like a valued customer throughout.

After a negative experience with one of our local dealerships, we decided to travel 6 hours to get the vehicle we wanted. Everyone at this dealership was wonderful and treated us like family. Just to name a few people, Deja our sales lady was very knowledgeable and helpful, Jim the sales manager and McCoy the finance manager was great to work with, Tay the director was very helpful, Dana the receptionist is very sweet and easy to talk to and Alex was fun to talk with. Definitely check this dealership out for your next Toyota purchase. We will definitely be returning to them in the future.

What a wonderful experience my husband and I had at Mark Jacobson Toyota. Their customer service is excellent. We are very satisfied with our purchase and the attention we received. Al Camacho, our sales agent, was an amazing help! If you need a new vehicle, this is the place to go!

My mother and I are new to NC and have no experience about buying a car. As a foreigner everything is harder too. However we had a really good experience at Mark Jacobson, the salesman Ahmad Abukamil is really helpful and very patient since I have to spend a lot of time to translate what he said to my mother. He helped us set everything up including insurance, car plate, title, etc, and he also drove the car back for us. He is easily accessible and willing to help whenever I have questions about the car. Definitely consider this place if you want a vehicle and reach to Ahmad, he will give you the best experience for sure.

I bought the car of my dreams here this past week! I had the best experience for being a first-time car buyer. They made everything so easy, timely, and efficient. My salesperson was Antoinette Pace- she treated me like family and walked me through every step. She was extremely personable & friendly! I could tell that the employees were very close, had fun, and there was a family atmosphere. I couldnt have asked for a better all-around experience and will highly recommend Antoinette & this dealership to anyone!

JAMES FREEMAN is the man to go to!!!!Seriously, ask for James…he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. They have Great service and they know they’re stuff.Beyond thankful with the dealership, their service & of course James!!!!

We recently sold our car to Mark Jacobson & it was done so easily with the help of Craig. Charlie came to Raleigh to pickup our car & to do the paperwork at our house all completed in less than 30 mins. It was a great experience. We were very pleased with the wonderful & prompt service we received.

I absolutely love going here for my oil changes. Everyone is so nice and accommodating. I haven’t had a bad experience yet. I also love that they don’t try and push extra things on you. They tell you what’s wrong, ask would you like it fixed, if you say “no.” That’s that. Most times you feel almost harassed by people doing the oil changes. They are also very quick. Even when they say it’s going to be a while, it’s never as long as they quote, so there is a plus. Their waiting room is spacious enough to where you don’t feel like Covid is going to jump on your back, they also have chairs outside if that’s your preference.

Have been taking my truck there for ten years for service. Would not take it anywhere else. Great dealership!

We bought a 2021 Sienna here at the end of February, but Ive been interacting with the dealership for about 3 months now because we werent really in a rush to buy. Overall, we had a really great experience. Chris Hull, and his manager Todd, took great care of us and gave us a great price. I would definitely come back for future purchases. Thanks for making what can be a bad experience... actually a good one! Until next time... except these Toyotas last forever, so it might be a bit! :D

Three weeks ago we saw a used RAV4 that we were interested in, called to see if we could look at it and when we got there it was in service. Today we got notified that the car was ready and we could come test drive. Arrived, and we were shocked when we saw that there was major damage on the back- the bumper was practically falling off (not on Carfax by the way). Zac was very kind, but it was super annoying that we went there twice expecting to see this auto and it turning out to be pointless.

Will is the most amazing car dealer I have ever worked with! He is very professional and got me an amazing deal. Couldn’t be more thankful and would recommend again and again !

Deja Johnson is an awesome sales lady! She made the process so quick and easy. I would 10/10 recommend her to my friends and family. Thank you Deja, I love my new 4Runner

I enjoyed the service from my exemplary salesperson James Freeman, he listened to my needs and new just the right vehicle, and I bought it. I am so happy. Shout out to McCoy in finance too. Highly recommend James.

Impressive!! Ahmad Abukamil was quick to respond to my online inquiry, answered my questions, respected my wishes, “encouraged” me to visit, wrapped things up relatively quickly, and handled my needs after the sale was done. Even followed up weeks later. The Finance experience was conversational without pressure. Things were explained in detail. Even the back office did their thing. My plate was there faster than a sneeze. This whole experience was so completely pleasant!!

Had a very smooth experience buying a new Rav 4 Hybrid. I worked with Al, and he was an absolute treat - a very friendly, calming guy. I was a little high strung to start out with, but he treated my wife and I very well and eased us through the process. Id definitely see him again the next time Im in the market for a new car.Oh, the car is awesome too. I went from a base-model, manual transmission Corolla and gained a little gas mileage and a whole lot of space.

If you are looking for a Toyota this is one of the best dealers in the Raleigh area. Less unnecessary back & forth and relatively quick on the financing side! The salesman I worked with, Al, was more transparent then some of the other dealerships in the area. I felt confident that what he said he was going to do, he would.

I bought two used cars in the span of 2 weeks. My sales rep, James Freeman, went above and beyond on this process. One of the cars had AC issues which was fixed before I purchased. But it went bad and he stood by the sale and made it right, fixing an issue post sale, while also repairing a bulge-out on the left wheel well fender and replacing a headight. His communication during this process was top notch. Im super pleased and would reccomend the used car sales team to anyone.

James is a very professional and superb salesman. I bought a beautiful Alfa Romeo while trading my Lexus. I would highly recommend James Freeman and Quincy Hamilton; I could not have gotten a better team. I highly recommend Mark Jacobson Toyota.

We are VERY PLEASED with our Certified Used 2015 Toyota Yaris!!!!! I am starting a new job in the next few weeks and will be driving this car for work. I was in need of a fuel efficient vehicle and that is exactly what I got!!!!! Deja Johnson made the buying process easy! We told her what we were looking for and she found us the perfect car right away!!!! We plan to trade in our family SUV in the future and we feel confident Deja will put us in the perfect ride!!!! Thanks Again Deja and Mark Jacobson Family!!!!!

Me and my wife started out with Mark Jacobson in June 2015. On that very first day in June/2015, we received courteous and professional service. We truely found out that they did say YES. We have not to this day regretted that visit. We would recommend anyone to buy at MARK JACOBSONS TOYOTA, Durham, NC.

Mr. James Freeman was great I recommend him on your journey

Just bought my very first car in my life at Mark Jacobson Toyota and it was a really great experience to me. Chris helped me to selected 2020 Corolla, which match both my budget and my exceptions. He was really patient to explain all the details of the cars and answered all my questions very patiently. Chris gave me enough time and space to go through all my decisions, and he was really patient and kind to offer me with the great price. I have a strong believe that I am going to buy my second and third car from him at Mark Jacobson. It is hard to find a place both professional and affordable!

It seems like the customers that make their appointment days and weeks before the date, trying to avoid the so LONG waiting time are not important. It makes me feel so irritate even when I am writing this review or feedback when I think that this is the second time I give y’all shop a chance and you disappoint me. One thing I will say that John (spanish guys) was very gentle and caring with me when I came. But again, the LONG waiting time that I have to go through again (because of different reason than before) is unacceptable. I am honestly done with bringing my car to your shop, and will surely make sure other people know about my experience. So sad that a well know band and company give this type of experience to a loyal customer.

I lease a new car every 3 years &  while I look forward to getting a new car, I despise the actual process of shopping around for the best deal & dealing with car salesmen. I have to say I had a totally different experience this time at Mark Jacobson Toyota in Durham dealing with Jeremy Day. After a bumpy start, he truly did the right thing by me & gained my full trust. I felt he put me as a person first before his sales numbers. He went above & beyond to make sure my car deal worked out (& we had several hurdles), always keeping me in the loop with updates. I love my new Toyota Sienna & it was worth the wait. I highly recommend checking out this dealership!

After having a not so good experience with their competitor next door I decided to come here. I was greeted by Mr. William Bradford who called himself “Big Will that gets the deals”! 😊 He was very pleasant and helpful and I didn’t feel forced or pressured to get anything. He showed me my options and I ended up getting a Toyota Rav 4 right off the showroom floor. Everyone here was very friendly and helpful. Thank you I’m still enjoying my new ride!-Carlisa

With the situation of delayed shipment, scarcity of computer chip etc Adnane and the folks at Mark Jacobson Toyota in Durham made my first car buying experience a delight! Great transparent honest service with courtesy and kindness. Thank you

This service center was very fast and efficient. I had a lot of help and good service

Very friendly, especially Jeff Cobb and Frank, but really everyone I interacted with. Price felt fair and I never felt pressured. Knowledgeable and happy to answer all my questions.

I came to get a new car and it was a great experience. Jairo Vásquez, one of the sales consultant, was super helpful. He went above and beyond to make sure my needs were met and I left satisfied with my new car. I recommend him for anyone who is interested in coming here and getting a car. Also, he is a Spanish speaker so that was a plus.

I continue to be impressed. Expectations are set (and met), communication is a priority, and Service is relatively quick.

We bought a pre-owned Honda this morning from James Freeman at Mark Jacobson Toyota, Mark Nelson greeted us when we arrived and introduced us to James. Throughout the whole process, James was professional and clear in his explanation. There was no haggling or pressure and no talking just to my husband (which can sometimes happen when buying a car). The process was smooth and transparent. Wed highly recommend James and his team at Mark Jacobson!

My husband and I purchased a 2021 Toyota Highlander w Chris Hull at this dealer on Saturday, May 8 and it was the BEST car buying experience we have ever had. We knew what we were looking for when we walked onto the lot and Chris approached us gently and let us go w the brush off but handed us his card. We looked around and found what we wanted to try and thanks to Chris’ non-pushy approach we were eager to call him for help. He took us for a long test drive w pleasant conversation and pointing out features of the vehicle along the way. We NEVER felt pressured but were sold hook, line, and sinker. If you want an environment where you can feel well cared for, laugh during the details, and be handled as well as possible during a car buying experience, see Chris today. I assure you, you’ll be glad you did!!

We live in the salt belt and all the used cars up here are very rusty. We decided to look in other states so we can find what we were looking for and we found it at Mark Jacobson Toyota. We worked with Antoinette. She was so kind and helpful. Antoinette went above and beyond to help us. She even made sure to send us videos of the car and the undercarriage so we could feel confident with purchasing the vehicle sight unseen. Antoinette even offered to pick us up from the airport and made sure that we had a full tank of gas for our drive home. We hired a 3rd party inspector to check out the vehicle for us and they accommodated this request without a problem. This is a trustworthy dealership and it is very clear that they really care about their customers. It was absolutely worth the 7 hour drive from Pennsylvania. I highly recommend buying your next car here.

8 hours and $80 later --> no solutions. On June 25, 2021, I dropped my car off at 7am with a description of the cars problem - noise. My expectation was to pay for a solution. The dealership provided a wonderful woman who drove me back to campus. Hours later someone called but gave a laundry list of things that couldnt seriously be causing the noise, especially since the noise started when the car was still in park. When I finally was picked up and brought back to the dealership, they gave melist of 10 things that might cause a noise, if there was even a noise, and insisted I pay first before test driving the vehicle. I refused to pay. Tried to find a manager. Finally some guy came out and drove me up and down the street. He said it was a leak in the exhaust. I asked how much to repair it. He had no idea. They told me I could come back after the weekend (June 28) so they could look at the exhaust system to get a more specific answer and a repair estimate. Very disappointing. Why would anyone bring their car in for a whole day to hear an answers like those? Why wouldnt they KNOW where the leak was AND give me a repair estimate before calling me back?I was too angry (and busy - I was only at Duke for 10 packed days of classes) so we ended up leaving Durham and heading 900 miles north to Michigan.The first muffler shop we pulled in there was a woman standing outside. I rolled down my window and asked if they would be open the next day (July 5). She said yes and she said it sounded like a flex pipe problem. The next day we pulled in, a few minutes later the mechanic had our car up in the garage, he walked me underneath it and showed me the flex pipe and how he would fix it. And an hour later we were back on the road with a new flex pipe - $87. That garage is getting a 5 star review.Mark Jacobson Toyota, I want a refund. I got nothing for my $80.

James Freeman was a great sales rep. He gave the experience you should have when buying a car. He was very kind and had knowledge about each car I asked about.

Finding and purchasing a car can be overwhelming, exhausting and stressful. Happily, this was absolutely not my experience at Mark Jacobson Toyota in Durham. I was searching for a car that would fit my limited budget and found one online at Mark Jacobson. I live in Raleigh where there are plenty of dealerships, but my friend persuaded me to make the trip to Durham to check it out. My salesman was Zeke Vasquez and he was amazing. He was very low-key, helpful, knowledgeable, patient...all the things I needed that day. We located a car with some years and some miles on it, but was in pristine condition, regularly maintained...one previous owner. I was able to stick to my budget and drive away with a much nicer car that I thought I could own. Zekes manager offered me a great price plus a very fair trade-in for my old car. The finance person ran several scenarios to get a monthly payment I was comfortable with. I appreciated that no one was pushy with me and they respected my budget. Zeke went the extra mile by driving my new car back to Raleigh for me, helped me empty my old car and drove the trade-in back to Durham. My quick clean out left some items behind in the console, so the next day, Zeke rescued them for me. I will definitely be steering my daughter to Mark Jacobson when she is ready to purchase her own car.

Today my 69 year old mother went to get a inspection. She is retired and is on a fixed income. She didn’t not realize she didn’t have the money on her card.. again she is on a fixed income from retirement. Chris (from that department) told her why did she even come in if she knew she didn’t have any money. First off she didn’t know she had the money and secondly she felt embarrassed by the way he spoke to her. While another woman there at the desk can hear i might add. I am her daughter. I was called and paid it over the phone. Then while I was on the phone instead of just apologizing after she brought it up to him. He just argues with her. The issue I have is where is the respect for elders or old fashion customer service or compassion or care?!? The total was 13 dollars btw. She felt like she was being treated like she was trying to steal 13 dollars. Chris is the manger and I know several people that came in contact with him and he is known for his rudeness.

Service and sales are good. The down side is the dealership is not handicap accessible. Only one door opens automatically. All others open manually. The restrooms are also not assessible. I brought this to the attention of one of the managers today, and we will see what happens.

Shout out to William Bradford (bka Big Will). Great experience, very knowledgeable, helpful and sincere. Quincy Hamilton was great to work with too!Thanks for staying late and getting me on the road in my new to me Highlander. Loving it!

Bought our car here and were happy enough - is one ever ecstatic about buying a car? So much money! Came with full standard maintenance and weve been happy, process is easy, spacious waiting room.

You simply can’t buy a Toyota in the Triangle without going to Mark Jacobson Toyota and asking to work with Deja Johnson. I’ve never bought a car with someone who I felt was so honest and was actually listening to my priorities and working to find a solution that would work best for me, not just for her wallet. Even after all of my research prior to this purchase, she came up with some super helpful ideas on aspects of the car choice that actually worked better for me than what I came in expecting to buy. I didn’t feel that she was trying to work me to get herself an extra couple hundred dollars here and there. Honestly, with her cool and kind demeanor, Deja probably sells too many cars to happy customers to have to play games on each sale. I can’t recommend her enough – she was genuine, honest, fun to be around, intelligent, patient, knowledgeable, and gave me the best car buying experience that I’ve had. We all go to buy a car with a bit of dread, so it’s nice to work with someone whose advice you feel that you can trust.

Great buying experience. No games or pressure tactics. Mr. Bradford aka BST is a great salesman!

James Freeman and the team did a great job! Painless experience. Highly recommend!

Brought my vehicle in for appraisal looking to downsizing before next covid wave 👋 and college admissions,made a great deal.Sales person not so great you know their business reputation right let just say they live up to it 👍.Now on the other hand the general MGR.is a great guy best deal in a 200 mile radius.

Service is fine, but the guest WIFI NEVER works. Literally never. Makes for very frustrating experience when you are waiting for over an hour and are unable to work or access the internet.

Just bought a 2021 RAV4 this weekend. Had an awesome experience with our Sales guy Chris Hull. We traveled 2.5 hours to purchase this car and Chris was phenomenal. He worked with me through emails/text to get us an out the door price before we even made the trip. He was not pushy at all and very pleasant to work with. It was the best salesman experience we ever had in buying a car. He has since contacted me (on his day off) to check on the car and told us not to hesitate in contacting him on his personal cell.On another note, wasnt too happy with our finance guy (Mr. French) who was a little rude to my husband & I directly in front of our salesman. I understand he wanted to help us with saving money, etc. but not everyone wants a high car payment, especially when I already told him we had a lender that was giving us the rate/term that we felt comfortable with because we always pay off our vehicles early anyway. Our credit scores are Excellent for a reason! As a matter of fact, had it not been for Chris (our salesman) who apologized to us several times, we would have walked out.

My car was rear ended last week. I need paperwork from my gap insurance. I went to Mark Jacobson where I bought my car 🚗 and a lady named Tay Page helped me above and beyond. This is why Im glad I chose to buy my car there. Between Edwin who helped me buy my car and Tay helping me with my paperwork this is a great dealership to do business with.Thank you Tay for helping more than I hoped for.God Bless you and the Jacobson team 🙏.

Worst service out of Honda Nissan and Toyota. Go in with no issues then while it’s getting it’s first service they come out and say nail in tire. Now we have to add air every day after service but had no issues before we took it in. 2021 Toyota 2018 Nissan and I still love the service I receive at Nissan.

I went with my son to purchase a 2020 Camaro today and the buying experience was great! Antoinette was an absolute pleasure to work with. She was friendly, honest, straight forward & knowledgeable. I’ll definitely go to her for my family’s future car buying & recommend her to anyone in the market for a car! Mr. French in finance was also nice to work with. He helped my son understand the process as he’s a first time car buyer. He was also personable & had a great sense of humor.They both helped take the edge off of the buying experience! Thanks to you both!

I recently purchased my third car from Mark Jacobson! I keep going back because of the excellent customer service in both the sales and service departments. Barbara Decatur was the sales representative who helped me with a smooth process of trading in and purchasing a new car.

Mark Jacobson Toyota is the Toyota dealership I have had the pleasure of servicing my car at over the past 2 years. I bought my car out of state but since had it serviced with the Mark Jacobson location and I must say time and time again my expectations have been exceeded with their level of service and professionalism. In addition their shuttle service has come in handy when I had to leave my car and go to work, there is a lady who shuttles customers and she is just delightful! Every staff member I have interacted with has been helpful, kind and professional. Highly recommend this location for all your service needs.

An absolute joke of customer service. I really dont like to bash anyone online but enough is enough. First, I brought my car in for its six month annual service and when it was done, they had left their latex gloves on the passenger seat and literally handed me the keys and that was it. No explanation, no have a good day no nothing. I was willing to chalk it up to having a bad day, we all have them. After a month or so I turned the fan up full blast for my AC once day and the whole dash started to vibrate. I scheduled another appointment with them to get it fixed and when they fixed it their explanation was yeah some bones or something was stuck in the hoses and once again they left those bones and something on my passenger seat. No explanation. I am currently in the market to trade in my car for a different Toyota and scheduled an appointment to look at a specific make and model car. I just got a phone call saying it had sold. I had scheduled this appointment a week out and have gotten phone calls, texts, and emails confirming the appointment repeatedly to a point that I was ready to cancel only to have the car that I was looking for be sold. Absolute joke. There are better examples of customer service out there.

Had a great experience with Antoinette. She was very straightforward with every question and didnt lead us wrong.Quick and painless car buying process

I drove 250 miles to complete a purchase with Chris at the dealership. The deal was great, the vehicle is great, and the trade in value was great. I cant say enough good things about my experience with this dealership and especially Chris. He made this process streamlined and painless. The managers and finance staff were very friendly and helpful as well. Thank you all.

We just stopped by just to look around and we met Ahmad and was very helpful until he got us into a brand new car. He was very nice we really appreciated the well done job.

I worked with Sebastian to purchase my Toyota Corolla, I was a very hesitant customers and Sebastian still displayed excellent patience with me. I was shown that the buying experience was a very easy, all be it lengthy, process last week. I only wish I tested out the speaker system on the corolla a bit more, I love loud music and the speakers are a bit on the weaker side. Outside of that I am 100% satisfied with my purchase.

Best car buying experience I have had . Alfredo Garcia and Jim worked with me to give me a fantastic deal on the vehicle I purchased. Highly recommend them for your next car!

I want to give a shout out to Deja Johnson........ my husband and I just brought our 3rd vehicle from Deja. Deja worked hard to get us the best deal possible. Shes on top of her game and we walked away happy! We are long time customers of Mark Jacobson - between our family we have brought a total of 8 vehicles from this dealership. Deja - thank you again for your commitment to your customers!

My husband & I purchased a 2022 Toyota Prius last weekend (8/21) from this dealership. Deja Johnson was our sales person. She made the entire experience so easy. When we walked into the dealership Deja was very friendly. We had a lot of questions and she answered then all with a friendly smile on her face. Deja went above and beyond by driving to our house a few days later on her day off to give us the 2nd key fob to our new car. Now that is great customer service!! Thanks Deja for all that you did for us to make our car buying experience a great one. We recommend Deja Johnson to anyone looking to purchase a vehicle at this dealership. Keep up the great job Deja!!

Excellent buying experience. Chris was very attentive and very helpful. This was the second new car Ive purchased from MJT, and I expect theyll be more.

I had such a great experience buying my first new car here! I was helped by McCoy and everything went very smoothly. I was able to get the car I wanted for less money than the back up option I was looking at because I thought it would be cheaper. I ended up being there a while (no fault of theirs, I had a few of my own issues that I had to work out, yay pandemic) but as I was there longer I got to meet Edwin who was just so much fun to talk to. I was also helped by Frank as well and I really cannot say enough positive things about my whole experience! I have always taken my old car here for service because everyone has always been open and honest with me and I am pleased to say that my car buying experience was the same.

My husband & I went to look at different vehicles on a Saturday. We were in search of a new family vehicle as we have a growing family. This was our first ever car shopping experience. When arriving a salespersons immediately came up to my husband and she helped us look at different cars. We were able to test drive one of the cars we had in mind which was great. My preference of car/trim level wasn’t available at this dealership, but one was found near by and would be delivered here. On Tuesday my husband got a call that the vehicle was in & if we could come in. I work until late in the evening & my husband let our salesperson know that and that Thursday would work best as that is my day off. She stated she was off on Thursday & if there was any way we could make it in that evening. I ended up leaving work 1 hour early to accommodate the sales rep, we got there around 6:45, she shows us the van, and informs us we are next in line to meet with the finance rep. We think great, we go ahead and order dinner for pick up since we had not ate dinner before arriving to dealership. We were not in fact next because we ended up not meeting the finance rep until 9pm. Very frustrating as we have our 9 month old baby with us & had not had dinner. To top it all off the paperwork we signed that night had the wrong VIN!!! Our tags, registration and paperwork ALL had the wrong VIN. I noticed this error the next day, Wednesday, when attempting to set our insurance up. We contacted our salesperson and she stated that we would need to come back in to re-sign. She stated it would only “take 5 minutes”. We live 30 minutes away, had spent the previous night there until very late with our baby and I was not about to spend yet another evening after work at the dealership. I requested they accommodate us as that was their error. She stated she would speak to the manager to figure out a solution. That evening when I got home from work I had to call and ask to speak to a manger to follow up since I had not heard from our salesperson. He was very helpful and kind and stated someone would meet us at our home the next day to help correct the error. Thursday I still had not heard anything by lunchtime and called to speak to a manager but got voicemail boxes that time which I left a message for. The finance rep returned my call shortly after and asked me to come in which I denied and requested they accommodate us and come to our home for signing the new paperwork. He came out to our home that afternoon. We are thankful that in the end they did work with us by accommodating to our request but it was very difficult and frustrating to get it straightened out in the beginning. I hope they never make this mistake as it was such a headache. You would think they would have protocols in place to prevent this from happening.

Big thanks to the people at Mark Jacobson Toyota. Deja has helped me for the last few months find a car that fit my needs and budget and made the car buying experience very customer friendly and efficient! Everything was prepared when I got to the dealership, which made things a lot less stressful. Quincy also offered great customer service on the financial end. Overall, as my first solo car buying adventure, I’d say Deja and Quincy made it as good as they could have. When the time comes to buy again or trade, i’ll be back.

Sales agent as usual exceeds the hospitality that ordinary dealership offers. We bought a new car for less and brings you satisfied until you get what you wanted like pricing and APRs! Were glad to have come to this place. We got the best deal for a lot less.

I was in the market for a new car, as my old large SUV just isnt very practical for commuting. So, I stopped by the Mark Jacobson Toyota pre owned department. David Levithan was very knowledgeable and answered any questions we had. I was not present for the final purchase, but I heard the process was very smooth and the finance staff was excellent. So far, I am in love with my Certified Used 2017 Corolla, and it is definitely the perfect car for my needs. I highly recommend Mark Jacobson Toyota, and I will definitely stop by the next time I am in the market for a new or used vehicle!

Jose Escoto is the best, he got us an excellent Carolla. He provides professioal and impeccable service. I would recommend him to my friend when seeking a used car.

Great dealership!! Be sure to ask for Jeff Cobb, for a super good deal and pleasant buying experience!!

My experience with Mark Jacobson Toyota, was everything AMAZING and it was because of Antoinette Pace, who was my sales representative. Me being in sales for over 10 years, I can truly say, she exemplified what it means to avoid self dealing and put the needs of the client first. Her rapport from Sunday to Wednesday was impeccable and she shown due diligence when adversity of management didnt show sympathy; despite all, this woman fought for the best interest of me and kept her promise to have me leaving out the dealership with a car. Not only did I leave out of the dealership happy, but with tears. Antoinette, you are what Mark Jacobson exemplifies in the business and legacy that he has left, and that will lead you into so many doors of opportunities when you lead with the purpose of your clients.with Love,Brent.

My husband and I purchased a new car last night and the experience was amazing. Charles Browning was our salesman and he went above and beyond to get us in a car. The finance department was great and explained everything. Five stars for sure!

Quincy Hamilton was a great help and very friendly. See him when you go

They enticed me with a 19.99 service for my car at the 5k/6 month mark, but then charged me for an oil change, which he quoted 24.99 but really it was 64.99 and i ended up paying 73 dollars. Entrapment if you ask me. 5k is the recommended pull change mark, so you lure me in with 19.99 then slap the oil change on me when i get there. Not honest business of you ask me. Find an honest mechanic that is transparent about expectations.

I purchased a used RAV4 form Mark Jacobson Toyota and the entire process was easy and everyone was very helpful. A shout out to Jaylan Boyce, Craig Maxa and Quincy Hamilton for their great customer service! Although the dealership was a 3 hour drive away from us, we will definitely be returning there for our vehicle needs in the future. Thanks guys for making this a pleasant and easy experience!

Good service but had to wait an hour to pick up my car after it was done!

Alfredo is a solid sales rep! Ask for him! I don’t say that often, but he was solid! Juggled multiple clients/buyers at once (holiday was short staffed), and still did check ups and follow ups with other staff and crew to get our car ready!Long and the short is that we had to wait 7hrs till our car was ready - through no fault of Alfredo or the detail crew that did the majority of the car prep. The day was packed, and the car was…. Dirty.I share that to say this: it was long wait, yes, but Alfredo stuck with us the whole day on this project- and kept checking, rechecking, and following up all throughout the day without being prompted!

I really like these folks especially Edwin Caldwell he is super easy going and just an all around good person

This place is okay amongst the world of sleazy car dealers. Service department is good.

Huge shoutout to salesman Jairo V he made the trade in process super easy for my mom, he did not once make my mom feel pressured to buy a car she was simply looking at her options and fell in love with the options he gave her! If you’re looking to purchase a car or trade in or if you know anyone seeking definitely recommend Jairo Vasquez!

James was very helpful on finding a good fit for my price range and etc. He was determined to get me a new car and he definitely went above and beyond and I ended up with a great car and good deal!

My wife and I are expecting a baby so we decided to buy an SUV. We made the worst mistake of our lives by buying from here. We should have done our research before and that was our mistake. We paid almost 48k for a 2021 Highlander Limited when the average price for that is around 43-44k at most. We went there to talk to them about how bad our deal was but they will not help. Imagine expecting a baby with all the expenses that comes with it and being cheated out of money. Please if you are reading this DO NOT DO BUSINESS WITH THEM. Shop around especially nearby states. You will get a great deal. This place is SHADY and a total RIP OFF.

HelloI just want to say that I had the best experience ever purchasing my 2021 Toyota corolla on 12/5/2020. I went there to purchase another vehicle(truck) but left with so much more. Mr Quincy Hamilton, professionalism and customer service skills exceeded my expectations. He is very knowledgeable of his job but most of all its his gift in listening. He didnt make me feel rushed even though I had so many questions but he understood and was patient. He even helped me to understand so much about % rate and credit history and gap insurance because was able to use the simple language and terminology that I could I understand.. I left there feeling in control with my brand new new car and I owe that to Mr Quincy Hamiltons professionalism and his empathy for me, Shelby Johnson as his customer

Loved the way of service. Christopher Hull - Perfect person to deal with and he is straight forward in dealing. He Will help in getting good deals.

>I had an 8:45 appt for mileage check, I have a lot of miles so I am glad they keep it up and I was there at 8:35. I didnt realize there were so many folks ahead of me as they had not waited for their vehicles. I was looking at the amount of folks in the waiting room and it was sparce. I needed tires and a brake flush. I left at 11:45. I thought when they told me what was needed my car was still in the bay and it was not. I would have left it and returned had I known. Next time I will ask before I sit down.

I am so impressed with the service my Husband and i received, We went in just to look at cars so we can decide whats best for us but one of the sales person by the name of Mr.William Bradford talked to us and really helped us with our decision to buying a car and he was EXCELLENT!!!!!!! i would recommend anyone to stop by you will receive thee best service i am a very happy customer and will come back for my next vehicle! Mr. William Bradford is thee best sells person ever!!!

I brought my Rav4 from Mark Jacobson dealer . Want to share my experience. Complete process went smooth. I don’t say I got best price but descent price. Sales person Adnane Youness explained me very clearly about price breaks and car features during test drive. I called him multiple times for some clarifications and his response very good every time. I really appreciate him.

It is a given Toyota is an excellent product. What is amazing is the same level of personal service you receive from the staff, with no high pressure sells. It was easily the best car buying experience I have ever had!

They make customers feel like family. I have received excellent service for 8 years and will always purchase my cars and have them serviced there.

Stopped by just to look but i could not resist the new highlander.Our salesman Zeke could not have been nicer we were pressed for time and he had us out of there in 90 minutes in our new car! If you want a fast no nonsense experience with pros who know their stuff stop by you wont be disappointed ...ask for Zeke (We picked the RED with beige interior)

Ahmad is a really good salesman, very nice to work with, I enjoyed my visit here at mark jacobson and very glad to met Ahmad to help with my purchase.

My first car buying experience was great at Mark Jacobson Toyota. I highly recommend Adnane Youness. He was amazing and helped me in finding my 2021 Rav4. He was very patient and very informational about the different features of the car. He and his manager really worked with me in order to find something that would fit my budget. I am so thankful that I chose Mark Jacobson Toyota to buy my first car.

I brought a car with Jose Escoto and I had really service and price. He is helpful and I would like to recommend him to my friends.

Before ever stepping a foot into MJ Toyota of Durham we had excellent service. From the moment we spoke to Tomeka on the phone to visiting with Zeke at the dealership to finishing with Sheyi. Will recommend this dealership to everyone and we even drove over an hour away. If only everyone treated their customers this way. Way to go Mark Jacobson Toyota of Durham, Keep it up!!

Friendly, timely, reasonably priced service. Even though they have not been able to solve my blue tooth problem, they have been great people, everything else has gone great, and I am totally happy with the dealership. They obviously are well trained at dealing with customers.

I cannot say enough good things about Mark Jacobson. The quality of service, the service employees, the shuttle drivers; all are fantastic! I have a brand new car that was having issues, and Mark Jacobson has taken great care of me throughout the entire process of fixing my car. Even though its annoying to have to get a new car fixed they have made it so painless, and I am so impressed and grateful!

Super-pleased with our experience. We purchased a vehicle that was a perfect fit for our daughter. The vehicle availability and price could not be beat by any other dealers in our area. We drove two hours to purchase the vehicle and it was exactly what we expected. Thanks to Antoinette for her work to get the information we needed and to make the purchase process smooth, fast and efficient. Go see her!

While here getting a recent service...the technician drove our car back to us.....literally still speeding through the lot and didnt even slow down for the speed bump!! Maybe he should give us the keys to his car so we can jump a curb with his!!

Today, I was fortunate to get a 2021 Toyota Corolla. My total experience today was ABSOLUTELY wonderful! A really big shout out to Mr. Quincy Hamilton who spent at least two hours working on my behalf to get me the best possible financing. Not only did he work hard, he operated in the highest level of integrity and honesty the likes of which I have never experienced from a car dealership. God bless you Mr. Quincy Hamilton!!!!!!

I recently purchased a new Toyota Camry from MJ Toyota. The process was very smooth and the salesman who helped me, Adnane Younnes, was very knowledgeable and helpful. I had a great experience there.