Feels odd to review a Walgreens, but I truly couldn’t believe what great service I received when I visited this location! Super friendly and attentive staff!

Came by to buy a few things after driving into Dallas. Shay is INCREDIBLE!! So sweet and so helpful. Probably one of the the best experiences I’ve had at any Walgreens location ever.

The 24 hours store hours make it a great place to pick up small items you may run out of late at night. The store is very clean and well organized. A little bit pricey but convenient

On hold with the pharmacy for 30 minutes at 8:00 p.m. on a Wednesday. Will avoid in the future if possible.

If I could leave one star I would, the “manager” Lester would not refund me back from my online purchase even tho I showed proof of my card being charged. Lester was very rude raising his voice to me and my partner and once I was next in line to pay he closed his line down and made me wait until the next person was open and walked away laughing with coworkers. Very rude they need to be retained on customer service or fired.

Slowest drive through now that they offer Covid testing in one lane. You have to wait a minimum of 10 minutes because they can only help one person at a time.

This location is extremely slow, one of the worst Walgreens I’ve ever been to. The drive through line for the pharmacy is the worst and the employees are extremely rude!

The lady who works late nights is the most delightful spirit and I always leave with a smile and a warm fuzzy feeling

I have never waited for less than 30 minutes at this location; also I have never - not one single time - had all of my medication ready when I show up. Go to Kroger if you want a pharmacy.

I have used this pharmacy for several years. My experiences have dramatically varied. Overall. My experiences with most Walgreens have been excellent. However, my experience at this particular Walgreens location has more often been very disappointing. Ive tried to be understanding but there are several negative things that seem to occur almost exclusively at this location. The fact that this pharmacy is open 24 hours is very convenient but the repeat poor experiences has driven me to look for alternatives. Its a shame because some of the staff truly tries to be helpful but it seems their hands are tied. Why this is at this particular location? No idea but go elsewhere if you want your meds in any sort of reasonable time frame. Ive waited more than a week for some meds to be dispensed AND THAT IS NOT OK UNDER ANY CIRCUMSTANCE!

You are in a hurry do not go to Walgreens on McKinney the young boy with the curly hair working in the drive-through is a smarthis is a smart you know what Heys rude he tried to be polite in a rude way please take him out of drive-through pharmacy his pharmacy he may have college education but he is slow and he does not know what he is doing he is not the person for a fast pace drive-through like youll have there at Walgreens please take him out he has a arrogant mouth in a smart way every time I go there I have issues with him And Im going to go beyond this Walgreens to the corporate office about him I give them AF0 star

Bathrooms are disgusting unbelievable!!! U will catch COVID 19 Delta and all there… ugggghhhh

I have used this pharmacy for 30 or more years and Mr Buck and his team have always been the best of help and I could 6ask for anymore of my pharmacy team...THANKS A MILLION. RCAIII

Staff at pharmacy are rude. Walgreens should consider a new pharmacy staff.

The slowest drive thru service imaginable.

Horrible service at the drive through. I chose the right lane and when it was my turn I was told they would be right with me. I watched 4 other cars go past me on the left lane before finally someone helped me with my pickup.

The pharmacist talked to a couple with NO MASKS for 3 minutes and no one in the store asked them to wear a mask. They stood behind us in line for 5 minutes in clear view of both staff at the pharmacy and no one said anything. Is Walgreens taking the pandemic seriously?

24 hours, NOPE.IM here NOW @ 4:37am. She let in the guy in front of me then I waited outside the locked door. I knocked on the door, like he did, and she yelled something from inside and came to the door and said what do you want?; I said, the sign says 24 hours I just need to come in and get a couple of things. She said I couldnt come in because they were sanitizing things, which I would totally understand had she not let in the guy in front of me. She asked me if I wanted to wait an hour for her to sanitize the store, I cant because I live in Mesquite. Then, she told me to go to CVS. So thats what Im going to do. Im going to go to CVS, and I will always go to CVS from now on. And to think, I would bring these ladies food from Taco Cabana on my way home from work, before covid, and this is what I get. Doesnt matter, Ill bring CVS people food from now on.

Walgreens is full service well stocked pharmacy/shopping for all items store, I happen to find the pricing on many items I find at CVS higher so I prefer CVS.

Latorra went above and beyond finding me some merchandise I had already been to six stores looking for! She took time out of her busy morning for me , Micah was great as well. I highly recommend this l location for its extraordinary service!

I was in to make a purchase. But before picking up merchandise, I asked for directions to restroom. The lady rudely gave a one word reply twice...CLOSED ...I went outside to my car and called the store. A different lady answered. I asked for corporate phone and what time restroom closes. The second lady politely explained restroom is closed to the public at 9:30pm, but open to customers.First lady overheard conversation got on phone and confirmed second ladys explanation.I explained on the phone to rude replying lady I was in the store and did not dare carry merchandise to restroom. And as a employee dealing with customers daily, she should have smiled apologized and explained their 9:30pm restroom closed to the public policy.But she chose to prejudge me based on what, only she knows and assume I was not going to buy anything. Which in fact I was going to buy a quick snack and drink...Often times I am out and about and documenting my customer experience all over the DFW metro area..Not mentioning her name, she knows this extremely poor and bad customer experience review is about her if she is reading this.I hope next time she takes a few seconds to explain after hours restroom policy to potential customers.

If you order anything for online pickup or curbside you order WILL get cancelled! This is the 3rd time, employees inside have this magic button called “customer cancelled” so they don’t have to go down the isle and pick it up for you. Kinda unethical to lie say “customer cancelled” especially during COVID when the sick cant really come indoors and infect the employees!

The pharmacy cashier had no idea what customer care really is. While waiting in line and respectfully walking to the flu shot window when it was our turn. She ignored us and helped other customers that were behind us in line before coming to help. Then to add insult to injury, we asked where the restrooms were and she point us to the direction, when we get there the doors needed a passcode and the pharmacy clerk never told us that. Then ask the front end staff member and she just flat out tells us their out of service but after we ask a the store manager he lets us in without question. I guess some folks just don’t want to work or are just ignorant and rude. I think I’ll just take my businesses else where next time.

One of the pharmacist is extremely rude and spoke us in a demeaning manor. If you are working working in the service industry you have to learn how to work with customers. Frankly if I didn’t have to use this pharmacy I would made sure I never set foot in there again.

Very helpful people I enjoy coming to this place and getting stuff/wine.

Was shopping around 8:40. Had to use the restroom and the employee tells me, their restrooms are closed for the night and then proceeds to look me up and down. Terrible way to treat your customers.

The pharmacy employees are very rude!!!!

Someone is in the store but closed it’s 2021 unacceptable.... this is why robots are gonna take over lazy people jobs.

Horrible, dont go here

We get prescriptions from here monthly. Very friendly staff & good service. Always pickup a few extra items when there and stocked well even with virus looming.

There is terrible communication between the Pharmacist, their e-fax, their phone lines, and the other staff in the pharmacy. Person at the counter said they didnt have the prescription, the clinic was on hold for 15 minutes only to be told they do have it, as it was sent electronically. When they were going to verbalize the prescription for the Pharmacists, they were rudely informed and hung up on. You need more staff or better training.

The store is always clean and in good order. The staff is friendly and very professional. I’ve been using this store for 3 years and have complimented the managers on multiple occasions because I believe that if the managers are smart, caring and ready to help that that trickles down to staff! I try to go to the store at a time when I know that they won’t be swamped. There is plenty of staff unless you go at ”rush hour”. I know that most of the time reviews are left when someone is in a bad mood. This is a GREAT store with EXCELLENT staff! I’m sorry that I didn’t leave a review sooner.

I have been getting my med from discount for many years. They have never let me down. Unlike big chains, they really care about their clients and are always there for me. I wouldnt go anywhere else. Ruby is the best pharmacist in the world. Thanks for always coming through for me.

The RR sink is worse I have seen in any of the Walgreens. And they have the lights on outside at 4O clock.Just save that electricity and replace the fixtures in the RR.Also there was Lot of open space in the middle of the store ; which doesnt align with the regular Walgreens set up... The old regular Norm is very nice and I like it & Its better than CVS.

Shay (Beauty Consultant) is the BEST Walgreens employee Ive ever encountered! She was very knowledgeable about the products, extremely patient with me when asking a bunch of questions, and checked the backstock to make sure products were available. Im sooooo appreciative of her. She deserves a raise!

If I could give this Walgreens location a 0 I would. I walked over there today to pick up a prescription (I live close by and didnt think driving over was necessary) and the drive-thru lanes were both empty so I wanted to use the walk-up rather than potentially put my health at risk by walking through the store and coming into close contact with workers/other customers. I was told that they wouldnt give me my prescription through the drive-thru since I was walking and when I told him that I would prefer to not go inside and put myself at risk he replied with, Come back with a car and we can give you your prescription. I understand there are probably policies in place, but considering we are literally in a global health pandemic and you would think that as a pharmacy and health store they would want to keep everyone as safe as possible, that they could make exceptions for people who choose to use the drive-thru instead of getting exposed inside the store. I felt like the staff member did not care about anyones health and that he could have handled the situation better. Now I had to walk the few minutes home (again I lived just down the street so it seemed easier and more environmentally friendly to just walk a few minutes down the road instead of driving) and drive back to use the drive-thru, because I refuse to put myself and others at risk by going inside and coming into contact with everyone at the store.

I get my script filled on the regular and only once or twice have I had a long wait. Otherwise theyve been quick and very helpful. The staff is friendly as well, but the stock is a little limited but its got the basic stuff which can be handy. Not a bad store, just doesnt carry a whole lot

I went late night to get my blood pressure, people were kind.

Never has the medication that I need - this place is AWFUL. I’d advise anyone to avoid this place as much as possible. They always have to order my medication almost a month in advance. It SUCKS

When I went back to my hometown, midland Tx, I offered to go with my aunt to pick up my grandpa’s ready prescriptions. Only one truck was in front of us (with his truck off) for over 20 minutes..! I’m in the passenger seat talking about the annoyance I felt, then my aunt stated that Walgreen is always like this [in Midland].Long story short- this is the best 24/7 Walgreens I’ve ever gotten my prescriptions filled from- #spoiled

The new store manager has his own policy in place when putting in medication in the pharmacy even with no wait or anyone waiting he makes his staff tell cuatomers that has high doses of meds thats its an hour and half wait and thats not a policy at aby other walgreens that I have ever went to, besides this one i love coming here because its down the street from my doctors office but maybe my last time until walgreens get this in order, been coming here for years amd this is sad

Pharmacy needs to hire more efficient people....its really pathetic

I was downright frightened to visit this location after reading several of the horrible reviews. Surprisingly had a good experience. Was greeted when entered store, assisted politely by a cashier and a stocker when I asked questions, and treated with patience and courtesy at checkout despite my numerous questions. To be fair, it was midday Monday, the store was empty, and I did not use the pharmacy. But still, a great experience.

Good Walgreens! They do a good job keeping the line down and are quick when you get to the register. Try their pop tarts!

Clean and out of the hustle downtown life.

Pharmacy for the 2nd time gave me the wrong prescription and will not return it to give me the correct one. Terrible service all around.

On numerous occasions they arent open when its supposed to be 24hrs. I just walked up to the door, no sign on it at all and the door will not slide open. It looks like employees are just hanging out while restocking oblivious to anything.

Ill add another 1 star review reiterating what everyone said. Very disorganized, poorly run pharmacy with incredibly long wait times for prescriptions and lines everywhere. I have the flu which requires medication as soon as possible and Im forced to wait almost 2 hours for freaking tamiflu. If you need something quickly this isnt the place to go. I will be taking my business elsewhere as this is the final straw.

The staff are kind and engaging. The store is clean and well organized. Just stay away from the pharmacy on Saturday nights/Sunday mornings or you will share in the drama of long lines and cranky young uptown professionals that need their birth control pill scripts refilled.

Very helpful pharmacists and products are well stocked

My go to spot for picking up late night snacks. It is in a very convenient location. Staff is friendly. Other than that, typical Walgreens products and services 👍

Do not use this pharmacy. Ive had a problem with every single prescription new or old. I have to fill out the same communication forms each time because my number didnt get saved. Staff here tries to be helpful but many are untrained and have to wait for the only pharmacist on staff to fix computer problems, insurance questions, etc. Problems with this company fro. the top down. I will not be using a Walgreens pharmacy again.

The Staff is super friendly, but they have extremely limited product options. I went for Valentines and Easter items on 2 separate occasion (During the proper season) and they have 1 tiny little aisle with minimal offerings. Very disappointed. I work so close and can typically do mini errands during my lunch, but now I have to go to Target.

I love this place! The pharmacy staff is kind and makes you feel like they really care. The line is always moving quickly, despite all the rude customers making scenes. I just moved to uptown and Ive already seen several snobs embarrass themselves at this counter.

Caring staff. Always greet you with a smile.

I’m gonna dedicate another Big Zero Customer Service to this store just for make sure this store never try to help customers cause it’s not their responsibility !I asked of a black guy that he worked in drive through part : where is restroom and he replied ‘ second door of right ‘ I saw second door is doctor office and I asked again and he told same thing but he was angry. He showed me 4th door and said ‘ Second Door ‘ !!!!!!!I think he has to go to primary school for learning numbers and counting. I amazed how he can calculate numbers by his small fingers...

I am not sure why most of the employees are not wearing masks here. Even the pharmacist was not wearing a mask. Manager wasn’t wearing a mask either. I will avoid this store.

I was told my prescription would be ready today. When I called to check on it, they said they were out of stock for a week and would not transfer it to another location. The pharmacist was very rude!

Pharmacy is a nightmare. Have lost my prescriptions several times after getting notifications theyre here. Then they telll you to wait 15-30 minutes, even if you can show confirmation of prescription order the day before. Reliably takes 20 minutes to get medicine even if the prescription is ready.

I walked into CarrNow and was seen within 5 minutes Waiting over an hour and a half for your prescriptions is unacceptable when you’re sick. I see a new pharmacy in my future.

Hey Amanda, photo Dept manager who had been here a while. This is the stand thats supposed to come with the board print posters that youve never seen.

Arriving from a different country I was not sure how I could get a prescription for my husband. I called the pharmacy belonging to my insurance network and asked. what the process was. I was told I had to ask the clinic to fax the prescription at a fax number. So I did and 2 hours later I went to the pharmacy . Unfortunately there was no prescription under my name. I was told it could take couple of hours before a prescription can be approved. I did not know what to do I called the clinic. They assured me they had fax the prescription a while ago I asked them to send it again. Then I went back in line and when my turn came I was told the pharmacy did not accept faxed prescriptions. I was getting impatient I was handed the card of the store where I found not only the fax number I had but also an email.I called the clinic once more. The clinic was sorry for me and tried to help They called the pharmacy Eventually the pharmacy prepared it for me.AT NO TIME I SAW A SMILE OR ANY ATTEMPT TO HELP ME.They simply do not care . They do not smile to anyone... I guess i have to find another pharmacy.

Ive always had subpar experiences at this pharmacy location. The wait times are long, and the staff is typically short and impatient. That said, two weeks ago a girl named Grace helped me. She was a breath of fresh air! So kind, so helpful. After being told 3 times that I needed to speak to the pharmacy manager to solve a prescription issue, she took the time to sort it out herself. She was quick to follow-up and very professional. Its too bad every visit isnt like that one!

I have been given the run around by the pharmacy technicians about getting my emergency supply of medicine until they contact the doctor for refills. I call in and they say they can fill it when I get there. I go through the day I’ve through and they tell me I have to come I and you know there is going to be a line. You have to wait long times in the drive through also. I called to speak to a manager and the pharmacy tech argues with me and told me it looks like the decision has already been made. She then puts me in a que where I get disconnected . I call repeated and ask for a manager and I get disconnected. I will go back into the store and ask for a manager and then call corp. headquarters and possibly the better business bureau.

This white hair guy with glasses always greets customers of certain race. Not sure if he’s being racist... otherwise this location got things I need.

I have no clue what is wrong with Pharmacy but its an absolute disgrace. Just terrible all around, after 2 months I finally switched to a different pharmacy

The pharmacy is horrible. First time and last time. Im in wisdom tooth pain, was told 1 hour to 1:30 minutes for medicine, ok cool. Well now its a little over 2 hours and still no medicine.

When is somebody going to train these guys how to return stuff (in-store and from online), and how to do a price adjustment after the fact? They keep saying they cant and I end up showing how or they have to call Corp to figure it out! Get your poop-in-a-group guys!

Extremely rude staff. Wife paid for a Rx online so we swung through the drive thru to pick it up. Pharmacist tells us we have to come inside so he can scan the receipt on her phone. Wife asked if she could just give him the phone to scan from the drive thru...apparantly he was too lazy to pick up the scanner gun right in front of him to scan the receipt. What is the point of a drive thru pharmacy if you cant use the damn thing. His tone was very condescending. Not a way to treat your customers. Avoid.

Average. no spray Lysol

I used to hate to come here. However, the pharmacy has made a great effort to improve. The place is chronically understaffed, but the people try really hard.

The people they hire are extremely GHETTO. I had a women lung at me from behind the counter. All I said was I forgot my receipt, and I understand your return policy, I want my money on a walgreens store credit,Apparently she did not like a customer telling her what to do, even though I was right and very polite. Her manager had to calm her down and take her outside. She then began to pace back and forth near the exit. Her manager had to walk me out so she wouldnt attack me.Management did fire her.

One of the nicest pharmacies Ive been to, Karly is the best. If you have a problem or are under the weather she makes you feel welcome and fills prescriptions quickly

This store has never been good but in the past two months it has gone even further downhill. They have not been able to fill either my husband or my prescriptions correctly on the first try. It always takes multiple phone calls by my doctor and by me to get them filled. They are without a regular day shift pharmacist and all the employees are new on every visit. If you have a choice, stay away from this disaster.

Worst pharmacy ever - lie and tell you the doctor didnt send what they needed, insurance didnt send what they needed. Of the MANY people that work here, this is a technique they use to kick the can and not deal with you now... awful awful service (and I never post reviews)

Easily the slowest Walgreens in dallas, pharmacy is AWFUL. I would rather drive to any other location to get prescriptions than here. Never have anything ready on time. 30 minute drive thru wait minimum.

Waited in line for 10 minutes at the checkout (keep in mind there was only one guy in front of me buying a single product). The only employee at the checkout and the customer were both flipping through coupons - do that at home if you need assistance buying hair gel. He refused to check me out at another station, informing me that he would lose his job and have to move in with me. Terrible customer service and no self service checkout. Save your time and money and go to CVS across the street.

Always busy, but they usually can make it through a line in about 10-15 mins. Employees all on different pages, didnt fax my PA request to my physician 3 days ago like they said they did. Not the first time this has happened. Would go somewhere else if the CVS by my house wasnt just as bad.

Usually use the Walgreens in midlothian but since we were at Childrens health on medical district and the midlothian Walgreens was closing we opted for the Walgreens on McKinney ave. Ok, so I call the pharmacy to check the status of the albuterol ( a rescue respiratory Med) for my toddler. A pharmacy tech was looking into my insurance, which is weird because it should be on file since I use the midlothian Walgreens, she then proceeded to tell me the insurance would get back to them tomorrow and I could probably pick up the prescription tomorrow...WHAT?! I need the albuterol now, not tomorrow. Of course I talked to someone else, probably the pharmacist and then the prescription was ready in 30 minutes.

What in gods name is going on at this pharmacy. I just spent 25 minutes on call waiting and then they dropped my call. Then I called back and spent another 25 minutes exactly and they dropped my call again

Consistently takes more than 20 minutes at the pharmacy, twice I’ve driven off after waiting 45 minutes.

This may be the very worst pharmacy Ive ever been to. The technicians on the phone are very rude and impatient and the pharmacist himself is outright hostile. They made a mistake with my prescription which was certainly not out of the ordinary, but when my fiancee came to pick up the correct prescription the pharmacist was literally screaming at her and would not give her the medication until she admitted that it was our fault. Not only was the issue understandable (and on their end) but the pharmacist was deliberately antagonistic and unprofessional, bordering on childish. It seems that looking at these other reviews on Google that this pharmacy has a history of customers actually being attacked by the employees, now I actually believe it.

Horribly rude and obnoxious pharmacy techs. Stupid pharmacists! When I called in several prescriptions to be transferred from another pharmacy in another state and went to pick it up 5 days later they told me that they had not yet called my old pharmacy to transfer the prescriptions over. And they had never bothered to call me to tell me there was a problem or that they needed more time. So Im out of drugs for my blood pressure and believe me after dealing with this pharmacy I NEED THEM!

Big walgreens that have cosmetics and ATM. Staff are friendly and they offer good discounts with card.

This is the slowest pharmacy I have been to- trying to get a prescription should not require 4 phone calls and going to the pharmacy multiple times. I would definitely go somewhere else.

Large layout. Long pharmacy line even very late.

Watching the pharmacist play with his new game of thrones replica sword while I wait for a prescription that should have already filled. Supreme lack of professionalism shown here.

They have 3 tow trucks circling the lot.

The absolute longest wait time of any pharmacy. Have messed up eScripts numerous times which I thought impossible.

Looked up closest walgreens and thos one was showing the closes. I drive 5 miles and the doors were locked and no one in sight

Worst walgreens pharmacy in the world!! I have never left a review for any place or thing ever but this pharmacy made me do it. The employees and everything is slow af and just wrong. When they leave the window its like they travel to some alternate galaxy by foot. You might not see the person you talked to ever again and might be another hour before you see a human...if they even consider themselves of the same species. Terrible establishment. P*** poor failure.

Worst pharmacy in dfw by far!the pharmacist will think nothing of yelling your personal information so others can hear. they will yell at YOU (the ones who are paying!) saying that if one little thing is wrong that they can not be bothered with trying to get a little fix.the pharmacist will also yell at your doctor if they should happen to need to verify something or have a question.i wish that the sunfresh pharmacy across the street never shut down. they were the BEST i have ever seen.DO NOT GO TO THIS PLACE!

Pharmacy is terrible. Poor communication. Sat in lobby for 30 minutes only to find out prescription is not ready (despite the app notifications) because they forgot me but also because they didnt call the doctor for a refill. This was my second visit in a week to try to get this prescription. Other occasions, theyre incredibly slow. Even if youve been waiting for 30 min for your prescription, you have to go to the back of the line when its ready which is another 15 min. Asked to speak to store manager who is MIA and got no help as to when I could speak to them. Ready to give CVS a try after being a long term customer.

On hold for 18 minutes to talk to a pharmacist. Unacceptable.

Worst pharmacy ever. Useless workers that make ridiculous amounts of mistakes. Half filled prescriptions - state that they dont have enough to fill the whole prescription despite that I can see more on the shelves.

Pharmacy staff is the worst Ive ever experienced. Bad attitudes and uneducated.

Why is this place Sooooo bad. The pharmacy staff are the laziest most useless wastes of space of any place I’ve EVER been

Make u wait 1 1/2 hours were they can run a background check for some meditations which is NOT a pharmacys job. Our tax $ are paying the DEA to track each of our medication uses.

The pharmacy technicians on the phone are idiots, they dont know what they are doing, they are hard to understand cannot talk in clear consise sentences, they are rude, not helpful when you can understand them. They only recite a script because they have trouble speaking English or are terrible at customer service. In person I get the same quality time with them. And when you go to.just pick up, they take 30 min to an hour, when it is supposedly already ready? Did you lie, did I waste my time coming here, or are they incompetent and cant find my name? I am stunned by the quality of this walgreens and many other walgreens in my metroplex. Worst experiences I have ever had with a pharmacy. The people at the front registers of the store are great, personal care, and do great at customer service and get you out of there quick. Pharmacy is horrendous do not go here if you need medicine.

It use to be good pharmacy, but no more, its full of crap and bad service, very rude staff. The night shift were teo African Anerican guys not in drug area but general check out were laughing at me for my look and making fun of my look and giggling .The prescription pick up was good in last two years but now extremly bad. They tell you , come pick up your prescption in 5 mins, when you go even after 30 mins its not ready. Its bad bad and I do not recommend it, avoid it !!!!!