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Turner & Osborne Complete Car Care
1016 S Main St, Columbia, TN 38401, United States
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Turner & Osborne Complete Car Care
Comments
Tr
Review №1

They are really friendly people and they do great work and they have repeats and will help you anyway they can to save you money.

Ta
Review №2

Everyone was extremely nice and very helpful. I absolutely would not go anywhere else.

Mi
Review №3

Great place to get tires. Great service!

Jo
Review №4

They actually damaged my truck. Crossed threaded the bolts and created a mess and then handed the truck back like nothing happened with a brand new exhaust leak for my trouble.

na
Review №5

This is the worst place to take your car! They couldn’t fix my issue because the car wasn’t throwing codes so they couldn’t figure it out! They kept part swapping and did not call me ahead of time to ask me if I wanted them to do the repairs! Instead of admitting that they couldn’t figure out what was wrong, they decided to give me a tune up I didn’t need and replaced to perfectly food coils without my approval and the car was still not fixed. When I complained that they didn’t ask me first, the manager said, don’t worry, you won’t be charged for the second coil. But when I came to pick up my car they said I had to pay for it or they were going to remove it and put the old one back on my car. They were very rude and demeaning to me because I am a woman. One employee was rolling his eyes and laughing because I was upset and questioning what they had done. Also, I never received a receipt or any paperwork for the two tuneups they gave me or the coils they replaced without my permission. I would never take my car here again and I do not recommend them anyone! I will be contacting the state and reporting them for doing work without permission, taking my car to another shop without permission and for not returning my old parts as well as not giving me any paperwork. This horrible service cost me close to six hundred dollars and I still have the same issue!

Zu
Review №6

Was very satisfied with their work and I didnt feel like I was taken advantage of.

Ga
Review №7

Traveling thru when I had a tire problem. Got me in immediately and I was out in a timely manner. Super friendly staff. It doesnt look like much from the outside but had very nice waiting room. Like they say, dont let looks deceive you.

Vi
Review №8

Was in and out quickly dispite them being overwhelmed with work that day. Was super friendly and explained exactly was was wrong that they could see

wi
Review №9

Best place in town to get your car repairs done!

Su
Review №10

They were so kind and took care of my cars brakes right away. They are my new mechanics!!!

Ma
Review №11

I have used them about 7 times for various vehicles and maintenance and have never had any issues. Always willing to take care of you when they can. Also reasonably priced with quality workmanship.

Ca
Review №12

Gave a price of 221.00 ended up needing two of those parts instead of one the price jacked up to 675.00 when asking why it was so high said the labor doubled.. After picking my car up noticed my plastic light cover was missing gave them a call only to be told it wasnt on there when it went on the rack which was a straight lie either it was broke or they just took.. Shop around and make photos of your car if you leave it there with them..lesson learned....

Sa
Review №13

Had an oil change and new tires installed here. I love that you can make an appointment; this is an advantage since I am a planner. Very efficient and courteous, too! I will definitely consider Turner and Osborne next time I am in town.

Da
Review №14

Did not stand behind warranty on Michelin tires 60000 mile tire lasted almost 1 yearWas told they wear bad at first then even out after half tread is gone. 29000 miles of junk and fed a crook of...t!!!!!!!Went with Goodyear somewhere else this time.

Ra
Review №15

The tech took time to come out n look at my truck even though he was busy and assesed the problem n was prompt thanks. well I had to end taking my truck back n Casey fixed my taillight but charged me 2 hrs of labor when he should have just charged 1hr n half cause he talked a lot during that time but Im satisfied Its fixed

Er
Review №16

I had a couple of tires I needed put on rims as spares for a couple trucks I have, I normally go to co-op but I was on this side of town so I stopped in here.They took care of it in about 20 minutes, the guy who worked on my tires was Jesse, he was very personable and made me glad I stopped there.Was cool to feel my business was valued.

Ge
Review №17

Staff was very friendly but after the service the car was full of grease and oil inside and had to be cleaned.

Br
Review №18

They were very nice and super helpful! Definitely would recommend this place to anyone needing some work done to their vehicle!

Ky
Review №19

This place is one of the best Ive ever been to. Even though they couldnt repair my vehicle this time, they were upfront and honest, and told me who to go to. Mike is a professional beyond measure, and Casey was very upfront about what he could and could not do. I highly recommend this place to anyone that needs quality work at a fair price!

Wi
Review №20

More than satisfied!! The staff is friendly, polite and competent. I was quoted well over a thousand dollars before comming here. They did the proper repair for about $200, while I waited. Its not just try it youll like it its try it youll be ecstatic 5 stars

Ch
Review №21

Turner & Osborne did a great job! It was a lot less money than I anticipated.

Ro
Review №22

Was gonna get charged 800$ for roators that were supposedly only gonna be good for another week. Thankfully the parts weren’t there so I didn’t end up getting it fixed. Got another mechanic to look at my car and the drive shaft was way more broken then my roaters. They said “we want you to drive safe” but couldn’t even fix a proper issue instead almost had me 800$ out of my pocket for roaters that didn’t need to be fixed I had worse issues. I am NEVER going back there again! I went here to read reviews before I went and thought they were trust worthy, boy was I wrong. Hopefully people read this before they go there and actually do spend a lot of money like I was about to.

Ti
Review №23

Love this place. Weve been taking both of our vehicles here for years and theyve always been great to us. I have a brother whos a technician and called him the first couple times we had to service anything to make sure we were being treated fairly and theyve always been great. Theyre friendly and are good about getting things done in a timely manner.As with ALL businesses like this though, I highly recommend that if you need to take your vehicle in for a last minute decision, that you dont get upset when you have to wait for a couple hours or until the next day. There will always be other customers ahead of you, so I recommend that if you can, take your vehicle down in the morning or midday so you can have your car back before they close. They are very good at prioritizing first come first serve basis and I can appreciate that.

Ri
Review №24

Was visiting from Florida and had a Ac issue that needed to be fixed before traveling back , everybody from the manager to the mechanic were awesome . Got me in and out in no time. Would highly recommend ! If I lived in Columbia this would be my go to place.

Mi
Review №25

Best alignment in town. Yea, it may take a little longer, but I have never had to take it back or worry about them trying to upsell another product or service. Only place I use!!!

Ch
Review №26

Had our Airstream motorhome front end alignment done here, only place in town. They took the time to make sure it was done right, and kept test driving until the Tech completely satisfied. Drives great again. Super nice people and great service. Thanks and God Bless you all.

St
Review №27

I was very satisfied with the staff and the work they done on our car. Very professional and very affordable. I would recommend these guys to anybody lookin for a tire place and an alignment.

Ti
Review №28

Honest and reliable. They even offered to fix another competitors mistake. I can truly say I trust them completely.

L
Review №29

Best price i could find. Had an unusual size that they found and installed. I reccomend!Saleman name was James. Was very helpful.

Ho
Review №30

Great, I have done business with Turner & Osborne for years!

he
Review №31

I had gotten an oil change, it was fast and affordable.

Je
Review №32

Great customer service

Ju
Review №33

Friendly staff and fair prices. Mr. Cherry rocks.

Br
Review №34

Walker Vining and his team are terrific. I know I can count on them to fix my problems in a cost effective way. What I like most is their honesty and the fact that they look out for me, without finding issues to pad their pockets. Prices are very reasonable and the service is great.Thanks Walker.

Co
Review №35

Always quick, friendly service!

Ka
Review №36

Very fair and honest pricing for quality work

Ro
Review №37

I do not normally leave negative reviews. But my experience here was terrible. I was told to come in at 7:30 for an alignment if i was going to wait. I rearranged my entire schedule and arrived at 7:10 to wait. Long story short, they told me it would take an hour to even get started. They even tried to all but talk me out of having it done when I was displeased about the time situation. Very unprofessional staff and the way it was handled.

An
Review №38

Nice guys. Reasonable prices. Helped me in a pinch.

Sh
Review №39

Very nice staff. Though a little high priced I did get a good tire. They were pretty quick too. Would use them again.

Ju
Review №40

Our 93 Volkswagen Corrado had a catastrophic Air Conditioning Compressor failure which broke the serpentine belt and belt tensioner. Turner and Osborn was able to recommend a quick tow and quickly and expertly diagnose and quote the repair. Although there aren’t many VW Corrado’s on the road these days, Turner and Osborn was diligent in getting it fixed right. They’re the best in Columbia for auto repair and tire sales and service. I can’t recommend them enough.

Be
Review №41

They are an honest tire and mechanic shop business. They are fair with their prices.

Ma
Review №42

Always friendly. They did not even charge recently to check my tire light. Thanks!

Jo
Review №43

Love honest mechanics!

je
Review №44

Great food great service.. just wished they were in Lawrenceburg.

Ch
Review №45

Tire store, usually fast service, ordering tire are common due to not having then in stock for large commercial trucks.

Jo
Review №46

Very rude. Do not bother going here. Must be a management change because I never had issues in the past. Last two visits were really be ad experiences.

Ho
Review №47

I love this place the people are so helpful and u dont have to wait long

Da
Review №48

Great, quick, and affordable service!

J
Review №49

Broke my radiator neck. Denied it..now I have a head gasket leak. Everytime Ive been here my car comes out worse than before it was when I took it in!

J
Review №50

Friendly and very helpful

Jo
Review №51

Great work

Di
Review №52

Very knowledgeable, helpful, and has reasonable prices. Every staff member was friendly as well.

Ju
Review №53

Ive bought three sets of tires here, great prices and work.

Ja
Review №54

I am a decent mechanic but when I dont have time to fix it myself, I take it to these guys.

jd
Review №55

Great service! Highly recommended!! Best place to get an alignment in town!

ca
Review №56

Grate place honest people fair prices.

Ro
Review №57

Excellent customer service. Thank you.

Aa
Review №58

Always helpful and never try to up sell me.

Ca
Review №59

Great mechanic ...great service. Need new building.

Bu
Review №60

Great experience! Very professional and friendly!

Ja
Review №61

Great place to have your car worked on

Gr
Review №62

Good tires great prices..

Am
Review №63

Very expensive 2x the price of others

Es
Review №64

Good

Ev
Review №65

They fixed my car a few years ago

Ne
Review №66

It was ok, too expensive

Jo
Review №67

Alway fair and helpful.

re
Review №68

So expensive

Ri
Review №69

Excellent service as usual!!

Al
Review №70

Great

Lu
Review №71

Great people

Da
Review №72

Service is great!!!

Ri
Review №73

Great service!

Ja
Review №74

Great people.

Te
Review №75

In and out in quoted time!

SU
Review №76

Fast and friendly

Ca
Review №77

Slow

Information
8 Photos
77 Comments
4.2 Rating
  • Address:1016 S Main St, Columbia, TN 38401, United States
  • Site:https://turnerandosborne.com/
  • Phone:+1 931-388-6822
Categories
  • Auto repair shop
  • Air conditioning repair service
  • Auto electrical service
  • Brake shop
  • Car repair and maintenance
  • Oil change service
  • Radiator repair service
  • Tire shop
  • Vehicle inspection
Working hours
  • Monday:7:30AM–5PM
  • Tuesday:7:30AM–5PM
  • Wednesday:7:30AM–5PM
  • Thursday:7:30AM–5PM
  • Friday:7:30AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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