Took our jeep liberty here to have it detailed. We asked them to clean the carpets and seats as well as the typical items covered during a detail job. WOW!! Super impressed. They actually went above the call of duty and took out the seats to clean some of the areas. Definitely exceeded our expectations!! Thanks to all who helped.

As usual quick and courteous service. Was able to make an appointment for next day as opposed to next week. Waiting area comfortable and clean.

Though I have never been to Royal Chevrolet (or Heritage Chevrolet) I have purchased or arraigned purchase’s for family and friends upwards of 25 times over the last 19 years (since 2002)! That just shows the trust I have in Tom Harris and his staff. I live 260 miles away!! We’ve always been able to make deals without ever getting together to do them!!

Great Staff and excellent service. Royal Chevrolet has never let us down. They have been excellent from us purchasing our vehicles to having them serviced. Everyone is friendly and never pushy.

John was the BEST sales person I have ever worked with. He was so patient while I was making the decision between two vehicles. He gave his input and opinion as a family member would, and made the entire experience a fun one. The rest of the staff at the dealership were also so kind and funny. I will definitely recommend John to anyone who is looking to purchase a vehicle!! The dealership and sales/finance team have all been great!!! Thank you all!

Place does great body work and their customer service is tremendous 👏 I truly appreciate the work you guys do

Easy to get an appointment. Very friendly staff. Always thorough, and wait time is minimal when services are being completed.

I only go to Royal for the maintenance on my 2016 2500 Silverado. Im not sure if that will continue. I have my doubts if they actually do what they say they do. In the check list of items that they check, tires, brakes, windshield. They tell me that my windshield is free of cracks. That there is the problem. I have had a crack in my windshield for about 2 years. The crack is over 18 inches long. Now, it is low to where it does not block my vision. But anyone looking for cracks would certainly see it. This makes me lose confidence in Royal for what they say they check, or do they just check the block to get it done.

In and out in less than an hour, very pleased with the service.

Oil change got done in good time will go back again thanks for the wonderful service

This dealership has surpassed all of my expectations. I have always taken my truck there for all of my service needs and will continue to do so. The people who work there are very nice and very very knowledgeable. Friendly service is the norm and seems to be good friends. That being said they are truthful in what they say in my experience and honest.

I called ahead to get a time quote for my maintenance. They said that by the book it would take three hours, but they thought it would actually take less. I made an appointment for the repairs marking out 3 or so hours from my schedule, just to be safe. They took 5 hours, then said they were sending someone to pick me up and bring me back to the dealership. a half hour later, they called and said it would be probably another 25 minutes. A half hour after that, they picked me up. I figured for my days schedule that it would best to be done at least before noon. I figured that my day wouldnt be too screwed up if I was on my way a little before 1:00. I left the dealership with my truck a little after 3:00. If I needed to write off the whole day, I would have selected a day that I could write off the whole day. So much for calling ahead for a time quote.

We are happy with the vehicle service that they did on our new vehicle and we are happy with our new vehicle. The people there were very noligable about our vehicle and its problems and had the accessories we wanted for it.

Awesome experience. Feels like home.

Service center is quick and they explain any issues your vehicle might have

It was good. Took a little longer then they originally said. Said it would take 30 minutes ended up taking almost an hour. But overall till definitely return for future maintenance & oil changed stuff like that. Staff were very friendly which was nice.

Was very prompt getting my terrain serviced

Great sales team! Lots of support. I wouldn’t go anywhere else to purchase a vehicle and I always recommend Royal to my friends. Thank you, Royal!!

Lerin and chaz are the best so helpful!

Great staff and low pressure. Very pleasant buying experience.

All the people I had to deal with were very polite and helpful, And they kept me informed about what was going on with my vehicle, I would definitely recommend them to my friends and relatives, thank you guys and gals for your help

Service was scheduled easily, Appointment was on time, service was started and finished as expected and the work was done well with no issues. All the associates were great to us!

We have always been completely satisfied with the with the service at Royal Chevrolet in Coldwater. We never hesitate to recommend them to all our friends. The staff is very friendly, knowledgeable and courteous.

Chris was wonderful in letting us determine what automobile we wanted. Once decided, Chris located the color and style of vehicle which required some searching on his part. We appreciate Chris patience and his knowledge.

Took vehicle in for a new thermostat and coolant system flush and cleaning. When I got home and took off the radiator cap I found the new coolant contaminated with the old brown sludge that was in the system. It was explained to me that the problem was the gunk still in the overflow tank. I stated that the tank should be considered part of the cooling system. At first I was told that they could write up an estimate for doing another flush. I told them that I would take my car somewhere else before paying them a second time for a job that was not done correctly the first time. Eventually the service tech said they would do another flush at no cost. Fluid now looks clean.

Thanks to Tom Clark, this has been the best car buying experience in my life. He was prompt, answered all of my questions, extremely knowledgeable, polite, and I did not feel pressure to make a decision. He gave me all of the time I needed and you should be proud to have him on your team. Thanks, again!

Fast attention,Permanent contact,Solution to doubts in budget was clear.Willingness to understand my Spanish English

I answered all my questions and we didn’t have to wait a long time

I was anxious to get my truck in for service because I was leaving out of town. Without an appointment, I left my truck the night before and they worked it in and called immediately when it was completed. Because of my poor planning this has happened more than once and your service department has been there me! Brian the service tech was even nice enough to explain some wear items that may need attention in the future. He even talked about some of the nice features on the current model trucks. Nice guy!!

It was a great experience! Kyle was very knowledgeable, an very friendly! They all were very friendly at the dealership!

Great staff. Friendly and honest. My wife and I enjoyed the process. We love our new Chevy Truck

Chris was a great salesman to work with.

Quick, knowledgeable and very friendly. Along with fair pricing. Ill go back when I need to for my car.

I like the way I am treated here. When they show me things I may want to do; they have always been right and I did want to do the additional work. Everyone I deal with here are pleasant. The biggest thing is; I trust them.

Love your service, every time!

Prices for maintenance are so reasonable...even though they are GM certified they still serviced my chrysler 200c...great people. Friendly, not pushy in any way. Highly recommend you their business

Great. Will be back when my truck is on its last leg.

Chris Cowan was very help and very polite. He sold me my new car.

Got a free oil change.

I was the panicked girl who just backed into a pole with my dads new pick up. Josh in the service department saved my life. Not only did he find me a part in a matter of minutes, he stayed in communication and talked me through the whole process. I hope that all dealerships are willing to the extra mile for their customers. Thank you Josh!

Courteous, efficient, Knowledgeable. Chris Cowan was a no pressure, gimmicks, or arm twisting, just the facts in a polite, helpful manner. He will be my go to on my next purchase.

My appointment was for 1 and they were ready for me just a very few minutes after one. My wait time was very short. Had no problem setting up my appointment. Service people were very friendly.

My wife and I could not be happier with our GMC Terrain. The service we received from Royal Chevrolet was amazing. The whole store was full of very attractive employees. I will buy here in the future simply because of the world class service, amazing selection, fair pricing, and handsome sales staff.

Love these guys the Best

Went looking for a vehicle got Vehicle had to take it back a week later back didnt do paper work right.

Tom Clark was awesome and put me in a beautiful new Equinox. 😀❤

My husband and I went in on a Saturday afternoon looking for a new vehicle and Richard Jackson was so helpful. The entire process was so quick and easy and they even delivered the car to us in Battle Creek. Thank you for making this experience so simple Richard!

Great place to get service done

The customer service at Royal Chevrolet is great.

Excellent service as always. Thank you

Chris Cowan was great. Professional and personable it was a great experience.

Outstanding experience with great people!!

Great friendly service..

Great dealership to deal with ,Chris Cowan and Mike (Gen Manager) did a excellent job. They will have my repeat business! Thanks again!

Ive heard folks in auto sales get a bad rap and sometimes customers are just downright rude to them, service, parts or even they bodyshop team. Im gonna tell ya the folks at Royal Chevy Buick GMC are top notch. Whether sales, parts, service or body shop...the quality and dedication to get you the best deal and stand behind their work cannot be commended enough. That is why I will cont. to take my business there!!

Terrible! My wife planned on buying a 2014 cruze from here. Brooke Rudd sent her a credit app link and my wife was pre-approved. Brooke was sent an email over the weekend but when she returned to work she hadnt opened it yet to see that we drove 2 hours round trip to look at it when they were closed and were very interested. Brooke basically let someone else look at car before my wife and it was sold. Terrible service and communication, never again.In response to reply: I understand to a point but when a salesperson sends a link to get pre-approved and you get approved that should be the start of the sale. Why should someone be allowed to purchase a vehicle that is in process? I contacted Serra Honda in Greenville about a different Cruze and they pulled it off the lot until we could get there. I think if your salesperson had looked at the email as soon as she got into work we would have been able to make an appointment before the other person who had appointment at 4. By the way, I inquired the previous Friday before any appointments were set. Shady

The oil filter gasket (changed my oil myself) did not seat properly and failed while heading out on the highway. Towed to Royal for repair. Service employee put on a new filter and added oil himself since all the repair bays were full. He went on to power wash the underside to remove oil that had sprayed out during the incident. We were back on the road for our trip in under half an hour. They took care of us quickly and professionally. No complaints that they were all busy. At the time they made us feel that we were the only people that they had to worry about. We really appreciate the work that they did and the speed in which they did the work.

Employees are always very helpful and respectful.

Mike Evon was great. Helped me find my next vehicle. Listened to what I wanted, and made it happen. no pressure atmosphere.

Great people did it all transfer plates and called my insurance even

Tom Clark is the best sales associate, he is a great guy and I would recommend him to anyone! My family has been coming back to him for many years! I have always been treated with kind friendly service from the sales manager as well.

Always a great experience at Royal Chevy. They always go the extra mile to get you the deal you deserve. Friendly and very responsive to every need.

Jess in service is awesome! She explained everything clearly and concisely and was very detailed when explaining what my car needed to be properly maintained. She is so friendly and makes feel welcome when I come in for service.

Chris was an awesome salesman. Thanks Royal Chevrolet.

Really funny. My wife did a review last night and the owner comments back we would hear from them today and no phone call was received today. Rudest car lot ever. Guess my attorney will be contacting them for slanderism in the parking lot and tramitizing a young child

Best dealership around

Ive had nothing but problems with the service department since I bought my car here. Was told on an 1800 dollar repair they would give me a ten percent discount but then they didnt. I brought it my car for a repair and the second I got it back had a problem happen in an area right next to what had been repaired and was told it was a coincidence and would have to pay to get it fixed. Made the first appointment of the day and called a half hour before closing and was told they had been busy and were just getting to my car at that time. Horrible service would recommend anywhere else

Good people

Very good quick and friendly staff for my oil change

I came in with the intention of buying a truck, I was even all signed and ready to buy I just needed a cosigner, and the gentleman who helped me said I could come back to sign because he had to leave for a while. Before we could come back in to cosign he called me and said that my dream truck had been sold ten minutes after I left. There was poor communication between the people selling the vehicles and the gentleman helping me had no clue another gentleman had already made a deal with someone else who simply needed to come in and pay for it. But I have to give three stars due to the fact that they worked with me until almost ten pm to get me into another truck.

Josh was very nice and what I thought was forthcoming. I believe this is more a mistake on my end as being a first time car buyer and since I shared this information with Josh I feel that this was used against me. I strongly feel that this dealership should be more upfront and honest. I did not ask for the carfax, as now I will NEVER not ask. I purchased the car, took it and had new tires put on it and had to have an alignment done on it, TWICE as come to find out the car had been in multiple accidents. The bumper on the front is not attached. The bumper on the back is completely dented in. When I text Josh asking if there was anything that could be done at this point - his response was basically eh sorry for ya. I understand car salesmen have a job that needs to be done, and I was warned before buying a car that they would take advantage of me but Josh being so young, I felt that he was being genuine. He didnt give off the typical greasy car salesman vibe but boy was I wrong. I have learned my lesson for the next time I purchase a vehicle, but I can promise it wont be from here.

Very good customer service! And a great bunch of guys.

Incredible staff that really helped us when we blew and tire and damaged a rim. Chaz was phenomenal and we really appreciate him! Highly recommend this place!

I drove from Grand Rapids to buy a Chevy Sonic RS. I love the car and I love the way Royal Chevrolet treated me. They gave me an amazing deal with low monthly payments! They were by far the friendliest car dealer I have been to, and did not pressure me at all! It was a 2 hour drive for me to get there, and I would gladly do it again!!

John Trattles. Three Rivers MI.Last nite the regulator on the passenger window on my Daughters 2002 Rendezvous broke, and the window fell into the door. We ended up in the service department 15 minutes before closing. They taped the window, and started checking the availability, and price of a new one. I was also informed the service department was backed up 2 weeks. We got a call today with the price, and said it could be fixed as soon as we got it there. They did too. Also a very fine staff. Everyone of them greeted us with the utmost respect. I wouldnt hesitate on taking my business to Royal Chevrolet Buick GMC in the future. Be it service, or the purchase of a new vehicle.

Christopher was great looked out for me and gave me a great deal

Very nice and responsive service.

Rob, Tom, and Lerin are a fabulous team. We have a 2013 Equinox and it has treated us well. We recently had the PCV freeze and left my wife stranded when it caused the rear seal to burst and oil leaked all over and now there is a stain in our driveway. We work hard to take care of and maintain her vehicle and am disappointed in this instance. This is the 3rd year weve owned the car we bought used with Royal. I recommend this team to anyone looking to purchase their next vehicle. Thank you - Royal.

Awesome people work there Chaz, Brad, I do not know the name of the actual tech that worked on my truck this round. And also their customer service lady I do not have her name for positive so I wont butcher it by trying to put it in here. They actually finished a day before I expected. I will however not go into why the truck was there round 4. Absolutely nothing to do with the Dealership Lots to do with the Chevrolet Brand. Enough said. I however would not purchase a new or used vehicle there from past experience. I would drive the 60 miles to Grand Ledge to Sundance Chevrolet where I have purchased my last 6 vehicles including the one I purchased 2 months ago.

Service Dept. treated me fantastic!!They went above and beyond to get me back on my 90 mile trip!! Thanks Guys!!

Michael Evon, Bob Skinner and all of the staff that I met were friendly, knowledgeable, energetic and great to work with!

Was not happy with the body job on my vehicle after I hit a dear. Insurance paid out a lot to them and exterior was good but my car made awful rattling sounds.

Small inventory but they were able to get the car I wanted from another dealership the next day. Staff in service department is very nice.

Keifer Lah did great at negotiating and selling us my first vehicle! Everyone left happy! Great used car, great condition, and a great deal!

Best dealership in the area!

Amazing customer service, cant say enough about how wonderful my experience was. You all made it happen and went above and beyond to locate and get the car with all the accessories I wanted! Its great to be a part of the Royal Chevrolet Family! Thank you Keifer Lah and Team!

I had a fantastic experience with this dealership. They were very patient with me and stayed late on a Friday to help me with financing. Knowing I had come so far to purchase a specific vehicle, I felt they really went out of their way for me.

I love Royal Chevrolet! It was such a spectacular time! I went in just expecting to look at cars and see what I would like. The first car we saw, we were greeted and asked if we would like to take it for a drive. I just really enjoy my new car. Our sales rep Adam R from Coldwater Royal Chevrolet was literally the bomb. He was insanely helpful, just over the top helpful. Helped me uninstall, reinstall, uninstall, just to reinstall my childs car seat. He literally did all the running while i was sitting with my baby or chasing her around. He also brought us mountain dew and water for her. And candy!! He helped try to distract my daughter with a little toy and 🎈 during the paper work. The manager was very friendly with helping us get a great warranty and protection for our car. Everyone was so friendly. Adam even helped me move my stuff from my messy mom car to my familys new ride. I would recommend everyone to go buy a car having Adam as their sales rep. He just performed over the top customer satisfaction. As a busy mama that chases her child around, the help was greatly appreciated. When buying my cars Iplanon going to Royal from now on. The only thing I didnt care too much for but wasnt too big a deal was having to take my hundai to a dealership to get my recall fixed. But once againnot a big deal. I got my car for an awesome awesome price! Its such a great car! Very satisfied!!!

Fast and friendly service.

Great people to work with. Service department will explain your issue and the sales team will do what it takes to get you in a vehicle.

Rudest customers service ever. The salesman followed my husband out to car running his mouth upsetting my kids. Unprofessional

I trust them to take good care of my car.

Love this place to great work friendly staff except for the cashier because she enjoys taking your money way to much. HaHa

Kindly took me in. Fixed my problem the first time. Courteous and clean as given to, back.

Hoping this visit over painting will be better than the 3 previous times car was in paint shop.

I was very happy and pleased with Denny DeCaire. He sold me 2015 CHEVROLET TRAX AWD. With in two hours or so. I had vehicle.

Service department has been extremely helpful fixing my car.

Richard Jackson is the man! He gave me the best advice 3 years ago and today I drove away w my first new car w no money down!

Nice friendly people very helpful

My mother bought a car from this dealership. they told her one price and after a few long hours of making her wait she signed olmost all the paperwork, but the final price and apr were higher than agreed apon also they gave her less on her trade in than aggreed apon and snuck in a 1000 dollar warranty she unwillingly signed. After trying to clear up the situation (having to tell them we would take them to cort) they only refunded the 1000 dollar unwanted waranty. I wish she bought from a more reputable dealer so this didnt happen.watch these guys they have a snake in the sales department and may try to take advantage of you.