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National Used Cars Inc
15201 Waterloo Rd, Cleveland, OH 44110, United States
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National Used Cars Inc
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Ma
Review №1

Got a 2005 Buick LaCrosse 10/1/21 yesterday everything ran fine until today 10/2/21 check engine light pop up, said I needed a new Cadillac converter, called the dealership and asked what could be done and they said they could not help me because they already gave me a deal on the car,WHAT??? Stay away don’t even waste your time here

Go
Review №2

The service was great! World Auto Network did all they could to get me approved for a loan. They are wonderful people!

Sa
Review №3

Very bad service the guy at the desk was very rude and I felt like they really dint even want to help me avoid this place its better places to do business at

Ly
Review №4

We live an hour and a 1/2 away. We called ahead to make sure the vehicle was still there. It was at the body shop but was reassured that we would be able to see it. When we arrived they didnt know where it was. When they found it, it was at another dealership getting the computer repaired and wouldnt be finished for another week. We wasted our time and our money along with being irritated with unprofessionalism of the staff. We got the runaround.

Ha
Review №5

This place is amazing. If your looking for a great car at a great price, this is the place to be. The service is also amazing. They’re patient and will go out of their way to help you. I highly recommend this place

Ed
Review №6

Went to look at a car advertised on Cargurus - drove 2 hours and car wouldnt start when we arrived. Looked at other similar car it too failed to start. Purchasing a car from Iannelli Autocars.

Je
Review №7

The staff was not too sociable but were friendly. The mechanic I spoke to there was especially helpful. He was upfront about what he fixed on the car and his opinion about it.The lot itself was a bit cramped but thats pretty common.I didnt buy a car this time, but if they had one I was looking for I would definitely consider them.

Te
Review №8

They did my sister Vee good, they will work with you!

Go
Review №9

I was in desperate need of a vehicle and World Auto was there for me, even though it was late on the evening the finance manager (Jamal) treated me with respect and didnt attempt to rush me into something I didnt want. He took his time and helped me select a car I could afford but still held interest in.

Th
Review №10

Words can not describe how courteous and friendly our sale rep was. Cecilia and the manager was so awesome in helping us get approved for our new truck. I love it, it was a good price and it runs very well. Not sure about others negative reviews but our experience was far from negative. We will be back next year. Thanks Cecilia!

V
Review №11

I got my first car at World Auto and eventually bought two others :). I absolutely love the people that work there. They are so honest and they make you feel like family. Very informative and prompt with everything. Would recommend to ANYONE

Mr
Review №12

Bought many cars here & couldn’t recommend a better used car dealer in the area! From service to prices, I have no complaints!

A
Review №13

Very pleasant experience yesterday! It was nice to meet them all. I can see why my friend recommends them so highly. They make buying a car painless and actually fun.

Ka
Review №14

Car bought from this dealer for $4000+ had extensive water damage to rear and pulleys were completely stripped and shot out on the highway. Brought to mechanic at first sign of trouble and they told me it had been covered and oiled so no problems would be seen. As-is contract means I was out of luck and car just sold in auction for less than $500 bucks less than 2 years after purchase. Beware + get car checked out fully before signing anything!

A
Review №15

World Auto Network is a group of great people. I bought a Toyota Sienna from them recently and my next one will be with them too! I dealt with Mike and Cecelia but everyone there is great from the owners to the helpful porters. Not to mention my Toyota Sienna is awesome and has all the bells and whistles.

A
Review №16

The service was great. They were very friendly, nice, and patient with all of my questions. They worked very hard and well to find the balance of the perfect car for me that I could afford. I definitely recommend.

A
Review №17

From the moment I walked into the front doors I felt welcome. Cecelia, Jamal, and Mike were all a part of my buying experience and they were all amazing. I absolutely love my Nissan Murano. She has quickly turned into the best car Ive ever had. Its not often I walk out of a car dealership excited but I can truly say I am very happy.

J.
Review №18

They are a life saver! Just when I was giving up hope because no one would approve me, I filled out a credit application on their website and they got back to me that day. They really do specialize in bad/no credit. And the finance manager Jamal was very down to earth which made me more comfortable. I would highly recommend them to anyone.

Ti
Review №19

Had a great experience with this dealer. They worked hard to get me the car and payment I wanted. Will definitely get my business again

A
Review №20

This place is truly awesome! I bought a Toyota Sienna from them recently and my next one will definitely be from them too! I dealt with Mike and Cecelia but everyone there is great. Not to mention my Toyota Sienna is amazing with all its bells and whistles.

Di
Review №21

Went here after dealing with another dealership in area and desperately needing a car. received overpriced vehicle. next day after getting vehicle check engine light came on. Called and emailed World Auto and advised to bring car for service. Light went off for a few days then returned. I was advised by Kamal not to mention engine light to finance company during welcome call which was a huge mistake. Have had nothing but issues every since. just found out there were multiple issues going on with engine that were patched up to sellcar. Im now stuck with a loan for $11,000 and a car with engine issues. dont do business here or trust anything said unless in writing!!

ka
Review №22

This was one of the most refreshing customer service experiences I have experienced in a long time. Thank you Kamal.Shane...bless you for not letting me leave without a vehicle. 😀🚘

Gl
Review №23

Excellent service from staff! We got a great deal on a great car! Highly recommend dealer!

St
Review №24

They are located in a not-so-nice part of East Cleveland which isnt evident on their website - however, this is of no fault of their own. I just wasnt expecting this because I am not from the area.I didnt end up getting a car from them but they seem very nice. The car I looked at was neither overpriced or under-priced - however I found a cleaner, 1 owner at another dealership for the same price.If you have less than stellar credit, they seem like they would be a lot better choice from JD Byrider.

Jo
Review №25

If I could rate one star I would got a car from here about 2 1/2 weeks ago and the bottom is completely rusted out! Rear lower arm control broke while driving on the freeway.

ne
Review №26

After totaling my previous car, my insurance only gave me $4,000 to purchase a new vehicle. I was already extremely upset and feeling ripped off by my insurance company but World Auto was able to give me a 2002 Hyundai Santa Fe for exactly what I had. On top of that the women who did my transaction (Cecelia, may be spelled wrong) gave me gap insurance as well so that in case I was in an other accident and the insurance did not cover the full amount of my car (again) the gap would give me the remainder. She knew just what I needed and put my mind to ease. Highly recommended to anyone.

A
Review №27

I love the car and the service was great. They were real people, not salesmen. It was refreshing to go to a dealership and buy a car I wanted and could afford without the pressure that causes people to buy cars out of their price range.

So
Review №28

I traveled from Erie Painesville. I am 19 years old with no credit. I visited many dealers in Erie Pa. and no one want to deal with me. I found World Auto Network on Craig list. When I called 1st I spoke to Mike. He asked me about my job and many financial questions. He promised me that he will work hard for me. I filled a credit application on there web page. And I email him documents needed. And I was approved for a car loan next day by their Credit Union. The rate was low, the monthly payment was reasonable and the down payment was minimum. When I got to the dealer the staff was courteous and friendly. Every one was working. I new then why I was approved.

Go
Review №29

About a week ago I was ready to give up hope getting approved for a car and just when I was ready to throw in the towel I found an ad for World Auto on Craigslist. I used the link to be sent to their direct website and searched through their inventory for a car I would be able to afford. I called to make sure the 2005 Pontiac was still available and Charlie assured me it was still there and available for purchasing. Cecelia got me approved with only $1,000 down. They are great at what they do.

Wi
Review №30

This dealership is honest and fair, they will definitely work with you and have very dependable vehicles, I will buy again from them.

Sh
Review №31

My lil brother brought my 2011 Buick regal from here,they have good people skills not to mention the guys that work there are sexy,did I mention the guys are sexy!!!!

A
Review №32

Great customer service. Nice cars at affordable price. I drove from Maryland to get my beautiful XC90 Volvo.

M
Review №33

This is the kind of business, you want to tell others about! A minimum down payment of $500, proof of income and full coverage car insurance will get you a reliable car today!Thank You World Auto!My sales person was🌻Cecilia C. 😁

A
Review №34

We are very pleased with the service we received. Cecilia was amazing. She stayed late for us and was very friendly and professional. I love my 2010 Dodge Nitro already.

Go
Review №35

Majed and Cecilia were both very helpful. They were attentive and worked well with me to get the car Ive been wanting. Its obvious that customer service is very important to them.

Ke
Review №36

When I bought the car originally it was problem after problem. The owners were willing to help fix some of the issues the car had. This is not an AWFUL place to buy but be cautious and bring someone with you who can inspect the cars. The mechanics are subpar but the sales department and ownership are good people. I dont think I would buy a car here again.

A
Review №37

These guys are the absolute best. Ive had so much trouble and gone to so many dealers that Ive lost count. I was always denied or the down payment they required was ridiculously high. But thanks to these guys I was finally approved at a decent price. I really needed this car for my family.

Ch
Review №38

WAYYYY over priced .. but the salesmen are friendly

Sa
Review №39

This place is simply amazing, I got both my brother’s and my dad’s car from here, perfect price, no issues with the cars, they even changed the oil and the breaks on both cars free of charge and the owner tested it himself before selling, i am even considering selling my current car and get one from them ! Five stars !

Go
Review №40

I liked the sales staff they were very friend and helpful I would definitely recommend World Auto as a place to do business. Kamal was great and understanding!

Go
Review №41

Great team make you feel like family. Will def send people this way!!

A
Review №42

The service was great! They did all they could to get me approved for a loan. They are wonderful people.

Go
Review №43

My husband and I came and were treated very well. Jamal & Kamal worked with us and made the car buying process very smooth and simple. We would definitely recommeat World Auto network to anyone looking for a car. We will be back again to buy.

A
Review №44

I had heard about the tax refund program World Auto was doing and came running with my W2. They were able to get me financed on a 2008 Ford Focus by using the $500 I got back from my federal tax returns. On top of that, they filed my federal and state tax returns for me. Now I dont have to deal with the hassle of waiting two hours to file at a tax place and I have a car.

Go
Review №45

Jamal was very thorough and made this buying experience easy. I feel I got a nice family vehicle.

Go
Review №46

Cecilia was very pleasant and fast at getting approval. I would recommend World Auto to anyone in need of a vehicle.

Mi
Review №47

I just bought a 2002 Saturn L100 for 2495.00 with 125000 miles, within less than a month, the check engine light is on, Ive already spent 175.00 on getting the brakes together & the diagnosis for why the light is on, it needs a ignition module & ignition coil, the driver side front window motor needs to be replaced. After writing this, the sub frame separated from the car. Please check the car out before buying.

Go
Review №48

I found a GMC Sonoma online and drove from Warren, OH. I was immediately greeted by a young saleswoman by the name of Charlie. She showed me the truck and cleaned off the snow so I could test drive it. Soon after arriving back I told her I would love to pay cash for the truck today. She already had all the paperwork ready to be printed and signed. It was quick, painless, and just how all car buying experiences should be.

Go
Review №49

Good experience. Great communication.

Jo
Review №50

Lies! Cars have been damaged and repaired poorly! They do not disclose that the car youre trying to buy has frame damage. They shoot gun you to every bank for an approval then they ILLEGALLY pack payments with warranty and gap! UNETHICAL scumbags! Dont fall for all the fake 5 star reviews that are left by friends family and employees

A
Review №51

I found my vehicle online and texted to confirm they still had the vehicle available. I texted with Mike and informed him on the terrible process I had been threw while trying to purchase a vehicle else where. Mike confirmed they still had the vehicle and he made sure it was still there when I arrived. Upon arriving, the vehicle was washed and pulled up I front of the business. The finance manager, Jamal was polite and eager to answer my questions. The sales process was one of the best I have ever experienced while buying a vehicle! I appreciate Jamal and Mike for treating me fairly and having value for their customers. I would highly recommend this dealership and would not hesitate to buy from them again!

A
Review №52

I drove all the way from Maryland so I could finally get an affordable price on my beautiful Volvo XC90. Out of all the dealerships around me no one could give me nearly as good a deal. Their customer service was excellent and I finally got my Volvo.

Mi
Review №53

Purchased a good running engine to install in Dodge and had mechanic damage it while installing it, did a charge back on credit card, very shaddy people!!! Make sure inspect all mechanic issues before purchasing!!!

Sh
Review №54

So I am a NY resident, who was extremely interested in a particular vehicle, I spoke with multiple members of the staff and was originally very happy and excited to deal with them, until I completed their application and spoke to their finance people, giving them the required info, and was told “ok, let me submit everything and I will contact you.”....1 week later after hearing nothing, I reached out to them...and the only response I got was...”the vehicle is sold.” Regardless of the type of client, location, or service provided, this is absolutely “piss-poor” practice. Seeing as how I am only 2 hrs away and providing things went well, I would have returned to purchase an additional vehicle within a month or two, as well as sent others from the WNY area to them. They absolutely DID NOT earn anything other than the warning to others to leave them to their deceptive practices and find another business to work with—over 10 years working in the auto industry and even the lowest of the low local dealers have at least common courtesy to keep you informed, leave them to their practices, and try and find someplace else who legitimately wants you as a customer.

Go
Review №55

I was in the market for a newer vehicle but think its a waste of money to pay an extra $5,000 for a brand new vehicle. So, I found World Auto Network online and was surprised at how many used but newer cars they had to choose from. I settled on a 2015 Nissan Altima and Im extremely happy with it.

Go
Review №56

For me, buying a car has always been an awful experience. But I was in the market for a truck and need one that wouldnt break down on me in a month like my last one did. I found a 2005 Dodge Dakota on Craigslist and called to make sure all the posted info was correct. I scheduled a time to view the car and speak with the finance manager, Jamal. When I arrived the truck had already been completely cleaned off from snow and it was waiting for me in front of their building. I fell in love with it on my test drive and when I returned, Jamal provided me with a carfax vehicle history report.

Ri
Review №57

I purchased a 2008 Nissan Rogue and I .. havent had any problems with the vehicleCustomer service was very helpful in pointing me the right direction so thatI could build my credit and drive a great vehicle, hassle-free

De
Review №58

They did their best to make sure i was happy for money i spent...

A
Review №59

Very professional and helpful. They worked very well with me to make it one of the easiest buying experiences.

A
Review №60

I absolutely loved my service here. They were so patient with me and I love my new car.

Ma
Review №61

It was ok I didnt want to run my credit. The vehicles I wanted had already sold. I was kind of disappointed seeing it was still on the website.

Pa
Review №62

I bought a new car. Gary got me together. I would definitely recommend.👍🏾

Go
Review №63

Jamal is a very good salesman. I will always recommend him to my friends and family as well be a return customer.

Je
Review №64

The warranty does not cover any problems like they say.

A
Review №65

Really great service. I got what I wanted at the best price and phenomenal customer service.

A
Review №66

They were very helpful and understanding. I love my car.

Gi
Review №67

They have poor customer service, they was suppose to call me back when the truck I wanted to buy came out the shop. So two days later I call them back and they said they sold it .... wow poor customer service.

A
Review №68

Quick and easy! Best car buying experience Ive ever had.

Go
Review №69

I have come to this place so many times and they always help me find the right car for me. They are all really nice and treat their customers like family.

Sa
Review №70

The car I bought had issues from the day I drove it off the lot and I was charged for repairs but I had to continue to bring the car back almost weekly for the same repairs. Their service department has no customer service skills and they dont know what theyre doing I ended up having to pay over $5,000 in repairs on a car that I owed $6,000 and they refused to take the vehicle back or trade it in for a new vehicle. Im very disappointed in the service that I received and I would not refer anyone to them.

Da
Review №71

LIARS!!!

A
Review №72

I just bought a car from them and they were very helpful and got me the best deal positive. Would recommend them to others.

Go
Review №73

Everything was explained and very good customer service.

A
Review №74

This is the best dealership Ive been to.

A
Review №75

I would like to rate World Auto Network a 5. They were excellent at helping me with my car needs.

A
Review №76

They helped me get an awesome car!

A
Review №77

Very patient, helpful, and friendly. Excellent service.

Le
Review №78

Nice dependable cars, great service!

Sh
Review №79

Great staff! James Bond has a second job there!

Go
Review №80

Good, patient customer service very happy

Go
Review №81

They made this such a pleasant experience.

An
Review №82

A very good selection of cars that are not to outrageous in there price and they do their best to help you help yourself

Ar
Review №83

Told me the car I was coming to buy need servicing. Next week the car is sold.

Do
Review №84

Nice

Mo
Review №85

Decent used car lot.

Go
Review №86

Cecilia was a big help in finding a car after my accident!

A
Review №87

I would rate my experience at a 5 because of the way that Jamal tried to help us in any way possible. He really went above and beyond.

A
Review №88

Great service and personnel. Thanks!

Go
Review №89

I love my car.

La
Review №90

The cars here are very much over price you can go anywhere in the city and find the same cars for thousands of dollars less.

le
Review №91

Good cars there

Eb
Review №92

Nice people

Ta
Review №93

They really worked with me...

Ha
Review №94

Very nice

Na
Review №95

Awesome deal!

R
Review №96

Good prices

Ma
Review №97

Great vehicles

ya
Review №98

Very good

Ji
Review №99

They treated me right

Ar
Review №100

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100 Comments
Rating
  • Address:15201 Waterloo Rd, Cleveland, OH 44110, United States
  • Site:http://usedcars12.com/
  • Phone:+1 216-692-1311
Categories
  • Auto broker
  • Used car dealer
  • Car dealer
  • Truck dealer
  • Used truck dealer
Working hours
  • Monday:9AM–6PM
  • Tuesday:Closed
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
Offerings
  • Buys used goods:Yes
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