I was there once before and the service was terrible.I was going to a further location to get better service.I decided to go back and give them another chance and I do not regret it. I was EXTREMELY IMPRESSED.JACK took great care of me and helped me get what I needed. While assisting me he gracefully greeted every person that came in. THANK YOU JACK for bringing me back to a location next to my home. Your team is amazing.

Went here to get my number ported over and do an upgrade. Met Alejandro and Jack. They were a lot of help and super chill. They didnt have the phone I wanted so Jack drove to another location while Alejandro answered any questions I had. After a quick return I had my phone and was out the door. Thanks guys, you will be my go to location.

Went to T-Mobile and was greetedby 2 smiling faces, Hector and SoniaWhich was so refreshing, especially after being at a previous store in which I ended up walking out. I must say Hector went above and beyond to say the least. Very enthusiastic young man very patient, took the time to answer any questions and show me whatever I asked him how to do on my new phone. Can not thank U enough Hector for Ur exceptional customer service which is highly non existent in todays generation. Dont ever loose that great smile and sense of humor of yours!!😍 Sincerely; Linda

Luis and Hector were very helpful! And patient these two gentlemen have the best customer Ive ever experienced! And handsome. Thank you Sonia for being very kind over the phone and Kevin being super enthusiastic (:

Best T-Mobile experience I encountered. The manager Sonia and her team were very nice and told me all the great promotions currently going on. Everyone needs to stop in this location if they want the best customer service experience. Thank you guys

Great customer service at this location. Sonia and her team were more than helpful with making sure I had everything on my account/ device set up. Previous locations were NEVER this helpful. This will be my primary store from now on. Thank you guys for the help.

The people working there are clueless on what’s going on or how to handle a simple situation. They had my mom and I going back and forth for 3 days total over a problem they could resolve but refused to even tho customer service told them to replace the phone. Also the guy working with Kevin (the representative that doesn’t know how to do anything) wanted to know what’s going on (like they all do) and left his customers on hold to know what’s going on since Kevin couldn’t figure something out. Also had the nerve to call the cops on me because I told him numerous times to go back to his customers but he wanted to mouth back to me. As a customer for 8 years and my mother for 10 years I feel so disrespected. T-Mobile need to do more training for their employees even if it means to learn how to lie about any promotions but want to charge the phone or add other fees to the bills.

Kevin & Luis (56th &harlem) were extremely helpful. Kevin was super attentive & knowledgeable on both my apple & android device. He was patient, well mannered & friendly. Great convo, i usual hate going into the phone store but they made it fun & less of an errand. Truly made the time pass by quickly. I will always return to this location.

See Kevin n Jack, patient, Helpful and xtremely knowledgeable... Good Guys to get a phone Upgrade...

I Loved The Old School Hip-Hop They Had Playing At The Store.Kevin And Roberto were Great Really Fast Service They Helped Me Buy My New Charger

Sonia and Hector were great help! Will definitely be coming back (:

Very great store! Employees are helpful and efficient. Theyre always smiling and genuine when I go there. Girl with the purple hair helped us out a bunch!

I am a truck driver from California, everytime I go to pay my bill I get the best service this is why I wait to get to Chicago to pay my bill.

Great store, with great employees. Sonia gave me the best plan and more for my money. Definitely the best T-Mobile store I have been to in a while.

Jack was simply amazing in giving me Extra customer care. From the time I set foot in the door, Jack made me feel warm and that I was a very special customer. He not only looked up my account and complimented me personally, he also was able to fix my phone. He airsprayed my phone port to clean it and made sure the connection was great. Then Jack totally fixed my Google maps app notification. Previously, I was informed by tmobile technical that I wd have needed to backup everything in my phone then factory reset to make that notification show. Jack made my year as my phone is still amazing and I really couldnt afford to part with it in more than one way. Thank you, Jack. You are the epitome of what Customer Care should be. Keep hiring people like Jack. Please use his expertise to train others.HAPPY AND ecstatic customerJohnnie Teamer

Very nice lady waited on me her name is Sonia.Very knowable took care of me.

Sonias and her crew were very helpful and patient...I appreciate that.

This store is awesome. Every one there knew the answers to all my questions about devices. They are very friendly and were able to transfer all of my data to my new Note 5.

I went to this location twice on 10/18/16. The first time, the workers were not able to assist me. I was told to come back later when a manager was on duty or I could call 611. I called 611 and was immediately helped but was told to return to the store to complete the switch. I went back to the store, when the manager was there, it was worse than the morning. The service was slow, I felt bad for the customers that were at the registers. I told them I would just wait for Krystle because she always is on her game and makes me feel like the most important T-Mobile customer alive. I will return today to have Krystle complete my transaction and ask her to train her staff. I go here looking for service and shes always on point. Thank you Krystle.

I went to this store yesterday 3/13/2017 to do a claim for my phone that was broken and I already knew that it was 150.00 to pay but they wanted 250.00 dollars instead. Once I told the guy that he was wrong on the pricing and I knew my price the other worker said yeah its 150.00 and stop guy from talking. I feel really bad that they are trying to make extra money from me and who every else and lucky I already knew my price to pay. Keep an eye out. scams are everywhere.

Terrible store. Employees here want to do absolutely no work. They need better training. Dont know what they are talking about. Spent three hours in the store and still had to call customer care afterwards to get my problem solved. Wont ever go back and seriously considering switching companies based on this experience

This store is wonderful been going there for over 2years. Krystle is always willing to help with christmas around the corner she helped me out with a great bundle cant wait to see my kids faces when they see all there goodies.I tell all my friends about this location not only are they friendly and know what they are doing they care about the customers.This is my go to store she even calls me when they have specials going on

Im not sure why people complain about this location when all they do is their job, they were very transparent and explained my while bill to me with the promotions to switch me to the new plan, the manager is the best one Ive met, and the employees are so helpful!!!!!

I was greeted promptly as I walked in. Krystle helped me on my upgrade, very great customer service. The store was very clean and organized. She also saved me money on my plan.

Best business to could have happen to me and getting the best tech around

Susie And Michelle the best .better position for both.I was impress how They help me.Thankyou very much.!!!

This is the best store ive ever been too, an employee named Xavier helped me in getting the iphone x. Great customer service and he wasnt bad looking either

These guys are always ready to help anyone out. I make my payments there every month and recommend them to all my friends.

Store does not stay open till time posted which on door says 8:00 pm then call and they say the system is shut down for the night wonder what ceo John Legere would say i just wated to buy a phone already have service.

Typically a wait. Once youre being helped its in and out. Very fast service.

Workers are very nice and friendly, they also make sure you are getting a good deal for the price you pay!

The worse experience at this store with the General manager Krystle ! She got a really. Bad customer service she acts like ppl bother her cuz i wanted answers , she said there is no body else on top of her that I can talk like really there is always someone on top of you I will never go back to this store ever again! She claimed to be the only mgr at this store but she cant help people out ??? how she became the manger if she dont know how to treat people without her attitude , how hard it is to give out good customer service? Stay away from this store unless you wann get mistreated when you trying spend money

Very friendly and helpful! Everyone really knows there stuff and find everyway possible to help you! 5stars

Manny helped me out, quickly got me a new phone, smooth service! Thanks!!

Store has great people working there!

Says they close at 6 on Sundays and the store was closed at 5:16 when I went.

Poorest customer service ever! They consistently act like like you are bothering them.

Worst place to go to..workers take forever to take care of one person and dont care if the have a line of customers..i went to make a payment and was the second person in line and was there for 35mnts so i just decided to leave.never going back again...whatever hapend to customer service...

Very friendly. They service you right away. Very clean and smells great.

Honestly this is the worst store ive been to. I called the store to get a replacement for 2 phones and i was supposed to pick them up, but when I went to pick them up they said they werent gonna give them to us and they made up an excuse for one of the phones because supposedly it was wet so they didnt face them to us and they canceled the order. They also didnt treat the people with respect, they would give attitude and argue with us.

Just bought my Galaxy Note 3 from this store! Great service, very informative, and hooked me up with a great accessory deal.

Guy calling himself a manager is unhelpful and misleading. practicing deceptive business. Worst store I’v ever been to.

Store doesn’t stay open until time posted. Guy calling himself a manager is unhelpful and misleading. practicing deceptive business. Worst store I’v ever been to.

Best store, thanks Danny and all of you

Seriously they dont have a clue what they are doing. This location always misinformations me or is of no help. Ive gone multiple times over 5 years roughly and every associate they train is a lost as the last. I honestly am changing to Sprint.

These store hours are inaccurate. Just stopped by and store was closed! They have store hours posted on window 10-7pm

Called to make sure you guys were open. Rushed from work to your location, website says you are open until 9pm. Arrive at store at 8:15pm. And you close at 8pm...

Put me on hold for over 15 min and I just drop the call ❗️

Went into the store to make a payment and the representative who assisted me noticed I was paying too much so they ended up changing my plan for me and now I am saving $30 a month!!!!!!!

Worst costumer service ever 2 girls works in there they dont know nothing and there system dont work and they tried to charge me $12 extra on bill I been with t mobile for 8 years this is the worst location to go to

Nice associates

Thanks for all the help!

This store closes before 8:00 pm sierra 8:40