The salesperson Christi at the Battlefield Verizon was EXCELLENT! She helped me with all my needs as I nagivatored the complexities of purchasing a new phone. She went beyond the call of duty to make me feel comfortable and valuable. Great job!

Very convenient location w/ helpful associates and NO wait time. Walked in with an issue, the Associate got right on it and I was out, a satisfied customer 🙂.

The CSR did a great job of helping us decide the best options for our business upgrades.

Absolutely wonderful place! Justin G. spent over two hours with me helping me determine which phone and plan would be best for me. He was patient, knowledgeable, honest, and answered all of my questions (which were many). Would rate with more than five stars if I could. I highly recommend!

Justin G was very technology savvy, patient, thorough, and very pleasant. Thank you Verizon for hiring reps that are knowledgeable of your products. My visits with Justin are very pleasant and rewarding.

Jay, was a BIG BIG help! Im an older customer and he satisfied all of my needs. Best Verizon experience ever. Whenever i think of Verizon now an image of Jay will come into mind. Top notch service. Im grateful to have worked with Jay. Ask for him when you visit these location. Thanks again Jay!

I was at the counter just checking to see what offers were available because I needed a phone, an emergency came up that needed my Swift attention so I had to leave the retailer, but I left some information for the sales associate and I told the person that Id be back, between their customer service and faith in me that I would be back they set me up with a plan and a tablet all while I was gone ,chose the phone for me, and made it easy all I have to do was go back and pick up my new phone and my new tablet, and I didnt evenwant a tablet I just needed a phone I was so desperate, that I would have taken a flip phone and gone back to the stone ages just to get a phone, but I walked out of there with a very savvy and classy piece of high-tech cell phone, and tablet combo package deal.

Stop by Verizon store to get a new SIM card. Christie was amazing. She answer all my questions and showed me several tips on using my new phone. I did not buy the phone at the store, so I appreciated her taking the time to show me better ways to manage my new phone. Highly recommend stopping by and having Christie help you she has tons of patience which I appreciated.

Very helpful good customer service

Had a problem with my phone. Rep took a look at it and said I could buy a.new phone or go to Amazon and get a new memory card.

Always there when I need help. Very courteous and respectful. Jennifer is a gem!!

I had already read good things about this Verizon store and the helpful staff. Today my wife and I found the comments to be true. We were helped by Enrique. What a super helpful guy. He was very knowledgeable and answers our many questions. He never pressured us toward anything. In fact he sought out ways to get us the products phone and accessories for the best price possible. And on top of it all we were able to upgrade to an Unlimited Plan for only $3.00 extra a month. As my wife said best $3 she ever spent.So add us to the list of those that agree that the Verizon North Battlefield Blvd gives 5 Star Service.

Jay did outstanding explaining everything to me. If I had to grade him, I would give him an A+ Im very happy with him and his service. When you come to this location, ask for Jay. Hes the best!

Jennifer Johnson is amazing! She took time to help us with things the corporate store couldn’t help with. She is friendly and helpful, and her customer service is amazing!

Tim was FANTASTIC….. great guy!!! Big big help to me!!!!

Clean and friendly staff. mostly for Verizon customers only. you can pay your Verizon Bill here

These people lie and dont do anything to rectify their mistakes. We added a new phone line, upgraded a phone, and upgraded a tablet. When transferring from old phone to the new ones we lost email accounts and applications. We had been told that we would have our upgraded tablet for free and was given the run around when it was time to pick the tablet up. The manager as well as representative were not truthful with us. Our Verizon account was messed with by the representative which blocked us out of the account. We ended up spending 2 hours on the phone with Verizon to rectify the situation these people made. We were not offered a discount or anything for our troubles. I would recommend going to a real Verizon store and not this one. The service was not at all satisfactory.

Nick helped me so much!!! I purchased my screen protector from the greenbrier store. They wouldnt help me put it on or anything. Nick and the team at the Battlefield store are so helpful and amazing! Thank you so much.

Very positive experience! Jay is the best Verizon representative I’ve ever had! 10+!! If you come to this location be sure to ask for Jay, he’s the best!

Went to this Verizon location and had an excellent customer experience with Justin Geonzon. He was extremely polite, professional, patient and knowledgeable. He set up everything for my new phone, despite my unique situation and then ensured everything from my old phone was transferred to my new phone. I highly recommend you ask for Justin Geonzon if you visit this Amy other Verizon locations in Chesapeake or Va Beach. He works at several locations and is the absolute best!

I had one of the most pleasant experiences I’ve ever had at any Verizon store the other day when I was introduced to Tina Lam. She was thoughtful, courteous, knowledgeable, and above all honest! She also possessed and infectious sense of humor! She is a trainer of five stores locally here in Chesapeake. If you were lucky enough to visit a Verizon store that she is She was thoughtful, courteous, knowledgeable, and above all honest! She also possessed and infectious sense of humor! She is a trainer of five stores locally here in Chesapeake. If you were lucky enough to visit a Verizon store that she is Working, you will be in for a spectacular treat!

This experience with. Jay H. Was fantastic, very attentive, very helpful. If your ever in Chesapeake off battlefeild, such good costumer service.

J was a great help with upgrading to a new phone and helping me get the best deal possible. He even worked some deals on accessories for me. I wouod highly recommend coming in and working with him

Jay was helpful (and very patient) with helping me set up my new phone and pay plan. I had a very pleasant experience. Thank you!

Jay hall has wonderful and very helpful. He listened to what I wanted in a phone and he delivered. If you want a new phone see jsy

Jay was very helpful in getting my plan established and also a new phone. Very quick and wonderful service! Would recommend to anyone!

Horrible place to go. I spoke with Verizon and was told not to go to these types of stores. To go to the Verizon website and go to the store locator to make sure you dont go to places like this. Ive been with Verizon 16 years and never had such horrible service from ANY of the employees there including the manager... i waited 8 days for a tablet that never was ordered. Was told it was free then when I went to pick it up they told me it was 170.00... my account was blocked for 8 days, lost all of my information online, apps and more.... after going here I spent 3 hrs on the phone with Verizon and it took 5 people, including a supervisor to help fix what this store did.. they apologized several times for this stores mistakes and lack of fixing them.... i went to another Verizon location and they gave me my promised free tablet, and Ive the phone they gave me credits for all of the time and money wasted. All I wanted was an upgraded tablet. Never received it. Tim told me the sales lady did drop the ball on all of this and that there wasnt anything him or his manager could do to rectify it... also when I called and asked where my tablet was she hung up on me and was avoiding fixing her mistake.... after my fiancee was upset after all of this she wrote a review about our experience and the sales lady Jenna text my personal phone number at 930 pm to tell me she did nothing wrong and to take my business elsewhere... thats illegal and horrible customer service... when you mess up a customers account you go above and beyond to fix it. These people were mean and bullies and did NOTHING to fix the many mistakes I had after I left this store.... thank you to the other Verizon store and all the people on the phone from Verizon who rectified these peoples mistakes. Gave me my tablet in 10 minutes and told me NOT to ever come back here and that I never should have received such horrible service as a loyal customer.... i will continue to stay with Verizon because of the other people who fixed these mistakes. They even fixed my monthly plan for cheaper and truly went above and beyond... you dont treat paying customers like that. No reason at all!! A formal complaint will be filed on the store along with legal action. No one should be treated this way!!Update: tried to settle this situation peacefully and even upper management is covering for their employees and calling their customers liars and doing nothing about it... thankfully the BBB and social media exist to get my story out. Thank you for not helping!

Great dealing with this location. My sales associate, Justin, is a very pleasant young man, knowledgeable, helpful, and he treated me with respect. Love my new iPad!

This entire store was very helpful in switching our service to Verizon. Would absolutely go there again!

I went to two other Go Wireless stores and was so frustrated with the service. I decided to try one more store. My rep Jennifer Johnson was AMAZING!!! This is the only store I will go to from now on!

Nick was very helpful and patient. Best experience we have had with any cell company. We had 8 new phones and 8 new plans with 7 numbers being ported over. Highly recommend him.

Great employees, very helpful. One of the first places where the people acted real, in the sense of it felt like you were dealing with a person. Other places if been felt like I was a number and they were robots, but not here.

My Experience today @ Verizon was AwesomeMy assistance was a Very Nice Young Man name Jay.He provided me with everything I was looking for.Thank You Jay.&Thanks Verizon

I had a great experience with Jay.. he was very patient with all my questions.. I Highly recommend working him him.. 😀

Went in to get a new phone and cancel a line. My rep was Tina Lam and she was super helpful. Very friendly and helped cancel my line through Support on the phone. Ive tried before and cant hear very well so her doing that on my behalf helped me a lot! Ive tried going to other stores to ask for help with that but just got directed to call Support. Again I cant hear well over the phone so that being the only way to cancel a line is very frustrating. So thanks again to Tina Lam for helping me out with that!

Today, Mr Seery did an awesome job getting me connected. I appreciate the timelines and willingness to get me up and going again. THANK YOU, SO MUCH!

Awesome service. Friendly. Knowledgeable about the phones. Clean environment. Going to be my go to store from now on. :)

Jennifer Johnson was amazing! Honestly the most help Ive ever received getting a new Iphone. She went above and beyond to help me with my insurance claim as well. Thanks again Jennifer I really appreciate it.

Jay was very helpful. Nice and informative I would definitely ask for him again when I come back

Spent quite a bit of time in this store over the last 2 or three days. Each visit I was afforded the best assistance that I could expect. Staff - first with and Tim and yesterday with Jennifer went out of their to give me the best experience possible. I will return to this store for all of my Verizon phone issues/purchases.

Jay have me exceptional service was courteous beyond measure

Appreciate Tims patience and courtesies. Nice to do business with!

Very good 👍. Very helpful and patient. I recommend Jay. Come see him to get your new phone.

While the staff was friendly, we were talked into phones we didnt come in to look at because it was a better deal. The sales person told us with the promotion they had we could both get new phones, actually decrease our monthly payments by changing our plan, and get a free tablet. So, we got the phones he suggested. Not only has our bill gone up, we have phones we really did not want. We had to pay $300 out of pocket at the time of the sale and our first bill was $242 more than usual ($120 in activation fees we were aware of but not the the rest). I would have been better had I not listened to him and got what I wanted. Beware of the fast-talking salesmen.

The entire staff at this location is amazing but my representative was Jennifer Johnson.I highly recommend her for all your cellphone needs. Even if its just to buy a case. Not only is she very helpful but also down to earth and easy to talk too. Even when the store closed, she stayed after hours to get my situation resolved. Trust me, shes the best!

I needed to make a payment on an account and spotted this new Verizon location. No line when I went in and Dara immediately greeted me. She helped my with payment that I needed to take care of. Then I asked her to review my account. I was able to update my phone and save money on my account. Im glad that I stopped here today!

Jay was a lot of help. Ask for Jay when going to this store. Thank again

Nick was awesome. He gave me all the options that worked for me. Didn’t push me to get anything I didn’t want, and he was super patient with my 5yr old the whole time. Great experience all together!

I wish I would have known this location existed before now!!! I have always gone to the Greenbrier corporate store and had to wait at least 30 minutes. I was immediately greeted at the door by Jenn. She was smiling and very friendly. She helped me get my email working again on my phone. She wasn’t pushy about selling me anything, very helpful and genuine! A rare find when it comes to salesmen these days. This is my permanent go to Verizon store from now on. I’ve told my friends and family to go see Jenn there.

Purchased a new phone yesterday at Green brier store and left the store feeling lost. Jon Lenz at this store was extremely helpful in assisting me with the complete setup. I.was so thankful that he was there. He made me feel good about the purchase. KUDOS TO HIM.

Best Verizon shop in Hampton Roads! Nick Seery and his team took great care of me! Recommended to all!

I had a wonderful experience. Ask for Jay.

This place is shady! They completely tried to railroad us into a phone we didnt want. They were insulting about our preference and told many half-truths and lies about it, stating them as blanket facts that we could easily refute. They tried to snow us with technical jargon that was in itself inaccurate (they didnt realize I work in a technical field). The tall woman in the office was the worst. When my mother asked about a problem shed had with her old phone, the womans tone became condescending and snotty - all while blaming the customer for issues and never explaining how they actually happened! They charge WAY more than anyone else for transfer and setup services, but when questioned the woman said those services are actually free. The shadiest part was the person setting up the phone and asked my mother to give him her Google password (which she had said is the same as her Apple ID), instead of passing the phone to her to type it herself. (She didnt give it to him.) We wont set foot in there again! Beware!

The staff members, especially Mike who helped me with a new phone, were very friendly. The staff was generous and offered bottles of water, cupcakes, and brownies (: Everything about the phones, that I needed to know in order to choose the best one, was explained to me. All questions about monthly payments were answered. I was shown the sapphire strength screen protector, and that has worked like a charm on my phone. It was a really nice in-store experience!

I’ve been Verizon customer for over 4 years and i always get the best service! Christen Wooten is the most outstanding and helpful person that works there! Even if the store is busy i always got acknowledged right away! I would highly recommend her if you need assistance or you have any questions with your Verizon service!!!

This version store is not a corporate onebut it should be because I personally have gone into this store and was amazed howFriendly and helpful they are. I have had better service here than a lot of Verizon corporate stores and I have not had to waitVery long or have to try to get a parking spot. I suggest you try them out.

Tina is amazing! She helped me with an issue with my iPhone not properly downloading. Tina got it working and was super kind and patient with me. As a REALTOR in HR, I rely on my phone 100%. I was so grateful she could get my phone back to life. I love Verizon and been a loyal customer for several years. Always had a professional experience.

While visiting the area from out of town, I stopped at this location. I had an issue with my phone cutting off randomly. The reps name was Tina, she was super friendly, and helpful. She fixed the issue in a timely manner. I recommend this store for all your customer service needs!

Excellent service. Ask for Nick Seely

Jennifer Johnson is amazing.She helped me work out my bill with customer support when I had been getting the run around from every call center rep. Jennifer slashed the red tape and saved me 180 dollars.Very rarely do you see a retail person have patience and understanding to fully resolve an issue.I highly reccomend this store and Jennifer.Although she will probably be promoted several times quickly.

Great customer service! Nice store, with very nice people working there. No wait when I went in and it was nice they had chairs to sit down. Christen was very patient and helpful.

Id like to offer praise for the service, professionalism and knowledge of Mr. Blue Yearling. My husband and I have been here several times in an effort to have matters resolved and we can say we continue to be thoroughly pleased with his level of committment, courteous demeanor and knowledge. He represents your company extremely well.

My experience with Dara and Jennifer at the battlefield store was lovely. I just had to fix my wifes phone and these girls both helped in doing so. Fast and efficient just like Verizons network.

Great cellphone buying experience! Dustin was very helpful and knowledgeable and really made the time there as short and painless as possible! Getting into and out of the parking lot is a little bit of a pain but once you get inside youll be glad that you did.

Amanda Groce did a wonderful job helping with my new phone and switching from AT&T to Verizon. I have had a wonderful experience so far and she took amazing care of me. Love my phone and Amanda!

Steve was very nice, and very professional. I had a very good Verizon experience.

I was having some issues with my phone and my bill already frustrated with customer service i went into this location. I met Tina who was amazing because she really took the time to find all my best options and even was able to save me money on my bill AND got a free tablet. Im so happy to have her as my own personal contact now

It was amazing! When you come in ask for Jay!

Great customer service and very helpful!

Tina was an absolute great person to work with on getting things see up for us. Her attention to detail and great disposition made this a great experience.

The associate that helped my wife and I, Jennifer Johnson, was amazing and very helpful and fun to talk to.

Tried to call and ask if they could flash my Verizon Android phone since it keeps rebooting and not updating and without saying anything they just hung up

I dealt with Christen Wooten, she was very knowledgeable and quick to help with all my needs. I felt she was there to help me and not be a pushy sales rep. I recommend asking for her when you go in you wont be disappointed.

Super excited about my new device! Christen is my go to girl for everything Verizon! She was super helpful in helping me choose what phone would be best for me. The customer service here is above and beyond.

When visiting the Verizon store, I hand a very helpfull and pleasant experience with Beau, versus the previous store I visited in Norfolk. Beau was very patient, kind, answered all my questions without hesitation. In the future, if ever an issue arrises, I will be returning to this store. Thank You for a pleasant experience.

Friendly, Knowledgeable and Patient. Had a great experience. Thanks, Jen!

Very knowledge staff! I worked with Dustin and his customer service was incredible and fast! I was in and out of there quickly and it is a very clean store! Great experience all around!

The young lady was very helpful

First time there. Highly recommend going here. They answered all my questions. Great customer service and very helpful.

Great service and very friendly staff. I always get my questions answered correctly the first time. I highly recommend this location.

Jay was amazing! Helped so much

I needed help troubleshooting an issue & Christen was quite knowledgeable & efficient. I was very pleased with her customer service & overall impressed in general. I highly recommend this Verizon location.

Customer service is top notch. Dustin Norrell and his team are very knowledgeable and treat everyone with kindness and respect. Their experience is second to none. They have a customer for life in me.

Verizon help me fix many app issues such as why my phone was turning on and answering for me in the car. Also how to find the Verizon app to check my online billing, find caller id/pw I forgot. I live in Harrisonburg Virginia but I travel to Chesapeake to visit my daughter and visited the on-site Verizon store in Chesapeake when I had issues. A lady named Tina Lam and another guy, name I dont know. Thank you for your patience as I am a senior and not on top of all apps. Keep up the good work

Customer Service was OUTSTANDING! Everybody had great manners! I got in and out, and all my questions were answered! Definitely coming back to this store!

Christen is amazing , so patient and knows her products. Thank you for going the extra mile!!

Very nice professional staff

The door was opened for me by the nicest young man, also the sales rep, named Dustin Norrell. He was very knowledgeable and friendly. I am very pleased to be a Verizon customer.

Tina is a sound Professional when it comes to Cell phone knowledge, customer Service and her Congenial Personality was everything I needed today, I know Verizon is very pleased they have a Top Notch Sales AssociteA like her. She is so Passionate with what she does.BZ

Superior Customer Service. Tina is my go to person whenever I have a problem and she has given superior customer service each time.

Wonderful customer service!! Tina Lam was outstanding helping me today. Thank you so much!!

The staff at this location is very friendly and know more about the phones than other locations I have visited. My rep was the redheaded lady and she was super helpful.

Kristen Wooten is an Amazing Salesperson, very Helpful & Informative, she knows her stuff. I give her a 10+, & the store a 5 star Rating.

They were able to help me with everything I needed when calling customer service didnt work

I am happy to report that the experience at this Verizon store was exceptional. Thank you Dustin for taking the time to explain all my options. 😊

I came into the store while on vacation with an issue with my iPhone sim card not reading. Tina fixed the issue and got me back up and running so I could enjoy the rest of my stay with out worrying about phone issues.......

Excellent Verizon store. Probably the best service Ive ever had at a cellular sure. Highly recommended!!!

Great experience in this store. Christen was very sweet and I will recommend this location to my friends and family!

No long waits, everyone is always very pleasant and willing to help! They really care about their customers.

The Rep Christen was really helpful for me and my boyfriend as we took care of getting him a new phone and paying the phone bill.