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Pre-Owned Car & Truck Liquidation Center
1510 S Military Hwy, Chesapeake, VA 23320, United States
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Pre-Owned Car & Truck Liquidation Center
Comments
Ju
Review №1

Very down to earth people work here who are extremely accommodating for my circumstances. Worked really hard to get the value of the car as close to my amount as possible. I appreciate everything theyve done and everyone from Dusty to Efren to Farhan and everyone else involved.Thank you.

Cr
Review №2

Glowing Ricky “Happy Feet” Griffin and the team took great care of me when I got my truck. Every random question I would ask, someone got the answer versus shouting off something just to make a sale. They took the truck to get detailed once more because the GM wanted to ensure it was at his standards. Southern makes sure that you are satisfied and has gained a customer as long as I’m local.

Lo
Review №3

Weird...dont know where my 3 star review went but I came back to change it to 5 stars after Furhan kept his word and took care of my windshield that had a small crack in it. They replaced it!! I was nervous purchasing a truck with 200,00+ miles but Furhan made it less painful and I just pray I didnt make a mistake. Furhan stated he would take care of my truck and so far he has! It would be really great if they find the other set of keys for it...hopefully soon🤞Ive bought 2 vehicles from here but this time the service was MUCH better than the last purchase close to 6 years ago.

Re
Review №4

I was looking for a car for my mother and when I entered the building Roy LaBerge was right there with a smiling his face ready to help. He did not pressure me into anything and took me to see what they had on the lot that would suite my mother’s needs. I found something just in a few steps and test drove it. This was the one through the whole process Roy was great and assisted me and my mother with everything. Than you so much this experience was awesome and Roy made it that way!!!

Me
Review №5

The agent that I worked was name Dusty. He showed much concern, very polite and they really made me feel like I was priority and it meant so much to me. I appreciate each and everyone from Dusty, to Eddie to the managers they were all great!! I recommend everyone to go and try them out !!!!!❤️❤️

Br
Review №6

The best car buying experience yet. As everyone knows finding and buying a car can be stressful. Deshawn Showell got us in and helped us right away. I 100% recommend going with him to get your next vehicle. He was patient and extremely understanding. Thank you so much for all of your help.

Ja
Review №7

I can’t say enough how thankful I am for DeShawn, and his team, for working with me to get me into a newer vehicle. I’m a new mother, and DeShawn being a family man himself completely understood my need for a new/safer vehicle. I highly recommend anyone looking to upgrade to go and pay him a visit.

Ch
Review №8

Great experience at Southern! The Team there really values their customers. If you looking for something or just browsing honestly give Southern a Try! They will find what u are looking for. I promise!!

Ja
Review №9

I’m gonna keep it short and sweet: y’all just go see Deshawn. He’s respectful, will listen to your input, and get you taken care of. The more prepared you are, the better!

Cl
Review №10

This dealership is amazing!! Rob was very attentive to my needs and wants. The GM was quick on his toes when it came to rectyfing a problem to produce the best result and making sure I was satisfied.

di
Review №11

First or fifth car check this out.Awesome sales person, Deshown showell is the goat👏👏👏If not aware of what your next or first car could be give this man a call. you will not regret this free advice. If you know what you getting or not, he will help you to get an affordable and smooth ride 4sho.

Er
Review №12

Tried getting 2 different cars here. First one was already at 123k miles and sounded ready to die, so I returned it. Next one, I liked and test drove it. Didnt have any issues until I brought it home. Next morning, the car wouldnt start. Had it towed back there and was told I would be able to pick it up 2 days later. Then 3 days. Then 4 days. On day 4, I told them I was done and no longer wanted it. I wanted to cancel my contract. They said they would do everything and I wouldnt need to do anything on my end. This was over a month ago. I have since gone through a company I do trust to get a pre-owned vehicle, and havent had issues. I check my credit, and what do I see? The account that was supposed to be cancelled by them! They hadnt contacted the company the loan came from.

la
Review №13

Andre was a true gentleman..... he had a lot of patience, showed me every detail on my truck that I was confused about. If your going here ask for Andre or Roy..... they were both fantastic!

Ja
Review №14

They sold my wife a vehicle that is unsafe and no way could have passed inspection!!! We have been getting the run around with them. They are supposed to cut a check for a full refund but are taking their time with that as well. They now have her car and her money. This place is a complete rip off.... Keep driving and go ANYWHERE else!!! Even the manager when he test drove it said that it was completely unsafe and he was afraid it wouldnt get him back. Mind you this was a week ago and he told us we would receive a refund or he would give us another car which we do not want. Here it is a week later and we still have not received anything. We are actually about to call the state police and our attorney on this matter so I suggest you run far away from this place...

Po
Review №15

Mr Roy showed much concern, very polite, patient with me and he really made me feel like I was priority and it meant so much to me. I appreciate you mr Roy.

Jo
Review №16

Was helped by Tyrone who worked with us and made sure our needs were met. 10/10 would recommend, felt heard and helped.

Ry
Review №17

Walter Dustin Cordon has horrible communication skills. Spoke with him on the phone Friday 9/10 and arranged to come down and check out a truck that was supposedly on the lot. Drove 3 1/2 hours the morning of 9/11 to see a truck that he said “he would have here in the morning”. Arrived at the dealer and found the truck had been “sold to (another dealership)”. Poor customer service and a large waste of my time.

Ge
Review №18

Was looking online for a truck and managed to find a Tacoma. Sadly didnt pass their inspection so Roy told me right away. I appreciate Roys honesty, hospitality, and updates. Thanks Roy!

Je
Review №19

Great working with Dusty even though the computer system was down.. everyone there stepped up to get our used car purchase done in record time.

Sc
Review №20

Well....the service was great.....but my car lasted 9 months before the engine died. A 2011 Chevy Malibu is what I bought. I was basically told too bad in so many words. I wouldnt recommend buying a car from this dealership

ba
Review №21

I went to southern Chrysler in Greenbrier and originally the vehicle I went to look at they could not find so Sherrod took me to a different area and we were able to locate the vehicle. Unfortunately we were not able to complete everything that day because I had gone on a Sunday and that Monday was a holiday the banks are all closed so they were able to get everything completed for me on that Tuesday. I went there Wednesday morning and both Sherrod and Jason were able to get everything done pretty quickly and I was out of there within an hour and a half opposed to the six hours I usually spend at a dealership when I buy a vehicle. Thank you Jason and Sherod from Southern Chrysler Dodge Jeep Ram in Greenbrier…

he
Review №22

Mister Ricki happy feet Griffin was excellent help and very professional with the vehicle that we bought from them

Ji
Review №23

Kevin Jones was our salesman and I would find him again to buy a car. He is knowledgeable and attentive, we felt like he was trying to get us a fair deal. He has a lot of experience and knows the business.

Ma
Review №24

Shannon Burrus was a great help along the way I was getting frustrated and he help me a lot.

Tr
Review №25

Hands down best car buying experience of my life. They found the perfect car and went above and beyond to get the price and payments where I needed to be. I may be a little biased, Ive known my salesman almost my entire life, but this guy goes above and beyond for everything he deals with. If you need a car, or just have questions about buying, call Troy Hicks.

Mi
Review №26

Ricky Griffin was funny professional and quickHe will take good care of you

Ni
Review №27

Small building, limited cars. I wouldnt go here if I was just driving by, but I found a car online. I eventually took a car out for a 24-hour test drive but they did try to deny that at first even though its listed on the company website. They also do a 99 point inspection but, I got the car personally inspected and the tires were bad, the cigar port didnt work, and the headrest were missing in the backseat the car had also been in 2 accidents. They still wanted top dollar for the car and were not willing to negotiate. They said they would lose money on the deal. So they lost a customer and I took and uber home.They are also unorganized, the phone lines were down, and while there I noticed a lady upset about paper work being missing for 2 weeks.The salesman Dusty was nice and courteous.

An
Review №28

Ricky happy feet Griffin was awesome. See him

Pe
Review №29

Spiro had a great experience here at the liquidation Auto outlet

be
Review №30

Troy hicks went above and beyond helping me find my vehicle. I would recommend Troy Hicks to everyone and I do .

KC
Review №31

Troy Hicks helped us get our daughter in a 2019 Ford Fuision. He made the experience smooth and easy as can be. We will definitely be using Troy again on our next vehicle purchase. Thanks Troy

Je
Review №32

Things have really changed since the buyout. I have putchased seven cars from this place in the past. Zero negotiations, zero respect for customer loyalty. Even after offering the salesman the exact kbb/ NADA value of the vehicle I was told they couldnt go down on the advertised price which was thousands over book. The only reason they got me out there today is because they told me they would negotiate, they also said the engine would have a lifetime warranty. Turns out that was false as well. Zero stars if possible. Waste of gas going there. Only positive thing I can say is that the salesman was direct and nice enough.

Br
Review №33

Dusty was an excellent sales person!

DA
Review №34

Went to other Dealerships/Salespersons....However,Ricky Griffin GOT IT DONE. I got the RATE, PRICE & PAYMENT I WANTED. Definetly will Refer others.

He
Review №35

Awesome! I got the most awesome car ever. My salesman Efrem is the greatest!

Je
Review №36

Troy Hicks and Jay Gurganus helped me get the car I wanted at a great rate. These guys went over and beyond

Br
Review №37

Very helpful and friendly staff. Great people to do business with! 👍

Ro
Review №38

My wife and I have now both purchased vehicles from these guys and its been a great experience. Eddie was fantastic, even let me drive the truck I was test driving to work that evening because I didnt have a vehicle at the time. Very nice guy. They keep their cars in great shape and seem to be a cut above other used car dealerships. Pricing may be a little higher than others but the condition, selection and ease of purchase more than make up for it. Next time I buy a car, Im buying from these guys.

Hk
Review №39

Clean, friendly dealership. Roy is the best! He is a huge help and is customer service is great :)

Va
Review №40

We purchased a car over the weekend from Jay. He was very helpful and knowledgeable about the features. I didnt feel pressured into making a decision. He was very friendly and very helpful with the loan process. I left there feeling great. He was able to get us in the car at a lower payment than anticipated. I would definitely do business with him again. Thank you for all you patience and help with this matter!!!

Ra
Review №41

Just bought my second and last car from here .had to fix 4 issue with check engine light whole experience was very stressful and being told now need a new engine at my expense and still owe 5 year on the car because they wont fix what they said they would thanks roy

su
Review №42

My new baby!! Love her!!! Thanks Eddie!!

Do
Review №43

Bought a truck. It broke down. Took ten weeks to fix. They lie in a heartbeat.

Vi
Review №44

Its the best car dealership Ive ever experienced. They are very kind and courteous. Yes, They will put you in a nice car the same day with no hassle.

An
Review №45

First time dealing with them I bought a 98 Expedition. Truck had just got inspected 2 months prior to purchase. Noticed a squeak coming from driver side and dealer said truck had sealed ball joints and needed a good spout of grease. So I took it to my mechanic to have the grease put in. The mechanic stated that the tie rod end and 3 of 4 ball joints were shot and the brakes were bad on the rear as well, and that there was no way this truck should of passed inspection 2 months prior. He also stated that any further driving of the vehicle would result in steering loss and a crash, and that the vehicle was unsafe. So I talked to the manager of the dealership, said he would do something about the $1500 worth of repairs, but yet wont return my calls and just says hes on it. Dont go here. Little does he know if he dont get back with me ill be letting the state police know of the falsifying inspection to sell unsafe vehicles, along with Navy Jag and my lawyer for possible lawsuit. Stay away from the used vehicles because who knows if they will crash or not.Update: finally got reimbursed some of the money back. Some is better than none I guess but Ill probably never come here again. Just go to Priority across the street.

Fi
Review №46

Put some value to all customers

Ad
Review №47

Had agreed upon items to be fixed, which still haven’t been fixed. Battery died 2 weeks after purchase, the computer (PCM) died 1 month after purchase and the part is discontinued, which means the Jeep doesn’t function (dead). No support from dealership. I don’t recommend and would encourage others to look elsewhere.

Jo
Review №48

I took my younger brother here to purchase his first vehicle. At first they seemed receptive and helpful but the sales associate didnt really know alot about the cars on the lot. Once we had found out our price range they were unable to work with us which was fine, however we asked for lower priced cars and they said they had none less than 13k. This is not true by just walking around the lot they in fact did. The sales associate became rude and began name calling. I will ensure no military that I know (my brother and myself are active duty) will go here. The are inconsiderate and unwilling to help. No one should shop here especially military. This is my second terrible experience with a business from the southern motor group in the area.

Ti
Review №49

Bought my car from here about two weeks ago. Already my check engine light is on and i had to replace my battery. Not a lot of millage on my car. Its a 2010. I was rememberesed for the battery but took my car to get serviced today. Was told id get a free rental if my car took over 24hrs to repair when i was signing my papers. But i was told it be 25 dollars a day. When i called in to make sure this was not true the first guy i talked to was pleasant enough but the so called manager he put me on the phone with was immediately rude and nasty. Needless to say i hung up. Not the only rude person i encountered at this dealership. If you purchase a car from here do more that just test drive it before you make you do your research before you make a decision to buy.

Ma
Review №50

Just bought a car from them and it was a great experience, very easy and never felt pressured with anything, in love with my car! Eddie helped me with everything! Will definitely recommend to friends!

ji
Review №51

Traded tbird for Jeep Wrangler, good deal, fast and easy. Great working with Jay.

Ch
Review №52

This is the worst sales lot I have ever been to. The owner/manager is a crock. My situation I was put in...i was trading a vehicle in on a jeep wrangler. We agreed on a price I took it to my bank the bank said approved. As I was on my way with my wife and kids to the dealership to get said Jeep the salesman calls me and tells me the owner/manager changed his mind renigged on the agreed upon price. Worst dealership ever. I would never go to this dealership as they are crooked and a rip off. I will take my approved loan to somebody that is true to their word. Thanks for nothing!!!

Jo
Review №53

The sales people want to sell cars without disclosing problems with the vehicle. I would not recommend anybody to them. They are rip off artists. The vehicle got towed less than 24 hours after it was bought for a cracked positive battery connecter. The vehicle sounds like an airplane on the open road with the roar from the tires. I could run over an on the and I feel it.

We
Review №54

Bebra Smetana was very helpful and I will call on her when we find something I like.

Ti
Review №55

Joe Deversa is the best person to deal with ! Always in a great upbeat mood and will find you the best deal !

Me
Review №56

Great experience. Love my car

Tr
Review №57

The worst experience I’ve ever had in my life the staff was super shady mainly the salesperson Debbie...I bought a car for my wife that ran for less than a week took it back because the check engine light was on they took it back for a week and claimed they fixed it only to have the check engine light come back on 2 days later and when I let them know it’s back on they refuse to fix it I’ve had this POS for about 6 months and the check engine light is still on I replaced the transmission but the light is still on and it sits in our driveway so I just went and purchased 2 brand new cars from Checkerd flag Honda where the customer service was excellent

Cl
Review №58

Great place to purchase your next pre-owned car or truck.Just ask for Eddie.

Ed
Review №59

Good prices and friendly people.

an
Review №60

Best dealership I been too

Te
Review №61

Very positive experience.

La
Review №62

Talked to Eddie bass on my initial phone call and my visit. Extreamly friendly and no pressure salesman. Very helpful and streamlined the whole process. In and out in an hour. I would recommend this dealer to any of my friends definately reccommend Mr Bass as a sales associate.

Ro
Review №63

Very rude manager Joe. He hung up on me when I was trying to speak to him involving a car I purchased that shouldnt have even been sold due to safety issues found by a state inspection. The state police have been notified and are doing an investigation into their business practices involving inspections.

Cl
Review №64

Found what I was looking for a 2009 Clk 350 black on black.the sale person eddie was really great.love the car and no pressure salesman.The total experience was excellent ,honest above very stright forward would recommend to my family and friends.Ask for eddie if you want a pleasant car buying experience.

Sc
Review №65

I am from New York state. I saw a vehicle I liked and set up a time and even airplane tickets to fly down to buy the vehicle. Working with one of the used car salesman, I had my loan all set with check in hand and plane tickets to fly down to purchase the vehicle. The salesman, Scott Williams, even told me to get a letter from my lender to show that I would pay taxes in New York state. I did all of this and was set to fly down to the dealership (316 dollars in plane tickets). A day later, I was able to get all of my paperwork together and fax it down to the dealer. Upon calling the salesman, he said they sold the vehicle to another person!!!!! I am out 317 dollars and had my heart set on the car!!! First, poor business-simply put you dont run a business like that. You dont tell a person coming 500 miles that the car is yours and then sell it to another person. The classy thing to do is offer to pay for your plane tickets. They did not. I am appalled at the way they did business with me. The manager was rude and disrespectful to say the least. I have been a teacher for 23 years and doing the right thing is ingrained in my mind-a lesson learned, dont trust this car dealership as they are not honest as I spent countless hours in getting a loan, airplane tix, etc... The dealership should be ashamed of themselves and embarrassed to run a business like that. This, sadly, is becoming typical of a lot of people in the US. Furthermore, upon doing reseach with the DMV in Virginia watch out for their processing fee which they charge 593. They should be charging 493 according to DMV. They havent updated their fees with the DMV. Sad situation with dishonest people.

So
Review №66

Bought another Dodge Ram truck , great deal .

Er
Review №67

Making my thrird payment and finding that the computer was wiped on my 05 tahoe when the agreement was to fix the problems not trick me. Beware

Mi
Review №68

Not so good pay for Vehicles in cash still charge a outrageous processing fee for paper work and have my own tags which I told them that and still dont have the title to the vehicle YET paying outrageous E-Z PASS FEES DO TO THE FACT HAVING TEMPORARY TAGS cant acquire a ez pass need permanent tags

Br
Review №69

Hateful hateful men work here. They just don’t know how to talk to people.

Jo
Review №70

Nice ride nice pricing

co
Review №71

Always a good deal

cy
Review №72

Snotty unhelpful people.

Co
Review №73

Great deals!

Ch
Review №74

Good service

Ro
Review №75

Great service

Jo
Review №76

Avoid this dealership.

Wi
Review №77

Fantastic!!!

jo
Review №78

Prices are high

Fa
Review №79

It was a pleasure doing business with Ricky Happy Feet Griffin. Great service, and excellent customer service. Looking forward to doing business with him again

Information
100 Photos
79 Comments
3.5 Rating
  • Address:1510 S Military Hwy, Chesapeake, VA 23320, United States
  • Site:https://www.autoliquidationoutlet.com/
  • Phone:+1 757-578-4901
Categories
  • Car dealer
  • Used car dealer
Working hours
  • Monday:9AM–7PM
  • Tuesday:11AM–6PM
  • Wednesday:9AM–9PM
  • Thursday:9AM–9PM
  • Friday:9AM–9PM
  • Saturday:Closed
  • Sunday:9AM–9PM
Offerings
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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