I love the passion of the Hendrick staff! Everyone we spoke to from sales, finance, service, geniuses, had a level of passion for BMW that was palpable. I come from a long line of gear heads so connecting with people who love cars like I do is always a great experience.Having spent some time at a few other German car dealerships, we just hadnt found the right person or vehicle. We had the pleasure of working with Steven Hilburn at Hendrick as our client sales advisor and he was fantastic. Super knowledgeable, candid and very accommodating. We spent a ton of time with him and never felt like it was too much.We are so happy with Hendrick, we bought 2 CARS in 1 week. Thanks Steven and all at Hendrick BMW and a special shout out to the geniuses. We had 2 as one of them was in training and they were awesome!

I have purchased several BMWS, purchased 3 in Savannah and 1 in Hilton Head South Carolina. Working with Todd Taylor and Hendrick BMW was by far the best buying experience Ive had! Todd was helpful, he located the car I wanted quickly, got me in and out of the dealership with my new car in record time. The sales process was seamless, stress free and enjoyable. The genius Marco was super helpful, he took his time to explain how to operate all of the features of the X5. Strom in finance was great to work with, he explained everything in detail....yet didnt take hours to go through the process, which was most appreciated. I highly recommend purchasing from Todd Taylor and the team at Hendrick BMW.

Keaton was extremely helpful throughout my car search. If I could give him 6/5 stars I would. He was responsive, and understood the parameters that I could work within. He would give me updates accordingly and was able to help me find the exact car for my needs. Any concerns or questions were always answered and explained thoroughly. As such, I would highly recommend Keaton at Hendrick BMW to all persons.

Thank you, Tom Heater, for an excellent car buying experience! Your attention to detail and knowledge of the car were so helpful to me! I really appreciate everything I love my new car!

If you own a BMW you need to take it here. Dustin Johnson was fabulous! He knows his stuff. He didn’t try to sell me something I didn’t need. He has earned my business. Thank you Dustin for a job well done.

It was a great experience working with Keaton T. Adams he really truly made me feel part of the BMW family. I cannot say how much I appreciate his time and patient. I highly recommend any customer to work with him and he will take good care of you

Everyone here is nice and well trained for each position .The sales guy ( James) is very patient with me during mypurchase procedure and provided all information he knows.Even after two days of the sale I went back to clarify some issueshe is still as patient as before and make me just feel much betterto know the functions of the car.I give him a full score .

I recently I recently purchased a vehicle at Rick Hendrick BMW. Keaton Adams was the sales representative who helped me with the purchase. My experience from beginning to end was very very pleasurable. Everything went very smoothly. Keaton was polite, conscientious, concerned, and extremely helpful. At no time did I feel uncomfortable. He also Was shadowed by a new employee named Mickey. Keaton educated him during the transaction. Both were very professional throughout the sale. I would recommendRick Hendrick BMW to anyone who is looking to purchase a new or used BMW.

We dealt with Tom Heater and he was one of the more professional salespersons I have dealt with. He was polite and not pushy at all. He was extremely knowledgeable as were the geniuses . They took extra time to make sure we knew everything about the vehicle. I would recommend this dealership to anyone. It was worth the 3 hour drive. Awesome car too.

Amy was very professional and helpful in getting a loaner while my car was in the shop. Thanks.Nicole was outstanding in keeping me informed about my repairs that were needed for my car while it was in the shop.Thanks for such incredible service

Patrick was extremely helpful throughout purchase of our X1. He was a pleasure to work with and kept us updated on status of our order from start to the day it was delivered. The genius was also great, explained the car to us completely. Excellent service all around.

Thank you, thank you, a MILLION times thank you, Guy Hunter, for moving heaven and earth to make my dreams and dream car come true. I love my new ride - a 2022 BMW 530i. Thank you, too, for your attention to detail and consummate customer service. From start to finish, this was hands-down the best car buying experience Ive ever had. BEST. EVER. :)

Today I went into BMW not sure why my X5 was hesitant to crank, not sure if it was the key fob or battery. I was promptly greeted by Dustin Johnson, he was very knowledgeable about my X5 & was sure about what the problem was. I felt relieved and wasn’t over whelmed with service prices. He also gave me great tips on maintaining a nice exterior. I’d like to say thanks so much again Dustin for going above and beyond to exceed my first service experience at Rick Hendrick BMW. :) -Jessica Youngblood

Just picked up a new X3. Fantastic experience. We were fortunate to have Teresa as our salesperson - she was friendly, honest, knowledgeable, and very helpful. The pickup went very smoothly. Normally, we hate the finance guy, but Oliver was a pleasure to work with - also very honest. The Genius was Marco- great guy, explained the car to us completely. We would definitely go back to this dealership again.

We have purchased a number of cars from Rick Hendrick BMW over the years and the experience continues to be superb. We took delivery of our new X5 last week. We love the car. Our Client Adviser, Tom Heater, helped us spec it out perfectly. Tom knows the car and every option intimately which made the process a pleasure. He kept us posted on the status of the assembly process and when to expect delivery. In addition to Tom, the genius who helped us set up all the feature choices on the car at delivery was excellent.

Thank you to Ky and Patrick for the excellent service. From when I ordered my X6 to the day it was delivered to Rick Hendrick, they were helpful throughout the entire process! This was the best experience Ive had purchasing a vehicle that Ive ever had. Thank you again Ky and Patrick.

We have purchased 2 vehicles within 2 weeks from the pre-owned dealership; a 2014 Honda Accord and a 2011 BMW 328i. Our sales advisor, Todd Taylor, is wonderful to work with. Cannot recommend this dealer enough.

I had a great experience working with John Fulp my salesman. This was the most fun I have ever had buying a car. He made me feel comfortable and answered all my questions. He did a fantastic job and thats why I bought the car. Jerry Parnell my sales advisor did a great job as well and took time to help me get all my ducks in a row so I could complete my purchase. Rick Hendrick BMW should be proud of the team they have over there. John and Jerry are great.10 plus.Don AdkinsPurchased a BMW 328i and love it.

Great service. Took my BMW i3 in for regular maintenance. They accommodated my availability. Even took me when I showed up 30 minutes too early. Great customer service and very pleasant waiting room. Best car service I have had. Really appreciated the audio message we received directly from the mechanic who echoed all the details and checkups on my car which the person at the desk already did in person. Very thorough and pleasant experience. .

Todd Taylor was as experienced, informative, professional, and courteous as anyone Ive ever worked with. He took care of me from moment one and was never rude, short, or any other negative adjective that youd normally associate with a car dealership. Rick Hendrick BMW is by far the best dealership Ive ever dealt with from sales to service. The atmosphere was A+ as well! Cant recommend these guys enough, but especially Todd Taylor. Thanks so much again brother!!

Highly recommend Hendrick BMW! Todd Taylor worked hard for me to get the car and deal I wanted. The staff is friendly and made the entire car buying process extremely easy.

A big thank you to Keaton in sales and Andrew in finance! The service that both of those gentlemen gave to us was exceptional! We purchased one vehicle and because of the personalized experience that we had during that first purchase, we went back a few weeks later and purchased a second vehicle. We were extremely happy with the way they treated us as family and were attentive to our needs. They truly went the extra mile to make sure that we were happy with our purchase. We will definitely be recommending Hendrix BMW, Keaton and Andrew to our friends and family.Dan & Cheryl Rodriguez

I had a really great experience with Patrick Hartman at Rick Hendrick BMW in Charleston, SC.I’m located in Dallas, TX and had been searching online for a while for a 2004-2006 e46 convertible and stumbled across one that just arrived on the lot at Hendricks.We did some back-and-forth on financing, but overall the dealership was very accommodating and BMW financial was willing to finance a portion of the car even with it being a 17 year old vehicle (this is always situation-specific).Patrick was on point with getting paperwork out to me in time and staying in constant communication by email/text/phone. The remote buying process was also great because I was able to go about my normal life without having to specifically be in a dealership sitting and waiting - I would absolutely do this again when the time comes.When everything had been signed and sealed I flew out to Charleston and they had the car gassed, shined, and ready for me to drive back to Texas! Within minutes of arriving Patrick showed me to the car and did a walk-around and I was on my way.The dealership did a few mechanical repairs to the car without me having to even ask that pop up frequently on this model so I don’t have to worry about that for the near future. I was very appreciative of this as it’s never fun to get a new thing and then immediately have to send it to a shop for repairs!I would recommend anyone willing to go the distance for a vehicle to check out any of the Hendrick dealerships as I have had multiple good experiences with them now and particularly Patrick Hartman at Rick Hendrick BMW in Charleston if you are in the market for a BMW/Mini/etc - they’ll take great care of you!

So pleased with my service experience at Rick Hendrick BMW Charleston. Dustin Johnson did a great job, as my advisor. Love the new facility!

Strom and Patrick took great care of me. Fast friendly efficient. Great customer service. Thanks guys!

I don’t usually write reviews, but Keaton Adams should be recognized for excellent customer service. We were a 2 hour drive away, so I didn’t expect it to be easy, but he was there to answer questions by phone and made it a good experience when we arrived because he took the time needed, without pressure. The price negotiation was simple. Sales Manager, Jim Parnell, is a straight shooter. He and Keaton made sure our needs were met and every commitment was fulfilled. I recommend Keaton if you’re in the market for a great car. He’s passionate about his work and knows his cars.

I have been utilizing the service department for the past 20 years over four different vehicles. I feel like Dustin is my personal service manager that has made each and every one of my visits a pleasure by his level of professionalism and customer service. That’s very important to me when spending my hard earned coins. Highly recommended!!!

Thank you Patrick Hartman for putting me in my BMW 440i Sport, its everything i wanted and more. And especially thankful for the no hassle, honest and transparent purchase, and especially for double checking that the car was in perfect bmw certified preowned condition as promised. It was a pleasure doing business with you. Very happy customer. Deidra Dean

Just wanted to share our experience at Rick Hendrick BMW it was amazing!! Thanks to our great sales person Trish Jones she made the entire process perfect,if you’re in search of a new or used vehicle?Two things1 Rick Hendricks BMW2 Trish Jones

Patrick was the best. He made a connection with my husband over their military experiences, and took the time to answer any an all questions we had. He showed us cars that matched our needs to a tee. He was extremely honest throughout the process, and for the first time our dealership experience went well. We left with the car we wanted at a rate that worked for us. We felt in control with a sales person who was guiding us through a process instead of treating us like a number.

John and Jerry were amazing to work with. Made my car buying experience stress free, and actually may even be able to call if “fun”.

I recently purchased a BMW and the entire process was professional, seamless and exceeded my expectations. Trish Jones was a pleasure to work with and made sure to expeditiously answer all of my questions. Trish demonstrated an excellent attention to detail in every process of my purchase. I highly recommend this dealership and Trish Jones if you are interested in buying a BMW!

Highly recommend James Kerr to work with. Easy process and very happy with my new vehicle!

Excellent sales support! My recent acquisition of a BMW X3e was made thoroughly easy and enjoyable by my sales rep Keaton Adams and a professional support staff at the dealership. Keaton located the exact vehicle I wanted and within just a few days facilitated a smooth purchase. What a great team at Hendricks 😀

Todd Taylor was absolutely FANTASTIC! Not only did he take his time with us but he wasted no time and our deal was done quick. Because of his hospitality, courtesy and professionalism I am now driving my dream vehicle. I would highly recommend that if you are looking for a car…PLEASE go see this guy and you will not be disappointed. Thanks for all your help Todd. May God bless you sir.Jermaine B. ArmourHappy Customer

Attention Todd Taylor!!! I just purchased my vehicle from Rick Hendrick BMW in Charleston, SC and lucky for me when I called about it, I spoke with Todd Taylor. On the day we discussed the SUV they had for sale, I had already spoken to several other reps around several states. Todd was by far the nicest, most helpful, and most informative representative I had spoken to all day. I had set my vehicle search to 500 miles looking for the best options I could find all things considered. I cant say enough about how professional and determined Todd was for us to come to an agreement on my vehicle purchase. For me, so many times buying a car is really a painful experience that I dread. Not this time. This was an easy deal to make, and a pleasant experience. Todd, great job man! Thanks for all your help.And thanks to Mel for the delivery and his kindness!!Darren

I just herd an awful story from my own father. Rick Hendrick’s sale department not only put their own greed in-front of my my fathers interest, by over selling options on a car and lying about them to his face. They told him he needed to purchase the m-sport package in order to have the AWD option, absolute JOKE! On top of that he requested delivery at the BMW factory, an opportunity of a lifetime, and they FORGOT to put that in the order. The car showed up at the dealership, and he took it reluctantly. I’m speaking up for him, and hope they see that their poor reputation has reached far beyond Charleston SC. DO NOT BUY YOUR CAR HERE!

I purchased a 2019 BMW X3 last week and worked with Keaton Allen. The experience working with him was wonderful. He assisted me in every aspect of purchasing my new vehicle. From finding the right one and even delivery. I word recommend anyone looking for a new vehicle to chose Keaton because he does everything possible to make sure you are happy with the entire process. A big thank you to Keaton for making this car buying experience a enjoyable one.

Tom Heater and his team in Charleston are very easy to work with. Tom patiently went through the options to choose as I ordered my 2022 Z4 from him.On the cars arrival, Tom covered the fine points, got a knowledgeable tech to help me set up my profile (personalizing the cars behavior), then got me to the finance dept. for payment and to finalize extended warranty options.All in all, a great buying experience at Rick Hendricks BMW.

Huge Thank You to Tom Heater and the entire Hendrick BMW staff. We could not be happier with our level of service all the way through the buying process. Tom not only searched locally for the vehicle we wanted, but he searched the ENTIRE Hendrick Auto Group and ultimately found our X3 in Charlotte, NC. the car was shipped to the dealership a few days later and beautifully detailed and ready for us to pick up. Tom is a Pro and he was a pleasure to work with!!

Thank you so much to Patrick and Andrew who worked so hard to make this sale go perfect for us !!!We appreciate all that you did, you made the process so easy and assuring!!

I graduated from college on Saturday and wanted to get myself a new car. I called a few days before after seeing one online that caught my eye. Todd Taylor helped me secure this car and even had it delivered (I live in Atlanta) to me the Friday before graduation so that I could show up in my new ride! He was very friendly, helpful, and knowledgable and made sure I was happy with my purchase. This is my first time buying my own car and I had a wonderful experience from Todd Taylor and this dealership!

It is always a pleasure to purchase a car through Mary Skinner at your dealership. We have done so four times now and each purchase was not not only painless but fun. Mary’s positive can do attitude is so appreciated and she makes the process not intimidating at all. You are lucky to have her as an employee and representative of your product!

My experience was FANTASTIC! Guy Hunter was great with helping me find the perfect car for me. He was low-key, informative, and so accommodating. They others involved were terrific as well. If you want a great car buying experience, this is the place to go!

Great experience!!! You guys made the car buying experience pleasant and easy. Thanks so much!!!

All people I contacted at the dealership were excellent. All are friendly and knowledgeable. While I waited for my service advisor to get off the phone, several people walked by and asked if I had been helped. Also really appreciated the video sent to me from the tech who worked on my car explaining everything that was done. Exceptional service!

Our purchase of our first BMW went smoothly with Steven. He made sure we understood the process and took time to go through all the features on vehicle. They went above and beyond dealing with an issue we had with the vehicle to make sure we were satisfied.

If you want a salesperson who puts the customer first and actually cares about your needs, then ask for Seth McNeil. I inquired about the new series 2 Gran Coupe after building one the BMW website. Who knew he would actually advocate for the build! Thank you so much Seth and Steve Prescott for making this happen!! I wanted something sportier after driving my X3 for 10 years. But I wanted something just for me...something different. I informed Seth and Steve that I would not be interested in making a purchase until 3 or 4 months after our initial conversation. They periodically checked in with me which was the perfect amount of communication. Here we are 3 months later.....The minute I saw this car posted on the website, I rushed to the dealership. I was greeted by Seth and Steve along with the other friendly staff at Rick Hendrick BMW. This is the BEST place to purchase a BMW. Make sure you see Seth because he will make it happen for you!

So very, very pleased with the purchase we made. Keaton was exceptionally patient with my trove of endless questions (to the point that I started to sound like a secret shopper) and he nailed the answer each and every time. I know that because I half knew the answers to the questions I was asking having researched the car for 2 years. The whole experience from the staff was warm and welcoming. Andrew was also fantastic. And the whole experience was completely laid back, but not in a way that would lead me to believe they thought I couldn’t afford the car! Definitely the best car purchasing experience I’ve ever had, and we are very happy with the deal we got. Keaton is a gem; make sure you hold onto him!

Exceptional service. My advisor James Johnson always keeps me coming back.

The service department is the best here! Dustin Johnson is always helpful. ⭐⭐⭐⭐⭐

My purchase of a BMW 650 was smooth, efficient and really excellent. I have never had a better buying experience!Trish was a great sales rep! Steve the tech wizard set up the car so that every device was well connected.Fantastic overall experience

Wow is all I can say. This dealership blows Myrtle Beach BMW out of the water in terms of service, customer service, and quality. The inside of this dealership is spectacular and everyone is friendly to work with. The appointment was a 8am and the car was taken back at 8am and work completed in around an hour. It was refreshing to have a dealership be professional and courtesy unlike Myrtle Beach BMW. Rick Hendrick BMW will be the only place I would go for any and all of your BMW needs.

Buying a used car is always stressful. This is my 2nd car with Hendrick BMW-CharlestonThe level of professionalism and attention to detail is what sets this group above the rest. I had a specific color, year and model I was looking for. They accessed their vast inventory to accommodate model and price point. Keaton Adams in sales is laid back. No pressure and just a solid guy. He helped me navigate the process including having a vehicle brought in from out of state. He’s fantastic. Jim Story who manages the group helped me with a small issue and it was addressed within hours. After returning to pick up my vehicle Keaton had the car filled back up with gas after I had driven the car. I will only go to these guys for a used beemer. Period.

Excellent service. My service representative made sure that I received the final year of my included service, as I was in the final month of the period. She gave me her direct contact number and communicated clearly with me. I reduced my rating to 4 stars because service and sales are in temporary quarters (their main office is being renovated). The yearly regular maintenance service took overnight, likely because of the crowding in the shop.

Experience was wonderful, Keaton, James and Jerry allowed for a smooth purchase, allowing my family and I to get the perfect vehicle.Keaton and James were both exceptionally helpful, and knowledgeable. I would recommend either of them to anyone looking to buy a vehicle, especially a BMW.Jerry is one of the best finance managers, Ive had the pleasure of working with. I would recommend him to anyone stopping buy to buy a vehicle.

Thanks Patrick Hartman for helping us find a rare new X7! You made the buying experience easy and fun. Michelle could not be happier with her new ultimate driving machine!

I had an excellent experience ordering mynew X5 from Teresa Troutman at Hendricks BMW. TheOrdering process was seamless and my X5 came in quickly. I’ve always enjoyed my experiences with this dealership and feel they are very customer service oriented. When I arrived to shop I was immediately greeted by staff at the front desk and offered refreshments. I was able to meetWith Teresa quickly and she had two SAVs available for me to look at and test drive. In addition after getting delivery I met with the finance manager, BMW genius and sales manager. All made me feel like a valued customer. I have had the pleasure of working with the service department in the past and find them first rate. Amy who handles loaner vehicles is a joy to work with! Her helpful demeanor and efficient handling of the loaner fleet is simply exemplary. She recommended Teresa as a salesperson to me and I am am certainly grateful for this, I couldn’t ask for a better working relationship. As a life long BMW buyer this dealership will certainly have my business in the future.

The service rep was phenomenal. Great communications and totally professional. Loaner car was clean and ready as needed. Frustrated that the grill louvers were defective but Hendrick did a great job servicing me.

Service was exceptional. The service greeter was helpful and polite and my advisor Sara Robinson was amazing. She is very thorough and kept me updated and informed of what was going on the whole time. She is very professional which is hard to find these day. This was my first time at Rick Hendrick BMW and it was very smooth and easy. Will def be coming back and recommending them for service.

The service at RH BMW was standard at best and no different than the service you would receive at any other dealership. I know this is a BMW attitude thing, but when you pay for a luxury item you should be entitled to top notch customer service that stands above the rest. You dont get that experience at RH BMW, its setup to take your money, but they care less about customer service. In addition and more importantly, the employees are unable to offer any flexible service options, they are weighed down by RH policies that are outdated and involve nickel/diming the customer. They just spent a lot of money updating the BMW service area but clearly forgot about the importance to improve customer service. Yeah, they are the only BMW dealership in Charleston area, but with unremarkable customer service its only a matter of time before competition arrives to take advantage of this tremendous let down by RH BMW. The message: RH BMW step up your customer service game before you find yourself looking at the competition passing you by like you were riding a horse and buggy.

Patrick Hartman was probably the most patient and helpful sales rep Ive worked with in my 40+ years of buying cars. I made him change models 3 times, and he all he wanted to do was put me a car i loved, which he did. no pressure, caller when I asked him to. thanks Patrick!

My husband and I decided to stop by on our way home to kill some time. We were met by a very knowledgeable sales rep and he allowed us to take our time and look around their inventory. We came across a previously owned X5 with some awesome features! I took it for a test drive and was sold! The entire process was very smooth and the staff were all very pleasant and welcoming. My husband and I left with a beautiful BMW X5 and I couldn’t be more happy with it.

My car purchasing experience was terrific. John Fulp was my salesman and he was very professional and really cared about the my concerns. He was determined to get the vehicle I requested in the price range that was suitable for me.Once the vehicle was located and the price was negotiated, I was then introduced to the Finance Manager, Jerry Pannell. Jerry was also a great person, caring for my needs upon purchasing the vehicle. He made sure that I was comfortable with the purchasing price as well as any additional service warranties. The entire process of purchasing the vehicle took less than 2 hrs. I would strongly recommend family and friends to purchase their vehicle(s) from Rick Hendricks BMW and request assistance from John Fulp. Also, the crew at Rick Hendricks BMW makes you feel welcome once you enter the front door.Thanks John Fulp, Jerry Pannell and the Crew at Rick Hendricks BMW for making my car buying experience the best I have ever had.

Kirk and his team were amazing!! Our family was on vacation and planned to leave Saturday. Friday my battery died and it was one of the hottest days in Charleston, SC! He noticed I needed help as soon as I walked in the door. He dropped what he was doing and worked with his team to get a battery and get it installed. Issues were resolved in less time than they thought and we were on our way!Not only did the team resolve the issue, they treated my daughter and I like VIPs!! I will be back and totally recommend this location and team for your BMW needs!!

I am a seasoned auto purchaser having bought more than 60 autos in my lifetime. Guy Hunter has been my sales Rep for three auto deals at Hendricks in the past year and a half, and I can attest that he is an exceptional individual to work with. He knows his products and he is very adept at guiding you through the process of a decision. Don’t hesitate to ask for Guy when you visit the dealership. It will make the occasion of buying an auto a very pleasurable experience. I know! John

Best dealership I have ever used and I’ve bought 4 cars from them over the bast 16 yrs. Mary Skinner has always been my sales rep and she has spoiled us! She’s very knowledgeable and efficient, I don’t feel uncomfortable with her at all. And the service department is top notch too. You can’t go wrong with Rick Hendricks and Mary Skinner.

I just purchased a 2020 X5...and I’m so in love. I couldn’t have done it with out Mr.Jerry and James! They were wonderful. I also want to thank Nathan, he was amazing! He taught me everything I needed to know about the vehicle. Thank you guys again❤️

Purchasing a car remotely presents unique challenges for both the car buyer and the dealership. My Sales Advisor, James Kerr, at Hendrick BMW in Charleston SC, provided exemplary customer service and attention to my needs.After picking up the vehicle & returning home to Charlotte NC, I had a couple of follow-up items & James set up an appointment at my local dealer. The teams in both locations coordinated to make sure my experience was seamless.The value and benefit of dealing with the Hendrick family of dealerships was definitely reinforced!

What a refreshing experience buying my BMW from Hendrick, James and Kyro were amazing in helping me find the car of my dreams. Everything from ordering my car to tracking it was seamless and easy. James did an amazing job with all the emails and text updates to let me know where my car was in the process. I’d highly recommend them both!

So my Wife and I went and purchased an X5 from Charleston BMW and had a wonderful experience. Now I purchase many cars... first time buying a luxury car. First time having an great, fun, informative, non-pressure, treated kindly, laffed hard experience. The professionalism of Seth, Marco the BMW Genius and Patrick. My wife and I had awesome time and would recommend this BMW when shopping for a car base simply off the experience and hospitality these gentleman showed us on a Saturday afternoon. Armstead

I truly enjoyed working with Luke Brown. He was very patient and understanding. What I really liked about him, if he was unsure about a question he would simply say thats a good question. Ill find out I He liked that because some people have no clue but just say whatever they think will get them over.

Great experience buying our BMW at Rick Hendrick BMW in Charleston. John Fulp was excellent as our client advisor! Would definitely recommend seeing John if you are in the market for a BMW!

Absolutely love my new car and the experience I had getting it. The salesman Murat and the finance manager, Jerry, stayed 2 hours after closing (I didnt realize they closed at 6) to get me set and ready to ride that day.

Was traveling on vacation and had car trouble late afternoon passing Charleston, SC. Went by Rick Hendrick BMW Charleston as their service department was closing. Terry Troutman was very helpful in taking our car in and helping us find a hotel for the night and suggested a place to eat within walking distance of the hotel. They got us in for service first thing the next morning and Nicole kept us well up to date on the status of of BMW and all estimates. Nicole and Matt G. did a wonderful job of getting us back on the road quickly, efficiently and safely. I highly recommend the service department at Rick Hendrick BMW Charleston.

I do not ever write reviews but this has been bothering me for the last year. This is absolutely the worst customer service dealership . I lost my extra fob and took my car to Rick Hendrick BMW for a new one. All they had to do is coordinate with my warranty and submit the invoice to them. The warranty sent three invoices and never got a response back. This has been going on for over a year. My husband and I called multiple times , the manager was supposed to call back, he never did. My husband even went there, he was promised everything will be done and again nothing . I have never ever had an experience with such a horrible customer service and management. I would never ever consider purchasing a car or taking my car there.

Dustin and Amy were great! Dropped the car off for warranty service and got a loaner so I wouldnt be stranded, and it was all seamless. Fantastic experience.

Keaton was extremely helpful in finding the exact car I wanted which is difficult in the current market. He made the entire process seamless and efficient. Very happy with the customer service and level of attention throughout the buying process.

Rick Hendrick BMWs customer service service is first class. I would never take my vehicle anywhere else. Visit Dustin Johnson in the Service Department. Hes the best!

Stephen is an amazing sales person. The process of buying my car from Hendrick BMW was smooth. Stephen took the time to listen to what me and my wife were interested in. He placed us in the vehicle we wanted. He was honest and looked out for our best interest. This has been the best car buying experience I have ever had. Team Hendrick, keep up the great work!

Great experience with Hendrick BMW thanks to our client representative Luke Brown. We visited several dealerships to find the right auto for our needs and this was the best experience. No high pressure - Luke took us for a test drive and explained the functions of the auto. Luke took time with us to go over everything in detail. Luke also set us up with an appointment with a BMW genius who provided us with additional important information on our car. I would definitely recommend family and friends to Hendrick BMW and especially Luke Brown. Love my new car!!!

A BIG THANK YOU TO TRICIA JONES!!! She has a beautiful, honest and sweet spirit about her. Tricia is very knowledgeable and understanding person which made my experience worthwhile. In fact everyone who was working with me was wonderful and truly made me feel as if I was a part of their family. Thank you all! I am loving my X3

Teresa Troutman, Nathan Bailey, Jerry the Finance guy were awesome to deal with. Teresa made us feel right at home and was thorough and super knowledgeable about the car and BMW overall. Nathan was the incredible young man who introduced us to all of the technology in our new vehicle…Jerry in Finance was awesome to work with and made the process extremely easy…answered all our questions and was a wealth of information. What can be a stressful experience when you are buying a car, we felt very comfortable throughout the entire process. Great team Steve and it was nice meeting you as well!! Thanks much!!! I’d score y’all a 6 if I could!

In 30 years I’ve never had a good experience with a dealership service department. This is the first time not only was the service rep great to work with, explained everything, scheduled my next appointment, arranged another service to be done at the same time. The mechanic did a very thorough inspection that was recorded and sent to me. It was awesome to see and have what I was seeing explained in detail. Well done Hendrick BMW.

Thanks Teresa! You made the process easy. We are very pleased with the new BMW

Great Customer Service. Loved the new showroom and service center. My associate was very nice!

I get my BMW serviced at Rick Hendrick BMW and always call Nicole Floegel who is the best Service Advisor ever! She is always responsive to my inquiries whether they be by text or email. I feel as though we are more friends that business acquaintances. She is a true asset to the Rick Hendrick BMW family!

Trish Jones was my salesperson and she was wonderful. She didnt try to push me for more than what I was looking for, she was to the point and informative and I recommend you see her for a car!

Patrick Hartman did an outstanding job presenting us with all that we needed and asked for in order for us to make a decision about purchasing the car. He was very thorough and answered all of our questions🐫

Suffice it to say that I normally dont take the time to leave a review on a place, much less a car dealership -- That said, I wouldnt buy a grilled cheese sandwich from this dumpster fire of a dealership and I feel sorry for any other BMW owner who has to service their vehicle here. Im switching to a new automobile brand for my new car after the horrendous service experience that I have had with these people.

I worked with Luke Brown. Luke was a total pleasure to work with. He was thoughtful, straightforward and helpful at every opportunity. Additionally, he went out of his way to answer every question I had and prepared everything ahead of time so that my purchase went smoothly and quickly! I highly recommend that you seek out Luke Brown when looking to purchase a new BMW!

I was super impressed with my experience at Rick Hendrick BMW Charleston. I worked with James Kerr in getting into a new car. He assisted me in working through many options to make the best choice for myself, and landed on one I had not thought of previously that gave me everything I was looking for. James is super easy to work with, very knowledge, and professional. I will definitely ask for him when I am ready for my next upgrade!

I came in this week to trade my x3 in for an x5. I was lucky enough to have John Fulp as my sales associate. He was friendly, professional and knowledgeable. From start to finish he was great. He made the car buying process easy. We will definitely go back to Rick Hendrick BMW Charleston.

While we were waiting to pickup Mini we purchased my wife has a 2022 BMW x3 and had several questions. Marco, BMW Genius, was terrific in filing issues she had. Could not have been nicer and professional.

This was our first purchase with Rick Hendrick BMW. From the time we were greeted to the time we walked out the door with keys to our X1 the experience was top notch. Our sales associate James was not only extremely patient with us (making sure to answer all of our questions) but very personable and easy to work with. I would absolutely consider purchasing from them again in the future!

Considering a BMW...drive over to Rick Hendrick BMW and ask for Patrick! Patrick is the absolute best! He is amazing and makes the entire car buying process seamless. He went above and beyond for me and helped as much as possible to get me in the car that fit my needs. He assisted me with comparing the X5 vs X7. The X7 was the right purchase for me and my family.Outstanding service from Patrick and Strom. Ill definately be shopping with Rick Hendrick in the future.

Had routine annual check for my 2013 BMW 320i. Waited. Even with Hendrick BMW in temporary quarters while showroom/service building is upgraded and renovated, service was quick and thorough. Hendrick BMW is the best. Dustin Johnson was my service representative.

Todd Taylor and the folks at Rick Hendrick BMW of Charleston provided exceptional service during my recent purchase. Ive worked with Todd before and look forward to working with him again in the future. This was another excellent experience.

Went to see Tom Heater to look at some vehicles. Didnt see anything at the time, but he kept up with us and the type of car we liked until 1 came in that was perfect for us. He called us and worked some magic until we could come in and sign the paperwork. We loved the very first deal he handed us and they took great care of us. This place is a no hassle dealership and we were looking for that. Love working with Tom and Rick Hendrick dealerships!

The service department at Hendrick BMW is excellent form the greeter to the delivery of your vehicle at the end of the process. Sadly the same cant be said about the sales department.