This weekend was my first visit to Chantilly Mercedes and I was thoroughly impressed with the exemplary customer service. Additionally, the facilities were clean and amenities a nice touch while I waited on my vehicle. The parts section was also very helpful! I wholeheartedly recommend this dealer!

MB of Chantilly has always treated me and my family with respect and has superior customer service. I purchased my first vehicle with them several years ago (from Brian Addy who had since been promoted and well-deserved). I use them for my scheduled maintenance and the technicians always communicate well and work is done timely. On my recent visit I had Service B done and needed annual inspection and the cost was free for the service. I also received complimentary wheel alignment and tire rotation. They always return your car washed and like new! Thank you to Lauren Louis! The facility is clean and waiting area is very comfortable. Highly recommend MB Chantilly to purchase your Benz and for your service needs!

I had ordered a sprinter 4x4 in the beginning of the year with Wesley. As soon as the factory was done with the vehicle, Chantilly mercedes sent a carrier to pick it up right away. This is my second sprinter that I bought through Mercedes of Chantilly and I can only say great things. This dealership has gone above and beyond from servicing my current vehicles to sales. Thank you for a fantastic experience.

Christian in service is attentive to details as well as clients needs and wants regarding the cars service. This young man goes above and beyond while listening on how to best help the client. Thank you!

Another great experience at Mercedes of Chantilly. My service adviser Lauren Louis kept me up to date with the status of my vehicle, and advised of additional services needed. My AMG Mercedes is a mechanical work of art, and I only trust certified Mercedes Technicians.A+ Mercedes of Chantilly.

I came to this Chantilly dealership on 09/29/2021. Milton was very helpful and provided exceptional customer service which I haven’t seen in any other Mercedes Benz dealerships! On top of being super friendly and nice, he noticed that I have expiring VA inspection and suggested to get it done the same day since I was already at the dealership for the oil change service. Amazing experience! Thank you Milton!

I was at Mercedes Benz Chantilly for maintenance B. I was promptly attended to. There were many cars for service at that time but it seemed like they attended to me first. Of course there were more attendants handling other customers so no one had to wait. The maintenance service overall was great! They even took care of my vehicle’s State Inspection for Free. I think that was brilliant. The staff was very professional and pleasant. Thank you MB for the excellent service as always!!

Mercedes Benz advertised 450$ a month, 36 months with 4k down. 10k miles a yearThe number Mercedes-Benz Chantilly gave me before even checking my credit..was $758 a month with 0 down for a 7500 miles a year lease.When I said what happened to the 450$ a month and Id be willing to put 4k down....I was laughed at.Its just classic advertising.....it doesnt mean anythingIf it doesnt mean anything then why do they advertise it.Well Im in sales and I know these tricks. My intention was to buy a c class not lease one. Good, honest salesmen provide great service to EVERY client, not only ones who plan on spending the most.Step your game up and keep your word. When u cant keep your word dont laugh at people.

The Service Department with Lauren Louis as my point of contact was fantastic to work with. Was in town from out of state and had car trouble. Lauren handled everything and had my car evaluated, serviced & finished ahead of schedule. I highly recommend.

Mercedes Benz of Chantilly has always been good to my family. Milton is our service advisor and he always goes that extra mile with us. He takes the time, no matter how busy, to stay engaged in the conversation and really hear what we our concerns are at that time. MBC would be missing a critical team member if Milton were not there! Additionally, all the staff we have encountered are eager to assist and always with a smile. Thank you for that!

Excellent customer service by Chris from the service department. Very patient and helpful. Explained services before and after they were performed. Also, was very helpful in answering other concerns I had. Service was fast, as they really do abide by their appointment schedule

Excellent customer service by Lauren Louis! She was very accommodating and took my vehicle in and arranged for a loaner vehicle with very short notice. Vehicle is still getting warranty work done but since Im already impressed by the level of professionalism and customer care, Im going ahead with giving them a 5 STAR google review. Keep up the great work Lauren! Thank you!

I worked with Wesley Chen (sales consultant) and his team to acquire the Sprinter Van of our dreams. Im based out of state in California and Wesley made the online / virtual transaction incredibly smooth. He was responsive and I trusted him despite never having met him in person. The dealership faced a number of challenges with factory production delays and scarce information from MB. They were transparent and I always felt they had my best interests at heart. In the end, to compensate for delays they went above and beyond and shipped the van to me outright at no additional cost. Ive worked with many dealerships in my life and this is truly one of the best, they just do whats right for the customer. I wish them great continued success.

This was our first time purchasing a Mercedes. Zabed our sales person and Artem the financial advisor were absolutely wonderful. We were so happy with the whole experience and our new GLC 300 that we bought a second Mercedes, a GLE 350, the very next day through Zabed and Artem.

I was coned by this dealership, I bought a 2015 C300 from them, before I bought the car the salesman was sweet and polite, picked up the phone every-time I called him, Since I was from out of state and thought I was dealing with reputable MB authorized dealer , I figured I’m safe to do the transaction over the phone and believe what he is telling me, I specifically asked him if there is anything wrong with the car, he said there were 2 minor issues which I agreed to, and none of them i listed here, because I knew about them, but my surprise was when I got the car, he lied to me about major issues in the car that he did not disclose, the check engine light was on and when I ran the diagnostic it showed the error code was erased 50 miles earlier, which means that he knew about it, it was the crankcase ventilation, also the battery warning light was on right in the middle of the dashboard, in orange color, which makes it impossible to miss, when I told him about it, he said, oh I thought the battery need to charged, really?? Also every time I step on the brakes the whole care shakes, brakes and rotors, scratches were all over the car, I called him to see if we can reach some kind of agreement on those repairs, it took him 3 days to answer my call to say that the car is sold as is and he is not responsible for any repairs and hung up on me, this can not me the M B that I know, this is a cheap con job that Im sure any reputable dealer would not do, EXTREMELY DISAPPOINTED AND WIULD NEVER RECOMMENDED HIM TO ANYONE.

Sung is the best! I knew what I wanted and Sung directly customized and ordered through the system. He truly knows what the customer needs are. Even there were slight delays but the transaction was quite smooth and I have been enjoying my new car! 10 stars for Sung.

A wonderful experience dealing with the personel of Chantilly MB dealership.All were very professional and helpful.Have purchased 4 MB vehicles and loved each one of them.Many thanks,Janice Reiter

The service appointment was easily made on line. My service advisor, Lauren, was readily available and quickly noted items that needed to be addressed for my car, and promptly dispatched me with a loaner. She called to give the status of the car service and called when the car was ready for me to pick up. When I arrived to get my car, she had the necessary paperwork readily available, explained the service performed and asked if I had any question. She is quick, efficient, professional, and personable. I am a very satisfied customer.

Excellent and professional service!! It was so easy and convenient to get my car serviced. I’ve been coming here for years and have always been pleased.

I have my car serviced at Chantilly and my service advisor Lauren Lewis is such a pleasure to work with. She is professional, cordial and knowledgeable. If I have a issue, Lauren listens to me and makes sure I am satisfied with her resolution. No matter what the situation, she gets the job done. I am preparing to purchase another Mercedes and I can assure you I will be insisting that Lauren can continue to be my service advisor!

The Mercedes-Benz of Chantilly have always taken great care of our cars and Mr. Milton does an excellent job in helping us keep our cars safe and humming.

I had an excellent experience with Milton Johnson and Kevin! Everyone was super helpful, understanding, and the service was very quick! Highly recommend!

Just did a replacement of the windshield with Mercedes Benz Chantilly who calibrated the cameras for the Drive System after the replacement.Everything went very smoothly and cost were very transparent. Glad to have such a great service team in Chantilly , since I have purchased the car.

THE WORST dealershipTHE WORST experienceHorrible customer serviceWant to know how horrible it is? We left the dealership without the service being completely done after waiting from 9am until 4pm, no one notified us or called us to let us know anything. My wife and I had to contact them to figure out if the car was ready. Then they said to come back after 5:40 to check on one more thing plus a car wash. After running more errands and showing up at 6:30 (giving them plenty of time to have the car done and ready), no one was at the front or greeted us or anything. Finally, someone came and helped after waiting a few moments, and they gave us the receipt and let us know everything was good and done. I got my car back DIRTIER THAN BEFORE, and very unsatisfied. After talking with the employees, they started having an attitude with me and lied and said they already cleaned the car(which clearly wasn’t done at all). I ended up leaving the dealership frustrated with how everything went here and called corporate. For as long as they kept my car, you would think that they would do what was supposed to be done. My biggest concern is that they never completed the maintenance service I came for and just put down that they did. Very unprofessional business.

Scheduling the service, check in and pick up were all excellent. They successfully fixed a door noise that was very annoying! The only issue I had was after paying for a tire rotation and alignment, driving home my low tire pressure light came on. I checked the pressure and it was indeed low. Since my van has an air compressor, I filled up the tires along the side of the road. I would have hoped that ensuring tire pressure was correct was part of the overall process when doing an annual service and tire rotation. I will take my car back because the hard stuff was done very well, and the customer service was top drawer. just disappointing that I drove away and had an issue that needed immediate attention.

Looks like shorthanded at the car wash section.Vacuuming was good but windshield and bumpers were not cleaned... this service level needs to be improved.Thank you.

Cristian was very helful and provided excellent services. Great customer service!

I continue to receive exceptional service at the Chantilly Mercedes facility - thanks to Lauren, my service rep. My 8/28/21 service was no different during which Lauren provided outstanding and professional service!!

Came to this dealer for the “B” service on a car I bought “pre-owned.” They estimated the work would take 3 hours and they were done in 2.5 hours. They also have a great cappuccino machine. Very happy with the work.

A good Mercedes service center that impresses you starting from Sales, parts department to service department.Lauren and Greg were great! They not just helped me to get good discount on services and parts they even helped me correct invoice typo in parts and immediately refunded me.They do care about their customers. Highly recommended !!

While traveling to New England from Georgia to pick up my Father in law that recently broke a hip my 2015 Sprinter with only 55,000 miles started making a wheel noise. I went to this dealership to have it looked at, and while I realize that this is a non scheduled repair the communication is just one way, my wife or I calling the dealership. Meanwhile we continue to spend money on a hotel room and the specter of putting my wife’s Father in a home until we are able to get there. My biggest complaint is that there is no communication at all. Calls are made, email is sent and NOTHING.Besides that the debacle of the emissions issue with this Sprinter, the vehicle “grows” rust! The condition of not only the rotors but the calipers and the caliper bracket was criminal. I’ve changed out brakes on vehicles with over 150,000 miles that looked better than these brakes did at 54,000! It’s NOT this dealership fault that Mercedes threw quality out the window…

I normally bring my vehicles to MB Chantilly to do services with Cristian Grijalva (Service Advisor). Cris always provides excellent attention to detail of what is needed. I rely on his expertise to receive the best service possible. My last visit was only for state/emission inspection but Cris fit me in his busy schedule without an appointment. I really appreciate the quick turnaround as well. I plan to visit again.

Had an appointment to have my air bag replaced. Everyone was very professional and courteous. Replacement was very prompt. I was very pleased with the service. Would highly recommend!

Took my car in for several issues, tech flat out forgot to take care of 2 of them, and they are trying to double charge me for parts that are supposed to be included in the routine maintenance AND A VEHICLE RECALL. Definitely will NOT be taking my car back there for service again. And seriously, digital service fee, and $1.62 for washer solvent? I mean, talk about charging for nonsense. When the regular maintenance is 650 dollars, dont be ridiculous by charging for washer fluid. Apparently some customers get state inspections for free, according to other reviews, but I got charged. Overall, beyond unimpressed.

The best experience I’ve ever had at a dealership. First class service in every aspect. I highly recommend Mercedes of Chantilly and want to thank both Norrice and Eric for making it a such a great experience.

I worked with Ms. Mariela Rodriguez to test drive two vehicles; she was amicable, professional, very knowledgeable about the vehicles I requested, flexible in meeting my needs, and generally an exceptional salesperson. She provided all the information that I needed to know throughout the process for every aspect that I needed explained to me, and as this was my first time going to purchase a vehicle for myself, this was quite a lot. I would absolutely consider visiting this dealership again when next I need a vehicle, I was incredibly impressed by the service and effort that they extended to me.

I have been bringing my car to this location since 2016. I have always been extremely happy with the quality of work. Two individuals make my interactions and experiences even better - Christian and Aaron. They are tremendous ambassadors for this dealership and significantly contribute to my return visits.

Please have a mechanic or someone that knows vehicles with you before purchasing a used vehicle from Mercedes of Chantilly. They sold me a lemon in February 2021. I expected to do some repairs when I purchased the vehicle but not replace a whole entire engine! Im a single mom thats also a student with minimum income. It took me so long to save up enough money to buy a vehicle only to be walking again a couple of months later! Ive been continuously calling Matt one of the sales managers there to deal with this but he doesnt return my calls! I apologize but its very frustrating when you work hard just to get ripped off and they treat you like youre the problem!

This dealership gave lowest offer for trade in, by $2,000 from the highest that I got which I traded in to that dealership.So dont go here for trade ins!

All went great from service standpoint. Advisor was helpful to understand the requirement easily and able to get done (along with loaner car)

Cristian is The BEST Service Advisor ever! Very patient & great customer service!!!

They did an excellent job overall. Had an appointment for thing in the morning. Freddie got me in right away and work was completed within the time frame he estimated.

Edit:I contacted Bret and he offered me a free detail. The car looks AMAZING. Went above and beyond to rectify the initial issue and i took back my car being cleaner than i have ever seen it before. 10/10 serviceTook my mercedes in for a recall.First off - took longer than promised.Got the car back and wasn’t washed and vacuumed as promisedThe other thing that bothered me was that my dash cam was unplugged and the wires leading to the dash cam were not tucked away behind the headliner as i hd them before.Hasty work and poor service. It’s also difficult to reach service desk i had to call many times before someone answered

The experience was awesome! Eric was so professional ans so caring. He has shown a high level of patience, he explained everything from A to Z, had responses to our never-ending questions. He was very well organized in his presentation. Having someone like him taking care of you is part of the reason you want to buy!In addition Art was very fast and professional as well on the financing issues, these guys are using top / fancy equipment so that the whole experience was really fast compared to all our previous ones (and we went through a lot of car purchases!)

Customer Service provided by Mr. James Manikath is second to none. The main reason I stay loyal to Mercedes-Benz of Chantilly. He knows how to properly care for his customers - knowledgeable and experienced Service Counselor. Thank you James for a Job Well Done!

Great customer relations. Everyone in the service department was very friendly. Easy to get appointment and quick turn around?

I have had my Mercedes service by Mercedes of Chantilly for a few years. The level of professionalism and care is always consistent. Lauren is always pleasant, personable and provides great communication. She delivers on what she says. Thank you for the great service as always!

Service provided by them was greatly appreciated. A special thank you to Freddy and Christian!

Always excellent service, no surprises (a very important thing for me). I’m confident that my 2009 beauty will continue to perform as new with service here.

This is the most unprofessional dealership ever. They sent me a purchase order for a 2011 Jaguar. I got funded from my bank and spent an entire day leaving messages and calling. No answer. The following day I reach someone to find Freddie was on vacation and the sold the car that morning. They left me, my agent and my bank hanging after so much run around and hard work. Do do business with this greedy unprofessional dealership

One bad experience might be an aberration. Twice in a row begins a trend. In both cases a simple oil change with a scheduled appointment took nearly two hours. Both times were almost identical, starting with my service advisor who couldnt be found, another service advisor finally deciding to take over, and a car that sat ready without being notified. When I got tired of waiting, I went back to the service area and there sat my car. My favorite up charge on the bill was a $1.65 digital service fee. I have no idea what this is.Im not expecting Jiffy Lube speed, but I am expecting some level of efficiency and professionalism. What Ive experienced so far is amateur hour at Mercedes prices.

Wow, great group of service advisors and staff. I will be back.

Christian Grijalva, excellent customer services.I recommend to everyone.My Benz have some issues and make appointments on Mercedes of chantilly.Christian help me, when the car was repaired. The cost was so highly he recommended how to applied some credit offered on the Benz.I got approved for the credit and pay for the repair of my car.Thank you Christian!

We have worked consistently with Ronnie and he is very patient and looks for exactly what we want. Takes his time to call and follow up each time. Prince I also very good and friendly. Overall I give them 10/10. Thank you for working with us.

Christian was my service representative and he was perfectly patient with all of my questions. Upon drop off and pick up, I was in and out in under 15 minutes. The loaner car was reliable and easy to coordinate. The repair was pricey, but hopefully will last a very long time. I will return and recommend.

Staff were very courteous. Especially Blanca the service advisor. Everything including the loaner car were arranged for me by the time I arrived.

I bought my new car from here two days ago and the service I received was wonderful by Ronnie Naman.

They have great technologies to diagnose and communicate. Freddy was professional and friendly. He was good at returning calls.

Great quality service and Melton was professionaland efficient. Always a pleasurable experience.

5 star all the way!!! Freddie was our salesman who was extremely knowledgeable, professional and friendly. This was definitely one the easiest car purchases we have made. They were even so kind to give us a loaner car to drive around in for a few days until the car I purchased came in. I highly recommend Mercedes Benz of Chantilly and if you want top notch salesman, ask for Freddie!

I had the best experience! No pressure, super helpful. Nick was very accommodating to my schedule. Even though it was late, he was patient and showed me all my options. The manager was very friendly and was able to get me everything I wanted and work within my budget. Finance was a breeze. The finance manager was patient, explained everything available to me and not pushy at all. I’m so happy with my new car. I have purchased several vehicles over the years, this by far was the best car buying experience I’ve ever had.

Michael LeGuardia was friendly, professional and knowledgeable. He expedited my purchase and delivered in a manner that exceeded my expectations. I purchased my vehicle online due to time and proximity constraints. The entire process was flawless. I would definitely recommend this team to others.

Fast & dependable! Took care of my service needs exactly as required.

Classy operation. I was visiting the area from out of town and had an issue with my car. Called at the end of the day and they fit me in first thing in the am and was on the road headed home a couple hours later. Freddie, my service advisor was friendly and efficient to work with.

Fit us in when we showed up on wrong date! Very helpful in doing that!

I must say Eric has been the absolute best car salesmen I had the pleasure to deal with. If you are looking to buy a car, you really dont need to look any farther. He didnt waste any time and worked with me to get a fair deal for both side, this was the easiest car purchase I have ever made...

I arrived on time for my appointment and was promptly greeted and I agreed to wait for my vehicle.my vehicle needed a part which had to beOrdered.I left my vehicle and got a Lyft ride to my home and was picked up at my home the nest day when my vehicle was ready to be picked up .. and my vehicle was washed and vacuumed.Thanks to the staff at Mercedes Benz of Chantilly!!

Had recall repairs under warranty. This MB dealership was extremely efficient, timely and professional. Repairs were accomplished on time with the benefit of a loaner vehicle. No pressure to trade-in or sit through a sales pitch.

Buying a car has never been so easy! Jamer was awesome and so very helpful. The price given to is was fair so no haggling needed. All in all as great car buying experience. Thanks Jamer!

The service was very fast and performed the job professionally. They stayed in touch with me in every process from start to the end and did everything possible to give the best of the service.

Great service provided by Freddy. Got my ML-350 back the same day after service.

If you are considering a vehicle from Mercedez-Benz of Chantilly then I highly recommend you ask for Norrice Tucker as your Sales Consultant. Norrice went over and beyond in looking at different alternatives within my budget and with the most pleasant, patient, and professional attitude. He took his time explaining different options and working with the Finance Manager during negotiations. Norrice is an excellent Sales Consultant and will definitely look to ask for him again! Thank you Norrice for the amazing experience!

Always great service and knowledgeable staff!Freddy is great service representative!Highly recommended! Always makes sure everything is completed 100%.

Nice, friendly staff! Feel like communication could have been a bit clearer but they are super nice and the car was well taken care of!! Am going back for sure!

Its been a year since weve had our 1500 Sprinter Van. Absolutely love the vehicle. Our sales rep, Michael was great and Im still in touch with him as we will end up purchasing another van for our company. The customer service is a problem. We were told our vehicle could be tied up for as much as (2) days just to get an oil change, inspection and have them look at the (3) recalls that have been issued over the last year. We were never offered a loaner van to use during this time. This is forcing us to use our local mechanic for the oil change and inspection and not the dealer. Very disappointed with this situation and not sure if we will use them going forward.

Mercedes of Chantilly went above and beyond every time I spoke to my service advisor Christian. I can’t remember the last time where a company truly exhibited the meaning of customer service. The utmost care and concern was given in addressing every issue with my 2004 SLK32 AMG. I had a major hydraulic leak that significantly damaged the headliner beyond repair. Christian contacted their upholstery vendor and coordinated everything. Besides the other wear and tear items that had to be replaced and the amazing detailing that was completed, my car looks and drives like a brand new car!! Thank you so much Mercedes of Chantilly. As long as I have my roadster, I won’t be taking her anywhere else!!!

Really disappointed.Saw an advertisement for a 2016 Land Rover LR4 and immediately made an appointment to test drive the vehicle. My wife and I drove 45 minutes each way to the Mercedes Benz Chantilly dealer from Washington DC to find out that car wasnt actually serviced completely. The car had an engine noise that needed some repair and parts. They also told me that they were going to replace the back breaks as well.Our test drive lasted less than five minutes, you can hear the thumping sound coming from the engine and it was a bumpy uncomfortable ride.Why did they put an ad for a vehicle that wasnt ready to be sold at all????We werent even offered an apology.I will make sure to tell to everyone in my circle to stay away from this dealer.You just cant trust them!

Wesley Chen who was my consultant was the best ‘salesperson’ I ever experienced. Very knowlegable,kind, experienced, and very helpful.My wife was with me and she agrees.First off y’all really don’t need salespeople to sell MB vehicles. I mean really. This was my 2nd Sprinter van. I’m sold already.

Always feel welcome bringing my vehicle here for maintenance. Lauren does a great job of explaining what needs to get done now, what’s coming up in the future and how to best take care of my vehicle. Parts team also does their best to take care of their customers.

Every single time I come here for any service, without failure, no one is ever helpful. Their customer service is abysmal and a lot of the time the problem with my vehicle isn’t even fixed in the end.

Mixed Experience...*****Service Advisor is 5 STARS! Explained issues and set expectations and then delivered on time.* I brought my S-class for service, I should get a comp Loaner car....* My car was super dirty when I picked it up... It appears they ran it quickly thru the wash....

Had a small issue but was resolved very quickly. I want to express my extreme gratitude to not only Bert GM, but also the service management team and to Freddy Diaz as well. This all star team goes above and beyond to truly exemplify the Mercedes Benz brand and experience. I highly recommend anyone who has a MB to bring it to Chantilly for top notch workmanship!

We enjoy our car, and believe that Mercedes makes good products.That said, the service department engages in manipulation of its customers to upsell unnecessary services. Beware of this. While it might be “legal,” it’s definitely not ethical.When a service representative says that certain services are recommended, one must immediately ask if it is truly required, or what should cost $100 for an oil change will become an $800 bill, and for no good reason.I’ve witnessed such representatives do this for customers requiring only routine services such as oil changes being up sold to purchase an entire set of new tires when the current set had less than 40,000 miles.Such practices are common at all dealerships, but that doesn’t make them right.Beware your pocketbook with all dealerships, including this one.The work we have had done at this dealership has been solid, but not without having to navigate the up sell nonsense, and some instances of explaining technical issues incorrectly under the assumption that the customer would not actually know the subject matter.I fear for those who are not familiar with automobiles and engines in receiving service from such places. Better to develop a relationship with your own mechanic.

Christian always goes above & beyond to make sure my Benz gets the highest level of service and attention. He’s always willing to answer my questions and help me understand how I can get the most out of my service experience without breaking my budget. Thanks, Christian!

WE EXPECTED MORE BUT GOT LESS! We brought our Sprinter work van in to have recall work performed on it. We were asked to bring it on a Wednesday and it was not taken back into the service shop until Monday morning the following week. Called numerous times to ask for updates and left many messages for both our Service Representative and the Service Manager. We NEVER heard back from the service manager and finally heard back from our Service Rep. Very frustrating experience!! Returning phone calls and keeping customers up to date on the progress of their vehicles seems reasonable and can go a LONG way in keeping customers and yet we did not get the feeling that this is something Mercedes Benz strives to do. We are so disappointed that we are now left looking for other Service Centers in the area that we can take our vehicle to when it needs work in the future.

Sodik was a great sales consultant.The lady at the financing desk was super friendly too. This is a 100% positive dealership.They are completely transparent, and here to help you get what you want.

Very satisfied with the service. Purchased the vehicle there. The salesman Zabed was very patient and helpful.They also helped me with the financing. I had a pre-approval letter from my bank but they suddenly changed terms when it came to paying for the car. The lady from the financing was patiently helping me with dealing with this situation.Would recommend.

AVOID SCAMS AT THIS SERVICE DEPARTMENT!!!In short, I drove my car there normally for a maintenance service. However, when I picked up the car, one tire was punctured. And they told me to buy four new tires. My tire magically got punctured in this dealership.After dropping off the car, I received a call saying they found tires had bad wear. For a 15,000 miles car, all four tires need to be replaced because of wear? OK I guess it is somehow possible? Then I said just finish the service for today and I will check my tires in person then decide.THEN MAGIC HAPPENED!!! When I got there, I found my left rear tire was entirely flat. They said I have a punctured tire. EXCUSE ME!?!? A young staff came to me and said rudely that the problem is your tire is punctured and need to be replaced. what you want from us? You need to pay for replacements. Probably there are nails in your road to our dealership He spoke like I shirk of the responsibility and want to rip off the dealership. I told him that I drove here without any tire pressure issue this morning but the tire pressure became zero at your dealership. He acted like Im lying and then went how do you know? OKAY so the only way my car can get out safely is to pay for four new tires right? Worst Mercedes dealer I have ever encountered! PLEASE AVOID IF YOU DO CARE ABOUT YOUR CAR!!!

Excellent experience across the board. Milton Johnson was awesome!

Great service and very professional and nice team! Always 5 stars to Mercedes Chantilly!!

Awesome service experience at Mercedes of Chantily. Service manager Aaron and advisor Milton were very friendly and got me back on the road quickly. Will bring my car for all my service and maintenance needs to these guys.

My experience was awesome with them and specifically the sales person made every thing very easy.

There is an amazing sales rep eric carlson who went above and beyond to make a deal happen......very calm and polite man

The sales team here are a wonderful group to work with! I recently purchased a GLE 350 from Freddie Hamad in sales, he is a true product expert and so friendly! Freddie worked out an unbeatable deal with his managers Matt and Prince. Together, the sales and service dept (Christian, Milton, Lauren, Manikath, Kevin) have provided me with exceptional customer service for the last 4 years and have always gone above and beyond my expectations. They are very kind, knowledgeable, and professional. Best regards and wishes continued success, Sean Jahanmir

Traveling from Berthoud Colorado to Manassas Va. in West Virginia the dashboard lights came on for low tire pressure, engine light, and the DEF light came on. Looking on the InTERnet I found Mercedes- Benz of Chantilly was rated 3.0 and thinking Ok their, not rated at 5.0 but they should have no problem serving my RV. Here is the point folks - I brought my Mercedes-bens Sprint Jayco RV to them on 5/20 and I am still waiting to hear from Service Completed – it’s now 5/26.

I wish I could leave 0 star. My mother dropped off Mercedes Sprinter at the service center, because she was having DEF light on even though it was filled. So before she dropped it off, I scanned her vehicle and gave the code and it was the NOX not communicating. When I went to the dealer with her to pick up the car FREDDY MARTINEZ DIAZ told me that DEF wire was teared because it was rubbing on the metal, but IT WAS WORKING CORRECTLY BECAUSE IT WAS NOT DISCONNECTED and the technician soldered wire Not Replaced and they billed for 3 hours of labor. IF ANYONE SOLDERED BEFORE, IT DOES NOT TAKE 3 HOURS TO SOLDERED A WIRE OR TWO.Also they will charge $169 for each diagnostic scans, one scan only cover one problem. so I ended up paying close to $1200 to pick up a car. My biggest problem is they charged $1200 and couldnt even fix the problem correctly, DEF light came on next day, when FREDDY MARTINEZ DIAZ told me that DEF light will not come on since they fix the problem. What Mercedes Technician did, he just turned off the light temporary, so they can blame on us once vehicle leaves the lot. Light came on after driving certain miles. THEY DID NOT FIX THE PROBLEM, THEY JUST TURNED OFF THE LIGHT AND CHARGED $1200. Like I mention above, problem was with NOX sensor because that what the engine throws the code.THEY WILL CHARGE YOU ARMS AND LEGS AND CANT EVEN FIX THE PROBLEM. I WILL NOT RECOMMEND THIS PLACE EVER.

The service and staff are fantastic. We have worked with them for years and they continue to impress me every time. From management to the porters, everyone is not only fully attentive to your requests, but more importantly, completely pressure-free and transparent. The team has always made the process easy and smooth. Special thanks to Eric C., Prince and Marcus.

The sales and management staff are wonderful and extremely helpful. I enjoy visiting the dealership and the friendly and efficient manner in which business is conducted. Thank you Prince, Matt, Freddy and the rest of the gang.

Very easy checkin. Love the text updates on the status of my vehicle while it is being worked on. The staff are always courteous and efficient.

Lauren Louis and Blanca were very helpful and knowledgeable about our needs for the vehicle. Lauren walked us through a technical issue with Apple play and it worked. Lauren went out of her way to coordinate payment with a third party and we really appreciate it. Blanca is great at customer service and assisted us in getting a loaner vehicle. We will definitely be returning customers.