The owner is so friendly and professional. He was truly concerned about me believing I was charged twice for my bill. He looked into it and reminded me I had bought a second phone that day and that was what the charge was! Phew... Thank you for being patient with me and reminding me what it was!

On Wednesday January 6, 2021 around 630pm, me and my fiance stopped by to replace my phone and pay my bill. And a employee came out to help us, and as I was trying to give him my info, A female employee kept interrupting us, because my fiance didnt have his mask on, she tried giving him one, but he refused it. She ended up getting a attitude saying she can kick us out, because its the law and she has the right. First off its not a law!!!! From the time we walked in the metro she was just a rude employee about the whole situation. And than the employee that was helping us ended getting into the conversation and says my fiance was coughing everywhere,which that was a lie. They need a lot of Customer Service training, I will never go back to that place again.But we ended up a a metro at a food city off Arizona Ave and Ray road, where they helped us with no issues about a mask. They were outstanding and very helpful. And one of the employee wasnt even wearing her mask, SMH AND THEY DID A AWESOME JOB THANK YOU MELANIE, AND YOUR EMPLOYEE THAT NIGHT..IM THANKFUL

This was our first time in the store. Its been years since me and my wife updated our phones. We werent aware that all you needed to do was put the Sim card into thr phone. We were charged $22 for something that we could have done ourselves with basic explanation. Tmobile around the corner didnt charge me a thing. But my wife was charged here. They didnt even show her how to transfer her apps/data from one phone to another.Easy to charge someone for basic knowledge. Would have paid for their time, seems like an interesting way to charge people when you could be helpful.

The girl here was very helpful ! ill be coming to this location from now on

I found this location and the employee by the name Josh to be great customer service he made sure that my phone was working there was an issue I went back and took care of it like nothing very friendly eager to help I would recommend this place

The guy at this location was awesome. He was friendly engaging, and knowledgeable about the phones.

Gave me a great deal on exactly what I needed

Throwawys out the bak, ezpz

The service there was professional.

José was very good

Best customer service Ive ever gotten with all my years having metro PCS. This will be my new go to

I will never go back to boost or cricket wireless. Metro PC is the best! And the 3 young ladys that work their are so helpful.

Really good customer service. Best location by far. Teresa and Sam know what they are talking about.

Great customer serviceI will definitely be coming back to this location

I highly recommend this location to EVERYONE!! The staff and especially the boss was SUPER helpful. I went in to see if they could do something with my phone screen being cracked, and sure enough he gave me options that made it easy for me. I didnt have insurance on my phone and still had it fixed. I LOVE THIS PLACE!! #TeamMetroPcs

Store is always clean never a long wait and they always hook it up when i need a new phone

Really good location i always come see the girls here flr help

The people at this location are friendly, but not the most professional, or reliable. I switched from cricket thinking it would be a better network, since they state it shares the same towers as T-mobile. My data connection is the worst I have ever had with a cell phone company, I pay for unlimited data with metro pcs. I’ve had to call customer service several times to troubleshoot the same issue. Now customer service support is telling me I have to go to another store that is out of my way to check to see if it is the cell phone this store sold me. I never have more than two bars of service, the manager at this store sold me on this area having great reception, since I live less then a mile from this store. Unfortunately I will be switching back to cricket, and I will never be a Metro PCS customer again.

This honestly hands down the best metro PCS store I have ever been too the owner and the girls that work there are amazing I came in last night 10/20/17 and the helped my family out to the find the right phones we needed we are very pleased

Dont waste you time they have me come from San tan to this location and then change the price and act like they gave us free phone cases. Started out at 250-255 to $303 and i pay the 303 and he acted like he gave me free cases lol what a joke. Then they tell us the $100 bill includes amazon prime and and hotspot comw to find out it doesnt.

Teresa is the best! No one like her! (:

Best MetroPCS store in Chandler, the staff and the manager is the best and they will do all they can to help you get in a phone and service very quickly

I always leave this store with a smile on my face. Rami is awesome !

The young lady who helped us is awesome! Very pleasant and helpful.🤗

Great customer service my girl Gio knowa everything, she always help me with my phone issues. I go to other locations they dont know nothing at all.

Very helpful customer service and great prices.

T is AWESOME! they know how to fix everything here

Teresa is the best! I always come here just so she can help me

Worst customer service ever. Worst policy ever as well Ive had my phone for 7 days today and since the day i first charged the phone it has done nothing but take hours to charge just 20 percent and were talking about 7-9 hours so clearly there is a defect in either the phone or battery I went into this store and they told me that they cant replace the defected item even tho its under manufacture warranty and its a manaufacture defect. Since my 1 year old is teething with her 1 baby tooth knicked the corner of the phone thats a max $1.00 worth of so called damage to the phone this happened after I tried to go into the store right before they closed I walked up as soon as they shut the doors so nothing was wrong with the phone when I stated the situation. They are punishing me when they rejected my service last night and since I brought it in with the baby tooth mark they wont replace there defected item. Ive had nothing but problems with this company and there phones are trash as well. You literally can explain the company the same as you can like there phone worst ever

Horrible customer service. They will stiff you for your money if you have a return. Go to a real metro-tmobile. This is just a authorized dealer. Dont shop with them

The staff here was absolutely amazing the two ladies that helped out they kept a great sense of humor even when my husband was screwing things up

I went in for a new phone and without asking they transferred all of my stuff. That was awesome !

I wish I can rate this store as 7 stars. Best customer service and deals!

Clean store nice staff, Sydney was very helpful.

They helped me after i locked myself out and other stores wouldnt help. Definitely recommend

I had a good experience at the store. They didn’t have the phone I wanted said it would be in the next day showed up and still not there. Will update

I walked into this location at approximately 730 pm Friday 09/15/18. When I first walked in a woman and what appeared to have been a school aged girl were standing at the stores front door. As I stepped inside metro pcs I, (immediately recognizing the store manager ) from previous business interactions w him, I greeted him in arabic as I have spoken to him before and have had pleasant business exchanges before in Arabic.This is when the disagreemt that I took as poor customer service occurred. The manager starred at me for a good 1:00 minute as if he never knew me or had seen a black women in a scarf speaking to him in his mothers tongue. Even before asking me if i needed help or welcoming inside asked me, Are you w those guys ? &I replied by asking him , "e, Are you serious "? I explained I just walked into the store so if youre asking me if Im with the people who were here before; I arrived I didnt know why , at that point a very nosey team member interrupted and exclaimed," Well he just came in as well so he is just clarifying". Well I find that hard to believe those other customer happened to be black like me. I feel he didnt ask me how he could assist he immediately jumped to a false assumption. ThatsThats poor business. I used to do business w this storeI will NO longer ever suggest this location to anyone. And they just lost a loyal customer for their lack of diversity and their poor customer service. This manager and his staff never even greeted me before they began their judemt and distasteful manners.The team member who interrupted was w another customer, she shold have been attentive to who she was servicing at that time. Not in my business or speaking for her manager.If you are not Mexican or white you probably are not going to feel welcomed doing business at this store.

Called to see about upgrading my phone and was told they had alot of customers and I had to come in to ask questions. I guess your not a customer if your on the phone. She wouldnt give a a price to add another phone...that means 4 phones and Im not a customer if Im on there phone... seriously why do I have to drive down to ask a question.

Jose and Teresa were very helpful

Best service best prices

The owner and Teresa are awesome they help with Everything

Way more helpful here than other Stores

Nice and clean store. Helpful staff.

Great vustomer service. Quick and friendly

Great serviceThank you sam

These guys know it all ! They can fix anything. Very tech savvy

Metro is coolBy mckinleySee

Terrible! Showed up with a broken phone and girl lied to me telling me I had to do an upgrade to try and get a sale from me. Dishonest and terrible customer service!!!! I kept trying to tell her I had insurance, but she wouldnt listen. Will drive a little further from now on to avoid this location.

Super fast service

Theyre very tech savvy

Teresa is awesome great service

Friendly employees simple and small store

Great service 10/10

They were nice, but k8nd of a dumpy location, and long wait

Friendly and knowledgeable staff.

I come Here for the girl She knows everything about Phones!

Teresa and Rami are great!!

Sergio helped me save a lot of money thank you

Excelent people and service.

Teresa and karla are awesome

Teresa was very helpful

T is awesome great service

I always come here for Teresa. She hooks it up

Teresa is the best !

The only place still open

Very nice people

Very Good service

Mad got new phone and dont have the charger and they wont give me employee took it out

I hate metro the more I deal with them

Great Deals

Helpful! T is good

Best Metro store in Arizona

Very helpful and friendly

Good service

Very quick!

T is very helpful

Good service

Really helpful

Great experience

Its ok

Friendly

Very well

Teresa helped me a lot with my cell phone. Very good customer service

Very good service

Very good service. and sell bluetooth speaker speakers of good quality I really liked this store

Very good service

I wanted to buy a phone just because I already have service with the subway but the girls wanted to sell it to me with a new line, I told her I already have service but she said that you could not only sell the cell phone and speak to customer service on the subway and they said no they must do that so the store owner should give a warning

Very good service. Very amamble the girl

The girl helped me a lot

Aome