Nick, A.J., Ethan, and Elizabeth are phenomenal! They are a OUTSTANDING customer professionals; this store is top notch (and unmatched); whatever the customer needs, these folks work hard to make it happen!

Great customer service. Always helpful, even in the midst of a long line, they make an individual feel welcomed and appreciated.

I travel the state and ship from many UPS stores. This store is top notch. Every time I come by, no matter who helps me, they are fun, efficient and fast. Great store.

I typically use the other UPS store but today I used this location on Wilmington pike. I called prior to coming in to getting some information and was helped by an employee named Amy. She was extremely nice and helpful. Once I came into the store to pick up my order, which btw I asked her to rush to finish In under 15mins!, and when I came into the store I was pleasantly greeted and my order was with and hands reach waiting on me. Im so pleased with the exceptional customer service that I had to go out and leave this review before I even left the parking lot! Amy is a gem to your company! I wish employees everywhere would conduct themselves as she does! Thank you and Ill be back :-)

Another great visit to this shop! Had 9 or 10 Amazon returns. No wait, no hassle. Didnt have a label I needed, and they printed one out for me. Brittanee was fantastic! Very knowledgeable, professional, and friendly!

This place and services are absolutely wonderful!!! The people that work here are true blessings they are so friendly. And wait get this they don’t charge for tape, and being rude isn’t apart of their services. The store in Miamisburg run by Kent is awful, he needs to come on to this store and get a much needed lesson on customer service. Business like his don’t last long because good customer service is key something which that store lacks big time. Now this store is a 5 star business, so wonderful, patient, kind, not greedy, no crazy fees, which is why this store has 5 stars and Kent store has a measly 2 lol!

Brittany was amazing! She was swamped yet handled me, as a customer, with professionalism and efficiency. I would highly recommend UPS - Wilmington Pike for all your shipping needs.

Fantastic and friendly staff--I always have a great experience at this location. They are helpful and make me feel like they welcome my business. I actually go out of my way to use this UPS Store after a terrible experience from the rude owner/manager at the Beavercreek location.So thankful to have this one in the area!

I have used this store for years for all my printing and shipping needs. This staff here no matter what has the best customer service around. Always friendly and polite no matter what is happening or who is working the counter. Good job! Loyal customer here.

We brought a Christmas present for my wifes mom on the 18th and were treated by someone with not super great customer service. She took our presents and said that she would package them for shipment Three days later, we checked the tracking number to find that it hasnt been picked up. We called to see what was going on and were immediately told that any shipments that come in are sent out. My intentions were to find out if there had been a mistake with our package and it didnt get shipped, but the woman on the phone just kept saying that it would have gone out. Unfortunately, now we dont know if our present was ever sent and I cant recommend this store for shipping.EDIT 1, 21 Dec (for owner response): after reading your response, I checked our tracking number and it still seeing that its awaiting pickup (see screenshot from 5:03 pm). Im not sure where that information you sent is coming from. Also, is it legal to post all that shipping information?EDIT 2, 22 Dec (for owners lack of follow up): It seems the owner didnt really care about why I wrote the bad review. Be careful with shipping here. Our shipment is supposed to go to a PO Box thankfully. Our tracking number still shows its at this UPS location.Im not sure if they would have posted the full shipping address in their response for anyone to go take the package. Overall poor customer service. Review stands at one star.

The staff here is always incredibly knowledge about how to pack my items. I sale a lot of items in eBay and always trust them to box and pack them. They also have helped me out with notary. Its amazing how many services they offer. I will always use this store for all my needs.

Closed 10 minutes earlier than posted time. The employee saw me pull up. Door was locked and she went to the back, ignoring me. She returned when she thought I had left, at 1 min before close time, and quickly returned to the back.We all have rough days at work, but this is completely unacceptable!If this was my business, the employee would be fired for stealing company time..

Amaya was very friendly and helpful!! Always quick and easy to return my packages.

Very helpful folks! My printed at home return barcode was defective but they were very helpful in printing one for me ! Great service!

Kristine was an awesome helper. The store is doing an amazing job with all their safety measures. Keep up the good work!

Very helpful staff. Thanks so much!

Lilith did a great job printing for me.

Ian the store clerk was great, super helpful!!! Definitely going back for all printing and packaging needs

Phenomenal service. Went in with over 20 boxes to ship and they helped me out with everything from start to finish. I will always use them moving forward.

I recently had to visit this UPS Store for a notary. They were not only very kind, but they were all COVID 19 aware. All employees were wearing masks correctly, they had hand sanitizer available, they limited areas touched, and they were all practicing social distance. I felt very safe. Great job everyone!!

The people here are so willing to go above and beyond to help!

I have used this store for three years as the primary mailing address for my company. In that time have always been greeted with a friendly smile and a courteous welcome upon each visit. The staff are knowledgeable, professional, and neighborly at all times during our encounters. I would recommend this store to anyone who has business or shipping needs. They will take good care of you!

So I waited in line for 20 mins to drop off Amazon returns. They told me I needed labels and boxes. Amazon told me no box or labels needed. Seriously ups, try to sell extra boxes?

Very helpful, fun staff. Appreciate the help returning packages!

I am Junior Vice Commander at the Kettering VFW9927, Every time I come in and print flyers for the Kettering VFW Post 9927, the manager Carrie and her staff are always here to help appreciate the veteran discount that they give. Theyve started printing our bi-monthly newsletter which looks fantastic. Thank you UPS store in Sugar Creek

Always a great experience! The staff is always friendly, helpful and very professional. I know I can count on them for quick print jobs and they will get it right! They take time to ask questions about the job BEFORE printing. This store will continue to get my business!

There was only one staff person and it got busy. Each customer took a long time. The staff person, Erica, was very professional and took the time for each customer without rushing them. At the same time she thanked the customers waiting for their patience, welcoming customers as they entered the store, saying she would be with them as soon as possible. She had to notarize paperwork for a customer ahead of me and, being a notary myself, I was impressed how she requested them to raise their right hand and take the oath and made them fill in blanks of the forms before notarizing. These are two important aspects that a notary must do. I observed Ericas customer service for a long time. It was second to none with each customer. Albeit, it would be better to have at least one more staff person to help out, especially on a Saturday. I hope you let Erica know that what she is doing doesnt go unnoticed!!

The women at the front desk was very friendly and helpful!

I came in not really knowing how to send a package out since I’ve never been known to send packages out on a regular basis. Katherine was very helpful and knowledgeable. Thanks for the help

This store is close to my house and i use it almost daily. All employees have been very helpful. They have offered me ways to save and helped me with all my shipping needs. I recommend this store to anyone who wants nice, friendly, and helpful customer service from a reliable place of business.

Very friendly, professional, fast service!

If youre shipping something then maybe this location is OK, but if you want a notary or a passport photo youre out of luck.

I stopped in this store last week to drop off a few packages. I get a chance to meet Erica she helped me with my packages. Shes friendly and also good customer service. Thanks again. I would use this UPS location in the future.

This is my go to shop for shipping, they are always helpful and fast!

Spaceous, clean store. Very helpful and friendly staff. I had an Amazon return and they made it very simple!

Katherine was very helpful! I would highly recommend this store for all your shipping needs.

Carrie and staff always go above and beyond to make my experience pleasant and expedited. I will continue doing business there for all of my shipping needs. A huge thank you to the entire staff, from Embroidery Chateau!

This store does the best job of any business I have visited lately at social distancing and customer and staff safety. Unfortunately, a few customers were not wearing masks that is not the fault of the store.

The staff are so friendly and a pleasure to work with, I’ve only been here twice, the employees go above and beyond to make sure you are happy and satisfied!

Staff Very helpful and dependable. Ms Carrie is a gem. Projects always completed on time.

Very kind, courteous, and quick every time Ive gone in. Store is always tidy.

Chill and nice. Thanks. 😁👌

We have a lot of printing done here for our church. Carrie is always so helpful and the best! I always recommend this store to others.

Had an easy time printing and mailing!

I make regular purchases on amazon and some of my items are shipped with UPS, I hate it. It never fails, if I have something being delivered I apparently have to sign for it. Wallet, shampoo, comb, picture frame, it doesnt matter, so I NEVER get my packages by the estimated delivery date and I almost always have to pick it up from a local site, usually this one. Normally this wouldnt be an issue but most of the staff are not at all helpful and will give excuses for why they shouldnt even look for your package when you go to pick up. Out of the dozen or so times I needed to go to this location to pick my stuff up after a failed delivery, only once was I NOT told that they didnt have the packages scanned in. Mind you this was always after 11am (usually closer to noon) on week days at a location which opens at 8:30am and confirmed to have my package by the previous night. Even more frustrating is that literally every time this has happened I have to call out the employee and tell them this same story and suddenly theres my package, it was in the whole time, scanned in and all, took less than 2 minutes to find it, they just had to go grab it from the back. Friggin magic packages just apearing out of nowhere I guess. So I have a few questions for UPS. A.) Why cant you guys deliver packages which have no business needing signatures? B.) What do your staff do to wrap up the evenings causing them to be ill prepared in the morning? C.) What are your staff doing for the first 2.5-3.5 hours of their operating day causing them to again be apparently ill prepared for the rest of the day? And D.) Why do some of your employees find it appropriate to both lie to and not assist customers? I just want my packages delivered without headache, I dont care about a delay, or if something should require a signature due to the substance of the package or its value, etc. But I am officially fed up with dealing with the consistent inconvieniences and excuses presented by this company and its staff and if I had my way UPS would never deliver any of my packages but I guess Ill have to settle and leave a review that will likely go ignored instead. I would hope, however, that going forward we will see some changes how this company/location does business.Edit: As a rather pleasant surprise, the employee around noon today was very quick, friendly, and didnt have any issue in finding my package. And if Im not mistaken, it was the same employee who I previously mentioned as the one helpful associate Ive worked with. Kudos, a positive experience goes a long way.

If you are going to other UPS stores in the area YOU ARE AT THE WRONG STORE. The group at Wilmington Pike have it figured out. There is never a wait and they are always welcoming and personable with anything I need. I do all of my business and personal shipping out of this store and I could not see myself using another store other than the Wilmington Pike store.

Carrie was an awesome helpful person. She helped us package a guitar for shipping. I feel like we will have no worries over this package.

I had great help faxing out and receiving a fax for some work documents!! I’m always dropping off packages to ship out and the staff are very pleasant and helpful!!

Had a package stolen from this location a few months back. I can only assume it was by an employee. Luckily I was refunded by the original sender. The item was limited and the company was unable to ship another unit to me.

Dont advertise on the internet that you are open until 7:30 PM on weekdays when you actually close at 7.

Was very easy. Associate was so helpful

Great staff very informative and polite from the moment one enters the store will do whatever they can to meet your mailing needs as well as banners , cards or mailbox needs . Very much impressed

Fantastic service for years. Always upbeat and professional and quick to solve my problems. From printing to email and shipping.

Went in with a package this morning. The woman that took the package didnt ask if it was going to a business, when I needed it there by rather just a zip. She was very condecending. Charge was 184.00. I immediately told her no thanks and drove I miles to FedEx. Total charge from FedEx including packaging 74.00. This has happen now with ups several times - double and even triple what normal shipping would cost over FedEx. Do your self a favor and stay away from this ups. Carrie there at ups - thank you for your over inflated pricing, rude hold it at the end and condescending attitude. In a FedEx customer now.... You tried to get an extra 110.00 over what FedEx charged. Shame on you!.

Have used store multiple times, both for shipping and returns. Staff always friendly, courteous and VERY efficient. They make doing regular business and holiday chores a breeze.

The sales repersenitive was very helpful with pricing. I wanted to send a package the most cost effective way and she was able to provide that for me. Very much appreciated.

Very helpful and friendly service

Theres another UPS in closer proximity to my home but this stores customer service and efficiency is worth driving the extra miles.

This is the only place I go if I need to print fax or ship anything Carrie and her staff have the best customer service around.

Every time I go to this Ups store, I end up leaving with everything I went there for. I do my printing here and I always receive the help I need. Great people here!

The staff here are super friendly and helpful.

Great to have a reliable, friendly UPS Store that “Get’s er Done” professionally! Even during the crazy busy holiday shipping seasons this crew has delivered a good experience. THANK YOU!

I love this store, the staff is so helpful and very knowledgeable(Especially the gentleman that work there)

Always a pleasure to do business at this UPS store. Friendly, prompt service is always appreciated!

Excellent customer service. Very friendly staff, knowledgeable and efficient.

Nice customer service!

The Wilmington Pike UPS store was super helpful in getting my moms vintage china and photos home to Texas. Great service from J!

Great experience. Very friendly employees, worked quick and helped me out with everything no problem.

Amazing environment helpful staff and easy quick time spent there! Ill will be back at this location for sure!

I had to have a bunch of copies and a document faxed and everyone was awesome and very friendly! Would definitely use them again!

Great location, always fast and friendly. They remember who you are and treat everyone like they matter. Very rare quality in this world.

This is my favorite place to send shipments wherever I need them to go. They are helpful, efficient and take care of all the details. And they are very close by my home.

These are the nicest people to deal with. It is a pleasure every time I go into the store.

Handy locale and the packing peanuts are delicious

Great location.I was assisted with my small transaction quickly and efficiently by the young lady.

Great service. Always super helpful and convenient!

Carrie and all the women at the UPS store have been so helpful to me and they are true proffessionals There attitude is outstanding and willing to go the extra mile. I would recommend this store to anyone.

This store is one of my favorites they have took care of all my needs especially sending packages for my daughter who is going to Kent State so i recommend UPS to any parents who have kids going to college.

Excellent service and knowledge. Always friendly, willing and able to give customers proper outstanding service.

Always have had a great experience in person, but was talked to very rudely over the phone. They lost a sale because of it.

Carrie, Elizabeth and Erica are nothing but helpful and polite even when things get hectic with everyone trying to ship stuff at the same time. My favorite UPS store in the area.

Knowledgeable and helpful staff. Always seem to be in and out quickly!

A little quirky to get to...but once youre there the service is quick, efficient, reliable...and friendly

Always more then helpful, great staff. Only place I go for all my shipping and receiving needs.

Have always been an outstanding team whenever I need assistance on anything I am sending to my customers!!!

I have always had enjoyable experiences at this store. The staff members are friendly and patient (particularly Erica!)

Nobody quoted me the same price. First it was $164, then it was $196. Then when they realized that the measurement was 2 inches off, the price took a monumental hike to $272. They tried to charge me $46 extra on top of my $272 shipping bill for the free pack and ship guarantee. By the time they were done adding on their mystery fees they were asking $394. They treated me like Im stupid and like they were the only place in the world that does shipping. Went to Fedex and they shipped it for $212 + $19 for the oversized box and packing it for me. Fedex didnt claim that their packaging services or boxes were free and they were nice to me.I will never go to the UPS store again.

All good all helpful and friendly

The Wilmington Pike UPS Store clerks are always helpful and professional. Would recommend store.

The staff is always helpful and willing to go the extra mile to help solve my copying problems .

The staff here are the best !!! Very helpful friendly and they always take care of me !!!!

Ian was great!

They made my fairly confusing shipping chore quick and painless.

Everyone is very helpful!

Great Service. Carrie is the BEST!

Out of all the UPS stores I have been to, this one is my favorite. The staff is always so quick, friendly, and willing to help in any way they can.

If you are looking for the worst service possible then look no further! If you love being talked down to and treated like dirt this is the ups store for you!

Friendly, efficient, honest - everything you want from a UPS store!

Always great service from all the staff, highly recommended!

I wouldn’t ship my packages from anywhere else.